untitled

702.737.91003035 Westwood Drive • Las Vegas, NV 89109

www.actiontowing.net

24/7...TOWING,INC.

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SERVICES WE PROVIDE COST TO YOU1. Property Monitoring *FREE*2. Warning Signs *FREE*3. Violation Stickers *FREE* Total Cost to You *FREE* Call our office today and ask to speak to Bobby Howell or email him at [email protected] to tackle your problem with our solution.

Family owned and operated. Serving Las Vegas for 22 years.

Attention Apartment Managers

3www.snmaonline.org

SEPTEMBER OCTOBER 2008

INSIGHTThis Issue

News & Updates 7 Coming Together

9 Western Risk Insurance News Flash

10 Train Your Brain!

11 Community Outreach

14 First Advantage SafeRent Releases Second Quarter 2008 Multifamily Applicant Risk Index

18 Spotlight on Platinum Sponsor

22 SNMA 2008 Calendar of Events

23 2008 Year End Event: Black & White With a Splash of Red

Feature Articles 6 Back to School

8 Five Action Items to Improve Leasing Performances Today

12 Fair Housing Focus: Is Su Casa Mi Casa?

16 Save Water Automatically

20 These Aren’t My Shoes!

SNMA 2008 Board of DirectorsPresidentAmanda Hahn ...........702.671.6000Signature Management Company

President ElectBret Holmes ..............702.699.9261Advanced Management Group

Vice PresidentDebra Peterson .........702.255.3700For Rent Media Solutions

DirectorSusan Bauman...........702.368.4217Western Risk Insurance

DirectorBarbara Kirk ...............702.436.2048Camden Property Trust

DirectorBrandi Cooley ...........702.320.8500RW Selby

DirectorRhonda Sikes .............702.438.7678Avion at Sunrise Mtn.

DirectorPatricia Stephens ......702.736.6263H&L Realty

DirectorDoug Sartain .............702.873.5995Certified Fire Protection

Bowling CommitteeJohn Sigman, Board Representative 939-1494The Las Vegas Apartment Guide [email protected]

SNMA - Apartment Insight (Magazine)John Sigman, Board Representative 939-1494The Las Vegas Apartment Guide [email protected] Schreiner, Committee Chair 939-1494The Las Vegas Apartment Guide [email protected]

Community Outreach CommitteeDebra Peterson, Board Representative 255-3700For Rent Media Solutions [email protected] Pendleton, Committee Chair 255-3700For Rent Media Solutions [email protected]

Dinner Meeting CommitteeDoug Sartain, Board Representative 873-5995Certified Fire Protection [email protected] Hinojos, Committee Chair 939-1494Las Vegas Apartment Guide [email protected]

Education CommitteeDebi O’Keefe, Board Representative 436-9293Prime Group [email protected] Diniz, Committee Chair 939-1494The Las Vegas Apartment Guide [email protected]

Golf CommitteeRob Grocutt, Board Representative 895-8887Sherwin Williams [email protected] Sedminik, Committee Chair 839-1738First Advantage Safe Rent [email protected]

Information/Resource CommitteeChris Karsaz, Board Liaison 952-9227Karsaz & Associates [email protected]

Legislative CommitteeBarbara Kirk, Board Representative 436-2048Camden Residential Management [email protected]

Maintenance Mania/Membership PicnicDonna Gill, Board Representative 310-6500Riverstone Residential [email protected]

Market Trends CommitteeSusan Bauman, Board Representative 368-4217Western Risk Insurance [email protected] Lane, Committee Chair

Membership CommitteeChandra Vail, Board Rep. for Vendors 604-2351Apartment Finder [email protected]

Membership/IROC CommitteeRhonda Sikes 438-7678Avion at Sunrise Mountain [email protected]

Public Relations CommitteeBrandi Cooley 914-6868RW Selby [email protected]

Website CommitteeBret Holmes, Board Representative 699-9261AMG Nevada [email protected]

Year End EventAmanda Hahn, Board Representative 671-6000Signature Homes [email protected] Greensfelder, Committee Chair 371-2365Frazee Paint & Wallcovering [email protected]

Year End Event Jewel AwardsPatricia Stephens, Board Representative 736-6263H&L Realty [email protected] Bogle Committee Chair 808-4677Empire Community Painting [email protected]

SNMA 2008 COMMITTEE ROSTER

TreasurerJohn Sigman .............702.939.1494Las Vegas Apartment Guide

SecretaryDebi O’Keefe ............702.436.9323Prime Group

Past PresidentDana Murrah .............702.395.1523Apartment Management Consultants

DirectorChandra Vail ..............702.604.2351Apartment Finder

DirectorRob Groucutt ............702.895.8887Sherwin Williams

DirectorChris Karsaz ...............702.952.9227Karsaz & Associates

DirectorDonna Gill .................702.737.1033Riverstone Residential

AlternateRellie Greensfelder ...702.371.2365Frazee Paint & Wallcovering

4 www.snmaonline.org


MOTTOCommitment, Innovation, Integrity

MISSION STATEMENTOur commitment is to provide, with innovation and integrity, legislative

support, education and community outreach to our membership and industry.

SNMA offers a wide variety of education programs for leasing personnel, maintenance, managers, regional directors, owners and vendor members.

Legislative updates & representation

Frequent networking opportunities

Innovative education programs

Business & career referrals

Advertising & sponsorship opportunities

Bimonthly magazine – “Apartment Insight”

Website: www.snmaonline.org

Forms & Landlord/Tenant Law Books

Legal Information & Updates

Support staff with industry experience....

