user guide for the cisco unity connection phone interface ...contents chapter 1 enrolling as a cisco...

User Guide for the Cisco Unity Connection Phone Interface (Release11.x)First Published: 2015-06-01

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C O N T E N T S

Enrolling as a Cisco Unity Connection User 1C H A P T E R 1

About Enrollment 1

Enrolling as a User 1

Working with Cisco Unity Connection by Phone 3C H A P T E R 2

About the Connection Conversation 3

Using the Phone Keypad with the Connection Conversation 3

Using Voice Commands with the Connection Conversation 4

Voicemail Basics 5C H A P T E R 3

Calling Cisco Unity Connection 5

Sending Messages 5

Sending a Voice Message by Using the Phone Keypad 6

Sending a Voice Message by Using Voice Commands 7

Checking Messages 8

Checking Messages by Using the Phone Keypad 9

Checking Messages by Using Voice Commands 9

Replying to Messages 10

Replying to a Voice Message by Using the Phone Keypad 11

Replying to a Voice Message by Using Voice Commands 11

Forwarding Messages 12

Forwarding a Message by Using the Phone Keypad 12

Forwarding a Message by Using Voice Commands 13

Managing Receipts 14

Managing Receipts by Using the Phone Keypad 14

Managing Receipts by Using Voice Commands 15

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x)iii

Finding Messages 17C H A P T E R 4

About Finding Messages 17

Finding Messages by Using the Message Locator Option 17

Finding Messages with Message Locator by Using the Phone Keypad 17

Finding Messages by Using the Phone View Option 18

Finding Messages with Phone View by Using the Phone Keypad 18

Finding Messages with Phone View by Using Voice Commands 19

Finding Messages by Using the Go to Message Option 20

Enviar un recordatorio para una sesión de capacitación planificada 20

Managing Deleted Messages 23C H A P T E R 5

About Deleted Messages 23

Permanently Deleting Deleted Messages 23

Permanently Deleting Messages by Using the Phone Keypad 23

Permanently Deleting Messages by Using Voice Commands 24

Checking Deleted Messages 24

Checking Deleted Messages by Using the Phone Keypad 24

Checking Deleted Messages by Using Voice Commands 25

Managing Dispatch Messages 27C H A P T E R 6

About Dispatch Messages 27

Responding to Dispatch Messages 27

Responding to a Dispatch Message by Using the Phone Keypad 28

Responding to a Dispatch Message by Using Voice Commands 28

Using Voice Commands to Place Calls 29C H A P T E R 7

About Using Voice Commands to Place Calls 29

Placing Calls by Using Voice Commands 29

Managing Meetings 31C H A P T E R 8

About Managing Meetings 31

Listing Upcoming Meetings 31

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Contents

Listing Upcoming Meetings by Using the Phone Keypad 32

Listing Upcoming Meetings by Using Voice Commands 32

Starting Immediate Meetings in Cisco Unified MeetingPlace 33

Starting an Immediate Meeting by Using the Phone Keypad 33

Starting an Immediate Meeting by Using Voice Commands 33

Managing Personal Greetings 35C H A P T E R 9

About Personal Greetings 35

Rerecording Your Current Greeting 36

Rerecording Your Current Greeting by Using the Phone Keypad 36

Rerecording Your Current Greeting by Phone Using Voice Commands 37

Turning Your Alternate Greeting On or Off 37

Turning Your Alternate Greeting On or Off by Using the Phone Keypad 37

Turning Your Alternate Greeting On or Off by Using Voice Commands 38

Changing Greetings 38

Changing a Greeting by Using the Phone Keypad 39

Changing a Greeting by Using Voice Commands 39

Playing All Greetings 40

Playing All Greetings by Using the Phone Keypad 40

Playing All Greetings by Using Voice Commands 40

Recording Greetings in Additional Languages with a Multilingual System 41

Recording a Greeting in an Additional Language by Using the Phone Keypad 41

Recording a Greeting in an Additional Language by Using Voice Commands 41

Managing Message Notification 43C H A P T E R 1 0

About Message Notification 43

Turning Notification to Devices On or Off 43

Turning Notification to a Device On or Off by Using the Phone Keypad 43

Turning Notification to a Device On or Off by Using Voice Commands 44

Changing Notification Phone Numbers 44

Changing a Notification Phone Number by Using the Phone Keypad 44

Changing a Notification Phone Number by Using Voice Commands 44

Managing Private Lists 47C H A P T E R 1 1

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x)v

Contents

About Private Lists 47

Creating Private Lists 47

Creating a Private List by Using the Phone Keypad 47

Creating a Private List by Using Voice Commands 48

Changing the Members of Private Lists 48

Changing the Members of a Private List by Using the Phone Keypad 49

Changing the Members of a Private List by Using Voice Commands 49

Changing the Recorded Names of Private Lists 50

Puntuar y calificar las respuestas de una prueba 50

Changing the Recorded Name of a Private List by Using Voice Commands 51

Deleting Private Lists 51

Managing Your Addressing Priority List 53C H A P T E R 1 2

About the Addressing Priority List 53

Changing Your Addressing Priority List 53

Changing Your Addressing Priority List by Using the Phone Keypad 53

Changing Your Addressing Priority List by Using Voice Commands 54

Changing Your User Preferences 55C H A P T E R 1 3

About User Preferences 55

Changing Your PIN 55

Changing Your PIN by Using the Phone Keypad 56

Changing Your PIN by Using Voice Commands 56

Changing Your Recorded Name 56

Changing Your Recorded Name by Using the Phone Keypad 56

Changing Your Recorded Name by Using Voice Commands 57

Changing Your Directory Listing Status 57

Changing Your Directory Listing Status by Using the Phone Keypad 57

Changing Your Directory Listing Status by Using Voice Commands 58

Changing Your Alternate Devices 58

Changing Your Alternate Devices by Using the Phone Keypad 58

Changing Your Alternate Devices by Using Voice Commands 59

Choosing a Connection Conversation Menu Style 61C H A P T E R 1 4

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Contents

About the Connection Conversation Menu Styles 61

Changing Your Connection Conversation Menu Style 61

Changing Your Connection Conversation Menu Style by Using the Phone Keypad 61

Changing Your Connection Conversation Menu Style by Using Voice Commands 62

Managing Call Transfer Rules 63C H A P T E R 1 5

About Call Transfer Rules 63

Changing Settings for Call Transfer Rules 64

Changing the Settings for a Call Transfer Rule by Using the Phone Keypad 64

Changing the Settings for a Call Transfer Rule by Using Voice Commands 64

Managing Your Alternate Contact Numbers 67C H A P T E R 1 6

About Alternate Contact Numbers 67

Changing Your Alternate Contact Numbers 67

Specifying an Alternate Contact Number by Using the Phone Keypad 67

Specifying an Alternate Contact Number by Using Voice Commands 68

Managing Personal Call Transfer Rule Sets to Handle Incoming Calls 69C H A P T E R 1 7

About Personal Call Transfer Rule Sets 69

Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules 69

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Usingthe Phone Keypad 70

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by UsingVoice Commands 70

Enabling and Disabling the Use of Personal Call Transfer Rule Sets 70

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad 71

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using Voice Commands 71

Enabling and Disabling Individual Rule Sets 71

Enabling a Rule Set by Using the Phone Keypad 72

Enabling a Rule Set by Using Voice Commands 72

Disabling a Rule Set by Using the Phone Keypad 72

Disabling a Rule Set by Using Voice Commands 73

Using the Transfer All Rule Set 73

Enabling the Transfer All Rule Set by Using the Phone Keypad 73

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Enabling the Transfer All Rule Set by Using Voice Commands 74

