user guide - standard chartered

User GuideOnline Banking & Mobile Banking

Apr 2020

Overseas Remittance with Foreign Currencies

Part 1 - Online Banking Payee Creation


Part 1 - Online Banking Payee Creation

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1 Payee Creation Initiation

1.1 – Add Bank Info by BIC/SWIFT Code (Recommended)

1.2 – Add Bank Info by Bank Name Search

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Add Payee Detail Information

Confirm Payee Detail Information

Completed Payee Detail Information

Edit/Supplement Payee Detail Information

1. Payee Creation Initiation

1. Login Online Banking. Click “To Overseas”under “Transfer

Money”.

2. Click“Add Telegraphic Transfer Beneficiary”.

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1.1. Add Receiving Bank with BIC/SWIFT Code

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1. Select the appropriate Payee Type. Click“Individual”if the payee is an

individual person or “Corporate” otherwise.

2. Select the Payee Bank’s Country from“Country/Market”dropdown list


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4 Char Bank Code

2 Char Location Code

2 Char Country Code

3 Char Branch Code (default to

use XXX if not specified)

BOFAUS3NXXX

Swift Code General Structure

The SWIFT code / BIC code is made up

of 8 or 11 characters,

Broken down as follows:

➢ 4 letters: Institution Code or bank code.

➢ 2 letters: country code

➢ 2 letters or digits: location code

➢ 3 letters or digits: branch code

Note: Where an 8-char code is given, Please

append XXX at the end to change to 11 chars

before searching or an error code “2000” bank not

found will be displayed

1. (Recommended approach) Search for bene bank by BIC/SWIFT Code.click the radio button, input a 11 char SWIFT code (add XXX at the end if 8 char SWIFT code given to you).

2. Click“Next”button to Search.

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4 Char Bank Code

2 Char Location Code

2 Char Country Code

3 Char Branch Code

BOFAUS3NXXX

Frequently Used BIC/SWIFT Code for Example:

To Hong Kong

Standard Chartered Bank (Hong Kong) Limited

SCBLHKHHXXX

HSBC (Hong Kong) Limited

HSBCHKHHHKH

To USA

JPMorgan Chase Bank, National Association

CHASUS33XXX

Bank of America, National Association

BOFAUS3NXXX (for USD)

BOFAUS6SXXX (for other currency)

To Singapore

Standard Chartered Bank (Singapore) Limited

SCBLSG22XXX

DBS Bank Ltd

DBSSSGSGXXX

1. Examples of SWIFT codes for common destination banks


1. Make sure the Bene Bank Country/Market and Bank Name is Correct. The City may be different (which is fine) as SWIFT code is usually linked to head office branch.

2. Select a branch with the correct BIC/SWIFT Code (Always 11 chars, so if SWIFT code given to you was 8 chars, look for any branch with XXX at the end with the same first 8 chars).

3. Click“Next”button to Add.

Note:

Please select the Same BIC/SWIFT

Code as the one provided to you

by your receiving bank. (If you

can’t find your branch name, just

choose any branch with the same

BIC/SWIFT Code you want)

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1.2. Add Receiving Bank by Bank Name Search

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1. (Alternatively you can also try) Click “Search by Bank”2. Start typing the receiving bank name in the dropdown list

and select the receiving bank name from the filtered list.Choose your bank’s city.

3. Click“Next" button to Search.

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Note: If you need to transfer fund to HSBC

Hong Kong, please type the complete bank

name as“The Hongkong and Shanghai

Banking Corporation Limited”

1.2. Add Receiving Bank by Bank Name Search

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3

Note:



by your receiving bank (Choose

ANY branch with the Same

BIC/SWIFT Code you want with XXX

at the end if yours was 8 chars)

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1. Check the Bene Bank Country/Market and Bank Name2. Select a branch with the correct BIC/SWIFT Code (11 chars) 3. Click“Next”button to Add

2. Add Payee Detail Information

1. Fill in the “Beneficiary Account

Details”. For European destination

banks, the IBAN code is used instead

of Account No.

2. For“Individual”Payee，please

input “First Name” and “Last Name”

Only English Characters are allowed

in these fields to fulfil the fund transfer

message standard.

