Untapping the hidden resource

Fatou Faye Sara Hamilton Charlotte Mensah

Kings Fund 16th June 2015

Aims

Enable all children, young people and adults to

maximise their capabilities and have control

over their livesFair Society, Healthy Lives, Marmott et al 2010

Aims

£14 million spent across London on

Sickle Cell Disease1

75% asthma admissions are

preventable2

¼ children have a long term condition3

1. Smith M Sickle cell/thalassaemia Activity 2009/10 London Specialised Commissioning Group. 2010

2. Wolfe I, Cass H et BMJ 2011;342:bmj.d1277

3. McCoy D. et al., Joint Strategic Needs Assessment,Hammersmith & Fulham. 2010

Why work differently?

“ in assessing how the NHS meets the

needs of young people I have found

many barriers…these can make life

impossible for the children and young

people and their families.

health services…struggling to

communicate effectively across the

complex array of organisations, units

and teams”Ian Kennedy Getting it right for children and young people - Overcoming cultural barriers in the NHS

so as to meet their needs , Dof H, 2010

“We must shift investment towards children and young people and the staff who work tirelessly to help them. This

has to happen now”

Most acute

Ian Kennedy’s recommendation:

Helen Filali Angela Robson Latiya Williams Colette Datt Alex Langley Roshni Vadher Lynn Bryden Janet Grant Jonathan Weber Polly Hirons Fran Cleugh Diane Plamping Caroline Crehan Deborah Fiamberti Benjamin Cahill Araba Mensah Michael Coren Michelle Harrison Samantha Houghton Simon Christmas

Caroline Fertleman Amy Davies Anna Romito Neeta Patel Claire Cassar Rachel Abraham Lucy Abrahams Stella Odumade Ed Abrahamson Ghida AlJuburi Lydia Alexander Huda Al-Hadithy Dominique Allwood Boas Gaventa Antony Aston Flonah Bangalie Carsten Bantel Judith Barlow Carole Bell Elizabeth Begley

Derek Bell Sabrina Hatim Fernando Bello Tofunmi Benson Abi Berger Georgina Corbet Burcher Samira Ben Omar Linda Rodriguez Omar Salih Mitch Blair Martin Block Robert Boyle Hayley Bray Naomi Breese Michael Brown Ruth Brown Ian Bullamore Alison Cameron Anna Campbell Claire Caroll Fisa Canter

Josip Carr Annum Mughull Cat Chatfield Hilary Cass Tee Cesay Subarna Chakravorty Cherenet Dest Tagore Charles Shekirah McLaurin Mydhilli Chelappah Sandheea Ramdeny Gavin Cho David Cox Mohammad Tahir Fayyaz Helen Cox Paul Craddock Daniella Collis Terry Segal Kit Huckvale Maxine Smith Peter

Crutchfield Peter Curtis Phil Daly Selwyn Dexter Mehak Akhtar Val Diaz Annette Langseth Sherry Diaz Thomson Samam Dirir Bartek Dziadosz Bea Moyes Mandy East Tobi Adeoshun Lauren Waterman Christine Elliot Polly Hirons Shekirah Mclauri Michelle Elliot Caitlin Wong Katie Elwig Yechiel Engelhard Kierah

Nabena Onyeka Ezenagu Stella Odumade Hannah Farrah Fatou Faye Haddy Faye Martin Fischer Jonathon Fluxman Patrick Kane Phayza Fudlalla Jackie Gaventa Rebecca Hewitson 5 school nurses Josh Gaventa Nigel Giam Tobi Adeoshun Andy Goodstone Claudia Gore Stuart Green Sagal Osman Winnie

Nabena Rachel Griffin Sarah Abdullahi Dianne Hag Obinna Udekweneze Sara Hamilton Scott Hamilton Dougal Hargreaves Mehak Akhtar Lynette Haynes Cathy Howe Eva Hrobonova Sagal Osman Winnie Nabena Hilary Cass KIt Huckvale Jane Kelly Jacqueline Gordon Sujatha Kesavan Ashfag Khan Bob

Klaber Roger Kneebone Felicity Knott Mark Larsen Mark Layton John Lee Claire Lemer Renton L’Heureux Andrew Long Jenny Pallawella Kaylah Nabena Lauren Lyon Daniel Smith-Marriott Chloe Macaulay Lucy MacCallum Ian Machonochie Sylvere Magona Aghileh Djafari Marbini Michael Marmot 15 parents at

NWL childrens’ centres Jason Maroothynaden Laura Marshall Priya Matharu David McCoy Susan McGoldirck Donald McLeish Chris McRobbie Kierah Nabena Christine Mead Charlotte Mensah Isobelle Mensah Daniel Miyares Tesadit Yousfi-Rey Kos Mohamed Aimee Bonner John Moore Tobi Adeoshun

John Moreiras Fiona Moss Gordon Mundie Katrina Nash Faith Ndirangu Ryan George Seema Sukhani Comfort Ndive Lily McGee Christine Nicholls Adama Kargbo Pippa Nightingale Devine Kena Asaah Nkohkwo Jackie Nkohkwo Ogo Okoye Gaby Nnochiri Catriona Noble Zita Noone David Ketiku Fiamberti

Desouza Carlotta Olason Reuben Day Weber Mary O’Mahony Marion Ong Keetha Allaway Lola Oni Darrius Henry Maria Oviedo Isabelle Mensah Jethro Herberg Tetteh Oyortey Elizabeth Paice Nadir El-Tahir Tim Patch Hai Saint Gayan Perera Clare Perry Winnie Nabena Andrew Robins Kaylah Nabena Neil

