unleash your company’s global potential people, knowledge...
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Unleash Your Company’s Global Potential | PEOPLE, KNOWLEDGE & TECHNOLOGY
VOLT
Customized solutions to unleash your company’s potential
Scalable workforce strategies to address changing business requirements
Technology solutions to provide a stable foundation for growth
Volt Delivers…
Volt delivers customized solutions for industries including: Aerospace • Automotive • Banking • Consumer Electronics • Financial Services • Information Technology • Insurance • Life Sciences • Manufacturing • Media and Entertainment • Software • Telecommunications • Travel and Transportation
Unleash Your Company’s Global Potential
Volt Workforce Solutions > Full spectrum of contingent/contract employee recruitment, professional search services, and managed services programs.
ProcureStaff > Global human capital e-procurement solutions, services, and technology.
VMC Consulting > Project management and technology services in product development, IT infrastructure, and customer support operations.
Fidelity National Credit Services > Full service and third-party collection agency services, including litigation management.
Momentum > Specialized development and implementation of Recruitment Process Outsourcing (RPO) solutions.
Maintech > IT and network support services on a 24x7x365 basis for mission-critical and multi-platform operating environments.
Volt Telecom Group > Full range of turnkey wireless and wireline, telecommunications engineering, construction, and field services.
VoltDelta > Enhanced and traditional directory assistance information services and systems for telecommunications and enterprise clients.
Volt Directory Systems and Services > Independent publishing of community directories as well as production, database, contract, and licensing services.
DataServ > Information and database outsourcing services to the enterprise market for use in their business processes.
Volt’s Collaborative Businesses Deliver
“Best-in-Class” Solutions
Streamlined Operations
Cost Reduction
Process Automation
Technology Enhancement
Volt Workforce Solutions > Full spectrum of contingent/contract employee recruitment, professional search services, and managed services programs.
ProcureStaff > Global human capital e-procurement solutions, services, and technology.
VMC Consulting > Project management and technology services in product development, IT infrastructure, and customer support operations.
Fidelity National Credit Services > Full service and third-party collection agency services, including litigation management.
Momentum > Specialized development and implementation of Recruitment Process Outsourcing (RPO) solutions.
Maintech > IT and network support services on a 24x7x365 basis for mission-critical and multi-platform operating environments.
Volt Telecom Group > Full range of turnkey wireless and wireline, telecommunications engineering, construction, and field services.
VoltDelta > Enhanced and traditional directory assistance information services and systems for telecommunications and enterprise clients.
Volt Directory Systems and Services > Independent publishing of community directories as well as production, database, contract, and licensing services.
DataServ > Information and database outsourcing services to the enterprise market for use in their business processes.
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TECHNOLOGYINFRASTRUCTURE
HUMAN CAPITALSOLUTIONS
KNOWLEDGE-BASEDSERVICES
CustomerSolutions Insour
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TECHNOLOGYINFRASTRUCTURE
HUMAN CAPITALSOLUTIONS
KNOWLEDGE-BASEDSERVICES
CustomerSolutions
Solutions That Drive Business
ISO processes, SAS 70 standards, and Six Sigma methodologies assure
Volt’s solutions are repeatable, scalable, and reliable.
HUMAN CAPITAL SOLUTIONS
TECHNOLOGY INFRASTRUCTURE
• Systems Design & Implementation
• Network Engineering & Configuration
• Systems Integration
• Software Inventory & Refresh
• Hardware/Software Support & Maintenance
• Help Desk Services
• Infrastructure Monitoring & Support Services
• Telecommunications Construction
• Data/Voice/Video/VoIP Systems
• Web-Based Tracking Systems
• Technology Consulting Services
• Wireless Systems
• Contract Staff Acquisition
• Professional Search
• Recruitment Process Outsourcing (RPO)
• Human Capital Vendor Management Services (VMS)
• Benchmarking & Data Analytics
• Requisition Management
• Project-Based Consulting Services
• Workforce Consulting & Acquisition Services
• Strategic Alliances & Channel Partnerships
• Payroll & Timekeeping
• Hosted Call Centers
• Interactive Voice Recognition (IVR) & Automation
• Software Development & QA Testing
• Supply Chain Management & Technology
• Outsource Solutions
• Inbound/Outbound Telesales & Customer Support Operations
• Project Management
• Video Games Testing
• Directory Information & Operator Services
• Enhanced Customer Data
KNOWLEDGE-BASED SERVICES
Volt Helps Companies Unleash Their Global Potential
How do world-class enterprises maintain their operational and financial potential? By remaining laser focused on
streamlining processes, innovation, addressing the opportunities of globalization, driving growth, and achieving
profit. This means they require solutions that work as promised without tying up capital and resources.
