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TRANSCRIPT
UP® TRAINING ACADEMY™
2018 COURSE CATALOG
2
TABLE OF CONTENTS
INTRODUCTION .................................................................................................................................................................... 3
ACI® PAYMENT TESTING™ (ASSET™) TRAINING ..................................................................................................... 5
BASE24-eps® TRAINING .................................................................................................................................................... 6
ACI CARD AND MERCHANT MANAGEMENT™ SOLUTIONS TRAINING ......................................................... 10
ACI MONEY TRANSFER SYSTEM™ TRAINING .......................................................................................................... 14
ACI PAY.ON® PAYMENTS GATEWAY™ TRAINING ................................................................................................... 16
POSTILION® TRAINING....................................................................................................................................................... 17
ACI PROACTIVE RISK MANAGER™ TRAINING ......................................................................................................... 22
ACI ReDi™ TRAINING ........................................................................................................................................................... 23
ACI ReD SHIELD® TRAINING ............................................................................................................................................ 24
ACI UNIVERSAL ONLINE BANKER™ TRAINING ....................................................................................................... 26
UP® FRAMEWORK™ TRAINING ....................................................................................................................................... 27
UP IMMEDIATE PAYMENTS™ TRAINING ...................................................................................................................... 33
3
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
INTRODUCTIONACI Worldwide, the Universal Payments® (UP) Company, powers electronic payments for more than
5,100 organizations around the world. ACI’s UP Training Academy™ empowers ACI’s customers to
fully leverage ACI’s solutions to execute $14 trillion each day in payments and securities.
The UP Training Academy offers flexible, powerful training in multiple formats: self-paced eLearning,
instructor-led courses and hands-on virtual training. Through a wide range of educational content
and multiple learning formats, we’re ready to universally empower your team to succeed.
ACI is committed to providing the highest standard of product and solution education via our
UP Training Academy.
Recognizing that every customer is different, ACI
offers a blended approach to learning that includes
instructor-led training and self-paced eLearning. The
instructor-led training courses can be conducted
at one of several ACI facility training centers or as a
dedicated event at your location. Select courses can
be facilitated remotely and include virtual, hands-on
training labs.
ACI eLearning courses are available through ACI’s
Learning Management System and enables any
user with internet access to search, register and
access eLearning courses 24x7x365. Managers
and administrators can create learning paths, view
employee training records and generate valuable
usage reports.
This catalog provides a description of the most
common instructor-led and eLearning training
courses. ACI courses are designed by our experts
to include just the right mix of both theory and
practical sessions, allowing students to work
through real business scenarios and put their
newly learned skills to use. This hands-on approach
ensures that knowledge is retained and students are
more productive upon their return to the workplace.
Most ACI instructor-led training courses can be
delivered at customer premises or at one of the ACI
offices. When planning for education, we’ll work
with you to explore your organization’s training
needs, and propose appropriate courses and
timetables to ensure that those needs are met.
ACI’s experience has shown that a well-trained team
member is more productive, experiences fewer
support calls and enjoys higher overall satisfaction
with ACI technology. As a result, investing in well-
trained employees will enable your business to
provide a much greater level of service to your
customers, whether they are internal or external.
OUR UNIVERSAL PAYMENTS TRAINING EXPERTS BRING REAL-WORLD PERSPECTIVE TO YOUR TRAINING EVENT
With decades of industry experience, ACI trainers
are able to not only deliver specific course materials,
but also call upon real-world scenarios to provide
examples of how solutions have been successfully
leveraged around the world.
CUSTOMIZED AGENDAS ARE TAILORED TO YOUR UNIQUE NEEDS
ACI’s instructor-led courses have a well-rounded
agenda to meet the needs of the learner, and many
of these same standard courses can also be tailored
to meet your unique business needs. If you need a
tailored training experience, our team of training
experts can consult with you to craft a unique
experience, and our eLearning design experts can
also create customized and specially-designed
eLearning for both your team and your customers.
Customized learning content ensures your
customers and employees learn in an environment
similar to what they will use every day.
Whether it’s standard training or a tailored delivery,
we take a structured and customer-specific
approach to the delivery of the education so that
your team is able to maximize your investment in
the training.
4
COURSE MATERIALS
Product-specific materials will be supplied which
may include documentation, training manuals,
lab exercises and PowerPoint slides. For courses
delivered at your location, materials are typically
delivered electronically, and we encourage you
to make printed copies available to your students
attending the class.
COURSE FEES
All appropriate costs will be defined in the contract
and will be based on the education being delivered
and the course duration. Travel and living expenses
are billed separately and are not included in the
course fees for instructor-led training sessions
conducted at remote locations (not at ACI).
Customized courses may carry an additional fee if
custom course development and/or unique material
preparation is requested and needed.
SCHEDULING
eLearning courses are available online 24/7/365
to all students with internet access. Scheduling
the delivery of instructor-led training courses is
discussed during the consultancy call and can be
finalized either in the contracting phase or as a
part of your overall project planning. ACI will work
directly with you to ensure the training is timed to
the greatest advantage of your learners.
CANCELLATIONS AND NO-SHOWS
Customers should notify ACI as soon as possible if
training is to be cancelled/rescheduled. Customers
will be responsible for any additional fees associated
with cancellation or change of travel plans. In
addition, any cancellation or reschedule request
received within seven business days of scheduled
training dates may result in a charge of up to a half
day of training.
Some ACI classroom events become wait-listed.
As a result, no-show student attendees who fail to
cancel their enrollment outside of seven business
days’ notice may be charged up to one half of the
course fee.
“LET ME EXPRESS EFTCORPS’
PROFOUND GRATITUDE TO YOUR
TEAM, ESPECIALLY RINSKE AND
LEN. WE HAD A VERY SUCCESSFUL
TRAINING SESSION AND I CAN SAY
THE ENTIRE THREE WEEKS WAS VERY
PRODUCTIVE. THE MOST IMPRESSIVE
THING IS THAT WE HAVE A GROUP OF
SATISFIED PARTICIPANTS WHO HAVE
BEGUN ADVOCATING FOR A SECOND
ROUND FOR THEIR COLLEAGUES
WHO COULD NOT MAKE IT DUE TO
OVER SUBSCRIPTION. I WISH TO
SAY THAT WE AT EFTCORP LOOK
FORWARD TO RUNNING MORE OF
SUCH PROGRAMS NOT JUST FOR
OUR CUSTOMERS, BUT FOR THE
ENTIRE POSTILION USER BANKS IN
GHANA AND HOPEFULLY ACROSS
OUR BORDERS.”
