USER GUIDE Making Transfers & Payments

This guide is to help you with transfers and payments when using the online banking platform.

1. Transfers • From the home page, select the account you wish to use.

• Then select ‘Payments and Transfers’ from the left-hand menu.

USER GUIDE: Making Transfers & Payments

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• To transfer money, choose which account you wish to send money from and fill in the mandatory payee details.

• You can then enter the amount and a reference.

• You also have the option to pre-date transfers by entering a di�erent payment date.

• Finish by selecting ‘Pay’.

1.1 Cross Currency Transfers• Select the ‘International’ tab under ‘Payments and Transfers’ to make a cross currency

payment.

• Complete all the mandatory fields.

• You can also choose how to pay for any additional charges incurred by the receiving bank.

• Finish by selecting ‘Pay’.

2. Direct Debits• To view a list of your ‘Active’ and ‘Cancelled’ Direct Debits, select ‘Direct Debits’ from the

drop-down list below ‘Payments and Transfers’ – in the left-hand menu.

3. Standing Orders• Select ‘Standing Orders’ from the drop-down list below ‘Payments and Transfers’ – in the

left-hand menu.

• To set up a new standing order, select ‘+ Add Standing Order’ and complete the mandatory fields.

• Finish by selecting ‘Submit’.

1. Transfers • From the home page, select the account you wish to use.

• Then select ‘Payments and Transfers’ from the left-hand menu.

USER GUIDE: Making Transfers & Payments

3

• To transfer money, choose which account you wish to send money from and fill in the mandatory payee details.

• You can then enter the amount and a reference.

• You also have the option to pre-date transfers by entering a di�erent payment date.

• Finish by selecting ‘Pay’.

1.1 Cross Currency Transfers• Select the ‘International’ tab under ‘Payments and Transfers’ to make a cross currency

payment.

• Complete all the mandatory fields.

• You can also choose how to pay for any additional charges incurred by the receiving bank.

• Finish by selecting ‘Pay’.

2. Direct Debits• To view a list of your ‘Active’ and ‘Cancelled’ Direct Debits, select ‘Direct Debits’ from the

drop-down list below ‘Payments and Transfers’ – in the left-hand menu.

3. Standing Orders• Select ‘Standing Orders’ from the drop-down list below ‘Payments and Transfers’ – in the

left-hand menu.

• To set up a new standing order, select ‘+ Add Standing Order’ and complete the mandatory fields.

• Finish by selecting ‘Submit’.

4. FX Rates• To view a list of current cross currency rates, select ‘FX Rates’ from the drop-down list

below ‘Payments and Transfers’ – in the left-hand menu.

• You can then view rates for payments and for cash by selecting the tabs ‘FX Rates for Payments’ and ‘FX Rates for Cash’.

Please note that FX payment rates are for indicative purposes only and are updated every 15 minutes.

The FX rate applied to individual transactions will be displayed when the transaction is debited to your bank account.

5. Outstanding Payments & Transfers• To view a list of single or bulk transactions, select ‘Outstanding Payments and Transfers’

from the drop-down list below ‘Payments and Transfers’ – in the left-hand menu.

You can filter the search by selecting from:

• Future Dated Payments

• Awaiting Transactions

• Held Transactions

• Recurring Transfers

6. Bulk & Batch PaymentsPlease see Guide 4 for information and guidance on Bulk & Batch payments.

USER GUIDE: Making Transfers & Payments

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4. FX Rates• To view a list of current cross currency rates, select ‘FX Rates’ from the drop-down list

below ‘Payments and Transfers’ – in the left-hand menu.

• You can then view rates for payments and for cash by selecting the tabs ‘FX Rates for Payments’ and ‘FX Rates for Cash’.

Please note that FX payment rates are for indicative purposes only and are updated every 15 minutes.

The FX rate applied to individual transactions will be displayed when the transaction is debited to your bank account.

5. Outstanding Payments & Transfers• To view a list of single or bulk transactions, select ‘Outstanding Payments and Transfers’

from the drop-down list below ‘Payments and Transfers’ – in the left-hand menu.

You can filter the search by selecting from:

• Future Dated Payments

• Awaiting Transactions

• Held Transactions

• Recurring Transfers

6. Bulk & Batch PaymentsPlease see Guide 4 for information and guidance on Bulk & Batch payments.

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