usa - iap2 canada...interest or that appear to “divide and conquer.” 8 - advocacy: we will...

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Thank You to the Bursary Sponsors:St. Lawrence ChapterIAP2 CanadaIAP2 USABang the TableHydro-QuébecThe Distillery

Photo Credits: Front Cover (Hugo Mime)

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IAP2 CANADA AND IAP2 USA WOULD LIKE TO THANK THE FOLLOWING COMMITTEES FOR THEIR HARD WORK AND COMMITMENT TO EXCELLENCE. North American Conference Steering Committee Hugo Mimee, Co-Chair/Hydro-QuébecDavid Pensato, Co-Chair/The DistilleryAnthea Brown, Bang The TableNatalie Henault, MNPJulie Reid Forget, Transfert Environnement et SociétéAmelia Shaw, staff/ IAP2 Canada and IAP2 USA

Sponsorship Committee Julie Reid Forget, Transfert Environnement et SociétéNatalie Henault, MNPAnne Harding, SuncorHugo Mimee, Hydro-Québec

Program Committee Isabelle Verreault, Coordinator/Coordonnatrice, Hill & Knowlton StratégiesAnthea Brown, Coordinator/Coordonnatrice, Bang The TableAnik Pouliot - Office de consultation publique de MontréalJanis Crawford, Hydro-QuébecSusan Freig, Freig & AssociatesIsabelle Lachance, Transfert Environnement et SociétéStéphane Bérubé, Santé Canada

Stefanie Wells - Office de consultation publique de MontréalConstance Ramacière, - BRAC

Comité Saint-Laurent Alexandra Boileau, Coordinator, Transfert Environnement et SociétéSimon Chauvette, Coordinator, Hill & Knowlton StratégiesJimmy Duchesneau, Association pour la protection de l’environnement du lac Saint-Charles et des Marais du Nord (APEL)Anick Patenaude, Consultante indépendanteAlice Miquet, La Maison d’AuroreSara-Maude Boyer, Ville de MontréalFrédéric Marois, Mobili-TLindsay Wiginton, Pembina Institute

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IAP2 Canada Board of Directors 2016-2017 Bruce Gilbert, Amanda Mitchell, Jan Bloomfield, Ashleigh Weeden,Jorge AvilesHugo MimeeBrenda PichetteSarah RivestNoreen RudeTracy VaughanMichael WatersMorgan Boyco, Deputy Board MemberKristen Farrell, Deputy Board MemberDhurata Ikonomi, Deputy Board MemberDavid Turner, Deputy Board Member

IAP2 USA Board of Director 2016 Leah Jaramillo, PresidentKit Cole, President-ElectAnne Carroll, SecretaryJohn Poynton, Treasurer

Myles AlexanderKyle BozentkoMJ BullRyan HendersonWendy LoweFrancesca PatricoloCathy SmithJennifer TrotterJason (Jay) Vincent

StaffIAP2 Canada – AIP2 Canada:Amelia Shaw, Executive ManagerDrew SniderAnita WasiutaLeana Modonese

IAP2 USA – IAP2 États-Unis:Amelia Shaw, Executive ManagerJennifer Armstrong, Member ServicesDina Alengi Storz, Financial Administrator

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XXXCONFERENCE HEADQUARTERS:

Sofitel Montreal Golden Mile - 1155 Sherbrooke Street West, Montréal, QC

REGISTRATION DESK HOURS: Wednesday, September 28th - noon to 6:00 PMThursday, September 29th - 7:00 AM - 4:00 PMFriday, September 30th - 7:00 AM - 12:30 PM

PRE-CONFERENCE SESSIONS - Wednesday, September 28th from 1:00 PM - 4:00 PM - must register in advanceIndigenous Engagement - off site at - Office de consultation publique de Montréal, 1550 Metcalfe Street, 14th floorP2 the Quebec Way - Monet-Chagall

CORE VALUES AWARDS GALA - yes, the rumours are true. This year’s Gala will be taking place on a river boat cruise on the St. Lawrence. You can walk (it will take about 30 minutes) or take the bus (free) to our destination. Bus pickups will be at 5:30 and 6:10 (you need to register for your choice at the registration table). The boat welcomes us starting at 6:00, leaves at 7:00 pm and returns at 10:00 pm. But wait – there is dancing from 10:00 pm to midnight. Shuttle buses will return you to the Sofitel starting at 10:00 pm and going till midnight.

BADGE REQUIREMENTS Admission to all activities requires your name badge. Please cooperate by wearing it at all times.

TRANSLATION Sessions will be provided in French and English during the plenary sessions and in the Pablo Picasso meeting room. Translation devices will be made available at no cost.

DRESS CODE Suggested attire - business casual

NON-SMOKING All sessions, meetings and social events are designated as non-smoking.

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IAP2 developed the Core Values for the Practice of Public Participation for use in developing and implementing public and entities. The Core Values were developed with broad international input to identify those aspects of public participation that cross national, cultural and religious boundaries. 1 - Public participation is based on the belief that those who are affected by a decision have a rigt to be involved in the decision-makin process.

