user guide (end users) - huawei...

Workspace

User Guide (End Users)

Issue 03

Date 2018-05-08

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2018. All rights reserved.No part of this document may be reproduced or transmitted in any form or by any means without prior writtenconsent of Huawei Technologies Co., Ltd. Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.All other trademarks and trade names mentioned in this document are the property of their respectiveholders. NoticeThe purchased products, services and features are stipulated by the contract made between Huawei and thecustomer. All or part of the products, services and features described in this document may not be within thepurchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information,and recommendations in this document are provided "AS IS" without warranties, guarantees orrepresentations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in thepreparation of this document to ensure accuracy of the contents, but all statements, information, andrecommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.Address: Huawei Industrial Base

Bantian, LonggangShenzhen 518129People's Republic of China

Website: http://e.huawei.com

Issue 03 (2018-05-08) Huawei Proprietary and ConfidentialCopyright © Huawei Technologies Co., Ltd.

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http://e.huawei.com

Contents

1 Basic Concepts................................................................................................................................11.1 Getting to Know Workspace...........................................................................................................................................21.2 Introduction to Terminals............................................................................................................................................... 5

2 Common Operation.......................................................................................................................72.1 Logging In to a Desktop Using a TC..............................................................................................................................72.2 Logging In to a Desktop Using an SC............................................................................................................................82.3 Logging In to a Desktop Using an SC (Using a Proxy for Internet Access)..................................................................92.4 Logging In to a Desktop Using a Browser................................................................................................................... 122.5 Logging In to a Desktop Using a Mobile Terminal (Android).....................................................................................132.6 Logging In to a Desktop Using a Mobile Terminal (iOS)............................................................................................ 162.7 Risky Operations.......................................................................................................................................................... 182.8 Failure When Connecting to Desktops.........................................................................................................................222.9 Dual-Screen Display Configuration............................................................................................................................. 222.10 HDPDeviceHelper Peripheral Assistant.....................................................................................................................25

3 FAQs...............................................................................................................................................273.1 What Devices Can Be Used to Log In to Workspace?................................................................................................. 273.2 What Are the Precautions for Using Workspace?........................................................................................................ 273.3 What OSs Can Run on Workspace?............................................................................................................................. 313.4 Can I Upgrade OSs by Myself?....................................................................................................................................313.5 How Do I Install Applications on the Desktop?...........................................................................................................313.6 What Software Is Compatible with Workspace?.......................................................................................................... 313.7 How Does Workspace Manage Peripherals?................................................................................................................323.8 Does Workspace Support Personalized Settings?.........................................................................................................323.9 How Do I Log In to the Desktop for Maintenance Using VNC?................................................................................. 333.10 How Do I Check the Network Status of Desktops?................................................................................................... 333.11 How Do I Change the Login Password?.....................................................................................................................353.12 How Do I Change the Login Password (Mobile Client)?.......................................................................................... 353.13 Can Data in Workspace Be Saved for a Long Time?................................................................................................. 363.14 How Do I Use a Local Printer for Printing?...............................................................................................................363.15 How Do I Use a Network Printer for Printing?.......................................................................................................... 363.16 What Should I Do If the Desktop Cannot Be Connected?......................................................................................... 373.17 What Should I Do If the Desktop Freezes When Using Workspace?........................................................................ 37

WorkspaceUser Guide (End Users) Contents


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3.18 What Should I Do If I Forget the Password?..............................................................................................................403.19 What Should I Do If the Account Is Locked?............................................................................................................ 403.20 Does Workspace Support Dual-Screen Display?....................................................................................................... 403.21 What Should I Do If I Fail to Log In to the GPU Desktop Using an SC?..................................................................44

A Change History........................................................................................................................... 45

WorkspaceUser Guide (End Users) Contents


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1 Basic Concepts

WorkspaceUser Guide (End Users) 1 Basic Concepts


1

1.1 Getting to Know Workspace



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3



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1.2 Introduction to Terminals



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2 Common Operation

2.1 Logging In to a Desktop Using a TC

Scenario

Log in to a Workspace desktop using a TC.

Procedure

Step 1 Connect all cables and power on the TC.

Step 2 Click Start, and choose Control Center.

