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AVer User Guide v.2.1 Tie National, LLC www.TieNational.com1Contact us at 630.301.7444 or Visit us on the web at www.TieNational.com

USER GUIDE

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Overview of the EH1004 and EH1008 DVR Unit

Page 2 DVR Unit

Remote Console Installation

Page 2 Desktop Shortcut

Page 2 Monitor Resolution

Preview Mode

Page 3 Preview Mode Layout

Page 4 Setup

Page 4 Network (Login)

Page 5 Alarm

Playback Mode

Page 5 Playback Mode Selection

Remote Playback

Page 6 Download and Playback

Page 7 Download and Playback Layout

Page 8 Segment and Export

Page 8 RealTime Playback

Page 9 RealTime Playback Layout

Page 10 Event Log Viewer

Page 10 Event Search

AVer i-Viewer Mobile Access

Page 10 Mobile Installation

Page 11 Mobile Login

Page 11 Live View

Page 12 Playback Mode

Remote User Setup

Page 12 User Setup Login

Page 12 Add/Delete Users

Page 12 Password Reset

AVer Hybrid Linux DVRs(featuring AVer’s EH1004 and EH1008 series DVRs)

Table of Contents(in order of appearance)

Please contact us if you have any questions.

Tie National, LLC630.301.7444www.TieNational.com

Contact UsYour Nationwide Technology Partner.

AVer User Guide v.2.1 www.TieNational.comTie National, LLC2

Desktop Shortcut

Overview of the EH1004 and EH1008 DVR Unit

DVR Unit

Compatible Monitor (Screen) Resolutions:

• 1024 x 768• 1280 x 1024• 1920 x 1200• 1440 x 900• 1680 x 1050

• Using a screen resolution that is not indicated here may eliminate access to some functions of the Remote Console.

• Change and/or confirm your screen resolution by right-clicking on your computer’s desktop background and selecting Screen Resolutions from the options listed.

Remote Console Installation

Monitor Resolution

• Your DVR unit has been programmed and installed to match the needs of your location.

• Please do not make changes to the physical connections of your unit without the guidance of a TIE engineer.

Please visit our website at http://www.tienational.com/resources.html for additional training options.

Please note that the Remote Console is only supported by Windows OS and is not currently available with MAC OS.

• Your installation technician has installed a shortcut to the Remote Console on the desktop of one of your computers at your location. Double click on the icon to open.

Adding Web Tools (Remote Console):

• Remote Console can be added to additional computers by selecting Download next to Software item Web Tools (Remote Console) located here: http://www.averusa.com/campus-security/support/downloads.asp?product=EH1008H.

• Open the file to automatically save as Web Tools under a Temporary folder on your computer.

• Open the new Web Tools folder and double click on Setup.

• Click on Run from the Open File pop-up to activate the installation.

• Follow the InstallShield Wizard prompts to install Remote Console. (Make sure to ONLY check off Remote Console as a component to install.)

• After installation has completed, restart the computer.

• Remote Console should appear on the desktop upon start-up.

While access is also available from your browser, to avoid making changes that may inadvertantly affect the programming of your surveillance unit, TIE recommends using the Remote Console.

http://www.averusa.com/campus-security/support/downloads.asp?product=EH1008H



AVer User Guide v.2.1 Tie National, LLC www.TieNational.com3

Preview Mode Layout

1. Exit - Closes the Remote Console.

2. Single and Split Screen Mode Selection - Offers different viewing options for multiple camera locations.

3. Record - Offers recording of the current camera view.

4. Emap - Not supported.

5. Network - Allows access to the DVR server remotely using an internet connection.

6. Setup - Remote Console settings.

7. PTZ - Not supported.

8. Preview - Live camera view.

9. Playback - Viewing of recorded video flles.

10. Status Bar - Displays IP address and transmitting bytes.

11. Camera ID - Shows the number of available cameras for viewing. • When in single screen mode, select the camera

you wish to view from this list.

12. Snapshot - Capture and save current view in either .jpg or .bmp format.

13. Event Log - Displays Event, Operation, System and Network Logs.

14. Auto Scan - Turns on/off automatic cycling between cameras in the Single and Split Screen Modes.

15. Full Screen - Uses the entire area of the screen for video display. • To exit full screen press ESC on the keyboard or

right-click using your mouse.

