CommunicatePrepare Explain1. Communication channel - Easy to find - Off-site - Real-time

2. Process - Give authority - M.T.T.C. - On-call/escalations

Upside of Downtime Framework

Be HumanBe TransparentBe Prepared

1. Post-mortem - Admit failure - Sound like a human - Start time and end time - Who/what was impacted - What went wrong - Lessons learned

2. Learn and improve

1. Communicate - Use channel - M.T.T.C. - Who/what affected - When started - ETA to resolution - Update regularly

2. Fix it!