Technical Program (Updated: November 9, 2017)

February 20, 2018 - February 23, 2018

Hyatt Regency Riverwalk

San Antonio, Texas

Pre-Conference Workshops

Tuesday, February 20th (Separate registration fees apply)

8:30 am – 5:00 pm

Workshop A: Demystifying the “SMART” Utility

Join us for this full-day workshop, designed to educate water utility leaders on the topic of

intelligent water systems by exploring the experiences of four major metropolitan utilities who

utilize the field's systems and methodologies to solve business problems specific to the

water industry.

8:30 am – 5:00 pm

Workshop B: Leading Water Utility Innovation

This workshop provides utilities with the knowledge and tools to create a sustainable culture

of innovation, broadly engage stakeholders, and effectively leverage external resources.

Attendees will learn the eight key disciplines of innovative utilities based on the experience

from private industry and utilities from around the world, and how these disciplines can be

combined into a scalable Utility Innovation Framework that guides utility activities.

8:30 am – 12:00 pm

Workshop C: Effective Staff Training: Bringing the Resources Needed to Do It Right

Utilities have historically under-invested in staff training, few have a realistic picture of the

level of investment required to implement a sound training program, or a considered

approach on the degree to which programs will be designed in-house, with consultant

support, or a combination. This workshop provides information on the achievements and

challenges associated with different approaches, and support for developing agency-specific

training resource plans.

8:30 am – 12:00 pm

Workshop D: Water Utility Management (AWWA Manual M5)

The new AWWA M5 Manual "Water Utility Management" is a go-to reference guide for utility

managers to help them achieve their utility's most critical objectives. Increasing demands,

changing technologies and aging infrastructure complicate every manager's role. This

workshop focuses on what is essential for today's utility managers to know. Industry leaders

will present the M5 Manual's best practices and lesson learned to help today’s utility

managers remain heroes in this ever-changing world.

8:30 am – 12:00 pm

Workshop E: Keeping it Real: Building an Innovative Culture that Gets Results!

This workshop is all about learning and interacting with your peers, and is designed to show,

through real world examples and table discussions, how to pull it all together to get the

results utility leaders need. The workshop will be built around the 5 Keys to Management

Success that, along with the Attributes of Effectively Managed Utilities, make up the Effective

Utility Management approach endorsed by WEF, AWWA, EPA, and seven other major water

sector organizations.

1:30 pm – 5:00 pm

Workshop F: Workforce of the Future

This workshop identifies common ground in anticipated workplace and workforce changes

and provides discussion about how that common ground must meet the needs of the Utility,

meet member needs, and satisfy the needs of the customer. Workshop participants will learn

about the changing workplace, the changing workforce, the intersection of the two, and

solutions and case studies designed to address the issues.

1:30 am – 5:00 pm

Workshop G: Driving Performance through Strategy—Leading, Advancing, and Enhancing Blue

This workshop highlights the opportunities and benefits of strong strategy, performance

management, and innovation. Attendees will learn how growing strong individual and team

performance can drive utility success.

1:30 pm – 5:00 pm

Workshop H: Sustaining Asset Management – The Leadership View

This workshop provides a highly interactive forum for participants to learn from senior

leaders about experiences and practical methods that are effective for leading a successful

asset management program. Case studies and examples of best practices for a range of

topics will be presented by presenters from Toho Water, Tarrant Regional Water District and

DC Water.

Opening General Session

Wed, 2/21 8:30 AM – 10:00 AM Full details on the Opening General Session agenda will be provided in the coming weeks.

