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BoardShare Inc. 500 Davis Street, Suite 801, Evanston, IL 60201 Tel: 855 237 0203 | [email protected] | www.myboardshare.com Collaborate Create Capture USER MANUAL

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Page 1: USER MANUAL Create Capture Collaborateg...11). 2. Connect the projector to the PC. 3. Aim TMthe BoardShare camera that will be used as the screen. 4. Turn on the projector. Connect

1

Boardshare User Manual

BoardShare Inc.500 Davis Street, Suite 801, Evanston, IL 60201

Tel: 855 237 0203 | [email protected] | www.myboardshare.com

Collaborate

CreateCapture

USER MANUAL

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Boardshare User Manual

Contents

Overview 2

Basics about the Hardware 4

The Camera Base 4

Camera Base Basic Guidelines 4

The Pen 4

Safety Information 5

BoardShare Equipment 5

Hardware and Software Requirements for Installation 6

Minimum system requirements for MAC OS based systems. 6

Minimum system requirements for WindowsR based systems. 6

Windows ® XP 6

Windows ® Vista 6

Installation and Startup 7

Installing BoardShare Software 7

Windows OS 7

Apple OS 10.8/10.9 (Mountain Lion or Mavericks) 11

Installing BoardShare TM Hardware 11

Connect the BoardShare TM Camera to the Computer using a USB cable

11

Connect BoardShare TM for use with a projector 11

Connect BoardShare TM for use with an LCD TV 11

Position the Projector and BoardShare TM Camera 12

Launch the BoardShare TM Software 13

Calibrate the BoardShare TM Camera Arm 14

Interworld
Touchboards_stamp
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Boardshare User Manual

Tilting the Camera 14

Calibrate the BoardShareTM display surface with the Pen 14

Using the Pen 17

BoardShareTM Palette Features 18

BoardShareTM Palette 18

New navigation bar 18

Color Palette 18

Palette Buttons 19

BoardShareTM Settings 23

Settings Buttons 24

Shortcuts Menu 25

Shortcut Menu Buttons 25

Maintaining BoardShareTM 26

Cleaning BoardShareTM Devices 26

Software Updates 26

Carrying the Device 26

Support 26

Troubleshooting 27

Warranty Information 28

Certifications 30

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Boardshare User Manual

OverviewBoardShareTM is a portable white boarding tool for interactivity and collaboration on any surface. With BoardShareTM you also can control your PC from any projection surface allowing you to create, capture and collaborate.

NOTE: Before using BoardShareTM for the first time, be sure to review the important safety information and follow the appropriate installation and usability instructions to ensure you have a positive and productive experience.

When you connect BoardShareTM to your personal computer and projector or LCD TV you can:• Create: Annotate on existing presentation or digitally create fresh new

ideas.• Capture: Save your notes or designs so you can share them by email

or print.• Collaborate: Using web conferencing software you can enable remote

teams to add or change the content being presented so they can participate interactively

Basics about the HardwareThe Camera BaseThe camera is designed to sit on a table top, facing the projection surface.

The camera contains an IR sensor, and it is necessary that the camera has a clear line of sight with the pen.

Camera Base Basic Guidelines1. Raise the camera telescope to help clear any obstructions.2. Follow the calibration instructions. 3. Gently move the camera arm up or down, forward or backward in

order to align the laser light to the center of the projection center.4. Keep the camera away from any source of infrared, such as heat (from

projector), intense light or even low hanging light fixtures.

The PenThe pen communicates with the camera base through infrared technology (IR). IR technology requires that both the pen and the camera base have a clear line of sight so that the communication is not interrupted.

The IR emitter on the pen is located at the top of the pen Holding the pen as recommended, in the instructions, in the appropriate position not only

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Boardshare User Manual

ensures that the IR emitter is unobstructed but it also ensures that you have an ergonomic and comfortable writing experience.

The pen tip is made from durable plastic material. The wear of the pen tip depends on the hardness and abrasiveness of the writing surface being used.Use with non-abrasive surfaces, such as a dry erase board, to extend the life of the pen tip.