Disabling the Transfer All Rule Set by Using the Phone Keypad 74

Disabling the Transfer All Rule Set by Using Voice Commands 75

Forwarding All Calls to Cisco Unity Connection 75

Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad 75

Forwarding All Calls to Cisco Unity Connection by Using Voice Commands 76

Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone Keypad 76

Canceling Forwarding of All Calls to Cisco Unity Connection by Using Voice Commands 76

Changing Playback Settings 79C H A P T E R 1 8

About Playback Settings 79

Changing Playback Volume for Individual Messages 79

Changing Playback Volume for an Individual Message by Using the Phone Keypad 80

Changing Playback Volume for an Individual Message by Using Voice Commands 80

Changing Playback Speed for Individual Messages 80

Changing Playback Speed for an Individual Message by Using the Phone Keypad 81

Changing Playback Speed for an Individual Message by Using Voice Commands 81

Changing Playback Volume for the Connection Conversation 81

Changing Conversation Playback Volume by Using Voice Commands 82

Changing Playback Speed for the Connection Conversation 82

Changing Conversation Playback Speed by Using Voice Commands 82

Broadcast Messages 83C H A P T E R 1 9

About Broadcast Messages 83

Managing the Size of Your Mailbox 85C H A P T E R 2 0

About Mailbox Size 85

Reasons Your Mailbox May Fill Up Quickly 85

Cisco Unity Connection Phone Menus and Voice Commands 87C H A P T E R 2 1

About the Phone Menu and Voice Command Tables 87

Phone Menus for the Standard Conversation 87

Phone Menus for the Classic Conversation 91

Phone Menus for Optional Conversation 1 96

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x)viii

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Phone Menus for Alternate Keypad Mapping N 100

Phone Menus for Alternate Keypad Mapping X 103

Phone Menus for Alternate Keypad Mapping S 105

Voice Commands 107

Video Messages and Phone Menu 113

Managing Video Messages (Unity Connection 11.5(1) and Later Only) 115C H A P T E R 2 2

Sending Video Messages 115

Sending a Video Message Using the Phone Keypad 115

Checking Video Messages 116

Sending a Video Message Using the Phone Keypad 116

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x)ix

Contents

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x)x

Contents

C H A P T E R 1Enrolling as a Cisco Unity Connection User

• About Enrollment, on page 1• Enrolling as a User, on page 1

About EnrollmentYour first step in using Cisco Unity Connection is to enroll as a user, which you do by phone. Typically,Connection is set up so that you hear the first-time enrollment conversation when you call the system for thefirst time.

The first-time enrollment conversation is a set of prerecorded prompts that guide you as you do the followingtasks:

• Record your name.

• Record a greeting that outside callers hear when you do not answer your phone.

• Change your PIN.

• Choose whether to be listed in the directory. (When you are listed in the directory, callers who do notknow your extension can reach you by spelling or saying your name.)

Typically, your Connection administrator gives you an ID (usually your desk phone extension) and a temporaryPIN.

At any time after enrollment, you can rerecord your name and greeting, or change your PIN and directorylisting status.

Related TopicsEnrolling as a User, on page 1

Enrolling as a UserProcedure

Step 1 Dial the applicable number to call Cisco Unity Connection from your desk phone, from another phone withinyour organization, or from outside your organization.

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x)1

Step 2 If you are calling from another phone within your organization or from outside your organization, press *(star key) when Connection answers.

Step 3 Respond as prompted. You do not need to refer to any Connection documentation during enrollment. Thesystem will tell you when the enrollment process is complete.

If you hang up before you have enrolled completely, the first-time enrollment conversation plays again thenext time you sign in to Connection.

Related TopicsAbout Enrollment, on page 1


Enrolling as a Cisco Unity Connection UserEnrolling as a User

C H A P T E R 2Working with Cisco Unity Connection by Phone

• About the Connection Conversation, on page 3• Using the Phone Keypad with the Connection Conversation, on page 3• Using Voice Commands with the Connection Conversation, on page 4

About the Connection ConversationWhen you access Cisco Unity Connection by phone, you hear the Connection conversation. Its recordedinstructions and prompts guide you as you send and receive messages, record greetings, and change yourpreferences. You can use any phone to access Connection.

There are two ways in which you can use Connection by phone:

Press the keys on the phone keypad.Phone keypad

Use this option when it is not important to have both hands free, when you are inan environment with significant background noise, or when you want moreConnection feature options.

Speak into the phone handset, headset, or speakerphone.Voice commands

Use this option when you want hands-free access to the Connection system.

Some TTY phones (text phones) do not have the capability to send the appropriate tones. In this case, TTYusers may need to use the phone keypad when navigating the Connection conversation.

Note

Using the Phone Keypad with the Connection ConversationThere are several versions of the Connection conversation, each providing different keypad mappings for theConnection menu options. (For example, you might press 3 to delete a message in one version but press 7 todelete a message in another version.)

Your Connection administrator determines the conversation version that you hear. Typically, an administratorwill select a conversation that has a keypad mapping that is familiar to you. Ask your Connection administratorwhich conversation you are set up to use.


Related TopicsCisco Unity Connection Phone Menus and Voice Commands, on page 87

Using Voice Commands with the Connection ConversationCisco Unity Connection provides a voice-recognition option that lets you say what you want to do in theConnection conversation. Voice commands are intuitive, easy to use, and available for most voice-messagingtasks.

Procedures in the User Guide for the Cisco Unity Connection Phone Interface describe the voice commandsyou can use, or you can say "Help" at any time to get more information on any menu.

At the Main menu, you can access a set of tutorials on working with voice commands by saying "Tutorial."

You can say commands at most points in the conversation—you do not have to wait for the system to finisha prompt. In addition, if you know exactly what you want to do, you can saymore complex commands withouthaving to navigate through a hierarchy of menus to accomplish a task. For example, you can say, "Send aprivate and urgent message to Tina Chen" at the Main menu.

If you are not comfortable saying commands or you are in a situation where your commands are not recognizedby the system (for example, you are on a mobile phone where there is background noise), you can switch tousing only the phone keypad for the remainder of the call. To turn off voice commands, say "Touchtoneconversation" or press the applicable key at the Main menu. Your Connection administrator can tell you thekey, or you can say "Touchtone command Help." To switch back to using voice commands, hang up and signin to Connection again.

For select commands, you can press the applicable key without turning off voice commands. Your Connectionadministrator can tell you the commands and the corresponding keys, or you can say "Touchtone commandHelp."

Your Connection administrator determines whether the voice-recognition option is available to you.

Related TopicsVoice Commands, on page 107


Working with Cisco Unity Connection by PhoneUsing Voice Commands with the Connection Conversation

C H A P T E R 3Voicemail Basics

• Calling Cisco Unity Connection, on page 5• Sending Messages, on page 5• Checking Messages, on page 8• Replying to Messages, on page 10• Forwarding Messages, on page 12• Managing Receipts, on page 14

Calling Cisco Unity ConnectionYou can call Cisco Unity Connection from your desk phone, from another phone within your organization,or from outside your organization.

