us army: v corps%20frg%20 handbook 2005
TRANSCRIPT
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Family Readiness GroupHandbook HQ, V Corps Nov 2005
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FRG Handbook Contents Page
Introduction 2-4Contact Information page 5 *Emergency Information
Phone Numbers 6
What To Do If You Have An Emergency 7-8Red Cross Notification 9 *Red Cross Notification/Emergency Leave 10-11*Speaking German in an Emergency 12* -13
Medical Concerns 14-15Dental Concerns 16Auto Concerns 17-22Housing Concerns 23-28Legal Assistance 29-30Financial Concerns 31-37Family Matters
Child Care and Emotional Issues 38-41` ID Cards 42Birth Registration 43-44Passports 45-46Postal Problems 47Contacting the Deployed Spouse 48 *Spouse Care and Emotional Issues 49-51 *
Space A Flights 52-53 *Deployment Checklists
Documents 54 *Do You Need a Will / POA 55-56Financial Checklist 57-58 *
Monthly Financial Worksheet 59-60 *Medical Checklist 61 *Home Safety 62-64 *Car Maintenance 65*
Overseas Travel 66-67Working With The Media 68Coping With Stress 69-73Community Resources 75-77Quick Reference 78-86Glossary of Acronyms and Abbreviations 87-90Directions
Heidelberg Hospital 91
Heidelberg University Klinik 92To American Facilities 93-97To Frankfurt Air Terminal/Train Station 98
* Denotes the section has blank lines for personal or unit specific information thatyou should fill.
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FAMILY READINESS HANDBOOK
The purpose of this handbook is to provide vital information to familymembers of deploying Soldiers.
While designed primarily to take care of soldiers’ family membersduring a deployment, there’s something here for every V Corps familymember. Inside you’ll find information ranging from how to find healthcare and how to get your car towed on the autobahn to whom to call incase of an emergency.
This book is a flexible document, designed to fit your particular needs.As you go through it you may find you need to add your owncommunity and family information, or delete information you don’t
need.
Throughout the book are highlighted areas. When you see a highlightedline, you will need to insert your individual personal, unit or communityinformation. Some of these areas need no more than a telephonenumber; others are complete forms to fill out to assist you with a varietyof situations.
The book was designed for families at the V Corps headquarters inHeidelberg, so you’ll see that many of the blue areas are already filled inwith Heidelberg information. Not all are filled out, though, so be sure toread the book thoroughly to see what you may need to add. Ask your family support group to help you if necessary. For families outside theHeidelberg area, the blue areas can be customized to fit your localneeds.
We suggest that you and your family members go through the book together and fill out all pertinent information before a deployment.Doing this can help prevent a multitude of situations which, though can
be resolved with time, will not arise because you’ve planned ahead.
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About Family Readiness
A Family Readiness Group (FRG) is an organization of spouses designed to assist andsupport family members. An FRG belongs to the commander. He encourages every spouse to bean active part of the FRG to receive help and to help others. The FRG is a continuous activity. Itextends beyond deployment.
WHAT IS A FAMILY READINESS GROUP?
A FAMILY READINESS GROUP IS:
A point of contact for information to help solve problems A contact for assistance in easing burdens of separation A contact for emotional support A contact for assistance in obtaining information A contact for referral during crisis A contact of experienced persons who teach self-sufficiency
A contact to obtain accurate facts, not rumor A contact for peace of mind
A FAMILY READINESS GROUP IS NOT:
A social group, although it may lead to social activities A substitute for soldiers taking responsibility Necessarily led by the commander’s wife To promote dependency Responsible for keeping family rosters current Transportation service for families off post
A problem solver Only to exist in times of crisis A substitute for professional services A baby-sitting service A financial support organization
Need Help? Begin with your contact person, your FRG leader.
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About Family Readiness
Family Readiness Liaison (FRL)
Each company has a FRL (Family Readiness Liaison) who is responsible for collectingdata from service members about their family members and for actively tracking and updatingthe information. The company FRL works with the family readiness group leader to equip them
with data and community resources. FRLs are not support groups. Help should come through thefamily readiness group chain. The first call from a spouse is to her contact person, not the FRL.FRL duties include:
Maintaining FRL packets -- key info about families Maintaining personal readiness program and family information forms Providing a single point of contact Keeping spouses & families informed on when the unit is returning Tracking spouse action messages Maintaining /updating chains of concern phone rosters Attending Family Readiness Group meetings
Verifying field mail is delivered
Rear Detachment Commander (RDC)During deployments there is a person who stays behind as the Rear Detachment
Commander. This person is the Battalion Commander’s representative while the unit is away.Those not deployed have vital roles for the success of the entire Task Force.
You will be notified through your company telephone “tree” of important information pertaining to the deployment.
Ensure that your Company Family Readiness Group roster contains your current mailingaddress and phone number. Notify your chain of concern Point of Contact (POC) or FRG
representative if this changes.
Keep your company POC and FRG leader’s name and phone number posted near your telephone.
The RD Commander acts as the Battalion Family Readiness Group Officer duringdeployments. When the unit is home the adjutant is the Readiness Group Officer.
Family Readiness Group Officer duties include:
Ensures meeting places are available
Knowledgeable about family assistance agencies Meets as often as needed with the Family Readiness Group Ensures everyone knows her/his role Ensures there is a separate mail pick up area for FRG leaders Ensures single soldiers parents receive information Ensures there is a centralized place to pick up distribution
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Fill in your unit Point of Contact Information
My Family Readiness Group Leader __________________________________
Phone______________________
Email_________________________________________________
My Contact Person Is:__________________________________________
Phone_______________________
Email_________________________________________________
Rear Detachment Commander:___________________________________
Phone______________________
Email______________________________________________________
Rear Detachment Chaplain__COL Arthur Bacon____________________
Phone___DSN 370-5587___CIV 06221-57-5587 ________________
Email__ [email protected] _________________________
After Duty Phone______________________
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Emergency Information Telephone Numbers
Emergency Phone Numbers
Emergency Room Hotline (Heidelberg Hospital)*
Toll-Free Civilian: 0800-1001397Civilian: 06221-17-2891 DSN: 371-2891*Patient Liaison and Dental Emergency Service can also beaccessed through these numbers.
Military Police, Fire, Ambulance:114 Civilian: 06221-57-114
Poison Control Center (Landstuhl Regional Medical Center) Civilian: 06371-86-707091 Toll-Free: 0130-110-439DSN: 486-7070
Heidelberg Hospital Central Appointments Civilian: 06221-2622*DSN: 371-2622* (*rolls over to additional numbers)
German Emergency Numbers Ambulance (DRK): 19222Polizei: 110Fire: 112
USAREUR Emergency Collect Call Phone Number Worldwide Toll-Free Civilian: (49) 6221-33 66 60Within Germany: 06221-33 66 60
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Emergencies
The Rear Detachment Commander is in contact with the deployed Task Force on a regular basisand can press for urgent messages to the unit be relayed to your spouse. If your spouse’s presence is absolutely necessary and is confirmed by appropriate military professionals (doctor,Red Cross, etc.), your spouse is sent home. As soon as the emergency is over, the soldier returnsto the deployed battalion. To assist you in providing pertinent information needed to determinethe extent of the emergency, an Emergency Notification Form is provided in this section.
IF THE DEPLOYED SPOUSE HAS AN EMERGENCY
If your spouse develops a serious problem while deployed, i.e., sickness, injury, etc., you will becontacted by the Casualty Assistance Office and/or your Rear Detachment Commander. If someone else calls you to report an injury to your spouse, call the Rear Detachment Commander immediately to verify the information.
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What To Do If You Have An Emergency
An emergency is the death, critical illness/injury to immediate family members.
Spouse Parents, Step-Parents Children, Step-Children Guardians (if they were your legal guardians-the length of guardianship must
be stated in message.)
The medical definition of critically ill or injured means the possibility of deathor permanent disability. The commander may approve other situations not listed aboveas “emergency” in nature (e.g. childcare, birth of child, disaster, and family financialcrisis). The birth of a child does not necessarily constitute a medical emergency, unlessthe child or mother is in a life-threatening situation.
NOTE: All situations will be verified by Red Cross before message can be delivered
to unit.
Critical Illness/InjuryDeath of Immediate
Family Member
Emergency Help
MP Emergency
DSN 114
CIV 57-114Outside Heidelberg area
dial 06221 57 114
Ambulance (German
Red Cross) 19222
Emergency Room
06221 371-2891 / 2790 /
2757
Red Cross
DSN 370-1760
CIV 06221-57-1760
Be sure to get Red CrossMessage number
Rear DetachmentSTB Staff Duty 24 hours
DSN 373-7268
CIV 06221-17-7268
V CORPS Emergency Action Center 24 hours
DSN 373-5335 / 5336 / 5337
CIV 06221-17 5335 / 5336 / 5337
On-Call Chaplain(MP Station)
DSN 388-2333 CIV 06221 338-2333
Social Services
DSN 371-2078
CIV 06221 57-2078
Hospital Chaplain:
DSN 371 -2684
CIV 06221 57-2648
Directions to Heidelberg US
Army Hospital and LocalUniversity Hospital are in the back of this book.
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Red Cross Notification(To Be Filled Out By Service Member and Sent Home)
Dear Family in the United States:
If you need to contact me quickly or need my presence at home, please contact the
American Red Cross (ARC) in your local community or call 1-877-272-7337 to send anemergency message.
The following information about me you must provide to the American Red Cross:
Full Name: ______________________________________________________________
Rank: ________ Social Security #: _____________________________
Unit Mailing Address: CMR Address:
_____________________________________ _________________________ _____________________________________ _________________________ _____________________________________ _________________________ _____________________________________ _________________________Duty Station:
____________________________________________________________________
Duty Telephone: __________________ Home Telephone: ________________________
International Direct Dial #’s are: (Dialed from U.S.)
011-49-(German Area Code, minus 1st zero)-(My Telephone Number)
Example: 011-49-1111-XXXXXX (This is a __________________ Number)
They also need detailed information about the emergency. Know the name and addressof the doctor/hospital, plus give a statement why I am needed.
In case of death or critical illness you will want to call me directly, but you must alsocontact the Red Cross to send an emergency message. The Red Cross can be contacted 24 hoursa day and there is no charge for this service.
Please put this sheet where you can find it in case you need to contact me. This procedure can be used regardless if I am deployed or at my home station. Please write down thelocal Red Cross chapter in your community so that in an emergency you have it.
Local American Red Cross Address: _______________________________________
_______________________________________________________________________
Local American Red Cross Telephone Number:
_____________________________________
Signed:
_____________________________________
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RED CROSS NOTIFICATION
RED CROSS MESSAGES
Service Member Leave
Get Leave form DA Form 31 approved by theCommander.
Go to the Personnel Service Battalion (PSB) with
copy of approved DA Form 31 to get orders cut.Personnel Service Battalion
DSN 370-7514 06221-57-7514
During Duty Hours: Report toTransportation with copies of EmergencyLeave (E/LV) orders from PSB to get MACflight tickets.
Transportation
Heidelberg Passenger Movement Branch
06221-57-6481
After Duty Hours: Report to Transportation the
next day or receive an Itinerary PSB to take to theAir ort.
If financial assistance is needed, contact
Heidelberg Army Emergency Relief at ACS.
DSN 370-6883/6975CIV 06221-57-6883
or After Hours, contact the Red Cross at 06221-57-1760.
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Information Sheet for Dealing with Medical
Emergencies
Soldier’s Correct Full Name: ______________________________________________________
Soldier’s Rank and Pay Grade: _____________________________________________________
Soldier’s Social Security Number: __________________________________________________
Soldier’s Unit: SPECIAL TROOPS BATTALION, V CORPS
Soldier’s Unit Address: ___________________________________________________________
Name of Exercise Soldier Is On: ___________________________________________________
Full Name of Ill, Injured or Deceased Person: _________________________________________
Relationship of Person Shown Above To Soldier: ______________________________________
What Hospital or Funeral Home Is Person In: _________________________________________
Who Is The Doctor Treating The Person: _____________________________________________
Family Member Who Can Provide Additional Information: ______________________________
Telephone Number: ________________________________
Family/Doctor Wants Soldier to: Be Notified Only ___________ Come Home ____________
Address Soldier Should Go To:
Name: __________________________________________________________________
Address: ________________________________________________________________
City/State/Zip: ____________________________________________________________
Phone Number: ___________________________________________________________
The Soldier Will Need About __________Days To Resolve The Problem.
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If You Must Speak German
When you dial the German Red Cross number: Dial DRK direct at 116
In the event of an emergency, you may not be able to reach someone whospeaks English very well. When you call for an ambulance,
THE FIRST THING TO TELL THEM IS THAT YOU ARE A FAMILYMEMBER WITH THE UNITED STATES MILITARY.
(Ich bin ein Familienmitglied eines amerikanischen Soldaten.)
Then follow the outline below:
1) My name is ____________________________________________.Ich heisse______________________________________________.
2) I need an ambulance for a lying/sitting patient with (illness).
Ich brauche einen Krankenwagen für einen liegenden/sitzenden Patienten mit
3) My address is ___________________________________________.Meine Adresse ist_________________________________________.(Know how to pronounce your address and village name in proper German.)
4) My telephone number is ____________________________________.Meine Telefonnummer ist_________________________________.
5) Have someone waiting outside for the German ambulance to flag it down!
Directions to Heidelberg USArmy Hospital and LocalUniversity Hospital are in the
back of this book.
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TERMS TO USE IN REQUESTING A GERMAN AMBULANCE:
Auto accident Autounfall (ow-toe-oon-fall)
Back/neck injury Rückratsverletzug (roo-grats-fair-let-sung)
0r Rückenverletzung (roo-ken-fair-let-sung)
Or Kopfverletzung (cope-fair-let-sung)
Burns Brandwunden (brant-woon-den)
Cardiac arrest Herzstillstand (hairz-shtill-stuud)
Chest pain Thoraxbeschwerden (thor-axe-bessh-ver-done)
Or Schmerzen in der Brust (sh-mert-sen een der broost)
Delivery Entbindung (ent-bind-ung)
Excessive bleeding Grössere Blutungen (gross-ur-a blue-tongue)
Fracture Fraktur (fruk-toor)
Or Gebroken (ge-bro-ken)
Heart attack Herzanfall (hairz-un-fall)
High fever Hohes fieber (ho-has fee-ber)
Miscarriage Fehlgeburt (fail-gay-burt)
Not breathing Atemstillstand (a-tem-shtill-sshtand)
Poisoning Vergiftung (fair-gift-tung)
Seizure Anfall (un-fall)
Unconscious ohnmächtig (own-mash-tic)
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MEDICAL CONCERNS
SICK DURING DISPENSARY HOURS
NON-EMERGENCY EMERGENCY
l
Hospital Toll Free HotlineMedical
Information andAdvice
0800 825 1600
APPOINTMENT Call Hours
Mon- Fri. 0700 am -1630 pm
Call to make an appointment
DSN 371-2622/2623/2624
CIV 06221 57-2622/2623/2624
Closed for appointments onSaturday, Sunday, FederalHolidays
CLINIC HOURS
Family Practice and PediatricsM, T, W, F 7:30 – 1630Thursday will be CHAMPUSDoctors only
ACTIVE DUTY can be seen onThursday from 1300-1500
Emergency Room
CIV 06221 17-
2891/2790/2757/2934
DSN 371-2891/2790/2757/2934
Stay Calm. Be ready to state your location, the phone number that you are calling from and thecondition of the victim (s)
24 Hour toll-free: 0800-100-1397
Heidelberg EMERGENCY ROOM
CIV 06221 17- 2891/2790/2757/2934
DSN 371-2891/2790/2757/2934
EMERGENCY AMBULANCE NUMBERS
CIV 06221-57-116 or Contact the
Military Police Station 06221-57-114
Directions toHeidelberg USArmy Hospitaland Local
UniversityHospital are in the back of this book.
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MEDICAL CONCERNS
SICK AFTER DISPENSARY HOURS
NON-EMERGENCY EMERGENCY
Loss of Life, Limb or Sight
Call the Military Police to arrangefor German ambulance service (DRK)06221-57-114
Dial DRK direct at 116
*The person answering this line
may not speak English.
Call the
Toll Free Hotline MedicalInformation and Advice
0800 825 1600And discuss whether or not immediatetreatment is necessary
You may also call the
Hotline To Emergency Room06221-172-891
Pediatric Care
For regular care, go to the Pediatric Clinic, Heidelberg Hospital. For treatment of after-
hours pediatric emergencies, you must go to the nearest medical treatment facility whetherit’s German or American.
Local German hospitals
Kinderklinik 06221 562319University ClinicIm NeuerheimerFeld,69120 Heidelberg
Heidelberg Army Hospital.06221-172-891
Call Central appointments to makean appointment in Family practiceor Pediatrics.Mon- Fri. 0700 am -1630 pm
DSN 371-2622/2623/2624
CIV 06221 57-2622/2623/2624
You must go to the NEARESTmedical treatment facility whether it’sGerman or AmericanLocal German Hospital
University ClinicIm NeuerheimerFeld,69120 Heidelberg
Reception 06221 560
Kinderklinik 06221 562319 Ambulance is BLDG 153
Or call Heidelberg Army Hospital. 06221-172-891
Directions to Heidelberg US
Army Hospital and LocalUniversity Hospital are in the back of this book.
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DENTAL CONCERNS
Family Members
NON-EMERGENCY
You must establish a record
with the PHV dental clinic
before any dental care can be
administered. Make sure you
have an ID card and are
enrolled in DEERS.
EMERGENCY
( A temporary record will be made.)
For regular care
Remember: Military personnel have
priority.