10 Reasons to be a Member

Southern Nevada Multi-Housing AssociationP.O. Box 97975, Las Vegas, NV 89193T: 702-436-SNMA • F: 702-436-6097

Email: [email protected] • Web Site: snmaonline.org

Apartment Insight is published by the Southern Nevada Multi-Housing Association.

Apartment Insight is the official trade publication of the Southern Nevada Multi-Housing Association, a professional association of multi-housing professionals and industry partners.

The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situa-tion being considered. The publisher disclaims any liability for published articles.

Advertising Policy: Southern Nevada Multi-Housing Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of SNMA, it is the policy of the SNMA, its officers and Board of Directors, not to endorse any products or services.

Magazine Committee:Chris Schreiner

Committee Chair/Editor

Allison WilliamsFront Cover Art/Layout

John SigmanBoard Representative

Photos courtesy of Apartment Guide,For Rent, and Doug Sartain

For Advertising Information, Contact:

800.639.0465

SNMA welcomes our newest members!New Properties:Falcon Landing, The Passage, Pavillions at Providence, and Desert Inn Management Company Ltd.

Platinum Sponsors:For Rent Media SolutionsCertified Fire ProtectionWestern Risk Insurance

The Bentley Group

Sherwin Williams Paint and FloorcoveringCox Communications

CEDCO INC. Landscaping Maintenance

5www.snmaonline.org




I t’s time to go back for us as well. We have to go back to the basics with the enthusiasm we had when we fi rst started at a new property as a leasing

agent or a property manager. There is a great advantage here, having all the years of experience and knowledge of working in the industry, while taking ourselves back to recognize how we got started and what brought us to where we all are now. If every one of us goes back to being a “newbie” on site, we can look at our product with fresh eyes and be eager to learn everything about the community. The eagerness with which

we used to approach every phone call and every tour needs to return. Perhaps if we fi nd more excitement in the whole experi-ence rather than being driven solely by the stress of getting the occupancy up and just being a good, consultative agent, we can reignite that passion we all started with. I think that in the end, this will be the key to reinventing the way the leasing offi ce is operating. Trying to do a good job, as if a new employee, regardless of the position or title, will ultimately make us better leasers, managers, bookkeepers, and so on.

If we each reacquaint ourselves with what we do and every facet thereof, we might be reminded of what got us on the fast track to begin with. Reminding ourselves of what has worked for us and what hasn’t is always a valuable lesson. Let’s look again at why our community is great and why our team is the best team to have managing these homes for the residents. Let’s examine all our attributes, good and bad and remember how to promote the good and overcome objections and fi nd the good in the bad. Knowledge is power and learning never stops. When is the last time we took a class to better ourselves. The SNMA offers a great deal of training and other opportunities exist as well. Complacency can be a killer of success at times, so if we can go “back to school” in our thinking, we might just reinvent ourselves and thus, start fresh and get the ball rolling on site.

By Chris Schreiner, Account Executive, Apartment Guide

In this sluggish economy with the apartment market ever more competitive, competing with rental

homes, condos, townhouses, and the like is difficult, while continuing to compete with other apart-

ment product. The fall is traditionally a time we think of going back to school, and it also happens

to be the time that many communities notice a decrease in their traffic and leasing activity.

7www.snmaonline.org


Getting Lucky With SNMA

Proceeds from the 50/50 drawing were donated to Child Haven in the amount of $139. Christopher Hinojos of Apart-ment Guide won the cash. Frazee also offered two $100 gift certificates for dinner at Tuscany Gardens, which went to Tom Driskill of Fire-N-Ice and to Debra Peterson of For Rent.

Join us at our next networking dinner on October 14th at the Tuscany. Chris Hinojos, 50/50 cash winnerTom Driskill and Debra Peterson pose with SNMA President Amanda Hahn and

event sponsor Rellie Greensfelder of Frazee Paint after winning prizes.

Amanda Hahn with Rellie Greensfelder of Frazee, the sponsor of the event

Lt. Robert Sebby, SNMA President Amanda Hahn & Sgt. John Hillenbrand pose for the paparazzi after being presented with

a certificate for their participation

New Director on the SNMA Board, Donna Gill shows off how to accessorize while remaining secure


June 17th Dinnerat the Tuscany Suites

Sponsored by Frazee Paint & Wallcovering

Sponsored by Frazee Paint & Wallcoverings, o u r A u g u s t

networking dinner was very informative while a t te nde e s l e a r ne d about identity theft while dining on a nice buffet. Before the main topic of the night com-menced, there was a presentation of a check

for $2,647 from the SNMA to the Southern Nevada Af-fi liate for Susan G. Komen for the Cure.

Speaking on the topic of identity theft were Sgt. John Hillenbrand and Lt. Robert Sebby of the

LVMPD Financial Crimes Section, Forg-ery Detail. They covered a broad range

Theresa Jackson of Clark County Collections and Rob Groucutt of Sherwin Williams with the SNMA

check to the Susan G. Komen Foundation

of situations and ideas on how to protect yourself from having your personal information compromised and many instances in which we assume we’re doing the right, safe thing, when it might not be so secure. The evening was so full of great information, that it was one of our longer lasting dinner events.



11: Get OrganizedArrange current prospective resi-dents starting from most likely to lease to those with an uncertain

status. Contact the “most likely to lease” leads through an alternative method from the original follow up format in order to generate a fresh customized message. Be creative! Remember to highlight what the specifi c customer values and what they fi nd important. For example, let’s say you recently worked with a customer who is extremely time-starved and desires mul-tiple conveniences for an easy and simple lifestyle. Being a stellar leasing profes-sional, you’ve already dutifully followed up via the telephone and a customized hand written note card immediately after their visit. Next, consider sending an update via email on available apartment homes that would best fi t their needs, along with a valuable listing of services offered at your

community. You may even want to include website links and information from local area businesses that would provide benefi -cial services. Another way to convert leads into leases is to discuss weekly as a team each member’s top prospective residents. Each associate can share a customer chal-lenge or a client that is diffi cult to advance toward a reservation. The team may have insight or may be able to initiate an effec-tive breakthrough by connecting with the client in an innovative manner.

