BA 331 Project

Logan Helleseth, Tyler Forrester, and Taylor Rouse

UPS Mission Statement

“Serve the ongoing project distribution needs of our customers world wide and provide other services that enhance customer relationships and compliment our position as the foremost provider of package distribution services, offering high quality and excellent value in every service.”

UPS Strategy

Our StrategyThe UPS plan of actionCreate the future through One company.One vision. One brand.

We will continue to expand our distribution and supply chain solutions to synchronize the world of commerce - the flow of goods, information, and funds.

We will expand our position as a trusted broker between buyers and sellers worldwide.

We will harness the appropriate technology to create new services and to strengthen our operations and networks.

We will attract and develop the most talented people whose initiative, good judgment, and loyalty will help realize our company's mission.

We will continually study customers' behavior, anticipate their needs, and design our products and services to exceed their expectations.

We will create a practice of innovation that leads to sustainable growth.

We maintain an environment that enables us to treat every customer as if they are our only one.

We will leverage the UPS brand to maximize brand loyalty among all constituencies.

UPS Market Strategy

Ways UPS markets itself to customers

Sponsor of a Nextel Cup team

Commercials The UPS Store

Some UPS Stats

World Headquarters- Atlanta, Georgia Deliver over 6.1 million packages every day

to more than 200 countries and every address in the U.S.

357,000 employees worldwide 2003 revenue of 33.5 billion dollars

UPS Companies and Services

UPS Air Cargo UPS Capital UPS Consulting UPS and e-commerce UPS Store UPS Sonic Air UPS Supply Chain Solutions

Retail Access: How UPS gets your package

UPS drop boxes (45,000 worldwide)

1,000 UPS customer centers

1,100 Mailboxes Etc. globally (The authorized shipping outlet of UPS)

17,000 Authorized Outlets

3,400 The UPS store

How Packages Reach Final Destination

4 international distribution centers

10 Regional Distribution centers

Air Region (helps with worldwide distribution

Package Life Cycle

UPS Returns Service

UPS ReturnsUPS Returns provides an easy way to handle return shipments in the U.S.

UPS Returns PlusUPS Returns Plus provides convenient pickup options for the prompt return of company's return shipments in the US.

UPS Returns on the WebUPS Returns on the Web is a contractual service that enables customers to print return labels directly from the Web site using UPS OnLine® Tools.

Reverse LogisticsUPS Supply Chain Solutions offers experienced, industry-specific reverse logistics expertise that can help a business optimize returns management process

Post Sales Support

Asset Recovery and Recycling Management – UPS has a full-service program that is designed to help a business meet the challenges of obsolete and excess inventory for high-tech products and components.

Field Tech Support - UPS Supply Chain Solutions manages technicians that are certified to perform on-site repairs, installations, preventive maintenance and other applications.

Parts Planning - Experienced parts planning analysts and advanced planning tools can help optimize business processes, reduce inventory levels and increase operational efficiencies.

Returns and Repair Management - Using advanced returns and repair management system, companies can place inventory back into the supply chain quickly and efficiently.

Service Parts Logistics - Global distribution and field stocking networks can streamline post-sales support for critical parts and equipment

Transportation

Air Freight- Thousands of daily flights and connections to and from all major metropolitan airports worldwide (Jet Aircraft fleet of 270 and 304 chartered aircrafts

Ocean Freight- Full container and less-than-full-container load

Transportation (Cont’d)

Rail/Intermodal Freight- UPS has many dependable, cost effective rail options to ship goods. (piggyback)

Road Freight- Time sensitive truckload and LTL services to assist people in meeting deadlines and budget requirements (88,000 package cars, vans, tractors, and motorcycles)

Ground Service Map for Knoxville, Tn 37916

Distribution Services

Inbound receiving

Storage services

Replenishment

Pick-and-pack operations

Integrated shipping system

Basic returns

Inventory management

Standardized management reports

Value added services

Logistics

Design & Planning Expert consultants determine how best to design and re-engineer supply chains and maximize competitive advantages.

DistributionWhether goods are distributed and sold regionally, nationally or globally, UPS can help streamline the supply chain.

Order to CashFor healthcare and other industries, UPS has a proven order-to-cash model that supports supply chains from the point of order entry to cash receipt.

Post-Sales SupportGlobal networks and systems can drive efficiencies and improve performance throughout post-sales supply chain.

Supplier Management Can provide companies with the critical components to proactively manage overseas suppliers and logistics

Technology

4,700 technology employees Data Centers in Mahwah, NJ and Atlanta, GA UPS.com has over 115 million hits each

business day 9.1 million tracking requests each business

day

UPS Global Telecommunications Network

2,445 network sites 400,000 packets of tracking data transmitted via

cellular 3.3 million daily packets of tracking data transmitted

via mobile radio UPS offers specialized planning tools to set

parameters for the projected life cycle of customer’s inventory

UPS believes taking a proactive approach to inventory reconciliation helps customers further manage costs

References

UPS.com Brad Dearing ( Part-Time Supervisor,

Knoxville Center) Rodney Cobble( Pre-Load, Morristown

Center)