Urbana University | 579 College Way | Urbana, OH 43078

ONL INE STUDENT MANUAL

Table of Contents

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PART ONE: INTRODUCTION TO ONLINE LEARNING

SECTION1.1: WHAT IS ONLINE LEARNING? 2

SECTION1.2: WHY TAKE AN ONLINE COURSE? 2

SECTION1.3: IS ONLINE LEARNING FOR YOU? 2

SECTION1.4: WHAT EQUIPMENT IS NEEDED FOR ONLINE LEARNING? 2

PART TWO: ONLINE LEARNING POLICIES/PROCEDURES

SECTION 2.1: WHAT YOUR INSTRUCTOR EXPECTS FROM YOU 3

SECTION 2.2: WHAT YOU CAN EXPECT FROM YOUR INSTRUCTOR 5

SECTION 2.3: AVOIDING COMMON PITFALLS 5

SECTION 2.4: URBANA UNIVERSITY ACADEMIC MISCONDUCT 6

SECTION 2.5: COPYRIGHT POLICY STATEMENT 6

PART THREE: ONLINE LEARNING RESOURCES

SECTION 3.1: WHERE TO GET HELP 7

SECTION 3.2: HANDLING TESTING TECHNICAL DIFFICULTIES 7

SECTION 3.3: USING THE MOODLE PLATFORM 7

PART FOUR: ACADEMIC ADVISING

SECTION 4.1: ACADEMIC ADVISING 7

SECTION 4.2: REGISTRAR 7

SECTION 4.3: LIBRARY INFORMATION RESOURCES 10

PART FIVE: STUDENT SERVICES

SECTION 5.1: STUDENT INFORMATION 10

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PART ONE: INTRODUCTION TO ONLINE LEARNING

SECTION 1.1: WHAT IS ONLINE LEARNING?

The term “online learning” can include Internet-based enhancements to face-to-face courses, completely online courses, and/or a mixture of some online learning activities in courses. Online learning refers to completely online courses that are typically asynchronous (which refers to the schedule or timing of the exchange of information and/or ideas and the conduct of course work), when it comes to the interactions between the instructor and students.

SECTION 1.2: WHY TAKE AN ONLINE COURSE?

The advantages of online learning include:

Provides students with more scheduling flexibility when the learning activities are asynchronous; Saves time by not commuting to and from classes; Eliminates the time and place constraints of typical face-to-face courses; Creates a learning environment which typically translates into greater student interactivity and engagement.

SECTION 1.3: IS ONLINE LEARNING FOR YOU?

While online learning is appealing to many students, some prefer face-to-face learning.

Each student enrolled in an Internet-based course will need:

An interest in utilizing the Internet as a distance education mode. Self-motivation to keep up with the reading and project assignments while participating in online

discussions.

SECTION 1.4: WHAT EQUIPMENT IS NEEDED FOR ONLINE LEARNING?

All online courses at Urbana University utilize the Moodle Learning Management System (LMS). The minimum computer system and software recommendations are listed below.

Note: The Moodle software may work on a computer that does not meet these minimum recommendations but using a lesser system could result in slow or problematic student access.

HARDWARE NEEDED

Computer Minimum System Requirements for Windows:

Laptop or Desktop equipped with an Intel Core 2 Duo chipset Windows XP Service Pack 3 (with all available updates) 2GB of DDR2 RAM 80GB hard drive DVD-ROM drive External Speakers or Headphones Microsoft Office 2007 (May be purchased with deep student discounts)(student edition or professional) Integrated or USB webcam Integrated 10/100 wired network or WiFi 802.11g (or draft n) Current Generation Web Browser(Internet Explorer 8, Firefox 3.6, Chrome 4, Safari 4) The latest available version of Adobe Reader Approved anti-malware application (up to date and constantly running)

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Notebooks and Nettops are NOT recommended and not supported. Celeron, Pentium Dual Core, and AMD processors are not recommended. Linux is NOT supported.