Session 1:

Operationalizing Asset Management

Wed, 2/21 10:30 AM – 12:00 PM

10:30 AM

Involving Maintenance to Improve Asset Management- The City of Atlanta’s Journey to Excellence

Robert Bocarro, City of Atlanta; Khalid Yamin; Michael Krawietz, City of Atlanta Dept. of

Watershed Mgt; Janeane Giarrusso, CH2M

11:00 AM

Asset Management Really Can Help: Applying Asset Management Techniques to Assist 3 Utilities

Heather Himmelberger, Southwest Environmental Finance Center

11:30 AM

Asset Management - Small Steps Can Achieve Great Results

David Brewster, Julia Hunt, Matthew Jalbert, Trinity River Authority of Texas

Alternate

A Historic Bay State Town’s Approach to the Reduction of I/I from its Aging Infrastructure

Patrick Cotton, Weston & Sampson Engineers Inc; Jason Mammone, Town of Dedham;

Nathan Michael, Weston & Sampson Engineers Inc

Session 2:

Energy and Technology

Wed, 2/21 10:30 AM – 12:00 PM

10:30 AM

Energy Management System Implementation

Esteban Azagra, Arcadis

11:00 AM

Cost Benefit analysis tool for summertime energy saving

Nasrin Nasrollahi, Jim Mullins, Bill Pease, Umesh Murthy, James Spears, Orange County

Sanitation District

11:30 AM

Realizing Technology Innovation Using Value Management

Michael Rotunno, Arcadis

Session 3:

Finance/Rate Planning and Collaboration

Wed, 2/21 10:30 AM – 12:00 PM

10:30 AM

The Power of Partnership: How Finance and Operations Can Become One Team

Shane Hoffman, WaterOne

11:00 AM

Capital Scheduling and Financial Planning, Engineering and Finance together at last

Fernando Aranda, Joann Giddings, Aurora Water

11:30 AM

AMI Data and Rate Studies – Seizing Opportunities . . . Carefully!

William Zieburtz, Andrew Baker, Stantec

Session 4:

Being Strategic with Your Human Capital

Wed, 2/21 10:30 AM – 12:00 PM

10:30 AM

Achieving World-Class: DC Water Human Capital Management Program

Clifford Dozier, Brandi Fannell, DC Water

11:00 AM

Rotate your Leaders! Optimizing Resources and Succession planning made easy

Jonathon Sprague, Metropolitan St Louis Sewer District

11:30 AM

So you've hired a millennial - Instructions on the care and feeding of your newest employee

Jeanne Jensen, Town of Gilbert

Alternate

Resolving Workforce Challenges of Water and Wastewater Utilities

Sherri Dickerson, City of Atlanta Watershed Management

Session 5:

Asset Management and Change

Wed, 2/21 1:30 PM – 3:00 PM

1:30 PM

Taking Highly Effective Asset Management to New Heights

Matthew Jalbert, Julia Hunt, David Brewster, Trinity River Authority of Texas

2:00 PM

Asset Management Program Implementation – Approach to Affect & Manage Organizational Change

Adrianna Dimperio, Newport News Waterworks; Kraig Schenkelberg, Hazen & Sawyer

2:30 PM

The Benefits of Building a Corporate Asset Management Network (CAMN)

Rhonda Harris, Tata & Howard, Inc.; Vanessa Chau, The City of Brampton; Alvin Pilobello

Alternate

State-of-the-Art Tools and Techniques for Multidisciplinary Condition Assessments

C. Tyler Smith, Larry Elliott, Carollo Engineers

Session 6:

Managing Utilities in a Changing World

Wed, 2/21 1:30 PM – 3:00 PM

1:30 PM

Elements of Leadership for Sustainable Utilities: from our Sector Leaders’ Perspective

Matthew Ries, University of South Florida / Water Environment Federation; Michael

Sweeney, Toho Water Authority; Kala Vairavamoorthy, International Water Management

Institute

2:00 PM

WWW3(cubed): Deliver a $1 Billion CIP, Reduce Debt by $250 Million, and Transfer $1/4 Billion to

the City Author, Brian Roche, P.E., CPA JEA VP/General Manager Water and Wastewater Systems

Brian Roche, JEA

2:30 PM

Effective Utility Management and Utility Financial Health—It DOES Make a Difference

Ted Chapman, S&P Global Ratings; Rob Greenwood, Sarah Shadid, Ross Strategic

Alternate

Utility Enterprise Combination: A Successful Financial Strategy and Public Outreach - St. Johns

County, FL

William Young, James Galley, St. John's County Utility Department; Joe Williams, Raftelis

Financial Consultants, Inc.