2 - Public participation includes the promise that the public’s contriburtion will influence the decision

3 - Public participation promotes sustainable decisions by recognizing and communicating the needs and interests of all participants, including decision makers.

4- Public participation seeks out and facilitates the invoivement of those potentially affected by or interested in a decision.

5 - Public participation seeks input from participants in designing how they participate.

6- Public participation provides participants with the information they need to participate in a meaningful way.

7 - Public participation communicates to participants how their unput affected the decision.

The Core Values define expectations and aspirations of the public participation process. Processes based on the Core Values have been shown to be the most successful and respected.

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The Code of Ethics is a set of principles which guide us in our practice of enhancing the integrity of the public participation process. As P2 practitioners, we hold ourselves accountable to these principles and strive to hold all participants to the same standards. 1 - Purpose: we support public participation as a process to make better decisions that incorporate the interests and concerns of all affected stakeholders and meet the needs of the decision-making body.

2 - Role of Practitioner: we will enhance the public’s participation in the decision-making process and assist decision-makers in being responsive to the public’s concerns and suggestions.

3 - Trust: we will undertake and encourage actions that build trust and credibility for the process and among all the participants.

4- Defining the Public’s Role: we will carefully consider and accurately portray the public’s role in the decision-making process.

5 - Openness: we will encourage the disclosure of all information relevant to the public’s understanding and evaluation of a decision.

6- Access to the Process: we will ensure that stakeholders have fair and equal access to the public participation process and the opportunity to influence decisions.

7 - Respect for Communities: we will avoid strategies that risk polarizing community interest or that appear to “divide and conquer.”

8 - Advocacy: we will advocate for the public participation process and will not advocate for a particular interest, party or project outcome.

9 - Commitments: we will ensure that all commitments made to the public, including those by the decision-maker, are made in good faith.

10 - Support of the Practice: we will mentor new practitioners in the field and educate decision-makers and the public about the value and use of public participation.

Definition of terms used in the Code of Ethics: Stakeholders: an y individual, group of individuals,organization or political entity with an interest or stakein the outcome of a decision

Public: those stakeholders who are not typically partof the decision-making entity or entities

Public Participation: any process that involves thepublic in problem-solving or decision-making and thatuses public input to make better decisions

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It’s with great pleasure that we welcome you to Québec for this year’s IAP2 North American Conference! With registration sold-out three months in advance, we couldn’t be more pleased with the response to our theme’s question: Who Cares About Public Participation? Clearly, you do. We expect the conference will be filled with passionate and vibrant exchanges around this question and encourage you to participate fully, challenging yourself and your peers, asking questions and engaging with new ideas. We’ve had the incredible support of hard-working volunteers over the past year to make this conference a reality. Each and every one of them deserves our gratitude and our accolades for all the lunch hours, evenings and personal time they have invested in the quest to make this conference an exceptional event. Thank you. As you can tell, we are excited about what this year’s conference has to offer. We’re trying a new approach to this year’s Core values awards Gala, and we’re sure that you will enjoy both it, and its remarkable venue. Thank you for joining us in beautiful Montréal for the 2016 North American IAP2 Conference as we pose the question: Who Cares About Public Participation? Enjoy! Sincerely,

Hugo Mimee & David Pensato

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David Pensato Leah Jaramillo, President, IAP2 USA

Hugo Mimee Bruce Gilbert, President, IAP2 Canada

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Welcome to Montréal - the beautiful, historic and charming city that serves as the backdrop for our 2016 IAP2 North American Conference. Congratulations to the Conference Committees for organizing what promises to be a fun, rewarding and critically-important gathering.

Over the next few days you have a rare opportunity to share with and learn from people who care deeply about the practice of P2. You will have time to reflect upon the future of our profession and to consider ways to improve the impact of our work. You will be exposed to P2 innovations from around the world including some highly creative examples from Québec. You will hopefully become better able to articulate to decision-makers the critical need for high-quality P2, and help prevent the potential ‘rolling-back’ of P2 that often accompanies economic downturns, tight-budgets and austerity agendas.

Make some new friends. Expand your network. Fall in love with Montréal. Become re-energized because we have a lot of important work to do!

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Leah Jaramillo, President, IAP2 USA

Bruce Gilbert, President, IAP2 Canada

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09 TIME ACTIVITY

Wednesday, September 28th

12:00 – 6:00 PM Registration

1:00 – 4:00 PM Pre- Conference Workshops

Pre-Registration required • Indigenous Engagement Workshop: Reconciliation and Snowflakes a new path forward with Indigenous peoples in Canada• The Inside Story on Public Participation in Québec: Distinctive Practices Shaped by Citizen Mobilization

5:30 – 7:00 PM Welcome Reception (no host bar) and Exhibitors

Thursday, September 29th

7:00 – 4:00 PM Registration/Check In

7:30 – 9:00 AM Breakfast and Opening Plenary (8:00 - 9:00)

9:00 – 9:15 AM Networking Break - Exhibitors and Poster Sessions

Pablo Picasso (simultaneous translation provided)

Paloma Picasso Monet/Chagall

9:15 – 10:45 AM90 minute sessions

Concurrent Sessions

Galvanizing a Global Wave of Public Participation

Putting Research into Practice: How Can P2 Practitioners Use Research to Improve Practice?