16. Alarm - Alert and display warning information.

17. DirectDraw - Enhances video quality for certain VGA cards.

18. Audio Button - Enable/Disable sound. Only one camera’s audio can be heard at a time. • When in Split Screen Mode, click on the same icon

in the upper right hand corner of the camera view to listen to that specific camera’s audio.

Initial login will require first making a selection from the Remote Server under Setup (6), clicking on OK, and then signing into the unit via Network (5). Until then, no images will appear. See the sections on Setup and Network for more details.

Preview Mode


Initial login will require first making a selection from the Remote Server under Setup, clicking on OK, and then signing into the unit via Network.

1. Storage Path - Sets where data is saved. If there is not enough free space to record the data the system will automatically save over the oldest data. If you have more than one storage path entered, the system will automatically save data to the next path shown. By default data is stored in C:\RemoteData. Enable network storage sends recorded video to an internet storage drive/folder that has been mapped as a Network Driver within the DVR server. This will be programmed by a TIE Engineer if required.

2. Language - Adjusts the language used for tool tips and dialogs. Default is set to English.

3. Remote Server - Available DVR servers for viewing. If viewing from within the location, the IP Address shown will be an internal address. If viewing remotely, an external IP must be added. • Click Add/Delete to update the available list view with

additional IP addresses. • To view a selected site, highlight the IP to view from the list

and click OK.

Contact TIE’s Help Desk at 630.301.7444 for assistance in determining your IP address and port number.

4. Channel Settings - Identifies the cameras that are transmitting signals to the server and which cameras can be viewed from the Remote Console. Default for both is set to all.

Setup

Initial login will require first making a selection from the Remote Server under Setup, clicking on OK, and then signing into the unit via Network.

• The following User ID and Passwords have been setup by default on your system. After entering, click OK and you will be connected to Live view.

Network (Login)

ADMINISTRATOR(playback and recording authorization)

ID: ownerPassword: 1234

USER(view only access)

ID: userPassword: 1234

Please note that TIE encourages that you change your passwords (see Password Reset) and keep them stored in a secure location. TIE does not have access to your passwords.


Playback Mode Selection

Playback Mode

• Local Playback - Opens a file that is recorded in the Remote Console. Must be viewing directly from a monitor connected to the AVer unit to view.

Local Playback is not explored using this User Guide. Contact our Help Desk at 630.301.7444 if assistance is needed.

• Remote Playback - Opens a file that has been recorded in the DVR server. • Download and Playback -

Provides thumbnails of the footage within a selected timeframe of the recorded footage at 3 to 4 minute intervals from a specific camera. This view allows for segmenting and exporting of recorded footage.

• RealTime Playback - View footage from the selected time for all cameras. Also allows viewing of previously saved video files.

• The Alarm button will blink if an event has occurred since the last login.

• Click on the Alarm button to view an Alarm Status pop-up with a detailed event history and an option to reset.

Alarm

• Begin by selecting the Playback option from the lower right hand portion of the Remote Console.

• Make your selection from the options provided:


Download and Playback

Remote Playback

1. Calendar - Dates that hold recorded footage are in bold. • Click on the date within the calendar for the footage

to view to highlight your selection using the left and right arrows to scroll between months as needed.

2. 24 Hour Clock- Midnight is represented by 00 and ends with the eleven o’clock hour which is represented by the number 23. Recorded footage will be represented by a blue square. White blocks do not hold data.

3. Camera Selection - Cameras are numbered vertically on the grid to match the sequence shown in Preview Mode. • After selecting the date, choose the camera/time

to view by clicking the cell that intersects. The selected camera/time will then change to red. Click OK to proceed.

4. Thumbnail Selection A screen will appear that divides the footage for that selected hour into 16 video thumbnails, each ranging from 3 to 4 minutes in length. • Click once on the thumbnail selected to view, then

double click on the same frame to open it.

• After selecting Remote Playback along with Download and Playback from the Select Playback Mode options, click OK.

• Use the Remote Playback Date/Time Selection tool to narrow down the recorded footage to view.


Download and Playback Layout

1. Exit - Closes the Download and Playback View.

2. Progress Bar - Shows the progress of the file being played.

• Move the slider to jump around within the file.