Francis Akumpule
EFT Ghana Limited
5
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
ACI® PAYMENT TESTING™ (ASSET™)WHO AND WHAT
Client training for the ASSET™ solution is delivered
in a traditional classroom setting. Instructor-led
training is a mixture of lecture and hands-on
activities, with participants working with fully-
functioning training environments to complete
skills-based labs. Sessions vary in length depending
upon the course content selected.
LEVELS OF TRAINING
There are various classes available to support the
learning needs of distinct audiences. Review the
course offerings below for more information.
ASSET™ USER TRAINING
DESCRIPTION
This training course covers the functionality
provided by the ASSET interface. During the course,
students will learn about the components that make
up an ASSET testing environment, executing tests,
examining test results and generating reports from
testing results. The ASSET scripting environment is
covered at a high level.
AUDIENCE
All users of ASSET
PREREQUISITES
Basic understanding of payment systems and
message concepts (e.g., ISO 8583)
DELIVERY MODE
Instructor-led training
DURATION
2 days
ASSET DEVELOPER TRAINING
DESCRIPTION
This training course is for users who want to
develop their own testing repositories and scripts,
or understand advanced ASSET features in order to
enhance scripts that are already available.
AUDIENCE
Developers, technicians or power users
PREREQUISITES
ASSET User Training, understanding of
programming language concepts, Microsoft Excel
and a technical background
DELIVERY MODE
Instructor-led training
DURATION
2 days
RECOMMENDED LEARNING PATHS
ASSET administrators and system users:
WHERE TRAINING CAN BE CONDUCTED
Courses are presented at ACI training facilities and on
client premises; some course exceptions apply and
are noted in the course notes above. Client premises
would need to meet our venue requirements to
ensure the success of the onsite training experience.
Please contact our learning services team for more
information.
ASSET USER TRAINING
ASSET developers and technicians:
ASSET USER TRAINING
ASSET DEVELOPER TRAINING
6
BASE24-eps® TRAININGWHO AND WHAT
Client training for the BASE24-eps® solution is
delivered in a traditional classroom setting.
Instructor-led training is a mixture of lecture and
hands-on activities, with participants working with
fully-functioning training environments to complete
skills-based labs. Sessions vary in length depending
upon the course content selected.
LEVELS OF TRAINING
There are various classes available to support the
learning needs of distinct audiences. Review the
course offerings below for more information.
BASE24-eps® FOR ADMINISTRATORS AND PROJECT MANAGERS
DESCRIPTION
This eLearning course is geared to those that
need to know how the BASE24-eps application
works from a high level. The topics covered here
provide a general understanding of the application,
establishing the groundwork to sufficiently interact
with those that know the application at a much
deeper level or to prepare learners for additional
BASE24-eps courses.
The course provides a high-level view of the
BASE24-eps application, an introduction to the
processing functions of the integrated server
process and a discussion of the various processes
that provide the necessary functions expected of a
payment processing network. Additionally, it covers
starting and navigating the ACI desktop.
It also covers ACI desktop help features and the
BASE24-eps documentation.
AUDIENCE
BASE24-eps administrators and project managers
PREREQUISITES
Basic understanding of the consumer payments
industry
DELIVERY MODE
eLearning
DURATION
Approximately 2 hours
BASE24-eps FOR SECURITY ADMINISTRATORS
DESCRIPTION
The Security Administrator course is designed
for users who need to know how the BASE24-
eps application functions at a high level, focusing
primarily on user and transaction security
functionality. The topics covered include the ACI
desktop user interface, ACI desktop user security
and a variety of transaction security concepts.
Upon completion, users will have an understanding
of BASE24-eps user and transaction security,
providing them with a solid foundation to learn
more complex BASE24-eps topics and sufficiently
interact with more experienced users.
AUDIENCE
BASE24-eps security administrators
PREREQUISITES
Basic understanding of the consumer payments
industry
DELIVERY MODE
eLearning
DURATION
Approximately 3 hours
7
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
BASE24-eps FOR SYSTEM OPERATORS
DESCRIPTION
The System Operators course is designed for users
who need to know how the BASE24-eps application
functions at a high level, introducing the processing
functions of the integrated server process and a
discussion of the various processes that provide
the necessary functions expected of a payments
processing network. Additionally, the course covers
the ACI desktop, how to start the desktop client,
and how to navigate the desktop and access help
features. Upon completion, users will have an
understanding of BASE24-eps user and transaction
security, providing them with a solid foundation
to learn more complex BASE24-eps topics and
sufficiently interact with more experienced users.
AUDIENCE
BASE24-eps system operators
PREREQUISITES
Intermediate understanding of the BASE24-eps
application and basic understanding of the
consumer payments industry
DELIVERY MODE
eLearning and cyber labs
BASE24-eps FOR TECHNICIANS
DESCRIPTION
The System Technician course is designed for users
who need to know how the BASE24-eps application
functions at a high level, introducing scripting
fundamentals and various database configurations,
such as routing, device and customer management.
Journal configurations, such as perusal and query,
are also included. Upon completion, users will have
an understanding of how to best configure the
BASE24-eps system to meet their needs, providing
them with deeper knowledge to enable more
technical interaction with the system.
AUDIENCE
BASE24-eps technical operators
PREREQUISITES
Intermediate understanding of the BASE24-eps
application and basic understanding of the
consumer payments industry
DELIVERY MODE
eLearning and cyber labs
DURATION
4 hours; 3 hours cyber labs
8
BASE24-eps SCRIPTING TRAINING
DESCRIPTION
Aimed at developers and technicians who
wish to develop their own scripts and/or
understandadvanced BASE24-eps scripting features
in order to enhance scripts already available.
AUDIENCE
Anyone interested in BASE24-eps scripting
functionality and how it applies to authorization and
journal access
PREREQUISITES
BASE24-eps Processing and Configuration Training
DELIVERY MODE
Instructor-led training at an ACI location only
DURATION
5 days
BASE24-EPS CUSTOMIZATION TRAINING
DESCRIPTION
Aimed at developers and technicians, this course
provides instruction for customizing BASE24-eps
C++ components.
AUDIENCE
Anyone who is responsible for modifying existing
code to create new functionality within BASE24-eps
PREREQUISITES
BASE24-eps Processing and Configuration Training,
competence with object-oriented programming
principles and C++ programming language
DELIVERY MODE
Instructor-led training at an ACI location only
DURATION
5 days
BASE24-eps PROCESSING AND CONFIGURATION TRAINING
DESCRIPTION
This comprehensive course provides a detailed
explanation of the concepts, features and
functionality of the BASE24-eps payments
engine from a standard practices perspective.
Additionally, practical hands-on lab exercises are
provided to reinforce theoretical knowledge with
an understanding of how to deploy and implement
configuration records in the system efficiently and
effectively.