Go to the Heidelberg Hospital or Patrick Henry Village Dental Clinic with your I.D.card. If you are taking someone to theclinic, make sure you have their I.D. card.
Patrick Henry Village
DSN 388-9500/9501
06221-338-9500/9501
Duty Hours:0730 am – 1620 pm
For dental emergencies
A dental emergency is severe pain and
swelling within the mouth.
After duty hours and on weekends, go to theemergency room. You can call ahead to letthem know you are coming so they can call
the dentist who is on call.
DSN 371-2891 / 2790 / 2757 / 2934
CIV 06221 17 -2891 / 2790 / 2757 / 2934
The emergency room is located in theHeidelberg Hospital complex.
Statement of Non Availability can be issued for off post dental care.Must be enrolled in the United Concordia Insurance to pay for off-post dental care.To reach TRICARE Dental Program (TDP) OCONUS Customer Service from Germany:
1, Enter AT&T Local Access Number: 0-800-2255-288
2. Enter Toll-Free Customer Service Number: 1-888-418-0466
http://www.ucci.com/was/ucciweb/tdp/oconus_dir.jsp
Representatives are available to assist you 24 hours a day from Sunday8:00 P.M. to Friday 8:00 P.M. EST.A list of dentists in the Heidelberg, St. Leon and Schwetzingen area is available.
CARE NOTAVAILABLE
LOCATION OF PHV DENTAL CLINIC
Take A 5 to Heidelberg. Exit the Patrick HenryVillage Exit. Follow signs to PHV. Enter the
Commissary Gate. Continue on Lexington until
you get to N. Gettysburg. Take a left turn. Pass
Burger King on the right. The dental clinic will be
on the left, Bldg number 4539
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Action in Case of an Accident
AE Reg 190-1/USNAVEUR Inst 11240.6P/USAFE Inst 31-202 • 9 Mar 05
On PostOff Post
Immediate Action After an Accident
Turn on your vehicle’s warning lights and set upthe warning triangle.
Help any injured persons. Provide first-aid toinjured persons, but do not move badly injured persons. Have someone call for medical help.
Note the time and place of the accident and the
names and addresses of witnesses. If you have acamera, take pictures of the scene. Sketch thescene if needed. POVs. Do not block traffic after a minor accident.
Call HeidelbergMilitary Police06221-57-114.
Emergency SituationsImmediately callGerman Police 110Heidelberg Military Police is06221-57-114.GERMAN AMBULANCE: 116
You may also want to check with the LegalAssistance Office (JAG). The HeidelbergLegal Assistance office can be reached at
06221-17-5058.
Exchange the following information with theother driver or drivers (when possible): Name.Address.License plate number.-Insurance company and policy number
Call the German
Police 110
You have 72 hours toreport it to the nearestMilitary Police station.
Heidelberg Military
Police 06221-57-114.
1) Germany has a Good Samaritan Law tharequires everyone, in case of an accidentor common danger or distress, to render the appropriate aid expected under thecircumstances. Failure to render aid canresult in a fine or imprisonment.
2) POV drivers will immediately notify the
MP or SF of accidents on U.S.installations. If the accident occurs off aU.S. installation, drivers will:a) Notify the German police
immediately. German police may,however, not respond to accidents if no injuries are involved.
b) Report the accident to the MP within72 hours. This will help drivers if they have to appear in court andwhen insurance companies need
information.3) AE Form 190-1Y explains specificactions to take when involved in anaccident. This form is available from thelocal FRS and should be kept in the POVto be readily available.
Autobahns have emergency phones
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AUTO CONCERN
I AM LOST. WHAT DO I DO?
If you get lost within the Heidelberg area,
contact the Military Police at 57-114.
If you get lost in another community or city,contact the local MPs or German Polizei
Station. 116
How do I use a German pay phone?
To use most German pay phones, you must purchase a German phone card. These cards can
be purchased at any Deutsche Bundespost (postoffice). Also, you may inquire about a “T”card. A few phones may take coins.
When you deposit coins, you will see a creditamount displayed on the telephone. As you talk,the credit amount will go down. You can addmore coins to extend your time.
Unlike U.S. pay phones, you will not getchange back from a German pay phone.
Prevention:
Join the ADAC. It is similar in natureto the AAA in the States. You can getmaps, directions, and any other triprelated items at the ADAC.0180-222-2222.
Plan your routes.
Get detailed directions. Germanhighways don’t use North, South, Eastand West directions. You must knowthe names of the intermittent cities.
See Directions to US Facilities andShopping areas in the area in the back of this book.
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AUTO CONCERNS
AUTO HAS BROKEN
DOWN ON THE ROADAUTO HAS BROKEN
DOWN AT HOME
Call AAFES garage and explain the problem. Depending on the situation, theywill try to offer a solution.If AAFES cannot offer a solution you willhave to tow your vehicle to the AAFESgarage or to a local garage. Call ADAC tohave your car towed to an appropriategarage, AAFES or German. If you are not amember of ADAC, AAFES has no towingservice but may recommend one to you.
In Heidelberg,AAFES garage and auto parts store islocated in Building 3801 the shopping
center complex_.
AAFES Garage and StoreTel: 06221-24900 Mon - Fri.. 0730-1630Auto Parts Store: Mon.-Fri.0730-1800Sat. 0900-1500
The German Auto Club, ADAC isavailable as a roadside service for on-the-spot general repairs or as a towingservice to a garage. They are the onlycompany legally allowed to serviceautos on the autobahn. For more detailsabout membership and service, check
with your local insurance company or contact ADAC directly at0180-222-2222.
You will have to locate an emergencytelephone (usually located on the side of autobahns and major roads). Once you pick up the telephone you will be
connected to the Aütobahnmeisterei whowill contact an ADAC towing garage for you.
If you cannot afford automobile repairs Army Emergency Relief (AER) may beable to provide financial assistance.Heidelberg Army Community Service DSN 370-6883/6975
CIV 06221-57-6883/6975
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AUTO CONCERN
MY SPOUSE IS
DEPLOYED AND I NEED
TO RE-REGISTER OURVEHICLE.
I NEED TO REGISTER OUR
VEHICLE.
The deployed soldier’s POVregistration is extended for theduration of the soldier’sdeployment. If you havereceived a notice to re-register your car and your spouse isdeployed, contact the Rear
Detachment Commander (RDC). The RDC can processa memo requesting extensionof your registration.
If you are coming from
the States and your
POV was shipped via
the government.
Bought a New
(current year) POV.
Go to Vehicle Registration located across from the
shopping center complex in Heidelberg. Bring a validUSAREUR driver’s license and I.D. card. If you arenot on your spouse’s registration, bring a Power of Attorney with you. There is a fee. Please call to getthe fee amount.
DSN: 370-9484/9482
CIV: 06221-57-9484/9482
Call Vehicle Registrationto get a list of what
documentation you needto bring and the feeamount for registeringyour new vehicle.
DSN: 370-9484/9482
CIV: 06221-57-
9484/9482
Re-register the
family POV.
Go to Vehicle Registration located on across from the shopping center complex
in Heidelberg with a Power of Attorney,stateside registration and stateside title,double white insurance card, validUSAREUR driver’s license and I.D. card.
ldg. 3987 on DPW Compound (near PX)M-W: 0800-1500, Thu: 1100-1900
ri: 0800-1400 Closed on US Holidays and lastwork day of the month for inventory
SN: 370-9484/9482
IV: 06221-57-9484/9482
ee page 21 for directions to the Heidelberg PX
HQ, USAREUR Registry of Motor Vehiclesldg. 335, Room 216, Taylor Barracks
M-F: 0800-1700, Closed on U.S. Holidays
SN: 386-7123 or CIV: 0621-718-7123
Heidelberg POV Inspection:Bldg. 3981 on DPW compound(near PX)M-W: 0740-1545 (Fri; 1415)
Thur: 1040-1900DSN: 370-8845 CIV: 06221-57-
8845
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26th
US Army Garrison Heidelberg
Storing/Extending POVs During Deployments
Headquarters, USAREUR Registry of Motor Vehicles (RMV) has two programs available to assistdeployed personnel. One is managing the storage of vehicles for deployed soldiers (those not beingdriven) and the other for extending the expiration dates of POVs being driven by family members or other
designated persons for deployed soldiers.
STORAGE OF VEHICLES NOT BEING DRIVENTurning in your POV for storage:1. Units of deploying personnel must coordinate with 26TH USAG for storage of POVs in thecommunities designated storage locations sites: Spinelli Barracks or Miesau. Soldier then turns in thePOV to the storage site and is issued a DD Form 788 (Private Vehicle Shipping Document for Automobile) as a receipt for the POV and its condition.2. The Storage Facility Custodian (and Rear Detachment Commander) notifies USAREUR Registry of Motor Vehicles (RMV) with a compiled listing of stored vehicles and we “deactivate/suspend” theregistration until it is released to the owner from the storage facility.Removing your POV from storage:
1. Obtain new proof of insurance from your insurance company. New insurance confirmation isrequired because your registration has been deactivated or suspended while the POV was stored.2. Go to the Heidelberg Vehicle Registration Station [FRS] with your ID card, USAREUR Certificate oLicense, and DD Form 788. Vehicle Registration will issue you a new [no cost] registration that will state“DEPLOY RETURN” and current date on it.3. Your newly issued registration will reflect a new expiration date based on how much time wasremaining on your registration when it was turned in for storage; you will then have that same amount of time remaining on your new registration [a minimum of 30 days]. For example if you had four monthsleft on the registration when POV was turned in, you will have four months left on your newly issuedregistration.4. Go to your storage facility for release of your POV.EXTENSIONS FOR VEHICLES BEING DRIVEN
1. After deployment your REAR DETACHMENT faxes (DSN: 386-7225 RMV) a memorandumrequesting an extension of your POV. The memo must have your rank, name, social security number,license plate, date of registration expiration, unclassified deployment location, the date you deployed andanticipated date of return. Sample on next page.2. Operational extensions (with license plates) require that your registration has not expired before youhave deployed and you must maintain liability insurance.3. RMV will review and process the requests for extension. A new registration with expiration decalswill be mailed to your mailing address or to your unit.4. Non-operational (no plates) extensions require that your registration has not expired before you havedeployed and that you meet local rules for non-operational procedures. NON-OP Lot is not for long termstorage. Check with your lien holder for insurance requirements.5. Note: Should you have an operational (with plates) registration and want to register the POV as non-
operational, the plates must be turned-in to the local FRS and the car stored in an authorized location.The clerk must then stamp and initial the unit memo request acknowledging receipt of the plates. Your unit must then submit the request as noted in paragraph 4 above.
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“SAMPLE”DEPARTMENT OF THE ARMY
Headquarters, 1st Battalion, 8th Infantry
Unit/CMR XXXXX
APO AE 09XXX
AETV-BN-HHD (DATE )
MEMORANDUM FOR USAREUR Vehicle Registry, ATTN: Customer Service, Unit 29230,
APO 09102-9230
SUBJECT: Request for Extensions of Active POV Registrations (With Plates) and Non-Operational
Registrations (No Plates) for Service Members deploying outside of Germany.
1. Request operational POV extensions for following service members’ POVs with plates:
RANK NAME SSAN PLATE/REG # EXP.DATE
PFC JODY, B. GONE 123-45-6789 AD AA 999 20JUN00
(List all further data……use attachments if needed)
2. Request non-operational registration extension for the following service members’ POVs:
RANK NAME SSAN PLATE/REG # EXP.DATE
PFC BROKE, RICH H. 123-45-9876 AD AA 888 20DEC00
SPC FIXED, GONNA B. 123-45-1234 XJ3456 15AUG00
(List all further data……use attachments if needed….be advised that when a POV has plates these plates MUST be turned-in to your local Field Registration Station (FRS) and the FRS MUST stamp this memo andacknowledge receipt of the plates.)
3. These soldiers have deployed on/about ___date____ .
4. Unit/Rear Detachment point of contact is SGT Stay at DSN: XXX-XXXX.
IMA N. CHARGE
CAPTAIN, MSC
Commander (or Rear Det. Cdr.)
NOTE: Go to your local Provost Marshal Office (PMO) and access their database with your UIC to get a
listing of all POVs as a base for developing this memorandum. Submit the memorandum AFTER service
members have deployed via FAX to DSN: 386-7225.
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Housing Concerns(When the Soldier is deployed)
LIVING IN GOVERNMENT QUARTERS. Family members remaining in governmentquarters assume the responsibilities of the absent sponsor, which means:
1) Family members who depart the area for 30 days or more during the sponsor’s absence mustinform the housing office.
2) The spouse or service member must arrange for the care and upkeep of the quarters.
3) A non-dependent family member or guest may stay in the quarters during the sponsor’s
absence. Contact the housing office for details. DSN 387-3302 CIV 06221-4380-3302
MOVING INTO OR OUT OF GOVERNMENT QUARTERS
1) The spouse may sign for quarters and furnishings and terminate quarters in the sponsor’sabsence. A power of attorney (POA) or notary is not required for
a) Clearing quarters b) Sign for or terminate private rental contracts
c) Turn in or obtain government furniture and appliancesd) Requesting work orders
2) A POA will NOT be accepted by the housing office for the start, stop or change of OverseasHousing Allowance (OHA) as this action must be done at the Finance Office. (Ref AR 210-5)
3) Specific Power of Attorney (SPOA) will be needed for a) Non spouses who are residing in a Soldier’s quarters may need a SPOA for
i) Replacing a keyii) replacing government furniture or appliances,
iii) requesting work orders, clearing quartersiv) signing or terminating government quarters and private rental contracts.
4) If you plan on leaving for a period of 10-29 days, you need to assign a Point of Contact(POC) to attend your quarters while you are away. This POC must have a SPOA or POAand the keys. A copy of the POA or SPOA must be left with the housing office.
5) The spouse’s signature on the sponsor’s behalf does not cancel the sponsor’s responsibility.
6) Furnish the housing office with the phone number where the spouse/family member can be
reached.
7) Stay in touch with the housing office.
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LIVING IN PRIVATE RENTAL HOUSING (PRH)
1) Sponsors who occupy private rental housing (PRH) and receive Basic Allowance for Quarters (BAQ) and Overseas Housing Allowances (OHA) at the with-dependent rate because their families are living in PRH in USAREUR will continue to receive thatentitlement and allowance.
2) The spouse must arrange for rental, telephone and utility payments before departing.Options recommended are direct payroll deposit and automatic bill paying.
3) The person(s) designated to live in off -post housing must ensure fulfillment of all
obligations under the lease contract.
4) Unaccompanied soldiers who occupy PRH and receive BAQ and OHA at the withoutdependent rate continue to receive those allowances if they have not vacated their apartment.
HEIDELBERG HOUSING TELEPHONE NUMBERS (Housing office is located across fromthe Heidelberg shopping center complex.)
For questions concerning: General, Housing Referral, Landlord Problems, Repairs,
Private Rental
DSN 387-3302 CIV 06221-4380-3302
Housing Manager DSN 387-3346 CIV 06221-4380-3346
UPH Unaccompanied Personnel Housing: DSN 387-3317 CIV 06221-4380-3317
Facilities Management Branch: (inspectors) DSN 387/3304 CIV 06221-4380-3304
NCOIC: DSN 387-3347 CIV 06221-4380-3347
General Officers Quarters: DSN 387-3345 CIV 06221-4380-3345
In the event of an emergency: Military 57 114 or Fire Department: 06221-57-117
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HOUSING MAINTENANCE CONCERNS
GOVERNMENT HOUSINGGOVERNMENT LEASEDHOUSING
DuringDutyHours
An emergency is anything thatis damaging to the building or
life threatening:After
Duty HoursEmergency
DuringDutyHours
After Duty HoursEmergency
Contact the Directorateof Engineering and
Housing (DEH).
Regular Work Orders
DSN 387-3311/3312
CIV 06221-438-
03311/3312
Fire Department
DSN 373-8400
CIV 06221-17-8400
Leased Housing Office
DSN 387-3301/3294
CIV 06221-4380-3301/3294
Fire Departmen
112
PRIVATE RENTAL
HOUSING(PRH)
Contact the Owner or Landlord.
Fill in your Landlord’sPhone Number
____________________
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HOUSING CONCERNS
I AM LOCKED OUT OF MY QUARTERS!
DSN 387-3302 06221-4380-3302
Go to the Housing Office duringtheir hours of operations and
speak with the Facilities Manager who will give you a key to your quarters. You need to have your I.D. card, proper documentation proving you are the resident of the quarters or a neighbor whocan vouch you are the resident.You may return the keysimmediately after opening your quarters or wait until you clear quarters. Failure to return keys
will result in a payment penaltyfor each missing key.
DSN 387-3302 CIV 06221-
4380-3302
Housing Manager
DSN 387-3346 CIV 06221-
4380-3346
Government Housing and
Government Leased HousingPrivate Housing
Emergency Work Order,Contact the Fire Department at
06221-57-117 .
Contact the Owner or Landlord.
Fill in your Landlord’sPhone Number
____________________
Contact theHousing Office
DSN 387-3302CIV 06221-
4380-3302
After hours, call the MPStation
DSN: 388-2222
CIV 06221 678-2222
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HOUSING DEPLOYMENT INFORMATION
I Want To Go Home. Can I? Will I Be Able To Come Back to Europe?
Will I Keep My Housing?
There are several ways you can return to the States. However, each one has stipulations youmust adhere to. Please read this page and the following page for additional information.
