u.s. d epartment of s tate diplopedia: wiki culture in the u.s. department of state presented at...
TRANSCRIPT
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U.S. DEPARTMENT of STATE
Diplopedia:Wiki Culture in the U.S. Department of State
Presented at Wikimania 2008Office of eDiplomacy • U.S. Department of StateJuly 19, 2008
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U.S. DEPARTMENT of STATE
A State Department primer
Basic roles Make and execute
foreign policy Provide consular and
passport services Manage official U.S.
presence abroad
57,000+ employees worldwide46,000 unclassified network users
Africa (47)
Europe (77)
International Organizations
(7)
Western Hemisphere
(49)
Near EastSouth Asia
(36)
East Asia& Pacific (43)
… plus 30 Geographic, Policy and Management Bureaus and Independent Offices
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U.S. DEPARTMENT of STATE
Legacies
18th Century business model – highly autonomous business units (embassies and bureaus)
Mid-20th Century official communications system (telegraphic cables)
Cold War security (need to know)
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U.S. DEPARTMENT of STATE
1,800,000 cable messages a year
1,500,000,000 e-mail messages a year
500,000 printed volumes in the foreign affairs collection
1,000 public and internal web sites (give or take a few)
A knowledge and information factory
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U.S. DEPARTMENT of STATE
Office of eDiplomacy
Created in 2002 as a task force, became a regular office in 2003Promotes knowledge sharingMajor projects include: Classified Web publishing from diplomatic
posts Enterprise search Community blogs Diplopedia wiki
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U.S. DEPARTMENT of STATE
Authorship within the Department
Documents are already created by multiple authorsMultiple editors change, or at least approve, documents Roles in cable drafting are defined by the Foreign Affairs Handbook
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U.S. DEPARTMENT of STATE
“Classic” media: the diplomatic cable
Cable (old) Cable (new)
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U.S. DEPARTMENT of STATE
Social media and the State DepartmentSocial media are useful in State
Department for several objectives…
Knowledge managementCollaborationExpertise locationSharing informationReaching new audiences
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U.S. DEPARTMENT of STATE
The Diplopedia plan
Open it up to all State employees, but no anonymityOversee, but don’t overkillMake sure everything is informative and not ephemeral
Wikis are two-thirds planning, and the rest is a leap in the dark.
Napoleon Bonaparte
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U.S. DEPARTMENT of STATE
How it has developed
Slow start for first several months, then interest grewIntegrated with enterprise searchAcceptance increased as Diplopedia grew in size and quality, and wikis seemed less scaryNo article is locked down (yet)No edit wars (yet)Hard to argue with success
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U.S. DEPARTMENT of STATE
Things we weren’t expecting
Mobile readingBiographiesTrivia contestsInteragency interest
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U.S. DEPARTMENT of STATE
Diplopedia statistical snapshot
1,000 registered editors4,400+ articles650,000+ page views
Total Articles
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08
Total Page Views
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08
Total Users
0
100
200
300
400
500
600
700
800
900
1000
May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08
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U.S. DEPARTMENT of STATE
Ingredients for success
Cultural changeMarketing & trainingGovernanceGardening
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U.S. DEPARTMENT of STATE
Cultural change
Room for collaborative technologiesNew culture emerging around wikis (and other collaborative technologies) out of the old oneDrafting rolesGrassroots technologies in a top-down organization
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U.S. DEPARTMENT of STATE
Marketing & training
Find the early adoptersProvide training where necessaryTell lots of people about the wiki, or they won’t use it or contribute to it Repeatedly explain why benefits (large) outweigh risks (small) Integrate with enterprise search
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U.S. DEPARTMENT of STATE
Governance
Central initiative and oversight with decentralized contribution of contentKey tenets: Informative and deliberative, not authoritative General guidance for conduct and content Anyone can read but contributors must register eDiplomacy office director adjudicates disputes
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U.S. DEPARTMENT of STATE
Gardening
Gardeners help provide the right environment for content to growGardeners assist the growth of the wiki by organizing contentGardeners also help contributors with their articles, including scope and length
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U.S. DEPARTMENT of STATE
Main Page
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U.S. DEPARTMENT of STATE
Portal example
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U.S. DEPARTMENT of STATE
Article example
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U.S. DEPARTMENT of STATE
Related State Department projects
PodcastsWeb chatsInstant messagingSecond Life presenceRecruiting through Facebook
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U.S. DEPARTMENT of STATE
Wikis in other U.S. Federal agencies
Department of DefenseIntelligence community (Intellipedia) Other civilian agencies either creating them, or in the process
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U.S. DEPARTMENT of STATE
What’s next for Diplopedia
Classified DiplopediaExpanded use of portalsReplacement of “traditional” web sitesLDAP authenticationMore support from management (we hope)
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U.S. DEPARTMENT of STATE
Contact
Eric M. JohnsonTeam Lead, Knowledge Management Action TeamOffice of eDiplomacy, U.S. Department of Statejohnsonem3 /at symbol/ state.gov
More information: eDiplomacy page on the State Department web sitehttp://www.state.gov/m/irm/c23839.htm