Computer Minimum System Requirements for Mac:

MacBook or iMac equipped with an Intel Core 2 Duo chipset Mac OSX 10.4 (with all available updates) 2GB of DDR2 RAM 80GB hard drive SuperDrive Internal Speakers (headphones strongly recommended) Microsoft Office 2008 (May be purchased with deep student discounts) Integrated i-Sight web camera (standard on all models) Integrated networking (standard on all models) Current Generation Web Browser (Safari 4, Firefox 3.6) Apple Preview (standard and preinstalled on all models) The latest available version of Adobe Flash Player (an internet browser plugin) Mac Minis are NOT recommended and not supported. SOFTWARE NEEDED

Unless specified by the instructor on the syllabus, no software purchases are required to take an online course at Urbana University. Students should access the Urbana University Moodle platform using the Internet browser installed on their computer.

Firefox 3 or later Safari 3 or later Google Chrome 4 or later Opera 9 or later MS Internet Explorer 7 or later (Google does not support IE6 any more) Etc

PART TWO: ONLINE LEARNING POLICIES/PROCEDURES

SECTION 2.1 WHAT YOUR INSTRUCTOR EXPECTS FROM YOU

When you take an online course, it will be useful for you to know what your online instructor expects from you, what you can expect from your online instructor, and how you can avoid the common pitfalls associated with online learning.

HOW TO GET STARTED IN YOUR ONLINE COURSE

First, complete the Moodle Tutorial, and then complete an online assessment on the computer you will be using for your online class. Once you complete the online assessment, Urbana University will send you your logon information via email.

After you gain access to the online course in Moodle:

Tour the course site to become familiar with the materials and resources an instructor has provided. This may include a course orientation.

Review the syllabus for the course which is the “road map” for how the course will be conducted.

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Make sure you have copies of the required textbook and any other required materials prior to the first day of class.

In addition, look for course announcements, emails, and other guidance from your instructor. Do not hesitate to email your instructor if you have questions and/or concerns about any aspect of your online course.

PARTICIPATION

Refer to the online course syllabus for information regarding class participation.

COMMUNICATION

You must use your Urbana University (Knightnet account) for all email communications with your instructor.

Note: Your instructor’s email can be found on the online course syllabus or the Urbana University Website under Quick Links, then select Staff Directory.

In addition, depending on the preferences of individual instructors, you are likely to be provided with additional means for communicating with your instructor.

Note: Please be sure to identify yourself and the course you are referencing when you write to the instructor. Also, please allow up to 24 hours for your instructor to reply to your email.

CONDUCT OF ONLINE/DISTANCE LEARNING CLASSES

General guidelines for internet-based communications include the following:

Students must identify themselves and the course you are referencing in all of your email communications with the instructor.

Subject lines must be changed when introducing a new topic.

Students should not type in all upper case letters (since using all upper case letters is the equivalent of shouting in text-based online discussions).

Students are to use the spell check feature.

For discussion comments, students should remain on topic when introducing relevant real world applications to illustrate your positions/arguments.

Assignments include essay or short answer postings on group discussions boards, utilize the copy and paste command when possible (instead of attaching a document).

Students must copy and paste the question/topic you are addressed when initiating a reply.

When in doubt (whether a discussion comment may be too controversial or cause a “flame argument”), please consider that it is always better to discuss course material in a dispassionate and collegial manner.

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SECTION 2.2 WHAT YOU CAN EXPECT FROM YOUR INSTRUCTOR

ONLINE COURSE SYLLABUS

Each course will provide an online syllabus which serves as an agreement between the institution and the student. The syllabus is designed to promote communication and participation as part of the online experience.

The online syllabus should include the information:

Course Identification

Instructor Contact Information

Course Description

Course Objectives

Required Course Materials

Course Policies

Course Assessments (Discussion Boards, Graded Assignments and Weekly Quizzes)

Grade Computation (Grading Scale)

Course Outline

Note: The course syllabus is a "road map" for each course. Please be sure to pay careful attention to the course syllabus provided by your instructor.

COURSE DELIVERY

You will find all of your Urbana University courses in one location on the Moodle system. Online instructors will provide you with access to their course site by the first day of classes at the latest, and may provide early access of up to a week prior to the start of a semester. Unless stated in the schedule of classes, all online courses will include asynchronous learning activities and assessments.

ASSESSMENT

Online courses/programs are expected to produce the same learning outcomes as comparable classroom-based programs. The procedure for assessing and evaluating these outcomes will be similar to the procedures used for all programs at Urbana University. The means chosen for assessing student learning are appropriate to the course/program content, course learning design, and available technologies. Student course evaluations will be conducted periodically throughout the length of the course and a formal course evaluation will be conducted at the conclusion of the online learning experience.