Facilitation Matters


11:00 – 12:15 PM75 minute sessions

Concurrent Sessions

Un continuum de participation engagée

Indigenous Community Planning - P2 as a necessary ingredient for Healing and Reconciliation

Making Engagement Meaningful with P2 Toolkits

12:15 – 12:30 PM Networking Break Exhibitors and Poster Sessions

12:30 – 1:30 PM Lunch and Keynote Speaker - JP Gladu - sponsored by Delaney and Associates

1:30 – 1:45 PM Networking Break - Exhibitors and Poster Sessions


Concurrent Sessions

Are We Smarter Together? Caring about P2 around North America

Have Your Say - The Power of Participatory Design and Build of a new Green Roof at the YMCA

2:45 - 3:45 PM60 minute sessions

Concurrent Sessions

An Economic Engine … At the Heart of the Community

Duh, Make it Interesting Shake Up Your Thinking

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TIME ACTIVITY

Wednesday, September 28th

12:00 – 6:00 PM Registration

1:00 – 4:00 PM Pre- Conference Workshops

Pre-Registration required • Indigenous Engagement Workshop: Reconciliation and Snowflakes a new path forward with Indigenous peoples in Canada• The Inside Story on Public Participation in Québec: Distinctive Practices Shaped by Citizen Mobilization

5:30 – 7:00 PM Welcome Reception (no host bar) and Exhibitors

Thursday, September 29th


7:30 – 9:00 AM Breakfast and Opening Plenary (8:00 - 9:00)




9:15 – 10:45 AM90 minute sessions

Concurrent Sessions

Galvanizing a Global Wave of Public Participation

Putting Research into Practice: How Can P2 Practitioners Use Research to Improve Practice?

Facilitation Matters



Concurrent Sessions

Un continuum de participation engagée

Indigenous Community Planning - P2 as a necessary ingredient for Healing and Reconciliation

Making Engagement Meaningful with P2 Toolkits


12:30 – 1:30 PM Lunch and Keynote Speaker - JP Gladu - sponsored by Delaney and Associates



Concurrent Sessions

Are We Smarter Together? Caring about P2 around North America

Have Your Say - The Power of Participatory Design and Build of a new Green Roof at the YMCA


Concurrent Sessions

An Economic Engine … At the Heart of the Community

Duh, Make it Interesting Shake Up Your Thinking

3:45 – 4:00 PM Health Break - Exhibitors and Poster Sessions

4:00 - 5:00 PM 60 minute sessions

Concurrent Sessions

Involving Citizens in Resolving Problems

Me on the Map: Interactive Theatre and P2

Over Our Dead Body

6:00 – 10:00 PM IAP2 Core Values Awards Gala (dinner included) - this will take place on a river boat cruise - sponsored by Hydro Québec

Friday, September 30th


7:30 – 8:30 AM Breakfast and Plenary

8:30 - 8:45 AM Networking Break Exhibitors and Poster Sessions



8:45 - 10:15 AM90 minute sessions

Concurrent Sessions

Wholehearted P2: The inter-section of Care, Empathy and a Values Based Discussion

Is your organization P2 Centric?

Online Engagement

10:15 - 10:30 AM Networking Break - Exhibitors and Poster Sessions

10:30 - 11:15 AM45 minute session

Concurrent Session

How do you avoid the Collective Big Yawn when you Ask for P2?

Caring about P2: The What, Why and How of Certifi-cation

Tell Em You’re Going to Tell Em


Concurrent Session

Lac-Mégantic: Citizen participation - doing it better

Understanding the Squishy Stuff - Making Sense of Environmental Conflicts

Engaging the Gatekeepers: Helping Decision Makers say Yes to P2


12:30 – 1:30 PM Lunch and Keynote Speaker - Dicki Chhoyang



Concurrent Sessions

Why Meaningful Public En-gagement starts from Within

Send in the Clowns: Lessons Learned from the Media Circus

Serious Games and Gamifi-cation: New Tools to Bring People Together

3:00 - 3:15 PM Health Break - Exhibitors and Poster Sessions


Concurrent Sessions

Stuck in the Middle With You - Do It or Do It Right

Mediation a Purposeful Tool Mission Accomplished: Declaring Success on Multi-Year Processes

4:00 - 4:30 PM Conference Wrap Up and Thank You

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11Keynote Speakers We are honoured and excited to welcome two keynote speakers, whose work involves overcoming through engagement.

Dicki Chhoyang was a member of the first Executive Cabinet of the Central Tibetan Administration to assume full political leadership following the Dalai Lama devolution of his political responsibility in 2011. The transition was a step towards the fulfillment of His vision for a democratically- elected Tibetan leadership. Ms Chhoyang will share the challenges – and successes – of establishing a leadership-in-exile of an occupied country.

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Read more at www.atcllc.com/PowerForward

Electricity powers our world. Each day, light switches are flipped, computers are powered up and factories hum with activity. Electricity enables automation, convenience, productivity and opportunity.

