user guide and reference manual

8/20/2019 User Guide and Reference Manual

1/51

TRANSITION

SDM.701

USER G UIDE & R EFERENCE M ANUAL VOL. ONE

Lagos State Integrated Billing System

Author: Adey !"# Free$#!

Cre#t o! D#te: Au%u t '0( )01*

U+d#ted o!: Fe,ru#ry 1-( )01-

0


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DOCUMENT CONTROL

Change Record)

Date Author ersion Change Re!erence'1 Au% 1* Adey !"# Free$#! Dr#/t 1# No re ou Do2u$e!t1- Fe, 1- Adey !"# Free$#! Dr#/t 1, Dr#/t 1#

Contri"utors

Name #ositionLoo"$#! A+#t r# De e3o+er( So/t4#re De e3o+$e!t5u!3e Ade,o!# D6A( So/t4#re De e3o+$e!t

Ade$o3# O3#d +o U! t e#d( So/t4#re De e3o+$e!t

Re$ie%ersName #ositionO3#tu!de A3#3#de Ge!er#3 M#!#%er( So/t4#re De e3o+$e!t6#,#tu!de O8u$u Ge!er#3 M#!#%er( Te2h! 2#3 Ser 2eG,e!%# O$o3o"u! Ge!er#3 M#!#%er( I$+3e$e!t#t o! Ser 2e6 A !# D re2tor( So3ut o! De3 ery

Distri"utionCo&y No' Name Location1 L ,r#ry M# ter ) Do2u$e!t Re+o tory So/tLA6' Do2u$e!t Re+o tory Goo%3e Dr e 9 LASG 6 33 !%

1


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TABLE O( CONTENTS

Document Control''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ' )

Ch#!%e Re2ord............................................................................................................................... 1Co!tr ,utor .................................................................................................................................... 1Re e4er ....................................................................................................................................... 1D tr ,ut o!...................................................................................................................................... 1

Ta"le o! Contents'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' *

) Introduction'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''+

1.1 ur+o e....................................................................................................................... '1.) I!te!ded Aud e!2e......................................................................................................'1.' o4 the U er Gu de I Or%#! ed...............................................................................'

Feed,#2" #!d Co$$e!d .......................................................................................... ;

* NA I,ATION AND ACCESS''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''-

+ ADMINISTRATION'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''.

'.1 I!2o$+3ete Lo% ! Crede!t #3 .....................................................................................-'.) Lo% !...........................................................................................................................-'.' F# 3ed Lo% !................................................................................................................ 7'.; o$e+#%e................................................................................................................... <

'.;.1 Cu to$er O4! !% T#,....................................................................................<'.;.) U!+# d I! o 2e T#,.....................................................................................10'.;.' # d I! o 2e T#,..........................................................................................10'.;.; Re,#te =D 2ou!t T#,................................................................................... 1'

'.* Lo%out.......................................................................................................................1*'.- Ch#!%e # 4ord..................................................................................................... 17'.7 N# %#t o! Me!u.......................................................................................................1<'.< A %!ed Re>ue t #!d Not / 2#t o! ........................................................................)0

/ Raising your Bills0In$oices''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''**

;.1 rodu2t ( T#r // #!d R#te .......................................................................................));.) N# %#t o!.................................................................................................................)';.' Cu to$er Se#r2h......................................................................................................)';.; Cre#t !% # Ne4 Cu to$er.........................................................................................)-;.* Cre#te 6 33=I! o 2e..................................................................................................... )<;.- r !t !% or S# !% I! o 2e .......................................................................................'1

- Transaction Re$ie%''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''++

*.1 My Tr#! #2t o! ........................................................................................................''*.) A33 Tr#! #2t o! Se#r2h..............................................................................................'**.' #y$e!t ..................................................................................................................'?

. ,lossary'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''//

1 O&en and Closed Issues''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''/-

7.1 O+e! I ue ..............................................................................................................;*7.) C3o ed I ue ............................................................................................................;*

)


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) INTRODUCTION

)') #ur&ose

Th U er Gu de #!d Re/ere!2e $#!u#3 +ro de you 4 th the re>u red !/or$#t o! !e2e #ry to 4or" 4 th

the L#%o St#te I!te%r#ted 6 33 !% Sy te$.

The 6 33 !% Sy te$ # +rodu2t o/ So/tA33 #!2e & Re our2e L $ ted 4h 2h 4ou3d ,e #22e ,3e ,y #33 MDA@

o!3 !e #!d L#%o St#te Go er!$e!t@ Metro+o3 t#! Are# !et4or".LASG I!te%r#ted 6 33 !% Sy te$ # , 33= ! o 2e $#!#%e$e!t y te$ th#t he3+ L#%o St#te #uto$#te the

2o33e2t o! o/ re e!ue /ro$ t 2u to$er . th the I!te%r#ted 6 33 !% Sy te$( MDA ! the St#te 2#!