Safety InformationThe BoardShareTM camera unit is equipped with a Class 2 laser, similar to those used for laser pointers, to help you calibrate the camera arm with the display surface.

The low-power visible laser emits radiant power below 1 mW.

Although the human aversion reaction to bright light (the blink reflex) will protect you from radiation, you should avoid looking directly into the laser and avoid pointing the laser at other people.

BoardShare EquipmentYour BoardShareTM equipment (Figure 1) includes: • BoardShareTM Pen • BoardShareTM Camera• Installation CD• USB Cable• Quick Start Guide

Figure 1

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Boardshare User Manual

Hardware and Software Requirements for InstallationThe BoardShare TM software is currently compatible with these operating systems:

• Microsoft ® Windows XP

• Microsoft ® Windows Vista

• Microsoft ® Windows 7

• Mac OS X 10.8 Mountain Lion

• Mac OS X 10.9 Mavericks

Minimum system requirements for MAC OS based systems.Mac OS 10.8.1 or later, 2GB RAM and 2GHz clock speed

Minimum system requirements for WindowsR based systems.Windows ® XP

• Windows XP Professional Service Pack 3

• .NET Framework 3.5 SP1 or higher

• Processor: x86 or x64 1.5 GHz and above Pentium processor or equivalent (recommended)

• RAM: 2 GB and above (recommended)

• Display: 1024 x 768 and higher

• DirectX 9.0c

• 128MB of Video Ram or Any Graphics card supporting DirectX 9.0c and above.

• Windows XP Professional Service Pack 3

• .NET Framework 3.5 SP1 or higher

Windows ® Vista

• Windows Vista Professional Service Pack 2

• .NET Framework 3.5 SP1 or higher

• 1.5 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor

• RAM: 2 GB and above (recommended)

• Display: 1024 x 768 and higher

• DirectX 9 graphics device with WDDM 1.0 or higher driver

• 1 GB and above of Video Ram or Any Graphics card supporting DirectX 9.0c and above.

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Boardshare User Manual

WindowsR 7 • Windows 7 Professional Service Pack 1 • .NET Framework 3.5 SP1 or higher • 1.5 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor • RAM: 2 GB and above (recommended) • Display: 1024 x 768 and higher • DirectX 9 graphics device with WDDM 1.0 or higher driver • 1 GB and above of Video Ram or Any Graphics card supporting

DirectX 9.0c and above

Installation and StartupInstalling BoardShare SoftwareBoardShareTM requires specific software, including the BoardShareTM palette. This software is included on the CD provided with the equipment; the software may also be downloaded from www.myBoardShare.com. Windows OS1. Open the Installer File by loading the BoardShareTM software from the

CD that is provided with your Quick Start Kit; you can also download the installer file from www.myBoardShare.com

a. Double click on BoardShare.msi icon (Figure 2). The screen displays the installer start window (Figure 3).

Figure 2

Figure 3

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Boardshare User Manual

2. The screen displays the Welcome screen (Figure 3). Click the [Next] button. The screen displays the Shortcuts window (Figure 4). Choose which shortcuts you would like to create and click on their respective boxes. Click the [Next] button.

Figure 4

3. The screen displays Review the License Agreement (Figure 5) , and click the [I Agree] radio button.

a. When you agree to the user license agreement, the installer guides you through the next steps required to install BoardShareTM onto your computer.

4. Click the [Next] button.

Figure 5

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Boardshare User Manual

5. The screen displays the installation dialog screen (Figure 6). Either use the default folder C:\Program Files\BoardShare, or click the [Browse] button to select an installation folder on your computer.

6. Choose either the [Everyone] radio button to share the BoardShare application with everyone who uses your computer, or click the [Just me] radio button to ensure that the application works only with your login.

7. Click the [Next] button.

Figure 6

6. The screen displays the BoardShare information screen (Figure 7). Review the information and click the [Next] button.

Figure 7

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Boardshare User Manual

7. The installer downloads the BoardShareTM software onto your computer.The screen displays a installing BoardShare screen (Figure 8). Wait for the application to be installed completely.

Figure 8

8. The screen displays the installation complete screen (Figure 9). Click the [Close] button to complete the installation process.