Session 7:

Who Pays? Reclaimed and Recycled Water Finance

Wed, 2/21 1:30 PM – 3:00 PM

1:30 PM

Should Recycled Water Customers Pay Capacity Fees? The Cost Sharing between Potable and

Recycled Customers.

Isaac Habib, Raftelis Financial Consultants; Jeff Pape, Temescal Valley Water District

2:00 PM

Pricing Reclaimed Water in the Sunshine State....An Individualized Approach that Makes Sense

David Hyder, Andrew Burnham, Stantec Consulting Services; Rodney Henderson, Toho

Water Authority; Patrick Luce, Stantec Consulting Services

2:30 PM

Challenges and Opportunities for Pricing Reuse Water

Bob Raucher, Corona Environmental Consulting

Alternate

"It's just a line on the bill - how hard can it be?" Well - let us tell you how hard it CAN be...

Jeffrey Duke, Michael McGing, Northeast Ohio Regional Sewer District; Keit Readling,

Raftelis Financial Consultants, Inc.

Session 8:

Engaging Value with Your Customers and Stakeholders

Wed, 2/21 1:30 PM – 3:00 PM

1:30 PM

Water Kiosks and the Trust Deficit in Water Utilities

Manny Teodoro, Samantha Zuhlke, Texas A&M University

2:00 PM

Identifying the Attitudes, Actions, Beliefs and Values That Drive Customer Communication

Karen Raucher, Bob Raucher, Corona Environmental Consulting

2:30 PM

"All of the Above": Moving from a Passive to an Active Stakeholder Engagement Culture

Barbara Shaw, Bud McCrory, Charles Hyland, Mobile Area Water and Sewer System; Carol

Malesky; Patrick Lytle, Stantec

Alternate

Transparency in Cost Allocations and Rate Studies: Challenges and Opportunities for Managers

William Zieburtz, Stantec

Session 9:

Asset Management

Wed, 2/21 3:30 PM – 5:00 PM

3:30 PM

Wastewater System Selfies: Utilizing Remaining Useful Life for Asset Management of Critical

Wastewater Assets

Mazen Kawasmi, Jessica Brown, Freese & Nichols Inc.; Mark Shell, City of Fort Worth Water

Department

4:00 PM

Asset Management for Pump Station Capital Planning- How MSD Does it Better

Robert Daly, Jonathon Sprague, Metropolitan St Louis Sewer District; Anne Kennedy, Brown

and Caldwell; Jeff Theerman, Metro Saint Louis Sewer District

4:30 PM

Man, Machine or Both!

Matthew Matula, Stantec; Dan Myers, Annette Duron, San Antonio Water System

Alternate

Doing More and Spending Less: How Dallas Water Utilities Launched a City-wide Asset and Work

Management Program that Actually Cost Less then Going it Alone

Mark Wehmeyer, Brio Consulting, LLC; Marc Cottingame, Dallas Water Utilities; Nancy

Lerner, Brio Consulting, LLC

Session 10:

Utility Management and Planning for the Future

Wed, 2/21 3:30 PM – 5:00 PM

3:30 PM

The Risk Management Implications of Using and Sharing Highly Uncertain Climate Information in

Utility Decision-Making

Karen Raucher, Bob Raucher, Corona Environmental Consulting

4:00 PM

North Carolina's Statewide Water and Wastewater Infrastructure Master Plan: The Road to Viability

Francine Durso, NC Division of Water Infrastructure; John Solomon, CH2M; Kim Colson, NC

Division of Water Infrastructure

4:30 PM

Fortune Favors the Prepared: Loudoun Water’s Master Planning Process for an Evolving Future

Sarah Lothman, Loudoun Water; Janice Carroll, Phill Yi, Wendell Khunjar, Ronald Taylor,