#uto$#te the 2o33e2t o! o/ re e!ue #!d !te%r#te to the F !#!2 #3 $odu3e o/ Or#23e E 6u !e Su te

)'* Intended Audience

Th do2u$e!t !te!ded to ,e u ed # # %u de /or 6 33 !% O// 2er ! the O// 2e o/ the Sur eyor Ge!er#3 o/

L#%o St#te.

)'+ 2o% the User ,uide IsOrgani3ed

Th U er Gu de #!d re/ere!2e $#!u#3 h#!d3e #33 #2t t e th#t ! o3 e , 33 !% o// 2er #t the o// 2e. The 6 33

ty+e 2o ered ! th u er %u de the L#%o St#te Ge!er#3 6 33 Ty+e 4h 2h 4# #do+ted #/ter # thorou%h

re e4 o/ your ,u !e +ro2e e .

Other A2t t e 2o ered ! th U er Gu de !23ude:

Lo% ! #!d A22e Co!tro3

o4 to 3o2#te !/or$#t o! #,out 2u to$er

ro2edure /or 2re#t !% # , 33 /or # 2u to$er

o4 to %e!er#te #!d +r !t # +#y$e!t #d 2e /or # 2u to$er

o4 to e4 +re ou tr#! #2t o! r# ed ,y # , 33 !% o// 2er

o4 to e4 +#y$e!t $#de ,y # 2u to$er o! #! ! o 2e r# ed ,y # 6 33 !% O// 2er

'


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(eed"ac4 and Commends

So/tA33 #!2e #!d Re our2e L $ ted #3ue #!d #++re2 #te your /eed,#2" #!d 2o$$e!t # # u er #!d

re#der o/ th $#!u#3.

A 4e 4r te( re e( #!d e #3u#te our do2u$e!t#t o!( your 2o$$e!t #re the $o t #3u#,3e !+ut 4e

re2e e. I/ you 4ou3d 3 "e to 2o!t#2t u re%#rd !% 2o$$e!t #!d u%%e t o! o! /uture re3e# e o/ the LASG

!te%r#ted 6 33 !% Sy te$( +3e# e u e the /o33o4 !% #ddre or te3e+ho!e !u$,er :

• So!tAlliance and Resources Limited

O8uo3#+e ou e

?( NERDC Ro#d( Ce!tr#3 6u !e D tr 2t(

A3#u # I"e8#.

E$# 3: he3+de "B o/t#33 #!2e.2o$

ho!e !o: 0701????''?( 0


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* NA I,ATION AND ACCESS

The LASG I!te%r#ted 6 33 !% Sy te$ # 4e,= !tr#!et #22e ,3e #++3 2#t o! th#t #33o4 o// 2 #3 ! MDA !

L#%o St#te to r# e , 33 #!d ! o 2e /or the r 2u to$er /or er 2e re!dered or to ,e re!dered ! L#%o

St#te.

To ,e #,3e to #22e the 6 33 !% Sy te$( you 4ou3d re>u re:

1. A! !ter!et e!#,3ed de 2e u2h # L#+to+ ( De "to+ ( T#,3et or ho!e .

). A!y ,ro4 er Goo%3e Chro$e( Mo 33# F re/o #!d O+er# 6ro4 er o/ your 2ho 2e o! #!y o/ the

de 2e .

'. A22e to L#%o St#te@ !et4or". LAN( MAN or I!ter!et 2o!!e2t ty

he! #33 the 3 ted re>u re$e!t t#ted #,o e h# e ,ee! $et( +3e# e 3#u!2h your ,ro4 er #!d e!ter the

URL: htt+:==te to// 2e.3#%o t#te.%o .!%= ! the #ddre ,#r #!d e3e2t the S %! I! ,utto!.

I/ th do!e 2orre2t3y( you 4 33 ,e red re2ted to the 4e,+#%e ! the $#%e ,e3o4:

*

http://testoffice.lagosstate.gov.ng/http://testoffice.lagosstate.gov.ng/


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+ ADMINISTRATION

+') Incom&lete LoginCredentials

To 3o% !to the 6 33 !% #++3 2#t o! you 4ou3d !eed # U er !#$e #!d # 4ord. I/ you #tte$+t to 3o% ! 4 th

o!3y # u er !#$e #!d 4 thout # +# 4ord( you 4ou3d %et the !ot / 2#t o! t#ted ,e3o4:

+'* Login

O!3y MDA E$+3oyee 4 th Or#23e ID #++ro ed ,y the O// 2e o/ the Sur eyor Ge!er#3 # , 33 !% o// 2er 2#!

r# e , 33 = ! o 2e /or the MDA@ 2u to$er . To ,e #,3e to 3o% ! u22e /u33y !to the y te$( the e$+3oyee

$u t h# e ,ee! # %!ed # u er !#$e #!d +# 4ord ,y the MDA Ad$ ! tr#tor.