Early Return Family members may move to the nextduty station. The government will payfor shipment of household goods and
travel for family. In accordance withJoint Federal Travel Regulations,entitlement to Temporary LodgingAllowance (TLA) is not authorized uponreturn from deployment when soldier vacates permanent housing under Early
Return of dependents. If you are
currently residing in government
quarters, BAQ will start upontermination of these quarters. If you arecurrently residing in private rental
housing, OHA will stop upontermination of these quarters.
Advanced Return
The government will pay for familymembers to return to home of record.Quarters or private rental must be
vacated. The Government will notpay for your return to Europe. Inaccordance with Joint Federal TravelRegulations, entitlement toTemporary Lodging Allowance(TLA) is not authorized upon returnfrom deployment when soldier vacates permanent housing under
Advance Return of dependents. If
you are currently residing in
government quarters, BAQ will
start upon termination of thesequarters. If you are currently
residing in private rental housing, OHA will stop upon termination of these quarters.
DSN 387-3302 06221-4380-3302
Housing Manager DSN 387-3346 CIV 06221-4380-3346
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HOUSING DEPLOYMENT INFORMATION
I Want To Go Home. Can I? Will I Be Able To Come Back to Europe?
Will I Keep My Housing?
Here are a few more ways you can return to the States.
DURING THE IRAQ
DEPLOYMENT familymembers can leave for theduration of the sponsor’sdeployment to Iraq and keep their
government quarters. You must
report your departure to theRear Detachment Commander,
the Housing office and the
Finance office. You must provide Housing with a point of contact’s name and telephonenumber in case of emergencywithin housing. After a familymember is absent fromUSAREUR for 30 days or more,Cost of Living Allowance will be
deducted from the soldier’s pay.
Vacation
Family members can return to the States ontheir own for an extended period of time.
Please note: Family members should
inform their Rear Detachment
Commander when they are leaving the
community. The family members pay allcost of travel. When a family departs fromUSAREUR on vacation for more than 30days the Cost of Living Allowance for thedeployed soldier is reduced to the “withoutdependent rate”.
DSN 387-3302 06221-4380-3302
Housing Manager DSN 387-3346 CIV 06221-4380-3346
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Legal Assistance
The Legal Assistance Office (JAG) provides:
COUNSELING AND ASSISTANCE WITH PERSONAL LEGAL PROBLEMS
TO INCLUDE:
• Wills, Powers of Attorney, Taxation, and Bills of Sale
• Landlord/tenant problems and interpretation of leases• Domestic relations (adoption, Spartan, non-support)
• Consumer problems (contracts, product injury, and product failure)
• Citizenship, immigration, passports, name change
• Notarizations, Civil Rights
• Finances, debts, insurance, personal property, autos
• Torts (a civil wrong, other than a breach of contract, such as a willful or negligent injuryto a
• plaintiff’s person, property, or reputation).
• Referral to other agencies or civilian lawyers when appropriate.
CLAIMS SERVICE: Claims investigated, processed, and paid are:
• Damage to household goods during shipment
• Vandalism, theft, and unusual damage occurring on post
• Damage caused by government vehicles
• Damage caused by government employees in the course of their jobs
• Personal injury/wrongful death
• Wrongful acquisition of property - (A soldier intentionally damages or wrongfully takes property
• resulting in loss to any person. The claims section will assist the plaintiff in attempting torecover losses from the soldier.
POWER OF ATTORNEY If you are to conduct family legal, financial, or unit related business, you need a power of
attorney. Types of powers of attorneys are:
• General Power of Attorney: Authorizes you to conduct all family business which wouldotherwise require your spouse’s presence.
• Limited Power of Attorney: Authorizes you to conduct the matter specified in thedocument
• which would otherwise require your spouse’s presence.
• Medical Power of Attorney: Authorizes a person other than yourself to obtain medicalcare for family members should you not be available (i.e., hospitalization). This is
excellent for anyone who regularly cares for your children or who you have designated to provide care for your children should you not be available.
Heidelberg’s Legal Services Office (JAG) is located on Patton Barracks, Building 107.
For an appointment, call 06221-17-5058. Hours: Monday, Tuesday, Wednesday and Friday:0900-1600, Thursday: 0830-1630
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MY SPOUSE IS DEPLOYED. HE DID NOT
LEAVE ME POWER OF ATTORNEY AND I
NEED IT TO CONDUCT FAMILY BUSINESS!
Contact the unit’s Rear Detachment Commander and explain the situation tohim. He will contact thedeployed Commander downrange who will in turncontact your spouse.
Contact your spouse directly by e-mail.
Most Rear Detachments have set upcomputer stations and can assist familymembers in communicating with their spouse downrange.
The deployed soldier can go to theJAG (legal assistance) officedownrange. JAG will assist thedeployed soldier in processing aPower of Attorney. The deployedsoldier can then fax the Power of Attorney to: the family member directly; the soldier's unit; or theJAG office in Heidelberg. (Patton
BarracksDSN: 373-5058
CIVILIAN: 06221-17-5058
If you don’t have a computer you can use the YellowRibbon Room (YRR) Bldg 4531 on PHV across fromthe skate park near Burger King.ACS also has a room in bldg 3850 at the PX complex.
Call ACS to make an appointment or to ask any other questions:
DSN 370-6883/6975 CIV 06221-57-6883/6975
After hours you need to go to the MP Station and signout a key. This is a 24 hour room.
Soldier and family member must have the same typeemail account. The computers are set up to use
Yahoo, MSN and AOL. This is for videoconferencing only. You should keep using your AKOaccount for other matters. You can set up the Yahoo,MSN or AOL accounts on the YRR computers.There are directions for the procedure in the room.There are only 4 computers so if you go as a group, be prepared to work in shifts.
The Soldiers and staff downrange will do their best toset up video conferencing times but this is all subjectto availability, mission readiness and other factors.
There is another feature added to the YRR computers.You can make a short video and insert it into an emailmessage. This way you could send the videos without
trying to coordinate both ends.
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MILITARY PAY
Military Pay entitlements change when Soldiers deploy. The following information is provided
to help Soldiers arrange their finances in preparation for deployment:
a. Basic Allowance for Subsistence (BAS). Soldiers will deploy in a TCS status. Alldeploying soldiers will receive BAS / Separate Rations (tax exempt). BAS will continue for Soldiers who are receiving it at the time of deployment and will be started for Soldiers who wereon meal cards.
b. Per Diem. All deployed Soldiers who are in a TCS status are entitled to incidental per diem at $3.50 a day (OCONUS), or $105 a month (tax exempt).
c. Hostile Fire Pay (HFP)/Imminent Danger Pay (IDP). HFP/IDP is payable to allSoldiers in the total land and air space of Iraq. Soldiers receive $225.00 a month (tax exempt)for each month, or part of a month, in which the Soldier is present in the HFP/IDP area.
Entitlement starts upon arrival to the authorized location and terminates upon departure.
d. Combat Zone Tax Exclusion (CZTE). Public Law authorizes CZTE for all Soldiersreceiving HFP in Iraq. A Soldier who is present, however brief, in this area, including airspace,and is on official duty qualifies for CZTE for that month. All pay for both enlisted personnel andwarrant officers is tax exempt for the months spent in the CZTE area. Commissioned officer payis tax exempt at an amount equal to the Sergeant Major of the Army’s Basic Pay plus HFP. For calendar year 2004, this is equal to $6,315.90 per month (6,090.90 + 225.00).
e. Hardship Duty Pay-Location (HDP-L). Indicated as Save Pay on the Leave andEarnings Statement (LES), is payable to all Soldiers on a monthly basis according to location
and living conditions. Currently, HDP-L is payable at a rate of $100 per month for all soldiersdeployed to Afghanistan.
f. Overseas Housing Allowance (OHA). Soldiers drawing OHA at their permanent dutystation (PDS) will continue to draw OHA during the deployment (tax exempt).
g. Family Separation Allowance (FSA). FSA is paid when a Soldier is involuntarilyseparated from his/her dependents or active duty spouse for more than 30 days. It is payable at$250.00 per month, or $8.33 per day (tax exempt). Service member married to service member is also entitled to FSA. However, only one Soldier will receive this entitlement. If both Soldiersdeploy to the same theater they must be outside a fifty-mile radius or unable to see each other
based on mission and security constraints.
h. Selective Re-enlistment Bonus (SRB). The SRB is entirely tax-exempt when a Soldier re-enlists in a CZTE area. Accrued leave sold by enlisted Soldiers while in a CZTE area,whether earned in that area or not, is tax exempt. Leave accrued by any Soldier while serving inthe CZTE area, which remains unused at separation, is tax exempt.
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MILITARY PAY
i. Savings Deposit Program (SDP). All soldiers deployed at least 30 consecutive days maycontribute to this risk free program. Soldiers may make any number of deposits in any amounteach month, provided the total deposited in a one month period does not exceed the Soldier’smonthly net pay and allowances. Interest is paid at the rate of 10 percent per annum,compounded quarterly (calendar quarter). Public Law limits interest payments in the SDP at
$10,000 regardless of the total amount in the SDP account (includes contributions and interestearned). Interest will accrue up to 90 days after the Soldier redeploys.
j. Special-Leave Accrual (SLA). SLA accrues when Soldier serves in an area in which heor she was entitled to Hostile Fire/Imminent Danger Pay for at least 120 continuous days.Special Leave Accrual authorizes Soldiers to carry up to 90 days of leave at the end of a FiscalYear. Accrued Special Leave must be used before the end of the third fiscal year after the fiscalyear in which the qualifying service ended.
k. Leave and Earnings Statements (LESs). LESs and Mid-month Net Pay Advice formswill be sent to the Soldiers at their deployed location. In addition, Soldiers with access to the
Internet will be able to access their LESs through “myPay” online at www.dfas.mil. With ageneral power of attorney, Soldiers can grant their spouse access to their LES. Spouses with power of attorney should request the LES from the unit’s rear detachment commander or
NCOIC. Spouses can also be given limited access PIN numbers to a Soldiers account.
l. Power of Attorney (POA). With a special power of attorney, the Soldier can grant their spouse the right to establish, change, or stop an allotment. The special power of attorney mustspecifically state the authority to establish, change, or stop allotments. In addition, a special power of attorney can be used to establish, change, or stop transactions involving the ThriftSavings Plan and the Savings Deposit Program. In order to cash checks at local finance offices asoldier must have a current DD 2761 on file prior to deploying.
m. Dependent Support. Soldiers must ensure their families have access to adequatefinancial support in their absence. This may include access to checking and/or savings accountsor establishment of allotments. Checking accounts are generally preferred in order to maximizeaccess to funds by both the Soldier and their dependent(s).
n. Pay Adjustments. The manifest will be used to start, stop and adjust numerous payentitlements. It is critical that Soldiers returning prior to the main body (i.e. emergency leave,etc.) are reported to finance and are followed up on by the rear detachment commander to ensurethe necessary adjustments are made. Failure to make the adjustments will result in overpaymentsand cause unnecessary and extreme hardships on the Soldier.
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FINANCIAL CONCERNS
What about myspouse’s
entitlements? Need spouse’s LES.
Can I make a change on myspouse’s LES (start/stop anallotment)?
My spou pay is
incorre
Your spouse mayreceive a few extraentitlements while
deployed. Theyshould be listed onyour spouse’s LES.
Ask your spouse for the MY PayContact your spouse’s Personnel
AdministrationCenter (PAC) or Finance office.
Not without aspecific power of attorney for that particular event.
See your JAGrepresentative:06221-17-5058
Contact thesoldier’s UnitPAC. Theywill assist youin correctingthe problem.S1 Finance
DSN 373-5946
CIV 06221 17-
5946
Submit a pay inquiryon a soldier.
Submit a travel voucher on a soldier.
Pick up treasury checks from the Finance office.Family members must have a specific POA thatdesignates the voucher number and payment
amount in order to cash said treasury checks.
You Must Have A General Power Of Attorney
or a Special Power of Attorney to deal with LES issues(The Special Power of Attorney must indicate specifically what duties you have been authorized to
perform)
Leave and Earnings Statement(LES)
myPay All Active/Reserve Military and Civilians: You can view and print your Leave and EarningsStatement (LES) on-line. You may access your LES from the "Main Menu" by clicking on the LES(View/Print) option. If you have trouble reading the graphic version of your LES, you can click on the "TeVersion" link. The text version of your LES lists all your LES pay data items in a single column. Your LESwill remain available for a temporary period of time after your separation.
Spouses, ask the sponsor to create a guest account for you to view this information.https://mypay.dfas.mil/mypay.aspx
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FINANCIAL CONCERNS
Call the Army CommunityService/Family AssistanceCenter (ACS/FAC) FinancialCounselor to make anappointment. The Financial
Counselor can help you withcreditors and other agencies towhich you are having difficultymaking payments.
Financial Counselor
Heidelberg ACS(in Building 3850 of the
Heidelberg Shopping Center complex)
DSN 370-6883/6975
06221-57-6883/6975
I have difficulty paying
my bills.
I have a family emergency
(Red Cross Message, carrepairs, Bundespost
payments, medical expenses
not covered by CHAMPUS,
etc.) and need financial
assistance.
Go to Army Community Service (inBuilding 3850 of the HeidelbergShopping Center complex) and speak with the Army Emergency Relief Officer. He may be able to assist youwith a no-interest AER loan.
Army Emergency Relief Officer,
Heidelberg ACS
DSN 370-6883/6975
06221-57-6883/6975
A special POA authorizingspouse to start allotment for
no interest loan with AER if emergency needs arisewould be helpful.
Finance Customer Service on Campbell Barracks
DSN 370-7909 06221 57-7909
S1 Finance
DSN 373-5946 CIV 06221 17-5946
Read the information about theService Members' Civil Relief
Act on page 35 of this document.
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Service Members' Civil Relief Act
NOTE: You must apply for this service from the credit or financial institution for it to takeeffect.
WASHINGTON, Jan. 7, 2004 – A new law replacing the Soldiers' and Sailors' Civil Relief Actof 1940 will provide military personnel – especially those deployed or called to active duty – greater protections to handle their personal financial and legal obligations, Defense Department
officials said here.
President Bush signed the Service Members' Civil Relief Act into law Dec. 19.
The focus of the SCRA is the same as under the SSCRA: to provide protections to servicemembers who have difficulty meeting their personal financial and legal obligations because of their military service, The SCRA is a significant law, because it clarifies and updates the provisions that existed in the SSCRA, while adding some additional
An automatic 90-day stay of civil proceedings upon application by the service member. Thisapplies to all judicial and administrative hearings. In the past, according to Lindemann, stayswere discretionary with the courts.
The SCRA also makes it clear that the six percent limitation on interest rates for pre-servicedebts requires a reduction in monthly payments, and that any interest in excess of six percent is
forgiven, not deferred
Service members and their dependents who entered into a lease for $1,200 or less could not beevicted without a court order. The SCRA increased that maximum lease amount to $2,400 andadded an annual adjustment for inflation. For 2004, the maximum will be $2,465.
A service member who has received permanent-change-of-station orders or who is beingdeployed for not less than 90 days has the right to terminate a housing lease with 30 days' written
notice. Prior to the SCRA, service members could be required to pay for housing they wereunable to occupy.
Any active duty service member who has received PCS orders outside the continental UnitedStates, or who is being deployed for not less than 180 days, may terminate a motor vehicle lease.The law prohibits early termination charges.
If service members have questions about the SCRA or the protections that they may be entitledto, they should contact their unit judge advocate or installation legal assistance officer for furtherassistance.
Taken from an article in Military Money Magazine, written by Sgt. 1st Class Doug Sample,
American Forces Press Service 01/07/2004
http://www.militarymoney.com
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CMR _____ Box ____ APO, AE 09112
NAME OF CREDITOR ____________________ ____________________
Subject: WRITTEN NOTICE TO THE CREDITOR Account: ___________
To Whom It May Concern:
1. Upon receipt of this letter, on the advice of my legal counsel, I formally hereby invoked the2003 Service member Civil Relief Act (SCRA).
2. Pursuant to the provisions of SCRA Title II Section 207 (a), I demand a maximum interest rateof 6 percent on the loan for the Account # _____________. A copy of orders is provided for with an effective date of ___________________to_________________ in support of OperationIraqi Freedom.
3. I expect your company to be in compliance to the letter of the SCRA. Furthermore, I expect
the amount on the principal and interest rate will distributed accordingly into the loan. I willcontinue to make the regular monthly payments as scheduled.
4. Point of contact for this letter is the undersigned.
Your NameYour title
Sample Letter to Creditors
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FINANCIAL CONCERNS
My Spouse’s LES Was Short This Month
And I Need Food To Feed My Family.
At Army Community Service/Family Assistance Center wehave the Emergency Food Assistance Program. Come inand speak with our counselor in building (in Building 3850of the Heidelberg Shopping Center complex). We canarrange to give you money to shop for non-rationed foods atthe Commissary the very same day you put in your request!
This money does not have to be paid back and a family canuse this program twice within a 12-month period. Your LES, power of attorney and I.D. card are all you need toapply for this program. For more information call ACS
DSN 370-6883/6975
06221-57-6883/6975
Benjamin Franklin Village Chapel in Mannheim has a food closet for
canned goods/non-perishables. 0621-730-9215
Directions to US Facilities arein back of this book.
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FAMILY MATTERS
CHILD DEVELOPMENT SERVICES
Parents must enroll children to use these services.
I cannot pay my child care
payment.
My FCC provider
is sick
My FCC provider is
leaving in a few days.
Contact the Director of the program your child is in.(See list below.) If you
foresee payment problems,talk with the director before it happens.Contact ACS for financialcounseling.
DSN 370-6883 / 6975
CIV 06221-57-6883 / 6975
Each provider has a back-up substitute in case theyare unable to provide care
for children. If thesubstitute is unavailable,the FCC program willassist you in finding back-up care for allchildren.