At American Transmission Co., we’re hard at work keeping the lights on and planning today for how the electric grid of our future will deliver reliable, affordable and environmentally responsible power.

MOVING ENERGY INTO THE FUTURE

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Dick Chhoyang JP Gladu

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SJP Gladu is President and CEO of the Canadian Council for Aboriginal Business. With two decades of experience in the resource sector and an Executive MBA from Queen’s, Mr Gladu believes that the road to reconciliation of Indigenous and non-Indigenous Canadians runs through success in business.

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9:15 TO 10:45 Galvanizing a Global Wave of Public Participation Charles Campion, Principal, John Thompson & PartnersErin Simmons, Senior Director, Design Assistance – American Institute of ArchitectsJoel Mills, Senior Director, Center for Communities by Design - American Institute of Architects

Today, we face a crisis in governance the world over and a collective loss of trust in public institutions that is driving demand for public participation. Cities lie at the epicenter of our critical issues today. When urban democracy flourishes, cities flourish. Despite a national political malaise, the opportunity to link simultaneous initiatives in municipalities across countries represents a potential game-changing democratic threshold. How can we globalize P2 in a context-sensitive manner? How can we lead a global conversation about P2? This session will feature key perspectives from work in the field and a conversa-tion about our future.

Putting Research into Practice - Presentation One:Laurence Bherer, Associate Professor of Public Administration and Policy in the Political Science Department, Université de Montréal. Mario Gauthier, Full Professor of Urban Studies in the Social Sciences Department, Université du Québec en Outaouais. Louis Simard, Associate Professor of Public Administration and Policy in the School of Political Studies, University of Ottawa.

Over the past 20 years, growing interest in new forms of governance has led to a proliferation in public participation arrangements. This presentation looks at the demand for public participation professionals and the resulting competition over the principles, rules, and practices that guide their actions. It examines commercial, neutrality, independence, and democratic issues, and goes further to consider the effects of professionalization on decision processes and public policy.

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Municipalities Mélanie Amyotte, Communications Advisor, Federation of Canadian Municipalities;

FCM will provide an overview of its programs and the development of P2 practices for local governance in municipalities overseas and their efforts to build capacity in local government around the world. FCM has been funded by the Government of Canada to look into enhancing Canadian engagement initiatives in international development programs and how municipalities engage with citizens – which it proposes to do using the IAP2 spectrum as a tool. In addition, as part of international program de-velopment, FCM seeks to develop an international context for engagement with municipalities and local government.

Facilitation Matters: Learning from Four Variations of Face-to-Face Citizen EngagementKate Bishop, Supervisor of Community Engagement, City of Guelph; Dr. Rebecca Sutherns, Sage Solutions

As traditional municipal P2 activities such as town hall meetings and public information sessions are eclipsed by increased online engagement, it becomes especially important to ensure that scarce opportunities for face-to-face dialogue with stakeholders are used exceptionally well. Often success depends on how creatively sessions are designed and facilitated. This interactive workshop

will analyze four examples of in-person engage-ment activities convened by the City of Guelph (a mid-sized Ontario municipality) to learn from the sometimes tenuous connections between intentions and real-life results. It will highlight the importance of thoughtful facilitation design and skillful execu-tion, and equip participants with practical tools and resources that can be applied in multiple contexts.

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Un continuum de participation engagéeMme Dominique Ollivier, President, OCPM

To broaden participation and to sustain it over time are fundamental issues for whoever wants to ensure credible and effective consultative process. The OCPM meets this challenges by combining new media and innovative consultation tools to a method already known for its rigor.

The keys to success: gaining knowledge of the populations by establishing a comprehensive mapping and communications techniques borrowed from marketing to reach and engage them in the conversation.

Participants will discover these tools with a case study: the public consultation on the reduction of Montreal’s dependency on fossil fuels. Conducted by the OCPM during the past year, this consultation

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businesses in a multitude of activities in person and online.

We will have a discussion on the best ways to maintain citizen involvement in more elaborate public consultation processes.

Indigenous Community Planning – Public Participation as a Necessary Ingredient for Healing and ReconciliationJeff Cook, Principal and Sarah Gillett, Community Planner Beringia Community Planning Inc.

Indigenous community planning happens in a unique context shaped by a history of colonization. Assimilative structures, policies and practices have led to trauma, mistrust and disengagement. In this context, how are community planners and facilita-tors eradicating or perpetuating colonization? Public participation is not only good practice, it is crucial to helping communities heal, build self- determination and build community unity and hope. With the use of case studies, Beringia Community Planning Inc. will draw from over 25 years of experience working in Indigenous Community Planning to explore the role of public participation in building trust and hope, and share culturally- relevant methods and tools to inspire engagement, community building and healing.