AUDIENCE
Anyone interested in the BASE24-eps product,
transaction processing features or business logic
as it relates to BASE24-eps, as well as those
responsible for configuring and maintaining the
BASE24-eps application
PREREQUISITES
Basic understanding of the consumer payments
industry; BASE24-eps eLearning (optional)
DELIVERY MODE
Instructor-led training
DURATION
5 days
9
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
RECOMMENDED LEARNING PATHS
BASE24-eps security administrators:
BASE24-eps FOR SECURITY ADMINISTRATORS
BASE24-eps PROCESSING AND CONFIGURATION
TRAINING
Administrators and project managers:
BASE24-eps FOR ADMINISTRATORS AND PROJECT MANAGERS
BASE24-eps PROCESSING AND CONFIGURATION
TRAINING
BASE24-eps developers and technicians:
BASE24-eps system operators:
BASE24-eps FOR TECHNICIANS
BASE24-eps PROCESSING AND CONFIGURATION
TRAINING
BASE24-eps SCRIPTING TRAINING
BASE24-eps CUSTOMIZATION TRAINING
BASE24-eps FOR SYSTEM OPERATORS
BASE24-eps PROCESSING AND CONFIGURATION
TRAINING
BASE24-eps SCRIPTING TRAINING
WHERE TRAINING CAN BE CONDUCTED
Courses are presented at ACI training facilities and
on client premises; some course exceptions apply
and are noted above. Client premises would need to
meet our venue requirements to ensure the success
of the onsite training experience.
“I ONLY RECEIVED POSITIVE
FEEDBACK ON THE TRAINING. I HAD
SEVERAL COMMENTS THAT THIS WAS
THE BEST TRAINING CLASS THEY
HAD EVER ATTENDED.”
Linda Moneymaker
Alaska Option Services Corp.
10
ACI CARD AND MERCHANT MANAGEMENT™ SOLUTIONS TRAININGWHO AND WHAT
Client training for the ACI Card and Merchant
Management™ solutions is delivered in an eLearning
format. It is designed for client project team
members to fully explore and understand the
features and functionality of the Card and Merchant
Management solution, including products ACI
Acquirer™, ACI Issuer™ and ACI Interchange™.
LEVELS OF TRAINING
The available courses support the learning needs of
the user according to the functional set of the ACI
Acquirer, ACI Issuer and ACI Interchange products.
Review the course offerings below for more
information.
ACI ACQUIRER™ OVERVIEW TRAINING
DESCRIPTION
This is our introductory-level course that provides
an explanation of the basic features, functions and
concepts of the ACI Acquirer product.
AUDIENCE
Client project team members interested in the ACI
Acquirer product
PREREQUISITES
Basic understanding of the card and merchant
management industry
DELIVERY MODE
eLearning
DURATION
1 hour
ACI ACQUIRER TRANSACTIONS AND SERVICE FEES TRAINING
DESCRIPTION
Provides an explanation of the transaction and
service fees features, functions and concepts of
the ACI Acquirer product, including configurable
pricing, service charge and fee calculations, and
merchant-level overrides.
AUDIENCE
Client project team members interested in the ACI
Acquirer product
PREREQUISITES
ACI Acquirer Overview Training
DELIVERY MODE
eLearning
DURATION
1 hour
ACI ACQUIRER MERCHANT MANAGEMENT TRAINING
DESCRIPTION
Provides an explanation of the merchant
management features, functions and concepts
of the ACI Acquirer product, including merchant
agreement configuration, merchant models,
merchant structures and agreement models.
AUDIENCE
Client project team members interested in the ACI
Acquirer product
PREREQUISITES
ACI Acquirer Overview Training
DELIVERY MODE
eLearning
DURATION
1 hour
11
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
ACI ACQUIRER SETTLEMENT TRAINING
DESCRIPTION
Provides an explanation of the settlement features,
functions and concepts of the ACI Acquirer product,
including settlement groups, billing options,
frequency and time-zone processing.
AUDIENCE
Client project team members interested in the ACI
Acquirer product
PREREQUISITES
ACI Acquirer Overview Training
DELIVERY MODE
eLearning
DURATION
1 hour
ACI INTERCHANGE™ OVERVIEW TRAINING
DESCRIPTION
This is our introductory-level course that provides
an explanation of the basic features, functions and
concepts of the ACI Interchange product.
AUDIENCE
Client project team members interested in the ACI
Interchange product
PREREQUISITES
Basic understanding of the card and merchant
management industry
DELIVERY MODE
eLearning
DURATION
1 hour
ACI ISSUER™ OVERVIEW TRAINING
DESCRIPTION
This is our introductory-level course that provides
an explanation of the basic features, functions and
concepts of the ACI Issuer product.
AUDIENCE
Client project team members interested in the ACI
Issuer product
PREREQUISITES
Basic understanding of the card and merchant
management industry
DELIVERY MODE
eLearning
DURATION
1 hour
ACI ISSUER ACCOUNT MANAGEMENT TRAINING
DESCRIPTION
Provides an explanation of the account
management features, functions and concepts of
the ACI Issuer product, including processing rules,
account structures and customer services.
AUDIENCE
Client project team members interested in the ACI
Issuer product
PREREQUISITES
ACI Issuer Overview Training
DELIVERY MODE
eLearning
DURATION
1 hour
12
ACI ISSUER PLASTIC MANAGEMENT TRAINING
DESCRIPTION
Provides an explanation of the plastic management
features, functions and concepts of the ACI Issuer
product, including card management, authorization
and limits.
AUDIENCE
Client project team members interested in the ACI
Issuer product
PREREQUISITES
ACI Issuer Overview Training
DELIVERY MODE
eLearning
DURATION
1 hour
RECOMMENDED LEARNING PATHS
ACI Acquirer administrators and system technicians:
ACI ACQUIRER OVERVIEW TRAINING
ACI ACQUIRER SETTLEMENT TRAINING
ACI ACQUIRER MERCHANT
MANAGEMENT TRAINING
ACI ACQUIRER TRANSACTION AND
SERVICE FEES TRAINING
ACI Interchange administrators and system technicians:
ACI INTERCHANGE OVERVIEW TRAINING
ACI ISSUER TRANSACTION MANAGEMENT TRAINING
DESCRIPTION
Provides an explanation of the transaction
management features, functions and concepts
of the ACI Issuer product, including profiles,
calculations, pricing, billing and statements.
AUDIENCE
Client project team members interested in the ACI
Issuer product
PREREQUISITES
ACI Issuer Overview Training
DELIVERY MODE
eLearning
DURATION
1 hour
13
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
“WE HAVE RECEIVED THE
INSTRUCTOR-LED TRAINING FROM
ACI FOR OUR TWO MOST RECENT
IMPLEMENTATIONS. IN BOTH
INSTANCES THE TRAINING WAS
INFORMATIVE AND THOROUGH.
