u.s. department of transportation national consumer complaint database (nccdb) federal motor carrier...
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U.S. Department of Transportation
National Consumer Complaint Database (NCCDB)
Federal Motor Carrier Safety Administration
Commercial Enforcement and Investigations Division
Moving Fraud MeetingNovember 14, 2012
U.S. Department of Transportation
James Dubose
Transportation SpecialistHousehold Goods Team
Contracting Officer’s Technical Representative (COTR - NCCDB)
Presenter
U.S. Department of Transportation
NCCDB
National Consumer Complaint DatabaseWeb site: http://nccdb.fmcsa.dot.gov Hotline: 888 368 7238 - 888 DOT- SAFT
Complaint Types:• Safety• Household goods• Passenger or ADA• Hazardous Material /Cargo Tank Facility
U.S. Department of Transportation
Accessibility:How to file a complaint - US DOT’s website
7th most requested
U.S. Department of Transportation
How to file a complaint – FMCSA Website
U.S. Department of Transportation
https://nccdb.fmcsa.dot.gov FMCSA Staff or Federal/State Partners
U.S. Department of Transportation
Filer information
U.S. Department of Transportation
Company Information
U.S. Department of Transportation
Company Information
U.S. Department of Transportation
Complaint Details
U.S. Department of Transportation
Additional Comments
• The Additional Comment field is required Check the box for HHG (see red arrow) if the complaint involves a specific HHG move (vs. a commercial complaint)
U.S. Department of Transportation
Adding Follow up Actions
• At the bottom of the screen, select
U.S. Department of Transportation
Updated NCCDB Website
HHG
U.S. Department of Transportation
NCCDB Complaint Areas
This will direct filers to the relevant section of database
U.S. Department of Transportation
Complaint Query Interface
U.S. Department of Transportation
Search & Reports By Complaint Role
Role
U.S. Department of Transportation
Search & Reports By Complaint Role
Status
U.S. Department of Transportation
Search & Reports By Complaint Source
Role
Source
U.S. Department of Transportation
Database Information Sharing (DIS)
• Consolidates all FMCSA carrier information for enforcement officials
• Collects carrier information across enforcement agencies, including state partners
• Replaces current follow-up system• Limits data access to partners where
necessary• Increases communication among enforcement
officials
U.S. Department of Transportation
Database Information Sharing
Key Users of DISFMCSA Commercial Enforcement StaffFederal and State Partners
Key Functions of DIS• Custom alerts regarding carriers, enforcement
comments• General alerts sent by FMCSA management• Consolidation of FMCSA carrier information• Collection of carrier information across agencies• Enables collaboration among enforcement
agencies
U.S. Department of Transportation
Contact Information:
Thank You!
James R. Dubose, Transportation Specialist
Federal Motor Carrier Safety Administration
(215) 656 – 7251
U.S. Department of Transportation
Questions