upmc ilead course catalog · p a g e | 2 ilead . . . inspiring leaders through education,...

UPMC iLead Course Catalog

Issued by: Corporate Learning & Development

Calendar Year 2012

Revised October, 2011

Copyright © UPMC, 2008

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iLead . . . Inspiring Leaders through Education, Association, and Development

Welcome!

This course catalog contains important information and details regarding leadership-development

and management courses within UPMC’s iLead Program. iLead is an acronym for Inspiring

Leaders through Education, Association, and Development. The iLead banner reflects the core

views of this program: Think. Share. Grow. Lead.

To develop, support, and sustain leadership bench strength at UPMC, the iLead program fosters:

Education (“Think”) through relevant, timely workshops and courses that are both

internally created and externally produced and available through instructor-led and online

means;

Association (“Share”) by fostering collegial discussion, networking, and interaction

among UPMC management staff through a variety of means.

Development (“Grow”) through a learning-sustainability process that (1) holds

management accountable for applying newly acquired leadership knowledge and skills in

their everyday positions and (2) ensures that higher level managers are supportive of the

learning and development process.

And, the outcome of these core components? Strong leadership.

Corporate Learning and Development invites you to review the information contained within this

course catalog. Courses will be available on a rotating basis throughout the year. You will find

the available course calendar for each month on Infonet under Human Resources > Learning and

Development > Leadership Development (iLead). Questions regarding iLead may be sent to

Corporate Learning and Development at [email protected].

http://infonet2.upmc.com/OurOrganization/Enterprise/HR/Pages/default.aspx

http://infonet2.upmc.com/OurOrganization/Enterprise/HR/Training/Pages/default.aspx

http://infonet2.upmc.com/OurOrganization/Enterprise/HR/Training/Pages/default.aspx

http://infonet2.upmc.com/OurOrganization/Enterprise/HR/Training/Pages/Leadership-Development-(iLead).aspx

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Table of Contents

Course Category/Title Page Number

Leadership Development

Coaching for Improvement 5

Coaching for Success 6

Delegating for Results 7

Essentials of Leadership 8

Leading Change 9

Retaining Talent 10

Resolving Conflict 11

Local Leadership Development Opportunities 12-15

Management Tools

Effective Performance Management 17

Interviewing Skills: Tips and Techniques for Successful

Interviewing

18

Navigating the Transition to Management: Shifts in

Perspective (Presented by: LifeSolutions)

19

Sexual Harassment in the Workplace 20

Unions Awareness 21

Corrective Action: Tools for Fixing Workplace Problems 23

Fair Labor Standards Act (FLSA) Training For Managers 24

ManageABILITY 25

People Development

DiSC Assessment: Understanding Your Leadership Style 27

Generations Working Together: Managing a Multi-

Generational Workforce (Presented by: LifeSolutions) 28

Project Management 29

Quality Improvement Courses 30

Build Cultural Competence 31

Course Registration and Cancellation

uLearn Registration Process 32

Cancellation Policy 33

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Leadership Development Courses:

Development Dimensions International (DDI)

The essence of being an effective leader lies in establishing good interpersonal work

relationships and having the ability to spark action in others. The UPMC iLead Program

“Leading People” Development Dimensions International (DDI) courses are built around

competencies and are designed to give people at all levels the skills they need to be

increasingly effective in their jobs. Invest in your development today by registering for the

DDI suite of classes. The DDI Essentials of Leadership foundational course is a prerequisite

to other noted DDI offerings.

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Coaching for Improvement (DDI)

Training Highlights –

Identify situations in which you need to coach for improvement.

Use a Discussion Planner to prepare a step-by-step approach for discussing

improvement.

Use the interaction process to conduct coaching for improvement discussions

that meet practical and personal needs.

Recognize that coaching for improvement is an ongoing process.

Use the STAR technique to provide specific, balanced feedback to people working to

improve performance.

Primarily Supports UPMC Competencies:

Effective Employee Performance Assessment

Setting a Developmental Climate

Registration: Register for available courses in uLearn, which is accessible through My HUB.

For more information on registering for courses click here or turn to page 30 in this catalog.

