U S E C A S E C ATA LO G

Use Yammer as your social workspace and let the collaboration, innovation and engagement begin.

Yammer Use Case Catalog

Yammer is your social workspace – making it easy to share updates,

ask questions, develop ideas, get feedback, and collaborate with

coworkers across departments and zip codes. Browse through these

different strategic uses of Yammer, and identify which solutions can

help your organization tackle its business challenges.

Does your organization struggle to…• Reduce repetitive IT cases

• Improve response time for critical issues

• Help employees to be more self sufficient

Yammer Solution

Integrate Yammer to existing applications to manage IT requests efficiently. Create an IT Help Desk Group on Yammer for employees to deliver issues, requests and questions to your department in real time. Enable self-help, access to peer expertise and a searchable knowledge base to reduce total time to problem resolution.

Yammer for Help Desk

Transform your IT Help Desk from a high-touch function to a more

automated, self-service system with Yammer. Experience faster

time to resolution and a reduced number of support tickets, while

improving your department’s productivity and user satisfaction.

Create a public IT Help Desk Group with restricted membership to manage issues, requests, and questions from employees in real-time. Public group messages will appear in your My Feed. Deliver broadcast messages to employees with status updates when experiencing down time or technical difficulties.

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Yammer for Help Desk

Does your organization struggle to…•

• Keep employees informed about strategic initiatives

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Reduce email and develop efficient feedback loops between employees and management

Enable executives to communicate with employees outside their immediate workgroup

Yammer Solution

Yammer can improve the effectiveness of the corporate communications strategy by connecting employees to executives, groups and feedback.

Yammer for Internal Communication

An organization’s reputation is built through messages disseminated

by the company to employees and customers. Both management

and employees at all levels must work together in pursuit of the

company’s values and goals. This is done through two-way internal

communications up and down the hierarchy with Yammer.

Create a public group to communicate with your geographically disbursed employees. Public group messages will appear in your My Feed. Post real-time messages from executives to the entire organization. Crowd-source feedback on strategic initiatives from your employees efficiently. Get the word out quickly with broadcast messages for crisis communications, organizational updates, and HR-related policy.

Yammer for Internal Communication

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Does your organization struggle to…• Onboard new employees effectively and efficiently

• Create a sense of community among co-workers

• Accelerate time to productivity for new hires

Yammer Solution

With Yammer, you can reduce cost and initial training cycles for new employees by creating a designated group with the onboarding resources they need while giving them access to subject matter experts across the organization.

Yammer for HR

Yammer for HR

Getting new employees engaged and productive quickly is critical for

overall workforce productivity. Use Yammer for onboarding to connect

new employees to job-relevant people and knowledge throughout your

organization, accelerating their time-to-productivity and reducing costs.

Create a Public Group with restricted membership for new hires to help them find important information and get up to speed quickly. @Mention subject-matter experts to pull them into the conversation to respond to questions.

Upload relevant onboarding documents useful to new employees. Post real-time messages to your Yammer Feed to crowd-source feedback about your organization’s onboarding process.

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Does your organization struggle to…• Develop new products that react to changing markets

• Ensure hierarchy doesn’t act as barrier to fluid exchange of ideas

• Connect geographically dispersed teams

Yammer Solution

Yammer fosters innovation by connecting employees, ideas and information without regard for time zones, geographies or hierarchies.

Yammer for Innovation

Yammer for Innovation

An organization’s reputation is built through messages disseminated

by the company to employees and customers. Both management

and employees at all levels must work together in pursuit of the

company’s values and goals. This is done through two-way internal

communications up and down the hierarchy with Yammer.

Create a public group to communicate with your geographically disbursed employees. Public group messages will appear in your My Feed. Post real-time messages from executives to the entire organization. Crowd-source feedback on strategic initiatives from your employees efficiently. Get the word out quickly with broadcast messages for crisis communications, organizational updates, and HR-related policy.

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Does your organization struggle to…• Real-time insight on competitors and customers to close deals

• Great mobile access for teams on the road

• Ensure the team does not re-invent the wheel for every sales opportunity

Yammer Solution

Yammer can maximize your sales team’s effectiveness with better account insight, instant access to experts and enhanced information when on the road.

Yammer for Sales

Yammer for Sales

In today’s fast-paced business environment, finding the

right materials at the right time is critical to increasing sales.

Salespeople need to quickly and effectively establish an effective

dialogue with their customers.

Create a public Sales Group with restricted membership to collaborate with your sales team. Encourage your sales teams to @Mention subject-matter experts to pull them into sales conversations. Post messages to your Yammer feed to share best practices, account insights, and sales strategies with your peers. Enable anywhere, anytime access to structured, relevant and proven content. Organize content by topics to enable sales representatives to find information quickly.

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For more ways to get everyone on board with Yammer, visit: fasttrack.office.com