-


8/51

Th u er !#$e #!d +# 4ord # %!ed 2re#ted ! Or#23e E6S 4 th the re +o! , 3 ty to r# ed , 33

# %!ed to the 6 33 !% O// 2er.

To Lo% !to the 6 33 !% A++3 2#t o!( +3e# e /o33o4 the te+ t#ted ,e3o4:

1. E!ter the u er!#$e you 4ere # %!ed ,y your MDA Ad$ ! tr#tor ! the U er !#$e / e3d

). E!ter the +# 4ord you 4ere # %!ed ,y your MDA Ad$ ! tr#tor ! the # 4ord / e3d

'. C3 2" o! the S %! I! ,utto! o! the Lo% ! #%e

+'+ (ailed Login

I/ the 3o% ! 2rede!t #3 you h# e +ro ded ! #3 d( you 4 33 !ot ,e %r#!ted #22e to the 6 33 !% A++3 2#t o!.I/

your u er !#$e 4ro!%( you 4 33 ,e !ot / ed 4 th the $e #%e I! #3 d U er N#$e or # 4ord .

I! u2h tu#t o! ( e!ter the 2orre2t u er!#$e #!d +# 4ord( or 2o!t#2t your IT re our2e +er o! / you do !ot

re$e$,er your 3o% ! 2rede!t #3 .

7


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#LEASE NOTE5 6

I! you ha$e login access 7username and &ass%ord8 "ut cannot login or you ha$e !orgotten

your login details9 4indly contact your MDA Administrator to ha$e your &ro"lem sol$ed'

+'/ 2ome&agehe! you 2#! u22e /u33y 3o% !( you 4ou3d ,e d re2ted to # d# h,o#rd 4 th !/or$#t o! th#t u! >ue to you

#!d your MDA.

+'/') Customer O%ning Ta"

The o4! !% 2u to$er t#, d +3#y # 3 t o/ 2u to$er 4ho #re o4 !% the MDA. The 2u to$er 3 td +3#yed #re o! ! o 2e r# ed ,y the 6 33 !% O// 2er.

To d +3#y th 3 t( the , 33 !% o// 2er e3e2t the More I!/o o! the o4! !% 2u to$er t#,. Th 3 !"

d +3#y o4! !% 2u to$er ,y:

#yer ID

Cu to$er Nu$,er

Cu to$er N#$e

Cu to$er Addre

V e4 Co3u$! 4h 2h d +3#y the V e4 I! o 2e 6utto!


10/51

I/ you e3e2t the V e4 I! o 2e 6utto! o/ # 2u to$er t d +3#y # 3 t o/ the 2u to$er@ ! o 2e

The V e4 I! o 2e 6utto! d +3#y the ! o 2e

?


11/51

+'/'* Un&aid In$oices Ta"

For the u!+# d ! o 2e t#,( the 3 t o/ ! o 2e d +3#yed #re ! o 2e 4h 2h h# e ,ee! e ther +#rt #33y or !ot /u33y+# d ,y the 2u to$er. To e4 th 3 t:

The 6 33 !% O// 2er e3e2t the More I!/o 3 !" o! the U!+# d I! o 2e t#,

Th red re2t to the U!+# d I! o 2e +#%e

+'/'+ #aid In$oices Ta"

For the +# d ! o 2e t#,( the 3 t o/ +#y$e!t 2o!/ r$#t o! re+ort =re2e +t d +3#yed #re 2o! o3 d#ted +#y$e!t2o!/ r$#t o! re+ort 4h 2h %! / e +#y$e!t $#de ,y the 2u to$er. To e4 th 3 t:

The 6 33 !% O// 2er e3e2t the More I!/o 3 !" o! the +# d I! o 2e t#,

Th red re2t to the +# d I! o 2e +#%e ho4 !% # 3 t o/ 2u to$er@ tr#! #2t o! !/or$#t o! ho4 !%:

o #yer ID

o Cu to$er N#$e

10


12/51

o 6 33 Nu$,er

o I! o 2e D#te

o Or % !#3 A$ou!t

o A$ou!t Re$# ! !%

o St#tu o/ +#y$e!t

o V e4 Re2e +t Co3u$!

he! the 6 33 !% O// 2er e3e2t the Re2e +t 6utto! o! the V e4 Re2 e+t Co3u$!

The 2o! o3 d#ted #y$e!t 2o!/ r#$t o! re+ort d +3#y # /u33 3 t o/ +#y$e!t the 2u to$er h# $#de#!d to 4h 2h / !#!2 #3 ! t tut o! =+3#t/or$ 4ere $#de:

11


13/51

1)


14/51

+'/'/ Re"ates0Discount Ta"

For the Re,#te =D 2ou!t t#,( the 3 t o/ re,#te =d 2ou!t d +3#yed #re re+ort 4h 2h %! / e d 2ou!tued ,y $#!#%e$e!t t#// o! 2u to$er@ , 33. To e4 th 3 t:

The 6 33 !% O// 2er e3e2t the More I!/o 3 !" o! the Re,#te =D 2ou!t t#,

Th red re2t to the re,#te =d 2ou!t +#%e ho4 !% # 3 t o/ 2red t !ote ued o! I! o 2e @

tr#! #2t o! !/or$#t o! ho4 !%:

o #yer ID

o Cu to$er N#$e

o 6 33 Nu$,er

o I! o 2e D#te

o Or % !#3 A$ou!t

o A$ou!t Re$# ! !%

o D 2ou!t A$ou!t

o St#tu o/ +#y$e!t o! ! o 2e

o V e4 Cred t Note Co3u$!

