SafeEntry NRIC User Guide

v1.0.10

SafeEntry NRIC User Guide1.0 About SafeEntry 1.1 What is SafeEntry NRIC 1.2 How to sign up for SafeEntry NRIC

1.3 How to sign up for SafeEntry NRIC (businesses not registered with ACRA)

4.0 Resolving error 4.1 See visitor count: Update branch error 4.2 See visitor count: Create new branch error

4.3 Reset camera permission for iOS and Android if your NRIC scanner is having issues

5.0 More information 5.1 Get more information on SafeEntry for businesses in construction, marine and process work sites

2.0 For first time users: how to set up SafeEntry 2.1 Start using SafeEntry for your business 2.2 How to find your branch code 2.3 Set up SafeEntry NRIC to use with a smartphone 2.4 Set up SafeEntry NRIC to use with PC and barcode scanners

3.0 Check your visitor count 3.1 Check the total number of people that have visited a branch of your Business 3.2 Update or edit branch details for your business 3.3 Remove or delete a branch of your business

What is SafeEntry NRIC

What is SafeEntry NRIC, how do I get SafeEntry QR?

SafeEntry with NRIC

SafeEntry NRIC is recommended for high-traffic venues. It

is also recommended for venues which have a significant

number of visitors who may not be digitally-savvy, or do not

have newer phone models and data connectivity.

To register for SafeEntry NRIC, please visit

https://www.safeentry.gov.sg/registrations/new

Or visit this section for more details.

SafeEntry with QR

SafeEntry QR is more suitable for venues with lower traffic.

Businesses may choose to provide both SafeEntry modes where

resources allow, in order to cater to visitors who do not have a

mobile phone and/or their NRIC with them.

If you wish to get QR code for SafeEntry instead, please visit

https://www.ndi-api.gov.sg/safeentry as you will not receive a QR

code if you had previously only signed up for SafeEntry NRIC.

How to sign up for SafeEntry NRIC

How to sign up for SafeEntry NRICStep 1: Log on to https://safeentry.gov.sg

Click ‘Get started’

How to sign up for SafeEntry NRICStep 2: Click “Register your Business”

Click “Register your Business”

How to sign up for SafeEntry NRICStep 3: Click “Go to CorpPass” to use your CorpPass details to register

Click “Go To CorpPass”

How to sign up for SafeEntry NRICStep 4: Click “Log in with CorpPass”

Click “Log in with Corpass”

How to sign up for SafeEntry NRICStep 5: Enter your CorpPass credentials and log in

Click “Login”

How to sign up for SafeEntry NRICStep 6: After logging in with CorpPass, complete and submit the request form

Click “Submit”

Complete the form

How to sign up for SafeEntry NRICStep 7: After submitting your request, you will receive an update within 24 hours. You may return to the SafeEntry homepage

Click on “Return to home”

How to sign up for SafeEntry NRICStep 8: Once your account has been approved, you will receive a email titled “Account approved! Welcome to SafeEntry”

Use your approved business name and business email to log in to your account

How to sign up for SafeEntry NRIC (for businesses not registered with ACRA)

Sign up for SafeEntry if your business is not registered with ACRA

Step 1: Log on to https://safeentry.gov.sg

Click ‘Get started’

Sign up for SafeEntry if your business is not registered with ACRA

Step 2: Click “Register your Business”

Click “Register your Business”

Sign up for SafeEntry if your business is not registered with ACRA

Step 3: Click on Email tab and fill in your business name and email, then submit your request

Step 1: Click “Email” tab

Step 2: Complete the form

Step 3: Click “Submit”

Sign up for SafeEntry if your business is not registered with ACRAStep 4: Complete the registration form with supporting documents and other details and submit

Click “Submit”

Complete the form

Note:

For Proof of ownership, please attach a photo that proves your affiliation to the business. It can be your namecard, contract or a bill that bears the company name or address. See the full list of accepted documents here

ACRA/Bizfile printout is not a valid supporting document

Sign up for SafeEntry if your business is not registered with ACRA

Step 5: After submitting your request, you will receive an update within 36 hours. You may return to the SafeEntry homepage

Click “Return to home page”

Sign up for SafeEntry if your business is not registered with ACRAStep 6: Once your account has been approved, you will receive a email titled “Account approved! Welcome to SafeEntry”

Use your approved business name and business email to log in to your account

Start using SafeEntry: Add a branch

Start using SafeEntry for your business: Add a branchStep 1: Log in to your account @ https://safeentry.gov.sg/logins/new

using your registered business name and email

Log in credentials Enter details and

click “login”

Step 2: Enter One-Time Pin (OTP) sent to your business email.