SECTION 2.3: AVOIDING COMMON PITFALLS

Be sure you understand the nature and remedy for the common pitfalls associated with online learning (see below).

ASSUMING ONLINE LEARNING IS LESS RIGOROUS

Even though you will save the time you would spend commuting to and from class, do not assume online courses are easier or less time consuming than face-to-face course. In contrast, student-centered online learning is termed

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"active learning" owing to the requirement that students actively seek out and utilize the learning activities and materials provided by the instructor. In addition, by eliminating the traditional fixed time period for a class, online learning tends to be more expansive and accordingly, more time-consuming.

POOR TIME MANAGEMENT

The keys to success in an online course include determining what is required by your instructor, making a regular study schedule, creating a "study area/zone," and taking responsibility for your own learning.

Each online course is unique and requires different course assignments. Prior to the start of the course (or on the first day of classes at the latest), read the course syllabus and determine what assignments (tests, papers, discussion comments, essays). Once you know what is due, map out the work needed to complete the course assignments. Make up a study schedule based on your preferred study times. For example, if you need to read two chapters and compose two essay discussions, realistically estimate how much time each aspect of the assignment will take. Schedule the time needed for each aspect of the assignment on a calendar.

Finally, you need to schedule specific regularly occurring times to study and/or work on online course assignments. The quality of your academic work will benefit from the use of study space or zone. Simply designating an area where you will be "at school" when you enter the zone will help focus your attention.

INADEQUATE PREPARATION

Be sure to locate and use all of the resources you need to succeed in your studies, including making sure you have met all course prerequisites. For example, if you are taking a course that requires high school level math calculations and you are a bit "rusty" when it comes to math calculations, seek out the resources needed to successfully complete the assigned work in the course.

Alternatively, you might even find what you are looking for by simply "Googling" the search terms.

SECTION 2.4: URBANA UNIVERSITY ACADEMIC MISCONDUCT

It is contrary to the purpose of every course at this University for any student to represent another’s work as his/her own. This is known as plagiarism. Academic conduct includes using disallowed materials in quizzes, tests, or exams; letting someone else write his/her papers, homework exercises, or other work; copying another’s test during a testing period; or failing to acknowledge the source of one’s ideas or wording in papers. Any student who engages in any of the above forms of academic misconduct may receive a grade of “F” for the specific material for the course. Students who engage in any form of academic misconduct may not withdraw from the course. All cases of misconduct are to be reported in writing to the Department Chair and College Dean. A student engaging in multiple incidents of plagiarism or other forms of academic misconduct may be expelled from the University.

SECTION 2.5: COPYRIGHT POLICY STATEMENT

Urbana University is in compliance with the current copyright laws. For a complete listing, contact Librarian Julie McDaniel at 937.484.1337 or jmcdaniel@urbana.edu.

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PART THREE: ONLINE LEARNING RESOURCES

Available technical, library, and computer lab resources are listed below:

SECTION 3.1: WHERE TO GET HELP

Urbana University Moodle Help Desk (1.866.259.4329) is ready to assist you with your technology needs 24 hours a day, and 7 days a week.

Call the Urbana University Moodle Help Desk at 1.866.259.4329.

Search under help center topics located in the Help Center at: http://urbana.learninghouse.com/file.php/1/knowledgebase.html.

Start a live chat located under the Help Center at: http://chat.resolvehelpdesk.com:8080/helpdesk/chat_ie.jsp?org=461&orgn=eLearnPortal&pr=5.

Email support located in the Help Center at help@learninghouse.com.

SECTION 3.2: HANDLING TESTING TECHNICAL DIFFICULTIES

If you experience technical difficulties during an online test or examination, be sure to contact the Urbana University Moodle Help Desk (1.866.259.4329) to log the difficulties and receive a support ticket number you can then forward to your instructor.

SECTION 3.3: USING THE MOODLE PLATFORM

The Urbana University Moodle platform is located at: http://urbana.learninghouse.com and accessed using the same username and password you use to access Self-Service. You will find a help center and also a school resources center.