2: Build a Core Referral NetworkIt is proven that referrals are a leading source to gain qualifi ed

residents. Brainstorm as a team a list of the most likely candidates to refer future residents. The list may include current residents, colleges, previous residents, real estate agents, locators, local businesses and

relocation companies. To increase referrals consider why each referral source should and would refer to your community to assure a strong message from the leasing team. After developing a list, each associate can take ownership to connect with certain groups in the network. Once contacted, devise a plan and strategy to increase and maintain referral fl ow. These relationships take time to develop and energy to sustain the referral leads. Make it a permanent part of your sales process. It is time well spent!

3: Team CoachingShadow each team member and offer coaching tips on sales tech-niques. Each week, zero in on a

certain skill such as excelling in listening, asking better qualifying questions or closing in a strong and confi dent manner. Review as a group the progress that was made by each associate and what was learned. This exer-

to Improve Leasing Performances TodayBy Amy Kosnikowski, Quintessential Marketing & Training

Action Items

9www.snmaonline.org


Western Risk Insurance is proud to an-nounce Fran-

cie Stocking, CISR, CRIS, CPIW, CIC- Vice President; Commercial Property is the recipient of the Las Vegas In-surance Professionals, NAIW Member of the Year Award for 2008. This award is given each year to recognize one mem-ber for their dedication and outstanding achievement in the

Amy Kosnikowski, Principal of Quintessential Marketing and Train-ing, is a national speaker, educator and marketing solutions expert focused on improving the ROI in multifamily real estate assets. Con-tact Amy at 704.496.4107 or [email protected].

cise will allow each associate to improve and learn from other members on the team.

4: Differential Factor Have a team session to deter-mine the qualities that set your community apart from the rest

of the competition. Get creative thinking of who is your customer and what are they looking for? What are common interests and concerns? Why do residents choose your community? What is your niche or what is your community known for in the market? You may be surprised at the results! Keep these newly found unique selling points as the center of all marketing efforts in print and online advertising, on telephone calls and customer presentations. Devise an ac-tion plan to take your community’s unique position in the market to the next level.

5: Master the TelephoneHave you mastered the “critical steps” of a phone call? Begin with a warm and sincere greeting,

gain the caller’s name and ask numerous

questions to not only qualify and establish needs, but to get to know your caller. The key to asking great questions is to be a good

listener. Listening allows you to determine the best home for the potential resident. Once all the needs are uncovered and the correct home is verified, start creating excitement and urgency for that specifi c apartment home.

Did you know that a quality call typically lasts 10 minutes and typically results in a setting an appointment for a tour? To ensure that your appointment will be successful,

confi rm with the customer the date and time of their appointment 24 hours in advance through the client’s preferred method of

contact. You will know you have mastered your telephone skills when every client ar-rives on time and leases!

The key to asking great questions is

to be a good listener. Listening allows

you to determine the best home for

the potential resident.

Insurance Industry and Las Vegas Insurance Professionals, NAIW Chapter. Francie Stocking was honored by her peers at the Annual Membership Breakfast on May 21, 2008.

Among many committee seats, Francie has also served as Secretary, Treasurer and President for Las Vegas Insur-ance Professional, NAIW. The dedication and endless hours working on committees is proof of Francie’s love of the Insurance Industry.

Please join us in congratulating Francie Stocking as the 2008 Las Vegas Insurance Professional, NAIW Member of the Year.

NewsFlash!



Train Your Brain!

2008 Education CalendarDate Event Speaker

September 12

Advanced Fair Housing

An advanced course that is crafted for assistant managers, managers and regionals that will provide very important tools for handling this important topic. We will be working in teams so get ready to learn and have fun.

Chris Karsaz

October 10

Heating Gas & ElectricThis course covers electrical and gas heating systems, checking and troubleshooting high and low voltages on both gas and electrical furnaces, repairing and replacing components, testing all safety devices and checking for gas leaks and carbon monoxide.

HD Supply

October10

Survival SpanishEffectively communicate and deliver superb customer service to your Hispanic residents and customers. Evelen Corro

October24

Employment PracticeHiring, firing and legal. What you should know. Chris Karsaz

The SNMA Education Committee

continues to bring you great courses,

covering a wide range of topics. We

have been actively working on pro-

viding our industry with the needed educa-

tion for personal and professional growth.

Here, for your convenience, is the remaining

course schedule. Please keep an eye out

because some of the dates may change due to instructor scheduling.

Registration information will be coming to you each month via fax, email or at the din-ner meetings. If you feel as though SNMA may not have your accurate information please email [email protected].

If you are interested in taking any of these

courses or being on the Education Commit-

tee, please contact Xenia Diniz at xdiniz@

apartmentguide.com or Deborah O’Keefe at

[email protected].

We look forward to seeing each one of you

in class!!

Sponsorship opportunitiesfor food & beverage and title sponsorships available to all!

“nip/tuck”The SNMA website has a new look!