Volt helps companies unlock their potential through a broad portfolio of innovative infrastructure solutions in human
capital, knowledge solutions, and technology.
Applied individually or in combination, Volt’s solutions—from talent sourcing to new product testing to network
engineering to technology refresh—enable businesses to focus capital and resources where they are needed, and do so
in a f lexible, cohesive way.
The ultimate benefits? Faster time to market, quicker response to market shifts, and more effective use of capital,
staff, and core resources.
The VOLT Mission
Volt helps the Global 1000 drive growth with
best-in-class solutions in human capital,
knowledge-based services, and technology.
A Trusted Business Partner for Over 50 Years
Volt has succeeded for over half a century by diligently
focusing on a vital mission: Delivering infrastructure
solutions that enhance strategic and operational f lexibility.
Volt is particularly adept at assisting companies with
local, regional, national, and global operations, through a
network of locations and operational facilities spanning
four continents.
And because Volt has invested in a global infrastructure,
including robust technology platforms and Six Sigma
processes, our solutions and methodologies are repeatable,
scalable, and reliable.
Volt Is Defined by the Company It Keeps—Some of
the World’s Most Demanding Corporations
Some say you’re defined by the company you keep. At
Volt, we’re proud of that. In fact, the world’s pre-eminent
companies in software, telecommunications, technology,
aerospace, manufacturing, financial services, and
pharmaceuticals continually rely on Volt for critical
infrastructure and operations that span human capital,
knowledge, and technology services.
Global companies must have access to the right infrastructure—
people, knowledge, and technology—to quickly adapt to market
opportunities in an immediate and cost-effective way.
Delivering Innovative Solutions That Span People, Knowledge & Technology
Success in today’s global enterprise is about harnessing the capacity of your business to innovate and create value in the
face of rapidly changing market forces, such as: Emerging economies > Competitive shifts > Regulatory changes > Mergers and acquisitions > New supplier strategies > Internal reorganizations.
When market opportunities present themselves, companies must have access to the right infrastructure—people,
knowledge, and technology—to quickly adapt in an immediate and cost-effective way.
Volt solutions provide just that infrastructure. We bring together teams of experts, proven processes, and award-winning
technologies that enable businesses to adapt with speed and agility to virtually any business opportunity.
Volt’s Human Capital solutions
address the global supply chain for
procuring and deploying talent.
Simply stated, we connect talented
people with respected companies
through innovative WorkforceDesign.
Many companies offer human capital
acquisition services; by contrast,
Volt’s comprehensive WorkforceDesign
approach brings together the systems,
quality processes, expertise, and tools
needed to optimize the full talent
acquisition life cycle.
Today, best-in-class companies
must focus on the human capital
acquisition costs in their budgets. Our
award-winning e-procurement system
automates and brings single-source
clarity to the challenge of managing
multiple vendors in various countries
by offering supplier qualification and
prof iling, supplier management
and training, market rate analysis,
project spend management, and
diversity acquisition.
Through the power of Volt’s tools
and technology, global customers can
optimize their human capital supply
chain. We proactively develop and
deliver the underlying connectivity
to integrate with our customers’
existing operations. This includes
web-based requisitioning, reporting
and tracking tools, sophisticated
time-capture systems and back-end
job-board integration. And, to exceed
expectations for f lexibility, Volt’s
Human Capital solutions are scalable
and customizable.
Of course, the core value of Volt’s
Human Capital solutions is helping
customers find the right talent to
meet their staffing requirements
across a variety of functions.
Whether for sourcing contingent
or contract resources, professional
search, managed services, or recruit-
ment process outsourcing, Volt has
helped leading companies cost-
effectively locate the right people
for over 50 years.