Making Engagement Meaningful with P2 ToolkitsLisa Belsanti, Director of Communications, City of West HollywoodRick Carter, Capital Program Manager, City of Elk GroveFiona Cavanagh, Executive Director, Centre for Public InvolvementAbby Monroe, Director of Community Engagement, Michael Baker InternationalCristelle Blackford, Public Participation Specialist, Michael Baker International

Join us to learn ways to create tangible resources that spark interest in civic involvement and empower participants. In this session, we will share three engagement toolkits; one created for a rural mobility project, another designed to enhance the outreach capacity of city staff, and a third focused on making participation inclusive. When people are involved in designing and executing public outreach, they become more invested in the success of the project. Toolkits are one way to ensure that the process becomes as valuable as the outcome.

THURSDAY, SEPTEMBER 29TH 1:45 TO 2:45

Are We Smarter Together?Jacques Bénard, Hill+Knowlton Strategies

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deliberation will result in better decisions. But is this really the case? Are we more effective think-ers on our own or through an exchange of ideas with others? Philosophers have been debating this matter for centuries. As we are increasingly relying on public participation to make important decisions that affect our lives, this fundamental question has become even more relevant. In this workshop, we will address this issue by reviewing the perspectives of several important thinkers and by conducting an experiment with the participants.

Caring About Public Engagement Around North AmericaKatrina McCullough, Environmental Planner; Peter Masson, Associate; Guy Chateauneuf, GHD

Project proponents are experiencing increased demands to show they care about the feedback residents are providing. Our panel of presenters will take you around North America showcasing tech-niques we have used successfully to address this problem that can be easily adapted to your projects:

• Using mobile iPad surveys at community events to get feedback on a municipal waste management program in Alberta; • Using a sophisticated database and well thought-out procedure for responding to over 50,000 individuals responses on a rai road project in Chicago; and • Facilitation of public engagement in risk based environmental projects in Quebec.

“Have Your Say” – The Power of Participatory Design and Build of a New Green Roof at the YMCA Anne-Louise Blaikie, General Manager Community Engagement YMCA of Greater Toronto; Liz Nield, CEO and Partner of Lura Consulting;

Do people really CARE about P2? Would anyone notice if we stopped asking After working with 1000 volunteers to design and build a green roof for a new YMCA, we believe the answer is YES!

The YMCA of Great Toronto strategic plan calls for building 10 new Centers of Community, with a significant focus on community engagement.

Our session focuses on the Pan Am Village, how the Cherry Street Cooper Koo YMCA became a key part, and the process used to engage the community using multi partnered, low budget, grassroots tools and how this resonated with so many people.

THURSDAY, SEPTEMBER 29TH 2:45 - 3:45

An Economic Engine…At the Heart of the Community Sophie Roux; Vice-President Public Affairs, Montreal Port Authority

The Montreal Port Authority (MPA) is an autonomous federal agency with a mission clearly geared

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The Port of Montreal, which it administers, is a reso-lutely urban port located right in the core of the City of Montreal. Beyond is role of economic engine, the Port of Montreal firmly believes that its involvement in the community, in the spirit of a healthy port-city relation-ship, is a vital component of a sustainable economy. It is mission-critical to know how to reconcile and fill these complementary roles (economic and social), given that the MPA sees its neighbouring communi-ties as stakeholders in its operations on the same par as its business partners.

Duh, Make it Interesting: Engaging and Educating with Communications that Stand Out Sam Beresky et Stacy Thomas, JLA Public Involvement

How do we get program communications to stand out when stakeholders are fatigued with information and overloaded with traditional planning efforts? Stacy Thomas and Sam Beresky, JLA Public Involve-ment, will address the importance of developing customized communication tools for a variety of community audiences. They will share examples of videos, community storytelling, social media cam-paigns and other creative outreach strategies that have helped program communications get noticed ... and even motivate people to get involved.

Shake Up Your ThinkingCatherine Rockandel, President, IAP2 BC and Anthea Brown, Director, IAP2 BC

In this presentation IAP2 BC shares what it learned from a nine month engagement of BC practitioners through an innovative series of networking events from March until September 2016. The purpose was to identify how P2 is conducted in the Province of British Columbia (at various degrees of success) in different sectors such as energy, mining, health, community development, etc. We asked our mem-bers what is meaningful engagement in BC, what are areas of concern critical to successful P2 practice; and what are the emerging trends. Learn insights, practices and challenges from people who are work-ing in communities, organizations and government.

THURSDAY, SEPTEMBER 29TH 4:00 - 5:00Involving Citizens in Resolving ProblemsRichard Bourdeau, citizenAlex Craft, General Manager at Transfert Environment and SocietyFrançois Perras, Senior Director at Arcelor MittalJulie Reid Forget, Vice-President at Transfert Environment and Society

Public participation is fundamental for achieving collaborative design of industrial and infrastructure development. However, it is challenging on many fronts: It might be too late to have a meaningful contribution and the engagement techniques or chosen subjects may not be conducive to meaningful discussions. A lack of collaboration can transform in a crisis. This interactive session will provide space for an industrial proponent (Arcelor Mittal), a citizen

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and a public participation specialist to share their respective experience in making a distinctive effort to involve citizens in resolving nuisance problems that really mattered to them. They will be questioned and invited to describe concrete methods of engage-ment that led to finding solutions together.