Come check it out at

www.snmaonline.org

11www.snmaonline.org


COMMUNITY OUTREACH

A s many of you are aware, the local food banks are strug-gling as they face an increased number of guests and a decreased number of food items being donated. Knowing how amazingly generous the SNMA

Membership is, and to help fi ll this need, SNMA will host a Food Drive from August 15 to October 15. And since we also know what a highly competitive group this is, the Community Outreach Committee thought a competi-tion would make collecting food items more fun!

There will be three competing categories; Properties, Management Companies and Vendors. Properties will be broken down in to groups based on the number of units (<100, 100-199, 200-299, 300-399 & 400 units and more) and Management Companies will compete

based on number of properties (Independent Owners, 5-15 proper-ties, 16-25 properties and 26 and more properties). Vendors will

compete against each other. Team prizes will be awarded to the winner in each Category/Group that collects the greatest number of food items.

The Community Outreach will supply promotional materials to distribute to residents and employees to each Property, Management Company and Vendor that registers to participate. Collection containers will also be supplied. Or… do your own thing and create your own materials! Vendor volunteers will pick up all of the food items on the fi nal day of the competition.

Winners will be announced at the October Dinner Meet-ing so, don’t miss it!

Community Outreach CommitteePlans Food Drive



FAIR HOUSING FOCUS

Is Su CasaMi Casa?

Reaching Out to the Hispanic Resident in Nevada

S o, now you are free to turn the pages of this magazine (if, of course, you have actually found this article in a magazine), or you are free to go get

a cup of coffee or smoke a cigarette.

But if the reasons for your not reaching out to the Hispanic renter are based on genuine business and legal concerns, then do continue reading. Perhaps you will fi nd information that could be both helpful and encouraging for you.

Who is the Hispanic renter? The Hispanic renter is coming from the largest minority group in our country; according to the United States Census Bureau in just two years Hispanics will represent more than 15% of our population. And half of their households are renting; that will soon mean nearly 20 million Hispanics searching for an apartment.

Do Hispanics have enough money to pay rent? Of course; many of them do. The Hispanic Fact Pack reports that Hispanics are expected to fuel over $1 tril-lion in annual domestic purchasing power this year. And the number of Hispanics in managerial and professional fields con-tinues to grow signifi cantly, according to HispanTelligence®; in fact, management and professional occupations are the fastest growing job categories for Hispanics. And these folks make great residents.

What about language barriers? It is quite likely that those Hispanic residents who will meet your income qualifi cations have English language skills. Nonetheless, most folks (that’s all of us), are more com-fortable with that with which we are most familiar. For U.S. Hispanics, even those with English fl uency will often fi nd advertis-ing in Spanish to be more persuasive than advertising in English, and that includes not only print advertising, but on-line advertis-ing as well.

But I can’t advertise in Spanish! You can’t? Why not?

Because of Fair Housing. Gotcha here. HUD came to our apartment industry several years ago and asked us to create an affi rmative outreach to Hispanics. You can fi nd the relevant Memo of Understanding at the HUD.gov website (if you are so inclined),

Are you a Nevada landlord that is reaching out and renting to the Hispanic renter? If

not, why not? Is it because, quite frankly, you do not like “them” and you hope that

“they” never come to your community so that you don’t have to deal with “them” at all?

If that is the case, then you can stop reading this article now, since nothing in the article

will convince you of the value to your business that the Hispanic resident can bring.



This Fair Housing Focus article was written by Nadeen Green, Senior Counsel with Apartamentos Para Rentar® - For Rent Media Solutions™. The information contained in this article is not to be considered legal advice, and the author and FRMS strongly recommend that you consult with your own counsel as to any fair housing questions or problems you may have.

but suffi ce it to say that Spanish-language outreach is within both the spirit and intent of the MOU. It is not a fair housing sin to ad-vertise in print or on-line in Spanish.

The California Civil Code does establish some rules about dealing with folks who do not have English as their primary language.

Those rules are awful, aren’t they? That’s why I hesitate to reach out to the Hispanic resident. Nah, they are not that bad at all. And certainly not when you look at the benefi ts of increasing your rental base of viable and valuable residents.

So, what are these rules? Here goes:

If you are negotiating the lease (orally or in writing) primarily in Spanish (or in Chinese, Tagalog, Vietnamese or Korean for that matter), you must give the prospect/applicant a translation of your English language lease in Spanish (or in Chinese, Tagalog, Vietnamese or Korean).

Every term and condition of your English language lease must be included in the translated lease.

You must give written notice (in the appropriate language) to the prospect/applicant at the time of lease execution so that they know that they had the right to have a translated copy of the lease before signing.

If there is later paperwork that makes substantial changes to

the terms and conditions of the lease, then that needs to be translated too.

So there you have it; just four, not-really-all-that-difficult-to-manage, rules. And if the prospect/applicant has his or her own interpreter (that is not a minor child), then you are actually exempt from all of the above!

There are innovative products in the industry that will allow you to reach out to those who are Spanish-speaking, so that you can increase the number of qualifi ed prospects and applicants at your community, providing the potential for long-term quality residents. That is a win-win situation all around.

You’ve almost convinced me…

Well, maybe I need a little help to get you past “almost.” In the words of Noreen Olsen, President of Pulse Media Group…

“The Hispanic market is the ‘Baby Boomer’ of today. So those who focus on this market sooner rather than later are going to reap the benefi ts.”



First Advantage SafeRent ReleasesSecond Quarter 2008

Multifamily Applicant Risk IndexBy Jay Harris, Vice President of Business Services, First Advantage SafeRent

The Multifamily Applicant Risk Index (MAR Index) is based on traffi c quality scores from First Advantage SafeR-ent’s statistical screening model and is updated quarterly to provide property owners and managers with a benchmark

with which to compare their portfolio’s performance. With this unique applicant risk index, property managers and owners are able to compare their applicant quality trends with that of the average MAR Index trends. This comparison indicates whether their port-folio is performing above, below or at market levels with respect to attracting and securing high quality, paying residents.