Step 3 In Control Center, select Cloud Client.

Step 4 Click Add. In the Edit Server Info window that is displayed, set Server Name to acustomized name and set Server Address to the address obtained from the notification email.

Step 5 Click Ok to save the configuration information.

Step 6 Click Launch to go to the desktop login page.

WorkspaceUser Guide (End Users) 2 Common Operation


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Step 7 On the desktop login page, enter your domain account and password, and click Login to go tothe desktop list page.

Step 8 On the desktop list page, click to log in to the desktop.

----End

2.2 Logging In to a Desktop Using an SC

Scenario

Download, install, and configure an SC, and then log in to Workspace from the login addressin the notification email using the SC.

NOTE

When you access the Internet using a proxy, log in to your desktop by following the instructions inLogging In to a Desktop Using an SC (Using a Proxy for Internet Access).

Prerequisites

Required software has been downloaded and installed. For details, see Table 2-1.

Table 2-1 Software packages

SoftwarePackage

How to Obtain

AccessClient.msi

https://obs.myhwclouds.com/obs-workspace-share/AccessClient.msi

Procedure

Step 1 After the cloud client software is installed, double-click the CloudClient icon on the desktopto start the SC.

Step 2 In the Address Manager window, click Add. In the Edit Server Info window that isdisplayed, set Server Name to a customized name and set Server Address to the addressobtained from the notification email.



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NOTE

The Edit Server Info window is displayed automatically upon your first login to the desktop.

Step 3 Click Ok to save the configuration information, as shown in Figure 2-1.

Figure 2-1 Edit server info

Step 4 Click Launch to go to the desktop login page.


Step 6 On the desktop list page, click to log in to the desktop, as shown in Figure 2-2.

Figure 2-2 Desktop list

----End

2.3 Logging In to a Desktop Using an SC (Using a Proxyfor Internet Access)

Scenario

Log in to a Workspace desktop using an SC when a proxy is used for Internet access.



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Prerequisites

Required software has been downloaded and installed. For details, see Table 2-2.

Table 2-2 Software packages

SoftwarePackage

How to Obtain

AccessClient.msi


Procedure

Step 1 After the cloud client software is installed, double-click the CloudClient icon on the desktopto start the SC.

Step 2 In the Address Manager window, click Add.

The Edit Server Info window is displayed.

Figure 2-3 Editing server information

Step 3 Set Server Name to a customized name and set Server Address to the address obtained fromthe notification email.

Step 4 Click Ok.

Step 5 On the Address Manager page, select the newly added server address and click Launch.

The window for logging in to the desktop is displayed.

Step 6 Tap in the upper-right corner.

The Settings dialog box is displayed.

Step 7 On the Network tab page, select Enable HTTP Proxy.



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Figure 2-4 Enabling HTTP proxy

Step 8 Click Yes.

Step 9 Enter the value for Host, Port, User Name, and Password of the proxy server obtained fromthe administrator.

Step 10 Click Ok.


Step 12 On the desktop list page, click to log in to the desktop, as shown in Figure 2-5.

Figure 2-5 Desktop list

----End



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2.4 Logging In to a Desktop Using a Browser

Scenario

Log in to a Workspace desktop using a browser. Use Internet Explorer 8, Internet Explorer 9,Internet Explorer 10, Internet Explorer 11, and Mozilla Firefox 14 or later to log in todesktops.

NOTE

When you use a proxy for Internet access, you cannot log in to your desktop using a browser. Instead,you can log in to your desktop following the instructions in Logging In to a Desktop Using an SC(Using a Proxy for Internet Access).

ProcedureNOTE

A Windows PC is used as an example in the following steps. The specific operation steps may bedifferent on different OSs.

Step 1 Open the browser, enter the desktop login address obtained from the notification email in theaddress box, and press Enter.

The window for logging in to the desktop is displayed.

NOTICEIf a dialog box indicating a plug-in running request is displayed in the browser, enable theplug-in to avoid any effect on proper login and use.

Step 2 Enter your domain account and password, and click Login, as shown in the following figure.

Step 3 Download the client plug-in upon the first login, as shown in the following figure.



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Step 4 On the desktop list page, click to log in to the desktop, as shown in the following figure.