Me on the Map: A Case Study of Interactive Theatre and Public ParticipationSteve Williams, President and Adrienne Wong - co-creator of Me on the MapConstructive Public Engagement; People of Design

Me on the Map is a participatory theatre show for kids about civic engagement and collective, ethical decision- making launched at the 2015 Vancouver International Children’s Festival. Kids are empow-ered to re-imagine their city’s public spaces while considering values such as inclusion, happiness and spontaneity. The experience begins before the performance, in the classroom with hands-on activities that introduce students to inclusive design, decision-making, and elements of urban planning and happiness studies. This interactive session will

explore the integration of public engagement, data visualization and theatre for a new direction in public participation and give participants a taste of the experience.

Over Our Dead BodyJohn Godec, MCP3, CPF and Doug Sarno, MCP3, PartnersThe Participation Company LLC

Public participation is often more aspirational and academic than reality – at least in the United States, and the global economy is affecting public involvement everywhere. What’s happened to public engagement since IAP3 was founded? Where has it thrived or not and why? We’ll examine the state of our union and contrast differences and commonal-ities in various geographic areas of practice. We’ll start with the results of a summer survey of IAP2 leaders and practitioners about the condition of our field in 2016, and well discuss the future of P2 under President Trump and Vice President Kardashian. Join us.

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Wholehearted P2: The Intersection of Care, Empathy and a Values-based DiscussionErin Pote, Consultant and John Glynn-Morris, AssociateDialogue Partners

P2 aims to build vibrant communities, resilient par-ticipants and stronger citizen-centred organizations. These outcomes require FIRST the consideration and CARE for people while collecting relevant input, data and facts. Connecting and caring for people re-quires equal parts “doing” and “being” and in order to “do” you need to understand how to “be”. Come and uncover behaviours, intentions, attitudes and practices associated with caring that when embed-ded, serves as the basis for values-based process.

Is Your Organization Public Participation Centric? Anne Pattillo patillo Ltd

Public participation standards, planning and legis-lation requirements, policy changes and community expectations are all driving organizations to fully commit to the practice of public participation, and yet, many organizations have not put public partici-pation at the heart of its decision-making and action.We will present the results of new international research and in-depth case studies to unpack how

practitioners and organizations opened their hearts and practice to public centred decision-making and action.You will use the research, tools and case studies to assess your own organization and build a develop-ment plan for your organization.

Reaching the People at the Back of the Room: Using Online Engagement for More Inclusive Public ParticipationJoseph Thornley, CEO, Thornley Fallis

Online engagement holds the potential for us to hear from people whom we might not hear from in face-to-face meetings. To achieve this, we must create a space in which they feel wanted, comfort-able and motivated. This requires a new way of thinking about engagement. Just as a book must be adapted via a screenplay to work as a movie, so a traditional in-person consultation must be adapted to work in the online medium. This session will discuss some of the common mistakes made when approaching online engagement and the best prac-tices to overcome them.

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10:30 - 11:15

How Do You Avoid the Collective Big Yawn when you ask for P2Gladys Cornell, Principal and Fedolia “Sparky” Harris, Principal PlannerAIM Consulting, Inc. and City of Sacramento

Why should residents care when a City undertakes a 20-year transportation planning study? How do you avoid the collective big yawn when you ask for involvement? How can you reach beyond “usual suspects” and engage typically disinterested resi-dents? How can you make P2 easy and convenient? Hear about the City of Sacramento’s Downtown Transportation Study, dubbed “Sac Grid 2.0” where planners and P2 practitioners collaborated to create a hip, engaging reason for residents to get involved. Discuss new and innovative techniques used to create engagement opportunities across multiple platforms and receive informed input that is useful in guiding technical work.

Caring about P2: The What, Why and How of CertificationIAP2 USA Certification Task Force and Steven Wolf, MCP3

Do you want to establish your credentials as a P2 professional and gain an edge against the compe-tition? The IAP2 certification program enables P2

practitioners to demonstrate they possess the core competencies as identified by IAP2 members around the world. The certification indicates that you possess the skills and training necessary to be a competent and effective P2 profession, increasing your marketability and distinguishing you from others.

Everyone can benefit from certification. As an early-career professional, you can demonstrate your P2 chops. As a mid-career professional, certifica-tion provides a discriminator that sets you and your organization apart. Late-career professionals can benchmark their expertise and apply to serve the profession as an assessor.

In this engaging interactive session, you will explore what certification is, how it can benefit you, and where to start on the path to distinguish yourself as a Certified Public Participation Professional (“CP3”) or a Master Certified Public Participation Professional (“MCP3”).

“Tell ‘Em You’re Gonna Tell “Em…Tell ‘Em… Then Tell ‘Em You Told “Em!” (George M. Cohan, 1878-1943) Drew Snider, Communications & Media Relations Consultant;

When people complain they weren’t consulted about a decision or a P2 process turns into a fiasco, that becomes the story; yet successful P2 efforts are rarely reported. Is it any wonder a 2014 poll

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consultation?

This session looks at how media coverage of certain projects that involved P2 and how consultation was addressed. We’ll offer some low-cost, “low-main-tenance” media relations strategies which can be used both during and outside specific projects and encourage practitioners to consider the great enter-tainer’s motto about letting people know what you’re doing – before, during and after the fact.