FCC will work with youon finding alternate care.
06221-338-9240/9241
I cannot pick up my child
before you close.
All parents can authorize 3 or more people to pick their child up. The person picking up the child must bring in an I.D. card in order for CDCto release the child.
School Age Services offers before and after school
programs.
CIV 06221-338-9240/9241
DSN 388-9240/9241
Family Child Care (FCC) CIV 06221-338-9301/9302 DSN 388-9301/9302
CENTRAL ENROLLMENT CIV 06221-338-9240/9241 DSN 388-9240/9241
Child Development Services CIV 06221-338-9301/9302 DSN 388-9301/9302
Supplemental Programs & Services CIV 06221-338-9240/9241 DSN 388-9240/9241
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FAMILY MATTERS
PROBLEMS WITH CHILDREN
Teleconference your Parent
Teacher Conference
Contact teacher and let them know you would like tohave the parent teacher conference as a teleconferencewith your spouse downrange.
You, the spouse, must coordinate the times for all three parties, the teacher, yourself, and your spouse. Youmust provide the time, date, and DSN phone number.When it is time for your conference, the teacher willdial the DSN number and your spouse should bewaiting for the call.
Mark Twain Elementary – MTVPrincipal DSN 370-6996 CIV 06221 57-6996
Guidance Counselor DSN 370-6447 CIV 06221 57-
6447
Patrick Henry Elementary –PHV
Principal DSN 388-9054 CIV 06221 338-9054
Administration DSN 388-9057 CIV 06221 338-
9057
Heidelberg Middle School – Building 4460, PHV
Principal DSN 388-9314 CIV 06221 338-9314
Cafeteria 06221-762403
Heidelberg High School – Building 3744, MTV
Principal DSN 370-8004/7513 CIV 06221-57-
8004/7513
Assistant Principal
DSN 370-6893/8356 CIV 06221-57-8356
Guidance Counselors
DSN 370-8558/6680 CIV 06221-57-8558/6680
Nurse DSN 370-8230 CIV 06221-57-8230
The deployed spouse can helpa son or daughter with schoolwork is through the child’sGaggle Account. Parents mustemail the teacher and ask for information on the Gaggle
Account. It’s available in allschools but not all teachers useit.
The student can put his/her assignment that he/she isworking on into a temporaryfolder called “the Locker.”The parent can then access thechild’s account with thechild’s password and view the
work.
Again, this should becoordinated through theclassroom teacher.
Help with Homework
Call the teacher and make arrangementsfor tutoring or mentoring.
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FAMILY MATTERS
PROBLEMS WITH CHILDREN
Help, I really need a break
from my children!
Form a cooperative baby-sitting programwith friends andneighbors.
This is an emergency: ContactSupplemental Programs &Services (SPS) at CIVILIAN:
06221-338-9240/9241
DSN: 388-9240/9241
If you are registered with theChild and Youth Branch (CYB)your child(ren) will be placed in
hourly care. If you are not
registered with CYB they willdo an emergency on-siteregistration. They will come toyour home or wherever youneed someone to come andregister your child(ren) and then provide you with an FCC/CDChourly care referral.
Volunteer in the communityand get free baby-sittingthrough the organization youvolunteer with. Call theInstallation Volunteer Coordinator at 06221-57-
1770.
You need to be registered withCDS. If you are not registereda copy of your child’s (or children’s) shot record should be on hand. If you do not havea copy available, with your permission, CDS or FCC willattempt to obtain a copy fromthe Clinic. However, parentalsignatures will always berequired to completeregistration.
Emergency Care After Hours: SPS and FCC have a list of FCC Providers who have agreed to do emergency care. Theywill cross reference with the vacancy list to keep all your children together. They will contact the provider and meet youat the provider’s house to ensure everything goes smoothly. If you are unable to bring your children to the provider they willcontact your FRG Leader or Rear Detachment Commander andmeet them at the provider’s home.
CIV 06221-338-9301/9302 DSN 388-9301/9302
Enroll your child/children
in after school activities.Contact CYS for moreinformation.
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FAMILY MATTERS
I.D. CARDS
Lost I.D. Card Are unmarried family
member, over the age of
21 authorized I.D. cards?
Can children under
10 receive an I.D.
card when parents
are de lo ed?File report with MilitaryPolice (MP) located in
Building 4511 on Patrick Henry Village.
CIV 06221-678-2222
DSN: 388-2222
Go to Personnel Service Battalion(PSB). Bring with you a GeneralPower of Attorney and a MilitaryPolice Report. PSB will verifyeligibility and issue the I.D. card.Verification may be accomplishedby use of DEERS rapids or recordsscreen.
Personnel Service Battalion
DSN 370-7514
CIV 06221-57-7514
Mon., Wed. & Fri.0800 - 1630
Tues. 0800-1900Thurs. 0800-1230 Walk-ins, 1300-1500 scheduled appointments only
Normally, no. However, if one of
the following applies the answer isyes.
1. The dependent is enrolled in afull time course of study at anapproved institution of higher learning. They are authorized acard until age 23 while enrolled.
2. Incapable of self-support due toa mental or physical handicap that
existed before their 21st birthday.
3. The sponsor is on the initial tour and has not extended. Thedependent will be issued an I.D.card until tour completion or 23rd birthday, whichever comes first.
Yes, if a child of a dual
military couple whose parents have bothdeployed and left thechild with a guardian
who is not eligible for medical care or other privileges the child isauthorized an I.D. cardCall the I.D. card IssuingAgency
06221-57-7535. The ID
card offices for Heidelberg is located inBuilding 3850 of theshopping center complex
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FAMILY MATTERS
BIRTH REGISTRATION
REQUIREMENTS
Parents must register a child born to them in USAREUR with appropriate U.S. or foreignauthorities (in some instance, with both). This registration documents the child’s citizenship andenables the child to get a passport. A child must have a passport to travel in Europe and to enter the U.S.
To apply for the child’s birth registration, U.S. citizen parents should go to the Personnel Service
Battalion along with the child, required documents and a U.S. Postal money order in the amountdue within 30 days of the child’s birth (USAREUR REG. 608-3).
Documents required for the child’s birth registration vary according to the citizenship andcurrent and past marital status of the child’s natural parents. Standard items are the child’s birthcertificate and the natural parents or parents’ evidence of citizenship. Other items may bemarriage certificate, divorce degree and residence and paternity affidavits. The PSB hasinformation on documents required for the birth registration and where to write in the U.S. for missing documents.
Non-U.S. citizen parents must contact home country Embassy or Consulate authorities for guidance on birth registration procedures. If their home country does not have an Embassy or Consulate or their home country authorities advise that the child is not entitled to citizenshipunder its laws, they should contact the appropriate American Embassy, U.S. Consulate, U.S.Mission or U.S. Immigration and Naturalization Service office for guidance and documentsneeded for the child for traveling to and from the U.S. (USAREUR Suppl. 1 to AR 608-61, App.F)
See following page for more specific examples.
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FAMILY MATTERS
BIRTH REGISTRATION
American woman who gives
birth to a baby in a German
hospital.
A woman who is not American
but married to a U.S. citizen
soldier gives birth to a baby in
a German hospital.
A woman has a baby
and neither she nor
her husband is an
American citizen
You must bring your child tothe Personnel Service
Battalion (PSB) along with thesponsor’s/ spouse’s divorcedecree (if applicable), parents’
birth certificates, marriagecertificates, passport, I.D.card.There is a fee for obtaining the birth certificate, socialsecurity card and passport.The PSB will assist you incompleting the application andadminister the oath.
Personnel Service Battalion
DSN 370-7514CIV 06221-57-7514
You need to bring your baby tothe Personnel Service Battalion(PSB) along birth certificatesmarriage certificates, divorce
decree (if applicable), passport,Power of Attorney, I.D. card, amemorandum from the sponsor’scommander or rear detachmentcommander stating that thesoldier is deployed and a check or money order for $10.00. PSBwill assist you in completing theapplication.
Personnel Service Battalion
DSN 370-7514
CIV 06221-57-7514
You will need to contactthe Embassy or Consulateof which you or your spouse has citizenship for
information on birthregistration. If your homecountry does not have anEmbassy or Consulate or the authorities inform youthat the child is notentitled to citizenshipunder their laws, youshould contact the U.S.Embassy, Consulate,Immigration and
Naturalization or Missionfor guidance on
documents you need totravel to and from theU.S.
Personnel Service
Battalion
DSN 370-7514
CIV 06221-57-7514
An American woman married to a soldier who is a citizen of
another country has a baby.
You must bring evidence of citizenship (birth certificate, passport, etc.)divorce degree (if applicable) and marriage certificate along with the
baby and a check or money order. The Personal Service Battalion willassist you with completing the application. The parent will take the oathand sign the application.
Personnel Service Battalion
DSN 370-7514 CIV 06221-57-7514
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PASSPORTS -TRAVELING
Do I need my passport
when traveling to other
countries?
How does a spouse get a
tourist passport?
All family members and DOD
Civilians should carry their passport atall times when traveling abroad. Avalid passport is required to crossinternational borders.(Active duty Soldiers please see below)Specific country entrance requirementsare frequently updated on the followingDOD website:https://www.fcg.pentagon.mil/fcg.cfm
Contact the Heidelberg ID card and passport office in Building 3850, room232 of the shopping center complex.
If you or an adult family member hasnever received a passport, bring your original birth certificate, two (2) passportsize photos (2in x 2in) and a money order.
To renew your passport bring the expired passport to PSB. They will assist you incompleting the appropriate applicationsand process the passport with theAmerican Consulate in Frankfurt.
Heidelberg ID Card/Passport officeDSN 370-7514
06221-57-7514/8153email:
FAMILY MATTERS
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FAMILY MATTERS
PASSPORTS FOR A NEWBORN CHILD
Both Parents are
present
Only one parent is
available (spouse
deployed)
Contact the Heidelberg ID card and passport office in Building 3850 of theshopping center complex to schedule anappointment and process the requiredforms. This process will require the presence of both parents and the child. Anapplication packet should be obtained prior to the appointment at the passport office
Passport office
DSN 370-7514/8153CIV 06221-57-7514/8153email: [email protected]
If only one parent is available to process theapplication, one of the following documentsmay be used to process the application:
1. A notarized DS Form 3053 (Parentalconsent form)
2. A special power of attorneyspecifically authorizing the availablespouse to obtain a passport for the
newborn child.
Contact the SJA (legal assistance) office tonotarize the DS 3053 or process a special power of attorney.Patton Barracks
DSN 373-5058
CIV 06221-17-5058
If your spouse is deployed already, you canhave your spouse contact the SJA officer inhis location and fax the POA to you.
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FAMILY MATTERS
POSTAL PROBLEMS
Care packages for deployed
soldiers while PostalRestriction Xis in effect
How can a spouse get the
APO address of his /her deployed spouse?
Is a spouse requiredto put a stamp onmail being sent to adeployed soldier?
Restriction X only permits first-class mail, including video or
voice tapes of a personal nature,weighing less than 13 ounces.
The unit mailroom should callthe postal operationssupervisor at their servicingAPO.The servicing APO has a
complete list of units andAPO numbers of unitsinvolved in contingency
operations.
No. “MPS” mail isauthorized to be sent todeployed soldiers fromanyone residing inUSAREUR. In place o
a stamp, write MPS inthe corner
Customs forms are required on all packages regardless of thematter in which they are shipped (MPS, FED ex etc. )
The following items can not be mailed: securities, currency, firearms, pornography, horror comics, registered mail, alcoholic beverages,narcotics, hazardous materials and rationed items. Some rationed itemsmay be shipped, speak with the postal representative for more
information.
Contact the CommunityMail Room or postalofficer for moreinformation.
DSN 370 8032
CIV 06221-57-8032/820
Located in the Heidelber
PX ComplexTemporary Changes Of CMRs During Sponsor Deployment Many family members do not havetime and resources available to go to the facility where their supporting CMR is located. A closer CMR near their residence would minimize the burden. Concessions must be made and must continuto be made when they are in the best interest of our postal customers. Each request from a postalcustomer for a change in mail delivery must be resolved on a case by case basis. It is the customer’sresponsibility to insure that the proper change of address is on file and request service from the potential gaining CMR and notify the “losing CMR of the approval if granted. The losing CMR andthe gaining CMR must agree on the change. The change will only be effective for the duration of thsponsor’s deployment (the sponsor needs to provide proof of deployment or TCS) and upon return tsponsor will be required to revert back to the original CMR. CMR supervisors should explain to the
customer the potential issues regarding directory services that come with changing mailing addresse back and forth during short periods of time. Please contact Postal Operations Directorate when theissue cannot be resolved. Contact Mr. Darrell McKown, Postal Services Specialist DSN: 379-7837CIV: 06202-80-7837
Also, if there are spouses of deployed personnel who have difficulty picking up packages during our normalwindow hours, due to employment or other extenuating circumstances, have them contact Dave Miller torequest off hours pick up. Dave Miller, Postal Officer CMR 420 APO AE 09063
DSN 370-9042/6528/9095/6265 CIV 06221 57/9042
Personal mail and other letters do not
need customs forms unless they are over 11 oz.
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FAMILY MATTERS
HOW DO I CONTACT MY
SPOUSE’S UNIT IF I NEEDTHEM?
Contact Rear Detachment
Commander at your spouse’sunit.
Rear Detachment Commander
Name__________________
Number_________________
Contact your Family
Readiness Group Leader.
Name__________________
Number_________________
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FAMILY MATTERS
EMOTIONAL/ISOLATION PROBLEMS
SPOUSE BORED AT HOME
EmploymentVolunteering: Get involved in your
community
Family Member EmploymentAssistance Program (FMEAP)
Free Classes: Finding a job in Heidelberg,Army Resume Builder. There is a computer lab available for job search activities andalso a typewriter.Career Counseling by appointment.
Contact:
DSN: 370-6883
CIV 06221-57-6883/6975/8014Contact the Installation Volunteer coordinator. Community agencies
always need volunteers.
DSN: 370-1770
Call 06221-57-1770
Job Information Center (JIC)
Go to the following website to search for Civilian and NAF jobs.
http://cpol.army.mil
The Civilian Personnel Assistance Center is inBuilding 3980, (across the street from PXShopping Center complex)
Monday-Wednesday and Friday, 0900-1200appointments, 1300-1500, walk-ins; Thursday,1300-1500Customer Assistance
DSN 370-8514/1630
CIV 06221 57 8514/1630
See Community Resources Section
within this Book. There you will findlistings of programs, clubs and activitiesthat will not only improve your quality of life but add hours of stress-free fun!
Call your FRG Leader. There may beopportunities for volunteering in theFRG.
FRG Leader name______________
Number_______________________
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FAMILY MATTERS
EMOTIONAL/ISOLATION PROBLEMS
DEPRESSION
Contact Personal Support System (Family,Friends, etc.)
Talk to Family Readiness Group network.
FRG Leader Name__________________
Number___________________________
Social Work Services Located in the Heidelberg Hospital complex
DSN 371-2078
CIV 06221 57-2078
On-Call Chaplain(MP Station)
DSN 388-2333 CIV 06221 338-2333
Hospital Chaplain:
DSN 371 -2684
CIV 06221 57-2648
Try to use the strategies and coping with stress suggestions on pages _____to____ of this book.
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FAMILY MATTERS
EMOTIONAL/ISOLATION PROBLEMS
I HAVE NOT HEARD FROM MY SPOUSE
Contact your Rear Detachment Commander. (ACS/FAC) has a list of the each unit’snumber. The Rear Detachment Commander is the primary point of contact for familymembers who have any questions or need assistance.
Rear Detachment Commander
Name________________________
Number_________________________
You can send a message to your spouse by e-mail (FREE SERVICE). You must have theservice member’s e-mail address or his unit (contact your Rear Detachment Commander
for unit e-mail address). To send an e-mail come to Army Community Service/Family
Assistance Center (ACS/FAC) in Building 3850 of the Heidelberg shopping center
complex. Call DSN 370-6883 CIV 06221-57-6883
Yellow Ribbon Room (YRR) Bldg 4531 on PHV (across from skate park.) You may
schedule times through MP Station. 06221 678-2222/2333
You may swing by and if nobody is having a scheduled class, go to the MP Station and sign outa key. It’s best to go with a friend so you can learn the process. This is a 24 hour room.
Soldier and family member must have the same type email account. The computers are set up touse Yahoo, MSN and AOL. This is for video conferencing only. You should keep using your AKO account for other matters. You can set up the Yahoo, MSN or AOL accounts on the YRR computers.
There are directions for the procedure in the room. There are only 4 computers so if you go as agroup, be prepared to work in shifts.
The Soldiers and staff downrange will do their best to set up video conferencing times but this isall subject to availability, mission readiness and other factors.
There is another feature added to the YRR computers. You can make a short video and insert itinto an email message or save to a disk. This way you could send the videos without trying tocoordinate both ends.
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HOW DO I TAKE A (SPACE AVAILABLE) MAC FLIGHT
TO THE STATES?
Family Members
Request a Command Sponsorship Letter through your Rear Detachment Commander.This letter should have your sponsor’s name, rank and social security number. It shouldalso include all names of the sponsor’s (command sponsored ) family members alongwith their social security numbers (or child’s date of birth) and Passport Country of Origin i.e. U.S. Passport.
You may bring your Command SponsorshipLetter to one of the terminals or fax it to theRamstein Terminal 06371-47-2364 (DSN 480-2364). You will be assigned a “Julian” date.
Your “Julian” date is the day your letter wasreceived by the terminal. This does not
guarantee you a seat on any flight. Your Sponsorship letter is good for only 60 days.Complete this as early as possible. The sooner this is received the earlier your “Julian” datewill be.
