us coast guard needs a knowledge management system
DESCRIPTION
This is a presentation I gave in 2009 at the Coast Guard's Chief Warrant Officer Academy about the Coast Guard's need for an enterprise knowledge management system.TRANSCRIPT
CWO Michael Brashier
Creation of a Wiki Based Knowledge Management
System
CWO Michael Brashier
Agenda
The Problem
The Action
The Fix part 1-3
The Kicker
CWO Michael Brashier
The ProblemWhere do we deposit our intellectual capital?
Learning organizations share knowledge.
Top Down, little by little
Needle in a needle stack
Lost opportunity
CWO Michael Brashier
Check Clock
Yes No
Speed up Slow down
Is time > 1 Minute?
CWO Michael Brashier
Coast Guard knowledge.Build a Wiki to manage
The Fix
ALL
CWO Michael Brashier
A wiki is a collection of Web pages designed to enable anyone to contribute or modify content, using a simplified markup language. Wikis are often used to create collaborative websites and to power community websites. Wikis are used in business to provide intranet and knowledge management systems. It is "the simplest online database that could possibly work."
Source: Wikipedia.org/wiki
The Fix part 1
Internet: Wikipedia
Corporate Intranets (SAP)
DOD: Intellipedia
CWO Michael Brashier
The Fix part 1
CWO Michael Brashier
We’re adding massive amounts of information
Without a way to manage it
The Fix Share it
Exploit it
The Fix part 1
CWO Michael Brashier
The FixUsage skews toward the junior members They will use it.
Content will be crowd-sourced by people we trust with lives and assets
"not markedly less accurate" -science journal NATURE
Participation is ‘bullet-able’
LDC curriculum.
EvalsOER
The Fix part 1
CWO Michael Brashier
The Fix part 2
Knowledge diffusion: Current, instant access to expert knowledge
Is there asbestos in Sitka housing? What can I buy with
AFC30 money?Does the Coast Guard use human hair to adsorb oil?
How will modernization affect me?
How does the Stan Team grade my station’s readiness?
Is there a standard CG project management application on CGDN+?
How does the next NSC do sea trials?
Katrina: Lessons learnedEquipment in a mobile command center
Where did Douglas Munro earn his Medal of Honor?
Sea pay policy?
CWO Michael Brashier
The FixThe Fix part 2
Software: Free or very cheap if we do it right.
Hardware: in the $100’s (k)
Content: Free (provided by you)
Cost Savings
Servers cost less than people, cutters, and aircraft
Immeasurable
Time savings
CWO Michael Brashier
The FixThe Fix part 3
The Data behind the Data
CWO Michael Brashier
The FixThe Fix part 3
The Data behind the Data
CWO Michael Brashier
The FixThe Fix part 3
The Data behind the Data
Examples: Amazon.com, Tivo:
Local issues get a lot of traffic. It becomes a priority. Sitka Housing
Lot’s of searches for a specific piece of gear at a Small Boat Station
Geo-specific data
Real time Intel from the deck plates
“What is the Coast Guard thinking right now?”
CWO Michael Brashier
The Action
CG-6: Assign a program manager (I volunteer)Crank up the SDLC
Develop the business caseProject Management Plan
Funding Plan
…….
CWO Michael Brashier
The Kicker
CG Portal: ALCOAST 128/09
BlogsWiki’s (not as cool as my version)
Document management
It’s already in progress
CWO Michael Brashier
Check Clock
Yes No
Take questions offline
Take questions
Yes
No
Is time > 8 Minutes?
Is time > 12 Minutes?