Enter OTP and click “Submit” Click “Resend OTP”

if you did not receive your OTP

Start using SafeEntry: Add a branch

Step 3: Click “add a branch” to get started

Click “Add a branch”

Note:You will need to add at least 1 branch to get started. What is a branch? It is simply a business location where you will be using SafeEntry.

If your business only has 1 location, you will only need to add 1 business premise. If you’re using SafeEntry at more than 1 location, you can create multiple “branches”.

Regardless of the number of entrances and exits at a single location, you will only need to create 1 branch for it and use the same branch code to scan visitors.

Start using SafeEntry: Add a branch

Step 4) Select a street address from the dropdown

Step 3) Enter your business address’s postal code

Step 2) Enter your business name

Step 4 Part 1: Complete the form to set up a branch for your business

Start using SafeEntry: Add a branch

Step 1) Select a business category

Step 7) Enter the maximum amount of visitors allowed at this location at any one point of time

Step 6) Enter your business’s operating hours, leave as default if your business operates 24 hours

Step 5) Enter unit number, if your address does not have a unit number, enter block number instead

Allowable visitor capacity calculationVisitor capacity is calculated based on occupant load per square meter of usable space.

For more information, please visit URA Safe Distancing guidelines

Step 4 Part 2: Complete the form to set up a branch for your business

Start using SafeEntry: Add a branch

Step 8) Check “Share crowd data on SpaceOut” if you want members of public to be able to check the crowd level at your location on SpaceOut.

Step 9) Create branch

Step 7) If you want to reduce crowds at your site, check “Enable crowd restrictions”

DO NOT CHECK THIS unless you are a CMP work site or construction-related business that is required to enable visitor restrictions at your work site

Start using SafeEntry: Add a branchStep 5: After creating your branch, share the branch code staff handling check-ins at the location

Branch code

Copy set up link

Note:The branch code is unique to each branch.

Share this code along with the set up link with staff handling visitor check-ins at the location by clicking on the copy button

To start checking in visitors, they can click the link and enter the code.

How to find your branch code

How to find your branch codeStep 1: Log in to your account @ https://safeentry.gov.sg/logins/new

using your registered business name and email

Log in credentials Enter details and

click “login”

Step 2: Enter One-Time Pin (OTP) sent to your business email.

Enter OTP and click “Submit” Click “Resend OTP”

if you did not receive your OTP

How to find your branch code

How to find your branch codeStep 3: After log in, you will find the branch code on your dashboard

Branch code

Note:

The branch code is generated after you

create a branch

After your branch has been created, you will be able to see

the branch code on your dashboard.

Share the branch code along with this link:

(https://www.safeentry.gov.sg/logins/new_clicker_login)

with staff handling visitor check-ins at the location. They

can access the link and use the branch code to start

receiving visitors.

How to Set up SafeEntry NRIC to use with a smartphone-based camera scanner

Step 1: Launch your mobile browserNote:

If you are an Android user:

Please make sure you are using Chrome and, if that

doesn’t work, try Firefox.

If you are an iOS user:

Please make sure you are using Safari. The barcode

scanner library that we use only works on Safari for iOS

devices due to Apple’s restrictions.

The scanning function does not work on Chrome, Firefox,

other third party browsers. It also does not work on

in-app Safari (this might happen if you click the SafeEntry

link from within another app).Image credits: itpro.co.uk

How to Set up SafeEntry NRIC to use with a smartphone

Note:

You can get your branch code after setting up a business

premise.