For flight schedules contactRamstein 06371-47-5364 (DSN480-5364). If you are unable toreach either terminal, contact
Army Community Service/FamilyAssistance Center ((ACS/FAC))09721-96-6486/6751.
Prior to traveling on space available, make sure you have with you the Command SponsorshipLetter, all I.D. cards, passports, $12.50 customs fee per person, long-term parking pass (if
applicable, can be acquired at terminal) and baggage I.D. tags (can be acquired at terminal).
BE PREPARED TO WAIT! This is “space available” transportation. Overseas StationedCommand Sponsored Family Members who are unaccompanied by the sponsor are usually in
Category 5. Depending upon availability, you may or may not get a flight out on the same day.
You may want to come to the Ramstein area the night before. For reservations contactRamstein Inns Ramstein 06371-47-6652.
You must notify housing if you are going to be gone
for more than 30 days.
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Departure Notification
If you leave the Heidelberg area for any reason, it is important that the Rear DetachmentCommander knows where you are. There may be an emergency, either in the field or in theStates, and the unit will need to contact you. This is true whether you go to the States
permanently, leave for a short visit, or go to another community in USAREUR to visit friends.
If you cannot contact the unit to provide your location, please fill out the form below andmail it to the unit or leave it with a neighbor to deliver to the unit.
__________________________________________________________________________
TO: Rear Detachment Commander _____________________________________ Unit _________________________ APO, AE ___________
This is to inform you that I have left the community. I can be reached at the following location:
Name: _______________________________________________________________________
C/O: ________________________________________________________________________
Address: ______________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Telephone: ____________________________________________________________________
I expect to return on or about: ______________________________________________________
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Deployment Checklists
Although extended deployments are never easy, the hardships need not escalatethrough planning failures. A carefully prepared and executed pre-deploymentchecklist can prevent many inconveniences and pain.
DocumentsIt is important for you, as a mili tary family, to have certain documents in your possession. Gather information and documents named in this checklist . Keeporiginals or copies of all l isted documents in a special container (safety deposit box)in a location you can find immediately and is known to both you and the sponsor.
Marriage Certificate Death Certificates Passports, Visas (write numbers) Divorce Papers
Wife ________________________ Will (for both spouses)Husband _____________________ Family Care Plan ****very importantChildren _____________________
___________
Driver’s Licenses
Birth Certificates (citizenship papers)
Car t i t le (registrat ion in car)
Adoption papers Last LES (Leave and Earning Statement) Baptismal records Shot records ( include pets) Custody records Real Estate documents (deeds/mortgage) SGLI election form Contracts and loans (credit cards/
investments/ School / Child Care Registration Diplomas/ school transcripts Social Securi ty Numbers Citizenship/Naturalization
Wife ________________________ Power of Attorney (s) You may have
more than one.Husband _____________________ Allotments (updated amounts/when due)Children _____________________ Insurance policies (auto/home/life)
_____________________ __________________
Co py of Or de rs (at least 10 copies of PCSorders sending sponsor to Europe; on deployment; andif required, early return of family members Bank Information account numbers
Armed Forces Dependent ID Cards(Renew if ID card expires duringdeployment)
Shipping documents (householdinventory)
Copy of Emergency Data Card
DD Form 93
Discharge papers (DD Form 214)
Phone number and addresses of next of kin, personal lawyer,trusted friend
Warranties
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Dying Without a Wi l l . The maker of the will is called the testator. If you die
without a will you are considered intestate, and the intestacy laws of the state
where you were domic i l ed at death will determine who should receive your
property. In a way, the state’s intestacy laws write a will for you. In most states,
intestate distribution is as follows:
Your domic i le
is your state of per-manent residence;the place which,even if you weretemporarily absent,you intend to return .It is not necessarilywhere you live atyour death.
Do You Need a Wil l?
What is a wi l l? A will is a legal document you use to give
away your es ta te at your death. It may also name people to
do important jobs, such as administrator of your estate orguardians for your children.
If you do not have a will and die unmarried, childless, and with no survivingparents or siblings, all of your property will go to your closest living relative. Ifmore than one relative of the same degree of relationship is living, those relativesshare your estate equally. Only if no surviving relatives can be found will propertygo to the state. You should execute a will if you want to distribute your property in a manner other than that provided by intestacy laws.
Care and guard iansh ip o f minor ch i ld ren. Care and
guardianship of minor children is another matter your will mayaddress. When someone with children dies, the other parentwill likely have full custody of the children, even if the parentsare divorced. If the other parent is dead and there is no will
appointing a guardian, the court will appoint a guardian inaccordance with the laws of the state where the children live.
Do I need a w i l l? Not everyone needs a will and there is nopenalty for dying without one. Many military members have awill prepared when: (1) they are married or have youngchildren; (2) they want to leave specific items of property tonamed individuals; or (3) they want to exclude a close familymember from receiving any part of their estate.
Your es ta te
is everything youown—all of yourpersonal property
(cars, householdgoods, etc.), realestate, and otherassets such asbank balancesand investments.
Legal
ass is tance
at t orneys are
ava i lab le to
he lp you
determ ine if
ou should
Parents
Brothers/S isters
Nephews/Nieces
Spouse Deceased
Chi ldren
Grandchi ldren
Patton Law Center, Legal Assistance Office, Patton Barracks, Building 107, DSN 373-5058 or COM 06221-17-5058
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Financial Checklist
If ever there was a t ime when something will happen, i t’s when a spouse is deployed.Please review all your financial concerns, fi l l in the worksheet and really discussfinancial planning/budgeting before the sponsor deploys. Many situations can beavoided with careful planning.
Does your spouse have access to funds while you are deployed
If your direct deposit goes to one account, make arrangements for spending between the
deployed soldier and the remaining spouse/dependents so you don’t accidentally overdraw on this
account
Family budget and business arranged/ Spouse is aware of all bills that need to be paid routinely,with addresses and phone for each (rent or mortgage, car payments, telephone, electric, credit card payments, other payments not on allotment)Make allotments for bills, automatic payments if amount is known each month. Make one for STA
if they know the spouse regularly uses the PX, by averaging previous monthly payments. Joint checking/savings account arranged (list all account numbers) Do you need a POA or
SPOA for any events that may occur?
Powers of Attorney: Check the following agencies to see if you need a Special Power of Attorney toconduct business in the deployed Soldier’s name while deployed:Banks, credit cards, insurance companies, investments, auto leans, taxes, housing, birth registration
Multiple SPOAs are better than a solitary GPOA, but need to be organized for spouses, especially
foreign-born spouses, who may need an interpreter or liaison of some sort. Have contact establishefor help, if needed. Make sure all legal documents are available to spouse.
List of all credit cards and account numbers List of all stocks and bonds
Savings Bonds? Class EE bonds allotment applied for (if desired)
Federal and State Income Tax Returns (last 5 years)
Will the spouse be filing taxes while the Soldier is deployed? Need POA?
Problems with cars, household, and appliances identified and resolved
If you are deploying for over a year, will there be ramifications for your IRA investments. Che
with your financial institution for the answer to this and other tax questions regarding IRAs
A special POA authorizing spouse to start allotment for no interest loan with AER if emergency
needs arise would be helpful.
Financial Assistance
Army Community Service/Family Assistance Center ((ACS/FAC)) programs explained
AAFES Deferred Payment Plan (DPP), (to use, spouse must be listed as authorized user or holdSponsor’s General Power of Attorney) DPP card now required
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Credit Card, Bank Account, Investment,
Insurance, other information worksheet
Type (credi t /bank etc Company Policy # Amount Due
date
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MONTHLY FINANCIAL WORKSHEETCalculate in dollars
Name of Bank where direct deposit is sent: _________________________________________
Location: _________________________________________________________________
Checking Account Number: ____________________________________________________
Income
Base Pay _________________
Quarters Allowance (BAH) _________________
BAS (Basic Allowance for Subsistence) _________________
Other Allowance _________________
TOTAL _________________
Deductions:
Federal Withholding Tax _________________
State Withholding Tax _________________
FICA Tax (Social Security) _________________
SGLI (Servicemen’s Group Life Insurance) _________________
Allotments _________________
Other Deductions (dental, etc.) _________________
TOTAL MONTHLY INCOME _________________
Expenses
Monthly Expenses:
Amount/Due Date
Rent/Mortgage ___________/ ____________
Utilities: ___________/ ____________
Gas ___________/ ____________
Electricity ___________/ ____________
Telephone ___________/ ____________
Heating oil ___________/ ____________
Water ___________/ ____________
Other ____________/____________
Food ___________/ ____________
(all groceries, including pet food)
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Monthly Financial WorksheetPage 2
Expenses Continued
Amount /Due Date
Clothing Purchase ___________ /____________
Clothing Care (laundry, dry cleaning) ___________ /___________
Personal Items (hair care, toiletries) ___________/ ____________
Installment payments:
Car ___________/ ____________
Furniture ___________/ ____________
Appliances ___________/ ____________
Insurance (all types) ___________/ ____________
TV (cable) ___________ /____________
Newspaper/Magazines/Books ___________ /____________
Gasoline ___________/ ____________
Recreation ___________/ ____________
(movies, bowling, restaurants)
Children’s Allowance ___________ /____________
(including lessons)
Childcare ___________/ ____________
Dental and/or Medical Costs ___________ /____________
Gifts ___________/ ____________
Contributions ___________/ ____________ (Church or Charity)
Credit Card Account ___________/ ____________
Credit Card Account ___________ /____________
Credit Card Account ___________/ ____________
Credit Card Account ___________/ ____________
Credit Card Account ___________/ ____________
Total Monthly Expenses _________________
Total Monthly Income: (This is your spending money) INCOME minus EXPENSES =$________________
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Medical / Emergency Information Checklist
If an emergency situation arises, the last thing you want to do is wonder “Where do Ifind that number?” or “Who do I call?” Please go through this checklist and be sure
that all information is updated and easily accessible.
Emergency Data Card updated in Military Personnel Record DD Form 93 Next of kin informed of rights, benefits, assistance available
The NOK is briefed on the Red Cross notification process Emergency services explained and located
Emergency numbers are posted by the telephone
Red Cross/Army Emergency Relief (AER) information provided Medical facilities/TRICARE/ Dental facilities identified Is spouse and dependent enrolled in Tri Care and/or the Dental plan
MEDICAL Power of Attorney: Do you need to give a care giver a POA? Authorizesholder to obtain medical care for family members under 18 years
Immunization and shot records are up to date Spouse or care giver knows medications/allergies of all dependents Special needs of spouse or dependent have been addressed and Rear Det Commander isaware of these needs Souse or care giver has access to medical records if needed
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HOME SAFETY
Self Check Take a 10 minute walk through your house. Carry this checklist and mark yes, no,or NA (not applicable) to help you really see your home. “An ounce of prevention is worth a pound of cure!”
Kitchen:
Are curtains, dishtowels, or paper items kept away from stove? ________ Is Stove’s exhaust hood and ductwork clean of grease? ________ Do you have a working extinguisher close at hand for grease andelectrical fires? ________
Living Room, Dining Room, Bedrooms: Are the electric wiring/circuits/outlets adequate to handle the load? ________ Is there sufficient space for air circulation around TV/Stereo? ________ Are ashtrays available in homes occupied by smokers? ________ Are matches and lighters kept out of reach of children, including long
fireplace matches on the hearth or mantel? ________ Is a metal tray used under fondue pots and chafing dishes to protect against
overflow of blazing alcohol? ________ Attic, Closets, Storage Room, Workshops: Do you keep oily waxing rags in tight metal containers? ________ Are you using only nonflammable cleaning fluids? ________ Do you avoid accumulations of paper and combustible materials? ________ Are combustible materials kept away from heat sources? ________ Are paint thinners, paints, and solvent kept in their original containers for
identification purposes? _______ Are the furnace, heaters, vents and chimneys inspected and serviced
regularly? ________ Are fuses of the proper size for the circuits they protect? ________
Are the dryer lint traps and vents kept clean? ________ Is gasoline for the mower stored in a safety can? ________ Do you use commercial starter fuels (not gasoline) for barbecue fires, and
are barbecue mitts ember proof? ________ Are there dry leaves under porches or wooden stairs, in window sills, or
anywhere else close to the house? Do you inspect electrical cords frequently and keep them in good condition? ________ Do you use extension cords only for temporary convenience, never as
permanent wiring? Do you enforce a “no smoking in bed” rule? ________ Do you and your family avoid using hair spray near open flames or
while smoking? ________ Does everyone in the family know how to call the fire department or
dial the operator? ________ Does each telephone have the fire department number close to it? ________
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HOME SAFETYContinued
Does your family have a fire escape plan and have you drilled all familymembers in emergency action? ________
Do you make sure children aren’t left unattended and instruct babysitters in family fire emergency procedures? ________
If you answered no to more than 6 questions, you may need to take action to make your homesafer.
Smoke Detectors
Buy a battery-operated smoke detector. It is one of the best and most inexpensive formsof fire insurance. It won’t prevent a fire from starting, but it may save your life!
Home Tool Kit List
Flashlight and extra batteries HammerAssorted nails, screws, and tacks Screwdrivers, straight and PhillipsMasking Tape Scissors and/or knifeExtra keys for house and car PliersWrench Extra light bulbsCandles
First Aid Kit
Bandages Tape Aspirin Acetaminophen (non-aspirin)Band-aid Peroxide Alcohol ScissorsCPR CardAny emergency medications you or a member of your family may need in anemergency situation. (asthma inhalers, bee sting emergency shots, etc.)
One should be kept at home and in the car.
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Home Security Suggestions
Home Security/Crime Prevention
Crime and fear of crime are big problems that influence how you live. The mostimportant resources we have in reducing these problems are neighbors workingtogether to prevent crime. This makes it harder for crime to happen and reduces the
chance of criminals to victimize you and your family members.Check with your military police to see if your community has such a program. If so, join up. If not, start one.
Home Security/Crime Prevention Tips
If your spouse is deployed, don’t advertise it. This alerts everyone that your spousewill be away for an extended period of time.
Lock the doors, always, even if you are going out for just a few minutes. Besides thefront and rear doors, keep garage, cellar, patio, storage areas, and maid’s rooms
locked. Periodically check them. If you live in government quarters, are the doorsto your stairwell secured? If so, are they really kept locked? If not, contact yourbuilding coordinator.
Be cautions of door-to-door sales people and other solicitors. If possible, conduct theconversation at the door. Be caution whom you invite into your home. If you doinvite a solicitor in, DO NOT leave him alone in a room.
Keep telephone numbers of the MPs, polizei, and ambulance near your telephone.Familiarize yourself with unit, community, and local host nation emergencyreporting procedures, such as: calling for police assistance obtaining emergencymedical help, etc. This is outlined for you on pages 4-20 of this guide.
Report suspicious persons or activities immediately to military police or host nationpolice authorities.
Tell your children to never admit being home alone on the telephone or to someoneat the door. Say mom or dad can’t come to the phone and will call back.
Instruct children to look out for each other and tell you when something unusual orsuspicious occurs.
Teach children how to contact the police or a neighbor; make sure they know theirhome address and telephone number.
Screen repairpersons and solicitors to ensure their visit are legitimate. If possible,install a peephole in your door; if unattainable, use a window.
Remember, disguises and uniforms are easily obtained. Before you let workers intoyour home, make sure there is a real problem and check their credentials. Call thefirm/organization they claim to represent to verify.
If you suspect/detect someone observing your home/activities or that of yourneighbors, report it immediately to the police.
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Car Maintenance
The automobile is an important part of family life. The sudden and unexpected loss ofthe use of your car can be a real burden and, in some cases, could be tragic. During adeployment, not knowing how to cope with car problems is just one more aggravationwhile the spouse is away.
Please take time to fill in and go over the following information. Discuss whatproblems may happen to the car and become familiar with the periodic checks that arepart of routine operation.
FAMILY DRIVER LICENSE INFORMATIONName License# Expiration Date
___________________ ____________________ ________________________
___________________ ____________________ ________________________
AUTO DATA/SERVICING INFORMATION: (For each Car)
Make__________Model__________Year______Vehicle ID#________________________
Warranty:____Yes____No Location____________________________________________
Car Title____Yes____No Location____________________________________________
Car Registration:____Yes____No Date Due___________License Plate #_____________
Inspection Sticker Expiration Date____________ Auto Insurance: _____Yes____No Policy Number________________________________
Gasoline Type: Bleifrei___________Super Bleifrei___________Diesel____________
Battery Type_________Make/Brand________Warranty:____Yes____No
Tires: Make/Brand___________________________Size______Pressure______Warranty?___
Oil Brand_________________Weight________Place of Purchase_________________
Spark Plug Brand_____________Type/Size___________________________
Maintenance Schedule:
Servicing done at: Name/Address__________________________________________________
Phone____________________Appointment Required? ____Yes____No
Oil, filter Change/Lubricant: Next Scheduled Date____________________
Tune up: Next Scheduled Date____________Approximate Mileage________________
Where_____________________Remarks/Instructions_______________________________
Tire Balancing, Rotation, and Front End Alignment: Next ScheduledDate_______________ Approximate Mileage____________
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What To Do Before Departing on a Trip
Keys. Leave a house key with one of your trusted neighbors to check on your housedaily. You can return the favor when they go on a trip. If you plan to leave for 10-29days, contact Housing and let them know who your POC is for caring for your home.You may want to give the person a POA to take care of problems that may arise in yourabsence.
Newspapers/mail. Discontinue newspaper service and have your mail kept at the postoffice or arrange to have a neighbor pick it up.