The second quarter national MAR Index, including studios, one-, two-, three- and four-bedroom units (BR), was 105. This is a 5 percent increase from the fi rst quarter 2008, which confi rms a trend of see-ing higher MAR Index values during the traditionally high applicant traffi c volume periods of the second and third quarters. Compared to the second quarter 2007, the MAR Index is the same value of 105. When comparing applicants for one- versus two-bedroom units, the

MAR Index is slightly lower for one-bedroom units at 105 compared to 106 for two-bedroom units in the second quarter (see Graph 1).

Regionally, the Northeast continues to have the highest MAR Index with a value of 116 while the Midwest and South have the lowest MAR Index with a value of 102 this quarter (see Table 1).

Here is how Nevada performed:Las Vegas, NV–AZ 2Q08 MAR Index = 99

SafeRent’s Statistical Screening Model was developed from his-torical resident lease performance data to specifi cally evaluate the potential risk of a resident’s future lease performance. The model generates scores for each applicant indicating the relative risk of the applicant not fulfi lling lease obligations. A lower score indicates a more risky applicant.

Graph 1: United States Multifamily Applicant Risk Index Data

Region 2Q 08 1Q 08Midwest 102 97

Northeast 116 110South 102 97West 109 105U.S. 105 100

Change from 1Q 08 to 2Q 08 2Q07 Change from 2Q

07 to 2Q 085 103 -16 116 05 102 04 111 -25 105 0

Table 1: Regional Multifamily Applicant Risk Index Data



SaveWater

Automaticallywith a Watering Group Assistant

W ith this device, residents and businesses no longer need to worry about resetting their irrigation clocks to meet

the seasonal day-of-week and time-of-day watering restrictions set by the SNWA. Instead, they simply program their water-ing group into the device, which will then automatically adjust watering clocks to run during the times allowed for their respective group. The device does this by automatically interrupting signals sent out by watering clocks to connected valves during prohib-ited watering times.

In order to test this technology, the SNWA is seeking residential properties and busi-nesses to participate in a research study to gauge the device’s ease of installation and use and its resulting water conservation. To qualify, landscapes must be at least 25 percent grass; study participants will re-ceive the Watering Group Assistant free of charge. Approximately 600 devices will be distributed throughout the valley.

Six different prototypes are under consid-eration in this study design. Participants could benefi t from saving money on their

As part of its continuing efforts to find new, innovative practices and technologies to conserve

water, the Southern Nevada Water Authority (SNWA) recently collaborated with multiple

irrigation and landscape companies to develop the Watering Group Assistant device.

watering bills and avoiding violations for watering on the wrong day. Properly irrigat-ing grass, according to the SNWA’s seasonal schedule, saves water while maintaining good lawn health and appearance.

Residents interested in participating in the research project should visit snwa.com or call the Conservation Division at 862-3760 and select option 2.

The SNWA is a regional agency that man-ages water conservation, water quality and water resources. Member agencies include Big Bend Water District (Laughlin), the cities of Las Vegas, North Las Vegas, Hen-derson and Boulder City, the Clark County Water Reclamation District and the Las Vegas Valley Water District.



T-K EnterprisesOutdoor Furnishings

Contact Kathy today!Ph: (702) 253-6622 Fax: (931) 707-5283

E-Mail: [email protected]/tkenterprisesusa/

Playground Equipment Planters Pool Furniture Treegrates Benches Grills Trash Receptacles Picnic Tables & Much MORE!

C ertifi ed Fire Protection has been a leading force in the fi re/life safety industry in Las Vegas and the sur-rounding areas for over 31 years. With an emphasis on serving the multi-family housing market, we are

proud to be of service to some of the leading management com-panies in the valley. Our expertise enables us to ensure that a property is completely protected with regard to fi re and life safety related issues, whether they be extinguishers, sprinklers, alarms or hydrants.

We at Certifi ed Fire Protection place service as our number-one priority and back it up with a 100% refundable guarantee. We strongly believe that a company is only as good as the service it provides. Any company can sell you a product, but we feel that

going the extra mile to ensure proper education, training and guidance is what sets our business apart.

We provide 24-hour service to our customers, which allows them a direct response in the event of a fi re emergency. In addition, we take great pride in the excellent relationships we have established with local and state fi re jurisdictions. Certifi ed Fire Protection stands at the forefront of the fi re safety industry and looks forward to continuing our support of the multi-family housing market in the future.

Certified Fire Protection3400 West Desert Inn Road Ste. 20 (702) 873.5995Las Vegas, NV 89102 www.certifiedfirepro.com

Certified Fire Protection



The 2008 SNMA Bowling Tournament was held on July 11th at the Suncoast Lanes. Bowlers were treated to pizza, boxed lunches, drinks and ice cream

treats before lacing up a borrowed pair of shoes and hitting the boards to prove their skill. From teams of new bowlers to teams who brought their own cheerleaders, it was a great time for all.

In addition to their regular two games of bowling, participants also got to try at Elimination Bowling, in which a strike kept you competing against all the other bowlers and Strike It Rich, where if your ticket was called, you could win cash if you bowled a strike. Strike It Rich had two winners, with Tina Robinson from the SURE Deposit team winning $105 and Robin Bussey from the Certifi ed Fire Protection team winning $214. Elimination Bowling was won by Joe Barlow of Roto-Rooter. Strike It Rich was sponsored by AMG and Elimination Bowling was spon-sored by Sherwin Williams.