Pfeiffer Chriselle Baiden Karen Phekoo Annum Mughul Cher Piddock Noella Biti Alan Poots Suhayb Abdullahi Neville Pursell Nawaal Abdallah Sabeena Qureshi Elizabeth Adeturinmo Sinan Rabee Asif Rahman Patrick Kane Yuva Moyo Leila Powell Vicky Tegg Georgie Emily Cox-Grogan Rebecca Rawesh 12

parents at an Arab/Bangladeshi after school club Jan Reddick Jeevan Matharu Dan Redsull David Rose Clare Ross Blen Daniel Tammy Rothenburg Caitlin Cox-Grogan Rebecca Salter Dana Henry Nemonique Sam Daniel Aganga Krishni Singanayagam John Spicer 55 mothers at Queen Charlotte’s antenatal clinic

Catriona Stalder Ellie Tickner Nafsika Thallassis Marie Trueman Claudette Stewart Robbert Van-Heel Will Warburton Stephen Ward Kathy Dutton John Warner Samir Wassouf Cherenet Desta Cheyenne Tom Waterfield Akintola Dietrick Mando Watson Luke Worthington-Barrow David Welbourn Adam Mehari

The hidden resource:

Helen Filali Angela Robson Latiya Williams Colette Datt Alex Langley Roshni Vadher Lynn Bryden Janet Grant Jonathan Weber Polly Hirons Fran Cleugh Diane Plamping Caroline Crehan Deborah Fiamberti Benjamin Cahill Araba Mensah Michael Coren Michelle Harrison Samantha Houghton Simon Christmas

Caroline Fertleman Amy Davies Anna Romito Neeta Patel Claire Cassar Rachel Abraham Lucy Abrahams Stella Odumade Ed Abrahamson Ghida AlJuburi Lydia Alexander Huda Al-Hadithy Dominique Allwood Boas Gaventa Antony Aston Flonah Bangalie Carsten Bantel Judith Barlow Carole Bell Elizabeth Begley

Derek Bell Sabrina Hatim Fernando Bello Tofunmi Benson Abi Berger Georgina Corbet Burcher Samira Ben Omar Linda Rodriguez Omar Salih Mitch Blair Martin Block Robert Boyle Hayley Bray Naomi Breese Michael Brown Ruth Brown Ian Bullamore Alison Cameron Anna Campbell Claire Caroll Fisa Canter

Josip Carr Annum Mughull Cat Chatfield Hilary Cass Tee Cesay Subarna Chakravorty Cherenet Dest Tagore Charles Shekirah McLaurin Mydhilli Chelappah Sandheea Ramdeny Gavin Cho David Cox Mohammad Tahir Fayyaz Helen Cox Paul Craddock Daniella Collis Terry Segal Kit Huckvale Maxine Smith Peter

Crutchfield Peter Curtis Phil Daly Selwyn Dexter Mehak Akhtar Val Diaz Annette Langseth Sherry Diaz Thomson Samam Dirir Bartek Dziadosz Bea Moyes Mandy East Tobi Adeoshun Lauren Waterman Christine Elliot Polly Hirons Shekirah Mclauri Michelle Elliot Caitlin Wong Katie Elwig Yechiel Engelhard Kierah

Nabena Onyeka Ezenagu Stella Odumade Hannah Farrah Fatou Faye Haddy Faye Martin Fischer Jonathon Fluxman Patrick Kane Phayza Fudlalla Jackie Gaventa Rebecca Hewitson 5 school nurses Josh Gaventa Nigel Giam Tobi Adeoshun Andy Goodstone Claudia Gore Stuart Green Sagal Osman Winnie

Nabena Rachel Griffin Sarah Abdullahi Dianne Hag Obinna Udekweneze Sara Hamilton Scott Hamilton Dougal Hargreaves Mehak Akhtar Lynette Haynes Cathy Howe Eva Hrobonova Sagal Osman Winnie Nabena Hilary Cass KIt Huckvale Jane Kelly Jacqueline Gordon Sujatha Kesavan Ashfag Khan Bob

Klaber Roger Kneebone Felicity Knott Mark Larsen Mark Layton John Lee Claire Lemer Renton L’Heureux Andrew Long Jenny Pallawella Kaylah Nabena Lauren Lyon Daniel Smith-Marriott Chloe Macaulay Lucy MacCallum Ian Machonochie Sylvere Magona Aghileh Djafari Marbini Michael Marmot 15 parents at

NWL childrens’ centres Jason Maroothynaden Laura Marshall Priya Matharu David McCoy Susan McGoldirck Donald McLeish Chris McRobbie Kierah Nabena Christine Mead Charlotte Mensah Isobelle Mensah Daniel Miyares Tesadit Yousfi-Rey Kos Mohamed Aimee Bonner John Moore Tobi Adeoshun

John Moreiras Fiona Moss Gordon Mundie Katrina Nash Faith Ndirangu Ryan George Seema Sukhani Comfort Ndive Lily McGee Christine Nicholls Adama Kargbo Pippa Nightingale Devine Kena Asaah Nkohkwo Jackie Nkohkwo Ogo Okoye Gaby Nnochiri Catriona Noble Zita Noone David Ketiku Fiamberti

Desouza Carlotta Olason Reuben Day Weber Mary O’Mahony Marion Ong Keetha Allaway Lola Oni Darrius Henry Maria Oviedo Isabelle Mensah Jethro Herberg Tetteh Oyortey Elizabeth Paice Nadir El-Tahir Tim Patch Hai Saint Gayan Perera Clare Perry Winnie Nabena Andrew Robins Kaylah Nabena Neil

Pfeiffer Chriselle Baiden Karen Phekoo Annum Mughul Cher Piddock Noella Biti Alan Poots Suhayb Abdullahi Neville Pursell Nawaal Abdallah Sabeena Qureshi Elizabeth Adeturinmo Sinan Rabee Asif Rahman Patrick Kane Yuva Moyo Leila Powell Vicky Tegg Georgie Emily Cox-Grogan Rebecca Rawesh 12

parents at an Arab/Bangladeshi after school club Jan Reddick Jeevan Matharu Dan Redsull David Rose Clare Ross Blen Daniel Tammy Rothenburg Caitlin Cox-Grogan Rebecca Salter Dana Henry Nemonique Sam Daniel Aganga Krishni Singanayagam John Spicer 55 mothers at Queen Charlotte’s antenatal clinic