Lights. Ask your neighbor to turn on a light in a different room every day. This givesthe appearance of an occupied home and is a major deterrent to criminals. Installing anautomatic system that turns lights on and off at the same time every day is notrecommended; burglars are not easily fooled by such a system. Remember, leaving anoutside entrance light on all night, each night, is like extending an invitation to aburglar. If a burglar has been casing the area, he will most likely suspect the house is
unoccupied.
Lawns. Make arrangements to have someone mow your lawn regularly. Tall grass andno apparent activity around a house are good clues a house is empty.
Water Heater. If you are planning to be away for several days, have the water turnedoff either at the tank or with the circuit breaker. This will save power. Be sure to turn itback on as soon as you return. It usually takes a couple of hours before you have hotwater again.
Again, notify your chain of concern POC or FRG representative prior to yourdeparture.
You must notify housing and your Rear Detachment Commander if you are leaving for more than 30 days.
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WORKING WITH THE MEDIA: A QUICK REFERENCE
The Army has a responsibility to talk with the media, to inform the public about its activities.
Reporters are often just as interested in Army families and their support and impact on the
Army mission. In dealing with the media, here are some points to remember:
* Talking with reporters is your decision. You may choose whether you want to be interviewed.However, keep in mind that those who refuse to talk to the media can give the impression that they arewithholding information.
* If approached independently by a reporter, contact your public affairs office for assistance.
* STAY IN YOUR LANE! Talk about matters within your own expertise and control. Avoidspeculating or answering, “What if...?” questions.
* NEVER LIE!
* Consider all discussions with reporters to be “on the record.” If you don’t want something to be broadcast or appear in print, don’t say it!
* If you feel saying something may be a security risk, don’t say it. If you’re unsure, and have theopportunity prior to an interview, discuss it with a public affairs specialist.
* Be honest, open and forthright. If you don’t know the answer to a question, say, “I don’t know.”Don’t be evasive, but if you feel you can’t (or shouldn’t) answer a question, simply tell the reporter so.
* Take your time. Think about your answers before speaking. You do not have to answer questionsimmediately. Don’t be pressured by silence.
* Make your answers clear and relevant. Use examples that are easily understood. Avoid using militaryacronyms and jargon.
* Keep your composure. Even if a reporter is aggressive or asks a question you feel is silly, be“professional.” If a reporter interrupts you, let him finish, then continue with your answer. If a reporter becomes too aggressive, politely end the interview.
* Don’t let reporters put words in your mouth. Don’t repeat his “buzz words,” and don’t automaticallyaccept his statements, facts or figures as truth.
* If you feel some kind of sensitive information was inadvertently given to a reporter, contact your sponsor’s unit commander or the corps public affairs officer as soon as possible.
* Don’t be afraid to ask a reporter to repeat a question.
* Relax, smile and speak at a slow, conversational pace. You’ll appear assured and confident.
V Corps Public Affairs OfficeDSN 370-5812/5813 Commercial: 06221-57-5812/5813
www.vcorps.army.mil
IF YOU NEED ASSISTANCE,
GIVE US A CALL:
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Strategies for Coping With Separation
Deployment isn't the happiest of occasions. Separations for practically any length of time arehard on every family member. Deployment is easier on families if they prepare for it and know
tricks of getting along during a separation.
Write. Contrary to popular belief, in the case of family separation, "no news can be bad news."Write regularly and use the correct mailing address. Keep in mind that your spouse is long wayfrom home; mail may be slow. To reduce your worries when you haven't heard from your spouse, contact the FRG to catch up on the news. Subscribe to the vFRG and be current withnews from down range.
MAIL TO:
RANK NAME, SSN
UNIT ASSIGNED DEPLOYED
OPERATION
APO AE
Letters. Each child should write individual letters to the deployed parent, and the parents need toanswer those letters. Send schedules of ball games and 'special events so mom/dad can ask howthe game or class play went. Mail is an important communication device; use it often and makeit cheerful and newsy.
House Rules. Sit down as a family and discuss house rules before a deployment. The childrenare more likely to remember the rules as "family" or "house" rules rather than 'mom's" or "dad's"rules. Maintain the same rules for the children; they need the stability of unbroken routine.
Gifts. Buy or plan presents in advance for special days. Make arrangements with a close friendto deliver gifts on those special days. Have the deploying Soldier write out “Gift Cards” that you
can attach to small gifts during deployment.
Pictures. Make a snapshot picture book of parent doing everyday things with the kids like givinga bath, reading, taking a walk, playing ball, etc. Show parent in uniform and where he/she worksif possible. If you don't own a camera, borrow a friend's or contact the photo craft shop for assistance.
Map. Acquire a world map; your children can follow dad/mom around the world. You can alsoobtain brochures from a travel agency.
Discipline. Deployment of a parent can be difficult for children. Often they are too young to
understand why he/she has gone; they feel deserted. Parents left behind stress continuity of discipline to keep consistency. If a parent relaxes discipline while the spouse is gone, thechildren will soon learn to resent his/her return.
Special Times. Meals and bed times are important times for small children with parents away. Itmay be a good time to talk about what they are going to say to dad/mom on the next tape or intheir next letter.
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Strategies for Coping With Separation
I want my Daddy/Mommy! One parent gave her child a picture of Daddy in plastic so she couldcarry it with her everywhere; the child then felt her dad was with her all the time.
• Have the deploying spouse videotape him/herself reading a children’s book
• Record messages or stories
• Fill a jar with small candies and eat one for each day the Soldier is deployed. It will be
exciting when the jar is almost empty.• Have the Soldier write messages on slips of paper and from them make a paper chain or
small book. The messages can be read when a child is feeling particularly “parent” sick. Makeenough for the entire deployment time period so the child can read one everyday.
• Make use of the Yellow Ribbon Room and its Video conferencing ability. This must bescheduled to ensure that the deployed Soldier will be available.
Teenagers. Include teenagers in preparations for pre-deployment, deployment, and post-deployment. One parent made his teens feel needed and secure by discussing with them areaswin which they could help while mom was away: shopping, preparing the grocery list, etc.Agree upon chores.
Take Care of Yourself. Exercise, eat right and get restful sleep. If you’re feeling good, you cancope with just about anything.
Emergency. In case of emergency, we tend to forget many important things. It’s important tohave telephone numbers of friends or your FRG representative for your children to call in case ofan emergency, along with police, fire department, hospital, etc.
Talk about your feelings. Before leaving, parents should sit down with the family and discusswhat’s happening. Talk about what will happen when they’re gone and what will be differentwhen they return. It’s okay to admit you don’t want the parent to go.
Keep Busy. Families should keep busy during the separation with church, school activities,sports, spouses clubs, scouts, FRG meetings, trips, outings to the library, museum, etc.
Emotions. We all get down in the dumps sometimes but what do you do about it? One parentsaid after the kids were in bed, she listened to music she and her spouse liked. Soon the tearscame and she felt much better. There are time to cry with your children and times to cry byyourself.
Becoming aware of and in touch with your feelings can give you an inside track as to how your children feel. If it’s been two weeks since the last letter and you’re feeling a bit blue or irritable,
your children may be crawling the walls or withdrawing for the same reason. Talk about howyou feel. It won’t change the fact that there is no mail but it may give you the extra patience youneed. Everyone will feel better knowing that it’s okay to feel lonely, isolated, sad or frustrated.
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What To Expect When Your Spouse Returns.
All family members must realize that people change. We notice these changes more after a period of long absence.
Expect some anger and insecurity along with love and happiness. These feelings need to beexpressed.
Expect your spouse to be different. If he/she is not, fine. If they have changed, you’re prepared.
Expect your spouse to find you changed. He/She will find you more independent and maynot like it.
Expect your spouse to be a little hurt that you have managed so well without him/her. Theywill need reassurance.
Expect your spouse to want to be babied by you. Expect that it will be about six weeks to adjust to each other again. If you’re not getting
along well by the end of six weeks, counseling might help. Expect your spouse to have trouble sleeping for a while. They are accustomed to a different
life-style and time zone; it may take them a week or two to adjust.
Don’t grill your spouse about personal problems if they arise. Give him/her time to readjust.Swallow your curiosity.
The Four Basic Stages of Separation
Everyone who faces separation goes through four basic stages. By becoming aware of thesestages, we will be able to cope better. The departure-return cycle includes:
Protest against your spouse’s departure usually comes a week or two before they are due toleave. Spouses talk of feeling tense, selfish, unbelieving that he/she will actually leave, andguilty about not wanting their spouse to go. There is also frustration with the increased hours
your spouse spends getting ready to deploy, your awareness of how many household chores andfamily business must be handled before they go, and a bona fide physical, as well as mental,exhaustion for both spouses.
Despair is the tearful period that may come even before your spouse departs. Thoughts like,“How will I ever live through this without him/her?” are common. There is also difficulty insleeping due to general fear for one’s safety; even the usual noises in the house seem threatening.
Detachment is the level on which you live for most of the separation. It is a state of relativecalm and confidence in handling day-to-day living. If a major crisis occurs, however, you maytend to revert to the states of despair and protest.
Return Adjustment is accompanied by awareness of the noises in the house. Many spousesexperience an incredible emotional and physical frenzy, getting every inch of the house andthemselves ready for the soldiers return. Your spouse arrives exhausted from the final daysaway, eager to be home. The first days of unwinding bring long conversations to attempt to
catch up. Finally, the soldier spends lots of time sleeping.
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Coping with Stress
A great site which has a lot of information pertaining specifically with deployment related stressis http://militaryonesource.com
Although being a military family develops pride in serving one’s country and provides many richand new experiences, pressures and frustrations often result from:
Lengthy deployments Frequent relocations Career changes at retirement Single parenting during soldier’s absence Separation from friends and family Family finances Constant adjustment to varying duty schedules
Children may try to take advantage of possible new freedoms. A stable home life is importantfor their psychological adjustment. Consistent rules, a consistent household schedule and speciatime set aside for families are important to minimizing the stress of a parent’s absence.
Strategies For Stress Managementhttp://www.myarmylifetoo.com
There are a number of strategies for handling stress, and some are more appropriate than othersfor specific situations. Keep in mind that you may need to use several different strategies or acombination of them before finding the right solution.Stress management strategies include
1. Acknowledgment and awareness
2. Communication Assertiveness
3. Relaxation
4. Progressive muscle relaxation
5. Hypnosis and meditation
6. Social support – friends and family
7. Nutrition
8. Positive Thinking Strategies
9. Humor
10. Visualization
11. Self-Reinforcement
12. Time Management
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Stress Management Ideas
1) Get up earlier to allow yourself more time before starting the day’s work.2) Prioritize what is really critical and pace yourself accordingly.3) Before you begin your workday, pause to notice what kind of day it is.4) Be realistic and kind to yourself when making your to do list.5) Take lunch or breaks away from your work area, avoid eating quickly and do not talk about
work.6) Send your leisure time with enthusiastic, upbeat friends. Since many of your friends will bein the same position as you, you should be enthusiastic and upbeat for them.
7) During the day, rest quietly for five minutes or take a brief walk.8) Say no when you need to.9) Ask for help when you need it, whether it is time away from the children, a counseling
session, or a real vacation.10) Focus on immediate or short-term goals that are attainable.11) Collect appreciation that is due. Hear praise and thank you.12) Take care of yourself when you are down and out, play your favorite song, see a movie, give
up on the housework for the evening, etc.
13) Analyze your moods, energy and time. Are you down at certain time of the day, week or month? Plan and prepare.14) Use relaxation, meditation, music, religion, nature or whatever to re-energize yourself.15) Pay attention to your diet, sleep, exercise, and general health.16) Volunteer. Helping others is good medicine for soul and spirit to fill your empty days. Call
IVC, Red Cross, or ACS for volunteer opportunities.
17) Set a Goal. Start that project you’ve been putting off. Begin a self improvement program.Go back to school. Do something for yourself.
18) Initiate, don’t wait for the phone to ring. Plan an outing or a special dinner, and then callseveral friends to join you.
19) Travel. New scenery and change of pace, if only for a day or two does wonders for the spirit.
Plan on taking a friend and making a day of it.20) Go to work. A full or part time job can provide extra income as well as opportunities for
interaction.21) Take a break. Take time away from your children. Single parenting wears you down, so go
to dinner or see a movie with friends once a week.22) Laugh. Don’t lose your sense of humor. Look for the roses and take time to enjoy them.23) Join a support group. Whether it is through the FRG, your church or work, the support of
friends makes the going easier.24) Take up a new hobby or return to one you gave up.25) Don’t feel guilty about going out with friends and leaving your children with a sitter. That’s
the cheapest form of sanity check available.
26) Keep a journal of your thoughts and activities while your spouse is away to help catch upwhen they return. Include snapshots of you and the children taken while the soldier wasaway.
We do not always realize when we are experiencing stress. Sometimes, we can also be a littlefrightened to acknowledge our stress causes because they maybe painful or difficult to think about. Ignoring or being unaware of the source of our stress can increase it and its effects on our mental and physical well-being. Recognizing stress sources, on the other hand, allows us tofigure out the best way to deal with stress and contain its effects.
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DIALING TIPS
Dialing from the states to Heidelberg Germany: 011-49-6221-your number.(Note the zero is dropped in the Heidelberg area code.)
Dialing to the states from Heidelberg Germany: 001 (area code) then number.
If you live within the local Heidelberg calling area, drop 06221 from the front of any number preceded by this prefix. Dial only the numbers that follow 06221.
If you are dialing from a military phone and attempting to reach an office on a military base,dial the appropriate 7 digit number assigned to that office just as you would in the states. Youcan not dial non-military numbers from a military phone unless that phone has an outside line.In this case you will be asked to log your call for billing record management.
If you live in a town outside Heidelberg’s local calling area you need to dial the 06221 areacode before the phone number.
If you are home and attempting to reach an office on base then replace the first three digits withthe appropriate civilian prefix.
Common Prefixes from DSN to CIV
Drop the DSN prefix, add the CIV prefix and then dial the last 4 digits.
i.e.: 373-5218 becomes 17-5218
370-371 57 or 17
373 17388 338387 4380380/-/385 0621 730382 0621 779379 06202 80374 398
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Community Resource List
ARMY COMMUNITY SERVICE – Army Community Service programs offer a myriad of classes, workshops, and services in addition to answers to your questions. Programs available inthe Heidelberg community are:
• Army Emergency Relief (AER) provides emergency financial assistance to soldiers and their
family members.• Financial Readiness Program provides financial counseling, checkbook management classes,
and debt reduction counseling. The Consumer Advocate provides assistance with consumer advocacy issues.
• Information and Referral (I&R) provides information on military and civilian communityresources. Makes referrals both within Army Community Service and to other appropriateagencies. Acts as a liaison between clients and Military One Source (MOS).
• Family Advocacy Program (FAP) provides classes and training on identification and prevention of spouse and child abuse. Includes Emergency Placement Care and ExceptionalFamily Member Program (EFMP).
•
Relocation Assistance Program provides information on installations worldwide through theSITES data bank. Maintains the Loan Closet which provides basic housekeeping items ontemporary loan to incoming and outgoing personnel.
• Army Volunteer Corps Coordinator is located in Building 3850 of the Heidelberg shopping
center complex. Call 06221-57-1770.
• Private Organization Programs are located in the basement of in Building 3850 of theHeidelberg shopping center complex. Call
• Employment Readiness Program - assistance with writing resumes, completing applications,interviewing techniques, employment information, and FREE typing and computer classes.
ARMY FAMILY TEAM BUILDING (AFTB) - AFTB is an Army wide program designed to
improve self-reliance and enhance personal development. AFTB instructors offer over 40classes, to include Military Terms, Acronyms, Customs and Courtesies, Impact of Mission onFamily Life, Marketing Volunteer Experience, Stress Management, Time Management andmore! If you are interested in signing up for a class or becoming an instructor, leave a messageat Army Community Service 06221-57-6883. Classes can be given to Family Readiness Groups,units, and other organizations as well.
AEROBICS - For more information contact the Heidelberg Community Recreation Division at
06221-72-6613.
AMERICAN RED CROSS - The Red Cross offers CPR, first aid training, and other
educational classes. In addition, they offer assistance to families for emergency funds. Hoursare M-F, 0800-1630, phone 06221-57-1760.
BOWLING CENTER – 06221-57-9040 League bowling for adults and children. Video andarcade games, AAFES concessions.
CATHOLIC WOMEN OF THE CHAPEL (CWOC) - Call the U. S. Army Garrison
Heidelberg Chaplain’s office at 06221-338-9442.
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CHAPELS - Call the U. S. Army Garrison Heidelberg Chaplain’s office at 06221-17-8043.
Central Enrollment (CLEOS) DSN 388-9240 CIV 06221 338-9240 for sports, arts, childcare.
CHILD AND YOUTH SERVICES (CYS) – DSN 370-7548, CIV 06221-57-7548 in Bldg
3654 - MTV. Parent’s Night-Out - PNO at PHV -.
Parent’s Day-Out - PDO at PHV -The Child & Youth Services Youth Technology Lab
CHILD DEVELOPMENT CENTER (CDC) –
DSN 388-9301, 388-9240, CIV 06221 338-9301MTV DSN 370-7548 CIV 06221 57-7548
E1 - E4s are eligible to receive 10 hours of free childcare per child per month, and may reservethose hours up to 30 days in advance. Children must be registered with the CDC. Registration packets may be picked up at CDC or Central Registration, Patrick Henry Village, Building 4443.Shot records and a $15 registration fee per child are required. The Teen Baby-sitter list is
available to parents of registered children. All teens on the list have gone through training.
