unlocking industry value with an intelligent enterprise...

Dušan Radoševic, SAP

26 Septembar 2019

Unlocking Industry Value with an Intelligent Enterprise Strategy

Across every industry everything is changing faster than ever …

The way products and services are selected is changing

Customers are more engaged

with brands

A diverse workforce is demanding more

6 INTERNAL © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Desired outcomes: common across industries

Engage the

Changing

Workforce

Provide Digital

Smart Products Realize a Digital

Supply Chain

Enable

New Business

Models Compete as an

Ecosystem Improve Customer

Experience


Delight Customers

Optimize the Brand

Experience

Engage and Enable the Total

Workforce

Innovate with Products &

Services

Operational

data (O) Experiential

data (X)

But often core outcomes are hard to achieve


Best-run businesses are intelligent enterprises that

deliver optimal experiences for any industry

Insight

Process

Automation

Data

Innovation

Intelligent enterprises deliver engaging, trusted, and connected customer experiences

Engage and enable the total workforce

Design, manufacture, and deliver to customer demand

Apply human intellect and creativity: innovation, relationships, and strategic planning


Analytics drives

more informed

decision making

30%

Increase in

revenue

Machine learning

brings efficiency to

finance organizations

94%

Payments auto-

matched to invoices

AI lowers

maintenance costs

increasing productivity

60%

Maintenance

costs down

IoT drives lower

claims payout

10%

Better worker

safety

Deliver game-changing business outcomes

SAP Business Value Benchmarks based on SAP Customer Success


Intelligent Enterprises power the experience economy

Intelligent technologies sense, predict, automate, and secure

Sensing

https://www.sap.com/assetdetail/2017/10/0c865f7f-da7c-0010-82c7-eda71af511fa.html

https://www.sap.com/assetdetail/2017/10/0c865f7f-da7c-0010-82c7-eda71af511fa.html

Predicting

https://www.sap.com/assetdetail/2018/12/eeb6e93b-307d-0010-87a3-c30de2ffd8ff.html

https://www.sap.com/assetdetail/2018/12/eeb6e93b-307d-0010-87a3-c30de2ffd8ff.html

Automating

https://www.sap.com/assetdetail/2019/02/6cc27bb2-397d-0010-87a3-c30de2ffd8ff.html

https://www.sap.com/assetdetail/2019/02/6cc27bb2-397d-0010-87a3-c30de2ffd8ff.html

Securing

https://www.sap.com/assetdetail/2019/03/b01e3bc6-437d-0010-87a3-c30de2ffd8ff.html

https://www.sap.com/assetdetail/2019/03/b01e3bc6-437d-0010-87a3-c30de2ffd8ff.html


60% Of human

tasks will be

automated by

2025

99% Accuracy in voice

& video

recognition by

2020

97% Image

recognition

accuracy

today

$3.5 trillion

Annual value

created in the

enterprise

Intelligent Technologies:

Impact the Next-Gen Value Economy

SAP Strategy Paper - Delivering the Intelligent Enterprise, April 2018


Deliver business outcomes and iterative value

Delight

Customers

Optimize

the Brand

Experience

Engage and

Enable the Total

Workforce

Innovate with

Products &

Services

Operational &

Experience Data (XO)


Embedded

Intelligence

SAP Guided

Outcomes

Introducing… Intelligent Enterprise solutions


Embedded Intelligence

Unlock new value

SAP Intelligent

Enterprise

Framework

SAP Analytics Cloud

Understand and predict

SAP Conversational AI

Interact

SAP Intelligent RPA

Perform tasks

SAP Machine Learning

Learn

Embedded

Intelligence

SAP Guided

Outcomes


NEW! Intelligent Technologies packages

Available now for SAP S/4HANA, SAP C/4HANA

and SAP SuccessFactors

Embedded

Intelligence

SAP Guided

Outcomes


Deliver high value business outcomes

SAP Guided Outcomes is a solution

with a defined business outcome

that:

