User Experience in a Multichannel World

Paul Wishman & Michael Williams LV= Temenos

YouTube Video of: LV= eCommerceThe new Version of LV.Com

• Basic Security (SSL, encryption)• Basic Banking (balance statement, list of accounts)• Single dominant browser (Netscape then IE)• Single host system

Browser front ends version 1.0

LanguagesDevices

No more only DesktopMobileTabletInteractive screenAny screen dimension

Front end challenges today

Browsers

No dominant browserEnsure consistency with all functionalities

Support main ones

Not only internationalisationBut also the layout (right to left…)Number, date format…

Users

Branch users Mobile Users Retail Users…

Type of audience

… have increased

Portals

No more single back-end system… but a richer front-end mixture

Front end challenges today

Social Networks Widgets Portal Client

Twitter Facebook

Stock Feed Financial News Multiple Applications

Multiple Set of data’s

Multiple Host Systems… receive and send data’s

Front end challenges today

Bank System

… IT Requirements

ScalabilitySecurity

Data IntegrityOWASP Top 10 compliance

Performance

Fast Front-End for End users

Resilience

Growing transaction volume (specially with mobile)Wider Audience

24x7 availability

UXP - Connect Anything to Anyone

X-BrowserSecurity

• Centralised management• Consistency• Configurable• Audited

Performance Memory Efficiency

• Increasing providers• Faster releases• Device browsers

• Architecture agnostic• Smart cache• Smart compilation• Compression• Multi-threaded• Multi-processor support

• In-Time Allocation• Session cache• Configurable end points• Hash tables

A standard platform for all your application front ends

Separate layers of Presentation Presentation Look/Feel/Behaviour Process Screen flow / logic Integration Data in/out

Code-less (aimed at developers / analysts)

Open (extendable) Fast (productivity features) Lifecycle (supports full lifecycle) Enterprise (manages larges teams/projects)

edgeConnect IDE

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Temenos Video

User Experience in a Multichannel World

Thank YouPaul Wishman & Michael Williams

LV= Temenos