usa.gov and gobiernousa.gov michelle chronister office of citizen services and innovative...
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USA.gov and GobiernoUSA.gov
Michelle ChronisterOffice of Citizen Services and Innovative Technologies U.S. General Services [email protected]
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USA.gov and GobiernoUSA.gov
U.S. government’s official web portal• English and Spanish
Help the public find official information and complete tasks• Renew passport, find grants and benefits, etc.
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Communication Channels
• Our sites
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Communication Channels
• Our sites• Phone• Chat• E-mail• FAQs
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Ask Us
• Call 1-800-FED INFO (1-800-333-4636)
• answers.usa.gov • FAQ database• Chat online Monday-Friday, 8A-8P ET
• Email form
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Communication Channels
• Our sites• Phone• Chat• E-mail• FAQs• Search
![Page 12: USA.gov and GobiernoUSA.gov Michelle Chronister Office of Citizen Services and Innovative Technologies U.S. General Services Administration michelle.chronister@gsa.gov](https://reader035.vdocument.in/reader035/viewer/2022081516/5697bfda1a28abf838cb02db/html5/thumbnails/12.jpg)
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Communication Channels
• Our sites• Phone• Chat• E-mail• FAQs• Search
• Mobile
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USA.gov Mobile Site
Contact Your Government• Search• Call 1 (800) FED-INFO• E-mail Us• Visit Our Blog –
GovGab.gov
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Communication Channels
• Our sites• Phone• Chat• E-mail• FAQs• Search
• Mobile • YouTube
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Communication Channels
• Our sites• Phone• Chat• E-mail• FAQs• Search
• Mobile • YouTube• Facebook• Twitter
![Page 19: USA.gov and GobiernoUSA.gov Michelle Chronister Office of Citizen Services and Innovative Technologies U.S. General Services Administration michelle.chronister@gsa.gov](https://reader035.vdocument.in/reader035/viewer/2022081516/5697bfda1a28abf838cb02db/html5/thumbnails/19.jpg)
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USA.gov - Responses since January 2010• 3 staff provided answers and additional
information for USA.gov’s channels
• 80 replies to questions/inquiries• Facebook: 70• Twitter: 10
• 8.5 hours spent over 6 months
• Over 2,300 clicks on trackable links used in responses
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GobiernoUSA.gov - Responses since January 2010• 3 staff provided answers and additional
information for GobiernoUSA.gov’s channels
• 7 replies to questions/inquiries• Facebook: 7• Twitter: 0
• 1 hour spent over 6 months• Almost 150 clicks on trackable links used
in responses
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Communication Channels
• Our sites• Phone• Chat• E-mail• FAQs• Search
• Mobile • YouTube• Facebook• Twitter• Short .gov URLs
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Go.USA.gov
• Open to government employees
• Only shortens government URLs
• Users know they will reach official government information
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http://www2.ed.gov/parents/academic/help/reader/index.html
http://go.usa.gov/37X
more portable!
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Communication Channels
• Our sites• Phone• Chat• E-mail• FAQs• Search
• Mobile • YouTube• Facebook• Twitter• Short .gov URLs
![Page 27: USA.gov and GobiernoUSA.gov Michelle Chronister Office of Citizen Services and Innovative Technologies U.S. General Services Administration michelle.chronister@gsa.gov](https://reader035.vdocument.in/reader035/viewer/2022081516/5697bfda1a28abf838cb02db/html5/thumbnails/27.jpg)
Thanks!
Michelle ChronisterOffice of Citizen Services and Innovative Technologies U.S. General Services [email protected]
@USAgov
@GobiernoUSA
facebook.com/USAgov
facebook.com/GobiernoUSA