Human Capital Solutions: Recruitment Processes and Resources for Acquiring the Right Talent at the Right Time
Volt’s range of solutions—from knowledge-based services
to human capital solutions to technology infrastructure—are
growth-enablers that help global businesses reach their potential.
Gaining and maintaining a competi-
tive edge in business requires
intelligence—market intelligence that
helps you focus on the most profitable
markets and highest potential
customer segments and niches.
Volt’s Knowledge- and Information-
Based Services provide customers
with this value-added data; however,
Volt is much more than a data
provider. As part of a full range of
business information services, Volt
provides the systems, processes, and
resources to cost-effectively define
the data you need, procure it, and
then use it most effectively.
Volt offers a worldwide presence in
automated operator and directory
information services, with over 36,000
operator positions in 30 countries
handling over four billion directory
requests per year and automating
more directory assistance calls than
any other supplier.
As a provider of hosted database/
automation services, Volt’s expertise
is in switching, interactive voice
response (IVR), speech recognition,
voice over internet protocol (VoIP),
business process outsourcing (BPO),
and call center technology.
As for the data itself, Volt is a
premium provider of complete and
current information that leverages
expanded data sources and metrics,
cost-effective data processing, and
enhanced analytics that incorporate
factors such as buying patterns,
time-of-day purchasing, and market-
and campaign-based information.
Knowledge- and Information-Based Services: Premium, Cost-Effective Information and Solutions to Help Pinpoint Your Markets
Volt’s Technology Solutions help
companies build, effectively manage,
and support a wide range of highly
scalable and f lexible business func-
tions needed to compete in today’s
competitive world.
Volt focuses on providing real-time,
critical operational functions, which
are cost-prohibitive for our customers
to maintain, require rapid short-term
turnaround and delivery, are too
time-consuming to develop in-house,
or are outside of their core domain
expertise, including:
• Management Consulting
• Systems Integration
• Project Management
• Product Development
• Vendor Management
• Product Testing and
Quality Assurance
• Sales and Technical Support
• Channel Engagement Solutions
• Turnkey Telecom Infrastructure
Solutions
• Turnkey IT Infrastructure Solutions
• Telecom and IT Infrastructure
Maintenance
• Network Operating
System Management
• Network Provider Service Level
Agreement (SLA) Management
Volt’s innovative use of a Service
Oriented Architecture (SOA)
approach provides interoperability
between Volt’s internal systems and
external customer systems.
Volt adds value by providing a single
point-of-contact for large regional,
national, and global customers and
by recognizing customers’ desire to
unify service level agreements in
their multi-platform environments.
Technology Solutions: End-to-End Services and Support for Cost-Effective, Streamlined Business Processes
Volt’s Investments in Technology, Processes, and People Enable
Seamless Delivery, Integration, and Support
Volt’s investments in technology, industry-leading processes, and subject matter experts are, in fact, investments in
our customers. You can be assured of end-to-end reliability and predictability, measurability and accountability, and
operational excellence.
Flexible Technology Platform
To deliver solutions in an integrated,
seamless fashion, Volt has developed—
and continuously enhances—a robust
technology architecture that spans
the entire company. This platform
maximizes your existing technology
investments by delivering:
• Information Security
• Governance and Compliance
• Communication and Collaboration
• Business Continuity
Best-in-Class Processes: Six Sigma
Achieving customer satisfaction
not only requires commitment and
focus, it demands disciplined and
metrics-driven processes. That is
why Volt adheres to Six Sigma
methodologies across key functions
to drive alignment between our
service strategies and our customers’
objectives, by:
• Quantifying program measurement,
tracking, and reporting processes
• Continuously improving
service delivery
• Accelerating adoption of
new technologies
• Optimizing employee productivity
World-Class People Delivering and
Supporting World-Class Solutions
When delivering highly sophisticated
solutions for our customers, Volt’s
talented, dedicated people are the
true differentiators. With a constant
focus on exceeding “Voice of the
Customer” expectations, Volt’s
development, deployment, and
support teams have been delivering
the highest levels of service for more
than 50 years.
Customers benefit directly from Volt’s continuous investments
and enhancements in technology, processes, and people. The
results: increased accountability, predictability, and expertise.