Don’t know where to find the code? Ask your

management or admin to log onto this link:

https://safeentry.gov.sg/logins/new or visit this section

for more details.

Step 2: Log on to https://www.safeentry.gov.sg/logins/new_clicker_login

Enter the branch code provided to you.

How to Set up SafeEntry NRIC to use with a smartphone

Give a name to the entrance or exit where staff will be scanning visitor NRICs. e.g. “Front entrance” When complete, click “Login” to start checking in visitors.

Step 3: Select a traffic flow. Choose between “Entry (Check-in)” or “Exit (Check-out)”

How to select a traffic flow:

Click on “Switch” if you need to change from “Entry (Check-in)” to

“Exit (Check-out)” modes.

Use “Entry (Check-in)” to scan visitors leaving the location.

Select “Exit (Check-out)” to scan visitors leaving the location.

Note: In order for visitor count to be accurate, you will need to set up

“Scan Exit” to scan visitors leaving the location.

Please ensure you do not use multiple tabs on your mobile browser

to concurrently scan both entrance and exit for visitors as it will

cause issues to the scanning function on your smartphone

Step 1) Click on "Switch" to toggle Scan Entrance or “Scan Exit Setup

Traffic flow selected

Step 2) Select “Scan NRICs” to use Smartphone to scan NRIC

How to Set up SafeEntry NRIC to use with a smartphone

Step 4: Give SafeEntry permission to use the camera for NRIC scanning

Select “Allow” when prompted by your browser to give SafeEntry permission to use the camera for SafeEntry NRIC scanner

Note:

If the camera permission prompt does not appear, you can

visit this section:

more information on how to enable camera permissions

How to Set up SafeEntry NRIC to use with a smartphone

Step 5a: Start scanning visitor IDs with NRIC barcodes

If visitor entry is successfully recorded, you will see a confirmation in green along with the last 3-digits of the NRIC

If visitor’s visitor IDs barcode is blurred or not working correctly, you will see an error in yellow

How to Set up SafeEntry NRIC to use with a smartphone

Start by scanning visitor IDs with their NRIC barcodes on the viewfinder

Step 5b: Use the manual registration for NRIC/FIN input

If an NRIC barcode cannot be scanned, is prompting an error, or is not available, use the “Manual Registration” section to capture the ID details..

You may also use this section to capture the passport number of Foreign ID holders.

If visitor entry is successfully recorded, you will see a confirmation in green along with the last 3-digits of the NRIC.

If the visitor IDs is incorrectly entered, you will see an error in yellow prompting for details to be re-entered

Fill in ID number i.e Visitor NRIC / FIN and click on “Check-in”

How to Set up SafeEntry NRIC to use with a smartphone

If a visitor is not allowed to enter based on the odd/even NRIC restriction, an alert will notify you that that they are not permitted to enter today

If you allow the visitor to enter the premises, select Ignore and allow entry to capture their NRIC for contact tracing.

Only select Deny entry if the visitor does not enter the premises.

Bypass result Deny result

Errors for “Scan NRICs” mode for smartphone

How to Set up SafeEntry NRIC to use with a smartphone

How to set up SafeEntry NRIC to use with PC and barcode scanner

Video tutorial on setting up NRIC scanner with PC and barcode scanner

YouTube Video tutorial: https://go.gov.sg/barcode-scanner-setup

Setting up NRIC scanner with PC and barcode scannerStep 1: Connect barcode scanner to PC or mobile computer

Image credits: Eyoyusa.com

Note:

If you are using a mobile computer with integrated

barcode scanner or cordless barcode scanner, you may

not be required to perform this step.

Note:

You can get your branch code after setting up a business

premise.

Don’t know where to find the code? Ask your

management or admin to log onto this link:

https://safeentry.gov.sg/logins/new or visit this section

for more details.

Step 2: Log on to https://www.safeentry.gov.sg/logins/new_clicker_login

Enter the branch code provided to you.

Setting up NRIC scanner with PC and barcode scanner

Give a name to the entrance or exit where staff will be scanning visitor NRICs. e.g. “Front entrance” When complete, click “Login” to start checking in visitors.