• Draws on solution capabilities and products from multiple

SAP lines of business

• Addresses an end-to-end process, leverages

intelligent technologies, or both to help a customer along

their journey to become a more Intelligent Enterprise

SAP Guided Outcomes for

Cost Optimization


Revenue Growth


Total Workforce Management


Customer Experience


Product and Service Excellence

Embedded

Intelligence SAP Guided

Outcomes


Start your journey with SAP Guided Outcomes


Cost Optimization

• Contingent Workforce Analytics

• Empowering Customer Service with

Intelligent Technology

• Environmental Track and Trace

• Intelligent Asset Management

• Intelligent Buildings

• Intelligent Field Inventory Management

by TCS

• Intelligent Spend Management

• Lights Out Finance by Deloitte

• Responsive Supply Chain

• Talent Lifecycle Management

• Zero Waste for Perishable Products


Revenue Growth

• Construction in a Box by LTI

• Improving quote efficiency for complex products

• Increased Profitability with Omnichannel

Planning

• Intelligent Field Inventory Management by TCS

• Intelligent Insurance in a Box by MSG


Customer Experience

• Empowering Customer Service with Intelligent

Technology

• Increased Profitability with Omnichannel

Planning


• Intelligent Field Inventory Management by TCS


Total Workforce

Management

• Contingent Workforce Analytics

• Talent Lifecycle Management


Product & Service

Excellence

• Construction in a Box by LTI

• Empowering Customer Service with

Intelligent Technology

• Environmental Track and Trace

• Improving quote efficiency for complex products


• Intelligent Insurance in a Box by MSG

• Zero Waste for Perishable Products

Embedded


Outcomes


Industry-driven guided outcomes

Cross Industry Empowering Customer Service with Intelligent Technology

Contingent Workforce Analytics

Intelligent Spend Management

Intelligent Field Inventory Management by Tata Consultancy Services

Lights Out Finance by Deloitte

Talent Lifecycle Management

Discrete Improving Quote Efficiency for Complex Products

Intelligent Asset Management

Financial Services Intelligent Insurance in a Box by MSG

Services Construction in a Box by LTI

Intelligent Buildings

Consumer Environmental Track & Trace

Increased Profitability with Omnichannel Planning

Responsive Supply Chain

Zero Waste for Perishable Products

Embedded


Outcomes

Close the experience gap

Set the pace in your industry

Unlock new sources of growth

Close the experience gap by connecting X+O data

Unlock new sources of growth

by embedding intelligence across your processes

Set the pace and stay ahead by applying insights to respond to the unique needs of your industry


Intelligent Enterprise Key Differentiators

End to End Scope Responsive and optimized connection of

demand to supply, enabling personalized

customer experiences;

Beyond a best of breed focus

Built in Intelligence Standard capabilities directly embedded into

core solutions, so you don’t need to create a

separate data lake; Add more capabilities as

needed, driven from the latest innovative

technologies packages.

Modular Consumption You can choose where to start integrating (what you own, SAP, non-SAP, …)

Holistic End-to-

End Business

Processes

Broad Industry

Coverage

Openness and

Modularity

Pre-built

Integration

Harmonized UI

and Optimized

Customer

Experience

Embedded

Intelligence

Common Data

Foundation

Reusable

Business

Services

Common real-time

Digital Core and

Semantic Layer

77% of transaction

revenue

80% SMEs

€3.6B+ R&D Spend

92% Global 2000

19,200+ Partners

82% of the world’s

medical devices

25 Industries

78% of the

world’s food

437,000+ Customers

Get Started

Schedule a follow-up meeting with us today

Close the gap

Be a Best Run Business

Contact information:

F name L name

Title

Address

Phone number

Thank you.

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Appendix: IE by Industry

The Intelligent Enterprise is coming to life in Consumer Products

New Business Models – Direct2Consumer

Personalized Outcomes and Experiences

Compete as Ecosystem with a Digital Platform

The Intelligent Enterprise is coming to life in Public Sector

Citizen at the Center with Blockchain and ML

X+O Data as an Asset

New Business Models through Automation

Student Outreach with Advanced Analytics

The Intelligent Enterprise is coming to life in Manufacturing

Customer Centricity across the Value Chain

“Segment of One” Experiences

Digital Products with IoT and ML

Modular Smart Factories

Digital Twin Innovation

The Intelligent Enterprise is coming to life in Energy

Distributed Energy Resource Operation

Smart Distribution with Intelligent Assets

Supply Balancing with ML

Omnichannel Retail for the Digital Prosumer

The Intelligent Enterprise is coming to life in Financial Services

Improve Customer Experience

Predict Customer Needs

Digital Engagement

Meet Regulatory and Compliance Standards


The Intelligent Enterprise is coming to life in Professional Services

Outcome-based Engagements

Talent Networks

Knowledge-as-a-service

unlocking industry value with an intelligent enterprise...

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