Format: Instructor-led workshop

Duration: 4 hours

Primary Audience: Management with direct staff reports

Fee: N/A

$200.00 fee for cancellations (or no show) within less than 20 business days (please refer to

cancellation policy on page 31)

Sessions: August 16th

; 8 a.m. – 12 p.m. – U.S. Steel Tower, Floor 56

Other information: The learner must complete Essentials of Leadership before registering for

this course.

http://infonet.upmc.com/HubRedirect.asp

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Coaching for Success (DDI)

Training Highlights -

Recognize opportunities to build work group’s knowledge, skills, and confidence by

providing proactive coaching that prepares people for success.

Use a Discussion Planner to prepare a step-by-step approach to coaching.

Use the interaction process to conduct coaching for success discussions that meet

practical and personal needs.

Identify the elements of ongoing coaching: observing performance and measuring results,

and providing timely feedback and support.







Duration: 4 hours


Fee: N/A



Sessions: June 19th

; 8 a.m. – 12 p.m. – U.S. Steel, Floor 56


this course.


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Delegating for Results (DDI)


Identify tasks and responsibilities that can and should be delegated and determine the

most effective method of allocating them.

Assess the scope of delegated tasks and identify the appropriate level of authority and

support to give to the people doing work.

Use a set of criteria to select the best people for tasks and responsibilities you want to

delegate.

Use the interaction process – Key Principles, Interaction Guidelines, and process skills –

to conduct delegation discussions that meet personal and practical needs.

Determine methods for monitoring the progress of delegations that will allow you to stay

in touch without getting in the way.

Identify barriers to delegating and tactics for overcoming them.


Leadership

Communication

Teamwork




Duration: 4 hours


Fee: N/A



Sessions: April 11th



this course.


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Essentials of Leadership (DDI)


Evaluate your use of important leadership behaviors and identify your leadership

strengths and areas for development.

Assess your interaction skills and target specific skills you would like to develop further.

Use the interaction process to achieve critical business objectives while enhancing

working relationships.

Use the STAR technique to provide meaningful, supportive feedback.


Leadership

Communications




Duration: 4 hours


Fee: N/A



Sessions:

January 12th

; 8:30 a.m. – 12:30 p.m. – Forbes Tower, 8096

March 6th


May 10th

; 8:30 – 12:30 p.m. – Forbes Tower, 8096

July 26th

; 8 a.m.– 12 p.m. – U.S. Steel Tower, Floor 56

September 20th

; 8:30 a.m. – 12:30 p.m. – Forbes Tower, 8096

November 13th


Other information: This course is a pre-requisite for all other DDI courses.


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Leading Change (DDI)


Understand the natural process that people experience in reaction to change and

recognize the effects of change on individuals, teams, and the organization.

Identify types of discussions about change and determine when it’s appropriate to use

each type.

Use a Discussion Planner and the interaction process skills to prepare for and conduct

effective discussions about change.

Recognize the signs of resistance to change and identify best practices for overcoming

resistance.

Prepare a plan for sustaining progress and regularly celebrating successes.

Primarily Supports UPMC Competency:

Flexibility




Duration: 4 hours


Fee: N/A



Sessions: October 19th



this course.


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Retaining Talent (DDI)


Understand the business impact of turnover on the organization, the work group, and the

leader.

Recognize the leader’s critical role in retaining organizational talent.

Identify the interests and expectations that have the strongest effect on a person’s desire

to stay in or leave a position.

Use probing skills and the interaction process to identify and address sources of

dissatisfaction.

Develop solutions to address retention issues for individuals and the work group.


Leadership

Flexibility

Communication





Duration: 4 hours


Fee: N/A



Sessions: December 5th



this course.


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Resolving Conflict (DDI)


Identify common causes of workplace conflict.

Recognize the stages of conflict and the behavioral signs that point to escalation of

conflict.

Identify four tactics for effectively resolving workplace conflict and when to use them.

Assess conflict situations and select the most appropriate resolution tactic.

Use the interaction process to conduct effective conflict resolution discussions.


Teamwork

Communication




Duration: 4 hours


Fee: N/A



Sessions: February 15th



this course.


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Local Leadership Development Opportunities

Institute for Management Studies (IMS)

UPMC is a member of the Institute for Management Studies (IMS). IMS has been the leader in

executive and management development for 33 years and offers monthly, one-day seminars on

cutting-edge management topics. Seminars are offered regionally and cover topics such as team

management, business strategy, leadership, decision making, critical thinking and problem

solving. Each workshop is designed to deliver practical tools that can be immediately

implemented into your daily executive and management practices.