1'


15/51

he! the 6 33 !% O// 2er e3e2t the Cred t Note 6utto! o! the V e4 Cred t Note Co3u$!

The Cred t Note re+ort d +3#yed de+ 2ted ,e3o4:

1;


16/51

+'- Logout

The e2ur ty o/ your #2t ty o! the I!te%r#ted 6 33 !% Sy te$ "ey. 3e# e #34#y $#"e ure th#t you 3o%out

o/ the #++3 2#t o! 4he! you #re throu%h 4 th #33 your #2t t e or you 4ou3d ,e #4#y /ro$ your y te$. The

#++3 2#t o! 4 33 ho4e er 3o% you out #uto$#t 2#33y #/ter Te! 10 $ !ute o/ !#2t ty. I/ u2h 2e!#r o o22ur (

you #re re>u re to 3o% ,#2" !to the y te$ to 2o!t !ue your #2t t e .

To 3o%out o/ the #++3 2#t o! ,y your e3/( /o33o4 the ! tru2t o! ,e3o4.

C3 2" o! your Name #t the to+ r %ht 2or!er o/ the +#%e # ho4! ,e3o4:

1*


17/51

Se3e2t the 3o%out o+t o! /ro$ the dro+dro4!

Hour +#%e 4ou3d ,e red re2ted to the Lo% ! #%e o/ the 6 33 !% A++3 2#t o!

A3ter!#t e3y to Lo%out o/ the 6 33 !% A++3 2#t o! you 2#! e3e2t the Lo%out O+t o! ! the N# %#t o

Me!u.

1-


18/51

To retur! to the #++3 2#t o!( you $u t +ro de your 3o% ! 2rede!t #3 #%# !.

+'. Change #ass%ord

O! your ery / r t 3o% !( #/ter re2e !% your 2rede!t #3 /ro$ the Sy te$ Ad$ ! tr#tor( #!d #t #!yt $e you

/ee3 your +# 4ord h# ,ee! 2o$+ro$ ed( or re2e!t3y re et ,y your IT re our2e +er o!( you #re re>u red to

2h#!%e your +# 4ord. To 2h#!%e your +# 4ord( /o33o4 the ! tru2t o! ,e3o4.

Se3e2t the Ch#!%e +# 4ord o! the N# %#t o! $e!u

17


19/51

Hour +#%e 4ou3d red re2t to the Ch#!%e +# 4ord +#%e

E!ter your 2urre!t +# 4ord ! the Curre!t # 4ord / e3d

E!ter your Ne4 # 4ord ! the Ne4 +# 4ord / e3d

E!ter your Ne4 # 4ord ! the Co!/ r$ Ne4 +# 4ord / e3d to 2o!/ r$ 2ho 2e

C3 2" o! S# e to 2h#!%e your +# 4ord to the !e4 o!e +ro ded.

3e# e %u#rd your +# 4ord 2#re/u33y #!d e! ure t !ot e# 3y %ue ed ,y your 2o33e#%ue .

+'1 Na$igation MenuE ery U er 4ho h# ,ee! +ro/ 3ed # # 6 33 !% o// 2er o! the 6 33 !% A++3 2#t o! h# # N# %#t o! Me!u th#t

u! >ue to the o+er#t o! he= he 2#rr e out. For # 6 33 !% O// 2er( the 3 t o/ u,$e!u ! the N# %#t o!

$e!u # # 3#,3e /or h $ to 2#rry out h tr#! #2t o! !23ude:

1


20/51

o$e +#%e=D# h,o#rd 9 # +ro%re t#, th#t ho4 # 3 t o/ , 33= ! o 2e !/or$#t o! r# ed ,y the 6 3 !%

o// 2er

Ne4 Tr#! #2t o!: Th 3 !" #33o4 the MDA e#r2h /or # 2u to$er ,e/ore 2re#t !% # , 33 /or the

2u to$er. It #3 o u++ort the 2re#t o! o/ 2u to$er / !o re2ord /ou!d

Tr#! #2t o! Re+ort 9 Th 3 !" h# u,$e!u 4h 2h !23ude:

o #y$e!t 9 th #33o4 the , 33 !% o// 2er to e4 # 3 t o/ +#y$e!t !/or$#t o! ,y 2u to$er

4ho $#"e +#y$e!t #%# ! t ! o 2e r# ed ,y #33 6 33 !% O// 2er ! the MDA

o My Tr#! #2t o! 9 Th 3 !" #33o4 the 6 33 !% o// 2er to e4 # 3 t o/ #33 tr#! #2t o! det# 3

he= he r# e o! ,eh#3/ o/ 2u to$er

o A33 Tr#! #2t o! Se#r2h 9 Th 3 !" #33o4 the 6 33 !% O// 2er to e#r2h #2ro #33 tr#! #2t o!

det# 3 %e!er#ted ! the MDA ,y #33 6 33 !% O// 2er

Ch#!%e # 4ord 9 Th 3 !" #33o4 the 6 33 !% O// 2er 2h#!%e h =her +# 4ord

Lo%Out 9 Th 3 !" #33o4 the 6 33 !% o// 2er to %! out o/ the 6 3 !% #++3 2#t o!.