4. Playback Control Buttons - From left to right: Begin, Previous, Slower, Rewind, Play/Pause, Faster, Next, and End.

6. Status Bar - Displays the recorded date, time, and play speed.

8. Languages - Select the language of function tips.

11. Export - • Snapshot to capture and save the current screen

image as a .jpg or .bmp format.• Print the current screen image of the video still

frame.• Output Video Clip to save a segmented file in

.mpg, .avi, or .dvr format.

12. Segment - Click to section off a portion of the video file to save. 13. Full Screen - Use the entire monitor to view the video.

• To return press ESC on the keyboard or right click with the mouse.

16. Visual Search - Search from a specific camera by date, hour, minute, ten seconds and one second.

20. Volume Control - Slide to the left to decrease the volume or to the right to increase the volume.

21. Audio Button - Enable/Disable sound.

22. De-Interlace - Used to enhance video quality. • Set the de-interlace mode to #1 before exporting

a snapshot of motionless picture and #2 when viewing video that captures a lot of movement.

23. Watermark - Not supported.

DISABLED BUTTONS FOR THIS VIEW:

3. Hour Buttons5. Archive7. Camera9. Advanced10. iPOS Search

14. Event Log15. Bookmark 17. Find Next 18. Event Search

19. Intelligent Search


RealTime Playback

1. Calendar - Dates that hold recorded footage are in bold.

2. 24 Hour Clock- Midnight is represented by 00 and ends with the eleven o’clock hour which is represented by the number 23. Recorded footage will be represented by a blue square. White blocks do not hold data.

3. Camera Selection - Cameras are numbered vertically on the grid to match the sequence shown in Preview Mode.

4. Channel Selections - If wanting to only view specific camera footage in RealTime Playback, these buttons allow for targeted viewing by selecting the cameras to view. Default for both is set to all.• Click on the date within the calendar for the

footage to view to highlight your selection using the left and right arrows to scroll between months as needed.

• After selecting the date, choose the time, all cameras within that timeframe that contain data will then change to red.

• Click OK to proceed.

5. Open File - Allows the user to find previously extracted footage and play from the Remote Console viewer. This may be helpful if the saved file format cannot be viewed in another media player.

• After selecting Remote Playback along with RealTime Playback from the Select Playback Mode options, click OK.

• Use the Remote Playback Date/Time Selection tool to narrow down the recorded footage to view.

Segmenting and Exporting is NOT available in this mode.

Segment and Export

• To segment a video clip to export and save, click on Sement from within Download and Playback once at the beginning of where you want to start the shortened video file, and a second time for where the video clip should end.

• A pink triangle will mark these start and stop points on the Progress Bar. Only the portion of the video between these two markers will be included within the segment.

• Click Export and select Output Video Clip. Select where you would like to save the file, and then select the format of which to save the file.

• If saving to view later within the Remote Console, save as a .dvr file. If intending to view from another source or share with local authorities, select either .avi or .mpg and click Save.


1. Exit - Closes the RealTime Playback.


• To zoom in on an area on the screen, right click and drag a square on the area you want to enlarge.

3. Progress Bar - Shows the progress of the file being played.

• Move the slider to jump around within the file.

4. Hour Buttons - Hours are represented as a 24-hour clock. The blue bar indicates recorded footage is available for that time period. The red bar shows the file that is currently being played.

• Select and click from the hour buttons to jump to different times.

5. Playback Control Buttons - From left to right: Beginning, Previous, Slower, Rewind, Play/ Pause, Faster, Next, and End.

6. Preview - Returns to live camera view in Preview Mode.

7. Playback - Allows to change between Local, Download and Playback or RealTime Playback Modes.

8. Archive - Used for selecting a different date within the RealTime Playback mode.

9. Status Bar - Displays the recorded date, time and play speed.

10. Camera ID - Shows the number of available cameras for viewing.

• When in single screen mode, select the camera you wish to view from this list.

14. Export - Snapshot to capture and save the current screen image as a .jpg or .bmp format.

16. Full Screen - Use the entire monitor to view the video.

• To return press ESC on the keyboard or right click with the mouse.