Figure 9

9. Setup the BoardShareTMhardware by following the directions in the “Setting Up Your BoardShareTM Hardware” section.

a. If the BoardShareTM Hardware setup has already been completed, skip to the “Launch the BoardShareTM Software” section to begin using BoardShareTM.

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Boardshare User Manual

Apple OS 10.8/10.9 (Mountain Lion or Mavericks)

1. Drag the BoardShare TM

CD that is provided with your QuickStart Kit into the Mac Applications folder;

from http://www.myboardshare.com/products/software-upgrades

2. TM application icon (Figure 10)

Installing BoardShare TM HardwareThe BoardShare TM software, camera, and pen are designed to work together. Follow the BoardShare TM software prompts and the guidelines below to position the projector, camera, and pen for the best performance.

Connect the BoardShare TM Camera to the Computer using a USB cableConnect BoardShare TM for use with a projector

1. Connect the BoardShare TM camera to your PC using the provided BoardShare TM USB cable (Figure 11).

2. Connect the projector to the PC.

3. Aim the BoardShare TM camera

that will be used as the screen.

4. Turn on the projector.

Connect BoardShare TM for use with an LCD TV

1. Connect the BoardShare TM camera to your PC using the provided BoardShare TM USB cable (Figure 11).

2. Connect your PC to your TV with the appropriate cable depending on your TV systems video connection.

3. Turn on the TV and select the correct input channel.

4. Aim the BoardShare TM camera toward the center of the TV screen and align the laser light to the center of the screen. In some cases the laser light might not be visible on the screen, and you will need to hold a white piece of paper to the center in order to see the laser light.

Figure 10

Figure 11

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Boardshare User Manual

Position the Projector and BoardShareTM CameraGuidelines:• D = H + W (refer to Figure

12), where o D is the distance of

the camera from the projection surface

o H is the height of the projection area

o W is the width of the projection area

• The camera should be approximately 12 inches behind the projector

o This distance is required by the BoardShareTM camera to function properly

• The maximum camera operating range (D) is 16 feet from the display screen

• The minimum camera operating range (D) is 4.5 feet from the display screen

Projector

BoardShare

W

H

D

Figure 12

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Boardshare User Manual

Launch the BoardShareTM Software1. Double click the BoardShareTM icon on the

desktop (Figure 13), or select BoardShareTM from the Start menu.

The screen displays the BoardShareTM application launch screen (Figure 14) as the application opens.

Figure 14

2. The BoardShareTM application will check the BoardShareTM camera connection. If the camera is not connected, the screen displays an error message (Figure 15). If the BoardShare camera is connected properly, the screen displays a calibration prompt message.

3. If the BoardShareTM camera or projector has not moved from its previous location, then click the [No] button (Figure 16). The BoardShareTM application will initialize calibration points with default values (Figure 17). The screen displays an information message window describing the initial calibration point values. Start using BoardShareTM.

Figure 13

Figure 15

Figure 16 Figure 17

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Boardshare User Manual

4. If the BoardShareTM camera or the projector has been moved from its previous calibrated location, click the [Yes] button (Figure 16). The screen displays the calibration process (Figure 18).

Figure 18

Calibrate the BoardShareTM Camera ArmTilt the BoardShareTM camera arm until the laser light is pointing near the center of the red circle (Figure 19)Tilting the Camera1. To move the laser light up, tilt back the BoardShare laser light arm

(Figure 19)

Figure 19

NOTE: The laser light position is not always accurate.Position the laser light around the center of the red circle. Follow the on-screen setup messages and adjust the position of the camera during calibration. Even if the laser light is not centered, the calibration will still be successful.

Calibrate the BoardShareTM display surface with the Pen1. Touch the pen-pen tip to all nine “Cross Hair” calibration points. NOTE: Hold the pen and press its tip lightly against the flat display

surface as you write.2. Align the BoardShareTM camera to the screen using the laser light.

This ensures that the camera is facing the projection surface at a correct angle.

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Boardshare User Manual

NOTE: The laser is just for reference purposes and does not need to be perfectly centered

3. Click the [OK] button. The projection surface displays a calibration window with a center point,

4. Press the pen tool on the calibration center point (Figure 20).

Figure 20

5. Calibrate all nine points in a clockwise sequence as instructed by the different screens (Figure 21). When the calibration process is successfully completed the screen will close the calibration window.