3. Select Payee Nationality. The bene

resident status will be selected

automatically based on nationality.

Note: The items marked with“*”must

be filled in/selected to move to next page

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2. Add Payee Detail Information

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1. Please select the Payee’s Address

Country/Market (where the payee is residing)

2. Please input the Payee’s City and Address.

Special characters (e.g. $,%,#,@ &, etc..) is

not allowed in these fields as the remittance

will be rejected if there is any special

character in payee address. (Remittance

request to some destinations like the US,

Canada will require Postal Code)

3. Click “Next” to submit the Payee Creation

Request.1

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3. Confirm Payee Detail Information

Please review the payee

account, personal details and

address information you’ve

provided (especially Payee

Account Number (or IBAN

No.), Currency, Payee Name)

3. Confirm Payee Detail Information

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Please review the payee bank

information you’ve provided

(especially Payee Bank

Country/Market, BIC/SWIFT

code, Bene Bank Name)

1. click“Confirm”to

complete the payee creation

and you are DONE.

4. Complete Payee Creation

1. After Payee created successfully,

you may click“Transfer to

Beneficiary”button to enter the

overseas remittance request page

immediately or

2. You may also click“Manage

Beneficiary”button and return to

“To Overseas”page where you

will see your entire payee list if

you want to remit at a later time.

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5. Edit/Supplement Payee Detail Information

1. In order to help make your overseas remittance a fully automated process, if you have

never updated your Payee information before, the system will prompt you to

supplement some payee details before you can transfer to the payee (even if it was

an existing payee used before Feb 17 2020)

If the marker is Grayed out, you can now initiate a transfer to the payee

If the marker is Blue, you will need to supplement some payee details first before transferring

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1. If you are supplementing information for an old payee, you will need to ensure the

Beneficiary type is either Individual or Corporate.

2. Please select the Beneficiary Bank’s Country/Market

3. Your original SWIFT code will be filled in for you. If it was 8 chars, you will still need

to add XXX at the end to make it 11 chars Before clicking “Next”

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1. Make sure the Bene Bank Country/Market and Bank Name is Correct. The City may be

different (which is fine) as SWIFT code is usually linked to head office branch.

2. Select a branch with the correct BIC/SWIFT Code (Always 11 chars, so if SWIFT code given to

you was 8 chars, look for any branch with XXX at the end with the same first 8 chars).

3. Click“Next”button to Add.

Note:



by your receiving bank. (If you

can’t find your branch name, just

choose any branch with the same

BIC/SWIFT Code you want)

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1. Ensure Bene Account details is

correct. For European Destination

Banks, the IBAN number is needed

instead of account number to ensure

successful delivery. Please update to

IBAN number format (International Bank

Account Number established by European

Committee for Banking Standards).

2. Beneficiary Last Name: Please

remember to fill in the last name as

well which is a mandatory field. If you

find the last name is already inside the

first name, please revise both fields.

3. Nationality – Choose nationality of bene

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1. Please input the City of the Beneficiary’s Address

2. Please review the Address is correct. Special characters (e.g. $,%,#,@ &, etc..) is not allowed

in these fields as the remittance will be rejected if there is any special character in payee address

3. For some destinations like US, Canada, UK, etc., the postal code/zip code is needed

4. Click “UPDATE” to submit the Payee Update Request

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Part 2 - Online Banking Remittance

Part 2 - Online Banking Remittance

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1 Remittance Initiation / Acceptance of Risk Disclosure

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Input Transfer Details

Confirm Transfer Details

Input Mobile OTP (one time password)

5 Check Txn Status from Transfer History

1. Overseas Remittance Initiation

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1. Click“Transfer”to initiate the Overseas Remittance

to the payee

1. Acceptance of Risk Disclosure

1. Please read and understand the Overseas Remittance Tariffs.

Correspondent Bank charge is ONLY applicable if you choose

“OUR” option as sender to bear all the overseas bank charges.

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Optional - if

you choose

to pay for

Remitter

Bank

Charges


1. Click the URL of“Retail

Banking Service Charge

Table ”to read the details.

Then tick the check-box.

2. Click the URL of“Risk Alerts

for Individual Foreign Exchange

Transactions”and read the

details in the pop-up window.