Catriona Stalder Ellie Tickner Nafsika Thallassis Marie Trueman Claudette Stewart Robbert Van-Heel Will Warburton Stephen Ward Kathy Dutton John Warner Samir Wassouf Cherenet Desta Cheyenne Tom Waterfield Akintola Dietrick Mando Watson Luke Worthington-Barrow David Welbourn Adam Mehari

The hidden resource:

Helen Filali Angela Robson Latiya Williams Colette Datt Alex Langley Roshni Vadher Lynn Bryden Janet Grant Jonathan Weber Polly Hirons Fran Cleugh Diane Plamping Caroline Crehan Deborah Fiamberti Benjamin Cahill Araba Mensah Michael Coren Michelle Harrison Samantha Houghton Simon Christmas

Caroline Fertleman Amy Davies Anna Romito Neeta Patel Claire Cassar Rachel Abraham Lucy Abrahams Stella Odumade Ed Abrahamson Ghida AlJuburi Lydia Alexander Huda Al-Hadithy Dominique Allwood Boas Gaventa Antony Aston Flonah Bangalie Carsten Bantel Judith Barlow Carole Bell Elizabeth Begley

Derek Bell Sabrina Hatim Fernando Bello Tofunmi Benson Abi Berger Georgina Corbet Burcher Samira Ben Omar Linda Rodriguez Omar Salih Mitch Blair Martin Block Robert Boyle Hayley Bray Naomi Breese Michael Brown Ruth Brown Ian Bullamore Alison Cameron Anna Campbell Claire Caroll Fisa Canter

Josip Carr Annum Mughull Cat Chatfield Hilary Cass Tee Cesay Subarna Chakravorty Cherenet Dest Tagore Charles Shekirah McLaurin Mydhilli Chelappah Sandheea Ramdeny Gavin Cho David Cox Mohammad Tahir Fayyaz Helen Cox Paul Craddock Daniella Collis Terry Segal Kit Huckvale Maxine Smith Peter

Crutchfield Peter Curtis Phil Daly Selwyn Dexter Mehak Akhtar Val Diaz Annette Langseth Sherry Diaz Thomson Samam Dirir Bartek Dziadosz Bea Moyes Mandy East Tobi Adeoshun Lauren Waterman Christine Elliot Polly Hirons Shekirah Mclauri Michelle Elliot Caitlin Wong Katie Elwig Yechiel Engelhard Kierah

Nabena Onyeka Ezenagu Stella Odumade Hannah Farrah Fatou Faye Haddy Faye Martin Fischer Jonathon Fluxman Patrick Kane Phayza Fudlalla Jackie Gaventa Rebecca Hewitson 5 school nurses Josh Gaventa Nigel Giam Tobi Adeoshun Andy Goodstone Claudia Gore Stuart Green Sagal Osman Winnie

Nabena Rachel Griffin Sarah Abdullahi Dianne Hag Obinna Udekweneze Sara Hamilton Scott Hamilton Dougal Hargreaves Mehak Akhtar Lynette Haynes Cathy Howe Eva Hrobonova Sagal Osman Winnie Nabena Hilary Cass KIt Huckvale Jane Kelly Jacqueline Gordon Sujatha Kesavan Ashfag Khan Bob

Klaber Roger Kneebone Felicity Knott Mark Larsen Mark Layton John Lee Claire Lemer Renton L’Heureux Andrew Long Jenny Pallawella Kaylah Nabena Lauren Lyon Daniel Smith-Marriott Chloe Macaulay Lucy MacCallum Ian Machonochie Sylvere Magona Aghileh Djafari Marbini Michael Marmot 15 parents at

NWL childrens’ centres Jason Maroothynaden Laura Marshall Priya Matharu David McCoy Susan McGoldirck Donald McLeish Chris McRobbie Kierah Nabena Christine Mead Charlotte Mensah Isobelle Mensah Daniel Miyares Tesadit Yousfi-Rey Kos Mohamed Aimee Bonner John Moore Tobi Adeoshun

John Moreiras Fiona Moss Gordon Mundie Katrina Nash Faith Ndirangu Ryan George Seema Sukhani Comfort Ndive Lily McGee Christine Nicholls Adama Kargbo Pippa Nightingale Devine Kena Asaah Nkohkwo Jackie Nkohkwo Ogo Okoye Gaby Nnochiri Catriona Noble Zita Noone David Ketiku Fiamberti

Desouza Carlotta Olason Reuben Day Weber Mary O’Mahony Marion Ong Keetha Allaway Lola Oni Darrius Henry Maria Oviedo Isabelle Mensah Jethro Herberg Tetteh Oyortey Elizabeth Paice Nadir El-Tahir Tim Patch Hai Saint Gayan Perera Clare Perry Winnie Nabena Andrew Robins Kaylah Nabena Neil

Pfeiffer Chriselle Baiden Karen Phekoo Annum Mughul Cher Piddock Noella Biti Alan Poots Suhayb Abdullahi Neville Pursell Nawaal Abdallah Sabeena Qureshi Elizabeth Adeturinmo Sinan Rabee Asif Rahman Patrick Kane Yuva Moyo Leila Powell Vicky Tegg Georgie Emily Cox-Grogan Rebecca Rawesh 12

parents at an Arab/Bangladeshi after school club Jan Reddick Jeevan Matharu Dan Redsull David Rose Clare Ross Blen Daniel Tammy Rothenburg Caitlin Cox-Grogan Rebecca Salter Dana Henry Nemonique Sam Daniel Aganga Krishni Singanayagam John Spicer 55 mothers at Queen Charlotte’s antenatal clinic