Procedure

Step 1 Dial the applicable number to call Connection.Step 2 If you are calling from another phone within your organization or from outside your organization, press *

(star key) when Connection answers.Step 3 If prompted, enter your ID and press # (pound key).Step 4 Enter your Connection PIN and press #.

If you use the voice-recognition option, Connection may prompt you to say your PIN or to enter iton the phone keypad. To say your PIN, speak each digit individually. If Connection is not able torecognize your PIN on the first attempt, you must enter it on the keypad. (For security reasons, youmay want to enter your PIN on the keypad rather than say it; this option is always available to you.)

Note

Sending MessagesRevised June 7, 2016


You can send voice messages to other Cisco Unity Connection users without dialing their extensions. Thiscan be helpful when you do not want to disturb a user or when you do not have time for a phone conversation.Sending voice messages may also help to avoid misunderstandings that can be "read" into email messages.

You can address a voice message to one or multiple recipients, and to private and system distribution lists.Depending on the input style you are using, you address a message either by saying the name of a Connectionuser or distribution list, or by using the phone keypad to spell the name of the user or list, or to enter theextension or list number.

The following special delivery options are available:

Mark a message urgent so that Connection sends it before regular messages.Urgent

Request a return receipt so that Connection notifies you when the recipient opensthe message.

You may or may not receive receipts in response to your requests,depending on how your recipient's and your voicemail accounts are setup. And when you do receive receipts, they can be either read receiptsor delivery receipts, again depending on how the voicemail accounts areset up.

Note

Return receipt

Mark a message private so that the recipient knows to treat it confidentially.Connection users cannot forward private messages by phone.

Private

Deliver the message at the future date or time that you specify.Future delivery

In addition to audio messages, you can also record a video message for an identified or unidentified user incase of Ring Not Answered (RNA) using phone keypad only.

Sending a Voice Message by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Send a Message.Step 3 Follow the prompts to record, address, and send the voice message.

To pause or resume recording, press 8. To end recording, press #.


Voicemail BasicsSending a Voice Message by Using the Phone Keypad

• While addressing the message, press ## to switch between spelling and number entry.

• To address the message to a private list, enter the list number by using number entry, or, if thelist has a display name in the Messaging Assistant web tool, spell the name by using spellingentry.

• When more than one user matches your addressing entries, Connection plays a list of matchesthat you can navigate quickly. Press # to select a recipient from a list; press 7 to skip to theprevious name and 9 to skip to the next name; and press 77 to skip to the beginning of a listand 99 to skip to the end of a list.

Tip

Sending a Voice Message by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.Step 2 When Connection asks, "What do you want to do," say:

"Send a message."

To address the message before recording it or to specify a message property, say it now. For example:"Send an urgent message to Tim Smith" or "Send a private message."

Tip

Step 3 Record the message. When you are finished, press # or stay silent for a few seconds.

To pause or resume recording, press 8.

Step 4 When prompted, say the name of a message recipient.

If Connection adds a recipient that you did not intend, say "Remove" to remove the last recipient added or"Edit recipients" to remove other recipients.

When you are finished addressing the message, say "Done."

• For faster addressing, say the name of the next recipient before Connection finishes theconfirmation message.

• To temporarily switch to using the phone keypad for adding a recipient, press 9. Connectionreturns to voice-recognition mode after you add the recipient.

Tip

Step 5 Follow the prompts and use the following voice commands to finish the message:

Voice CommandAction

"Send"Send the message

"Edit recipients"Review or edit list of message recipients

"Add names"Add other recipients


Voicemail BasicsSending a Voice Message by Using Voice Commands

Voice CommandAction

"Change recording"Edit recorded message

"Review message properties"Review message properties

"Mark urgent"Mark message as urgent

"Mark private"Mark message as private

"Mark urgent and private"Mark message as urgent and private

"Return receipt"Mark message for return receipt

"Future delivery"Deliver the message at a future date or time

When Connection asks when you want the message delivered, say"Today," "Tomorrow," a day of the week, or a calendar date, anda time of day. You must say "Send" when you are ready to havethe message queued for future delivery.

"Cancel future delivery"Cancel future delivery

"Review message"Review recorded message and message properties

Checking MessagesRevised November 16, 2010

You can check new and savedmessages in your Cisco Unity Connectionmailbox by phone, as well as messagesin your email application.

You can save or delete messages during message playback or after you listen to an entire message.

Ask your Connection administrator if the system is set up to enforce a message-retention policy and, if so,how long it stores your messages before permanently deleting them. (Connection does not indicate when amessage-retention policy is enforced, nor does it warn you before messages are permanently deleted as a resultof such a policy.)

Once a user is signed in to Unity Connection, the user can only play the video messages received from theusers or outside callers through RNA scenarios. The user can not compose a video message even if the videomessaging is enabled for the user.

Note


Voicemail BasicsChecking Messages

Checking Messages by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the applicable menu option:

DescriptionOption

For messages in your Connection mailbox.Play New Messages or Review Old Messages

For messages in your email application.Play External Messages

Step 3 Follow the prompts to listen to and manage your messages.

Checking Messages by Using Voice Commands

Procedure


"Play Messages." Connection tells you the total number of new and saved messages in your Connectionmailbox, plays all new voice messages, emails, and receipts, then plays saved messages.

Or

Use the following commands to select the type of messages that you want to hear:

Voice CommandAction

"Play "

Hear new and saved voice messages or emails or externalmessages or receipts

(Depending on how Connection is set up at your organization,you may not receive all types of receipts.)

"Play new messages"Hear all new messages

"Play messages from"

Hear new or saved or deleted voice messages from a Connectionuser

"Play saved "

Hear saved voice messages or emails or external messages orreceipts


"Play saved messages"Hear all saved messages


Voicemail BasicsChecking Messages by Using the Phone Keypad

Voice CommandAction

"Play deleted "

Hear deleted voice messages or emails or receipts


"Play deleted messages"Hear all deleted messages

(Not available on some systems.)

Step 3 Follow the prompts and use the following voice commands to manage the message after you have listened toit:

Voice CommandAction

"Repeat"Replay message

"Previous"Play previous message

"Next"Play next message

"Save"Save or restore as saved

"Delete"Delete message

"Reply"Reply to message

"Reply all"Reply to all

"Resend"Resend original message (nondelivery receipts only)

"Call sender"Call message sender


"Forward"Forward message

"Mark new"Save or restore as new

N/ARewind message

"Fax"Send to a fax machine for printing


"Message properties"Play message properties

Replying to MessagesWhen you reply to a message, you can reply to only the sender or to the sender and all other recipients, andyou can add recipients. You can also respond to nondelivery receipts (NDRs) by resending the original message.


Voicemail BasicsReplying to Messages

A message from "Cisco Unity Connection Messaging System" means that the caller was not a Connectionuser or was not signed in as a user when the message was left. You cannot reply to messages from such callers.

Replying to a Voice Message by Using the Phone Keypad

Procedure

Step 1 After listening to the message, select the menu option Reply or Reply to All.Step 2 Follow the prompts to record, add more recipients to, and send the reply.


Step 3 After you send the reply, follow the prompts to handle the original message.

Replying to a Voice Message by Using Voice Commands

Procedure

Step 1 After listening to the message, say:

"Reply" to reply to the sender.

Or

"Reply All" to reply to the sender and to all message recipients.

Step 2 Record your reply. To pause or resume recording, press 8.