COUPON CLUB - You don't have to have your own coupons to start with the group. Point of contact is ACS at 06221-57-6883
DEVELOPMENTAL SCREENING - Free developmental screenings for children 0-3 years.Free screening of your child's motor and physical development and speech skills by a speechtherapist, occupational therapist and early childhood intervention specialist. Exceptional FamilyMember Services Office, 06221-17-2738.
EDUCATION CENTER - Classes offered through Central Texas College, City Colleges of Chicago, Oklahoma University, and University of Maryland. GED, CLEP, ACT PEP, andexternal degree program information available also. 06221-17-6176.
FAMILY CHILD CARE (FCC) PROVIDERS - In-home childcare provided by trained andregistered family members. List of providers is available after registering child with CDC, DSN 388-9378 or civilian 06221-3389378.
FAMILIES LEARNING ABOUT GERMANY (FLAG) Learn about Germany's culture andcustoms and how to get around. Classes are held at ACS from Monday through Friday andinclude basic German language, dining out and shopping and conclude on Friday with a tour of Downtown Heidelberg.(ACS/FAC) 06221-57-6883
GERMAN- AMERICAN CLUB - A group of Germans and Americans joined to further friendships and understanding between two countries. This is accomplished by monthlymeetings, tours and other special activities. Kontakt Klub: 06202-1807 or 0160-2180846.
HCSC – HEIDELBERG COMMUNITY AND SPOUSES CLUB HCSC is a serviceorganization that supports a variety of activities of a social, cultural, or educational benefit for
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our membership and financially supports organizations within the United States Military and theEuropean civilian communities. http://www.hcsc-heidelberg.com
LACTATION CONSULTANT - Call the hospital at 06221-17-3126 or DSN 371-3126.
LIBRARIES - Cassettes and CDs, books on cassette, language cassettes, reference books and books available for checkout. If you don't find the book you're looking for, ask about inter-library loan. Patrick Henry Village Library: 06221-57-1740. USAREUR at Campbell
Barracks: 06221-57-6678
PARENTS LEARNING ABOUT INFANT DEVELOPMENT PLAY GROUP (PLAID)- For
moms and infants (ACS/FAC) 06221-57-6883
PROTESTANT WOMEN OF THE CHAPEL (PWOC) - Call the United States ArmyGarrison Heidelberg Parrish Coordinator Office at Civilian: 06221-338-9406 DSN: 388-8448
RELIGIOUS EDUCATION CENTER - Many videos available including, but not limited to,different religions, self-help topics, marriage builders, youth activities, etc. Videos can bechecked out for up to one week and are available to all I.D. cardholders. 06221-57-8434
SCHOOL AGE SERVICES (SAS) - After school program for elementary and middle schoolage children. Computer lab and homework assistance. 06221-578994 or 370-8994.
SCOUTS - Boy Scouts and Cub Scouts 375-4006.
SELF HELP Fix your own leaky faucets. Call 06221 4380-3232.
THRIFT SHOP Located in BLDG 4503 on PHV 06221 767 991
Tuesday 0930-1430 Wednesday 0930-1430 Thursday 1400-1900
Every 1st and 3rd Saturday, 0930-1430 [email protected]
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Quick Reference
The following pages describe different types of problems you may encounter and what agencymay be able to help you solve it. Always contact the primary agency first. If you encounter delays in receiving assistance through the primary agency, contact an alternate.
TYPE OF PROBLEM PRIMARY AGENCY ALTERNATIVES
Abandoned vehicle Military Police06221 678-2222/2333
--
Adoptions Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
(ACS/FAC)
DSN 370-6883/6975
06221-57-6883/6975
Allergy Central Appointments
DSN 371-2622/2623/2624
CIV 06221 57-2622/2623
Toll Free Hotline MedicalInformation and Advice
0800 825 1600
Ambulance Service Military Police
DSN 114
CIV 06221-57-114
German Ambulance 116
Arson Military Police
DSN 114
CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Assault Military Police
DSN 114
CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Auto Theft Military Police
DSN 114
CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Burglary Military Police
DSN 114CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058CIV 06221-17-5058
TRICARE DSN 371-2202
CIV 06221-17-2202
--
Child Abuse Military Police
DSN 114
CIV 06221-57-114
Family Advocacy Program
DSN 370-6883
CIV 06221-57-6883
Safety Office
DSN 370-1670
CIV 06221 57-1670
Child Care Registration CENTRAL ENROLLMENT
CIV 06221-338-9240/9241DSN 388-9240/9241
--
Commissary Commissary Manager
DSN 388-9077
CIV 06221 338-9077
Inspector General
DSN 370-1420
CIV 06221-57-1420
(Hotline: 370-8646)
Consumer Affairs Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
(ACS/FAC)
DSN 370-6883/6975
06221-57-6883/6975
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Quick Reference
TYPE OF PROBLEM PRIMARY AGENCY ALTERNATIVES
Crime Against Persons or Property
Military Police
DSN 114 CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Dental Dental ClinicDSN 388-9500/9501
06221-338-9500/9501
Emergency NumbersDSN 371-2891 / 2790 / 2757 /
2934
CIV 06221 17 -2891 / 2790 /
2757 / 2934
Dependency Application Personnel Service Battalion
DSN 370-7514
CIV 06221-57-7514
--
Dependent Privileges Personnel Service Battalion
DSN 370-7514
CIV 06221-57-7514
(ACS/FAC)
DSN 370-6883/6975
06221-57-6883/6975
Dermatology Hospital Appointments
DSN 371-2622/2623/2624
CIV 06221 57-
2622/2623/2624
Toll Free Hotline MedicalInformation and Advice
0800 825 1600
Destruction of PrivateProperty
Military Police
DSN 114
CIV 06221-57-114
--
DiscriminationMilitary and FamilyMembers
EO Equal OpportunityOffice
DSN 373-7955/7467
CIV 06221-373-7955/7467
Rear DetachmentCommander
DSN_________________
CIV _________________ DiscriminationCivilian Employee
EEO Equal EmploymentOpportunity Office
DSN 373-7234/8933
CIV 06221 17-7234/8933
Rear DetachmentCommander
DSN_________________
CIV _________________
Disorderly Conduct Military Police
DSN 114
CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Domestic Disturbance Military Police
DSN 114
CIV 06221-57-114
Chapel Offices
DSN 370-1570/8448
CIV 06221 57-1570/8448
(ACS/FAC)DSN 370-6883/6975
06221-57-6883/6975
Drug and Alcohol Abuse Military Police
DSN 114
CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058 Army Substance Abuse Program
DSN 370 1710
CIV 06221-57-1710
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Quick Reference
TYPE OF PROBLEM PRIMARY AGENCY ALTERNATIVES
Emergency Leave Personnel Service Battalion
DSN 370-7514
CIV 06221-57-7514
Heidelberg Passenger Movement Branch
06221-57-6481
American Red Cross
DSN 370-1760
CIV 06221-57-1760
Army Emergency Relief
DSN 370-6883/6975
06221-57-6883/6975
EMT (Medical) Emergency Room
DSN 371-2891/2790/2757
CIV 06221 17- 2891/2790
Toll Free Hotline MedicalInformation and Advice
0800 825 1600
Extortion Military Police
DSN 114
CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Eye (Ophthalmology) Visions Eye Care Center
Building 23, ColemanBarracks
0621-770-3100/3200
Toll Free Hotline Medical
Information and Advice0800 825 1600
Family Matters (ACS/FAC)
DSN 370-6883/6975
06221-57-6883/6975
Chapel Offices
DSN 370-1570/8448
CIV 06221 57-1570/8448Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Financial Assistance Customer Service onCampbell Barracks
DSN 370-7909CIV 06221 57-7909
S1 Finance
DSN 373-5946
CIV 06221 17-5946
(ACS/FAC) Army EmergencyRelief
DSN 370-6883/697506221-57-6883/6975
Fire Military Police
DSN 114
CIV 06221-57-114
--
Food Assistance (ACS/FAC)
DSN 370-6883/6975
06221-57-6883/6975
Benjamin Franklin Village
Chapel 0621-730-9215
Chapel OfficesDSN 370-1570/8448
CIV 06221 57-1570/8448
Found Property Military Police
DSN 114
CIV 06221-57-114
--
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Quick Reference
TYPE OF PROBLEM PRIMARY AGENCY ALTERNATIVES
Fraud Military Police
DSN 114
CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
German Interpretation (ACS/FAC) GermanAmerican Liaison
DSN 370-6883/6975
06221-57-6883/6975
--
House Break-In Military Police
DSN 114
CIV 06221-57-114
--
Hospital Information Staff Duty
DSN 371-2605
CIV 06221-17-2605
Toll Free Hotline MedicalInformation and Advice
0800 825 1600
ID Card Application I.D. card/passport office
06221-57-7535 06221-57-7535
Personnel Service Battalion
DSN 370-7514CIV 06221-57-7514
Immunization Central Appointments
DSN 371-2622/2623/2624
CIV 06221 57-2622/2623
Immunization Clinic
06221-17-3220
Income Finance Customer Service onCampbell Barracks
DSN 370-7909 06221 57-
7909
S1 Finance
DSN 373-5946 CIV06221 17-5946
Personnel Service Battalion
DSN 370-7514
CIV 06221-57-7514
Army Emergency Relief (ACS/FAC)
DSN 370-6883/6975
06221-57-6883/6975
Indecent Assault Military Police
DSN 114
CIV 06221-57-114
Health Clinic
06221-17-2078 Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
(ACS/FAC)
DSN 370-6883/6975
06221-57-6883/6975
Injury To Persons or
Property
Military Police
DSN 114CIV 06221-57-114
Emergency Room
DSN 371-2891/2790/2757
CIV 06221 17- 2891/2790
Toll Free Hotline Medical
Information and Advice0800 825 1600
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
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Quick Reference
TYPE OF PROBLEM PRIMARY AGENCY ALTERNATIVES
Insurance Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
FinanceCustomer Service on CampbellBarracks
DSN 370-7909 06221 57-7909
S1 Finance
DSN 373-5946 CIV 06221
17-5946
Involuntary Committal Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Military Police
DSN 114
CIV 06221-57-114
Juvenile Incidents Military Police
DSN 114
CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058 Kidnapping Military Police
DSN 114
CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Landlord, Tenant issues DSN 387-3302
CIV 06221-4380-3302
Housing Manager
DSN 387-3346
CIV 06221-4380-3346
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Larceny of Private Property Military Police
DSN 114CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058CIV 06221-17-5058
Lawyer Referral Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
--
Locked Out of Quarters DEH
DSN 387-3302
CIV 06221-4380-3302 Housing Manager
DSN 387-3346
CIV 06221-4380-3346
Fire Department
117
Military Police
DSN 114 CIV 06221-57-114
Lost Child Military Police
DSN 114
CIV 06221-57-114
--
Magistrates Court (SmallClaims)
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
--
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Quick Reference
TYPE OF PROBLEM PRIMARY AGENCY ALTERNATIVES
Patient Assistance Hospital Staff Duty
DSN 371-2605
CIV 06221 17-2605
(ACS/FAC)
DSN 370-6883/6975
06221-57-6883/6975
Pediatrics Central Appointments
DSN 371-2622/2623/2624
CIV 06221 57-2622/2623
Toll Free Hotline MedicalInformation and Advice
0800 825 1600
Podiatry Central Appointments
DSN 371-2622/2623/2624
CIV 06221 57-2622/2623
Toll Free Hotline MedicalInformation and Advice
0800 825 1600
Power of Attorney Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
--
Prowler Military Police
DSN 114 CIV 06221-57-114
--
PX Information or Problems Customer Service:
06221-1374620
General Manager
DSN 370-8220
CIV 06221 57-8220
Inspector General
DSN 370-1420
CIV 06221-57-1420
(Hotline: 370-8646)
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Robbery Military Police
DSN 114 CIV 06221-57-114
--
Rumor Rear DetachmentCommander
DSN__________________
CIV __________________
Public Affairs OfficeDSN 370-5812
CIV 06221 57-5812
Separations/Divorce Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Chapel Offices
DSN 370-1570/8448
CIV 06221 57-1570/8448
Sexual Assault / Rape Military Police
DSN 114
CIV 06221-57-114
USAREUR Sexual AssaultHotline
DSN 371-3550/3551
CIV 06221 57-3550/3551
TOLL FREE
00800-0 ASSAULT
(2772858)
Emergency Room
DSN 371-2891/2790/2757
CIV 06221 17- 2891/2790
ChaplainDSN 370-1570/8448
CIV 06221 57-1570/8448
(ACS/FAC)
DSN 370-6883/6975
06221-57-6883/6975
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TYPE OF PROBLEM PRIMARY AGENCY ALTERNATIVES
Sexual HarassmentFamily Members
EO Equal OpportunityOffice
DSN 373-7955/7467
CIV 06221-373-7955/7467
Rear DetachmentCommander
DSN_________________
CIV _________________
Sexual HarassmentCivilian Employee
EEO Equal EmploymentOpportunity Office
DSN 373-7234/8933
CIV 06221 17-7234/8933
Rear DetachmentCommander
DSN_________________
CIV _________________
Shipment of Cars or Household Goods
Transportation
DSN 370 -8536/6347
06221-57-8536/6347
(Inbound)
DSN 370-3503/8126
CIV 06221-57-3503/8126(Outbound)
Personnel Service Battalion
DSN 370-7514
CIV 06221-57-7514 Inspector General
06221-57-1420
Solicitors Military Police non
emergency number
DSN 678-2222/2333
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Space Available (MAC)Flights Schedule
For flight schedules contactRamstein
DSN 480-5364
CIV 06371-47-5364
Army CommunityService/Family AssistanceCenter ((ACS/FAC))
09721-96-6486/6751
Spouse Abuse Military Police
DSN 114 CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058Health Clinic
06221-17-2078 Chapel Office
DSN 370-1570/8448
CIV 06221 57-1570/8448(ACS/FAC), Family Advocacy
DSN 370-6883
CIV 06221-57-6883
Stray Animals Military Police nonemergency number
678-2222/2333
--
Suicide Prevention Health Clinic
06221-17-2690
Unit CMDR, YSB (For Teens)
Military Police
DSN 114
CIV 06221-57-114
Surgery Central Appointments
DSN 371-2622/2623/2624
CIV 06221 57-2622/2623
--
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Quick Reference
TYPE OF PROBLEM PRIMARY AGENCY ALTERNATIVES
Survivor Benefits Personnel Service Battalion
DSN 370-7514
CIV 06221-57-7514
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Taxes Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
FinanceCustomer Service on CampbellBarracks
DSN 370-7909
CIV 06221 57-7909
S1 Finance
DSN 373-5946
CIV 06221 17-5946
(ACS/FAC)
DSN 370-6883
CIV 06221-57-6883
Traffic Accidents Military Police
DSN 114 CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Traffic Violations Military Police
DSN 114 CIV 06221-57-114
Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
Travel of Family Members Heidelberg Passenger Movement Branch (SATO)
06221-57-6481
Personnel Service Battalion
DSN 370-7514
CIV 06221-57-7514
Vandalism Military PoliceDSN 114 CIV 06221-57-114
Vehicle Inoperable AAFES Garage and StoreTel: 06221-24900
Vehicle LicensesRegistration/Inspections
Bldg. 3987 on DPWCompound (near PX) M-W:0800-1500, Thur: 1100-1900Fri: 0800-1400 Closed on USHolidays and last work dayof the month for inventory
DSN 370-9484/9482
CIV 06221-57-9484/9482
Heidelberg POV Inspection:Bldg. 3981 on DPW compound(near PX) M-W: 0740-1545(Fri; 1415) Thur: 1040-1900
DSN 370-8845
CIV 06221-57-8845
Well Baby Care Central Appointments
DSN 371-2622/2623/2624
CIV 06221 57-2622/2623
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Wills Staff Judge Advocate
DSN 373-5058
CIV 06221-17-5058
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Glossary of Acronyms and Abbreviations
AAFES (say: Ā-FEES)Army and Air ForceExchange Service
ACAP (say: Ā-CAP)
Army Career and AlumniProgram
ACESArmy ContinuingEducation System
ACSArmy Community Service
AD
Active Duty
ADJAdjutant
AER
Army Emergency Relief
AFAP (say: Ā-FAP)Army Family Action Plan
AFTBArmy Family TeamBuilding
AGAdjutant General
AMC (Army)Army Materiel Command
AMC (Air Force)
Air Mobility Command
APFAppropriated FundsAPFTArmy Physical FitnessTest
APOArmy Post Office
ASAP (say: Ā-SAP)As Soon As Possible
ASVAB (say: AS-VAB)Armed Services
Vocational AptitudeBattery
AUSAAssociation of the UnitedStates Army
BAHBasic Allowance for Housing
BASBasic Allowance for Subsistence
BIBackground Investigation
BNBattalion
CAC
Computerized Access Card
CAFAP (say: KAY-FAP)Consumer Affairs andFinancial AssistanceProgram
CDCChild Development Center
CDR
Commander CDSChild DevelopmentServices
CGCommanding General
CID
Criminal InvestigationDivision
COLA (say: COLA)Cost of Living Allowance
COMBAT PAYAdditional pay for duty ina combat zone
CONUS (say: K Ō-NUS)Continental United States
CPOCivilian Personnel Office
DADepartment of the Army
DCADirector of CommunityAffairs
DeCA (say: DECK-A)Defense CommissaryAgency
DEERS (say: DEERS)Defense EnrollmentEligibility ReportingSystem
DEHDirector of Engineeringand Housing
DENTAC (say: DEN-
TAC)United States Army DentalActivity
DEROS (say: DĒ-R ŌS)Date of Estimated Returnfrom Overseas
DFAS (say: DĒ-FAS)
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Defense Finance andAccounting Systems
DODuty Officer
DODDepartment of Defense
DOIM (say: DOO-ŪM)Dept. of InformationManagement
DOR Date of Rank
DPCADirector of Personnel andCommunity Activities
DPPDeferred Payment Plan
DPWDirector of Public Works
DSNDefense Switching Network
EEEmergency Essential
EER/OER Enlisted/Officer Evaluation Report
EFMPExceptional FamilyMember ProgramETSEstimated Time of Separation
FAC (say: FACK)Family Assistance Center
FAPFamily Action PlanFCP
Family Care Plan
FM
Family Member/FieldManual
FMEAP (say: FAH-MEEP)
Family Member Employment AssistanceProgram
FOUO (say: FOO-YOU)For Official Use Only
FPCFamily ProgramCoordinator
FRGFamily Readiness Group
FRLFamily Readiness Liaison
FRUIT SALADRibbons and medals wornon uniform
FSA
Family SeparationAllowance
GSGeneral Schedule
HHCHeadquarters andHeadquarters CompanyHOR
Home of Record
HQHeadquarters
HQDAHeadquarters, Department
of the Army
HRO
Human Resource Office(Guard)
IRR Individual Ready Reserve(Reservist not assigned toa reserve unit)
JAG (say: JAG)Judge Advocate General
JUMPSJoint Uniform Military PaySystem
KLICK Slang for kilometer
LEAVE
Approved time away fromduty
LESLeave and EarningsStatement
LNLocal National
LOD
Line of Duty
MEDDAC (say: MED-ACK)Medical DepartmentActivity
MEDEVAC (say: MED-AH-VACK)Medical evacuation
MFOMultinational Forces andObserver
MIMilitary Intelligence
MIAMissing In Action
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MILPO (say: MIL-POE)Military Personnel
MOSMilitary OccupationalSpecialty
MP
Military Police
MREMeals Ready to Eat
MWR Morale, Welfare, andRecreation
NAF (say: NĂF) Non appropriated funds
(generated locally)
NATO (say: NĀ-TOE) North Atlantic TreatyOrganization
NCO Noncommissioned Officer
NCOA Noncommissioned
Officers Association
NCOER Noncommissioned Officer Evaluation Report
NCOIC Noncommissioned Officer In Charge
NCOWC NoncommissionedOfficers' Wives Club
FRL Noncombatant EvacuationOperation
NG-AUG
National GuardAssociation of the UnitedStates
NLT No Later ThanOCONUS (say: Ō-CONE-US)
Outside ContinentalUnited States
OCSOfficer Candidate Schools
ODOfficer of the Day
OICOfficer-in-Charge
OJTOn the Job Training
OREOperational ReadinessExercise
OWCOfficers' Wives Club
PAC (say: PACK)Personnel AdministrationCenter
PAM (say: PAM)Pamphlet
PAOPublic Affairs Officer
PERSCOM (say: PURSE-COM)Total Army PersonnelCommand
PMProvost Marshal (police
chief)
PMOS
Primary MilitaryOccupational Specialty
POAPower of Attorney
POC (say: P.O.C or POCK)
Point of Contact
POEPoint of Embarkation
POIProgram of Instruction
POTOPlans and Operations andTraining Office
POVPrivately Owned Vehicle
POAPOWER OF ATTORNEY
PTPhysical Training
PX
Post ExchangePZPrimary Zone
QMQuartermaster
QTRSQuarters (living area)
R&R Rest andRecreation/Relaxation
RARegular Army
RDRear Detachment
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RDCRear DetachmentCommander
RDFRapid Deployment Force
REG
Regulation
REGTRegiment
RFORequest for Orders
RIF (say: RIFF)Reduction in Force
ROTCReserve Officer TrainingCorps
RRCRegional ReadinessCommand
RRMRecruiting and Retention
Manager
SBPSurvivor Benefit Plan
SDStaff Duty
SDNCOStaff Duty Noncommissioned Officer
SDOStaff Duty Officer
SESSenior Executive Service
(senior civilian employeegrades)
SGLIServicemen's Group Life
Insurance
SJAStaff Judge Advocate
SMISupplemental MedicalInsurance
SOCOMSpecial OperationsCommand
SOPStandard OperatingProcedure
SPACE ASpace Available (whenreferring to travel)
STARC (say: STARK)State Area Command
TAG (say: TAG)The Adjutant GeneralTASC
Training and SupportCenter
TCSTemporary Change of StationTDYTemporary Duty
TIGTime in Grade
TLATemporary LivingAllowance
TMP
Transportation Motor Pool
TOPHighest-ranking NCO in acompany; First Sergeant
TPUTroop Program Unit
TRADOC (say: TRAY-
DOCK)Training and DoctrineCommand
TTADTemporary Tour ActiveDuty
UCMJUniform Code of MilitaryJustice
USAR United States ArmyReserve
USOUnited ServicesOrganization
UTAUnit Training Assembly
VADepartment of VeteransAffairs (formerly VeteransAdministration)
VHAVariable HousingAllowance
WGWage Grade
WOWarrant Officer
XO
Executive Office
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Heidelberg Hospital Map
Freiburger Strasse
Directions to HIEDELBERG HOSPITALMain Entrance on Freiburger Strasse
FROM PHVTake 535 towards LeimenTake the Heidelberg Exit hwy 3Go left at the first light onto Freiburger StrasseTurn into the right turn lane. Turn right toward the ID check point.