FRIDAY, SEPTEMBER 30TH 11:15 - 12:15

Lac-Mégantic: citizen participation doing it betterStéphane Lavallée, Directeur du Bureau de reconstruc-tion du centre-ville de Lac-Mégantic

On July 6, 2013, the small town of Lac-Mégantic was struck by a railway tragedy that took the lives of 47 people and destroyed its historic downtown area. Following that major trauma, the municipality sought to place citizens at the heart of the recon-struction project. To that end, it launched the most ambitious citizen participation process ever realized in Québec. The endeavour, dubbed Réinventer la ville [Reinventing the town], inspired major reflection on ways of working together and development options. But, more importantly, the process allowed citizens to begin to heal, and to act. The objective was to rebuild better.

Understanding the Squishy Stuff: Making Sense of Environmental ConflictsMark Szabo, PhD, Director, Marketing & Communications

This presentation will outline the findings from Mark’s doctoral thesis on environmental resource conflict resolution. An important impediment to stakeholder engagement is not having a comprehen-sive approach to making sense of the non-rational drivers of conflict behaviour. You can’t spreadsheet the squishy stuff, but you can model it in a way that will drive strategy. This presentation will outline recent literature on the importance of non-rational decision-making drivers, how to apply a systems approach to understanding complex conflicts before they happen, and what to do after it’s too late. Mark will explain a practical application of the graph mod-el for conflict resolution to the Northern Gateway project as a real-world example.

Engaging the Gatekeepers: Helping Decision-Makers Say “Yes” to Public EngagementMichelle Kuly Holland, Principal, First Person Strategies, DJ Sigmundson, CAO, St. Clements, Brent Olynyk, CAO, West St. Paul and Shelley Hart, Mayor, East St. Paul

Effective engagement builds trust and improves outcomes, so why are some decision-makers still engagement-averse? How can engagement practi-tioners address internal hesitation and instead build buy-in around the benefits of engaging the public?

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help turn engagement skeptics into P2 champions. Approaches will focus on engaging decision-makers in municipalities of all sizes, with case studies from several smaller municipalities where meaningful engagement has now become common practice.


Why Meaningful Public Engagement Starts From WithinKatie Hamilton, Director of Citizen Engagement, City of Victoria

If public engagement is a stated priority, why do practitioners continue to experience resistance or reluctance from within their own organizations? As public-serving organizations, why does the evolving practice of engagement and its focus on responsive-ness to citizens sometimes lead to internal conflict, power struggles, and misalignment of effort?If you look at organizations that excel at engag-ing the public in decision-making and change, in improving services, you will find organizations that engage their leadership and employees more fully in organizational decision-making processes. You will also find employees who are more engaged in their communities.

How can we help build a stronger of engagement across and “bottom to top” in our organizations?

How can we help colleagues not only understand the technical aspects of meaningful public engagement but truly feel engaged themselves?

Send in the Clowns: Lessons Learned from the Media CircusJoel Mills, Senior Director, Center for Communities by Design, American Institute of Architects

Love them or hate them, the press can have a huge impact on your process. Our community dialogues on controversial issues can often lead to dramatic news coverage. When a process garners major media attention, there is no doubt that it has profound consequences for process design, communication techniques, and your strategy for successful outcomes. This session will utilize a case study involving a community process that became a national story and scaled up quickly to involve many interests beyond the community at hand. Partici-pants will engage in scenario exercises at different points in the process to think through strategies.

Serious Games and Gamification – New Tools to Bring People Together Tabatha Soltay, TabTalks

Serious games stimulate face-to-face conversations that can empower communities to identify their own opportunities and solutions. Through purposeful play, paradigms can be challenged in a safe environ-ment and new norms can emerge. In this session, Tabatha will demonstrate how serious games (vs.

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gamification) can be used as a participation tool to help groups find a shared understanding and com-mon language, leading to co-creation of solutions. Tabatha will lead the group in playing REStrukt, a whole-of community game focused on resilience in disaster risk reduction so that participants can experience the learning and community relationship building opportunities that games can provide.


Stuck in the Middle With You - Do it or Do it Right Laura Benkis, Allison Mostowich, Annemarie MarshallAlberta Energy Regulator

As P2 practitioners, we know the value of a well-planned and executed engagement. We also know what it takes from ourselves and the organizations we work with to create meaningful engagement opportunities. What happens when we are faced with complex issues in complex environments, with constraints, limitations, and restrictions? Where is the middle ground, when the ideal engagement scenario and doing nothing are not options?

Mediation – A Purposeful Tool Lorna Lemay and Susan Johnston, Community Mediation Ottawa

Community mediation and public engagement share the objective of building stronger communities and a

more engaged civil society. While practitioner’s tools can vary, the synergies between the two can strength-en dialogue – and ultimately foster empowerment. We will explore the issues using Community Medi-ation Ottawa (CMO) as an example. CMO’s service offering is expanding beyond traditional interpersonal mediation, to take on a greater training and com-munity facilitation role. In this presentation we will provide a very brief overview of community mediation, and then introduce participants to some practical examples of how community mediation can work.