All seminars are held at the Rivers Club, Oxford, 301 Grant Street, Pittsburgh, PA 15219.

Breakfast and lunch are provided. Seminar registration fee for individual participation is

$385.00, which will be charged to your cost center.

These workshops are high quality and are excellent opportunities for your self development.

Please ensure that you discuss learning objectives with your respective manager and obtain

his/her approval before registering for an event.

If you have questions on this program, please contact Mark J. Spear Chairman, IMS-Pittsburgh,

at (724)996-1996 Email: [email protected].

General Information

Format: Instructor-led workshops

Primary Audience: VP’s, Senior Managers, and General Managers

Fee: $385.00 (charged to the learner’s cost center)

Registration and Session Information:

IMS Website: http://www.ims-online.com/pittsburgh

When registering for IMS courses, you will not fill in a VIP Number or a Tax ID Number. You

will indicate UPMC. For billing, select the Invoice option. Your confirmation email will have

the invoice as an attachment. Print out the attachment, and submit it through eVoucher.

mailto:[email protected]

http://www.ims-online.com/pittsburgh

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January 26, 2012

Dealing with Difficult People: Bringing Out the Best in Others, Even at Their Worst

To help participants increase their communication flexibility, this session will focus on the three

keys to unlocking successful communication. First, they will consider what motivates people to

behave the way they do. Second, they will explore the communication skills they use

unconsciously with people who get along with them, and then learn how to consciously use those

skills with difficult people. Finally, they will see how to deal with 10 types of behavior that

make certain people unbearable to work with.

February 9, 2012

Get the Most from Your ‘B’ and ‘C’ Players While Developing Your High Performers

This program will focus on strategies and tactics for coaching two key employee groups found in

every organization: the ‘high-potentials’ and the ‘B and C’ players. High potential employees

have different needs than the B and C players on the team. This session will focus on how to

coach, motivate, and develop each individual on the team for maximum effectiveness.

Participants will learn systems and methods to develop high potentials for current and future

success. They will also analyze coaching techniques designed to get the most from B and C

players. Attendees will learn how to apply these concepts to engage and motivate every member

or their team.

March 22, 2012

Project Management Made Simple: Practical Tools for Leaders and Teams

Strengthen your ability to effectively plan and execute products that successfully deliver

organization goals and benefits. Learn to use best practice methods for turning good ideas into

executable plans, even with complex and difficult issues. This session equips leaders and teams

at all levels with a proven approach for planning and executing critical products and projects,

based on concepts from Mr. Terry Schmidt.

April 25, 2012

Critical Decision Making: The Role of Constructive Conflict

Through fascinating examples from history, including the Bay of Pigs, Cuban Missile Crisis, and

the tragedy on Mount Everest, this workshop will explore the following: the five myths of

executive decision making; how to foster open debate; how to achieve “diversity in counsel,

unity in command”; how to move to closure; overcoming the inability to decide; avoiding

“analysis paralysis” and other pitfalls; how to gain the whole-hearted commitment to act; and

how to address hidden doubts that could undermine your final decision.

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May 17, 2012

The Resilient Leader: 7 Skills to Boost Your Abilities and Strengths

In this session, participants will learn 7 skills to boost their leadership abilities and to foster an

atmosphere of resilience for and in those they lead. You will receive a personal profile of your

strengths and weaknesses across the 5 strengths that make an excellent and resilient leader –

Integrity, Mentoring, Aligned Values, Results, & Connection to the job. This profile will direct

your customized learning as you practice the leadership skills. In this fun and interactive

session, what participants learn about themselves as leaders will be revealing.

June 13, 2012

How to Manage the Overwhelm: Stop the Busywork and Start the Work that Matters

In this practical, interactive workshop participants will: Come to grips with the difference

between Good Work and Great Work; Understand the key three characteristics needed to do

more Great Work; Find clues to their own Great Work; Tap into the power of projectization;

Learn how to better balance the demands of the organization; and Identify five practical ways to

stop the busywork.

July 18, 2012

Creating and Managing Your Career and Your Brand

Counter to what many think, personal branding is not about creating a false image for the outside

world. It’s about gaining clarity on strengths, values, and skills and using this self-awareness to

drive greater value for a career and a company. To achieve these goals, participants learn to

demonstrate their value through everything they do and make an indelible mark on their internal

and external constituencies. They must build a powerful and pervasive reputation among team

members and with everyone whom they interact.