----End

2.5 Logging In to a Desktop Using a Mobile Terminal(Android)

ScenarioFusionAccess is an application installed on a mobile terminal and used for accessing andusing Workspace desktops. If you need to use Workspace desktops to work at home or duringyour trips, you can download FusionAccess to your Android device and use it to access anduse Workspace desktops.



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Procedure

Step 1 Open the application store on your Android mobile terminal.

Step 2 Search for FusionAccess.

Step 3 Download and install the FusionAccess desktop client software.

Step 4 After the FusionAccess software is installed, open the software on your Android mobileterminal.

Step 5 Tap Add Account.

Step 6 On the Add page that is displayed, set Label to customized description, set Address and UserName to the address and username obtained from the notification email, and set Password tothe new password.

Step 7 Tap save in the upper-right corner to save the configuration.



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Step 8 On the home page of the FusionAccess software, tap the Label you set to log in to thedesktop.

The following figure shows the functions of the shortcut menus on the desktop.



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----End

2.6 Logging In to a Desktop Using a Mobile Terminal(iOS)

Scenario

FusionAccess is an application installed on a mobile terminal and used for accessing andusing Workspace desktops. If you need to use Workspace desktops to work at home or duringyour trips, you can download FusionAccess to your iOS devices and use it to access and useWorkspace desktops.

Procedure

Step 1 Open App Store on your iOS mobile terminal.

Step 2 Search for FusionAccess.

Step 3 Download and install the FusionAccess desktop client software.

Step 4 After the FusionAccess software is installed, open the software on your iOS mobile terminal.

Step 5 Tap New Account.

Step 6 Tap in the upper-right corner.



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The New Account page is displayed.

Step 7 Set Description to customized description, set Address and User Name to the address andusername obtained from the notification email, and set Password to the new password.

Step 8 Tap Save in the upper-right corner to save the configuration.

Step 9 On the home page of the FusionAccess software, tap the desktop description you set to log into the desktop.

The following figure shows the functions of the shortcut menus on the desktop.



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----End

2.7 Risky OperationsWorkspace desktops provide on-demand services based on network resources and workdepending on OSs and network configurations in desktops. This section describes some riskyoperations on desktops.

Risky Operations (Processes and Services)1. Change the default service and startup options in the system configuration. Figure 2-6

shows the Services and Startup options.



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Figure 2-6 Services and startup

2. Disable HDP services shown in Figure 2-7.

Figure 2-7 HDP services

3. Uninstall programs shown in Figure 2-8.



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Figure 2-8 Programs

4. End the LOCAL SERVICE, NETWORK SERVICE, or SYSTEM processes in TaskManager. Figure 2-9 shows the processes that cannot be ended.

Figure 2-9 Task Manager

Risky Operations (Network)1. Disable NICs, and disable or modify network configurations, as shown in Figure 2-10.



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Figure 2-10 Local connection

2. Run the script or command for modifying a route, such as route DELETE *.3. Delete ports 28511, 28512, 28521, and 28522 from Windows firewall exception options.4. Enable software or tools, such as the IPsec, that can restrict network traffic.

Risky Operations (Others)1. Delete files or folders in C:\Program Files\Huawei listed in Figure 2-11.

Figure 2-11 Folders

2. Enable the sleep function on desktops. The sleep function is disabled for desktops bydefault, as shown in Figure 2-12.

Figure 2-12 Sleep function

3. Modify the configuration file of the HDP client (AccessAgent).4. Run Rabbit Magic or Wopti Utilities to clean or optimize the registry.



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5. Install a customized screensaver with complex transformation functions, whichconsumes system resources and causes a delay in desktop access.

2.8 Failure When Connecting to DesktopsDuring the use of Workspace desktops, desktops may fail to be connected due to

misoperations. If this happens, you can click to restart the desktops to resolve theproblem.

NOTE

If desktops cannot be restarted or you cannot log in to the desktops after they are restarted, click toforcibly restart the desktops. Data that is not saved may be lost after the desktops are forcibly restarted.Therefore, exercise caution when forcibly restarting desktops.