To !# %#te #rou!d the #++3 2#t o!( there #re 2ert# ! hort2ut 3 !" th#t $#"e $o !% /ro$ o!e +#%e

+o ,3y ,y the 23 2" o/ # 3 !". So$e o/ the e hort2ut !23ude:

BreadCrum"s

The e #re 3 !" th#t #++e#r #t the to+ 2or!er o/ # +#%e. They he3+ the 6 33 !% O// 2er to !# %#te to

+re ou or d //ere!t +#%e ! o!e !%3e 23 2".

1?


21/51

Bac4 Button

Th ,utto! he3+ the 6 33 !% O// 2er retur! to the +re ou +#%e

th the ,re#d2ru$, #!d ,#2" ,utto!( , 33 !% o// 2er 2#! !# %#te throu%h d //ere!t +#%e 4h 3e o! # +#%e

# de+ 2ted #,o e.

+':

Assigned Re;uests and

Noti!ications

The A %!ed re>ue t #!d !ot / 2#t o! % e 6 33 !% O// 2er # t#tu u+d#te o! e ery , 33 r# ed. Fro$

your d# h,o#rd( your !ot / 2#t o! #rr#!%e$e!t 4ou3d /o33o4 the tru2ture ,e3o4:

E ery , 33 you r# ed #!d e!t to # 2o33e#%ue /or +ro2e !% 4 33 ,e /ou!d ! the Re>ue ted ,y

Me e2t o!.E ery , 33 th#t 4# #33o2#ted to you /or #++ro #3=+ro2e !% 4 33 ,e /ou!d ! the A %!ed To Me

e2t o!

E ery , 33 th#t 4# r# ed #!d you #++ro ed #t #!y t $e 4 33 ,e /ou!d ! the ro2e ed ,y Me

e2t o!.

)0


22/51

I/ or"/3o4 e!#,3ed( the My Tr#! #2t o! Gr d o! the o$e #%e d +3#y :

Ser 2e Ty+e: Th the 3e e3 the u er o! the #++ro #3 +#th e.%. 1 t Le e3 A++ro #3

T t3e: Th the MDA 4here the #++ro #3 #2t ty t#" !% +3#2e e.% M ! try o/ Tour $( Art

Cu3ture 0-1

I! t #ted 6y: Th the !#$e o/ the U er 4ho ! t #te the tr#! #2t o! to %o throu%h #++ro #3

L# t A %!ed o!: th the d#te the tr#! #2t o! 4# ! t #ted

ro2e : th 3 !" $#"e # # 3#,3e /or e4 the tr#! #2t o! to ,e +ro2e ed ! the 4or"/3o4

5 !d3y !ote th#t o!3y , 33 4h 2h h# e !ot ,ee! 2o$+3ete3y #++ro ed( #!d t 33 +e!d !% #++ro #3 4 33 ,e /ou!d

u!der A %!ed Re>ue t #!d Not / 2#t o!.

)1


23/51

/ RAISIN,


24/51

Permit Fee - $r%an Hotels (Band #) 100,00

0.00

Renewal Fee - $r%an Hotels (Band #) 50,0

00.00

Form Fee - &'% $r%an Hotels2,5

00.00

Permit Fee - &'% $r%an Hotels (Band 1) 150,00

0.00

Renewal Fee - &'% $r%an Hotels (Band 1) 75,0

00.00


0.00

Renewal Fee - &'% $r%an Hotels (Band 2) !2,5

00.00

Permit Fee - &'% $r%an Hotels (Band ) 100,00

0.00

Renewal Fee - &'% $r%an Hotels (Band ) 50,0

00.00

Permit Fee - &'% $r%an Hotels (Band #) 75,0

00.00

Renewal Fee - &'% $r%an Hotels (Band #) 7,5

00.00


00.00

Renewal Fee - &'% $r%an Hotels (Band 5) 25,0

00.00

Form Fee - Fast Food (International) 2,5

00.00

Permit Fee - Fast Food (International) 180,00

0.00

Renewal Fee - Fast Food (International)

90,0

00.00

Form Fee - Fast Food ("ational) 2,5

00.00

Permit Fee - Fast Food ("ational) 100,00

0.00

Renewal Fee - Fast Food ("ational) 50,0

00.00

Form Fee - Resta'rant (International) 2,5

00.00

Permit Fee - Resta'rant (International) 180,00

0.00

Renewal Fee - Resta'rant (International) 90,0

00.00

Form Fee - Resta'rant ("ational) 2,5

00.00

Permit Fee - Resta'rant ("ational) 90,0

00.00

Renewal Fee - Resta'rant ("ational) #5,0

00.00

d'lt l'% 1,000,00

0.00

)'


25/51

"i*+t l'% 1,000,00

0.00

5 !d3y !ote th#t $ore +rodu2t 2#! ,e 2re#ted #!d the r r#te 2#! ,e u+d#ted #t #!y t $e. To u+d#te +rodu2t

#!d t#r // ( +3e# e 2o!t#2t the MDA Ad$ ! tr#tor.