August 22, 2012

Transitioning to Management: Leading Professional and Expert-Based Groups

This session will help participants define and distinguish leadership and management

responsibilities in a technical or professional group or team. The session will also address how

to first understand and then adapt to some of the unique motivational interests and viewpoints

among technical and professional experts a leader is likely to encounter. Those in lead positions,

technical project managers, or those who have recently moved into managing a technical or

professional function will find this session most helpful.

September 18, 2012

Leaders as Teachers, Coaches, and Mentors

Throughout history, leaders have naturally served as teachers, coaches, and mentors. Yet, in

today’s busy and competitive business world, these same leader-led teaching, coaching, and

mentoring practices are inconsistently implemented. This is a highly interactive program with

numerous opportunities for participants to adapt the content to their work situations.

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October 31, 2012

Strategy Execution: Frameworks and Best Practices

This seminar will introduce participants to best current thinking concerning strategy execution; it

will explore best practices across diverse industries, and, importantly, it will introduce attendees

to diagnostic frameworks that they can apply to “live” business issues. Emphasis will be placed

on three interrelated areas: 1. increasing “execution IQ”; 2. identifying and managing “strategy

accelerators”; and 3. “execution driven leadership practices.”

November 14, 2012

Getting to the Honest Truth: Improving Leadership, Communication, and Teamwork

One of the top problems in the work world today, is the failure to distinguish what is “noticed”

(the facts of the situation) from what is “imagined” (opinions, thoughts, evaluations,

conclusions). Think of how often people operate and make decisions as if their opinions are fact

rather than exploring the real truth. This misdiagnosis becomes even more exacerbated when

people have different agendas, goals, and backgrounds. This workshop will demonstrate tools

and techniques for improving open, honest communication and provide a forum to practice them.

December 11, 2012

Corporate Alchemy: Turning Employee Insights into Gold

This seminar will show participants how the best managers and organizations encourage, collect,

and implement large numbers of employee ideas. It will show them the principles involved, the

benefits expected, and the possible pitfalls along the way and how to avoid them. Front-line

ideas are a powerful engine that can help attain performance excellence and generate a

sustainable competitive advantage. The best leading indicator of a unit’s future performance is

the number of implemented ideas it is getting right now.

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Management Tools: Instructor-led

Various UPMC Presenters

iLead instructor-led courses are available to advance managers’ knowledge and awareness

of critical topics regarding UPMC policies, practices and procedures. Registration is

available on uLearn.

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Effective Performance Management

This course will help leaders –

Understand the philosophy of performance management.

Learn how to coach staff for self reflection.

Understand the difference between coaching and counseling.

Enhance skills to handle difficult conversations.

Improve goal setting.

Learn how to construct, implement, and effectively monitoring a Performance

Improvement Plan (PIP).




Judgment/Decision Making




Duration: 4 hours


Fee: N/A

Sessions:

January 19th

; 8:00 a.m. – 12:00 p.m. – U.S. Steel Tower, Floor 56

March 1st; 8:00 a.m. – 12:00 p.m. – U.S. Steel Tower, Floor 56

May 31st; 8:00 a.m.– 12:00 p.m. – U.S. Steel Tower, Floor 56

July 19th


September 6th


November 1st; 8:00 a.m. – 12:00 p.m. – U.S. Steel Tower, Floor 56

Other information: N/A


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Interviewing Skills: Tips and Techniques for Successful

Interviewing

This course will help leaders -

Discover various styles of interviewing.

Create a behavioral based interview guide.

Understand how to evaluate all applicant data and make the best hiring decision.


Decision-Making

Leadership




Duration: 4 hours


Fee: N/A

Sessions:

February 9th


April 12th


June 7th


August 9st; 8:00 a.m. – 12:00 p.m. – U.S. Steel Tower, Floor 56

October 11th


December 13th




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Navigating the Transition to Management:

Shifts in Perspective (Presented by: LifeSolutions)

This course will help first time supervisors/managers -

Identify and discuss the normal, expected stressors, as well as the unexpected stressors,

inherent in the transition to management.

Explore the various shifts in perspective that are part of the shift from staff to

management, including:

o The new position in the organization

o New Expectations (What is expected of you)

o Boundaries and dual relationships

o Tolerating ambiguity

o Multiple loyalties

Recognize what is lost and what is gained in this transition.

Begin to work on forming a new identity as a manager.