PEOPLE, KNOWLEDGE & TECHNOLOGY
VOLT
VOLT Information Sciences, Inc.:
• NYSE Ticker Symbol: VOL
• Established: 1950
• Corporate Headquarters: New York, NY
• Fortune 1000 Company
• Over 400 Servicing Locations (North America,
South America, Europe, and Asia)
• Quality Initiatives: Six Sigma Company;
SAS 70, ISO 9000, and TL 9002 Certified
• Technology Innovation: InformationWeek 500
In order for your business to unleash its global potential,
you need a partner that has been helping its customers
do just that for over 50 years. To learn how Volt can help
your business, please visit www.volt.com.
designed by curran & connors, inc. / www.curran-connors.com
Volt, the Volt logo, VoltDelta, VoltSource, Volt Workforce Solutions, Momentum, Volt Temporary Services, Volt VDM—Volt Directory Marketing, VIS, DataNational, DirectDA,
DataServ, Maintech, The Companion, Directory One, Time to Return to Business and ProcureStaff are trademarks and/or service marks owned by Volt Information
Sciences, Inc. and its subsidiaries. Other trademarks, trade names, service marks and logos used in this brochure are also the property of Volt Information Sciences, Inc.
Copyright © 2007 Volt Information Sciences, Inc. All Rights Reserved.
Executive Offices
560 Lexington Avenue
New York, NY 10022
Tel: 212/704-2400
West Region Corporate Offices
2401 N. Glassell Street
Orange, CA 92865
Tel: 800/654-2624
Division Headquarters
Volt Workforce Solutions
www.volt.com2401/2411 N. Glassell Street
Orange, CA 92865
Tel: 800/654-2624
VMC Consulting
www.vmc.com11611 Willows Road, N.E.
Redmond, WA 98052
Tel: 425/558-7700
Momentum
A Volt Information
Sciences Company
www.voltmomentum.com3455 South 344th Way
Federal Way, WA 98001
Tel: 888/307-4243
ProcureStaff
www.procurestaff.com560 Lexington Avenue
New York, NY 10022
Tel: 212/704-2400
Volt Telecommunications Group
www.volt-telecom.com218 Helicopter Circle
Corona, CA 92880
Tel: 800/548-6602
Volt Directory Systems and Services
www.voltdirectory.comOne Sentry Parkway
Blue Bell, PA 19422
Tel: 610/825-7720
DataNational
www.communitybook.com3800 Concorde Parkway
Chantilly, VA 20151
Tel: 703/818-0120
VoltDelta Resources
www.voltdelta.com560 Lexington Avenue
New York, NY 10022
Tel: 212/827-2600
Maintech
www.maintech.com39 Patterson Avenue
Wallington, NJ 07057
Tel: 973/614-1700
International Offices
United Kingdom
VoltDelta International
www.voltdelta.comDolphin House
Windmill Road
Sunbury on Thames
Middlesex TW16 7HT
England
Tel: 44-1932-755555
Volt Consulting Europe Ltd.
www.vmc.com110 Buckingham Avenue
Slough, Berkshire SL1 4PF
England
Tel: 44-1753-849700
Volt Europe Limited
www.volteurope.comGatton Place
St. Matthews Road
Redhill, Surrey Rh1 1TA
England
Tel: 44-1737-774100
ProcureStaff
www.procurestaff.comGatton Place
St. Matthews Road
Redhill, Surrey RH1 1TA
England
Tel: 44-1737-774100
The Netherlands
VoltDelta International
www.voltdelta.comOlof Palmestraat 24
2616 LS DELFT
Netherlands
Tel: 31-15-2150915
Germany
VoltDelta International
www.voltdelta.comLandsberger Str. 110
80339 Munich
Germany
Tel: 49-89-455660
Uruguay
Volt Directories S.A. Ltd.
www.volt.com.uyLuis Alberto de Herrera 3255
CP 11600
Montevideo
Uruguay
Tel: 598-2-4808181
VOLT Headquarters/Offices
VOLT Information Sciences, Inc.560 Lexington Avenue, New York, NY 10022 www.volt.com
VTC1369 (05/18/2007)