Mission Accomplished: Declaring Success on Multi-Year ProcessesAndrew M. Belanger, Director of Public Services, Southern Nevada Water Authority

Since its creation 25 years ago, the Southern Nevada Water Authority (SNWA) has used public participa-tion as a key strategy in policy development. Every major challenger in its quarter century history – from dealing with explosive population growth to staring down the drought – has been resolved through robust citizen engagement. In most cases, the SNWA formed citizens committees that met for short durations to address specific issues. In rare cases, the SNWA established ongoing committees that have outlived their original missions.

This session will explore successful strategies to declare success and wind-down public participation processes that have served their purposes.

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Don’t Leave It to the Experts: The Case for P2 in Regulatory Decision-MakingAnnemarie Marshall, Alberta Energy Regulator

DescriptionAs P2 practitioners, we know that better decisions are made by incorporating diverse perspectives. Regulatory decisions can impact the public’s values and interests, but often we frame the discussion in a way that excludes the public’s valuable input. How do we implement genuine, credible processes when the discussion is technical? How do we include non-technical stakeholders in “technical” discussions? This session will discuss how public participation best-practices can help bring a diversity of perspectives to the table even when the decisions to be made are technically complex.

Education Before ParticipationRaphaëlle Aubin, Bricolage urbain

DescriptionCaring begins with understanding – informing yourself is the starting point of effective public engagement. City-planning processes and decision-making dynamics are often difficult to understand and loaded with bureaucratic language. Popular urban planning education makes learning about our city fun and shows citizens how their input is important. Using Bricolage urbain’s experiences as a reference, this session will look at how to make urban planning issues interesting and relevant to people of all backgrounds and ages so that meaningful engagement happens.

Creating Cultures of Participation in Local Government Through Evaluation and AppreciationAshley Trim, Assistant Director, Davenport Institute for Public Engagement and Civic Leadership

DescriptionHow do we encourage local officials to care about meaningful participation? The Davenport Institute recruited senior elected and appointed officials who helped us identify two vital needs – assessment and recognition – and a method of addressing these that resonates with the culture of municipal government. This helped us develop an online platform called “How are WE Doing?” which allows governments to self-evaluate their public participation and to apply for recognition for the good work they do. This plat-form supports champions of P2 within an organiza-tion and can serve as a template for others seeking to motivate local public participation. P

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in Health Research: Nothing About Us Without UsKaren Arts, Executive Director and Dr. Paddi O’Hara, Consultant, Canadian Cancer Clinical Trials Network (3CTN)

DescriptionAround the world there is a call for meaningful community representation on all types of health research committees but there is little information about how to successfully include, maintain and enhance this public involvement. The purpose of this session is to describe a tool that we have developed – called a “Framework of Community Representation on Health Research Committees” – that can act as a roadmap to the most important elements of incorporating the voice of the public into

health research. Several categories of reasons to CAPTURE the voice of the public are suggested, having to do with increasing the Calibre of the research, offering increased accountability to the public, providing an opportunity for Partnership between investigators and the community, engendering Trust, Understanding and Respect between those who provide the research and those who may eventually benefit from the research, and finally including a role for Empathy. The authors will present this Framework – which is based on a review of international literature as well as a survey – and challenge the audience to give their feedback about the tool as well as discuss strategies for encouraging community representation on health research committees.

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Engaging Canadians on Land Matters at the National Energy BoardThea Wingert, Socio-Economic Specialist, National Energy Board

The Land Matters Group (LMG) is a multi-stake-holder advisory group comprised of representatives from the National Energy Board (NEB), landowner associations, Industry and other government departments. The purpose of the LMG is to draw upon the knowledge and experiences of members to build awareness and interest in land matters and encourage fuller exchange of information; to promote and facilitate in in-depth discussion and recommendations on land matters; and, to inform regulatory development, priority setting and program delivery decisions made by the NEB. This presentation intends to discuss successes and key learnings to date, as well as strategic plans for the future.

How can science inspire public participation?Nicole Reese, Crowd Conservation

Can science be a tool for public engagement? Using current examples, this poster will share how the public can become involved in scientific research that supports decision-making processes. This innovative approach empowers communities to engage in P2 and resolve complex issues. Discussions at the poster will revolve around best practices for involving the public in science and how P2 in science can be incorporated into current projects to increase engagement.

The Engaging Public Participation PresentationEric Bergman, ABC, APR, MC, FCPRSPetticoat Creek Press, Inc.

This session will provide tools, tips and tactics to make your presentations an extension of your public participation perspective.

You’ll learn the value of turning presentations into engaging conversations that communicate effectively. You’ll be reminded that people engage with each other, not slides. And you’ll learn why answering questions is the secret sauce to engaging presentations that build understanding and support – whether with internal audiences, external audienc-es, or both. (Oh, and the principles discussed at this session will be a relevant to conversations in your personal life as they are to any presentations you deliver in your professional life.) P

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usa - iap2 canada...interest or that appear to “divide and conquer.” 8 - advocacy: we will...

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