Judgment/Decision Making

Initiative, Accountability and Communications




Duration: 2 hours

Primary Audience: First-time managers with direct staff reports

Fee: N/A

Sessions:

January 10th

; 8:30 a.m. – 10:30 a.m. – U.S. Steel Tower, Floor 56

April 3rd


July 10th


October 3rd


Other information: Offered back-to-back with Generations Working Together. You may

register to attend Navigating the Transition to Management in conjunction with Generations

Working Together, or you can choose to take Navigating the Transition to Management

individually.


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Sexual Harassment in the Workplace

This course will help leaders -

Identify harassment issues and situations in the workplace.

Understand the provisions and uses of the policy.

Understand the potential effect harassment can have on staff and morale.

Understand how to handle and address claims of harassment.


Leadership



Format: Instructor-led workshop or Webinar

Duration: 2 hours


Fee: N/A

Sessions:

March 14th


May 10th

; 12:00 p.m. – 2:00 p.m. – Webinar

August 1st; 10:15 a.m. – 12:15 p.m. – U.S. Steel Tower, Floor 56

October 9th

; 12:00 p.m. – 2:00 p.m. – Webinar

Other information: The instructor-led workshops located at U.S. Steel are offered back-to-back

with Unions Awareness. You may register to attend Sexual Harassment in the Workplace in

conjunction with Unions Awareness, or you can choose to take Sexual Harassment in the

Workplace individually.

The Webinars are offered independently. You will receive log-in information the week before

the webinar is scheduled to take place.


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Unions Awareness

This course will teach leaders -

About the methodology behind union-organizing efforts and the appropriate means by

which the employer can prevent such efforts

How to recognize and respect labor organizing activity

How to identify reasons for labor organizing

What to expect in an election process and union campaign


Leadership



Format: Instructor-led workshop or Webinar

Duration: 2 hours


Fee: N/A

Sessions:

March 14th


June 6th

; 12:00 p.m. – 2:00 p.m. – Webinar

August 1st; 8:00 a.m. – 10:00 a.m. – U.S. Steel Tower, Floor 56

November 7th

; 12:00 p.m. – 2:00 p.m. – Webinar

Other information: The instructor-led workshops located at U.S. Steel are offered back-to-back

with Sexual Harassment in the Workplace. You may register to attend Unions Awareness in

conjunction with Sexual Harassment in the Workplace, or you can choose to take Unions

Awareness individually.

The Webinars are offered independently. You will receive log-in information the week before

the webinar is scheduled to take place.


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Management Tools: Online Learning

iLead online modules are self-contained, self-paced courses available to advance managers’

knowledge of critical topics regarding UPMC policies, practices and procedures. All

courses are available on uLearn.

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Corrective Action: Tools for Fixing Workplace Problems

This course reviews:

The policy and procedures related to corrective action.

The basics of administering corrective action, including an explanation of each level

within this progressive process.


Leadership




Format: Online Module

Duration: 1 hour


Fee: N/A



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Fair Labor Standards Act (FLSA) Training for Managers


The Fair Labor Standards Act as it relates to exempt and non-exempt status, hours

worked, overtime pay, etc.


Leadership



Duration: 1 hour


Fee: N/A

Other information: If you are a manager with no direct staff reports, please enroll in the HR

FLSA for Exempt Employees which is also available in uLearn.

To enroll for the HR FLSA for Exempt Employees:

1. Log onto My HUB.

2. Select the Human Resources tab.

3. Click on uLearn Information.

4. Select Search the Catalog.

5. Under the Category drop-down box, select iLead Online Learning.

6. Click Search.

7. Click Enroll next to the Fair Labor Standards Act (FLSA) Training for Managers.

8. Click Enroll next to the HR FLSA for Exempt Employees.


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ManageABILITY


The Americans with Disabilities Act and ADA Amendment Act.

Requests for accommodations and how to respond to them.

How to interview candidates with disabilities.

Resources available to managers including the centralized accommodation process.


Supporting an inclusive workplace

Leadership

Judgment/Decision-Making



Duration: 1 hour


Fee: N/A



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People Development: Instructor-led

Various UPMC Presenters

iLead instructor-led courses are available to advance staff members’ knowledge and

awareness of critical topics regarding UPMC policies, practices and procedures.

Registration is available on uLearn.