2.9 Dual-Screen Display ConfigurationWhen accessing Workspace desktops using TCs, perform the following operations toconfigure dual-screen display.

Prerequisites

Table 2-3 lists the materials required for configuring dual-screen display.

Table 2-3 Materials required for configuring dual-screen display

Item Quantity

Image (Example) Description

TC 1 -

Monitor/Converter 2 Typically, a monitor providesa DVI-D port and a VGAport. If two monitors haveonly VGA ports in somespecial cases, a DVI-D-to-VGA converter is required.

DVI-I one-to-twocable

1 Converts DVI-I signals toDVI-D and VGA signals.



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Item Quantity

Image (Example) Description

DVI-D-to-DVI-Dcable

1 -

VGA-to-VGA cable 1 -

ProcedureDual-Screen Connection

Step 1 Connect a TC to monitors based on the monitor type.l If the monitors provide DVI and VGA ports, go to Step 2.l If the monitors provide VGA ports only, go to Step 3.

Step 2 Connect the TC to the monitors, as shown in Figure 2-13.

Figure 2-13 Dual-screen connection




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----End

TC Setting

Step 1 Power on the TC.

Step 2 Perform the following operation based on the TC type.l Linux TC: Perform Step 3 to Step 7.l Windows TC: Perform Step 8to Step 10


Step 4 Double-click Display.

Step 5 Select Optimum settings.

Step 6 Select the display mode based on site requirements.l Duplicatel Extend

Step 7 Select the main monitor based on site requirements.l DVIl VGA

The task is completed.

Step 8 Right-click on the desktop and choose Screen Resolution.

Step 9 Set Multiple displays based on site requirements.l Duplicate these displaysl Extend these displays

NOTE

Only Extend these displays can be selected when two desktops and dual-screen display are used.

Step 10 Click OK.

----End



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Client Setting

Step 1 Perform the following operation based on the dual-screen display scenario.

l If a desktop and two screens are used, go to Step 2.

l If two desktops and two screens are used, go to Step 6.

Step 2 Log in to the desktop using the client.

Step 3 Click Settings.

Step 4 Select Open Multiple Monitor (The configuration will take effect after reconnect).

Step 5 Click Close.


Step 6 Log in to a desktop using the client.


Step 8 Deselect Open Multiple Monitor (The configuration will take effect after reconnect).

Step 9 Click Close.

Step 10 Log in to the other desktop and repeat Step 6 to Step 9.

Step 11 Drag the two desktops to different screens to achieve dual-screen display.

----End

Others

2.10 HDPDeviceHelper Peripheral AssistantIf you encounter peripheral configuration problems when using Workspace, you can useHDPDeviceHelper.

Choose Start > Huawei vDesk. Start HDPDeviceHelper and configure peripherals followingthe instructions.



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Figure 2-15 vDesk



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3 FAQs

3.1 What Devices Can Be Used to Log In to Workspace?You can log in to Workspace using TCs, SCs, browsers, Android terminals, and iOSterminals.

3.2 What Are the Precautions for Using Workspace?Workspace desktops provide on-demand services based on network resources and workdepending on OSs and network configurations in desktops. This section describes some riskyoperations on desktops.

These operations do not need to be adjusted. If special modification is required, contact theadministrator for confirmation.

Risky Operations (Processes and Services)1. Change the default service and startup options in the system configuration. Figure 3-1

shows the Services and Startup options.

WorkspaceUser Guide (End Users) 3 FAQs


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Figure 3-1 Services and startup

2. Disable HDP services shown in Figure 3-2.

Figure 3-2 HDP services

3. Uninstall programs shown in Figure 3-3.



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Figure 3-3 Programs

4. End the LOCAL SERVICE, NETWORK SERVICE, or SYSTEM processes in TaskManager. Figure 3-4 shows the processes that cannot be ended.

Figure 3-4 Task Manager

Risky Operations (Network)1. Disable NICs, and disable or modify network configurations, as shown in Figure 3-5.



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Figure 3-5 Local connection

2. Run the script or command for modifying a route, such as route DELETE *.3. Delete ports 28511, 28512, 28521, and 28522 from Windows firewall exception options.4. Enable software or tools, such as the IPsec, that can restrict network traffic.