Hazen and Sawyer; Paul Pitt; Stephanie Ishii, Hazen and Sawyer; Mike Latham, Michael

Rumke, John Mowe, Loudoun Water

Session 11:

Improving System Operations

Wed, 2/21 3:30 PM – 5:00 PM

3:30 PM

Building an Effective On-Call Delivery Framework to Improve Equipment Availability

Richard Schoeck, Gwinnett County; Srinivas Jalla, Gresham, Smith and Partners; Clinton

Davis, Gwinnett County

4:00 PM

Next Generation Electronic O&M Manuals

Daniel Scrutchfield, Dane Jablonsky, Brown and Caldwell

4:30 PM

San Antonio Water System Inflow Reduction Manhole Assessment Program – Scouting the

Seepage

Marisa Vergara, CP&Y Inc; Annette Duron, San Antonio Water System; Mike Leeds, HDR

Engineering Inc; Javier Esquivel, CP&Y Inc

Alternate

AMI – From Concept to Roll Out

Meredith Miller, Government Services Group

Session 12:

Customer Communication and Improvements

Wed, 2/21 3:30 PM – 5:00 PM

3:30 PM

Dude, Where’s My Rates? Best (and Worst) Practices in Communicating Rate Structures on Utility

Websites

Manny Teodoro, Jeffrey Metzler, Texas A&M University

4:00 PM

Creating Customer Advocates: Personalized Online Engagement in San Antonio

William Lloyd, Kelly Spitzley, HDR; Gavino Ramos, San Antonio Water System

4:30 PM

Water Emergency Lessons Learned by the Orange Water and Sewer Authority

Ed Kerwin, Orange Water & Sewer Auth

Alternate

Improving the Customer Experience: All of the Possibilities

Quinn Jackson, City of Atlanta-Department of Watershed Management

Session 13:

Utility Leader Forum

Thu, 2/22 8:30 AM – 10:00 AM

HELP WANTED - Providing Workforce Support and Development in Low Income-High Risk and

Capacity Limited Communities

Presenters:

1. Yolanda Manzone, Environmental Justice and Land Use Program Manager, San

Francisco Public Utilities Commission

2. Shannon Gority, P.E., Chief Executive Officer, Capital Region Water

3. Mac Underwood, GM, Birmingham Water Works Board

4. Mark Jockers and Diane Tanaguchi Dennis, Clean Water Services, OR

Session 14:

Asset Management Tools

Thu, 2/22 8:30 AM – 10:00 AM

8:30 AM

Risk Management for Buried Assets -- Tapping the TBL Consequences of Failure into Asset

Management

Bob Raucher, Jim Henderson, Corona Environmental Consulting

9:00 AM

San Antonio Water System Condition Assessment Program – Scoring the Underground

Marisa Vergara, CP&Y Inc.; Annette Duron, San Antonio Water System; Mike Leeds, HDR

Engineering Inc; Katherine Tillison, CP&Y Inc.

9:30 AM

Modeling the Future: Utilizing SAWS’ All-Pipes Model to Develop a Phased CIP

Scott Cole, Freese and Nichols Inc.; Bob Johnson, San Antonio Water System

Alternate

Applying Multiple Condition Assessment Tools for Large Diameter Pipelines in Support of

Replacement Planning

Celine Hyer, Gregory Osthues, Arcadis

Session 15:

Looking into the Future Through Intentional Public Involvement

Thu, 2/22 8:30 AM – 10:00 AM

8:30 AM

Create a Content Strategy for Your Utility in Six Easy Steps!

Lisa Van Riper, Kristina Twigg, Alexandria Renew Enterprises

9:00 AM

Open to Opportunities: Central Arkansas Water Consumes Nearby Utility

Charles Bohannon, Jeff Mascagni, Central Arkansas Water; Rocky Craley, Raftelis Financial

Consultants Inc.

9:30 AM

Talking Like Tomorrow’s Water Utilities Today

Tom Hickmann, City of Bend; Elizabeth Barg, Barney & Worth, Inc.