WE WERE ESPECIALLY IMPRESSED
BY THE QUALITY OF THE TRAINING
MATERIAL AND THE INSTRUCTOR’S
KNOWLEDGE OF OUR PRODUCT.
INTRODUCING A NEW PRODUCT
TO STAFF CAN BE CHALLENGING.
HOWEVER, HAVING ACI’S
ASSISTANCE TO TRAIN YOUR STAFF
WILL HELP TO ALLEVIATE THE
STRESS THAT IS OFTEN FELT DURING
A NEW PRODUCT IMPLEMENTATION.”
Jill Spiller
Branch Operations Delivery Channel Manager
First Vice President
First American Bank
WHERE TRAINING CAN BE CONDUCTED
Courses can be accessed 24/7/365 online via
the UP Training Academy Learning Management
System.
14
ACI MONEY TRANSFER SYSTEM™ TRAININGWHO AND WHAT
Client training for the ACI Money Transfer System™
solution uses a train-the-trainer approach, delivering
instructor-led training on the configured client
system to create the highest synergy between the
training content and the business-specific use case.
LEVELS OF TRAINING
The available courses are tailored based on the type
of Money Transfer System implementation. Review
the course offerings below for more information.
ACI MONEY TRANSFER SYSTEM™ FOR ON-DEMAND CUSTOMERS
DESCRIPTION
This course focuses on the essential operational
tasks specific to Money Transfer System on-demand
implementations. Attendees can expect to receive
training directly on their configured solution,
creating a high-impact learning session unique to
their business.
AUDIENCE
Trainers, analysts, team administrators, supervisors,
root administrators and system administrators
PREREQUISITES
None
DELIVERY MODE
Instructor-led training
DURATION
5 days
MONEY TRANSFER SYSTEM TRAINING FOR ON-PREMISE SYSTEMS
DESCRIPTION
This course focuses on the essential configuration
and operational tasks specific to Money Transfer
System implementations in a dedicated premise-
based implementation. Attendees can expect to
receive training directly on their configured solution,
creating a high impact learning session unique to
their business.
AUDIENCE
Trainers, analysts, team administrators, supervisors,
root administrators and system administrators
PREREQUISITES
None
DELIVERY MODE
Instructor-led training
DURATION
10 days
MONEY TRANSFER SYSTEM TRAINING FOR ON-PREMISE SYSTEMS WITH SEPA
DESCRIPTION
This course is enhanced learning for Money
Transfer System customers whose implementation
is premised-based and whose configuration and
operations must also take into consideration the
Single Euro Payments Area (SEPA). Attendees
can expect to receive training directly on their
configured solution, creating a high-impact learning
session unique to their business.
AUDIENCE
Trainers, analysts, team administrators, supervisors,
root administrators and system administrators
PREREQUISITES
None
DELIVERY MODE
Instructor-led training
DURATION
15 days
15
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
MONEY TRANSFER SYSTEM UPGRADE
DESCRIPTION
This course is concisely focused on experienced
users who are upgrading their system to the latest
release. The course consolidates topics into those
most useful for customers to understand changes
and enhancements within the current version.
AUDIENCE
Trainers, analysts, team administrators, supervisors,
root administrators and system administrators
PREREQUISITES
None
DELIVERY MODE
Instructor-led training
DURATION
3 days
MONEY TRANSFER SYSTEM REMOTE PAYMENTS INITIATION (RPI) TRAINING
DESCRIPTION
This course provides an overview of RPI branch
processing interface, the web-based interface to
Money Transfer System, used by bank branches,
to create outgoing payments to Money Transfer
System and also inquire about payments processed
by Money Transfer System. Upon completion, there
is not only an understanding of using RPI, but also
of replacing the typical phone connection between
branch and money transfer.
AUDIENCE
Trainers, analysts, team administrators, supervisors,
root administrators and system administrators
PREREQUISITES
Knowledge of the money transfer business
DELIVERY MODE
Instructor-led training
DURATION
1 day
MONEY TRANSFER SYSTEM ENHANCED SANCTIONS (ESF) TRAINING
DESCRIPTION
This course reviews the Money Transfer System
Enhanced Sanctions (ESF) and includes “fuzzy
logic” processing and database creation. ESF is
designed to report in real time any sanctioned
entity’s transfers, such as from terrorists or
sanctioned countries. It uses complex algorithms as
detection devices.
AUDIENCE
Trainers, analysts, team administrators, supervisors,
root administrators and system administrators
PREREQUISITES
Knowledge of the money transfer business
DELIVERY MODE
Instructor-led training
DURATION
2 days
RECOMMENDED LEARNING PATH
The learning paths for Money Transfer System are
based on the specific type of implementation as
outlined in the course descriptions above.
WHERE TRAINING CAN BE CONDUCTED
Courses are presented onsite at the client location.
16
ACI PAY.ON® PAYMENTS GATEWAY™ TRAININGWHO AND WHAT
Client training for the ACI PAY.ON® solution
is delivered in both instructor-led and virtual
instructor-led formats. Sessions vary in length
depending upon the course content selected.
LEVELS OF TRAINING
The available course supports the learning needs
of the user in relation to the solution features and
functionalities. Review the course offerings below
for more information.
INTRODUCTION TO ACI PAY.ON®
DESCRIPTION
This basic training course covers the functionality
provided by the ACI PAY.ON Payments Gateway™.
During the course, students will learn about
concepts, features and functionality of ACI PAY.ON
that will enable them to manage and perform
tasks in the portal by using the available tools to
configure, search, monitor and report.
AUDIENCE
All users of ACI PAY.ON; PSPs, ISOs, acquirers, ISVs
and VARs, merchants
PREREQUISITES
None
DELIVERY MODE
Instructor-led and virtual instructor-led training
DURATION
4 hours
For all users, we recommend:
INTRODUCTION TO ACI PAY.ON
RECOMMENDED LEARNING PATHS
WHERE TRAINING CAN BE CONDUCTED
Courses can be accessed 24/7/365 online via the UP
Training Academy Learning Management System.
17
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
POSTILION® TRAININGWHO AND WHAT
Client training for the Postilion® solution is delivered
in a traditional classroom setting, and in many
cases is also available as an onsite event. Instructor-
led training combines valuable information
with practical, relevant, hands-on activities with
participants working in fully-functioning training
environments to complete skills-based labs.
Sessions vary in length depending upon the course
content selected.
LEVELS OF TRAINING
The available course supports the learning needs
of the user according to their role in working with
the Postilion solution. Review the course offerings
below for more information.