Catriona Stalder Ellie Tickner Nafsika Thallassis Marie Trueman Claudette Stewart Robbert Van-Heel Will Warburton Stephen Ward Kathy Dutton John Warner Samir Wassouf Cherenet Desta Cheyenne Tom Waterfield Akintola Dietrick Mando Watson Luke Worthington-Barrow David Welbourn Adam Mehari

The hidden resource:

Helen Filali Angela Robson Latiya Williams Colette Datt Alex Langley Roshni Vadher Lynn Bryden Janet Grant Jonathan Weber Polly Hirons Fran Cleugh Diane Plamping Caroline Crehan Deborah Fiamberti Benjamin Cahill Araba Mensah Michael Coren Michelle Harrison Samantha Houghton Simon Christmas

Caroline Fertleman Amy Davies Anna Romito Neeta Patel Claire Cassar Rachel Abraham Lucy Abrahams Stella Odumade Ed Abrahamson Ghida AlJuburi Lydia Alexander Huda Al-Hadithy Dominique Allwood Boas Gaventa Antony Aston Flonah Bangalie Carsten Bantel Judith Barlow Carole Bell Elizabeth Begley

Derek Bell Sabrina Hatim Fernando Bello Tofunmi Benson Abi Berger Georgina Corbet Burcher Samira Ben Omar Linda Rodriguez Omar Salih Mitch Blair Martin Block Robert Boyle Hayley Bray Naomi Breese Michael Brown Ruth Brown Ian Bullamore Alison Cameron Anna Campbell Claire Caroll Fisa Canter

Josip Carr Annum Mughull Cat Chatfield Hilary Cass Tee Cesay Subarna Chakravorty Cherenet Dest Tagore Charles Shekirah McLaurin Mydhilli Chelappah Sandheea Ramdeny Gavin Cho David Cox Mohammad Tahir Fayyaz Helen Cox Paul Craddock Daniella Collis Terry Segal Kit Huckvale Maxine Smith Peter

Crutchfield Peter Curtis Phil Daly Selwyn Dexter Mehak Akhtar Val Diaz Annette Langseth Sherry Diaz Thomson Samam Dirir Bartek Dziadosz Bea Moyes Mandy East Tobi Adeoshun Lauren Waterman Christine Elliot Polly Hirons Shekirah Mclauri Michelle Elliot Caitlin Wong Katie Elwig Yechiel Engelhard Kierah

Nabena Onyeka Ezenagu Stella Odumade Hannah Farrah Fatou Faye Haddy Faye Martin Fischer Jonathon Fluxman Patrick Kane Phayza Fudlalla Jackie Gaventa Rebecca Hewitson 5 school nurses Josh Gaventa Nigel Giam Tobi Adeoshun Andy Goodstone Claudia Gore Stuart Green Sagal Osman Winnie

Nabena Rachel Griffin Sarah Abdullahi Dianne Hag Obinna Udekweneze Sara Hamilton Scott Hamilton Dougal Hargreaves Mehak Akhtar Lynette Haynes Cathy Howe Eva Hrobonova Sagal Osman Winnie Nabena Hilary Cass KIt Huckvale Jane Kelly Jacqueline Gordon Sujatha Kesavan Ashfag Khan Bob

Klaber Roger Kneebone Felicity Knott Mark Larsen Mark Layton John Lee Claire Lemer Renton L’Heureux Andrew Long Jenny Pallawella Kaylah Nabena Lauren Lyon Daniel Smith-Marriott Chloe Macaulay Lucy MacCallum Ian Machonochie Sylvere Magona Aghileh Djafari Marbini Michael Marmot 15 parents at

NWL childrens’ centres Jason Maroothynaden Laura Marshall Priya Matharu David McCoy Susan McGoldirck Donald McLeish Chris McRobbie Kierah Nabena Christine Mead Charlotte Mensah Isobelle Mensah Daniel Miyares Tesadit Yousfi-Rey Kos Mohamed Aimee Bonner John Moore Tobi Adeoshun

John Moreiras Fiona Moss Gordon Mundie Katrina Nash Faith Ndirangu Ryan George Seema Sukhani Comfort Ndive Lily McGee Christine Nicholls Adama Kargbo Pippa Nightingale Devine Kena Asaah Nkohkwo Jackie Nkohkwo Ogo Okoye Gaby Nnochiri Catriona Noble Zita Noone David Ketiku Fiamberti

Desouza Carlotta Olason Reuben Day Weber Mary O’Mahony Marion Ong Keetha Allaway Lola Oni Darrius Henry Maria Oviedo Isabelle Mensah Jethro Herberg Tetteh Oyortey Elizabeth Paice Nadir El-Tahir Tim Patch Hai Saint Gayan Perera Clare Perry Winnie Nabena Andrew Robins Kaylah Nabena Neil

Pfeiffer Chriselle Baiden Karen Phekoo Annum Mughul Cher Piddock Noella Biti Alan Poots Suhayb Abdullahi Neville Pursell Nawaal Abdallah Sabeena Qureshi Elizabeth Adeturinmo Sinan Rabee Asif Rahman Patrick Kane Yuva Moyo Leila Powell Vicky Tegg Georgie Emily Cox-Grogan Rebecca Rawesh 12

parents at an Arab/Bangladeshi after school club Jan Reddick Jeevan Matharu Dan Redsull David Rose Clare Ross Blen Daniel Tammy Rothenburg Caitlin Cox-Grogan Rebecca Salter Dana Henry Nemonique Sam Daniel Aganga Krishni Singanayagam John Spicer 55 mothers at Queen Charlotte’s antenatal clinic