);


26/51

/'* Na$igation

To r# e # , 33 /or # 2u to$er( 23 2" o! the Ne4 Tr#! #2t o! o+t o! o! the M# ! N# %#t o!.

Th 4ou3d red re2t to the Cu to$er e#r2h #%e:

/'+ Customer SearchThere #re e er#3 u! >ue de!t / er th#t 2#! ,e u ed to de!t /y # 2u to$er ! order to 2re#te # , 33 /or th#t

2u to$er. To 2#rry out # e#r2h( the , 33 !% o// 2er e#r2he /or the 2u to$er u !% the #!y o/ the /o33o4 !%

u! >ue de!t / er o/ the 2u to$er. The e u! >ue de!t / er !23ude:

#yer ID

Cu to$er Nu$,er

)*


27/51

LASRAA Nu$,er

Dr er@ Re% tr#t o! Nu$,er

I!ter!#t o!#3 # +ort Nu$,er

N N N#t o!#3 Ide!t / 2#t o! Nu$,er

I/ !o!e o/ the #/ore$e!t o!ed re2ord e t /or the 2u to$er( the 2u to$er@ !#$e 2#! ,e u ed to 2re#te #

, 33 /or the 2u to$er.

There #re e er#3 +o ,3e e#r2h 2r ter # th#t 2#! ,e u ed to e#r2h /or # 2u to$er. O!e o/ tho e 2r ter #

!23ude :

Se#r2h !% u !% #33 the Cu to$er@ N#$e

Se#r2h !% u !% e ther 2o$, !#t o! o/ the Cu to$er@ Nu$,er

Th 4ou3d %e!er#te # +#%e 4 th #33 # # 3#,3e !/or$#t o! #,out 2u to$er 4ho h#re the #$e !#$e ,ut

d //ere!t 2u to$er !u$,er #!d +#yer ID.

)-


28/51

The Det# 3 ,utto! #33o4 you to ee $ore !/or$#t o! #,out the 2u to$er # 4e33 # +re ou

tr#! #2t o! the 2u to$er h# h#d 4 th 3#%o St#te

)7


29/51

I! the d #%r#$ ,e3o4 th 2u to$er h# h#d +re ou tr#! #2t o! 4 th L#%o St#te ,ut !ot o4 !% #!y

MDA ! the St#te

I! the d #%r#$ ,e3o4 th 2u to$er h# h#d +re ou tr#! #2t o! 4 th L#%o St#te #!d o4 !% the St#te

Go er!$e!t U!+# d ! o 2e

)


30/51

/'/ Creating a Ne%Customer

I/ the 2u to$er +ro de h =her !#$e or #!y u! >ue de!t / er( #!d # e#r2h do!e( 4 th retur!ed ! #3 d

2u to$er or !#$e # ho4! ,e3o4 the 6 33 !% A++3 2#t o! +ro$+t the u er to 2re#te # !e4 2u to$er.

Hou 2#! e3e2t the Ne4 Cu to$er

)?


31/51

E!ter the det# 3 o/ the Ne4 2u to$er 4h 2h hou3d !23ude F r t N#$e ( M dd3e N#$e ( L# t N#$e (

Addre ( Lo2#3 Go er!$e!t ( E$# 3 ( #!d Mo, 3e ho!e Nu$,er the! you # e.

A/ter you h# e 23 2"ed o! the S# e ,utto!( you hou3d re2e e # Cu to$er S# ed Su22e /u33y!ot / 2#t o!.

The !ot / 2#t o! d +3#yed ho4 th#t you 2#! %o #he#d to e#r2h /or the 2u to$er you h# e 2re#ted u !%the Cu to$er N#$e #!d e#r2h !% ,y the U e A33 N#$e or U e e ther N#$e e#r2h 2r ter #. PleaseSee Below

'0


32/51


33/51

The Cre#te I! o 2e ,utto! red re2t to the %e!er#3 6 33 /or$ 4h 2h 2o!t# !:

#. Hour MDA M ! try o/ Tour $( Art & Cu3ture (

,. The 2u to$er !#$e(

2. The re/ere!2e ID=A++3 2#t o! ID o/ the tr#! #2t o! e.%. Sur ey 3#! No #!d Re/ere!2e No )

d. Re/ere!2e det# 3 o/ the tr#! #2t o!

#. The d#te o/ the tr#! #2t o!