Step 3: Select a traffic flow. Choose between “Entry (Check-in)” or “Exit (Check-out)”

How to select a traffic flow:

Click on “Switch” if you need to change from “Entry (Check-in)” to

“Exit (Check-out)” modes.

Use “Entry (Check-in)” to scan visitors leaving the location.

Select “Exit (Check-out)” to scan visitors leaving the location.

Note: In order for visitor count to be accurate, you will need to set up

“Scan Exit” to scan visitors leaving the location.

Please ensure you do not use multiple tabs on your mobile browser

to concurrently scan both entrance and exit for visitors as it will

cause issues to the scanning function on your smartphone

Step 1) Click on "Switch" to toggle Scan Entrance or “Scan Exit Setup

Traffic flow selected

Step 2) Select “Manual registration” to use PC and barcode scanner to check-in visitors

Setting up NRIC scanner with PC and barcode scanner

Step 4: Give SafeEntry permission to use the camera for NRIC scanning

Select “Allow” when prompted by your browser to give SafeEntry permission to use the camera for SafeEntry NRIC scanner

Note:

If the camera permission prompt does not appear, you can

visit this section:

more information on how to enable camera permissions

Setting up NRIC scanner with PC and barcode scanner

Step 5: “Manual registration only” mode for PC with Barcode Scanner

Use your barcode scanner to capture worker/authorised personnel’s ID details

If visitor entry is successfully recorded, you will see a confirmation in green along with the last 3-digits of the NRIC.

If the visitor IDs is incorrectly entered, you will see an error in yellow prompting for details to be re-entered

Setting up NRIC scanner with PC and barcode scanner

If a visitor is not allowed to enter based on the odd/even NRIC restriction, an alert will notify you that that they are not permitted to enter today

If you allow the visitor to enter the premises, select Ignore and allow entry to capture their NRIC for contact tracing.

Only select Deny entry if the visitor does not enter the premises.

Bypass result Deny result

Errors for “Manual registration only” mode for PC with Barcode Scanner

Setting up NRIC scanner with PC and barcode scanner

How to check the total number of people that have visited a branch

Check the total number of people that have visited a branchStep 1: Log in to your account @ https://safeentry.gov.sg/logins/new

using your registered business name and email

Log in credentials Enter details and

click “login”

Step 2: Enter One-Time Pin (OTP) sent to your business email to complete log in

Enter OTP and click “Submit” Click “Resend OTP”

if you did not receive your OTP

Check the total number of people that have visited a branch

Check the total number of people that have visited a branchStep 3: After log in, you will find the visitor count on your dashboard

Total number of visitors for the day

Note:

The current visitor count is based on total number of

visitor check-in that have been registered through

SafeEntry.

This count will not be accurate if you have not

implemented check-out flow. To find out more about how

to set up your check-out flow by setting up an exit along

with your entrance, visit this section to learn more

How to update or edit branch details for your business

Update or edit branch details for your businessStep 1: Log in to your account @ https://safeentry.gov.sg/logins/new

using your registered business name and email

Log in credentials Enter details and

click “login”

Step 2: Enter One-Time Pin (OTP) sent to your business email.

Enter OTP and click “Submit” Click “Resend OTP”

if you did not receive your OTP

Update or edit branch details for your business

Update or edit branch details for your businessStep 3: After clicking “Manage Branch” you will be able to make changes to the branch

Click on ‘Manage Branch’

Step 4: Update or edit business branch details and click “Modify Branch” to save changes

Update or edit branch details for your business

Enable or disable NRIC restriction

Update crowd alert thresholds for Spaceout.gov

Update branch operating hours

Click ‘Modify branch’ to save your changes

Update the total number of visitors allowed at any one point of time

Update branch name and address

Allowable visitor capacity calculationVisitor capacity is calculated based on occupant load per square meter of usable space.

For more information, please visit URA Safe Distancing guidelines

How to remove or delete a branch for your business

Remove or delete your business’s branchStep 1: Log in to your account @ https://safeentry.gov.sg/logins/new

using your registered business name and email

Log in credentials Enter details and

click “login”

Step 2: Enter One-Time Pin (OTP) sent to your business email.