POSTILION® PORTAL FOR CUSTOMER SERVICE
DESCRIPTION
This course equips participants to perform basic
tasks using the portal, including viewing and
managing card and customer records, finding
transactions and managing portal users.
AUDIENCE
A financial institution’s customer service
representatives (CSRs) and similar personnel who
are responsible for providing service to customers
through the Payments Portal
PREREQUISITES
None
DELIVERY MODE
eLearning
DURATION
Approximately 2 hours
POSTILION EFT OVERVIEW
DESCRIPTION
This eLearning course intends to familiarize
learners with the fundamental EFT terminology and
concepts that are used throughout in other Postilion
training courses.
The module explains the process of point-of-sale
and ATM transaction message flows and emphasizes
the role that each entity plays during this process,
and aims to provide an understanding of the
structure and format of transaction messages.
AUDIENCE
Postilion system operators, administrators and
technicians
PREREQUISITES
None
DELIVERY MODE
eLearning
DURATION
Approximately 2 hours
MONITORING POSTILION
DESCRIPTION
Monitoring Postilion focuses on consoles that
operators will need to access to monitor the health
of a Postilion installation.
The course consists of six modules that discuss the
various Postilion products and their consoles and
tabs that can be viewed in order to monitor the
system, perform queries, view trace files, etc.
AUDIENCE
Operators and administrators
PREREQUISITES
Postilion EFT Overview or equivalent knowledge
DELIVERY MODE
eLearning
DURATION
Approximately 2.5 to 3 hours
18
POSTILION BASIC TRAINING
DESCRIPTION
This course equips participants with the knowledge
to operate Postilion effectively. It provides an
understanding of Postilion’s functionality, focusing
on tasks that operators and administrators are likely
to perform regularly. The course can be tailored
with elective modules as applicable.
AUDIENCE
System monitors, administrators, as well as
configuration and development team members
PREREQUISITES
There are no formal prerequisites for this training,
but a basic understanding of Windows and
relational databases is assumed.
DELIVERY MODE
Instructor-led training
DURATION
Generally 5 to 6 days depending on elective
modules, which can be tailored to unique needs
POSTILION SPECIALIZED TRAINING: AtmApp
DESCRIPTION
This course explores how to use the AtmApp
terminal-driving interface to perform ATM
processing. The course provides an introduction to
ATM-related concepts such as states, screens and
downloads, and shows participants how to perform
a basic configuration of AtmApp and troubleshoot
operational problems.
AUDIENCE
Postilion administrators and configuration
technicians responsible for adding or modifying
ATM-related information
PREREQUISITES
Postilion Basic Training
DELIVERY MODE
Instructor-led training
DURATION
4 days
POSTILION SPECIALIZED TRAINING: PostCard
DESCRIPTION
The goal of this course is to equip participants
with the knowledge to configure Postilion
PostCard as part of an installation of an ACI
payments system. The four modules detail how
to configure PostCard to process transactions,
perform stand-in and full authorization, various
validation services, PIN and card verification,
card production, including production of
temporary and gift cards, and EMV services.
AUDIENCE
Postilion administrators and configuration
technicians responsible for configuring a
PostCard system to perform services to issuers
PREREQUISITES
Postilion Basic Training
DELIVERY MODE
Instructor-led training
DURATION
3 to 4 days depending on elective modules
POSTILION SPECIALIZED TRAINING: Realtime
DESCRIPTION
The goal of this course is to facilitate an
understanding of the architecture and
functionality of Postilion Realtime, and enable
attendees to configure and operate the Realtime
component of an ACI payments system.
AUDIENCE
Postilion administrators and configuration
technicians responsible for configuring a
Realtime system from scratch or performing
extensive reconfiguration of an existing system
PREREQUISITES
Postilion Basic Training
DELIVERY MODE
Instructor-led training
DURATION
2 days
19
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
POSTILION SETTLEMENT TRAINING: ATM
DESCRIPTION
This course is intended to enable participants
to install and configure the Office Settlement
Component for an ATM settlement environment.
The course deals with issues such as configuring
base settings, settlement entities, tax amounts,
various fees, account information, billing rules
and settlement rules. Sections also detail how to
automate the settlement process, make settlement
adjustments and clean out old settlement data.
AUDIENCE
Postilion administrators and configuration
technicians responsible for installing the Office
Settlement Component and configuring it
to perform ATM settlement from scratch, or
performing extensive reconfiguration of an existing
Office Settlement Component configuration
PREREQUISITES
Postilion Basic Training
DELIVERY MODE
Instructor-led training
DURATION
2 days
POSTILION SETTLEMENT TRAINING: Merchant
DESCRIPTION
This course is intended to equip attendees to install
and configure the Office Settlement Component
for a merchant settlement environment. The course
deals with issues such as configuring base settings,
settlement entities, tax amounts, fees, account
information, billing rules and settlement rules.
Sections also detail how to automate the settlement
process, make settlement adjustments and clean
out old settlement data.
AUDIENCE
Postilion administrators and configuration
technicians responsible for installing the Office
Settlement Component and configuring it to
perform merchant settlement from scratch, or
performing extensive reconfiguration of an existing
Office Settlement Component configuration
PREREQUISITES
Postilion Basic Training
DELIVERY MODE
Instructor-led training
DURATION
2 days
20
DELIVERY MODE
Instructor-led training
DURATION
5 days
RECOMMENDED LEARNING PATHS
POSTILION PORTAL FOR CUSTOMER SERVICE
Postilion system monitors:
POSTILION EFT TRAINING
MONITORING POSTILION
POSTILION BASIC TRAINING
Postilion customer service representatives:
POSTILION DEVELOPER TRAINING: Office
DESCRIPTION
This course is intended to introduce participants
to the Office Software Development Kit (SDK) and
some of the principal uses of Office, so that they are
able to develop Office plug-ins for the Extract and
Recon components.
AUDIENCE
Postilion developers who will be required to develop
software, including plug-ins to integrate with Office
PREREQUISITES
Participants must be proficient in Java (strongly
preferred) or C++, and be familiar with object-
oriented programming. Participants must have
sufficient knowledge of SQL to be able to write
basic queries. Postilion Specialized Training:
Realtime (preferred) or Postilion Basic Training
DELIVERY MODE
Instructor-led training
DURATION
4 days
POSTILION DEVELOPER TRAINING: REALTIME
DESCRIPTION
This course is intended to introduce participants to
the Realtime Software Development Kit (SDK) and
some of the fundamentals of EFT so that they can
write Realtime source and sync interfaces and node
integration drivers. Participants also learn how to
access the Realtime database using the SDK.