Catriona Stalder Ellie Tickner Nafsika Thallassis Marie Trueman Claudette Stewart Robbert Van-Heel Will Warburton Stephen Ward Kathy Dutton John Warner Samir Wassouf Cherenet Desta Cheyenne Tom Waterfield Akintola Dietrick Mando Watson Luke Worthington-Barrow David Welbourn Adam Mehari

The hidden resource:

Helen Filali Angela Robson Latiya Williams Colette Datt Alex Langley Roshni Vadher Lynn Bryden Janet Grant Jonathan Weber Polly Hirons Fran Cleugh Diane Plamping Caroline Crehan Deborah Fiamberti Benjamin Cahill Araba Mensah Michael Coren Michelle Harrison Samantha Houghton Simon Christmas

Caroline Fertleman Amy Davies Anna Romito Neeta Patel Claire Cassar Rachel Abraham Lucy Abrahams Stella Odumade Ed Abrahamson Ghida AlJuburi Lydia Alexander Huda Al-Hadithy Dominique Allwood Boas Gaventa Antony Aston Flonah Bangalie Carsten Bantel Judith Barlow Carole Bell Elizabeth Begley

Derek Bell Sabrina Hatim Fernando Bello Tofunmi Benson Abi Berger Georgina Corbet Burcher Samira Ben Omar Linda Rodriguez Omar Salih Mitch Blair Martin Block Robert Boyle Hayley Bray Naomi Breese Michael Brown Ruth Brown Ian Bullamore Alison Cameron Anna Campbell Claire Caroll Fisa Canter

Josip Carr Annum Mughull Cat Chatfield Hilary Cass Tee Cesay Subarna Chakravorty Cherenet Dest Tagore Charles Shekirah McLaurin Mydhilli Chelappah Sandheea Ramdeny Gavin Cho David Cox Mohammad Tahir Fayyaz Helen Cox Paul Craddock Daniella Collis Terry Segal Kit Huckvale Maxine Smith Peter

Crutchfield Peter Curtis Phil Daly Selwyn Dexter Mehak Akhtar Val Diaz Annette Langseth Sherry Diaz Thomson Samam Dirir Bartek Dziadosz Bea Moyes Mandy East Tobi Adeoshun Lauren Waterman Christine Elliot Polly Hirons Shekirah Mclauri Michelle Elliot Caitlin Wong Katie Elwig Yechiel Engelhard Kierah

Nabena Onyeka Ezenagu Stella Odumade Hannah Farrah Fatou Faye Haddy Faye Martin Fischer Jonathon Fluxman Patrick Kane Phayza Fudlalla Jackie Gaventa Rebecca Hewitson 5 school nurses Josh Gaventa Nigel Giam Tobi Adeoshun Andy Goodstone Claudia Gore Stuart Green Sagal Osman Winnie

Nabena Rachel Griffin Sarah Abdullahi Dianne Hag Obinna Udekweneze Sara Hamilton Scott Hamilton Dougal Hargreaves Mehak Akhtar Lynette Haynes Cathy Howe Eva Hrobonova Sagal Osman Winnie Nabena Hilary Cass KIt Huckvale Jane Kelly Jacqueline Gordon Sujatha Kesavan Ashfag Khan Bob

Klaber Roger Kneebone Felicity Knott Mark Larsen Mark Layton John Lee Claire Lemer Renton L’Heureux Andrew Long Jenny Pallawella Kaylah Nabena Lauren Lyon Daniel Smith-Marriott Chloe Macaulay Lucy MacCallum Ian Machonochie Sylvere Magona Aghileh Djafari Marbini Michael Marmot 15 parents at

NWL childrens’ centres Jason Maroothynaden Laura Marshall Priya Matharu David McCoy Susan McGoldirck Donald McLeish Chris McRobbie Kierah Nabena Christine Mead Charlotte Mensah Isobelle Mensah Daniel Miyares Tesadit Yousfi-Rey Kos Mohamed Aimee Bonner John Moore Tobi Adeoshun

John Moreiras Fiona Moss Gordon Mundie Katrina Nash Faith Ndirangu Ryan George Seema Sukhani Comfort Ndive Lily McGee Christine Nicholls Adama Kargbo Pippa Nightingale Devine Kena Asaah Nkohkwo Jackie Nkohkwo Ogo Okoye Gaby Nnochiri Catriona Noble Zita Noone David Ketiku Fiamberti

Desouza Carlotta Olason Reuben Day Weber Mary O’Mahony Marion Ong Keetha Allaway Lola Oni Darrius Henry Maria Oviedo Isabelle Mensah Jethro Herberg Tetteh Oyortey Elizabeth Paice Nadir El-Tahir Tim Patch Hai Saint Gayan Perera Clare Perry Winnie Nabena Andrew Robins Kaylah Nabena Neil

Pfeiffer Chriselle Baiden Karen Phekoo Annum Mughul Cher Piddock Noella Biti Alan Poots Suhayb Abdullahi Neville Pursell Nawaal Abdallah Sabeena Qureshi Elizabeth Adeturinmo Sinan Rabee Asif Rahman Patrick Kane Yuva Moyo Leila Powell Vicky Tegg Georgie Emily Cox-Grogan Rebecca Rawesh 12

parents at an Arab/Bangladeshi after school club Jan Reddick Jeevan Matharu Dan Redsull David Rose Clare Ross Blen Daniel Tammy Rothenburg Caitlin Cox-Grogan Rebecca Salter Dana Henry Nemonique Sam Daniel Aganga Krishni Singanayagam John Spicer 55 mothers at Queen Charlotte’s antenatal clinic

Catriona Stalder Ellie Tickner Nafsika Thallassis Marie Trueman Claudette Stewart Robbert Van-Heel Will Warburton Stephen Ward Kathy Dutton John Warner Samir Wassouf Cherenet Desta Cheyenne Tom Waterfield Akintola Dietrick Mando Watson Luke Worthington-Barrow David Welbourn Adam Mehari