A special thank you to the event sponsors:

Apartment Guide – LunchApartment Finder – Lunch

For Rent – Trophy Elimination Bowling – Sherwin Williams

Strike It Rich – AMG

And to all who purchased teams:

AMCApartment Guide

Criterion Brock InteriorsCertified Fire ProtectionClark County Collections

D&K LandscapeEmpire Painting

For Rent Media SolutionsRoto-Rooter

SURE DepositThe Prime Group

Stout Management

Congratulations to the winners of the day!

Trophies were awarded to:

1st Place Team with a total game of 859, Chris Hendrickson, Doris Solomon, Louise Del Masetro and Jim Hendrickson

2nd Place Team with a total game of 850, Certified Fire Protection with Dolores Kelly, John Kelly and Hal Lieberman

3rd Place Team with a total game 621, For Rent Media Solutions with Mike Mikula, Jessica Mikula, Carlos

Maronchel and Mylah Bermudes

Last Place Team with a total game of 260, Prime Group/For Rent Media Solutions with Mila Sanchez, Wendy

Pinzon and Kristine Barber

Jim Hendrickson on lane 4 won Men’s High Game with an impressive 257

Bobbie Davis of Camden playing with Criterion Brock won Women’s High Game with a formidable 193

Dan Ciraulo of Stout playing with Apartment Guide won Men’s Low Game with a 63

Xenia Diniz of Apartment Guide won Women’s Low Game with a score of 50

These Aren’t My Shoes!



Strike It Rich winners with sponsor Brett Holmes of AMG

Elimination Bowling winner with sponsor Rob Groucutt of Sherwin Williams

Women’s High game winner Bobbie Davis with Toya Weaver of Alternative Management



When You ThinkCommercial Property,

Think...

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COMPETITIVE PRICING AND SAME-DAY QUOTES AVAILABLETo review your current policy coverage call us today 866-604-3800

or email: [email protected]

Now Serving the Southwest: Nevada • Arizona • California • Utah

3140 S. Rainbow Blvd., Suite 400 • Las Vegas, NV 89146(702) 368-4217 • (702) 368-4129 fax • www.westernrisk.com

September12 Advanced Fair Housing – Chris Karsaz

14 Legal Education – Chris Karsaz

TBA Maintenance Mania Membership Picnic

October10 Survival Spanish

14 Dinner

23 Heating: Gas & Electric – HD Supply

24 Employment Practice – Chris Karsaz

November8 2nd Annual Jewel Awards Ceremony & Dinner – Black & White with a Splash of Red

SNMA 2008 Calendar of Events

SNMA Year End EventSilent Auction Proceeds Benefit:

Santa Cops

Saturday, November 8th, 20086:00–11 :00 PM

Rio All Suite Hotel & Casino3700 W. Flamingo Road, Las Vegas

Join your friends and colleagues for an evening of networking and fantastic food.Bid the Silent Auction for this year’s fantastic items, gifts, and much, much more!!!

2nd Annual Jewel AwardsWINNERS will be Announced

Award CategoriesCommunity Manager of the Year

Assistant Manager of the Year

Leasing Consultant of the Year

Maintenance Supervisor of the Year

Maintenance Tech/Groundkeeper/Housekeeper of the Year

Independent Rental Owner of the Year

SNMA Volunteer of the Year (2)

Humanitarian Award

Vendor Appreciation Award

Community Awards (6)

Jewel Apt. Community of the Year

New Development

Senior Property Award

Best Overall Renovation

Outstanding On-Site Team of the Year

Platinum SponsorsFor Rent Magazine

Certified Fire Protection Inc.

Western Risk Insurance

The Bentley Group Real Estate Advisors

Sherwin Williams Floor Covering and Paint

Cox Communication

Cedco Inc. Landscaping Maintenance

Southern Nevada Multi-housing AssociationP.O. Box 97975

Las Vegas, NV 89193(702) 436-SNMA

[email protected]



PRODUCTS &SERVICES GUIDE

ADVERTISINGApartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV [email protected]: (702) 604-2351 F: (702) 798-8311

Apartment Guide, The 6725 Via Austi Parkway #260 Las Vegas, NV [email protected] P: (702) 939-1494 F: (702) 939-1551

Apartments.com175 E. Jackson Ave., Ste 800, Chicago, IL [email protected]: (702) 349-1106 F: (702) 586-6832

For Rent Media Solutions 5740 S. Arville St., Ste 209Las Vegas, NV [email protected]: (702) 255-3700 F: (702) 255-4901

Move, The New Rent Net 30700 Russell Ranch Rd., Westlake Village, CA 91362P: (805) 557-2300 F: (480) 556-4623

The Masters Media Group10624 S. Eastern Avenue #A446Henderson, NV 89052 [email protected]: (702) 269-9290 F: (702) 269-9205

APARTMENT LOCATING SERVICESRent Grow Inc. (Internet)307 Waverley Oaks Rd. Ste. 301Waltham, MA [email protected]: (720) 379-4763 F: (720) 746-2885

APPLIANCES (SALES/RENTAL/PARTS/REPAIR)Coinmatch Laundry Service 501 North 37th Dr., Suite 102Phoenix, CA [email protected]: (602) 722-6959 F: (602) 340-8907

Excalibur Laundries Inc. 201 E. Sandpointe Suite 200South Coast Metro, CA 92707P: (714) 437-9000 F: (714) 210-3777

Universal Service & Supply3605 W. TwainLas Vegas, NV [email protected] P: (702) 876-0333 F: (702) 876-5994