When you are finished, press # or stay silent for a few seconds.

Step 3 Follow the prompts and use the following voice commands to finish the reply:

Voice CommandAction










Voicemail BasicsReplying to a Voice Message by Using the Phone Keypad

Voice CommandAction






Step 4 After you send the reply, follow the prompts to handle the original message.

Forwarding MessagesMessages marked private cannot be forwarded by phone. This includes any voice message that you or anotherConnection user marked private.

Forwarding a Message by Using the Phone Keypad

Procedure

Step 1 After listening to the message, select the option Forward the Message.Step 2 Follow the prompts to record an introduction, address, and send the forwarded message.


• While addressing the message, press ## to switch between spelling and number entry.

• To address the message to a private list, enter the list number by using number entry, or, if thelist has a display name in the Messaging Assistant web tool, spell the name by using spellingentry.

• When more than one user matches your addressing entries, Connection plays a list of matchesthat you can navigate quickly. Press # to select a recipient from a list; press 7 to skip to theprevious name and 9 to skip to the next name; and press 77 to skip to the beginning of a listand 99 to skip to the end of a list.

Tip

Step 3 After you send the forwarded message, follow the prompts to handle the original message.


Voicemail BasicsForwarding Messages

Forwarding a Message by Using Voice Commands

Procedure

Step 1 After listening to the message, say "Forward."Step 2 Record an introduction to the forwarded message, if applicable. To pause or resume recording, press 8.

When you are finished, press # or stay silent for a few seconds.

Step 3 When prompted, say the name of a message recipient.

If Connection adds a recipient that you did not intend, say "Remove" to remove the last recipient added or"Edit recipients to remove other recipients.

When you are finished addressing the message, say "Done."

• For faster addressing, say the name of the next recipient before Connection finishes theconfirmation message.

• To temporarily switch to using the phone keypad for adding a recipient, press 9. Connectionreturns to voice-recognition mode after you add the recipient.

Tip

Step 4 Follow the prompts and use the following voice commands to finish the forwarded message:

Voice CommandAction















Voicemail BasicsForwarding a Message by Using Voice Commands

Step 5 After you have sent the forwarded message, follow the prompts to handle the original message.

Managing ReceiptsRevised November 16, 2010

As you work with Cisco Unity Connection, you may manage the following types of receipts:

Receipt message that informs you when the recipient plays your message.Read

Receipt message that informs youwhen yourmessagewas delivered to the intendedrecipient.

Delivery

Receipt message that informs you when your message could not be delivered tothe intended recipient.

Nondelivery

Although you can request only return receipts in the Connection phone interface, youmay be able to specificallyrequest read or delivery receipts by using an email application. Note that you may or may not receive receiptsin response to your requests, depending on how your recipient's and your voicemail accounts are set up. Andwhen you do receive receipts in response to your receipt requests, they can be either read receipts or deliveryreceipts, again depending on how the voicemail accounts are set up.

When you check messages, Connection plays receipts along with your other messages. You play and deletereceipts in the same way as other messages; you cannot reply to or forward them.

For read receipts, Connection plays a list of the recipients who played the message you sent. For nondeliveryreceipts (NDRs), Connection identifies recipients whose mailboxes did not accept the message.

After Connection plays an NDR, you can hear the original message and resend it to the recipient(s) who failedto receive it. You can record an introduction, modify the recipient list, and change delivery options whenresending a message. Once you resend the message, Connection automatically deletes the NDR.

Managing Receipts by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Play New Messages, then Receipts .Step 3 Follow the prompts to manage your receipts.


Voicemail BasicsManaging Receipts

Managing Receipts by Using Voice Commands

Procedure


"Play Receipts." Connection tells you the total number of receipts that you have, then plays them.

Or

"Play receipts." Connection tells you the number of receipts that meet your criteria,then plays them.

Step 3 Follow the prompts and use the following voice commands to manage the receipt after you have listened toit:

Voice CommandAction

"Repeat"Replay receipt

"Save"Save or restore as saved

"Delete"Delete receipt

"Resend"Resend original message (NDRs only)

"Mark new"Save as new

(No command available)Rewind receipt

"Message properties"Play receipt properties

"Play original message"Play original message (NDRs only)


Voicemail BasicsManaging Receipts by Using Voice Commands


Voicemail BasicsManaging Receipts by Using Voice Commands

C H A P T E R 4Finding Messages

• About Finding Messages, on page 17• Finding Messages by Using the Message Locator Option, on page 17• Finding Messages by Using the Phone View Option, on page 18• Finding Messages by Using the Go to Message Option, on page 20

About Finding MessagesCisco Unity Connection offers three options for finding messages by phone:

Allows you to find new and saved voice messages based on search criteria.Message Locator

Allows you to find new and saved voice messages based on search criteria,then displays results on your Cisco IP phone screen.

Phone View

Allows you to find a saved message based on the message number.Go to Message

Not all of these options may be available to you. Check with your Connection administrator.

Finding Messages by Using the Message Locator OptionWith Message Locator, you find voice messages from a particular user by entering the name of the user orthe extension. You can also find voice messages from all outside callers or messages left by callers who calledfrom a specific number.

Based on the criteria that you enter, Cisco Unity Connection begins playing messages as they are found. Bydefault, messages are presented in order of newest to oldest—regardless of whether the messages are new orsaved—though your Connection administrator may change this playback order.

Finding Messages with Message Locator by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.


Step 2 If you are not using voice commands, skip to Step 3.

If you are using voice commands, say "Touchtone conversation" or press 9 to temporarily change to usingthe phone keypad.

To switch back to using voice commands after you have finished using Message Locator, hang upand sign in to Connection again.

Tip

Step 3 At the Main menu, select the option Find Messages.Step 4 Select the applicable option and follow the prompts to find and manage the voice messages you are looking

for:DescriptionOption

When prompted, use the phone keypad to spell the name of the user or to enterthe extension of the user. Press ## to switch between spelling and number entry.

From Another user

Connection searches for any messages left by unidentified callers—includingoutside callers and users who did not sign in to Connection before calling from

From All OutsideCallers

an external phone or from a phone that is not associated with a user account (suchas a conference room).

When prompted, use the phone keypad to enter the phone number—or part of thenumber—of the caller, followed by #.

From a Specific OutsideCaller

Some callers may have additional digits at the beginning of their phonenumbers, such as codes for country, area, or city. Not all callers havephone numbers stored in the system. If you have trouble findingmessages from a specific caller, contact your Connection administrator.

Note

Finding Messages by Using the Phone View OptionWith Phone View, the screen of your Cisco IP phone provides a visual display of the sender, date, and timeof your voice messages. You enter search criteria to view selected voice messages on the phone screen. Bydefault, messages are listed in order of newest to oldest—regardless of whether the messages are new orsaved—though your Connection administrator may change this playback order.

Finding Messages with Phone View by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Find Messages.Step 3 Select the applicable option and follow the prompts to find the voice messages you are looking for:


Finding MessagesFinding Messages by Using the Phone View Option

DescriptionOption

Connection displays voice messages that have not been heard.All New Messages

Connection displays all new and saved voice messages.All Messages

When prompted, use the phone keypad to spell the name of the user or to enterthe extension of the user. Press ## to switch between spelling and number entry.

From Another User

Connection searches for any messages left by unidentified callers—includingoutside callers and users who did not sign in to Connection before calling from

From All Outside Callers

an external phone or from a phone that is not associated with a user account(such as a conference room).