AUDIENCE
Postilion developers who will be required to develop
software, including network source and sync
interfaces to integrate with Realtime
PREREQUISITES
Participants must be proficient in Java (strongly
preferred) or C++, and be familiar with object-
oriented programming. Participants must have
sufficient knowledge of SQL to be able to write
basic queries. Postilion Specialized Training:
Realtime (preferred) or Postilion Basic Training
21
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
Postilion administrators and configuration technicians:
POSTILION EFT TRAINING
MONITORING POSTILION
POSTILION BASIC TRAINING
POSTILION SPECIALIZED TRAINING: Realtime
POSTILION SPECIALIZED
TRAINING: PostCard
POSTILION SETTLEMENT
TRAINING: ATM
POSTILION SPECIALIZED
TRAINING: AtmApp
POSTILION SETTLEMENT
TRAINING: Merchant
Postilion developers:
POSTILION BASIC TRAINING
POSTILION SPECIALIZED
TRAINING: Realtime
POSTILION DEVELOPER TRAINING: Realtime
POSTILION DEVELOPER TRAINING:
Office
WHERE TRAINING CAN BE CONDUCTED
Courses are presented at ACI training facilities and
on client premises. Client premises would need to
meet our venue requirements to ensure the success
of the onsite training experience.
22
ACI PROACTIVE RISK MANAGER™ TRAININGWHO AND WHAT
Client training for the ACI Proactive Risk Manager™
solution is delivered in a traditional classroom
setting. Instructor-led training is a mixture of lecture
and hands-on activities, with participants working in
fully-functioning training environments to complete
skills-based labs. Sessions vary in length depending
upon the course content selected.
LEVELS OF TRAINING
The available course supports the learning needs of
the user according to the default roles in Proactive
Risk Manager. Review the course offerings below for
more information.
ACI PROACTIVE RISK MANAGER™ USER TRAINING
DESCRIPTION
This Proactive Risk Manager course provides a
complete understanding of the tasks performed by
a Proactive Risk Manager user.
The course is designed to generically cover any
action level utilized in a customer installation.
AUDIENCE
Analysts, team administrators, supervisors, root
administrators and system administrators
PREREQUISITES
None
DELIVERY MODE
Instructor-led training
DURATION
3 days
“I REALLY ENJOYED THE ROLE
PLAYING WE DID WITH DIFFERENT
MEMBER SITUATIONS; THIS WAS
NEAR THE END OF THE TRAINING.
IT GAVE THE ATTENDEES GOOD
PRACTICE ON HOW TO NAVIGATE
THROUGH THE NEW SYSTEM
TO ASSIST MEMBERS. JILL AND
I BOTH TALKED ABOUT IT AND
AGREED THAT IS WAS THOROUGH
AND ENGAGING AND WAS NOT
BORING AT ALL – THANKS TO YOUR
EXCELLENCE.”
Kevin Gerber
National Contact Center Manager
Wings Financial Credit Union
RECOMMENDED LEARNING PATH
There are structured frameworks that use a
building-block approach to learning. Our blended
model begins with an interactive classroom
andprogresses to more complex lab experiences.
For all users, we recommend:
PROACTIVE RISK MANAGER USER
TRAINING
WHERE TRAINING CAN BE CONDUCTED
Courses are presented at ACI training facilities and
on client premises; some course exceptions apply
and are noted above. Client premises would need to
meet our venue requirements to ensure the success
of the onsite training experience.
23
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
ReDi USER TRAINING
ACI ReDi™WHO AND WHAT
Client training for ACI ReDi™ is available as elearning.
Modules will vary in length depending upon the
course content.
LEVELS OF TRAINING
The available eLearning is designed to support
the learning needs of anyone who would have the
responsibility of leveraging the reporting capabilities
of ReDi.
ACI ReDi™ USER TRAINING
DESCRIPTION
In this curriculum, learn what ReDi is and how it is
used to gather and analyze data. Upon completion,
you will have a thorough understanding of how
to access ReDi and use its tools, tabs and general
functionality to successfully run reports.
AUDIENCE
Anyone who is interested in learning about the
analytical capabilities and reporting features
available in ReDi
PREREQUISITES
None
DELIVERY MODE
eLearning
DURATION
2 hours
RECOMMENDED LEARNING PATH
WHERE TRAINING CAN BE CONDUCTED
Courses can be accessed 24/7/365 online via the UP
Training Academy Learning Management System.
For all users, we recommend:
24
ACI ReD SHIELD®
WHO AND WHAT
Client training for ACI ReD Shield® is delivered in an
engaging virtual format. Virtual sessions will vary in
length depending upon the course content.
LEVELS OF TRAINING
There are various classes available to support the
learning needs of distinct audiences. Review the
course offerings below for more information.
ACI ReD SHIELD® OVERVIEW TRAINING
DESCRIPTION
In this course, participants will receive an
introduction to the application dashboard, widgets
and reports.
AUDIENCE
Anyone who is interested in learning about the
application dashboard, transaction searching
and details, customizing widgets and reporting
capabilities
PREREQUISITES
None
DELIVERY MODE
Virtual instructor-led training
DURATION
2 hours
ReD SHIELD USERS AND GROUPS TRAINING
DESCRIPTION
In this course, participants will learn how to
configure groups and assign roles.
AUDIENCE
The Users and Groups course is designed to support
administrators that need to manage ReD Shield
users.
PREREQUISITES
ReD Shield Overview Training
DELIVERY MODE
Virtual instructor-led training
DURATION
1 hour
ReD SHIELD CASE MANAGER TRAINING
DESCRIPTION
The Case Manager course focuses on the main tool
that analysts use to work transactions.
AUDIENCE
Analysts who will leverage the tool to resolve
transaction challenges and denials
PREREQUISITES
ReD Shield User Training
DELIVERY MODE
Virtual instructor-led training
DURATION
1 hour
25
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
ReD SHIELD OVERVIEW TRAINING
ReD SHIELD USERS AND GROUPS TRAINING
ReD SHIELD OVERVIEW TRAINING
ReD SHIELD CASE MANAGER TRAINING
ReD SHIELD USERS AND GROUPS TRAINING
ReD SHIELD RULE MANAGER TRAINING
Analysts:
RECOMMENDED LEARNING PATHS
WHERE TRAINING CAN BE CONDUCTED
Courses are presented through virtual delivery.
Administrators:
ReD SHIELD RULE MANAGER TRAINING
DESCRIPTION
The Rule Manager course focuses on how to define,
edit and deploy rules.
AUDIENCE
The Rule Manager course is designed to support the
learning needs of those who need to understand
how to define, edit and deploy rules.