PART FOUR: ACADEMIC AFFAIRS SECTION 4.1: ACADEMIC ADVISING Academic advising is a process of obtaining information you need to make appropriate decisions regarding your academic program at Urbana University. Advising includes periodic assistance in scheduling courses, evaluating academic progress, and interpreting academic policies and procedures. Your advisor’s approval is required for you to register for classes or to drop and add classes. While your adviser may be of assistance in interpreting academic information, it is your responsibility to be completely familiar with the Catalog and academic requirements. Advisers are assigned by the appropriate College Dean/Program Director according to the declared major. Students may change advisers by filing the completed change of major form with the Registrar’s Office. SECTION 4.2: REGISTRAR The Registrar’s Office is responsible for the maintenance of each student’s permanent academic record. Primary services provided by the Registrar’s Office include registration for classes, recording of grades, maintenance of transcripts, verification of enrollment, evaluation of transfer credits, and processing of graduation applications. Students may view all academic information in the Urbana University catalog. Catalogs are available online at

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www.urbana.edu under Academics/Registrar/Academic Catalogs and forms for changing majors, advisors, address etc. may be found under Academics/Registrar/Forms. ENROLLMENT VERIFICATION The University Registrar’s Office will, upon request, complete enrollment verifications for student loans, insurance, and scholarships. Such requests should be made well in advance of the date needed to allow processing time for forms or production of a letter and may be directed to registrar@urbana.edu . SCHEDULES, SCHEDULE CHANGES AND WITHDRAWALS The official master schedule of classes is available through the Self-Service Home Page located at https://selfservice.urbana.edu/SelfService/Home.aspx. Online courses will be designated with a section number containing the nomenclature “0L.” Each student should contact the assigned academic advisor at that time to develop a schedule for the upcoming term. Exact registration dates, drop/add dates, and withdrawal dates are published as part of the Academic Calendar found on the Urbana University website at www.urbana.edu Students completing the registration process through Self-Service are expected to comply with online responsibility statements. Each student is personally responsible for the continuing completeness and accuracy of his/her online registration, including academic consequences that result from that schedule. Additionally, each student is responsible for the continuing completeness and accuracy of personal information submitted to the University and contained within Merlin. By registering, the student agrees to be bound by the regulations of the University and accepts responsibility for adhering to the academic and financial deadlines. Registration automatically results in a financial obligation. While advice is available from faculty or department offices, students should ensure that selected courses are appropriate to the degree program. Students may not attend classes for which they have not registered. Students may be removed from class after the DROP/ADD period if appropriate arrangements have not been made with the Student Accounts Office. For all eight week courses, students are given three days to complete schedule changes. Unless a Drop/Add is being completed online with the adviser’s approval, the schedule change form may be obtained from the Registrar’s Office and requires the signature of the instructor and advisor. An additional fee may be charged for late registrations or DROP/ADDs. No change in schedule will be honored without completion of the appropriate form. Students enrolled in online courses (eight weeks) may withdraw from the fourth day through the end of the fifth week of each term provided all necessary signatures are acquired on the withdrawal form; a “W” will be assigned for the withdrawn class on the grade report and transcript. Between the beginning of the sixth week of the course and the final day of classes, students will be awarded a grade based upon the work completed in the course. Withdrawal from class is not an available option to any student involved in Academic Misconduct. Consult the Academic Calendar in the Catalog or class schedule for exact dates of DROP/ADD/WITHDRAW for all program offerings. Students may not complete the Withdrawal process online; please contact your assigned adviser to assist you in completing this process. Ceasing to attend class or merely notifying the instructor is not sufficient notice of withdrawal. The student is directly responsible for completion of the necessary form with all appropriate signatures. Students should also be aware that withdrawing from any class could directly affect financial aid awards. FINAL EXAMINATIONS AND GRADE REPORTS

Final examinations run Monday through Thursday of examination week and the online syllabus should be consulted for deadlines for all final course materials. Within 48 hours after administration of the final examination, instructors are to report final grades for each student to the Registrar’s Office. Grades are processed and made available through Self-Service. It is the policy of the Registrar’s Office not to release individual grades to students. Students who wish to know final grades in courses before the final grade report is received should contact the instructor of the course in question. Students have access to their grade reports and online transcripts through the Self-Service portal. Course

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assessment information will be part of each online syllabus and questions regarding final grade entries on the transcript should be directed to the instructor of the course. If a formal appeal of a grade is initiated, it should follow the steps outlined in the University Catalog.