Enter OTP and click “Submit” Click “Resend OTP”

if you did not receive your OTP

Remove or delete your business’s branch

Remove or delete your business’s branchStep 3: After clicking “Manage Branch” you will be able to make changes to the branch

Click on “Manage Branch”

Step 4: Clicking on “Delete branch” to remove business branch

Remove or delete your business’s branch

Click ‘Delete branch’ to remove branch

Click ‘Delete branch’ to confirm

Warning:

Deleting a branch will remove all

data related to visitor count on your

construction site permanently.

If you had made a mistake in branch

creation, please use edit or update

branch instead to make those

changes to retain your data.

How to reset camera permissions for iOS and Android if your NRIC

scanner is having issues

How to re-enable camera permission for iOS and Android if your NRIC scanner is having issues

iOS user

Android user

If you are an iOS user:Step 1: Ensure you are

accessing the website using Safari.

You will also need to ensure that camera permissions are granted.

How to re-enable camera permission for iOS if your NRIC scanner is having issues

Step 2: Open the system

Settings on the iOS

device.

Step 3: Scroll down and

Choose the Safari

browser for Settings.

How to re-enable camera permission for iOS if your NRIC scanner is having issues

Step 3: In Safari Settings,

look for “Settings for websites”

Step 4: Select “Camera”

Step 5: Select “Allow” to enable

Camera Access on All Websites

Step 6: You are now ready to use NRIC

scanner on your mobile device

If you are an Android user:Try using Chrome and, if that does not work, try Firefox.

You will also need to ensure that camera permissions are granted in the settings.

How to re-enable camera permission for Android if your NRIC scanner is having issues

Step 1:

Open the

Chrome app.

Step 2: Tap the icon with

3 dots and press Settings.

How to re-enable camera permission for Android if your NRIC scanner is having issues

Step 3: Select “Site settings”

Step 5: Tap to turn on

camera permission.

Step 4: Under Site

settings, select “Camera”

Step 6: You are now

ready to use NRIC

scanner on your mobile

device

Update branch to see visitor count from both SafeEntry NRIC and QR

Update branch to see visitor count from both SafeEntry NRIC and QR

Step 1: Log in to your account @ https://safeentry.gov.sg/logins/new

using your registered business name and email

Log in credentials

Enter details and click “log in”

Step 2: Enter One-Time Pin (OTP) sent to your business email.

Enter OTP and click “Submit”

Update branch to see visitor count from both SafeEntry NRIC and QR

Click “Resend OTP” if you did not receive your OTP

Step 3: Click “Update” to start activating visitor count for this branch.

Click “Update”to resolve conflict

Update branch to see visitor count from both SafeEntry NRIC and QR

Step 3 part 1: Update or edit business branch details

Update branch to see visitor count from both SafeEntry NRIC and QR

Select QR App ID that matches the venue.

This refers to the unique appID that is created over at SE QR portal for each venue.

For more information on how to find QR code venue, click here

Enter your publicly-known shopfront name to the name that people recognise i.e AI Marche Supermarket MBFC

This will make contact tracing more effective.

Step 3 part 2: Update or edit business branch details

Update branch to see visitor count from both SafeEntry NRIC and QR

Select QR App ID that matches the branch name

Select QR code with venue name matching your branch name and location

Select “No QR check-in at this branch” only if you do not have a QR code for this branch

Ensure postal code and address are correct to help make contact tracing easier

Enter unit number in the format of #01-01 or #B1-03. If your branch spans across multiple unit number, enter #01-01, #01-02,#03-03

Enter your business’s operating hours, leave as default if your business operates 24 hours

Step 3 part 3: Update or edit business branch details and click “Modify Branch” to save changes

Update branch to see visitor count from both SafeEntry NRIC and QR

Enter the maximum amount of visitors allowed at this location at any one point of time

Allowable visitor capacity calculationVisitor capacity is calculated based on occupant load per square meter of usable space.