The hidden resource:

Helen Filali Angela Robson Latiya Williams Colette Datt Alex Langley Roshni Vadher Lynn Bryden Janet Grant Jonathan Weber Polly Hirons Fran Cleugh Diane Plamping Caroline Crehan Deborah Fiamberti Benjamin Cahill Araba Mensah Michael Coren Michelle Harrison Samantha Houghton Simon Christmas

Caroline Fertleman Amy Davies Anna Romito Neeta Patel Claire Cassar Rachel Abraham Lucy Abrahams Stella Odumade Ed Abrahamson Ghida AlJuburi Lydia Alexander Huda Al-Hadithy Dominique Allwood Boas Gaventa Antony Aston Flonah Bangalie Carsten Bantel Judith Barlow Carole Bell Elizabeth Begley

Derek Bell Sabrina Hatim Fernando Bello Tofunmi Benson Abi Berger Georgina Corbet Burcher Samira Ben Omar Linda Rodriguez Omar Salih Mitch Blair Martin Block Robert Boyle Hayley Bray Naomi Breese Michael Brown Ruth Brown Ian Bullamore Alison Cameron Anna Campbell Claire Caroll Fisa Canter

Josip Carr Annum Mughull Cat Chatfield Hilary Cass Tee Cesay Subarna Chakravorty Cherenet Dest Tagore Charles Shekirah McLaurin Mydhilli Chelappah Sandheea Ramdeny Gavin Cho David Cox Mohammad Tahir Fayyaz Helen Cox Paul Craddock Daniella Collis Terry Segal Kit Huckvale Maxine Smith Peter

Crutchfield Peter Curtis Phil Daly Selwyn Dexter Mehak Akhtar Val Diaz Annette Langseth Sherry Diaz Thomson Samam Dirir Bartek Dziadosz Bea Moyes Mandy East Tobi Adeoshun Lauren Waterman Christine Elliot Polly Hirons Shekirah Mclauri Michelle Elliot Caitlin Wong Katie Elwig Yechiel Engelhard Kierah

Nabena Onyeka Ezenagu Stella Odumade Hannah Farrah Fatou Faye Haddy Faye Martin Fischer Jonathon Fluxman Patrick Kane Phayza Fudlalla Jackie Gaventa Rebecca Hewitson 5 school nurses Josh Gaventa Nigel Giam Tobi Adeoshun Andy Goodstone Claudia Gore Stuart Green Sagal Osman Winnie

Nabena Rachel Griffin Sarah Abdullahi Dianne Hag Obinna Udekweneze Sara Hamilton Scott Hamilton Dougal Hargreaves Mehak Akhtar Lynette Haynes Cathy Howe Eva Hrobonova Sagal Osman Winnie Nabena Hilary Cass KIt Huckvale Jane Kelly Jacqueline Gordon Sujatha Kesavan Ashfag Khan Bob

Klaber Roger Kneebone Felicity Knott Mark Larsen Mark Layton John Lee Claire Lemer Renton L’Heureux Andrew Long Jenny Pallawella Kaylah Nabena Lauren Lyon Daniel Smith-Marriott Chloe Macaulay Lucy MacCallum Ian Machonochie Sylvere Magona Aghileh Djafari Marbini Michael Marmot 15 parents at

NWL childrens’ centres Jason Maroothynaden Laura Marshall Priya Matharu David McCoy Susan McGoldirck Donald McLeish Chris McRobbie Kierah Nabena Christine Mead Charlotte Mensah Isobelle Mensah Daniel Miyares Tesadit Yousfi-Rey Kos Mohamed Aimee Bonner John Moore Tobi Adeoshun

John Moreiras Fiona Moss Gordon Mundie Katrina Nash Faith Ndirangu Ryan George Seema Sukhani Comfort Ndive Lily McGee Christine Nicholls Adama Kargbo Pippa Nightingale Devine Kena Asaah Nkohkwo Jackie Nkohkwo Ogo Okoye Gaby Nnochiri Catriona Noble Zita Noone David Ketiku Fiamberti

Desouza Carlotta Olason Reuben Day Weber Mary O’Mahony Marion Ong Keetha Allaway Lola Oni Darrius Henry Maria Oviedo Isabelle Mensah Jethro Herberg Tetteh Oyortey Elizabeth Paice Nadir El-Tahir Tim Patch Hai Saint Gayan Perera Clare Perry Winnie Nabena Andrew Robins Kaylah Nabena Neil

Pfeiffer Chriselle Baiden Karen Phekoo Annum Mughul Cher Piddock Noella Biti Alan Poots Suhayb Abdullahi Neville Pursell Nawaal Abdallah Sabeena Qureshi Elizabeth Adeturinmo Sinan Rabee Asif Rahman Patrick Kane Yuva Moyo Leila Powell Vicky Tegg Georgie Emily Cox-Grogan Rebecca Rawesh 12

parents at an Arab/Bangladeshi after school club Jan Reddick Jeevan Matharu Dan Redsull David Rose Clare Ross Blen Daniel Tammy Rothenburg Caitlin Cox-Grogan Rebecca Salter Dana Henry Nemonique Sam Daniel Aganga Krishni Singanayagam John Spicer 55 mothers at Queen Charlotte’s antenatal clinic

Catriona Stalder Ellie Tickner Nafsika Thallassis Marie Trueman Claudette Stewart Robbert Van-Heel Will Warburton Stephen Ward Kathy Dutton John Warner Samir Wassouf Cherenet Desta Cheyenne Tom Waterfield Akintola Dietrick Mando Watson Luke Worthington-Barrow David Welbourn Adam Mehari

The hidden resource:

Helen Filali Angela Robson Latiya Williams Colette Datt Alex Langley Roshni Vadher Lynn Bryden Janet Grant Jonathan Weber Polly Hirons Fran Cleugh Diane Plamping Caroline Crehan Deborah Fiamberti Benjamin Cahill Araba Mensah Michael Coren Michelle Harrison Samantha Houghton Simon Christmas

Caroline Fertleman Amy Davies Anna Romito Neeta Patel Claire Cassar Rachel Abraham Lucy Abrahams Stella Odumade Ed Abrahamson Ghida AlJuburi Lydia Alexander Huda Al-Hadithy Dominique Allwood Boas Gaventa Antony Aston Flonah Bangalie Carsten Bantel Judith Barlow Carole Bell Elizabeth Begley

Derek Bell Sabrina Hatim Fernando Bello Tofunmi Benson Abi Berger Georgina Corbet Burcher Samira Ben Omar Linda Rodriguez Omar Salih Mitch Blair Martin Block Robert Boyle Hayley Bray Naomi Breese Michael Brown Ruth Brown Ian Bullamore Alison Cameron Anna Campbell Claire Caroll Fisa Canter

Josip Carr Annum Mughull Cat Chatfield Hilary Cass Tee Cesay Subarna Chakravorty Cherenet Dest Tagore Charles Shekirah McLaurin Mydhilli Chelappah Sandheea Ramdeny Gavin Cho David Cox Mohammad Tahir Fayyaz Helen Cox Paul Craddock Daniella Collis Terry Segal Kit Huckvale Maxine Smith Peter

Crutchfield Peter Curtis Phil Daly Selwyn Dexter Mehak Akhtar Val Diaz Annette Langseth Sherry Diaz Thomson Samam Dirir Bartek Dziadosz Bea Moyes Mandy East Tobi Adeoshun Lauren Waterman Christine Elliot Polly Hirons Shekirah Mclauri Michelle Elliot Caitlin Wong Katie Elwig Yechiel Engelhard Kierah

Nabena Onyeka Ezenagu Stella Odumade Hannah Farrah Fatou Faye Haddy Faye Martin Fischer Jonathon Fluxman Patrick Kane Phayza Fudlalla Jackie Gaventa Rebecca Hewitson 5 school nurses Josh Gaventa Nigel Giam Tobi Adeoshun Andy Goodstone Claudia Gore Stuart Green Sagal Osman Winnie

Nabena Rachel Griffin Sarah Abdullahi Dianne Hag Obinna Udekweneze Sara Hamilton Scott Hamilton Dougal Hargreaves Mehak Akhtar Lynette Haynes Cathy Howe Eva Hrobonova Sagal Osman Winnie Nabena Hilary Cass KIt Huckvale Jane Kelly Jacqueline Gordon Sujatha Kesavan Ashfag Khan Bob

Klaber Roger Kneebone Felicity Knott Mark Larsen Mark Layton John Lee Claire Lemer Renton L’Heureux Andrew Long Jenny Pallawella Kaylah Nabena Lauren Lyon Daniel Smith-Marriott Chloe Macaulay Lucy MacCallum Ian Machonochie Sylvere Magona Aghileh Djafari Marbini Michael Marmot 15 parents at

NWL childrens’ centres Jason Maroothynaden Laura Marshall Priya Matharu David McCoy Susan McGoldirck Donald McLeish Chris McRobbie Kierah Nabena Christine Mead Charlotte Mensah Isobelle Mensah Daniel Miyares Tesadit Yousfi-Rey Kos Mohamed Aimee Bonner John Moore Tobi Adeoshun

John Moreiras Fiona Moss Gordon Mundie Katrina Nash Faith Ndirangu Ryan George Seema Sukhani Comfort Ndive Lily McGee Christine Nicholls Adama Kargbo Pippa Nightingale Devine Kena Asaah Nkohkwo Jackie Nkohkwo Ogo Okoye Gaby Nnochiri Catriona Noble Zita Noone David Ketiku Fiamberti

Desouza Carlotta Olason Reuben Day Weber Mary O’Mahony Marion Ong Keetha Allaway Lola Oni Darrius Henry Maria Oviedo Isabelle Mensah Jethro Herberg Tetteh Oyortey Elizabeth Paice Nadir El-Tahir Tim Patch Hai Saint Gayan Perera Clare Perry Winnie Nabena Andrew Robins Kaylah Nabena Neil

Pfeiffer Chriselle Baiden Karen Phekoo Annum Mughul Cher Piddock Noella Biti Alan Poots Suhayb Abdullahi Neville Pursell Nawaal Abdallah Sabeena Qureshi Elizabeth Adeturinmo Sinan Rabee Asif Rahman Patrick Kane Yuva Moyo Leila Powell Vicky Tegg Georgie Emily Cox-Grogan Rebecca Rawesh 12

parents at an Arab/Bangladeshi after school club Jan Reddick Jeevan Matharu Dan Redsull David Rose Clare Ross Blen Daniel Tammy Rothenburg Caitlin Cox-Grogan Rebecca Salter Dana Henry Nemonique Sam Daniel Aganga Krishni Singanayagam John Spicer 55 mothers at Queen Charlotte’s antenatal clinic

Catriona Stalder Ellie Tickner Nafsika Thallassis Marie Trueman Claudette Stewart Robbert Van-Heel Will Warburton Stephen Ward Kathy Dutton John Warner Samir Wassouf Cherenet Desta Cheyenne Tom Waterfield Akintola Dietrick Mando Watson Luke Worthington-Barrow David Welbourn Adam Mehari

The hidden resource:

Helen Filali Angela Robson Latiya Williams Colette Datt Alex Langley Roshni Vadher Lynn Bryden Janet Grant Jonathan Weber Polly Hirons Fran Cleugh Diane Plamping Caroline Crehan Deborah Fiamberti Benjamin Cahill Araba Mensah Michael Coren Michelle Harrison Samantha Houghton Simon Christmas

