user needs and usage as seen through a consortium lib.consortium.ch workshop on e-journals: jornades...

User Needs and Usage as Seen Through a Consortium lib.consortium.ch

Workshop on E-Journals:

Jornades sobre revistes digitals: de l’autor i el productor a l‘usuari

21 Nov 2002, Barcelona

Arlette Piguet, Head of Central Office

• Consortium of Swiss Academic Libraries: Facts & Figures

• What do Users Need to Access Electronic Information?

• Assessing End-User Requirements

• Products Currently Offered / Providers

• Presentation of E-Journals to End-User

• Introduction of New Products

• Is the Consortium Meeting the End-Users Needs?

• Some Usage Statistics

• Summary and Concluding Remarks

Outline

Consortium of Swiss Academic Libraries

Services Offered by Swiss Academic Libraries


0

50'000

100'000

150'000

200'000

250'000

300'000

1999 2000 2001

Year

Num

ber

of A

rtic

le D

ow

nlo

ads Usage of SpringerLINK 1999 – 2001

E-journals become increasingly popular !

Consortium of Swiss Academic Libraries: Facts & Figures I

• 10 cantonal universities• 2 technical universities, 4 research institutes• 7 universities of applied sciences• National Library

• Secondary partners

- Project term: 2000 – 2003

- Additional governmental funds available for license fees.

- Libraries’ contributions are financial and non-financial.

- Project partners:


Number of potential users (FTEs):

• 24 institutions; covering three language regions; partly different subject coverage

• Various university libraries also act as public library


Students Academic Staff

Smallest University 256 36

Biggest University 20'598 2'679

Total all Institutions 108'829 18'424

Consortium of Swiss Academic Libraries: Facts & Figures II

w o rkin g g ro u ps / e xp e rts

p u b lish ing h ou ses co n sortia l p a rtn e rs

ce n tra l o ff ice

s te e rin g co m m ittee

S w iss U n ive rs ity C o n fe re n ce (C U S )

Organisational Structure


Library A

Library C

Library B

Consortium ?

Content (coverage and relevance)

Well-known services


What do Users Need to Access Electronic Information?

User friendly interface

http://images.google.ch/imgres?imgurl=community-2.webtv.net/HEgeln/SPACESearchProject/clipart/Education/ed00013_.gif&imgrefurl=http://community-2.webtv.net/HEgeln/SPACESearchProject/page14.html&h=273&w=257&prev=/images%3Fq%3Dclipart%2Buniversity%26start%3D40%26svnum%3D10%26hl%3Dde%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26sa%3DN


Regular surveys at libraries:

- Which products are requested ? (content)- Which provider is preferred? (interface)

Organisation of trial periods / product evaluation.

Central Office


Assessing End-User Requirements (I)

Library

- Evaluates end-user requirements- Suggests new products to central office- Conducts product and interfaces trials

Library


Assessing End-User Requirements (II)

Working groups

/ Experts


Products Currently Offered

Product portfolio covers all disciplines according to needs.

• Databases: 34 databases

• Electronic journals: 3‘100 titles

Licence agreements cover complete journal packages

- Kluwer - Nature Publishing Group (NPG)- Springer- Wiley

- AAAS (Science)- Academic Press- Elsevier- IOP- JSTOR


Providers of the Products Available

Databases

• SilverPlatter (local hosting at ETHZ) / OVID (USA) / EBSCOHost

• Web of Science (local hosting at ETHZ))

• Servers of the respective providers

Electronic journals

• Servers of the publishers


Presentation of E-Journals to End-User (I)

- Link to publisher or third party provider, resp.:

Responsibility of library.



- Entry in library catalogue

- Some libraries maintain portals


Presentation of E-Journals to End-User (II)


Introduction of New Products

Library• Interface

• Training

• ... End-user

Central Office• Public relations• Organisation of courses

for the staff responsible for training at libraries

• Help desk



50‘000 article downloads

Is the Consortium Meeting the End-Users Needs?


Usage Statistics

• Collection, analysis and evaluation of usage data of each product.

• Consortial partners have password-protected access to their usage statistics (via WWW).

Central Office


E-Journals: Consortial Gain

Additional titles

A consortium enriches the library‘s collection with new titles that weren‘t subscribed to before.

Cross Access

Users can download articles they didn‘t have access to before.


Additional Titles: Shown according to Publisher

(all Institutions)


0

200

400

600

800

1000

1200

1400

Elsevier Wiley SpringerLINK

Num

ber

of tit

les a

vaila

ble

Titles held in print Titles not held in print

0%

20%

40%

60%

80%

100%

ETH Zürich Universität Zürich Université deFribourg

Università dellaSvizzera Italiana

Prin

t hol

ding

s in

%

Elsevier Wiley SpringerLINK

Additional Titles: Shown for 4 Selected Institutions

100 %


Average Usage per Title


0

500

1000

1500

2000

2500

3000

Titles held in print Titles not held in print

Usage

Elsevier (2002) Wiley (2002) SpringerLINK (2001)

Access to Titles Held in Print / Titles not Held in Print:

Wiley


0%

20%

40%

60%

80%

100%

TotalConsortium

ETHZ UniZH UniFR UniSI

Per

cent

age

of ti

tles

Titles held in print, used Titles held in print, not used

Titles not held in print, used Titles not held in print, not used

January - September 2002

0%

20%

40%

60%

80%

100%

0% 20% 40% 60% 80% 100%

Percentage of Titles

Perc

enta

ge o

f U

sage

80 %

22%

Percentage of Usage versus Percentage of Titles Available: Wiley


Usage per Title SpringerLINK Universität Zürich

050

100150200250300350

Biology Chemistry Mathematics Medicine Physics

Usage per title held in print Usage per title NOT held in print

Consortial Gain by Subject: SpringerLINK (I)


Usage per Title SpringerLINK ETH Zürich

050

100150200250300350

Biology Chemistry Mathematics Medicine Physics

Usage per title held in print Usage per title NOT held in print


Consortial Gain by Subject: SpringerLINK (II)

Summary

• Usage of electronic journals available via the Consortium is rising.

• Almost all titles available are used. However, frequency of usage varies strongly. Some “low end” titles are rarely used.

• Titles held in print are used up to 10 x as often as those not held in print. This result is proven by other consortia.

• For the individual library the consortial gain can be very valuable.


ETH-Bibliothek as an example:

(Source: ETH-Bibliothek, Alice Keller)

Offer of E-Journals: Which User Needs Are Covered by the National Consortium?

A consortium allows a library to offer more information to their users. However, it can never satisfy all user requirements.


Electronic JournalsLicence purchased by

ETH-BibliothekLicence purchased by

the Consortium

Number of Publishers 360 10

Number of Titles 5200 3'000

Thank you very much for your attention !

Where you can find this presentation:

http://lib.consortium.ch/Literaturliste_d.html


user needs and usage as seen through a consortium lib.consortium.ch workshop on e-journals: jornades...

Documents

abonnierten titel

schweizer konsortiumabb

anteile der nutzung

journals to end

consortium lib

assessing end

users needs

pro universitt