Figure 21

1. Point the laser light near the centre of the red circle.2. Use the stylus to select the blue (+).

Use the stylus to select the blue (+).2 of 9

Use the stylus to select the blue (+).3 of 9

Use the stylus to select the blue (+).4 of 9

Use the stylus to select the blue (+).5 of 9

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Boardshare User Manual

6. If any calibration point alignment is not validated, the screen displays a prompt to move the camera left, right, up or down (Figure 22).

7. The calibration points give information regarding the camera placement. If the camera is placed too near or far from the board, the screen displays the message Move Camera Backward or Forward the suggested distance (Figure 23).

8. Make very minor adjustments to the position of the laser light, about one inch at a time.

9. After the calibration process is successfully completed, laser will shut off. Now other BoardShareTM functions are available

10. To exit the calibration process at any time select the “esc” escape button on your computer keyboard.

Move Camera UpMove Camera Left

Move Camera Backward 1.5 feet

Move Camera DownMove Camera Right

Move Camera Forward 2 feet

Figure 22

Figure 23

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Boardshare User Manual

Using the PenWhen using BoardShareTM remember to always have a clear line of sight between the pen and the BoardShareTM camera.

When using the pen, press the tip of the pen lightly against the projection surface,

The pen also has a button on the top. When this button is pressed, it brings up a short menu that has the most frequently used icons; pen, highlighter, eraser, cursor and whiteboard. This menu eliminates the need to go to (or open) the main palette which could be minimized to increase the useable area for basic whiteboard application.

The BoardShareTM pen - pen can also be used as a remote mouse to control your PC from the projection surface.

Mouse Function Pen Action

Left clickDepress the pen - pen tip on your selection on the projected surface

Right click

Choose the right click icon from the main palette and then push the pen tip on any area of the screen to simulate the right click of mouse.

Table 1. Using the Pen instead of the mouse

NOTE: DO NOT COVER the IR sensor on the back of the pen.

Correct

Maintain direct line of sight between the BoardShareTM pen and BoardShareTM camera (Figure 24).

Incorrect

Do not Block the IR Beam!

(Figure 25)

Figure 24

laxman2creative
Sticky Note
Please provide image.
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Boardshare User Manual

BoardShareTM Palette FeaturesThe BoardShareTM palette (Figures26–28) includes tools for writing, typing, drawing, and presenting your information.

BoardShareTM Palette

New navigation bar

Color Palette

Figure 28

Figure 27

Figure 26

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Boardshare User Manual

Palette Buttons

Palette Button or Tool

Tool Tip Button Functionality/Usability Additional Information

Cursor

In cursor mode the pen works as a remote mouse to control your computer.

White Board/Laptop

Toggle between the whiteboard and Laptop mode. In whiteboard mode, it allows you to use the projected area as a whiteboard. In the Laptop mode, it allows pen-pen to control your laptop remotely.

When the icon is showing “whiteboard” this means you are working from another document on your computer; PowerPoint, excel, the internet, etc. To go back to your whiteboard select the whiteboard icon. (Notice the icon changes back to desktop when you are in whiteboard mode)

PenWrite and draw on the whiteboard and desktop screen.

Default actions when working with the pen are: save or close image, and undo. The redo tool is deactivated. If a drawing is made by pen and then Erase Shape is applied, Erase all is performed, the pen switches to the pointer tool.

Line Width

Allows you to change to line width when Pen or Shapes mode is selected“Line Width” is enabled only when “pen” tool is selected.

Can be used with pen or shapes

Color Wheel

Allows you to change to color for the Pen, Highlighter, and shapes. Click on advanced colors for more colors

Color can be changed with any selected tool.

Eraser Main- Erase basic- Erase all- Erase object

Opens a sub-menu that allows you to choose from three erase options: Basic, All, or Shape.

Refer to the “Pen” section, above.

laxman2creative
Sticky Note
?
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Boardshare User Manual

Palette Button or Tool

Tool Tip Button Functionality/Usability Additional Information

Erase BasicDrag an eraser across the whiteboard to erase anything.