When prompted, use the phone keypad to enter the phone number—or part ofthe number—of the caller, followed by #.

From a Specific OutsideCaller

Some callers may have additional digits at the beginning of their phone numbers,such as codes for country, area, or city. Not all callers have phone numbersstored in the system. If you have trouble finding messages from a specific caller,contact your Connection administrator

Step 4 After the message list displays on your phone screen, use the following soft keys to select messages that youwant Connection to play:

DescriptionOption

Start message playback for the selected message.Select

Go to the next page of messages, if applicable.Next

Go to the previous page of messages, if applicable.Previous

Displays the Go To and Exit soft keys. This key appears only on phones that displaya maximum of four soft keys.

More

Displays a screen that allows you to enter a message number by using the phonekeypad, then skips to that message by highlighting it.

Go To

Exit the displayed message list. This returns you to the Connection search-criteriaprompt.

Exit

Step 5 Follow the prompts to listen to and manage your messages.

Finding Messages with Phone View by Using Voice Commands

Procedure



Finding MessagesFinding Messages with Phone View by Using Voice Commands

Step 2 When Connection asks, "What do you want to do," use the applicable voice command to select the type ofmessages that you want displayed on your phone screen:

Voice CommandAction

"Show "View new and saved voice messages or receipts

"Show new messages"View all new voice messages

"Showmessages from"

View new or saved or deleted voice messages from aConnection user

"Show saved "View saved voice messages or receipts

"Show saved messages"View all saved voice messages

"Show deleted "View deleted voice messages or receipts

"Show deleted messages"View all deleted voice messages


Step 3 After the message list displays on your phone screen, use the following soft keys to select messages that youwant Connection to play:

Step 4 Use the following voice commands to manage messages after you have listened to them:

Finding Messages by Using the Go to Message OptionAs you listen to your messages, you can use the Go toMessage option to find a particular message by enteringthe number of the message.

Enviar un recordatorio para una sesión de capacitación planificadaPuede enviar notificaciones de sesiones de capacitación a los asistentes y presentadores y a usted mismo entre15 minutos y 2 semanas antes de que comience una sesión de capacitación planificada. Cuando selecciona unmensaje de correo electrónico para enviar, puede enviar el mensaje de correo electrónico predeterminado opersonalizar el mensaje. Para obtener más detalles, consulte Acerca de personalizar mensajes por correoelectrónico.

Procedure

Step 1 En la página Planificar sesión de capacitación o Editar sesión de capacitación planificada, seleccioneOpcionesde correo electrónico > Editar opciones de correo electrónico.

Step 2 En Recordatorio, marque la casilla junto a Recordatorio para asistentes de sesiones de capacitación.Step 3 Seleccione la hora antes de la sesión de capacitación en que desea que se envíen las notificaciones.Step 4 Si desea incluir notificaciones por correo electrónico adicionales, seleccioneAgregar otro correo electrónico

de recordatorio y seleccione con qué antelación desea que se envíe este recordatorio.


Finding MessagesFinding Messages by Using the Go to Message Option

Puede agregar hasta tres notificaciones por correo electrónico.Note

Step 5 Junto a Presentadores, en la lista desplegable, seleccione la antelación con la que desea enviar notificacionesde la sesión de capacitación a los presentadores.

Step 6 Junto a Organizador, en la lista desplegable, seleccione la antelación con la que desea recibir la notificaciónde la sesión de capacitación.

Step 7 Después de mediante la dirección de correo electrónico, escriba la dirección de correo electrónico a la quedesea que Training Center le envíe una notificación, en el siguiente formato: [email protected].

No escriba varias direcciones de correo electrónico en el cuadro. Si lo hace, su Training Center noenvía la notificación.

Note

Step 8 Seleccione Planificar o Actualizar.


Finding MessagesEnviar un recordatorio para una sesión de capacitación planificada


Finding MessagesEnviar un recordatorio para una sesión de capacitación planificada

C H A P T E R 5Managing Deleted Messages

• About Deleted Messages, on page 23• Permanently Deleting Deleted Messages, on page 23• Checking Deleted Messages, on page 24

About Deleted MessagesCisco Unity Connection saves your deleted messages; you can play, restore, or permanently delete them.

Permanently Deleting Deleted MessagesDeleting messages can be an important way to reduce the size of your mailbox, especially when Cisco UnityConnection is not set up to automatically delete messages once they reach a certain age.

Ask your Connection administrator if the system is set up to enforce a message-retention policy. Connectiondoes not indicate when a message-retention policy is enforced, nor does it warn you before messages arepermanently deleted as a result of such a policy. If Connection is not set up to do so, make sure that youpermanently delete messages periodically.

Related TopicsManaging the Size of Your Mailbox, on page 85

Permanently Deleting Messages by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Review Old Messages, then Deleted Messages.Step 3 Follow the prompts to review your deleted messages and delete them individually, or to delete all messages

at once.


Permanently Deleting Messages by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.Step 2 When Connection asks what you want to do, say:

"Empty Deleted Items folder" to permanently delete all deleted messages. Say "Yes" when Connectionprompts you to confirm the action.

Or

"Play deleted messages" to permanently delete messages one by one. After you have listened to a message,say "Delete" to permanently delete it. To skip to the next message without deleting the current message, say"Next."

Checking Deleted MessagesYou can play your deleted messages, just as you can play new and saved messages. You can also restore adeleted message as a new or saved message.

By default, the most recent messages are played first. Note that you cannot enable the Message Type menuor specify a playback order by message type for deleted messages.

Checking Deleted Messages by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Review Old Messages, then Deleted Messages.Step 3 Follow the prompts to manage a deleted message after you have listened to it.Step 4 When Connection asks, "What do you want to do," say

Example:

When Connection asks, "What do you want to do," say


Managing Deleted MessagesPermanently Deleting Messages by Using Voice Commands

Checking Deleted Messages by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.Step 2 When Connection asks "What do you want to do," say:

"Play deleted messages" to play all deleted messages.

Or

"Play deleted messages from " to hear deleted voice messages from a specific Connectionuser.

Or

"Play deleted " to hear deleted messages of a specific type. (Note thatConnection plays emails only for users who have the text-to-speech option.)

Step 3 Follow the prompts and use the following voice commands to manage a deleted message after you havelistened to it:

Voice CommandAction

"Repeat"Replay message

"Previous"Play previous message

"Next"Play next message

"Saved"Restore as saved

"Delete"Delete message permanently

"Reply"Reply to message

"Call sender"Call message sender


"Forward"Forward message

"Mark new"Restore as new


"Message properties"Play message properties


Managing Deleted MessagesChecking Deleted Messages by Using Voice Commands


Managing Deleted MessagesChecking Deleted Messages by Using Voice Commands

C H A P T E R 6Managing Dispatch Messages

• About Dispatch Messages, on page 27• Responding to Dispatch Messages, on page 27

About Dispatch MessagesDispatch messages are sent to a distribution list of users who are available to respond to issues. Only oneperson needs to accept a dispatch message. After Cisco Unity Connection plays a dispatch message, it providesthe following options:

Means that you are the only member of the distribution list who will accept themessage. Copies of the message are removed from the mailboxes of all otherrecipients, whether they have listened to the message or not.

Accept the message

Means that themessage is removed from your mailbox, but copies of themessageremain as unheard in the mailboxes of other recipients who have not yet declinedthe message.

