user experience - how sensors and big data will change your healthcare experience
DESCRIPTION
In the Hospital of the Future, Big Data is one of your doctors. The growing use of sensors will drive huge volumes of data that will change your Healthcare experience. We must learn how to create better user experiences for monitoring, fitness and health.TRANSCRIPT
How Sensors and Big Data will change your Healthcare user experience
USER EXPERIENCE
Designer: Esben Oxholm
How Sensors and Big Data will change your Healthcare user experience
Mark D’Cunha, P.Eng. @mdcunha
Ali Taiyeb @ali_taiyeb
How Sensors and Big Data will change your Healthcare user experience
Mark D’Cunha, P.Eng. @mdcunha
Ali Taiyeb @ali_taiyeb
Designer: Diccarese Design
When was the last time your health provider…
§ Monitored you continuously
§ Set goals and provided feedback daily or weekly
§ Compared you against your demographic
§ Challenged you against your friends
§ Congratulated you on achieving a goal
§ Gave you a badge …they will!
Engineering Achievements, Rapid Innovation, Consumer Acceptance
The Sensor/Wearables Market
Why now? § Industrial
advancements § Electronics § Communication § Personalization § Smartphones
§ Sensors for: § Optical heart rate
monitor (Pulse) § Body temperature § Blood oxygen § Accelerometer - motion § Gyroscope - force § Magnetometer - rotation
The Numbers § By 2017, more than 18M health
and wellness sensors will be shipped (up from 2M today) Source: ON World
§ By 2017, 515M sensors for wearable, implantable or mobile health and fitness devices will be shipped globally Source: ON World
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The Digital Health Revolution
“In The Hospital Of The Future, Big Data Is One Of Your Doctors” ~FastCoExist.com
Big Data
Big Data in Healthcare § Healthcare
Providers will: • Build new data analytics
platforms to leverage big data
• Establish data-driven decision making
• Apply and share best practices
Pivotal – Building platforms for the next generation
UX Insights § Design for scale § Simplify every step § Decide whether your
approach is Ambient or Interactive
§ Different uses for Mobile app vs Web Dashboard
§ Engagement is critical § Plan for feedback § Adapt quickly
Patient Confidentiality and Data Protection
User Experience in Healthcare Picture Source : CIO
UX & Data Security § Data protection,
privacy and security are important to users
§ Consider user impact in each use case
Source: datacenters.google
Consumer-generated vs. PHI
HIPAA/PIPEDA Personal Health Information (PHI) Consumer-generated Data
Information for sale? § Carefully consider your
treatment of user data § Be clear up-front § Privacy Policy & Terms of
Service
Picture source: Time.com
Exploring User Experience Picture Source : Dribble
Brief UX Comparison: Fitness Sensors
FITBIT JAWBONE NIKE FUEL
Physical UX
Brief UX Comparison: Fitness Sensors
FITBIT JAWBONE NIKE FUEL
Mobile UX
Brief UX Comparison: Fitness Sensors
FITBIT JAWBONE NIKE FUEL
Web dashboard Automatic sleep detection Fuel Points
UX Differentiators
How will big data improve healthcare UX?
Patient Centric
How will big data improve healthcare UX?
Intuitive
Soure:visualization.com
How will big data improve healthcare UX?
Predictive
How will big data improve healthcare UX?
Lean
Source:technorati.com
“[The industry] doesn’t focus much on the [emotional intelligence], on the emotional quality of the design and the technology. And that is the biggest challenge. And this is actually where designers excel, rather than technologists.”
Gadi Amit Principal and owner of San Francisco studio New Deal Design