Erase Object

Erase the selected pen stroke (on drawing) or selected text written on whiteboard and desktop screen.

Erase AllErase all content on the whiteboard and desktop screen.

Scale

Allows you to select an object on whiteboard or desktop, change the size of the selected object(s) or move them

Highlighter

Allows you to use pen as a highlighter. Highlightercolor can be changed using Colors tool.

Highlighter color can be changed using the color wheel.When working with the highlighter you must erase before you move on to the next screen or highlighted (portion) will show.

Shapes

Allows you to draw shapes from the list of shapes in the sub-menu. The width and color can be changed. The color of the shape can be changed from the color palette

The Shapes submenu includes an icon that allows you to choose pen.

Right Click

Mainly used with extendable wand, this function simulates right click of a mouse. Click this icon and then click on anyicon to launch its right click properties.

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Boardshare User Manual

Palette Button or Tool

Tool Tip Button Functionality/Usability Additional Information

Undo and Redo

Used to undo or redo the actions

This icon switches between redo and undo.

On- screen keyboard

Open a virtual Keyboard.

The keyboard automatically appears when you click the Save button

The on-screen keyboard layout can be changed under the “Keyboard” menu.*Mac users: make sure this setting has been established by selecting System Preferences > Language & Text > Input Sources >and then select Keyboard & Character Viewer.

Capture

Allows you to capture the contents of the screen, and save as an image file.

Can be used both for whiteboard and all documents on computer.

Open Image/Annotation

Close Image/Annotation

Allows you to open or close a file.

*.whiteboard files can be opened only as BoardShare whiteboardsOnce a file is opened, the save, undo,and redo tools will be deactivated.

Save

Save text, graphics and whiteboard files in the BoardShareTM whiteboard, on your computer, or storage device.Content is saved as PDF, ZIP or proprietary whiteboard file format.Desktop screens are saved as JPG, PNG, BMP, GIF, or TIFF.While editing, the Save tool is active as “Click to Save”.

Open/Undo tool will be activated.Virtual keyboard will automatically display.

laxman2creative
Sticky Note
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Boardshare User Manual

Palette Button or Tool

Tool Tip Button Functionality/Usability Additional Information

Print

Print the current page or screen contents of the white board or desktop screen.

Exit Click to close the palette.

When you exit BoardShare, the application will prompt you to save the contents.

HelpClick to View the BoardShareTM User Reference Guide.

Minimize/ Palette

Maximize Palette

Click to completely Minimize the palette.

Clickto maximize the palette.

Shortcuts

Gives you quick access tothe BoardShareTM web site, Desktop, My Computer, and the default location for saved files. Used to print the current page or screen contents of the white board or desktop screen.

N/A

Settings

Customize BoardShareTM settings for the pen and laser. Get server software updates, and information about the screen resolution and software version. (Refer to “Settings Buttons” table on page 19 for more information.) (Figure 32)

Changes in to the settings will not be stored after closing.

Pen On/Off

Located in between the palette’s Minimize and Exit buttons.Green - Pen is in use.Red - Pen is not in use.Gray - USB Cameras is not connected.

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Boardshare User Manual

Palette Button or Tool

Tool Tip Button Functionality/Usability Additional Information

Switch palette between compact and extend mode (to make better use of screen space).

Only one of these two icons will be visible at a time, based on the status of the palette bar.

Horizontal/Vertical

Orient the palette vertically or horizontally on the work surface.

Only one of these two icons will be visible at a time based on the status of the palette bar.

Table 2. Palette Buttons

BoardShareTM has been enhanced with a new and intuitive navigation bar. This bar allows you to quickly add new whiteboard pages and also go between them.

BoardShareTM SettingsCustomize the BoardShareTM application with your preferences (Figure 29).

Select the BoardShare Settings icon from the BoardShare palette (Figure 26 on page 15).

Figure 29

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Settings Buttons

Setting/Tool Tool Tip Button Functionality/

Usability Additional Information

Calibration

Calibrate the size and resolution of the display surface.Place the camera at the correct distance and then place the laser light within the center of the red circle. Using the pen, select all nine calibration points.