If all other recipients have declined the dispatch message, you mustaccept it. You will not be allowed to decline the message.

Note

Decline the message

Means that the message remains as an unheard message in your mailbox and inthe mailboxes of the other recipients who have not yet declined the message.

Postpone the message

Responding to Dispatch MessagesNote the following considerations about responding to dispatch messages:

• If another recipient accepts the dispatch message before you accept it, your copy of the message isremoved from your mailbox.

• When you decline a dispatch message, Cisco Unity Connection does not move it to your deleted itemsfolder.

• Dispatch messages trigger the message indicator on your phone. If another recipient accepts a dispatchmessage, Connection turns off the indicator after it removes the message from your mailbox. There may


be a window of time between message removal and the indicator going off. If you find no new messagesafter noting the indicator, it likely is because you checked during this window.

• When configuring message notification rules to include dispatch messages, be aware that by the timeyou receive a notification and call in to retrieve the message, it may be gone from your mailbox becauseanother user has already accepted the message.

Related TopicsAbout Dispatch Messages, on page 27

Responding to a Dispatch Message by Using the Phone Keypad

Procedure

After listening to a dispatch message, follow the prompts to accept, decline, or postpone the message.

Responding to a Dispatch Message by Using Voice Commands

Procedure


"Play dispatch messages."

Step 3 After listening to a dispatch message, follow the prompts and use the following voice commands to respondto the message:

Voice CommandAction

"Accept"Accept the message

"Decline"Decline the message

"Postpone"Postpone the message


Managing Dispatch MessagesResponding to a Dispatch Message by Using the Phone Keypad

C H A P T E R 7Using Voice Commands to Place Calls

• About Using Voice Commands to Place Calls, on page 29• Placing Calls by Using Voice Commands, on page 29

About Using Voice Commands to Place CallsYou can place a call to a contact or to another Cisco Unity Connection user by saying the person's name, orphone number or extension.

For example, when you say "Call Harriet Smith," Connection finds the extension for Harriet in the corporatedirectory and places the call. When you say "Call Mom at home," Connection finds your mother's home phonenumber in your contact list and places the call.

To place calls by using voice commands, you must be signed in to Connection. This feature can be usefulwhen you are checking messages and want to place or return calls.

After you say a name, phone number, or extension, Connection plays a matching name or number and placesthe call. If Connection finds more than one match for a name or number that you requested, the first match isplayed and Connection will ask you to confirm whether the match is correct. If not, say "No," and Connectionwill continue to play the other matches.

Placing Calls by Using Voice CommandsProcedure


"Call " to call a Connection user. (For example, "Call Frank Edwards.")

Or

"Call at " to call a contact at a particular number. (Forexample, "Call Bob on his mobile" or "Call Service Department at work.")

Or


"Call " to call a Connection extension or a phone number. Say each digit individually. (For example,for extension 12345, say "Call one two three four five," not "Call twelve three forty-five.")

Step 3 As Connection says the name or number of the person you are calling, you can say "Cancel" to halt the lastaction without losing your connection to the system.

Related TopicsAbout Using Voice Commands to Place Calls, on page 29


Using Voice Commands to Place CallsPlacing Calls by Using Voice Commands

C H A P T E R 8Managing Meetings

• About Managing Meetings, on page 31• Listing Upcoming Meetings, on page 31• Starting Immediate Meetings in Cisco Unified MeetingPlace, on page 33

About Managing MeetingsRevised November 16, 2010

You can check upcoming appointments and meetings that are scheduled in Microsoft Outlook or in CiscoUnified MeetingPlace.

Other actions that you can take to manage your meetings include:

• Accepting or declining meeting invitations (Outlook meetings only).

• Joining a meeting that is in progress.

• Listing the participants of a meeting.

• Hearing the details of a meeting invitation.

• Sending a message to the meeting organizer.

• Sending a message to the meeting participants.

• Canceling a meeting (meeting organizer only).

• Starting an immediate meeting in Cisco Unified MeetingPlace.

Listing Upcoming MeetingsRevised November 16, 2010

In addition to playing a list of your upcoming meetings, Cisco Unity Connection plays details about eachmeeting and provides a list of actions you can take.


Listing Upcoming Meetings by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Meetings.Step 3 Follow the prompts to define the period of time for which you want to hear the list of meetings.Step 4 As each meeting is listed, follow the prompts to get details about the meeting, join the meeting, list the

participants, send a message to the organizer, send a message to the meeting participants, accept a meetinginvitation, or decline a meeting invitation. The meeting owner also has the option to cancel a meeting.

Listing Upcoming Meetings by Using Voice Commands

Procedure


"Play Meetings" or "List Meetings" to list the time, meeting organizer, and subject for all current andupcoming meetings.

Or

"Play Meetings on " or "List Meetings on " to list the time, meeting organizer, and subjectfor meetings on a specific date.

Step 3 Follow the prompts and use the following voice commands to manage a meeting after you have listened tothe description:

Voice CommandAction

"Join"Join a Cisco Unified MeetingPlace meeting

"List participants"Hear list of participants

"Details"Hear details from the meeting reminder

"Send message to organizer"Record a voice message to send to meeting organizer

"Send message to participants"Record a voice message to send to meeting participants

"Next"Hear the time, meeting organizer, and subject for the next meeting inyour calendar

"Previous"Hear the time, meeting organizer, and subject for the previous meetingin your calendar

"Accept"Accept a meeting request (Outlook meetings only)


Managing MeetingsListing Upcoming Meetings by Using the Phone Keypad

Voice CommandAction

"Decline"Decline a meeting request (Outlook meetings only)

"Cancel meeting"Cancel a meeting (meeting organizer only)

Starting Immediate Meetings in Cisco Unified MeetingPlaceRevised November 16, 2010

You can start an immediate meeting in Cisco Unified MeetingPlace and Cisco Unity Connection connectsyou to the meeting.

Starting an Immediate Meeting by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Meetings, then Start Meetings.Step 3 Follow the prompts to set up and join an immediate Cisco Unified MeetingPlace meeting for the current time.

Starting an Immediate Meeting by Using Voice Commands

Procedure


"Start Meeting."

Step 3 Follow the prompts to set up and join an immediate Cisco Unified MeetingPlace meeting for the current time.


Managing MeetingsStarting Immediate Meetings in Cisco Unified MeetingPlace


Managing MeetingsStarting an Immediate Meeting by Using Voice Commands

C H A P T E R 9Managing Personal Greetings

• About Personal Greetings, on page 35• Rerecording Your Current Greeting, on page 36• Turning Your Alternate Greeting On or Off, on page 37• Changing Greetings, on page 38• Playing All Greetings, on page 40• Recording Greetings in Additional Languages with a Multilingual System, on page 41

About Personal GreetingsCisco Unity Connection allows you to record up to six personal greetings. You can turn on as many greetingsas you want, and you can specify how long you want the greetings to stay on.

With a multilingual system, you have the option of providing your personal greetings in multiplelanguages—your default language and other languages available on your system. Note that you use the phonekeypad to manage greetings in languages other than your default language; you cannot use voice commands.

The six personal greetings and how they work are described below. Note that Connection plays the greetingsthat you turn on for the applicable situation, while some greetings override other greetings when they are on.

Standard Greeting

This greeting plays during the business hours that your Connection administrator specified for your organization,or in other situations when no other greeting is on.

