University of the

Western Cape

HEQC /Finnish Project20-21 October 2008

Vincent Morta

Quality Manager

UNIVERSITY OF THE WESTERN CAPE

New Life Science Complex

The HEQC/Fin(n)ish Project at UWC

HEQC Finnish Project:Purpose

• To prepare the University for the HEQC audit: September 2007. (P1) 2006/7

• To validate our current IQMS system in terms of what is expected and to make the required adjustments. (2006to March 2007)

• Appoint a Project Manager & Institutional Researcher.

HEQC Finnish Project:Purpose

• Diagnostic Analysis on Programme Reviews• Create and interactive Internal Quality

Management System to support our SEMS system & other QA events. P3 (2008/9)

• The further improvement challenge will then be:

• Addressing the additional gaps and any implementation weaknesses identified during the 2007Audit.

HEQC Finnish Project (1)

• The HEQC audit was successfully conducted in September 2007.

• The first draft of the HEQC panel feedback to UWC was received on 27 May 2008.

• The institutional response to the draft report was submitted to the HEQC on 4 August 2008.

• Final Report received on 8 October 2008 for institutional engagement.

• Improvement Plan: March 2009

HEQC Finnish Project (1)Outcomes

• 7 commendations• 20 Recommendations• Recommendations accepted in principle.

However• Concerns expressed: • Inadequate triangulation.• Inappropriate paradigms• Inaccurate absolute statements and recognition

of current reality in various areas

HEQC Finnish ProjectOutcomes

• Recommendations for consideration Need Strategies to:• Link mission to quality.

Debate of what quality actually means to provide institutional expression at all levels.Different notions & tensions

(Sense-making our own)• New pedagogical approaches ito our richness

of experience in this area and use it to develop new T& L strategies

• Monitoring of Teaching and Learning Plan at all levels (IOP)

HEQC Finnish Project(1)Outcomes

• On our Internal Quality Management System:

• Quality Policy(2007)• The institution has a clear sense of areas in which

quality needs to be monitored.(p26)

• Interviews with different layers of staff found that– ..UWC has working IQMS sufficiently generalized,

understood and consistently applied at Faculty and departmental processes. The QA system has a positive effect on its core functions and recognizes the role of the QA office in this regard. (p26):….

Refer to recommendations

HEQC Finnish Project (2)Programme Reviews

Research on PR concluded in 2005 to 2006. Focused Areas:

• Institutional arrangements.• Distinct nature of programme reviews. • Ownership of the process.• Reporting and support to resource the

recommendations of the panel.• Synchronizing current Academic and

Programme reviews • Professional Board Reviews.

HEQC Finnish Project (2)Outcomes

• HEQC audit remarks on Programme Reviews.

• Clear procedures are in place to achieve a number of outcomes as defined in its policy.(p38)

• It recommends that we also focus on the quality and effectiveness of the teaching and learning and assessment strategies. (p40)

HEQC Finnish Project (2)Outcomes

• The research findings have implications at different institutional levels, from the relationship between structures and the synergies between different processes to supporting faculty members as reflective practitioners.

• Specific recommendations for consideration to change policy and current practices are underway :Some of the research findings have fed into current Programme Reviews (2008).

Student Enrolment Management System

SEMS and Interactive IQMS

Progress

NEW PROGRAMS

MODULARISED QUALIFICATIONS

DATA BASE SUBSIDY-BEARING PROGRAMS

Articulation (access via RPL)

NON-SUBSIDISED PROGRAMS/ SHORT COURSES

STUDENT ENROLMENT

MARKETING RECRUITMENT ADVISING APPLICATIONS ** SELECTION ** REGISTRATION ** BILLING PROMOTIONS** GRADUATION **

REGULATORY ADMINISTRATIVE

FRAMEWORK (RAF) RECORD AND ENFORCE EXISTING ACTS & STATUTES, POLICIES, PROCEDURES, REGULATIONS, RULES DEVELOP NEW ACADEMIC RULES AND POLICIES WHERE NECESSARY

DISSEMINATION OF ADMINISTRATIVE INFORMATION

PUBLICATIONS (Yearbook, Calendar, Prospectus, etc) WEBSITE AND INTRANET ACCESS TO INFORMATION

SAQA, HEQC CHE

SAP, SENATE

ACADEMIC PLANNING

UNIT

GOVERNANCE: COUNCIL SENATE IF

OVERVIEW OF REGISTRAR’S KEY AREAS OF RESPONSIBILITY

ACADEMIC PROGRAM

SASI

COMMITTEE DOCUMENT MAN SYSTEM (CDMS)

TIME-TABLING

MAS

CALL/ CONTACT

CENTRE

STUDENT/ STAFF

PORTALS

STUDENT DOCUMENT MANAGEMENT

TRACKING SYSTEM

OVERVIEW OF ADMINISTRATIVE PROJECTS (SEMS)

COMPLETED

IN PROGRESS

SEMS PROGRAMME FACILITATES PROCESS AND DATA INTEGRATION

Contact centre

(front-end)

Organization and Process (back-end)

(SEMS, ACADEMIC PROGRAM, MAS, CDMS, DOC MAN, ABACUS, etc.) Student Portals

(front-end)

Broad Internal Quality System for UWC(adaptive to continuously seek improvement)

HEQCAudit

HEQCProgramme

AccreditationProfessional. Boards

Strategic Alignment ofExecutive lines such asAcademic DepartmentsHuman ResourcesMarketing/ RecruitmentStudent AdministrationFinanceITSInstitutional PlanningTech ServicesSafety & SecurityStudent DevelopmentPublic AffairsSpecial Support Units andneeds to be validated on a regular basis.

Institutional Operating Plan focus on broad improvement issues as per UWC. s missionstrategic objectives, 0ur approach to quality andvalues we strive for

Departmental reviewsPurpose: Focus on operational review with emphasis on Management Leadership Staffing, Researchdevelopment, workloads, collaboration, services andvalues: Improvements and Key Processes.

Annual reports: Each unit to focus and reflect on its Contributions of strategic alignment and values to showcontinuous improvement within its specific specialized area of operation. (Could include external auditing) Serves a primary source for allDepartmental and other Reviews

Programme Review focus on Strategic Alignment,of content, Teaching and Learning, Assessment, Moderation, Impact , Monitoring and Student feedback(Community service )

Academic departments only

UWC GoalSelf -Accreditation

Feeds into

1

2

2 a

3

Vincent Morta Presented to Executive May 2004

Review and annual reports of academic departments to Senate.Support departments to Senior Management

Challenges

• Further enhance and refine our IQMS at all levels.

• Need strategies on how to make what we already have in place more effective.

• Improve our T & L strategies (integrate with new IOP 2010 to 2014)

• Follow-through on recommendations made at the Leadership Workshop (All) on the IOP held on 1-2 September 2008

Challenges Continued

• Strengthen our new T & L Unit. ( T& L strategies via research;

• to identify and deepen understanding of nature and extent of barriers to student success and ‘best’ teaching and learning practices across the institution and implement pilot interventions based on evidence obtained

• Senate Teaching & learning Committee (new)• Enhance Programme Review procedures.• Further streamline administrative processes via

SEMS

Finally

• UWC wishes to thank and express its appreciation to the HEQC/Finnish funders for the capacity development project that contributed to the enhancement of our IQMS. To Dr H Du Toit, for his commitment, support, understanding and patience as Project Manager.

• Without a doubt,this project has been successful

• Thank you to the Quality fraternity present fpr their support.