TRANSCRIPT REQUEST

Students may request, in writing, copies of their permanent academic record. The Transcript Request form is available under the Quick Links section of the Urbana University website (www.urbana.edu). Copies of transcripts should be requested at least one week prior to being needed. Each transcript costs eight dollars, paid in advance. No transcript of any record will be issued for a student whose financial obligations to the University have not been met. An additional fee, payable in advance, is required for a fax transcript request.

WITHDRAWAL FROM THE UNIVERSITY

A student who is considering withdrawing from the University is advised to speak with his/her academic advisor, Counselor, or someone else from the University in an effort to resolve issues. If, after discussing problems and options, you find withdrawal unavoidable, the process is as follows: 1. Complete the class withdrawal form by contacting your academic advisor. 2. Complete the University Withdrawal Form found on the University’s website under Academics/Registrar/Forms. The forms will require exit interviews and/or signatures of the academic advisor, Student Accounts Office, and Counselor. It is important to complete all the steps; simply leaving does not constitute withdrawal. Until you are officially withdrawn, you will continue to be charged for classes; to draw financial aid; and to be graded in class as though you are still at the University.

THE FAMILY EDUCATION RIGHTS AND PRIVACY ACT (FERPA)

The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their education records. These rights are: 1. The right to inspect and review the student’s education record within 45 days of the day the University receives a request for access. Students should submit to the registrar, dean, or head of the academic department [or appropriate official] written requests that identify the record(s) they wish to inspect. The University official will make arrangements for access and notify the student of the time and place where the records may be inspected. If the records are not maintained by the University official to whom the request was submitted, that official shall advise the student of the correct official to whom the request should be addressed. 2. The right to request the amendment of the student’s education records that the student believes is inaccurate or misleading. If the University decides not to amend the record as requested by the student, the University will notify the student of the decision and advise the student of his or her right to a hearing regarding the request for amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing. 3. The right to consent to disclosures of personally identifiable information contained in the student’s education records, except to the extent that FERPA authorizes disclosure without consent. One exception, which permits disclosure without consent, is disclosure to school officials with legitimate educational interests. A school official is defined as a person employed by the University in an administrative, supervisory, academic, or support staff position (including law enforcement unit and health staff); a person or company with whom the University had contracted (such as an attorney, auditor, or collection agent); a person serving on the Board of Trustees; or assisting another school official in performing his or her tasks. A legitimate need is one in which the school official needs to review an education record in order to fulfill his or her professional responsibility. The release of FERPA protected information to third-parties, including parents, requires adherence to established exceptions or fully-executed consent to release form properly filed by the student.

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4. The right to file a complaint with the U.S. Department of Education concerning alleged failures by the University to comply with the requirements of FERPA. The name and address of the office that administers FERPA is:

Family Policy Compliance Office U.S. Department of Education

400 Maryland Avenue, SW Washington, DC 20202-4605

SECTION 4.3: LIBRARY INFORMATION RESOURCES

STUDENTS CONNECT AT THE LIBRARY

Library staff members connect you to information for your classes. The library has more than 60,000 book in print and more than 50,000 e-books. Whether you are just getting started on a research paper or presentation for one of your classes (literary criticism about a short story or five research articles on economics), we have information and can help you find it. You can connect with current information at the library as well. We have current subscriptions to more than 100 magazines and 10 newspapers. The library also has access to almost 50,000 electronic journals. The key to connecting to the e-journals and e-books is the library barcode on the back of your student ID. To access these resources, visit http://www.urbana.edu/library.htm where you may search for books or journal articles on your topic. You can read, print, or download many books and journal articles from the library catalog. Urbana University is part of OhioLINK, which connects you to any of the 80 other colleges and universities in Ohio. If you see a book on the OhioLINK website that you would like to read, use the barcode from the back of your student ID to request a copy of the book be delivered to our library for your use. While many of the library resources are available online, should you choose to visit in person, you will find the Urbana University Swedenborg Memorial Library located on the west side of campus, across the road from Hazard Hall between Barclay/Bailey and Oak Halls. The library is typically open Monday-Thursday 8 a.m.-10 p.m.; Friday 8 a.m.-4:30 p.m.; Saturday 12 noon-4 p.m.; and Sunday 7p.m.-10 p.m. Library hours are extended during midterms and finals weeks. You may contact the library by phone at 937.484.1335 or by email at library@urbana.edu. PART FIVE: STUDENT SERVICES Urbana University welcomes the opportunity to serve you by providing programs and services for your total education. Students registering for online courses apply for admission, register for classes, and check course availability online, as do traditional students although an on-campus visit may be scheduled to fulfill special requests. SECTION 5.1: STUDENT INFORMATION

