ups
DESCRIPTION
TRANSCRIPT
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UPSUnited Parcel Service
“best service andlowest rates”
Management Information System
Presentation on
Tanim Hasan (BIT 0301)
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History Credo Service Technology Cost Management CRM Switching cost Reliability Scenario
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Case study question Explanation Interactive Session
Contents
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What are the inputs, processing, and outputs of UPS’s package tracking system?
Case Study Question
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Inputs
i. The scan able bar-coded label
ii. customer signatureiii. time-card dataiv. current location (while en
route)
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What technologies are used by UPS? How are these technologies related to UPS’s business strategy?
Case Study Question
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• DIAD• Bar-code scanners• Wireless communication• GPS tracking software• Centralized database• ERP solution• Web-based Service• ETC
Technologies used…
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What strategic business objectives do UPS’s information systems address?
Case Study Question
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• Operational excellence• New products, services, and business
models• Customer and supplier intimacy• Improved decision making• Competitive advantage
• Focuses on introducing efficiency in performance
• High level of customer service
• Lower cost
Strategic business objectives do UPS;s IS address
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What would happen if UPS’s information systems were not available?
Case Study Question
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• -Incurs more cost
• -Slow in providing information to customers
• -Slow Operation
• Slow in finding customer information
Disaster
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INTERACTIVE SESSION
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Thank you
Tanim Hasan