Alternate

Develop Sustainably: Measuring the Success of Infrastructure Projects

Meaghan McArdle, Wilmot Inc

Session 16:

Integrated Strategic Planning - A Road Map to the Future

Thu, 2/22 8:30 AM – 10:00 AM

8:30 AM

Boxelder Gets Strategic about Effective Utility Management

Karen Reynolds, Dennis Gatlin, Boxelder Sanitation District; James Ginley, Independent

Consultant

9:00 AM

Integrated Utility Planning: An Enterprise-Wide Approach to CIP Project Prioritization

Brandon Pfleckl, Prince William County Service Authority, VA; John Guilfoyle, Innovyze Inc

9:30 AM

Michigan's Water Resource Utility of the Future Initiative

Peter Cavagnaro, Johnson Controls, Inc.; Brian Hannon, Moore & Bruggink

Alternate

Vision 2020: Atlanta Watershed Management's Roadmap to Become a Leading Public Utility

Kishia Powell, City of Atlanta Department of Watershed Management; Andrada Butler,

Department of Watershed Management

Session 17:

Utility Leader Forum

Thu, 2/22 10:30 AM – 12:00 PM

Sustainable Rates: Balancing Revenue and Resource Efficiency

Panelists:

1. Veronica Blette, U.S. EPA

2. Karen Guz, SAWS

3. Mary Ann Dickinson/Megan Chery, AWE

Session 18:

Asset Management and Planning

Thu, 2/22 10:30 AM – 12:00 PM

10:30 AM

Asset Management in Master Planning for Comprehensive Sewer Management Plans

Eric Scherch, HDR Inc

11:00 AM

How to Keep Your Wastewater CIP from Being Flushed - The Intersection of Master Planning and

Business Planning

Richard Weatherly, Kendall Ryan, Freese and Nichols; Yellambalsi Ramachandra, City of

Huntsville

11:30 AM

Great Lakes Water Authority’s Unique Approach to Asset Management Governance

Jody Caldwell, Great Lakes Water Authority

Alternate

The ABC’s of LOS - Developing a Level of Service Model for the Town of Newmarket

Dean Rurak, Yaku Consulting Ltd; Lisa Ellis, Town of Newmarket

Session 19:

Workforce Improvement - The Importance of Effective Human Capital

Thu, 2/22 10:30 AM – 12:00 PM

10:30 AM

Attitude Reflects Leadership: Only Excellent Employees Need Apply; Getting the Most Out of Your

Workforce

Charles Bohannon, Central Arkansas Water

11:00 AM

Building Morale for O&M Staff with Measurable Improvements in Productivity and Engagement

Christopher Coit, Jason Hughes, DC Water

11:30 AM

Bringing Operator Training & Human Capital Development into the 21st Century with Virtual Plant

Models – 3 Case Studies

Malcolm Fabiyi, Spencer Snowling, Hydromantis, Inc.

Alternate

Economic Inclusion and Disparity

Sharise Horne, Louisville MSD; J. Rita McNeil-Danish, JD Strategists LLC

Session 20:

Proactively Managing Risk

Thu, 2/22 10:30 AM – 12:00 PM

10:30 AM

Lessons Learned from Integrated Risk Management Planning by Louisville MSD

Perry Gayle, AECOM; Tony Marconi, John Carsone, Louisville MSD

11:00 AM

From Ashes to Achievement, GLWA’s Story of Rapid Risk Response Following a Facility Fire

Bob Sanders, PMA Consultants LLC; Philip Kora, Michael Tilley, Kashmira Patel, Great

Lakes Water Authority; Darrel Field, PMA Consultants LLC; Majid Khan, Great Lakes Water

Authority

11:30 AM

A people-centered approach to Risk Management

Jonathon Sprague, Metropolitan St Louis Sewer District

Alternate

Fort Wayne Tunnel Works - Successes and Lessons Learned in Bidding the Largest Single Project

in City History

Matthew Wirtz, TJ Short, Fort Wayne City Utilities; Leo Gentile, Black & Veatch Corporation

Session 21:

Texas Topic

Thu, 2/22 1:30 PM – 3:00 PM Mehmet Boz, KCI Technologies, Inc.