ADMISSION OFFICE

Online students are held to the same admission standards and enrollment processes as campus-based students. Admission applications are available on the Urbana University website under “Future Students.” Additionally, the Admissions Office located in Losch Hall may be contacted at: 937.484.1356, or 1.800.787.2262, ext. 1356 or by email at admissions@urbana.edu

Urbana University admits students without regard to race, color, religion, ethnic or national origin, age, disability, gender, sexual orientation, or veteran status. Urbana University seeks to admit applicants for admission who present evidence of past academic success and demonstrate the ability to benefit from the University’s academic programs.

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FINANCIAL AID OFFICE

The Financial Aid Office is committed to the overall mission of the University and the Division of Enrollment Management. While working collaboratively with the rest of the University and within federal and state regulations, the Financial Aid Office is committed to providing financial resources to students to help them pursue their educational and professional goals. For students completing online courses/programs, the Financial Aid Office located under “Current Students” on the Urbana University website is available to students twenty-four hours per day, seven days per week to obtain forms and information regarding the financial aid process. For those who wish to visit campus, the Financial Aid Office located in Oak Hall is open for regular business hours Monday through Friday, 8:00 AM until 4:30 PM. Please call 937.484.1355. Students who receive financial assistance through the University are expected to maintain high standards of conduct and academic achievement. Therefore, students with disciplinary problems or criminal convictions (particularly as pertains to the University drug policy), or unsatisfactory academic progress may forfeit eligibility for financial aid. For more detailed rules and regulations regarding financial aid, please refer to the University Catalog. STUDENT ACCOUNTS OFFICE

At the beginning of each semester you will receive a bill and will need to contact Student Accounts at 937.484.1329 or areisinger@urbana.edu to either set up a payment plan or pay your account in full.

You will not be permitted to register for the next semester until your account is satisfied.

Please make sure you are familiar with the tuition refund policy, financial aid policies, as well as drop/add policies before dropping or adding classes. Changes in your schedule may affect your financial aid and therefore your bill. Any student who withdraws from an online course after the drop/add date per term will be charged a flat fee of $175.00 in addition to the regular tuition withdrawal fees. If you have any questions regarding this fee, please call student accounts at 937.484.1329. The final day to be eligible for a tuition refund will be 11 calendar days after classes begin. Refer to the University Catalog on our website at www.urbana.edu for the most current information.

REGISTRATION

All students have the option to register online through Self-Service. Please make sure you have cleared any hold that might prevent your participation. If you have not previously logged in to Self-Service, or if your username and password are not working, please contact selfservice@urbana.edu or technical support at 937.484.1332. For returning students, please make sure you have cleared any hold that might prevent your participation. Remember you will need this login information to view grades as well as to complete the registration process.

IDENTIFICATION CARDS New students taking online courses will be issued identification cards which must be used to pick-up financial aid and paychecks, access library services, enter athletic events, and sell books to the bookstore. At the beginning of each term, new students are mailed identification cards without their photograph and must present a picture ID when they use their card. A picture ID can be obtained by contacting Larry Gleeson in the Safety Office, 937.484.1220 or 937.484.1111. Lost identification cards must be reported to the Student Services Office, 937.484.1378, immediately. Replacement cards cost $15.00, which is billed to the student’s account.

BOOKSTORE The Bookstore is located in the lower level of the Student Center. However, students who are completing online courses may access textbook information by visiting www.yourschoolyourbookstore.com or

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www.whywaitforbooks.com. Questions regarding the purchase and re-selling of online textbooks may be directed to: jambuske@urbana.edu or by phone at 937.484.1321. The refund policy for textbooks purchased for online courses is as follows: In general, a full refund will be given in your original form of payment if textbooks are returned during the first week of class with a receipt.