Then click“Okay”to close the

pop-up window and tick the

check-box.

3. Click“Accept”button to move

to the next page.

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2. Input Transfer Details

1. Select your bank account to

transfer from and fill in the

transfer amount in “Transfer

Details”section.

2. Select the appropriate BOP

code in “Beneficiary

Personal Details”section. 1

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1. Select “Transfer Charges ”payment method and payment

account (if choosing OUR or SHA).

2. Click“Yes”to complete the“Declaration”(If select“No”，you will be required to modify the historical FX

purchase purpose on the next page). This option is only visible

to Chinese Residents remitters.

3. Click“Next”to submit the transfer request.

Tip# 1After selecting the “Overseas Transfer Charges”payment method and the charge account，the charges amount will be calculated and displayed immediately.

Tip# 2Choosing (OUR) means YOU are willing to pay for ALL charges of remitter bank and overseas banks. The benefit is the beneficiary may receive the entire remittanceamount in full.

Choosing (SHA) means YOU are willing to pay only the remitter bank charge from your account. Even if charges amount is 0.00, is does not mean the beneficiary will receive the full amount (after debited by overseas banks)

Choosing (BEN) is similar to SHAexcept that remitter bank charge is also deducted from the transfer amount directly.3

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Click on the URL link to understand more about telegraphic transfers

3. Confirm Transfer Details

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1. Please review the Transfer Details are accurate and

click“Confirm”to submit the remittance request

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4. Input Mobile OTP

1. Input the OTP code received on your registered mobile phone

2. Click“Submit”to complete the remittance submission and you are DONE

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5. Check Txn Status from Transfer History

1. You can check the status of your telegraphic transfer in the Online Transfer History page. “Successful” indicates the funds have been debited from your account & remitted out.


Part 3 – Mobile Banking Remittance

Part 3 - Mobile Banking Remittance

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1 Remittance Initiation / Acceptance of Risk Disclosure

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4

Input Transfer Details

Confirm Transfer Details

Input Mobile OTP (one time password)

5 Check Txn Status from Transfer History

1. Overseas Remittance Initiation

1. Login SC Mobile Banking APP (iOS or Android version) and click the“Move”tab

2. Click“Select an account” (Android) and then click To Overseas”(iOS & Android) in the menu

3. Click“Transfer”button next to the payee that is already created

Note：For financial risk management purpose, Payee Creation Function is only available in Online

Banking. Once you’ve created the Payee via Online Banking, you will be able to perform fund transfer

via Online Banking and Mobile Banking APP as well. Thank you for your understanding.

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1. Review the Overseas

Remittance Tariff Table (by

customer segment).

2. Click the URL of“Retail

Banking Service Charge

Table ”to read the details.

Then tick the check-box.

3. Click the URL of“Risk Alerts

for Individual Foreign Exchange

Transactions”and read the

details in the pop-up window.

Then click“Okay”to close the

pop-up window and tick the

check-box.

4. Click“Accept”button to move

to the next page.

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1. Select your bank account to transfer from and fill in the transfer amount in “Transfer

Details”section.

2. Select the appropriate BOP code in “Beneficiary Personal Details”section.

3. Select “Transfer Charges ”payment method and payment account (if choosing OUR or SHA).

4. Click“Yes”to complete the“Declaration”(If select“No”，you will be required to modify the historical FX purchase purpose on the next

page.) This option is only visible to Chinese Residents remitters.

5. Click“Next”to submit the transfer request.

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Tip# 1The charges amount will be calculated and displayed immediately after selection.

Tip# 2Choosing Only me (OUR) means YOU are willing to pay for ALL charges of remitter bank and overseas banks. The benefit is the beneficiary may receive the entire remittance amount in full.

3. Confirm Transfer Details

1. Please review the Transfer Details are accurate and

click“Confirm”to submit the remittance request

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4. Input Mobile OTP

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1. Input the OTP code received on your registered mobile phone2. Click“Submit”to complete the remittance submission and you are DONE

5. Check Txn Status from Transfer History

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1. You can check the status of your telegraphic transfer in the “History”menu.2. Click on any Telegraphic Transfer Txn to see the status. “Successful”

indicates the funds have been debited from your account & remitted out.

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Android iOS

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