USER EXPERIENCE Status END IN MIND Key concepts Status of User Experience Misconceptions Ways to leverage your UEA KEY USER EXPERIENCE CONCEPTS KEY UX CONCEPTS Intuitive Natural Effective The most simple solution [what we hope for] The most feature rich solution [what is often wanted] The most valuable solution [what is usually needed] WHAT IS THE UX FRAMEWORK? Consistency Library Baseline Modern Mobile WHERE ARE WE AT? 75% ISI UX FRAMEWORK ADOPTION TIMELINE Framework Introduction JUNE % Current SEPT % Next Milestone JUNE % AUG2014 New UEAs 90% UX ARCHITECTS PROJECT COVERAGE UX TEAM Tara Jensen M-SHARP Adam Sullivan NRRM, NTIMS, GFM, DRRS-N, DRRS, INSPIRE, INNOVANET John Alexander SHARP, SHARP-LMS, DRRS-N Denise Chau M-SHARP Josh Cooley CV-SHARP STILL GOT WORK TO DO! Overly Complex [Simple, Complex, Just right] Friendly Name OtherSpouse Name AltFirst NameCompany Phone Profile UsernamePassword Profile Photo Birthday Job History Save Submit Refresh Cancel Delete Undo Comment Age Gender Last Name First NameCompany Phone Profile UsernamePassword What is really needed Profile Photo Birthday Job History CREDENTIALS Save Delete Reinvent Too Much [A form is a form] Lack of Clarity [Seek to understand more] MISCONCEPTIONS Most people make the mistake of thinking design is what it looks like. Thats not what we think design is. Its not just what it looks like and feels like. Design is how it works. Steve Jobs MISCONCEPTIONS Perceived Capabilities Graphic Design Create requirement artifacts Layout & Styling Actual Capabilities Wireframes Storyboarding Usability testing Information architecture Workflow modeling Create Graphics Styling (CSS/HTML) Prototyping Brainstorming Requirement development Responsive Design LEVERAGE YOUR UEA Pre-work Solutions [Vet ideas, storyboard, workflow before development] Fail Fast, identify gaps and generate ideas quickly Demo-able Artifacts [Prototype, prototype, prototype] Gain feedback quickly and before costly development Connect with users [Get feedback] Integrate UEAs/Team into Customer support visits to assist and learn STANDARDS Framework Laws Stronger Standards Header, Navigation, Branding Classification Markings Login Experience Terminology UX Artifact Type UX Artifact Fidelity WHAT ARTIFACT?HOW DETAILED? Standard Language Terms QUESTIONS?