For more information, please visit URA Safe Distancing guidelines

If you want to reduce crowds at your site, check “Enable crowd restrictions”

Check “Share crowd data on SpaceOut” if you want members of public to be able to check the crowd level at your location on SpaceOut.

DO NOT CHECK THIS unless you are a CMP work site or construction-related business that is required to enable visitor restrictions at your work site

Click ‘Modify branch’ to save your changes

Update crowd alert thresholds for Spaceout.gov

Create new branch to receive visitor counts from both SafeEntry QR

Create new branch to receive visitor counts from SafeEntry NRIC and QR

Step 1: Log in to your account @ https://safeentry.gov.sg/logins/new

using your registered business name and email

Log in credentials

Enter details and click “log in”

Step 2: Enter One-Time Pin (OTP) sent to your business email.

Enter OTP and click “Submit”

Create new branch to receive visitor counts from SafeEntry NRIC and QR

Click “Resend OTP” if you did not receive your OTP

Step 3: Click “Set up now” to start receive visitor counts for the QR branch code

Click “Set up now”to create new branch

Create new branch to receive visitor counts from SafeEntry NRIC and QR

Step 4 part 1: Create a branch - your visitor count will be reflected in the branch

Create new branch to receive visitor counts from SafeEntry NRIC and QR

Select QR App ID that matches the venue.

This refers to the unique appID that is created over at SE QR portal for each venue.

For more information on how to find QR code venue, click here

Enter your publicly-known shopfront name to the name that people recognise i.e ABC Store Clarke Quay

This will make contact tracing more effective.

Step 4 part 2: Complete your branch details

Create new branch to receive visitor counts from SafeEntry NRIC and QR

Select QR APP Id that matches your branch name to link your new QR code to the branch

If you don’t see the App ID you are looking for, Select “No QR check-in at this branch”

Select “I don’t want a QR code” only if you have decided not to have QR check-in at this branch.

Choose “Yes, sign up now” for more information how how to get a QR code for this branch

Step 4 part 3: Complete your branch details

Create new branch to receive visitor counts from SafeEntry NRIC and QR

Select a business category

Ensure postal code and address are correct to help make contact tracing easier

Enter unit number in the format of #01-01 or #B1-03. If your branch spans across multiple unit number, enter #01-01, #01-02,#03-03

Enter your business’s operating hours, leave as default if your business operates 24 hours

Enter the maximum amount of visitors allowed at this location at any one point of time

Allowable visitor capacity calculationVisitor capacity is calculated based on occupant load per square meter of usable space.

For more information, please visit URA Safe Distancing guidelines

Step 4 part 4: Create your branch

Create new branch to receive visitor counts from SafeEntry NRIC and QR

If you want to reduce crowds at your site, check “Enable crowd restrictions”

Check “Share crowd data on SpaceOut” if you want members of public to be able to check the crowd level at your location on SpaceOut.

DO NOT CHECK THIS unless you are a CMP work site or construction-related business that is required to enable visitor restrictions at your work site

Create branch

Step 4 part 6: After creating your branch, you should be able to see the visitor count

Create new branch to receive visitor counts from SafeEntry NRIC and QR

Total number of visitors for the day

Note:

The current visitor count is based on total number of

visitor check-in that have been registered through

SafeEntry.

This count will not be accurate if you have not

implemented check-out flow. To find out more about how

to set up your check-out flow by setting up an exit along

with your entrance, visit this section to learn more

Get more information for businesses in Construction, Marine and Process

(CMP) sectors

More information for businesses in CMP sectors

1. For more information on sector-specific guidelines, please visit here2. Visit SafeEntry.gov.sg for the full step-by-step guide and resources (including posters

you can display at the scanning stations)

- Check total number of people that have visited a construction site

- How to update/edit/delete your branch

- How to set up SafeEntry NRIC to use with PC and barcode scanner

3. FAQs are also available at support.safeentry.gov.sg4. For SafeEntry technical issues, visit this link to submit a support request5. For any other operational, sector or access code related queries:

a) Contact BCA @ https://www.bca.gov.sg/feedbackform

b) Contact MOM @ https://service2.mom.gov.sg/efeedback/Forms/eFeedback.aspx