THE UNIVERSITY OF VERMONT: RETURNS OF EMS ALONG AN EVENT LIFECYCLEHeather CochranThe University of Vermont Conference and Event ServicesAssistant Director for Scheduling & ProductionOctober 27, 2015

It All Starts With Training!

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Virtual EMS – What It Has Done For Us

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• Gives Event Planners ownership

• Eliminates Double Booking of Space

• Reduced amount of time on phone by at least 50%

• Better Customer Service – Information at Planners fingertips

Virtual EMS – The Process

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ProcessTemplatesUseThem!

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PolicyEducation

Communication

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RiskManagement – CaptureEventRisk

EventDetails

Calendar– CustomIntegration

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Catering• IncreasedVisibility• OneStopShop

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Managementof“Other”CampusPolicies&Processes

• ExternalCaterers• CateringWaiverRequests

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The Dashboard

Service Providers

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The Workflow Process

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Managed Services – Managing Staffing

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Top 5 Overall Returns

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• Better Customer Service

• Reduced Service Recovery

• Increased Service Efficiency

• Increased Management of Resources

• Increased Revenue

Future Growth – The Work is Never Done!

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• Expanded Billing Interface to Include Catering

• Interface with FAMIS – Work Orders

• Exploring Interfaces with CollegiateLink, Athletics Lighting System

• Transportation & Parking – Management of Permits, Staff & Lots

• EMS for Outlook

• Master Calendar

THE UNIVERSITY OF VERMONT: RETURNS OF EMS ALONG AN EVENT LIFECYCLEHeather Cochran

The University of Vermont Conference and Event ServicesAssistant Director for Scheduling & Production

• Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances!

• Email: hcochran@uvm.edu• Phone: 802-656-5664