Jennifer Ivey, Carollo

Session 22:

Business Process Optimization

Thu, 2/22 1:30 PM – 3:00 PM

1:30 PM

Flint’s Path to Distribution System Optimization

Rebecca Slabaugh, Arcadis

2:00 PM

How Are You Handling the People Component of Performance Improvement?

Seth Garrison, Thomas Arn, Raftelis Financial Consultants

2:30 PM

How Fast Can We Restart Stormwater Fee Billing for 330,000 Accounts? SWiFTly!

Jeffrey Duke, Michael McGing, Northeast Ohio Regional Sewer District; Christopher

McPhee, Keith Readling, Raftelis Financial Consultants

Alternate

Rome Wasn't Built in a Day (Neither Should a CMMS)

Evan Walsh, Lowell Regional Wastewater Utility; Aditya Ramamurthy, Hazen and Sawyer;

Michael Stuer, Lowell Wastewater Utility; Charles Wilson, Hazen and Sawyer

Session 23:

The Importance of Collaboration in Utility Partnerships

Thu, 2/22 1:30 PM – 3:00 PM

1:30 PM

Clearwater: Storage, Recovery, and Partnership in Southern AZ and Statewide

Jeff Biggs, Tucson Water

2:00 PM

From Conflict to Collaboration

Meredith Miller, Government Services Group

2:30 PM

One Water LA: A Collaborative Approach to Integrated Water Management

Jacquelin Reed, Inge Wiersema, Carollo Engineers; Lenise Marrero

Alternate

Inflow and Infiltration in Satellite Systems: Do Good Agreements Really make Good Neighbors?

Mark Poling

Antonia Machado, Clean Water Services

Session 24:

Information Technology (IT) Management

Thu, 2/22 1:30 PM – 3:00 PM

1:30 PM

Data Management & Business Intelligence - A “Big” Data Driven Road Map for Enterprise Decision

Aditya Ramamurthy, Hazen and Sawyer

2:00 PM

Using Data Science to Drive Water Utility Decisions: A Case Study in a Medium-Sized Utility

Janani Mohanakrishnan, Christine Boyle, Valor Water Analytics

2:30 PM

Intelligent Water Systems: Are We Moving Too Quickly?

Corey Williams, Optimatics; Barry Liner, WEF Membership & Association Services; Kevin

Morley, AWWA; Travis Wagner, Pure Tech Ltd.; Don Corrado, HRSD

Alternate

The NIST Cybersecurity Framework (CSF) and Its Relationship to Water/Wastewater Cybersecurity

Bob George, Tetra Tech

Session 25:

Speed Strategies in Communications: How to Win Community

Support and Influence the Conversation About Your Utility

Thu, 2/22 3:30 PM – 5:00 PM

3:30 PM

Marci Davis, Jacobs Engineering

3:45 PM

Mary Gugliuzza, City Of Fort Worth Water Dept

4:15 PM

Christina Montoya, El Paso Water Utilities

4:30

Karen Snyder, Katz & Associates

Session 26:

Operations/Maintenance - Improving Efficiency

Thu, 2/22 3:30 PM – 5:00 PM

3:30 PM

Fostering Creativity and Innovation Through an Open and Collaborative Environment ------ a Case

Study from Clean Water Services

Ting Lu, Diane Taniguchi-Dennis, Clean Water Services

4:00 PM

Using the “Soft Stuff” to Enhance Maintenance Management

Simon Watson, Brown and Caldwell; Steven Stewart, City of Durham

4:30 PM

Columbia, SC Operations: Empowered Employees and Increased Efficiency through Operator