FROM 656As you enter Heidelberg 656 becomes Bergheimerstrasse.Turn right onto Czernyring. (You will see signs for the hospital)After crossing over the RR tracks, (Czerny Brucke) turn left at the light.Stay on Czerny ring. (You’ll pass the PX complex on the right.)
Pass straight through the Speyerstrasse light. (In the direction of “ Richtung” Rohrbach)This road ends at a T intersection. Turn left onto Hebelstrasse.At the next light turn right onto Romerstrasse.
Stay on Romerstrasse until you see the Hospital Casern on the right.At the next light take a right onto Freiburger Strasse.Turn into the right turn lane. Turn right toward the ID check point.
3603
3608B
3612
3628
3610
3625
3623
3624
3622 3614
3615 3616
3618
A
3619Wilsontheater
36293607
3609Closed
Back
Gate
Front Gate
(closed)
PARKING
T oH ei d el b er g
R om er s t r a s s e
T oL ei m en
3613Emerg
encyroom
PATIENT
PARKING
3617 FamilyPractice & Pediatrics
F a b r i c S t r a s s e
B e c om e s R o em er s t r a s s e
Rose
Garden
DENTAC
LegendHMEDDAC ERMC/30th Med Bde
D
EN
T
A
C
3640
DENTAC
New Gate
3611
HHC
Parking
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Directions to Heidelberg University Klinik
From PHV Speyer Strasse or MTV Romerstrasse, head towards Heidelberg. Follow signs to “Bahnhof”. Pass the BahnhCross over the river. Stay in the left lane. You’ll see signs for the University Klinik.
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Directions to American Facilities
Heidelberg
Campbell Barracks: From PHV take the Burger King exit. Go straight through the light onto535. Continue until you see Leimen signs. Pass the Leimen exits. Take the exit to Heidelberg(B3). At the 8
thlight you’ll see an entrance to Campbell. This gate is restricted to certain
personnel during the day. So, continue to the next light and turn left onto Rheinstrasse.Continue to the gate and turn left. You’ll see the Guards. The Rheinstrasse gate is closed after 1800 and on weekends. You will then use the gate on Romerstrasse.
Patton Barracks: From PHV take the Burger King exit and turn left. You’ll pass the lightwhere the Esso Station is. At the next light turn right and then take an immediate right. You’llsee the guards.
From MTV take Romerstrasse in the direction of Heidelberg. Pass Fuerbachstrasse (the streetused to enter the High School (HS). At the next light turn left onto Hebelstrasse. Continuethrough 2 lights and take the next right. (If you pass Media Mart you’ve gone too far.) This road
takes you to Speyerstrasse. Turn left. Go under a small bridge. The next light turn left andyou’ll see the guards on the right.
Heidelberg PX: From PHV take a left out the Burger King exit. Pass the Esso station. After thePatton barracks intersection you’ll go under a small bridge. Continue to the 2
ndlight and turn
left. Take the next left and the immediate right. You’ll see the guards.
From MTV turn onto Romerstrasse in the direction of Heidelberg. Pass Fuerbachstrasse (thestreet used to enter the HS grounds.) At the next light turn left onto Hebelstrasse. Take the nextright. Continue under the over pass. Merge into the far left lane to take a left at the light. Takethe first right and you’ll see the guards.
ESSO Station: From PHV turn left out the Burger King gate. Go a few lights and you’ll see a“Holiday Inn” on the right. The Esso station is behind the Inn. You’ll also see signs for ADAC(which is the German equivalent to AAA.) Turn right.
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Schwetzingen
Tomkins Barracks/Kilbourne Casern:
From PHV
Take a right from the commissary gate in the direction of Schwetzingen. Stay on this road(Speyerstrasse becomes Bruchhäuser Strasse). At one point the road dead ends at a stop light.(Nedlerstrasse) (Get in the right lane to turn left.) Take a left over the RR tracks and take animmediate right when you cross over onto Mühlandstrasse. Continue on the priority road. Youwill pass a gas station that states it is the last one before the autobahn. Using the gas station lightas 1 you will pass through 2 lights. Take a right at the next exit after the 2nd light. (direction toMA-Friedricksfeld – MA-Seckenheim, Schwetzingen-Hirschacker)
Continue on this road to the first light. Tomkins is the gate on the right and Kilbourne is farther down on the left.
From MTVPass the PX complex and turn right onto Czerny BruckeAt the 2
ndlight turn left in the direction of the Autobahn.
This is 656.Take 656 towards Mannheim.You will see signs for “QM Storage”. Take this exit. Go toward Seckenheim. Continue on thisroad until you see Kilbourne Barracks on the right and a little farther down Tomkins Barracks onthe left.
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Mannheim
From Patrick Henry Village (PHV) commissary gate: Take a left. Then follow the Autobahn signs.Take Autobahn 5 (A5) towards Frankfurt. Take the exit for A656 towards Mannheim. At the Mannheim,Viernheim Kreuz you’ll exit onto A 659/B38. Take the exit but take the second off ramp. (The first onewill take you to Viernheim and the Rhein Neckar Zentrum) (Again you should see signs.) You’ll seesigns for Benjamin Franklin Village (BFV) it will be the first Exit to the right after you go under theoverpass, turn right and then turn left at the dead end onto Birkenauer. This will take you to a traffic
circle. See ***below.
From PX Shopping Complex: Take a u turn when you exit the shopping center. Turn right onto CzernyBrucke. (Czerny bridge is the overpass over the railways). Take a left at the second light. (The Essostation will be on the right.) Go onto Autobahn 656 towards Mannheim. Exit onto Autobahn 6 towardsFrankfurt/Saarbrucken. (You should see arrows with the American flag saying “U.S. Facilities.”) At theMannheim, Viernheim Kreuz you’ll exit onto A 659/B38. Take the exit but take the second off ramp.(The first one will take you to Viernheim and the Rhein Neckar Zentrum) (Again you should see signs.)You’ll see signs for Benjamin Franklin Village (BFV) it will be the first Exit to the right after you gounder the overpass, turn right and then turn left at the dead end onto Birkenauer. This will take you to atraffic circle. See ***below.
***The traffic circle is called “Platz der Freundschaft”. The street “Lincoln Ave” will take you to Burger King, the USO, the bank etc. The street “Birkenauer” will take you to the Funari Barracks main gate.The street “Further Strasse” will take you to the PX.
To get to Spinelli Barracks and the toy/furniture store: Follow the directions to Mannheim but do notexit towards BFV. Continue on A659 until there are traffic signals. (Watch your speed here.) You willsee signs for Kaefertal. Take a left at this light. The road dead ends and you’ll make a left. Follow thisand you’ll see the gate entrance to the left. Spinelli Barracks is guarded by the German Military and isvery strict about ID cards. If you have a guest, they may not let you in. My daughter forgot her ID cardone day and they wouldn’t let her in. (She’s 14.)
To return to Heidelberg take the A 6 exit toward Basil. It won’t be long until you see 656 signs.
Take the Heidelberg exit. (second off ramp) To get to the PHV exit you must exit off A 656 onto A5
Towards Karlsruhe/Basel. You’ll see the PHV signs from there. To get to MTV continue on 656 untilyou enter the city. (WARNING – there is a speed camera when it becomes 70 kph.) Take a right ontoCzerny Brucke and the left at the light once you pass over the railway tracks. (You’ll see signs for theAmerican hospital)
Coleman Barracks (eye clinic) Pass the Mannheim Viernheimer Kreuz. Take Autobahn 6 towardsSaarbrucken. There is a US arrow announcing Coleman Barracks and the town of Sandhofen. Look for the Ikea.
Taylor Barracks: Follow the directions to Mannheim, BFV. Then follow the directions to Wal-Mart.Taylor Barracks entrance is just past the Wal-Mart parking lot.
Funari: Follow the directions to Mannheim PX. Instead of the first right after you come off 656 and out
from under the over pass, take the second right. (The sign will say Gross Gerau). Take a right at the topof the ramp. At the first light go right onto Wasserwerk Strasse. Then an immediate right ontoBensheimer Strasse. Then the priority road veers left and becomes Birkenauer Strasse. You’ll see theFunari Barracks main entrance on the left. If you continue straight on this road you will come to the“Platz der Freundschaft” traffic circle.
To BFV Chapel: (Food Bank) Enter the Funari Barracks main gate. Turn right at the first opportunity.The Chapel is bldg. 698 on the left.
Darmstadt
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From A5 Mannheim or HeidelbergTake Autobahn 5 to Frankfurt Darmstadt. Take the Pfungstadt/Darmstadt-Eberstadt exit. At thesignal light (“T” intersection) turn left onto Eberstadt/Karlsruher (B3). Go through one light andcontinue on this street (Karlsruher B3 - two lanes in each direction) until the next signal light.
Cambrai-Fritsch Kaserne and Jefferson Village and Jefferson Village:
Make a right turn onto Ruedesheimer Strasse. Stay in the right lane. At the next signal, turn right
onto Heidelberger Landstrasse (A Staples store is on your right). Follow this street pastMcDonald’s. At the second light turn left onto Cooperstrasse. Go up the hill to Cambrai-FritschKaserne and Jefferson Village.
Lincoln Village: Make a right turn onto Ruedesheimer Strasse. Stay in the right lane. At the nextsignal, turn right onto Heidelberger Landstrasse (A Staples store is on your right). Follow thisstreet past McDonald’s and turn right onto Noackstrasse at the first light. Go to the end of thestreet and veer left to the entrance gate.
Kelley Barracks and Nathan Hale Depot: Make a left turn onto Haardtring. Follow this street past the south train station and make a left onto Eschollbruecker Strasse at the 4th light. Go past
Wal-Mart and turn right just in front of Memory Field. The entrance to Nathan Hale Depot andKelley Barracks is up the street on the right.
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Other US Facilities
Hanau
Take Autobahn A-5 north toward Frankfurt. Stay on the A-5 through the Darmstadt Kreuz signsfor Frankfurt. As you approach Frankfurter Kreuz, drive to the right-most lane and take the exitfor the A-3 toward Wuerzburg and Frankfurt-Sud. After about 20K on the A-3 you will see anexit for Hanau Babenhausen and the B-45. On the exit ramp stay in the right lane following thesigns to Hanau. After a short distance the road will split. Stay to the right (Road Number 43A)following the Hanau / Fulda sign. Take the exit marked Hanau / Wolfgang. At the top of the exitwill be a stop sign. Turn right and take another right at the traffic light. The road will split intotwo traffic lights, stay to the right (this will force you to turn right).
There will be signs for Pioneer Kaserne which will be ahead on your right at the second light. If you get lost, call: Military Police (06181) 180-2749 or Army Community Service (06181) 88-8965. Make sure you get euro coins at the airport for this type of emergency.
Kaiserslautern/Vogelweh: (K-town) There is another large PX and toy store here. Follow A 6
in the direction of Saarbrucken. You’ll start seeing signs for Kaiserslautern Ost and West. Youwant to take the exit that says “Opel”. Take the second off ramp witch will take you over thehighway. Turn right onto the exit that says “Pulaski” Barracks. The entrance to Kaiserslauternis down the road a piece on the left. (You’ll pass the exit to the base before you get to theentrance.)
Landstuhl Medical Center: POST ACCESS There are several ways to access LandstuhlRegional Medical Center (LRMC). However, there is only ONE way to enter Landstuhl byvehicle, through gate 3. To Gate #3, from direction Mannheim via Autobahn 6 (Take Autobahn 6towards Saarbrucken): Note Landstuhl Autohof 1,000 meters as warning that exit is near. Takeexit #13 andstuhl/Ramstein/Miesenbach/Air Base. At end of exit ramp (stop light), turn right
toward Landstuhl. Go straight to the end of the road. Take a right at the light (follow signs toHauptstuhl, U.S. Hospital), pass Kaufland Store on the right and go through the traffic circle(direction Alle Richtungen). Continue straight till you see signs to U.S. Hospital/Reha Zentrum,take a left and go straight (about 3 kilometers) till you see signs to U.S. Hospital. Take a left andcontinue to go straight till you see the gate.
Wiesbaden Army Airfield
A656 to A6 (exit 3)A6 to A67 (exit 25) Viernheimer Dreieck A67 to A60 (exit 3) Ruesselsheimer Dreieck A60 to A671 (exit 26) Mainspitz Dreieck
Take the Wiesbaden-Erbenheim exit (exit 3)Follow the signs to Wiesbaden Army Airfield
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