Use Case TemplateBased on Cockburn (1997)Use case requires a set-up activity to be achieved.Variations/Extensions explore problems during set-up.Guidelines generated from problem solutions.Solutions are near-term

Use Cases to Explore (1)filling grey-timeDIRK (20) IS MAKING AN MMS OF VIDEO AND AUDIO TO SEND TO A V-JAYING COMPETITION BUT HE DOESNT HAVE RIGHTS TO USE THE CONTENT ON HIS PHONEDOMEK (30) WANTS TO UPDATE A TRIAL VERSION OF A GAME THAT WAS PREINSTALLED ON HIS HANDSETTIBO (45) WANTS LESS REGULAR WEATHER UPDATES ON THE LIVE CONTENT AREA OF HIS HOME SCREEN

Use Cases to Explore (2)browsing for contentBRUNO (25) HAS JUST UPGRADED HIS HANDSET AND WANTS TO SEE HOW THE LATEST F1 GAME FROM HIS FAVOURITE GAMES PORTAL LOOKS ON THE NEW HANDSETSOPHIE (37) IS A JOURNALIST AND WANTS TO CHANGE HER WAP HOME PAGE AND STORE A FAVOURITE MEDIA SITE THAT SHE IS CURRENTLY VIEWINGANDREW (45) HAS HEARD THAT MOBILE TRANSACTIONS ARE NOT SECURE AND WANTS TO UPGRADE THE SECURITY SETTING OF HIS BROWSER

Use Cases to Explore (3)syncronisation/updateTASMIN (50) HAS JUST RECEIVED AN AUTOMATIC OTA UPDATE OF HER CONTACTS APPLICATION THAT SHE DOESNT LIKE. SHE WANTS TO RETURN TO HOW THINGS WERE BEFORE THE UPDATE.

personalisationMARCO (40) WOULD LIKE TO CHANGE THE GREETING ON HIS NETWORK VOICEMAIL. HE WOULD LIKE TO USE AN AMUSING MP3 FILE THAT HE HAS JUST DOWNLOADED ONTO HIS PHONE.