PREREQUISITES
ReD Shield User Training
DELIVERY MODE
Virtual instructor-led training
DURATION
2 hours
26
ACI UNIVERSAL ONLINE BANKER™ TRAININGWHO AND WHAT
Training for the ACI Universal Online Banker™
solution takes learning to a whole new level: the
extended enterprise. Our custom-designed suite
of eLearning allows banking customers to adopt
the Universal Online Banker solution quickly
and without hassle. Our eLearning designers
collaborate extensively throughout the planning
and implementation of Universal Online Banker to
ensure their end users have comprehensive training
available.
LEVELS OF TRAINING
The custom content will be unique according to the
functional modules of the Universal Online Banker
product implemented in conjunction with the
project phase. Review the details below for more
information.
UNIVERSAL ONLINE BANKING CUSTOMIZED ELEARNING CONTENT
DESCRIPTION
Uniquely developed for each customer
implementing the Universal Online Banker solution,
an ACI course developer will work with ACI’s
implementation services teams and the customer
to create customized eLearning content to become
part of the Universal Online Banker experience for
banking consumers. Unique as a service offering,
the intent of this customized eLearning is for
banking marketplace consumers to learn how to use
the bank’s unique instance of the Universal Online
Banker solution.
AUDIENCE
Extended enterprise banking customers in the
marketplace who wish to use online banking offered
by their banking institution
PREREQUISITES
None
DELIVERY MODE
eLearning
DURATION
Varies based on the customized content
27
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
UP® FRAMEWORK™ TRAININGWHO AND WHAT
Client training for UP® Framework™ is delivered
in both instructor-led and eLearning format. It is
designed for client project team members and
support personnel to fully explore and understand
the features and functionality of the UP Framework
solution, including configuration and monitoring
tools. The series provides an overview of ACI
Universal Payments™ and a practical guide to the
configuration of UP Framework.
To provide a hands-on experience, the practical
modules include demonstrations of configurations
being performed. Trainees are provided with detailed
steps on how to perform these configurations
themselves if they have access to a hosted training
environment. The instructor-led training courses
provide valuable reinforcement and practice of key
skills for developers and technicians.
LEVELS OF TRAINING
The available courses include introductory, basic
and advanced modules.
UP® FRAMEWORK™ INTRODUCTION TRAINING
DESCRIPTION
Introduction training is intended for anyone who
wants to recognize the features of UP Framework,
its components and tools. Topics include a solutions
overview, introduction to endpoints, introduction to
sessions, introduction to entities, and introduction to
monitoring and management.
AUDIENCE
System administrators, technicians and support
team members
PREREQUISITES
There are no formal prerequisites for this training,
but a basic understanding of payment systems
and ISO 8583 and ISO 20022 message protocols is
assumed.
DELIVERY MODE
eLearning
DURATION
4 hours
28
UP FRAMEWORK BASIC TRAINING
DESCRIPTION
Basic training is aimed at a technical audience
whose role is to configure and manage a running UP
Framework environment. Topics include integration
using BSI services, configuration management,
configuring endpoint sessions and entities, and
monitoring an UP Framework system.
AUDIENCE
UP Framework technicians
PREREQUISITES
UP Framework Introduction Training
DELIVERY MODE
eLearning
DURATION
Approximately 16 hours
UP FRAMEWORK REVISION TRAINING (BOTH ENDPOINTS AND MONITORING MODULES)
DESCRIPTION
Revision Training is aimed at participants who
have completed all requisite introduction and basic
training modules and wish to proceed to one or
more advanced training courses.
Each of the Revision Training modules consists of
multiple graded questions, where each question
is followed by a revision of the content covered
in the question. There are two available modules
depending on the advanced training needs
of thelearner: endpoint revision training and
monitoring revision training.
AUDIENCE
UP Framework technicians, UP Framework
developers
PREREQUISITES
UP Framework Basic Training
DELIVERY MODE
eLearning
DURATION
Approximately 30 minutes
UP FRAMEWORK ADVANCED TRAINING
DESCRIPTION
A robust and comprehensive eLearning course, the
UP Framework Advanced Training is designed such
that learners get the maximum hands-on experience
with a running UP Framework environment. It uses
real-world scenarios to familiarize learners with
various aspects of UP Framework and how different
components integrate to form a solution. Topics
include configuring XML endpoints, configuring
file upload endpoints and configuring ISO 8583
endpoints. Learners can opt to take one or more
of the advanced modules depending on their
configuration and advanced needs.
AUDIENCE
UP Framework technicians
PREREQUISITES
UP Framework Basic Training, UP Framework
Revision Training (Endpoints module)
DELIVERY MODE
eLearning
DURATION
Approximately 12 hours or 4 hours per module
selected
29
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
CONFIGURING ISO 8583 ENDPOINTS
DESCRIPTION
Designed for UP Framework developers who
prefer an interactive, instructor-led course on
designing endpoints, this course focuses on the
skills needed to create ISO 8583 endpoints in UP
Framework. Topics include building a universal
endpoint, creating custom parameters, building
meta configuration, building message and session
protocols, configuring channels, and applying and
testing the ISO 8583 endpoint configuration.
AUDIENCE
UP Framework developers
PREREQUISITES
UP Framework Basic Training, UP Framework
Revision Training (Endpoints module)
DELIVERY MODE
Instructor-led training
DURATION
2 days
CONFIGURING FILE LOAD ENDPOINTS
DESCRIPTION
Designed for UP Framework developers who
prefer an interactive, instructor-led course on
designing endpoints, this course focuses on the
skills needed to create file load endpoints in UP
Framework. Topics include building an entity model
and entity, building a universal endpoint, building
meta configuration, building message and session
protocols, building file load configuration including
configuring channels, and applying and testing the
account file load.
AUDIENCE
UP Framework developers
PREREQUISITES
UP Framework Basic Training, UP Framework
Revision Training (Endpoints module)
DELIVERY MODE
Instructor-led training
DURATION
2 days
30
CONFIGURING XML ENDPOINTS
DESCRIPTION
Designed for UP Framework developers who prefer
an interactive, instructor-led course on designing
endpoints, this course focuses on the skills needed
to create XML endpoints in UP Framework. Topics
include building a universal endpoint, building
meta configuration, building message and session
protocols, configuring channels, and applying and
testing the XML endpoint configuration.
AUDIENCE
UP Framework developers
PREREQUISITES
UP Framework Basic Training, UP Framework
Revision Training (Endpoints module)
DELIVERY MODE
Instructor-led training
DURATION
2 days
TROUBLESHOOTING WITH TRACING
DESCRIPTION
Designed for UP Framework technicians who want
an immersive training session on troubleshooting,
this instructor-led course teaches UP Framework
technicians essential troubleshooting skills using
tracing in UP Framework. Topics include
understanding message tracing concepts and
management, interpreting and using trace file
contents for both ISO 8583 and XML-type messages
for troubleshooting purposes, and other trace
content such as session trace results with BSI
framework and script tracing.