Caroline Fertleman Amy Davies Anna Romito Neeta Patel Claire Cassar Rachel Abraham Lucy Abrahams Stella Odumade Ed Abrahamson Ghida AlJuburi Lydia Alexander Huda Al-Hadithy Dominique Allwood Boas Gaventa Antony Aston Flonah Bangalie Carsten Bantel Judith Barlow Carole Bell Elizabeth Begley

Derek Bell Sabrina Hatim Fernando Bello Tofunmi Benson Abi Berger Georgina Corbet Burcher Samira Ben Omar Linda Rodriguez Omar Salih Mitch Blair Martin Block Robert Boyle Hayley Bray Naomi Breese Michael Brown Ruth Brown Ian Bullamore Alison Cameron Anna Campbell Claire Caroll Fisa Canter

Josip Carr Annum Mughull Cat Chatfield Hilary Cass Tee Cesay Subarna Chakravorty Cherenet Dest Tagore Charles Shekirah McLaurin Mydhilli Chelappah Sandheea Ramdeny Gavin Cho David Cox Mohammad Tahir Fayyaz Helen Cox Paul Craddock Daniella Collis Terry Segal Kit Huckvale Maxine Smith Peter

Crutchfield Peter Curtis Phil Daly Selwyn Dexter Mehak Akhtar Val Diaz Annette Langseth Sherry Diaz Thomson Samam Dirir Bartek Dziadosz Bea Moyes Mandy East Tobi Adeoshun Lauren Waterman Christine Elliot Polly Hirons Shekirah Mclauri Michelle Elliot Caitlin Wong Katie Elwig Yechiel Engelhard Kierah

Nabena Onyeka Ezenagu Stella Odumade Hannah Farrah Fatou Faye Haddy Faye Martin Fischer Jonathon Fluxman Patrick Kane Phayza Fudlalla Jackie Gaventa Rebecca Hewitson 5 school nurses Josh Gaventa Nigel Giam Tobi Adeoshun Andy Goodstone Claudia Gore Stuart Green Sagal Osman Winnie

Nabena Rachel Griffin Sarah Abdullahi Dianne Hag Obinna Udekweneze Sara Hamilton Scott Hamilton Dougal Hargreaves Mehak Akhtar Lynette Haynes Cathy Howe Eva Hrobonova Sagal Osman Winnie Nabena Hilary Cass KIt Huckvale Jane Kelly Jacqueline Gordon Sujatha Kesavan Ashfag Khan Bob

Klaber Roger Kneebone Felicity Knott Mark Larsen Mark Layton John Lee Claire Lemer Renton L’Heureux Andrew Long Jenny Pallawella Kaylah Nabena Lauren Lyon Daniel Smith-Marriott Chloe Macaulay Lucy MacCallum Ian Machonochie Sylvere Magona Aghileh Djafari Marbini Michael Marmot 15 parents at

NWL childrens’ centres Jason Maroothynaden Laura Marshall Priya Matharu David McCoy Susan McGoldirck Donald McLeish Chris McRobbie Kierah Nabena Christine Mead Charlotte Mensah Isobelle Mensah Daniel Miyares Tesadit Yousfi-Rey Kos Mohamed Aimee Bonner John Moore Tobi Adeoshun

John Moreiras Fiona Moss Gordon Mundie Katrina Nash Faith Ndirangu Ryan George Seema Sukhani Comfort Ndive Lily McGee Christine Nicholls Adama Kargbo Pippa Nightingale Devine Kena Asaah Nkohkwo Jackie Nkohkwo Ogo Okoye Gaby Nnochiri Catriona Noble Zita Noone David Ketiku Fiamberti

Desouza Carlotta Olason Reuben Day Weber Mary O’Mahony Marion Ong Keetha Allaway Lola Oni Darrius Henry Maria Oviedo Isabelle Mensah Jethro Herberg Tetteh Oyortey Elizabeth Paice Nadir El-Tahir Tim Patch Hai Saint Gayan Perera Clare Perry Winnie Nabena Andrew Robins Kaylah Nabena Neil

Pfeiffer Chriselle Baiden Karen Phekoo Annum Mughul Cher Piddock Noella Biti Alan Poots Suhayb Abdullahi Neville Pursell Nawaal Abdallah Sabeena Qureshi Elizabeth Adeturinmo Sinan Rabee Asif Rahman Patrick Kane Yuva Moyo Leila Powell Vicky Tegg Georgie Emily Cox-Grogan Rebecca Rawesh 12

parents at an Arab/Bangladeshi after school club Jan Reddick Jeevan Matharu Dan Redsull David Rose Clare Ross Blen Daniel Tammy Rothenburg Caitlin Cox-Grogan Rebecca Salter Dana Henry Nemonique Sam Daniel Aganga Krishni Singanayagam John Spicer 55 mothers at Queen Charlotte’s antenatal clinic

Catriona Stalder Ellie Tickner Nafsika Thallassis Marie Trueman Claudette Stewart Robbert Van-Heel Will Warburton Stephen Ward Kathy Dutton John Warner Samir Wassouf Cherenet Desta Cheyenne Tom Waterfield Akintola Dietrick Mando Watson Luke Worthington-Barrow David Welbourn Adam Mehari

The hidden resource:

The design process

What three problems did we agree to

address?

http://talklab.nhs.uk

Better conversations

www.talklab.org.uk

Using technology to transform

relationships

Film of movement exercise

Resources

http://talklab.nhs.uk

www.talklab.org.uk

Paul Craddock

Gill Ereaut

Helen Filali

Martin Fischer

Sara Hamilton

Julie Marshall

Chris McRobbie

Bea Moyes

Linda Rodriguez

Chris Thomson

This work has been supported by……