Risky Operations (Others)1. Delete files or folders in C:\Program Files\Huawei listed in Figure 3-6.

Figure 3-6 Folders

2. Enable the sleep function on desktops. The sleep function is disabled for desktops bydefault, as shown in Figure 3-7.

Figure 3-7 Sleep function

3. Modify the configuration file of the HDP client (AccessAgent).4. Run Rabbit Magic or Wopti Utilities to clean or optimize the registry.



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5. Install a customized screensaver with complex transformation functions, whichconsumes system resources and causes a delay in desktop access.

3.3 What OSs Can Run on Workspace?Workspace runs Windows Server 2008 R2 or Windows Server 2016 and delivers theWindows 7 or Windows 10 desktop environment.

3.4 Can I Upgrade OSs by Myself?Workspace must use OSs provided by HUAWEI CLOUD or OSs made based on the OSsprovided by HUAWEI CLOUD. You are not allowed to upgrade an OS but can install OSpatches.

3.5 How Do I Install Applications on the Desktop?By default, end users are configured as local administrators and can install applications.Administrators can modify the settings to prevent end users from installing applications.

An end user can install applications on the desktop using the following methods:

NOTE

The administrator must enable necessary policies and perform required configurations before thefollowing methods are used.

Method 1: using file copy

1. Download required applications to the local PC.

2. Copy the applications from the local PC to the desktop and install them.

Method 2: using USB flash drive copy

Copy the applications from the USB flash drive to the desktop and install them.

Method 3: using the Internet

Download the applications from the Internet to the desktop and install them.

Method 4: using private images

Contact the administrator to create the required desktop.

Method 5: using application pushing

Contact the administrator to push the required applications to your desktop and install them.

3.6 What Software Is Compatible with Workspace?Software that works with Workspace must be compatible with Windows Server 2008 R2 orWindows Server 2016.



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3.7 How Does Workspace Manage Peripherals?If you encounter peripheral configuration problems when using Workspace, you can useHDPDeviceHelper.

Choose Start > Huawei vDesk. Start HDPDeviceHelper and configure peripherals followingthe instructions.

Figure 3-8 vDesk

3.8 Does Workspace Support Personalized Settings?By default, after logging in to Workspace, end users can personalize items, such aswallpapers, icons, and shortcuts for OSs. The settings will be retained until the nextmodification.

Administrators can use policies, such as USB Redirection, Printer Redirection, FileRedirection, and Clipboard Redirection to control data transmission and peripheral accesspermission between end users and Workspace.

NOTICEInstalling a customized screensaver with complex transformation functions consumes systemresources and causes a delay in desktop access.



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3.9 How Do I Log In to the Desktop for MaintenanceUsing VNC?

If you cannot log in to your desktop normally, you can log in to the desktop for maintenanceusing VNC.

NOTE

This function does not apply to scenarios where DirectConnect is used to access desktops.

The procedure is as follows:

1. Log in to the desktop and enter the desktop list page.

2. Click , as shown in Figure 3-9.

The VNC self-help console is displayed.

NOTE

If a black screen occurs, click Send CtrlAltDel in the upper-right corner of the window.

Figure 3-9 Self-help console

3.10 How Do I Check the Network Status of Desktops?Perform the following operations to check the network status of desktops and determine thenetwork segment where the fault occurs.

Procedure

Step 1 Log in to the desktop.

Step 2 Move the cursor to the upper area of the desktop.

The floating window is displayed, as shown in Figure 3-10.



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Figure 3-10 Floating window

Step 3 Click Network.

The Connection Status dialog box is displayed.

NOTE

When the network connection is good, the network indicator is steady green. When the networkconnection is poor, the network indicator is steady yellow. When the network connection is bad, thenetwork indicator is steady red.

Step 4 On the Connection Status page, check Round-Trip Time. Figure 3-11 shows the networkconnection status.

Figure 3-11 Network connection status

Step 5 Click Start. In the Search programs and files text box, type cmd, and press Enter.

Step 6 In the command-line interface, run the following command to check the network connectivitybetween the desktop and the terminal:

ping Internet access address of the desktop

NOTE

The Internet access address of the desktop can be found in the desktop provisioning notification email.