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DiSC Assessment: Understanding Your Leadership Style

This course will help staff members including managers/supervisors –

Understand behavioral strengths and challenges in yourself and in others.

Learn to appreciate the differences and strengths of others.

Enhance teamwork.

Improve communication skills through determining communication styles.


Communications

Flexibility

Teamwork

Leadership




Duration: 2 hours

Primary Audience: All staff members

Fee: $16.00 (charged to the learner’s cost center)

Sessions:

February 7th

; 9 a.m. – 11 a.m. – U.S. Steel Tower, Floor 56

May 10th


September 13th


November 8th




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Generations Working Together: Managing a Multi-

Generational Workforce (Presented by: LifeSolutions)

This course will help first time supervisors/managers -

Explore why it’s important to address intergenerational differences

Identify the dynamics of the four generational groups

Discuss/understand strategies for managing today’s multi-generational workforce



Communications




Duration: 2 hours


Fee: N/A

Sessions:

January 10th


April 3rd


July 10th;

10:45 a.m. – 12:45 p.m. – U.S. Steel Tower, Floor 56

October 3rd


Other information: Offered back-to-back with Navigating the Transition to Management. You

may register to attend Generations Working Together in conjunction with Navigating the

Transition to Management, or you can choose to take Generations Working Together

individually.


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Project Management

These courses will help staff members including managers/supervisors –

Understand what a Project Manager is, what a Project Manager does, and how they

think.

Learn how to set up and plan a project.

Gain tools to keep a project team on track.


Accountability

Communications


Quality/Process Improvement




Duration: 4 hours


Fee: N/A

Sessions:

February 2nd


March 15th


May 3rd


October 4th




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Quality Improvement Courses

These courses will help staff members including managers/supervisors –

Learn key concepts in quality improvement.



Initiative

Quality/Process Improvement




Duration: 1 - 2 hours


Fee: N/A

Sessions:

The session dates for the Calendar Year 2012 are currently undetermined.



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People Development: Online Learning

iLead online modules are self-contained, self-paced courses available to advance staff

members’ knowledge of critical topics regarding UPMC policies, practices and procedures.

All courses are available on uLearn.

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Build Cultural Competence


The concept of cultural competence, and the importance of responding to employees,

patients and families, customers, and business partners in a culturally appropriate manner.


Leadership

Flexibility

Communications



Duration: 15-20 minutes


Fee: N/A

Other information: This is the first in a series of 7 Modules of Dignity & Respect.


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uLearn Registration process after you log onto My HUB

DDI Courses

1. Select the Human

Resources Tab.

2. Click uLearn

Information.

3. Click Browse Catalog.

4. Select the

Management

Development category.

5. Click the Development

Dimensions

International (DDI)

course catalog.

6. Click the Select link to

the right of the

appropriate Catalog

Item.

7. Review the available

Activities and the

applicable

dates/locations.

8. Click Enroll.

9. Click Submit

Enrollment.

Management Tools and

People Development

(Instructor-led)

1. Select the Human

Resources tab.

2. Click uLearn

Information.

3. Click Browse Catalog.

4. Select the Management

Development Category.

5. Select the iLead

Classroom Training

sub-category.

6. Click the Select link to

the right of the

appropriate Catalog

Item.

7. Review the available

Activities and the

applicable

dates/locations.

8. Click Enroll.

9. Click Submit

Enrollment.

Management Tools (Online

Learning)

1. Select Human Resources

tab.

2. Click uLearn

Information.

3. Click Search the Catalog.

4. Under Category drop-

down box, select the iLead

Online Learning Category.

5. Click Search.

6. Click the Enroll link to the

right of the applicable

course.

7. Click Enroll again.

8. Click Submit Enrollment.

9. On confirmation page, click

the launch link to access

and complete the module

Note: Please register for IMS Courses on the IMS website.

http://www.ims-online.com/pittsburgh

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Cancellation Policy

Based on UPMC’s contractual agreement with DDI, any cancellation for a DDI leadership-

development course must occur 20 business days or more from the date of the scheduled course.

A $200.00 charge will apply to the learner’s cost center for any cancellation occurring for a DDI

course in less than 20 business days. This charge also applies for a “no show” to the course.

This cancellation fee covers all costs – both the learner’s fee and Corporate Learning and

Development’s subsidy – for offering these leadership-development courses onsite at UPMC.

If you are unable to attend an IMS session, IMS does not charge you or UPMC.

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