urci th change request form

URC ThailandChange Request forms – Requirements for Business Value Map

Business Scenario Level 1 © 2012 JG Summit Corporate Information System

Objectives

• To set a meeting w/ Change Requestors in SAP to discuss the IT requirements for Business Value Map.

• To clarify each input fields on the Change Request form.

• To clarify the purpose of filling out Business Value Map relative to prioritization of the request.

• To understand the IT processing of review/assessment approval & execution of approved Change Request form.


1. Definition of Business Value Map:

A method of evaluating a work process in which the time spent on each stage within the process is considered for the value it adds to the end consumer. A time value map plots value-added work, wasted work due to business necessity (such as regulatory compliance, legal review, payroll) and delays. Within this system, positive value appears above the middle line. Everything else is charted below it and is considered waste.


Any CRF requestor has to first consider ‘ESSA’ before drafting the request:

E – EliminateS – StandardizeS – SimplifyA – Automate

Note: A Change Request form is a tool that documents the request & raises/triggers an escalation ticket to Information System Division Officer.


2. The following items are identified as key input fields in a Change Request form. And are required to be filled by the requestor:


3. Purpose of Business Value Map:

The Business Value Map must be able to show the cost vs. benefit of the request.

This can be filled out using the suggested steps below:


4. Change Request forms undergo the following protocol within Information Technology of URC/JGSHI:

Preparation and Approval of Change Request Form:

1. User encounters issue and requests first level support2. First level support (ISD) resolves the issue3. If cannot be resolved due to system error or program bug, local ISD/user initiates a either an Issue Log or Change Request Form (CRF)4. User routes CRF for approval5. Local ISD sends CRF to (ISD-IT Officers) for review and approval6. Local ISD sends CRF to CIS for execution

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Business Scenario Level 1 © 2012 JG Summit Corporate Information System 8

Clarification on line items from MT940 customer statement message:

Testing in QAS Client:

1. CIS configures and requests for transport to QAS2. Local ISD transports to QAS3. User performs user acceptance test.

Note that all changes to the system must be accepted and signed off before transport to PRD

Business Scenario Level 1 © 2012 JG Summit Corporate Information System 9

Clarification on line items from MT940 customer statement message:

Transport to PRD 500:

1. Local ISD requests for transport to PRD 500. Use the transport request form attached2. Local ISD requests approval for transport to PRD 500 from Group Manager Solutions: [email protected]. Local ISD sends TR form and signed off UAT form to PH Basis [email protected]

Note that all transport to PRD 500 (including roles and authorization) must be evidenced by an approved TR form

mailto:[email protected]

mailto:[email protected]


Review of actual sample of Change Request form:

Review of Business Value Map assessment:

1. Shift from traditional checks preparation & issuance to electronic payment achieves compliance to new government requirement from Bank Negara. That all businesses/enterprises must process payment using online facilities with their local Malaysian banks.

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CRF - Cash Managment MY_final.pdf


2. Established a structured approach to review & approval of payment processing. Internal control is embedded through the online uploading, review, approval & release of payments.

3. Permits mobile review & approval of payments to suppliers & affiliates. Leadership (e.g. Bryan M. Go) can now conveniently access www.Maybank2e.com to review details & approve payments.

4. Maybank in honor of good business w/ URC MY waived surcharges/fees for the use of online payments & all other Cash Management tools.

5. Savings has great impact on efficiency over AP Aging & cost of checks issuance, (15MYR per local check).

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Thank You

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urci th change request form

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