17. Event Log - Recorded activities that have taken place on the system.

20. Find Next - Works with Event Search to jump to the next recorded event.

21. Event Search - Select to view recorded activities that have taken place on the system.

23. Volume Control - Slide to the left and right to adjust the volume.

24. Audio Button - Enable/Disable sound. Only one camera’s audio can be heard at a time.

• When in Split Screen Mode, click on the same icon in the upper right hand corner of the camera view to listen to that specific camera’s audio.

25. De-Interlace - Used to enhance video quality. Set the de-interlace mode to #1 before exporting motionless picture and #2 for a lot of movement.

DISABLED BUTTONS FOR THIS VIEW:

RealTime Playback Layout

11. Languages12. Advanced13. iPOS Search15. Segment

18. Bookmark19. Visual Search22. Intelligent Search26. Watermark


1. Date - Select the date to view and click Save.

2. Filter - To further filter the records, select from Event, Operation, System or Network events.

3. Records - Records that meet the date and filter criteria will appear in this window.

4. Finding Text - Use specific word or term to search the records for then click Find.

Event Log Viewer

Event Search

• Begin by clicking on the video screen where you want to search, then click on Event Search.

1. Search Condition Setting - Check the type of condition to search, either Sensor, Motion, VideoLoss, POS or by using a finding text. • Click ok. The video search will stop at the frame that

matches the condition. • To keep searching click on the Find Next button.

2. Event List - To isolate the events, no matter the condition, by a specific timeframe, enter in the date, time and searching interval.• After making the intended selections,

click OK. • Select the item to view from the Event list that

appears.

Mobile Installation

AVer i-Viewer Mobile Access

• While connected to the internet, select the appropriate App Store. (Available on iPhone, iPad, and Android devices.)

• Select Search and enter keyword “AVer” to search.

• From the results, select AVer i-Viewer.

• The AVer i-Viewer icon will appear on your application list. Click this to run the application.


Mobile Login • While connected to the internet, select the AVer i-Viewer icon from your

mobile device.

• Select DVR/NVR from the home screen.

• From the DVR List, select the + button.

• Populate the fields on the Add DVR screen. Name - Create a nickname for the location being added. Host - External IP address of the DVR/NVR server. Port - The connection port of DVR/NVR. ID - Network login User Name. Password - Network login Password. Click Save.

• The DVR List will now be updated with the new entry. Click to open.

Live View1. Cameras - Select the camera to view.


3. Snapshot - Captures a snapshot of the current screen image to save on your mobile device.

4. Sensor/Relay - Not supported.

5. 2-Way Audio - Not supported.

6. PTZ Camera - Not supported.

To return to the DVR List, select the left arrow at the top of the screen.

To enter Playback Mode, click on Playback from the top of the screen.


Playback Mode1. Date, Time, and Camera - Select the date, time, and camera to playback

footage.

2. Playback Control Buttons - From left to Right: Beginning, Play/Pause, End. For use after selecting the Date, Time, and Camera to view.

3. Snapshot - Captures a snapshot of the current screen image to save on your mobile device. • Please note that video footage cannot be saved to your mobile

device. To export and save video footage rather than only a snapshot still image, please use the Remote Console from a desktop connection.

• To return to Live View, click on Live from the top of the screen.

User Setup Login

Remote User Setup

• Using Internet Explorer (must be from this browser), enter http://[insert IP address]:6100.

• Install associated drivers and make sure to use compatability mode as needed.

• Sign in using the Administrator user name and password. (Only the Administrator level authority can access User Setting.

• Click on Remote Setup and sign in again as necessary.

Add/Delete Users Password Reset• In the User Setting box, select either Add to insert a

new user, or Delete to remove a selected user, or Edit to modify a user. Click OK.

• When Adding a new user, select whether or not they should have Administrator or User Authorization Level rights.

• When Adding a new user with User Authorization Level rights, check the access they should have for Control Rights, WebViewer Access, Visible Cameras, and Time Span.

• When Adding a new user, enter the User Name, a description, new password (and confirm password). Click OK.

Please note that TIE encourages that you change your passwords and keep them stored in a secure location. TIE does not have access to your passwords.

• In the User Setting box, select Edit to modify a user. Click OK.

• Type over the password shown with the new password, and type the new password again in the Confirm Password field. Click OK.

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