With a proof of schedule change and a receipt, a full refund will be given in your original form of payment during the first 30 days of classes.

All medical and specialty reference book refunds will be given in your original form of payment with a receipt within three days of purchase.

No refund on textbooks without a receipt. Textbooks must be in original condition.

All Other Merchandise A full refund will be given in your original form of payment with a receipt. With a receipt, unopened software, CD’s, cassettes, VHS tapes, and DVD’s may be exchanged or

refunded (must still be in original packaging, unopened). Without a receipt, a merchandise credit will be issued at the current selling price. Cash back on merchandise credits or gift cards will not exceed five dollars. No refunds on gift cards, prepaid cards, phone cards, or magazines. All merchandise must be in original condition.

DISABILITY SERVICES

Urbana University is committed to providing accommodations for students with disabilities to ensure they are not denied the benefits of, nor excluded from participation in any program or activity offered. As with campus-based courses, students taking online courses may request accommodations to meet individual needs of the learner. Services and information may be attained by contacting Shawna Benson, Director of Disability Services at sbenson@urbana.edu or 937.484.1286. Students enrolling in online courses must complete the following steps to access disability services at Urbana University:

1. At the time students receive the Admissions packet, they are to fill out the Self-Disclosure Form for Students with Disabilities. 2. The student then sends the form and current (dated within 3 years of entry in to any UU program) diagnostic documentation (Multi-Factored Evaluation/ETR or Medical Doctor Report) from the appropriate licensed professional as to the nature of the disability and subsequent recommendations to the Director of Disability Services Current documentation includes: A current MFE/ETR (within one year of attendance at Urbana University) Or proof of services provided by another institution of higher education ***It should be noted that an IEP is not sufficient documentation to receive services. ***It should also be noted that if current diagnostic testing or re-evaluation is needed, the Urbana University Office of Disability Services can provide a contact for such testing, but we do not complete evaluations or re-evaluations for disability or cover the cost of current testing. 3. A pre-service interview will be scheduled to initiate services once all paperwork is received by the Office of Disability Services. 4. Eligibility of services paperwork (Student Self-Identification of Disability) will be presented to the student at the time of the meeting. This document will identify all accommodations to be provided by professors over the course of each semester. 5. A student who has a self-disclosed disability is responsible for identifying his/her disability to the Office of Disability Services and for disclosing his/her disability to faculty and staff on campus to initiate accommodations. Students may provide each faculty and/or staff member with a copy of the Student Self-Identification of Disability from at the beginning of each semester. This is best done by appointment to discuss individual accommodations.

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6. Accommodations for testing, medical needs, and learning must be arranged in advance with the professor for the course, the Director of Disability Services and/or the Student Success Center.

STUDENT SUCCESS CENTER Urbana University provides services and resources to faculty, staff, and students that enhance and support classroom instruction. We teach the skills and strategies to help students become independent and active learners and to achieve academic success. Students enrolled in Urbana University online courses are encouraged to work with individual faculty if academic difficulties arise. For those who wish to pursue face-to-face assistance, students in online courses may visit the Student Success Center (SSC), which is in Hazard Hall. The SSC is a partnership of the faculty, staff, and administration of Urbana University to address the learning needs, academic performance and retention of students. Regular office hours are Monday-Thursday 9 a.m. to 8 p.m. and Fridays 9 a.m. to 4 p.m.; during the summer, office hours will change. Any enrolled undergraduate Urbana campus student may receive free tutoring. Help is available in most undergraduate subjects and courses. Some textbooks are available for use inside the center. CAREER SERVICES Career Services encourages and supports students’ timely involvement in discovering, experiencing, and reaching their career goals. Urbana’s Career Quest (available through Career Services’ website at www.urbana.edu under “Current Students”) will help guide you through four years of deliberate activities and actions to help you discover, experience, and reach your career goals. The Career Quest leads you in discovering fields that fit your interests, ambitions, and talents. Even more important, it provides opportunities to gain experiences and skills you will need to present the strongest possible credentials to prospective employers or graduate schools. Students enrolled in online programs may contact Career Services at 937.484.1417 or nchristian@urbana.edu . The Career Services office is located in the Student Center and its regular office hours are 8:00 a.m. to 4:30 p.m. Monday through Friday.