Web Service Company, Inc. 333 W. St. Louis AvenueLas Vegas, NV [email protected] P: (702) 384-4855 F: (702) 384-6054

ASPHALT (PAVING/REPAIR)Lamb Asphalt Maintenance, Inc.2516 Losee RoadNorth Las Vegas, NV 89030 [email protected]: (702) 647-1600 F: (702) 647-5969

Stripe-A-Lot 5128 Longridge AvenueLas Vegas, NV 89146 [email protected] P: (702) 870-3585 F: (702) 870-8784

Sunland AsphaltP.O. Box 50409Henderson, NV [email protected]: (702) 563-6872 F: (702) 563-6875

ATTORNEYS/LEGAL SERVICESKarsaz & Associates375 Warm Springs Ave., Ste 104Las Vegas, NV [email protected]: (702) 952-9227 F: (702) 933-5077

Law Office of Garry L. Hayes199 N. Arroyo Grande Blvd, #200 Henderson, NV 89074 [email protected] P: (702) 434-3444 F: (702) 434-3739

AWARDS/TROPHIESBoulevard Trophy & Engraving, Inc. 5007 S. Tamarus St.Las Vegas, NV [email protected] P: (702) 736-3130 F: (702) 736-3526

BLINDS/WINDOWS/DOORS/GLASSAmerican Drapery & BlindP.O. Box 896 Renton, WA [email protected]: (888) 232-4832 F: (800) 669-7193

Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103P: (702) 432-3244 F: (702) 432-3341

BROKERS (REAL ESTATE)Marcus & Millichap3993 Howard Hughes Pkwy, Ste 300 Las Vegas, NV [email protected] P: (702) 215-7100 F: (702) 215-7110

ENERGY EFFICIENCYEnergySeal Inc.10040 W. Cheyenne #170-41 Las Vegas, NV 89129 P: (586) 615-1552 F: (707) 864-3132

EXERCISE EQUIPMENTAdvanced Exercise Equipment861 South Park Dr. #200Littleton, CO [email protected]: (702) 540-2215 F: (303) 996-0063

Advantage Fitness Products 10225 King Henry Ave., Unit 203Las Vegas, NV [email protected] P: (702) 254-8071 F: (702) 552-6393

FINANCIAL SERVICESLehigh Financial Services10091 Park Run Dr. Ste. 130 Las Vegas, NV [email protected] P: (702) 349-6781 F: (702) 223-3977

FIRE AND SAFETYCertified Fire Protection3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 [email protected]: (702) 873-5995 F: (702) 251-1972

Diversified Protection Systems Inc.6672 Boulder Hwy., Ste.1 Las Vegas, NV [email protected]: (702) 307-3473 F: (702) 307-3472

FLOORING - COVERING/CARPETCriterion Brock, Inc. 1660 Helm Dr. Ste 1000Las Vegas, NV [email protected] P: (702) 458-6550 F: (702) 458-6584

Sherwin Williams Floor Covering7470 S. Dean Martin Drive, #105Las Vegas, NV 89139 [email protected] P: (702) 895-8887 F: (702) 895-8892

FURNITURE (RENTAL/SALES)CORT Furniture Rental 6625 Arroyo Springs St. Ste. 130Las Vegas, NV [email protected] P: (702) 822-7368 F: (702) 822-7324

Custom Furniture Rental 273 Martin Luther King Blvd.Las Vegas, NV 89106-4310 [email protected] P: (702) 384-6996 F: (702) 384-8904

HVACFire-N-Ice Heating & Air Conditioning2912 S. Highland Dr., Ste ELas Vegas, NV 89109P: (702) 395-0071 F: (702) 395-0253

INSURANCECIBA Insurance Services655 N. Central Ave., Ste. 2100 Glendale, CA [email protected]: (818) 638-8525 F: (818) 638-8551

Sperry Van Ness2800 W. Sahara Ave., Ste 1G, Las Vegas, NV 89102P: (702) 765-6005

The Bentley Group Real Estate Advisors11920 Southern Highlands Pkwy., #100Las Vegas, NV [email protected] P: (702) 855-0440 F: (702) 855-0660

The Sauter Companies10161 Park Run Dr., Ste. 140Las Vegas, NV [email protected]: (702)383-3383 F: (702)252-0139

CARPET CLEANING/RESTORATION/DYEINGSolar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #CLas Vegas, NV 89118P: (702) 798-7100 F: (702) 798-1982

Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV [email protected] P: (702) 220-9003 F: (702) 220-4818

CLEANING SERVICES (MOLD/DISASTER)Odor Masters 4616 W. Sahara Avenue #178Las Vegas, NV [email protected]: (702) 253-5030 F: (702) 242-9238

COLLECTIONSClark County Collection Service 6124 W. Sahara AvenueLas Vegas, NV [email protected]: (702) 889-9229 F: (702) 889-9228

Quantum Collections3224 Civic Center Dr.N. Las Vegas, NV 89030 [email protected]: (702) 633-8080 F: (702) 619-0667

Sentry Recovery & Collections, Inc. 3080 S. Durango, Ste. 203 Las Vegas, NV 89117 P: (702) 944-4111 F: (702) 933-4048

COUNTY/CITY OFFICESConstable’s Office Las Vegas Township309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 [email protected] P: (702) 455-4099 F: (702) 385-2436

DEVELOPERS (REAL ESTATE)& GENERAL CONTRACTORSKDG, LLC The Kelly Design Group6285 McLeod Drive No. 2 Las Vegas, NV 89120 P: (702) 597-1166 F: (702) 597-1133

Renaissance Development Corporation 6787 W. Tropicana Ave., Ste 120-A Las Vegas, NV [email protected]: (702) 388-8888 F: (702) 388-8884