Information similar to the following is displayed:



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Step 7 Determine the network segment where the fault occurs based on the results in Step 4 and Step6.

l If the network latency in Step 4 and Step 6 is large, the public network is faulty.

l If the network latency in Step 4 is large but that in Step 6 is small, the internal networkof Workspace is faulty.

----End

3.11 How Do I Change the Login Password?The passwords of accounts in the system must be changed periodically. The recommendedinterval is three months. The minimum validity period of a password is two days.

You can perform the following steps to change the login password on the WI (desktop loginpage).

Step 1 Use the original domain account and password to log in. The desktop list page is displayed.

Step 2 On the desktop list page, click . Then click .

Step 3 Enter Old Password, New Password, and Confirm Password.

Step 4 Click OK.

----End

3.12 How Do I Change the Login Password (MobileClient)?

The passwords of accounts in the system must be changed periodically. The recommendedinterval is three months. The minimum validity period of a password is two days.

You can perform the following steps to change the login password on the WI (desktop loginpage) through the FusionAccess client on a mobile terminal.

Step 1 Open the FusionAccess client on the mobile terminal to go to the desktop login page.

NOTE

You must configure the desktop login address upon your initial login.

Step 2 Enter the username and password, and click Login.

Step 3 The VM list is displayed.

Step 4 Click in the upper right corner and click Change Password.

Step 5 The Change Password page is displayed.

Step 6 Enter Old Password, New Password, and Confirm Password, as shown in Figure 3-12.



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Figure 3-12 Change Password

Step 7 Choose Modify Password.

Step 8 The password is changed successfully.

----End

3.13 Can Data in Workspace Be Saved for a Long Time?Yes. End users use Workspace desktops separated from other end users. Applications,documents, settings, and other data can be saved for a long time.

3.14 How Do I Use a Local Printer for Printing?If you have configured a local printer, the printer will be selected by default. If no printer isconfigured, you need to configure one. Then select the local printer from the printing menuand click Print.

3.15 How Do I Use a Network Printer for Printing?Any printer that resides in the same network as Workspace and is supported by Windows canbe added as a network printer. After a network printer is added, you can select the printer inapplications for printing.



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3.16 What Should I Do If the Desktop Cannot BeConnected?

During the use of Workspace desktops, desktops may fail to be connected due to

misoperations. If this happens, you can click to restart the desktops to resolve theproblem.

NOTE

If desktops cannot be restarted or you cannot log in to the desktops after they are restarted, click toforcibly restart the desktops. Data that is not saved may be lost after the desktops are forcibly restarted.Therefore, exercise caution when forcibly restarting desktops.

3.17 What Should I Do If the Desktop Freezes When UsingWorkspace?

If a fault such as desktop freezing or slow response occurs when you use a Workspacedesktop, rectify the fault by performing operations provided in this section.



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Figure 3-13 Fault locating

Method 1: Stopping Unnecessary Processes1. On the desktop, open Task Manager. The following figure shows the Task Manager

window.



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Figure 3-14 Windows Task Manager

2. View the processes that consume massive CPU and memory resources.3. Save user documents.4. Stop the processes that consume massive CPU and memory resources.

NOTICEDo not stop the processes mandatory for desktop operating. For details, see What Arethe Precautions for Using Workspace?.

Method 2: Restarting the Desktop1. Save user documents.

2. Choose Start > Restart or click to restart the desktop, as shown in the followingfigure.

NOTE

If desktops cannot be restarted or you cannot log in to the desktops after they are restarted, click

to forcibly restart the desktops. Data that is not saved may be lost after the desktops areforcibly restarted. Therefore, exercise caution when forcibly restarting desktops.



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Figure 3-15 Self-help console

3. On the login page that is displayed, enter the user domain account and password.

4. In the desktop list, click to go to the desktop.

3.18 What Should I Do If I Forget the Password?If you lose or forget the login password, contact the administrator. After the administratorprocessing, the password resetting link will be sent to your email address by the system. Youcan click the link to reset the password.

NOTICEThe validity period of the password resetting link in the email is 24 hours. Reset the passwordin a timely manner.

3.19 What Should I Do If the Account Is Locked?Your account will be locked if you enter an incorrect password consecutively. If this happens,contact the administrator to unlock the account.

