IntroducingATMLive Manager™ Platform

For more information visit www.tekchand.comor contact us at sales@tekchand.com

Unlock the Value in Your ATMswith the TEKchand Roadmap to success

Marketing and Management for all your multi-vendor ATMs, with Cross-Channel CRM Extensions to enrich the customer experience at the ATM...and Beyond.

PERSONALIZE THE ATM EXPERIENCE

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TAKE REMOTE CONTROL OF YOUR ATMSContinue for 1.5 mi

MANAGE YOUR ATM MARKETING SCREENSContinue for 0.5 mi

EXTEND YOUR CRM AND CUSTOMER ENGAGEMENT BEYOND THE ATMDESTINATION REACHED

ATMLive Manager PlatformAn ATM marketing and management platform that’s easy toimplement, easy to use, and works with your multi-vendor portfolio

With over 14 years of experience, TEKchand is the industry leader in providing Marketing and Management solutions for the ATM Channel through its ATMLive Manager Platform, a server-side solution designed for multi-vendor ATMs.

Let our Plug n’ Play solutions help you unlock the value in your ATMs

ATMContent ManagerATM Marketing Made Easy!

Remove the complexity, cost and frustration of changing ATM screen graphics and receipt content for your multivendor ATM portfolio.

EJ ManagerSimplify Claim Management

Asset Manager LiteTake Control of Your ATMs

EJ Manager is an end-to-end solution for managing electronic journal data for your entire ATM portfolio, eliminating the headache of vendor speci�c, or home grown solutions.

AML helps you boost the e�ciency of your ATM Operations with a complete toolset for asset inventory management, software distribution, and remote control.

WHY ATMLive Manager?Multi-Vendor ATM Support- One solution for ALL your ATMsEasy to Implement- No ATM Hardware orSoftware changes required!Easy to Use- Intuitive Web Based UINo Compromise on Controls- Multi-Admininterface with built-in approval work�ow.No Compromise on Security- PCI CompliantTried and Tested- Serving some of the largestEFT networks for over 12 years

Support marketing screens – Welcome, Wait, Thank You and other consumer �ow points

Target your marketing message based on location, language, time of day, card issuer (BIN), and more

Schedule campaigns for immediate distribution, or for future play

Track campaign performance

3rd Party Advertising Support

Normalizes Electronic Journal data originating from di�erent vendor applications into a single user readable format

A comprehensive management tool that helps you keep track of device alerts, errors, and fault noti�cation

Designed for “Non-Stop” operation in low-bandwidth environments

Capture, store and easily access ATM asset information on hardware con�gurations, application versions, and patch history

Securely deploy OS and Application patches

Reboot ATMs in real-time

Remote Desktop for secure login and “virtual view and control”

Current devices supported include: NCR AANDC™, EDGE™; Diebold TCS Plus™, Agilis™; Hyosung Money pass2™; Wincor ProCash™; GRG

CRM ExtensionsPersonalize the ATM channel experience and extend beyond withmulti-channel capabilities

ATM MarketingEnables your ATM portfolio to move from mass-market static impressions to targeted and interactive marketing campaigns to generate sales leads and new revenue opportunities at the ATM.

Multiple Gateway and Interface Options to deliver targeted messages on most ATMs

Complete CRM solution with a PCI compliant customer database and market segmentation engine

Sales Lead Management Work�ows to take action based on customer responses

Campaign Performance Tracking via Web UI and reports

Multi-Channel MarketingWith support for targeted and personalized content and o�ers on online and mobile channels, you can now design a customer journey and experience that is consistent across ALL your self-service channels.

Targeted Banner Ads for Online Banking for Login and Logout Events, and In-Session web page

Visual Campaign Designer for Web O�ers, Web Forms, Email Marketing, and More

Cross channel Action trigger work �ows for designing

customer experience from ATM to Email to Web

Dashboards, Alerts, and Analytics for customer response and sales lead management

TEKchand’s CRM Extensions for the ATMLive Manager Platform enable you to personalize the customer experience at the ATM as well as continue that experience “cross-channel” to Web Banking, Mobile, Email and SMS. A standard set of API, Host Interfaces, and white-label widgets enable easy integration of services for a secure PCI Compliant quick-to-market solution.

Cardholder PreferencesCommunicate e�ectively with your customers at their preferred banking channel and allow them to personalize their ATM transaction for language, fast cash, and receipt preferences.

Multiple Gateway and Interface Options

Customers can set their transaction preferences at either

the ATM or online

Dashboards to monitor the usage pattern of customers

Interface Requirements ATM Host Interface is required for ATM Targeted Marketing and Cardholder Preferences

TEKchand Ad Server (TEKAD) Interface is required for Multi-Channel Marketing

API for Core Banking Interface is available for managing preferences via web and mobile channels

Electronic ReceiptsAn end-to-end solution for receipt data capture, design, marketing integration and delivery across multiple channels. Flexible architecture allows for integration with Web and Mobile Banking.

O�er Targeted Marketing on Receipt Headers & Trailers

Delivers the electronic receipt in the customer’s preferred channel

Customers can set their receipt preference via Online Banking and ATM

ATMATMATM

CRM Extensions for the ATMPersonalize the customer ATM experience with cardholder preferences, electronic receipts, and real-time 1-to-1 interactive targeted marketing at the ATM.

Cross Channel CRM ExtensionsEnable multi-channel campaign presentment with cross-channel customer engagement. Design the customer journey with an o�er in one channel, ful�llment in another, and then overlay an “auto-email” or SMS follow up for a true retail multi-channel experience.

ATM

SMS

E-Mail

Web

Mobile

Digital convergence has changed customer expectations. Personalization, channel integra-tion, and contextual marketing are not the future but the norm. The �exible architecture that made ATMLive Manager a successful multi-vendor ATM management application, has now evolvedbeyond ATMs into a Total Customer Experience

TEKchand’s Platform

Moving from ATM Management Centric to Customer Experience Centric

For more information about the ATMLive Manager Platform, contact TEKchand LLC, at sales@tekchand.com or call 1-888-512-0462

TEKchand CORPORATE HEADQUARTERS211 W. Wacker Drive, Suite #1010, Chicago, Illinois, 60606 www.tekchand.com | sales@tekchand.com 2015 Tekchand LLC, All Rights Reserved

ABOUT TEKCHAND, LLCTEKchand has been a leading supplier of marketing and management software applications for the ATM channel since 1999. ATMLive Manager is used by several of North America’s leading transaction processors. With TEKchand’s unwavering philosophy of continued product development, our clients are always at the forefront of self-service innovation.

TEKchand is headquartered in Chicago, Illinois, with international o�ces in Toronto, Canada and Delhi, India.Visit us at www.tekchand.com

ATMLive Manager™

Plug n’ Play marketing andmanagement solutions for your multi-vendor ATMs that do not require ATM hardware or software changes.

Cross Channel CRM Extensions

Management Solution. This customer centric focus moves beyond a single channel to continuity of customer communication into multiple channels with interactivity across channels, introducing a new family of targeted marketing applications and lead generation capabilities.

continues its evolution

Customer Experience Management for all your self-service channels, from ATM to Email to Online Banking.

Innovative services that continue the customer engagement from ATM to Mobile channels. API and White-Label Widgets for easy integration with your Mobile Banking.

ATM2Mobile™ Services

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