Opening the palette triggers a prompt to recalibrate or use previous/default calibration values. You should recalibrate every time the camera or projector are moved.

Update Camera Firmware

Upgrade the hardware firmware when needed. You should not update the firmware unless recommended by the manufacturer.

Unlike software update, which updates the palette and communication software, this upgrade will rarely be required.

Software Update

Update the camera software to improve product functionality and add new features.

The latest software is always posted on our web site: http://www.myboardshare.com/products/software-upgrades

Laser On/Off

Select the “Keep Laser Continuously On” checkbox to keepthe laser on while using BoardShare™.Otherwise,the laser turns off after successful calibration.

Ceiling Mount Camera

Select this checkbox for ceiling mount installations, which enables the appropriate calibration software to run.

Re-calibration is not necessary when the camera is in a fixed position.

Screen Resolution

Display screen resolution information such as screen width and screen height.

Screen resolution varies with systems.

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Setting/Tool Tool Tip Button Functionality/

Usability Additional Information

USB Connection Indicator

The indicator displays a greenlight when the USB is connected, red if the USB is not connected.

Version

Display release version number and date for the installed BoardShare™ palette.

After every release Version number and date is updated.

Table 3. Settings Buttons

Shortcuts MenuClick the shortcuts menu (Figure 30) on the BoardShare™ palette to make BoardShare and frequently visited locations easily available.

Select the BoardShare Shortcuts icon from the BoardShare palette (Figure 27 on page 15).

Shortcut Menu Buttons

Shortcut Button or Tool Tool Tip Button Functionality/Usability

Desktop Opens Desktop menus.

BoardShare Opens the BoardShare website in a web browser.

My Computer Access My Computer contents.

Saved File Location

Opens the location for saved files created using the “Snapshot” feature.

Figure 30

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Maintaining BoardShareTM

Cleaning BoardShareTM DevicesFollow these guidelines when cleaning the outside surfaces of a BoardShareTM device.• Disconnect the USB cable from the PC to remove USB power.• Use a damp, soft, lint-free cloth to clean the exterior of the BoardShareTM

camera. o Avoid getting moisture in any openings. o DO NOT spray liquid on any BoardShareTM equipment.• DO NOT use aerosol sprays, solvents or abrasives to clean any

BoardShareTM equipment.

Software UpdatesIt is recommended that users regularly check for software updates and upgrading when the BoardShareTM application prompts this action.

You can check for updates either within the settings menu or by visiting www.myboardshare.com/products/software-upgrades

Carrying the DeviceWhen carrying the device, take care to carry it gently and not dropping it. If the device is accidentally dropped causing a rattling sound don’t be alarmed. The camera base contains steel weights to keep the camera stable that are not functional. The camera should continue to function properly, unless other internal parts were damaged.

SupportSee Table 5 on the following page for common issues and solutions related to your BoardShare device.

For additional assistance, please visit www.myBoardShare.com.

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Troubleshooting

Issue Cause Solution

The pen won’t write or writes intermittently.

Improper holding of the pen, blocks the IR while writing.

Hold the pen as described under “Using the Pen” Always calibrate the screen by holding the pen in the same way you plan to write.

Low batteries in the pen

If the Green LED is blinking rapidly, replace the AA batteries.

The camera cannot continuously see the pen.

Keep the pen in line of sight with the camera. Write slowly then speed up with the pen front completely flat on the writing surface.

Some streaks appear on the projection surface while you write.

Interference by infrared sources

Avoid any possible external sources of infrared in the room, such as high intensity light, low ceiling lights, direct sun light, and/or projector heat.

The camera won’t calibrate, or you cannot select certain calibration points.

Improper placement of the camera

Ensure camera is at distance D (D = height + width of the projection surface). Keep camera approximately 12 inches behind the projector.

Line of sight issues

Position camera properly and in line of sight with the pen. Make sure the camera is properly positioned so it can see the complete screen without any obstructions

Camera connection to PC via USB

USB indicator should be green; if not, properly install USB cable.

When you connect the camera, the mouse pointer acts erratically or gets stuck to the corner of the screen.