3.20 Does Workspace Support Dual-Screen Display?When accessing Workspace desktops using TCs, perform the following operations toconfigure dual-screen display.

Prerequisites

Table 3-1 lists the materials required for configuring dual-screen display.



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Table 3-1 Materials required for configuring dual-screen display

Item Quantity Image (Example) Description

TC 1 -

Monitor/Converter 2 Typically, a monitorprovides a DVI-D port anda VGA port. If twomonitors have only VGAports in some special cases,a DVI-D-to-VGAconverter is required.

DVI-I one-to-twocable

1 Converts DVI-I signals toDVI-D and VGA signals.

DVI-D-to-DVI-Dcable

1 -

VGA-to-VGA cable 1 -

ProcedureDual-Screen Connection

Step 1 Connect a TC to monitors based on the monitor type.l If the monitors provide DVI and VGA ports, go to Step 2.l If the monitors provide VGA ports only, go to Step 3.




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----End

TC Setting

Step 1 Power on the TC.

Step 2 Perform the following operation based on the TC type.l Linux TC: Perform Step 3 to Step 7.l Windows TC: Perform Step 8 to Step 10


Step 4 Double-click Display.

Step 5 Select Optimum settings.

Step 6 Select the display mode based on site requirements.



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l Duplicate

l Extend

Step 7 Select the main monitor based on site requirements.

l DVI

l VGA


Step 8 Right-click on the desktop and choose Screen Resolution.

Step 9 Set Multiple displays based on site requirements.

l Duplicate these displays

l Extend these displays

NOTE

Only Extend these displays can be selected when two desktops and dual-screen display are used.

Step 10 Click OK.

----End

Client Setting

Step 1 Perform the following operation based on the dual-screen display scenario.

l If a desktop and two screens are used, go to Step 2.

l If two desktops and two screens are used, go to Step 6.

Step 2 Log in to the desktop using the client.


Step 4 Select Open Multiple Monitor (The configuration will take effect after reconnect).

Step 5 Click Close.


Step 6 Log in to a desktop using the client.


Step 8 Deselect Open Multiple Monitor (The configuration will take effect after reconnect).

Step 9 Click Close.

Step 10 Log in to the other desktop and repeat Step 6 to Step 9.

Step 11 Drag the two desktops to different screens to achieve dual-screen display.

----End



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Others

3.21 What Should I Do If I Fail to Log In to the GPUDesktop Using an SC?

If your PC desktop is configured with a non-standard screen resolution, login to the GPUdesktop using an SC may fail. You can perform the following steps to solve the problem.

NOTE

Examples of standard screen resolutions: 1920 x 1080 and 1680 x 1050

Procedure

Step 1 Set a standard screen resolution, such as 1920 x 1080 or 1680 x 1050, for your PC desktop.

Step 2 Delete the SetCLientToTop.txt file in C:\PermanenceDataPath.

Step 3 Log in to the GPU desktop again using an SC.

----End



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A Change History

Release Date What's New

2018-05-08 This issue is the third official release.Added the following contents:How Do I Change the Login Password (Mobile Client)?Modified the following contents:Deleted the description that mobile terminals do not supportpassword change from Logging In to a Desktop Using a MobileTerminal (Android) and Logging In to a Desktop Using aMobile Terminal (iOS).

2017-02-20 This issue is the second official release.Added the following contents:l Logging In to a Desktop Using an SC (Using a Proxy for

Internet Access)l How Do I Check the Network Status of Desktops?l How Do I Change the Login Password?l What Should I Do If I Fail to Log In to the GPU Desktop

Using an SC?Modified the following contents:l Added the description of Internet access using a proxy and

browser types and versions in Logging In to a Desktop Using aBrowser.

l Added the solution to the desktop restart failure in WhatShould I Do If the Desktop Cannot Be Connected?.

l Added the solution to the desktop restart failure in WhatShould I Do If the Desktop Freezes When UsingWorkspace?.

l Added the precautions for password resetting in What Should IDo If I Forget the Password?.

2016-08-15 This issue is the first official release.

WorkspaceUser Guide (End Users) A Change History


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