By design, the standard greeting cannot be turned off.

Closed Greeting

Turn on this greeting when you want your callers to hear a recording from you during the nonbusiness hoursthat your Connection administrator specified for your organization. (For example, "Sorry, I am not availableto answer your call. Company office hours are .")

When it is on, the closed greeting overrides the standard greeting during nonbusiness hours.

Alternate Greeting

Turn on this greeting for a specific time period when you want to provide information about specialcircumstances, such as when you are on vacation. (For example, "I will be out of the office until .")

When it is on, the alternate greeting overrides all other greetings.


Your Connection administrator specifies whether the system transfers callers to your greeting without ringingyour phone, whether callers are able to skip your greeting, and whether callers can leave you a message whenyour alternate greeting is on. The Alternate Greeting page in the Messaging Assistant web tool indicates thecaller options that your administrator has enabled for you, if any. Note that caller options do not apply whenan outside caller or another Connection user dials your extension directly.

Other Connection users do not hear your alternate greeting when they send messages to you by phone. Whenyou turn on your alternate greeting, consider also changing your recorded name to include information thatyou are out of the office. Your recorded name plays when users address messages to you and when callerslook you up in the directory.

Tip

Connection may play a prompt to remind you that your alternate greeting is on after you sign in by phone.

Busy Greeting

Turn on this greeting when you want callers to know that you are on the phone. (For example, "I am currentlyon another line, please leave a message.")

When it is on, the busy greeting overrides the standard, closed, and internal greetings when your phone isbusy.

Note that not all phone systems provide the support necessary for the Connection busy greeting to work. Forassistance, talk to your Connection administrator.

Internal Greeting

Turn on this greeting when you want to provide information that coworkers might need to know. (For example,"I will be in conference room B until noon today.")

When it is on, the internal greeting overrides the standard and closed greetings, and plays only to callers withinyour organization when you do not answer your phone.

Note that not all phone systems provide the support necessary for the internal greeting to work. For assistance,talk to your Connection administrator.

Holiday Greeting

Turn on this greeting when you want callers to hear a recording from you during a holiday. (For example,"Happy holiday. I am not available to answer your call. I will be out of the office from to .")

When it is on, the holiday greeting overrides the standard greeting during nonbusiness hours.

Rerecording Your Current GreetingIn this section, you make a new recording for the greeting that Cisco Unity Connection is currently set to play.

Rerecording Your Current Greeting by Using the Phone Keypad

Procedure



Managing Personal GreetingsRerecording Your Current Greeting

Step 2 On a single-language system, at the Main menu, select the option Setup Options, then Greetings.

Or

On amultilingual system, at theMainmenu, select the option Setup Options, thenGreetings, and .

Step 3 After Connection plays your current greeting, follow the prompts to rerecord it.


Rerecording Your Current Greeting by Phone Using Voice Commands

Procedure


"Record my greeting."

Step 3 Press # when you are finished.

Turning Your Alternate Greeting On or OffWhen you turn on your alternate greeting, you can set a date and time for it to turn off or you can leave it onindefinitely.

Turning Your Alternate Greeting On or Off by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 On a single-language system, at the Main menu, select the option Setup Options, then Greetings.

Or


Step 3 Press # to skip hearing your current greeting.Step 4 Follow the prompts to turn your alternate greeting on or off.Step 5 If you turned on your alternate greeting, follow the prompts to set when you want it turned off or to leave it

on indefinitely.


Managing Personal GreetingsRerecording Your Current Greeting by Phone Using Voice Commands

Turning Your Alternate Greeting On or Off by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.Step 2 When Connection asks, "What do you want to do," say either:

"Turn on my alternate greeting" (greeting is left on indefinitely) or "Turn on alternate greeting until at ."

Or

"Turn off my alternate greeting."

Changing GreetingsWhen you turn on a personal greeting, you specify how long you want it available for use. Cisco UnityConnection plays the greeting in the applicable situation until the date and time that you specified, and thenthe greeting is automatically turned off. For example, you can set your alternate greeting to stop playing onthe day that you return from a vacation.

You can also set a greeting to play indefinitely, which is useful when you turn on the busy or closed greeting.

You select from one of the following sources to specify what callers hear when a greeting is on:

Connection plays a greeting that you record.

Recording a greeting does not turn it on.Note

Rerecord This Greeting

Connection plays a prerecorded greeting along with your recorded name(for example, "Sorry, is not available"). If you do not have arecorded name, Connection uses text-to-speech to read your display nameinstead. When a greeting is on but not recorded, Connection plays aprerecorded system greeting.

System Greeting

You can turn off a greeting at any time. When a greeting is off, Connection no longer plays it, though therecording is not erased.

If you record a personal greeting then set the greeting to use the system greeting, your recording is no longeravailable by phone. Record and enable a new personal greeting.

Tip


Managing Personal GreetingsTurning Your Alternate Greeting On or Off by Using Voice Commands

Changing a Greeting by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 On a single-language system, at the Main menu, select the option Setup Options, then Greetings.

Or


Step 3 Connection plays your current greeting. You can press # to skip hearing it.Step 4 Follow the prompts to select the greeting that you want to change, then to make changes.


Changing a Greeting by Using Voice Commands

Procedure

Step 1 Call and sign in to Connection.Step 2 When Connection asks, "What do you want to do," use the following commands to change the greeting and

follow any additional prompts:

Voice CommandAction

"Play my greeting"Play standard greeting

"Play greeting"Play a specific greeting

"Record my greeting"Record or rerecord the standard greeting

"Record my greeting"Record or rerecord the closed, alternate, busy, internal,or holiday greeting

"Use my default greeting"Use the system greeting for the standard greeting

"Use default greeting"Use the system greeting for a specific greeting

"Play nothing for my greeting"Use nothing for a greeting

(Callers will hear only a tone to signal that they shouldleave a message.)

"Turn on greeting"Turn a greeting on indefinitely

"Turn on greeting until at"

Turn a greeting on until a specific date and time


Managing Personal GreetingsChanging a Greeting by Using the Phone Keypad

Voice CommandAction

"Turn off greeting"Turn a greeting off

"Greetings Help"Help

To pause or resume recording, press 8. To end recording, press # or stay silent for a few seconds.

Playing All GreetingsCisco Unity Connection plays your current greeting first, then the remaining greetings.

Playing All Greetings by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 On a single-language system, at the Main menu, select the option Setup Options, then Greetings, and Play

All Greetings.

Or

On a multilingual system, at the Main menu, select the option Setup Options, then Greetings, , and Play All Greetings.

Connection plays all six greetings, starting with your current greeting.

Playing All Greetings by Using Voice Commands

Procedure


"Play all greetings."

Connection plays all six greetings, starting with your current greeting. For each greeting, Connection tellsyou whether it is turned on or off.


Managing Personal GreetingsPlaying All Greetings

Recording Greetings in Additional Languages with aMultilingual System

With a multilingual system, you have the option of providing your greetings in multiple languages. Forexample, if Cisco Unity Connection is set up to provide prompts in French and Spanish, you might recordyour standard greeting in both languages so that Spanish- and French-speaking callers can hear your greetingin their own language.

If you do not record a greeting in a language that your system provides, Connection will play the systemgreeting for calls associated with that language. For example, if you recorded your standard greeting in Frenchbut not in Spanish, Spanish-speaking callers would hear the system greeting for you, while French-speakingcallers would hear the French greeting that you recorded.