AUDIENCE
UP Framework technicians
PREREQUISITES
UP Framework Basic Training, UP Framework
Revision Training (Monitoring module)
DELIVERY MODE
Instructor-led training
DURATION
1 day
NOTE
We recommend taking this course in tandem with
the Troubleshooting with Logs course.
31
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
TROUBLESHOOTING WITH LOGS
DESCRIPTION
Designed for UP Framework technicians who want
an immersive training session on troubleshooting,
this instructor-led course teaches UP Framework
technicians essential troubleshooting skills using
logs in UP Framework. Topics include determining
the location of the various UP Framework log
files, establishing which log files to use for various
purposes and using the log file content for
troubleshooting purposes.
AUDIENCE
UP Framework technicians
PREREQUISITES
UP Framework Basic Training, UP Framework
Revision Training (Monitoring module)
DELIVERY MODE
Instructor-led training
DURATION
1 day
NOTE
We recommend taking this course in tandem with
the Troubleshooting with Tracing course.
RECOMMENDED LEARNING PATHS
UP FRAMEWORK INTRODUCTION TRAINING
UP FRAMEWORK BASIC TRAINING
UP Framework technicians:
UP FRAMEWORK INTRODUCTION TRAINING
UP FRAMEWORK BASIC TRAINING
UP FRAMEWORK REVISION TRAINING (MONITORING MODULE)
OPTIONALLY UP FRAMEWORK
ADVANCED TRAINING AND/OR
UP FRAMEWORK TROUBLESHOOTING
WITH TRACING
UP FRAMEWORK TROUBLESHOOTING
WITH LOGS
UP Framework administrators:
32
UP Framework developers:
UP FRAMEWORK INTRODUCTION TRAINING
UP FRAMEWORK BASIC TRAINING
UP FRAMEWORK REVISION TRAINING
(MONITORING MODULE) AND
UP FRAMEWORK TROUBLESHOOTING
WITH TRACING AND
OPTIONALLY: UP FRAMEWORK
ADVANCED TRAINING AND/OR
UP FRAMEWORK TROUBLESHOOTING
WITH LOGS
UP FRAMEWORK FILE LOAD
ENDPOINTS TRAINING
UP FRAMEWORK XML ENDPOINTS
TRAINING
UP FRAMEWORK ISO 8583
ENDPOINTS TRAINING
UP FRAMEWORK REVISION TRAINING
(ENDPOINTS MODULE) AND
WHERE TRAINING CAN BE CONDUCTEDUP Framework courses are available 24/7/365 via
the UP Training Academy Learning Management
System. Instructor-led courses can be delivered at
an ACI classroom or at your location.
“ACI’S REAL-TIME SDK TRAINING
HELPED TO PROVIDE ME AND MY
TEAM WITH THE REQUIRED SKILL
SET NEEDED TO MEET AGGRESSIVE
GOALS WITH OUR PROCESSING
APPLICATIONS. THE TRAINING WAS
FOCUSED AND EFFECTIVE, WITH
HANDS-ON CODING EXERCISES
THAT FAST TRACKED OUR
UNDERSTANDING AND ALLOWED US
TO HIT THE GROUND RUNNING.”
Fred Vanden Bergh
Software Engineer
Mercury Payment Systems
33
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
UP IMMEDIATE PAYMENTS™ TRAININGWHO AND WHAT
Client training for UP Immediate Payments™ is
delivered in both instructor-led and eLearning
format. It is designed for client project team
members and support personnel to fully explore
and understand the features and functionality of
the UP Immediate Payments solution, including
configuration and monitoring tools. The series
provides an overview of UP Immediate Payments
and a practical guide to the configuration of
UP Immediate Payments. To provide a hands-
on experience, the practical modules include
demonstrations of configurations being performed.
The instructor-led training courses provide
valuable reinforcement and practice of key skills for
developers and technicians.
LEVELS OF TRAINING
The available courses include introductory, basic
and advanced modules.
UP IMMEDIATE PAYMENTS™ INTRODUCTION TRAINING
DESCRIPTION
Introduction training is intended for anyone who
wants to recognize the features of UP Immediate
Payments and its components.
AUDIENCE
System administrators, technicians and support
team members
PREREQUISITES
None
DELIVERY MODE
eLearning
DURATION
Approximately 34 minutes
UP IMMEDIATE PAYMENTS BASIC TRAINING
DESCRIPTION
Basic training is aimed at a technical audience
whose goal is to configure, monitor and manage a
running UP Immediate Payments environment.
AUDIENCE
System administrators, technicians and support
team members
PREREQUISITES
UP Immediate Payments Introduction Training
DELIVERY MODE
eLearning
DURATION
4 hours
34
RECOMMENDED LEARNING PATHS
UP IMMEDIATE PAYMENTS INTRODUCTION TRAINING
UP IMMEDIATE PAYMENTS BASIC TRAINING
UP IMMEDIATE PAYMENTS ADVANCED TRAINING
System administrators, technicians and support
team members:
UP IMMEDIATE PAYMENTS ADVANCED TRAINING
DESCRIPTION
This course is intended to enable participants to
configure the UP Immediate Payments framework.
Topics include configuring the UP Immediate
Payments framework, UP Immediate Payments alias
processing, and UP Immediate Payments framework
monitoring and management
AUDIENCE
System administrators, technicians and support
team members
PREREQUISITES
UP Immediate Payments Introduction Training and
UP Immediate Payments Basic Training
DELIVERY MODE
Instuctor-led training
DURATION
2 days classroom training WHERE TRAINING CAN BE CONDUCTED
UP Immediate Payments courses are available
24/7/365 via the UP Training Academy Learning
Management System. Instructor-led courses can be
delivered at an ACI classroom or at your location.
35
To register, contact your account team, visit aciworldwide.com/support/training
or send an email to [email protected].
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36
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© Copyright ACI Worldwide, Inc. 2018 ACI, ACI Worldwide, ACI Payment Systems, the ACI logo, ACI Universal Payments, UP, the UP logo, ReD, PAY.ON and all ACI product names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties’ trademarks referenced are the property of their respective owners.
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ACI Worldwide®, the Universal Payments®
(UP®) company, powers electronic
payments for more than 5,100 organizations
around the world. More than 1,000 of
the largest financial institutions and
intermediaries, as well as thousands of
global merchants, rely on ACI to execute
$14 trillion each day in payments and
securities. In addition, myriad organizations
utilize our electronic bill presentment
and payment services. Through our
comprehensive suite of software solutions
delivered on customers’ premises or
through ACI’s private cloud, we provide
real-time, immediate payments capabilities
and enable the industry’s most complete
omni-channel payments experience.