Workforce Planning

Jack Geisenhoff, EMA, Inc.; David Wiman, CIty of Columbia, SC

Alternate

Promoting Utility Excellence through Professional Certification

Paul Bishop, Assoc Boards of Certification; Alan Cranford, Murfreesboro TN

Session 27:

Are You Ready? Emergency Preparedness Approaches

Thu, 2/22 3:30 PM – 5:00 PM

3:30 PM

Emergency Preparedness Exercise—Driving Resiliency and Readiness

Ruth Joplin, Reed Dring, Edward Karpinski, Metropolitan Water Reclamation District of

Greater Chicago

4:00 PM

Regular Exercise: The Rx for any Resilient Utility

Jin Shin, Washington Suburban Sanitary Commission; Andrew Ohrt, Nicole Brown, Arcadis

4:30 PM

Water Utility Decontamination Preparedness Tools

Veronica Aponte-Morales, Marissa Lynch, Environmental Protection Agency

Alternate

Dam Safety – The Missed Risk in Plain Sight

Sandra Glenn, Sandy Smith, DeKalb County Department of Watershed Management

Session 28:

US Department of Agriculture Federal Funding for Green

Infrastructure: Source Water and Storm Water

Thu, 2/22 3:30 PM – 5:00 PM

3:30 PM

Peter Stangel, US Endowment for Forestry and Communities

3:50 PM

Dave White, nineb group

4:20 PM

Alan Fortenberry, Beaver Water District

4:40 PM

Ed Saxon, BJWSA

Session 29:

Proactive Connection with Customers and Stakeholders

Fri, 2/23 8:30 AM – 10:00 AM

8:30 AM

Increase Customer Engagement with Pop Up Events

Louise Bhavnani, Jennifer Frost, Charlotte Water

9:00 AM

Taking the Lead: Communicating with Stakeholders about Lead in Drinking Water

JC Davis, Las Vegas Valley Water District; Greg Kail, AWWA

9:30 AM

Forging Powerful and Sustainable Relationships Between Clean Water Agencies and the

Community

Sakis Kotsantonis, KKS Advisors; Alison Witheridge, Water Research Foundation; Alejandro

Pinedo, Sophie Lawrence, KKS Advisors

Alternate

Public Outreach Throughout the Project Life Cycle

Karen Snyder, Sarah Rossetto, Katz & Associates

Session 30:

Benchmarking and Performance Management

Fri, 2/23 8:30 AM – 10:00 AM

8:30 AM

“Wait—why 3 percent?” Historical benchmarking and forecasting of utility cost escalation rates

Mark Panny, Pierce Rossum, Carollo Engineers

9:00 AM

Performance Measures to Improve Your Capital Improvement Program

Bruce, Husselbee, HRSD

9:30 AM

Growing Along Successfully: Benchmarking Performance at the Rapidly-Growing North Texas

Municipal Water District

Brian Brooks, Tom Kula, North Texas Municipal Water District; Seth Garrison, Thomas Arn,

Raftelis Financial Consultants

Alternate

A Utility Manager’s Dream: Using Smart Infrastructure and Intelligent Dashboards with Data

Visualization to Drive Management, Operations, and Maintenance Decisions

Bryan Cully, CDM Smith; Joey Jaco, Clint Shealy, City of Columbia

Session 31:

Finance, Accounting and Rate Policy

Fri, 2/23 8:30 AM – 10:00 AM

8:30 AM

Los Angeles Department of Water And Power: Water Rates For The New Future

Julie Spacht, LADWP

9:00 AM

Cost Recovery Policy (Financial Plan)

Mark Coffin, H Duffie, Mount Pleasant Waterworks Sewer Commission

9:30 AM

Fixed? Variable? Something In-between: A one-year review of the Demand Equivalent Charge at

South Coast Water District

Pierce Rossum, Carollo Engineers; Dennis Erdman, South Coast Water District; Mark

Panny, Carollo Engineers

Alternate

Get the most bang for your buck with WIFIA!