Note that when you select a language in which to record a greeting, Connection plays the Greetings menuoptions in the same language.

Recording a Greeting in an Additional Language by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At theMainmenu, select the option Setup Options, thenGreetings, and .Step 3 Connection plays your current greeting. You can press # to skip hearing it.Step 4 Follow the prompts to select the greeting that you want to record and to record it.


Recording a Greeting in an Additional Language by Using Voice Commands

Procedure


"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, select the option Greetings, then .Step 4 Connection plays your current greeting. You can press # to skip hearing it.Step 5 Follow the prompts to select the greeting that you want to record and to record it.

To pause or resume recording, press 8. To end recording, press # or stay silent for a few seconds.


Managing Personal GreetingsRecording Greetings in Additional Languages with a Multilingual System

To switch back to using voice commands, keep pressing * until you hear the "Voice CommandConversation" prompt.

Tip


Managing Personal GreetingsRecording a Greeting in an Additional Language by Using Voice Commands

C H A P T E R 10Managing Message Notification

• About Message Notification, on page 43• Turning Notification to Devices On or Off, on page 43• Changing Notification Phone Numbers, on page 44

About Message NotificationCisco Unity Connection can call a phone or pager to notify you of new messages.

You can turn notification on and off, and change notification phone numbers for your home phone, workphone, mobile phone, and a pager.

If you are using the Messaging Assistant web tool, you have more options and more notification devicesavailable there. See Help in the Messaging Assistant.

Note

Turning Notification to Devices On or OffYou can turn notification on and off for your home phone, work phone, mobile phone, and a pager. Turninga notification device off does not delete its settings.

Turning Notification to a Device On or Off by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Message Notification.Step 3 After Connection announces your notification status, follow the prompts to turn notification on or off for a

pager, home phone, work phone, or mobile phone.


Turning Notification to a Device On or Off by Using Voice Commands

Procedure



Step 3 On the phone keypad, select the option Message Settings, then Message Notification.Step 4 After Connection announces your notification status, follow the prompts to turn notification on or off for a

pager, home phone, work phone, or mobile phone.


Tip

Changing Notification Phone NumbersYou can change the notification number for your home phone, work phone, mobile phone, and a pager.

For phone numbers inside your organization, enter an extension. For external phone numbers, begin with anyaccess code needed to make an external call (for example, 9). For long-distance numbers, include the applicabledialing codes (for example, 1 and the area code). Use the # key to add 1-second pauses, as necessary.

Changing a Notification Phone Number by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Message Notification.Step 3 After Connection announces your notification status, follow the prompts to change the notification number

for a pager, home phone, work phone, or mobile phone.

Changing a Notification Phone Number by Using Voice Commands

Procedure



Managing Message NotificationTurning Notification to a Device On or Off by Using Voice Commands


Step 3 On the phone keypad, select the option Message Settings, then Message Notification.Step 4 After Connection announces your notification status, follow the prompts to change the notification number

for a pager, home phone, work phone, or mobile phone.


Tip


Managing Message NotificationChanging a Notification Phone Number by Using Voice Commands


Managing Message NotificationChanging a Notification Phone Number by Using Voice Commands

C H A P T E R 11Managing Private Lists

• About Private Lists, on page 47• Creating Private Lists, on page 47• Changing the Members of Private Lists, on page 48• Changing the Recorded Names of Private Lists, on page 50• Deleting Private Lists, on page 51

About Private ListsYou can use private lists to create your own groups of voice message recipients. When you address a voicemessage to one of your private lists, all of the recipients on the list receive the message. Cisco Unity Connectionprovides several private lists for you to personalize.

Only you can send voice messages to your private lists. You can do so by using the phone keypad or voicecommands. You cannot send messages from your email application to your private lists.

Creating Private ListsYour Cisco Unity Connection administrator specifies the maximum number of lists that you can manage. Thelists are prenumbered. Once you have added names to a list, Connection plays the list number as an identificationwhen you manage your lists.

Although you can create private lists by phone, it is easier to do so in the Messaging Assistant web tool.Tip

Creating a Private List by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Private Lists, and Change

the Names on a Private List.


Step 3 Enter the number of an unused list.

f you do not know a number for an unused list, at the Main menu, select the option Setup Options,then Message Settings, and Private Lists, and Hear Private Lists. Connection plays informationabout any lists already in use, including the list numbers, so use a number other than the one(s) youhear.

Tip

Step 4 After Connection says "Private List ," follow the prompts to add names to the list.Step 5 When you are finished adding names, select the optionRerecord the Name of the List and follow the prompts

to record a name for the list.

Creating a Private List by Using Voice Commands

Procedure



Step 3 On the phone keypad, select the option Message Settings, then Private Lists, and Change the Names on aPrivate List.

Step 4 Enter the number of an unused list.

If you do not know a number for an unused list, select the option Message Settings, then PrivateLists, andHear Private Lists. Connection plays information about any lists already in use, includingthe list numbers, so use a number other than the one(s) you hear.

Tip

Step 5 After Connection says "Private List ," follow the prompts to add names to the list.Step 6 When you are finished adding names, select the optionRerecord the Name of the List and follow the prompts

to record a name for the list.


Tip

Changing the Members of Private ListsThemaximum number of members that you can add to a private list is specified by your CiscoUnity Connectionadministrator. Any user or system distribution list that is included in the directory can be a member of yourprivate lists.

Depending on howConnection is set up at your organization, you may be able to send and respond to messagesfrom users on remote voice messaging systems who are not in the directory. If so, you can also include theseusers—known as remote contacts—in your private lists.


Managing Private ListsCreating a Private List by Using Voice Commands

If you try to add a user, system distribution list, or remote contact that is already a member of the private list,Connection does not add the member to the same list again.

You can add members to, and review and delete members from your private lists.

Administrative changes to private list members may cause them to be presented differently when you reviewyour lists later. Occasionally, administrative changes may even cause some members to be removed fromyour lists without notice. Your Connection administrator should be able to inform you before changes occur,though you will still need to re-add these members to your lists in the event that they are inadvertently removed.

Note

Changing the Members of a Private List by Using the Phone Keypad

Procedure

Step 1 Call and sign in to Connection.Step 2 At the Main menu, select the option Setup Options, then Message Settings, and Private Lists, and Change

the Names.Step 3 Follow the prompts to select the list whose members you want to change and to add, review, or delete members.

When you review the list members, you can quickly navigate through them. Press 3 to delete arecipient from the list; press 7 to skip to the previous name and 9 to skip to the next name; and press77 to skip to the beginning of the list and 99 to skip to the end.

Tip

Changing the Members of a Private List by Using Voice Commands

Procedure



Step 3 On the phone keypad, select the option Message Settings, then Private Lists, and Change the Names.Step 4 Follow the prompts to select the list whose members you want to change and to add, review, or delete members.

When you review the list members, you can quickly navigate through them. Press 3 to delete arecipient from the list; press 7 to skip to the previous name and 9 to skip to the next name; and press77 to skip to the beginning of the list and 99 to skip to the end.

Tip


Managing Private ListsChanging the Members of a Private List by Using the Phone Keypad


Tip

Changing the Recorded Names of Private ListsEach private list has a recorded name. When you address messages to private lists, Cisco Unity Connectionplays the recorded name so that you can confirm that you have addressed the message to the correct list.

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