,. The +rodu2t= er 2e #!d

2. The >u#!t ty re>u red ,y the 2u to$er.

')


34/51

e. O!2e the e !/or$#t o! h# e ,ee! / 33ed +3e# e e3e2t the Su,$ t o+t o! to %e!er#te # , 33

I/ the , 33 %e!er#ted h# !o error re>u r !% 2orre2t o! #!d #22e+t#,3e to the 2u to$er@ re>ue t( +3e# e

e3e2t the Ge!er#te I! o 2e ,utto! to +rodu2e the 2u to$er@ ! o 2e

Hou 2#! +e2 /y to the 2u to$er ho4 to $#"e +#y$e!t o! the ! o 2e %e!er#ted ,y the te+ t#ted o!

the ! o 2e''


35/51

3e# e !ote th#t #33 +#y$e!t #re $#de u !% the Bill Num"er 4h 2h the 2u to$er $u t +re e!t #t #33#y$e!t Ch#!!e3 .

/'. #rinting or Sa$ingIn$oices

To +r !t %e!er#ted ! o 2e (

#. Se3e2t the r !t o+t o! /or +re e4 #!d +r !t

';


36/51

To S# e the %e!er#ted ! o 2e o! your y te$

Se3e2t the S# e o+t o! #!d the 3o2#t o! you 4#!t to # e the / 3e

'*


37/51

- TRANSACTION RE IE=

U!der the Tr#! #2t o! Re+ort o+t o!( 4e h# e the My Tr#! #2t o! #!d Ge!er#3 6 33 re+ort #%e .

-') My Transactions

The My Tr#! #2t o! +#%e #33o4 you to ee #33 the tr#! #2t o! you h# e %e!er#ted # # 6 33 !% O// 2er.

The My Tr#! #2t o! +#%e d ded !to %r d .

'-


38/51

The / r t %r d the Tr#! #2t o! e#r2h 4h 2h h#!d3e / 3ter #!d e#r2h /or +#rt 2u3#r 6 33 u !%:

D#te R#!%e

o Fro$ D#te

o To D#te

6 33 !u$,er

#yer ID o/ the 2u to$er

The e2o!d %r d My Tr#! #2t o! h#!d3e #33 tr#! #2t o! det# 3 %e!er#ted ,y the 6 33 !% O// 2er.

'7


39/51

I!/or$#t o! d +3#yed !23ude :

Cu to$er Det# 3 : 4h 2h d +3#y

#yer ID

Cu to$er N#$e

Tr#! #2t o! Det# 3 : 4h 2h d +3#y

6 33 Nu$,er

I! o 2e D#te

Or % !#3 A$ou!t r# ed o! the ! o 2e

A$ou!t re$# ! !% / 2u to$er $#"e #!y +#y$e!t

St#tu o/ the I! o 2e U!+# d( +#rt +# d( # d

V e4 6utto! to re e4:

Cu to$er@ I! o 2e +er tr#! #2t o!

Cu to$er@ 2red t !ote +er tr#! #2t o!

#y$e!t 2o!/ r$#t o! re+ort=re2e +t +er tr#! #2t o!

Hou 2#! 3 $ t or !2re# e the !u$,er o/ !/or$#t o! d +3#yed o! your My Tr#! #2t o! +#%e ,y / 3ter !%u !% the +#% !#t o! o+t o! o! the %r d 9 #lease See Belo%5 6

Or / 3ter the ty+e o/ !/or$#t o! you 4#!t to ee d +3#yed o! the My Tr#! #2t o! %r d

'


40/51

-'* All TransactionSearch

The A33 Tr#! #2t o! Se#r2h +#%e #33o4 the 6 33 !% O// 2er to e#r2h /or # , 33 2re#ted ,y other o// 2er ! the

MDA. To $#"e th +o ,3e( 3e# e e3e2t the A33 Tr#! #2t o! Se#r2h u,$e!u ! the !# %#t o! $e!u

u!der the Tr#! #2t o! Re+ort 3 !".

The A33 Tr#! #2t o! Se#r2h 3 !" red re2t to # Tr#! #2t o! e#r2h %r d 4here the u er 2#! e#r2h /or #

2u to$er ,# ed o! d //ere!t 2r ter # u2h # :

'?


41/51

I! o 2e D#te R#!%e 4h 2h you 2#! +e2 /y

The retur! #3ue 4he! # d#te e3e2ted %e!er#te # re+ort o! , 33 2re#ted 4 th ! the +e2 / ed d#te

e3e2ted # ee! /ro$ the d #%r#$ ,e3o4:

The e#r2h re u3t %r d d +3#y #33: I! o 2e ( 2red t !ote #!d +#y$e!t 2o!/ r$#t o!=re2e +t %e!er#ted

4 th ! the d#te r#!%e e3e2ted:

;0


42/51

A3ter!#t e3y you 2#! u e the 6 33 !u$,er( #yer ID or=#!d I! o 2e Nu$,er to e#r2h /or +re ou

tr#! #2t o! r# ed o! ,eh#3/ o/ # 2u to$er ,y #33 6 33 !% O// 2er ! your MDA.