Danusha Chandy, Amit Srivastava, US EPA

Session 32:

Infrastructure Management

Fri, 2/23 8:30 AM – 10:00 AM

8:30 AM

Delivering a New Water Supply to Union County, North Carolina using an Integrated Delivery Model

L Mosteller, HDR Engineering; Edward Goscicki, Union County Public Works

9:00 AM

Into the 21st Century: The Evolution of the Detroit Water and Sewerage Department

Devan Thomas, AECOM; Palencia Mobley, Detroit Water and Sewerage Department

9:30 AM

In Search of Infrastructure Optimization: A Formalized, Data-Centric Approach to Long-Term Capital

Planning and Asset Management

H.L. (Lenny) Matthews, City of Norfolk Department of Utilities; Ryan Nagel, Hazen and

Sawyer

Alternate

Changing a Historic Geneva Steel Plant Water Supply to a new Regional Culinary Water System in

Utah

David Pitcher, KC Shaw, Central Utah Water Conservancy District

Session 33:

Strengthening Your Organization - Culture and Improvement

Fri, 2/23 10:30 AM – 12:00 PM

10:30 AM

Fort Wayne’s Strategy to Creating a Highly Effective Engineering Team

Matthew Wirtz, Fort Wayne City Utilities; Ben Groeneweg, City of Fort Wayne

11:00 AM

Creating a Sustainable Organization Through Workforce Development at Cobb County-Marietta

Water Authority

Richard Gerstberger, Tap Resource Development Group Inc.; Glenn Page, Cobb County

Marietta Water Authority

11:30 AM

Finding our own Rosetta Stone

Salil Kharkar, Theresa Bruton, Kevin Butturff, Elkin Hernandez, Jaime Alba, Shawna

Martinelli, DC Water

Session 34:

Expanding Benchmarking: Going Beyond the Metrics

Fri, 2/23 10:30 AM – 12:00 PM

Expanding Benchmarking: Going Beyond the Metrics

10:30 AM

Terry Brueck, EMA Inc.

10:40 AM

Scott Haskins, CH2M

11:00 AM

Stephanie Passarelli, AWWA

11:20AM

Frank Roth, Albuquerque Bernalillo County Water Utility Authority

11:40 AM

John Albert, Water Research Foundation

Session 35:

Funding and Affordability

Fri, 2/23 10:30 AM – 12:00 PM

10:30 AM

Navigating Legal Constraints to Funding Customer Assistance Programs

Jeffrey Hughes, Stacey Berahzer, Erin Riggs, UNC Environmental Finance Center

11:00 AM

Austin Water 2017 Cost of Service Study: Not Your Typical Rate Study

David Anders, Joseph Gonzales, Austin Water Utility; Richard Giardina, John Wright, Rocky

Craley, Raftelis Financial Consultants Inc

11:30 AM

State-sponsored Financing and the Costs of Low-Interest: A Cost Comparison for Project Financing

with Real World Data on Complying with State Revolving Fund Requirements

Ryan Graf, Shawn Gaddie, AE2S Nexus

Alternate

Assessing Affordability: Meaningful Measurement of Water & Sewer Costs for Low-Income

Manny Teodoro, Texas A&M University

Session 36:

Environmental Issue Management

Fri, 2/23 10:30 AM – 12:00 PM

10:30 AM

Utilizing Sponsorship Lending with the Clean Water State Revolving Fund (CWSRF)

Frances Josephs, U.S. Environmental Protection Agency

11:00 AM

Swimmers to the rescue! How an organized group of Florida’s open water swimmers are saving

fresh water lakes by adding swimmable as a drinking water quality parameter.

Jay Madigan, Valerie Anderson, John Meisenheimer, Lake Cane Restoration Society

11:30 AM

Making Infrastructure Smart: Cost Saving Solutions for Large Low-Flow Pipes.

Elena Rubchinskaya, Tim Ruggaber, EmNet, LLC; Katherine Knab, Buffalo Sewer Authority

Alternate

An Economical, Low-Impact Wastewater Collection System

Lindsay Tucker, Orenco