unlocking successful product design: the 5 key steps you...
TRANSCRIPT
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Unlocking Successful Product Design: The 5 Key Steps You Must Take
to Build the Right Product
Presented by: Aparna Suresh, M.A, M.S, CSPO�, CSM�
[© 2015, Aparna Suresh. All rights reserved.]
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Remember them?
[© 2015, Aparna Suresh. All rights reserved.]
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Better to Worse?
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Hype…3…2…1…Fizzle?
[© 2015, Aparna Suresh. All rights reserved.]
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Why did they fail?
#1 “We are the brand leader, dominant player, Numero Uno …” #2 “Sure, the world has changed, but we’re too big to fail, we drive change, change doesn’t drive us” #3 “We don’t need to change, our users do” #4 “Looking cool is way more important than making life easy for our users” #5 “We have the most unique USPs, of course it doesn’t really matter that they don’t meet real user needs”
[© 2015, Aparna Suresh. All rights reserved.]
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What could have been done to prevent or minimize this?
# 1 # 2 # 3 # 4 # 5
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SOFTWARE PRODUCT DESIGN BUSINESS AS USUAL …
Drawing the curtains back
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End Results sound familiar?
1. Over budget 2. Over time 3. Unexpected surprises 4. Resistant users 5. Not what customers wanted in the first
place
[© 2015, Aparna Suresh. All rights reserved.]
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What really happens …
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5 KEYS TO SUCCESSFUL PRODUCT DESIGN
What you need to do to design successful products
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#1 Spot the Opportunity: Define the Problem
• What is the problem/opportunity?
• What problems are my users trying to solve?
• Why is it important to solve it in terms of business value?
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#2 Discover User-Driven Goals: Mine User Needs
• What goals are my users trying to achieve?
• What motivates them to use my product/existing products?
• What product attributes are critical for meeting the most important user needs?
[© 2015, Aparna Suresh. All rights reserved.]
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#3 Walk in Their Shoes: Identify Persona Expectations
• Identify user personas • Who are my users?
• Identify persona
expectations • What are their needs?
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#3 Walk in Their Shoes: Create Context Scenarios
� What are the contexts in which the product fits into my users’ lives? – Why is the product used? – When is the product used? – How will the product be used?
[© 2015, Aparna Suresh. All rights reserved.]
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#4 Apply the 80/20 Rule: Identify Priority & Frequency
• What are the most critical goals achieved by the product?
• How often is the product used to achieve a given goal?
[© 2015, Aparna Suresh. All rights reserved.]
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#5 Begin with the End in Mind: Create the Vision
[© 2015, Aparna Suresh. All rights reserved.]
• Create a Vision Box • Write a trade journal
review • Apply the Kano model
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#5 Begin with the End in Mind: Create the Vision – Product Vision Box
[© 2015, Aparna Suresh. All rights reserved.]
• Name it! • Picture it! • Sell it!
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#5 Begin with the End in Mind: Create the Vision – Journal Review
[© 2015, Aparna Suresh. All rights reserved.]
• Imagine you’re the reviewer: • What would you say about it? • Overarching idea • Target market/end users • Pros & Cons • ROI • Unique Selling
Points/Differentiator
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#5 Begin with the End in Mind: Create the Vision – Kano Model
• Apply the Kano model:
• Basic Functions • Performance
Functions • Delighters
[© 2015, Aparna Suresh. All rights reserved.]
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Case Study – Show Time for Tech Pros!
• Hi I’m an Tech Pro just like you! • I need to chill with a movie now
and then. • I’m so fed up with trying to
figure out the best comedy/thriller/drama playing right now on Netflix, Amazon Prime, Hulu, HBO.
[© 2015, Aparna Suresh. All rights reserved.]
I need ONE app to do this for me across different streaming providers!
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Case Study – Your Mission ….
Your mission should you choose to accept it: • Design an app that
will solve my what-to-watch-now problem!
[© 2015, Aparna Suresh. All rights reserved.]
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References • Cohn, Mike. 2009. Succeeding with Agile: Software
Development Using Scrum. Addison-Wesley. • Cooper, Alan, Reimann, Robert, Cronin , David and Noessel,
Christopher. 2014. About Face: The Essentials of Interaction Design, 4th Edition, Wiley.
• Highsmith, Jim. 2009. Agile Product Management: Creating Innovative Products, 2nd Edition, Addison-Wesley.
• Kano, Noriaki. 1984. “Attractive Quality and Must-Be Quality”. Journal of the Japanese Society for Quality Control, April, 39-48.
• Pichler, Roman. 2010. Agile Product Management with Scrum: Creating Products that Customers Love, Addison-Wiley.
[© 2015, Aparna Suresh. All rights reserved.]