To e#r2h /or # , 3 u !% the 6 33 !u$,er +3e# e /o33o4 the te+ de+ 2ted ,e3o4:

E!ter the 6 33 !u$,er e.%. *>?>>>>>>*** ! the 6 33 Nu$,er / e3d

Se3e2t the Se#r2h 6utto!

The Se#r2h Re u3t Gr d 4ou3d d +3#y:

The 2u to$er@ #yer ID

;1


43/51

Cu to$er N#$e

The 6 33 Nu$,er 7*>?>>>>>>***8

I! o 2e D#te

Or % !#3 A$ou!t

A$ou!t Re$# ! !%

St#tu o/ the Cu to$er@ 6 33 e.%. U!+# d( # d( #rt3y # d

V e4 I! o 2e ,utto!V e4 2red t !ote ,utto!

V e4 Re2e +t= #y$e!t Co!/ r$#t o!

For , 33 4h 2h 2u to$er h# e h#d d 2ou!t #++3 ed to #!d +#y$e!t $#de #%# ! t you hou3d ,e #,3e

to ee the 2red t !ote #++3 ed to h =her , 33

;)


44/51

;'


45/51

I/ you do !ot e!ter #!y !/or$#t o! ! #!y o/ the / e3d #!d you e#r2h( you 4ou3d %et the /o33o4 !%

!ot / 2#t o! t#ted ,e3o4:

-'+ #ayments

The #y$e!t +#%e #33o4 the 6 33 !% O// 2er to e#r2h /or # +#y$e!t re+ort 2re#ted ,y #33 o// 2er ! the

MDA. To $#"e th +o ,3e( 3e# e e3e2t the #y$e!t u,$e!u ! the !# %#t o! $e!u u!der the

Tr#! #2t o! Re+ort 3 !".

The #y$e!t 3 !" red re2t to # 6 33 #y$e!t e#r2h %r d 4here the u er 2#! e#r2h /or # 2u to$er ,# ed

o! d //ere!t 2r ter # u2h # :

;;


46/51

#y$e!t d#te R#!%e 4h 2h you 2#! +e2 /y

The retur! #3ue 4he! # d#te e3e2ted %e!er#te # re+ort o! , 33 2re#ted 4 th ! the +e2 / ed d#te

e3e2ted # ee! /ro$ the d #%r#$ ,e3o4:

The #y$e!t Det# 3 %r d d +3#y :

the Cu to$er !#$e(

The re2e +t=+#y$e!t 2o!/ r$#t o! !u$,er /ro$ Or#23e E6S(

The +#y$e!t d#te( the or % !#3 #$ou!t to ,e +# d(

The #$ou!t +# d ,y the 2u to$er(

St#tu o/ the 2u to$er@ ! o 2e +#rt +# d #!d +# d #!d #

V e4 ,utto! to d +3#y the +#y$e!t 2o!/ r$#t o! re+ort o/ the 2u to$er

;*


47/51

A3ter!#t e3y you 2#! u e the 6 33 !u$,er( #yer ID or=#!d I! o 2e Nu$,er to e#r2h /or +re ou

tr#! #2t o! r# ed o! ,eh#3/ o/ # 2u to$er ,y #33 6 33 !% O// 2er ! your MDA.

To e#r2h /or # +#y$e!t 2o!/ r$#t o! u !% the 6 33 !u$,er +3e# e /o33o4 the te+ de+ 2ted ,e3o4:

E!ter the 6 33 !u$,er e.%. ***>>>>>>*-+ ! the 6 33 Nu$,er / e3d

Se3e2t the Se#r2h 6utto!

;-


48/51

The Se#r2h Re u3t Gr d 4ou3d d +3#y:

Cu to$er N#$e

Re2e +t Nu$,er 7*>?>>>>>>***8

#y$e!t D#te

Or % !#3 A$ou!t

A$ou!t # d

St#tuV e4 Re2e +t= #y$e!t Co!/ r$#t o!

To V e4 #y$e!t Co!/ r$#t o! Re+ort o! +#y$e!t $#de ,y 2u to$er ( e3e2t the Re2e +t 6utto!.

Th #2t o! d +3#y the 2u to$er@ +#y$e!t 2o!/ r$#t o! re+ort o! +#y$e!t $#de

;7


49/51

I/ you do !ot e!ter #!y !/or$#t o! ! #!y o/ the / e3d #!d you e#r2h( you 4ou3d %et the /o33o4 !%

!ot / 2#t o! t#ted ,e3o4:

;


50/51

. ,LOSSAR<

Term Ty&e De!inition or Synonym

;?


51/51

1 O#EN AND CLOSED ISSUES

1') O&en Issues

ID Issue Resolution Res&onsi"ility Target Date Im&act Date

1'* Closed Issues

ID Issue Resolution Res&onsi"ility Target Date Im&act Date

user guide and reference manual

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