Kaercher & Associates Insurance Brokerage 2500 N. Buffalo Dr., Ste. 230Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860

Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111P: (801) 994-0237 F: (801) 521-4452

Western Risk Insurance3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV [email protected] P: (702) 368-4217 F: (702) 368-4219

LANDSCAPINGCEDCO Landscape Inc.7210 Placid Street Las Vegas, NV [email protected]: (702) 361-6550 F: (702) 361-8281

Superior Arbor Solutions4330 W. Desert Inn Rd., Ste. OLas Vegas, NV [email protected]: (702) 544-6474 F: (702) 876-1807

MAINTENANCE SUPPLIESHD Supply320 Lava Beds WayLas Vegas , NV [email protected], [email protected] P: (702) 917-5746 F: (702) 622-7222

Johnstone Supply2314 S. Western Ave. Las Vegas , NV 89102P: (702) 387-6940 F: (702) 387-7866

Wilmar4119 Bola DriveNorth Las Vegas, NV [email protected] P: (702) 296-0664 F: (702) 643-5948

MORTGAGE LENDINGCommunity Association Banc3080 S. Durango Dr., Ste. 105 Las Vegas, NV [email protected] P: (702) 889-4656 F: (702) 636-8303

Southwest USA Bank4043 S. Eastern Ave.Las Vegas, NV [email protected]: (702) 853-4700 F: (702) 853-5799

OFFICE SUPPLIESAdvance Office & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 [email protected] P: (702) 735-0213 F: (702) 735-0147

PAINT (SALES/SERVICE)Dunn-Edwards Paints4300 E. Tropicana Ave Las Vegas, NV 89121 [email protected]: (702) 845-7539

Empire Community Painting 2756 N. Green Valley Pkwy., Ste. [email protected] P: (888) 278-8200 F: (702) 939-9940

F & A Painting, Inc.4335 W. Post Rd.Las Vegas, NV [email protected]: (702) 914-2676 F: (702) 914-5713

Frazee Paints 5280 S Valley View Blvd.Las Vegas, NV [email protected] P: (702) 895-9800 F: (702) 597-5200

Liberty West Painting 2550 E. Desert Inn, Box 496 Las Vegas, NV 89121P: (702) 366-0509 F: (702) 949-1936

PPG Pittsburg Paints 5475 S Valley View Las Vegas, NV [email protected] P: (702) 736-2929 F: (702) 736-3151

Sherwin Williams Paint7470 S. Dean Martin Drive. #105Las Vegas, NV 89139 [email protected] P: (702) 895-8887 F: (702) 895-8892

PERSONNEL STAFFINGAzuma Leasing 2905 San Gabriel #218Miami, FL [email protected] P: (800) 707-1188

PLASTERING & DRYWALLBND Plastering Inc. 70 Corporate Park DriveHenderson, NV 89074P: (702) 644-8980 F: (702) 644-2932

PLUMBING (SUPPLY & SERVICE)Roto Rooter Services Co. Inc 3441 Precision Drive Las Vegas, NV 89032 [email protected] P: (702) 646-5273 F: (702) 646-8053

POOL FURNITURESundrella Casual Furniture2740 W. Deer Valley Rd.Phoenix, AZ 85027P: (702) 369-0878

Total Patio Accessories3275 S. Jones Blvd., Ste 106 Las Vegas, NV [email protected] P: (702) 309-4198

RESTORATIONWest Craft, Inc.8370 W. Cheyenne Ave., Ste 109Box 237, Las Vegas, NV 89129P: (702) 382-6167

ROOFINGPRS-Professional Roofing Services6351 S. Hinson, Ste. O&P Las Vegas, NV [email protected]: (702) 796-7663 F: (702) 765-7663

SECURITY DEPOSIT ALTERNATIVESSure Deposit293 Eisenhower Pkwy., Ste 320Livingston, NJ 07039-1783 [email protected] [email protected]@suredeposit.com [email protected]: (973) 992-8440 F: (973) 992-8770

TELECOMMUNICATIONSCox Communications121 S. Martin Luther King Blvd.Las Vegas, NV [email protected]: (702) 384-8084 F: (702) 545-2375

TENANT SCREENINGFirst Advantage SafeRent, Inc.7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 [email protected]: (702) 839-1736 F: (702) 839-1738

TOWINGAA Action Towing3035 Westwood Dr.Las Vegas, NV [email protected]: (702) 737-9100 F: (702) 737-8567

Quality Towing 2201 N. Commerce StreetNorth Las Vegas, NV [email protected]: (702) 649-5711 F: (702) 633-4447

WEB DESIGNABBA Web Design8101 Mountain Forest Ct.Las Vegas, NV [email protected]: (702) 648-0767 F: (702) 648-1032

Southern NV Multi-Housing Association - Forms & Publications

ITEM PKG. OF MBR PRICE NON-MBR

5-Day Pay or Quit***5-Day Notice Breach of Contract***5-Day Unlawful Detainer***3-Day Nuisance***30-Day No Cause Termination***30-Day Notice to Change Terms***Abandonment***Security Deposit DispositionCommunity Inspection***Notice to Vacate***Roommate Relinquishment***Application to RentLease*** (Members Only)Lease Renewal***(Members Only)Move-In Inventory & Condition***2007 Salary SurveyLandlord/Tenant Law Handbook (Members Only)Affidavit of ComplaintInstructions to the ConstableOrder of Summary Eviction

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10.5010.5010.5010.5010.5010.50DownloadDownload10.5010.25Download14.7519.9510.2514.7549.95129.00DownloadDownloadDownload

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