Hardware Interference

Disconnect USB devices connected to the PC such as a computer mouse, or other peripheral devices that may cause a conflict. Reconnect them one at a time to identify which one is the cause.

Infrared Interference issues

Eliminate any possible external sources of infrared in the room, such as high intensity light, low ceiling lights, direct sun light, and/or projector heat.

You cannot open the BoardShareTM palette.

Multiple BoardShareTM

palettesare already opened.

Open only one instance of the program.

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Issue Cause Solution

You connected the camera, but the software cannot find it.

There is another device conflicting with the camera.

Disconnect USB devices connected to the PC such as a computer mouse, or other peripheral devices that may cause a conflict. Reconnect them one at a time to identify which one is the cause.

The camera is not properly connected.

Disconnect the camera and plug into another USB port on your computerMake sure the USB cable is plugged in both the computer and the Camera.

BoardShareTM installation failed

Microsoft.NET Framework is not installed on the PC.

Install Microsoft.NET Framework (download from the Internet).

There is a delay between when I write and when the writing shows up on the screen

Not enough memory allocated in the computer for all the applications running.

Close any unnecessary programs running in the background to help make your system perform faster. Alternatively restart your computer system and keep it plugged into power mode.

I can’t open files when I try “Double click” with the pen

Double-click mouse speed setting is too fast

Adjust the double click speed of the mouse to slow: Control Panel> Hardware>Devices>Mouse.Alternatively use the rocker switch on the pento open files using the right click menu.

Table 5. Troubleshooting

Warranty InformationSubject to the exclusions and limitations set out below, BoardShare, Inc. warrants each BoardShare unit against factory defects in material and workmanship for one year from its date of purchase. This limited warranty is available only to the original purchaser of the unit and only covers purchase of a new BoardShare unit that is accompanied by this written warranty. This warranty is invalid if the damage or defect is caused by accident, consumer abuse, or unauthorized alteration or repair. This warranty does not cover any claim involving worn-out, leaking or defective batteries, or normal wear and tear.No warranty is made that software provided with the unit will meet your

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requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of software provided with the unit will be uninterrupted or error-free, or that all defects in such software will be corrected. This warranty does not cover any software that is not provided with the unit at the time of purchase (e.g., software downloaded from the internet).If your unit fails to operate as warranted during the first year after purchase, return it postage prepaid to the address below. Include the unit, your name, address, and phone number and/or e-mail address, a copy of your sales receipt or invoice, and a brief description of the problem. If the unit is found to be defective within the first year, it will be repaired or replaced with either a new or refurbished unit at no further cost to you.Direct all returns to:BoardShare Warranty Replacements500 Davis St, Ste 801Evanston, IL 60201TO THE EXTENT PERMITTED BY LAW, THE LIMITED WARRANTY AND REMEDY SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, EXPRESS OR IMPLIED, AND BOARDSHARE SPECIFICALLY DISCLAIMS ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF BOARDSHARE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE LIMITED WARRANTY AND REPAIR OR REPLACEMENT REMEDY DESCRIBED ABOVE. IN NO EVENT SHALL BOARDSHARE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) OR UNDER ANY OTHER THEORY OF LIABILITY, FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE UNIT OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, OR LOSS OF INFORMATION OR DATA ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE UNIT, even if BoardShare has been advised of the possibility of such damages, EXCEPT TO THE EXTENT SUCH DAMAGES MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW.Some states and jurisdictions may not allow the limitation or exclusion of incidental or consequential damages, the exclusion of implied warranties, and/or the limitation of the length of an implied warranty, so some or all of the above limitations or exclusions may not apply to you. In addition to the specific legal rights described above, you may have other rights that vary from state to state or from one jurisdiction to another.

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CertificationsThis device is FCC and CE certified.

This Class B digital apparatus complies with Canadian ICES-003.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures: --Reorient or relocate the receiving antenna. --Increase the separation between the equipment and receiver. -- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. --Consult the dealer or an experienced radio/TV technician forhelp.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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BoardShare Inc.500 Davis Street, Suite 801Evanston, IL 60201Tel: 855 237 [email protected]