user profiling and technology
Post on 18-Oct-2014
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DESCRIPTION
As part of a Windows Vista rollout we were set the challenge of deploying to over 8000 diverse users. This presentation recommends using user profiling and directing the correct technologies to the right user groups.TRANSCRIPT
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User Profiling and
Desktop Technology OptionsArchitecture & Design Team
User Profiling
Windows Optimised Desktop Scenarios Assessment Guide defines:-
Office Worker Mobile Worker Task Worker Contract Worker Access from Home
Office Worker
These users are always connected to the corporate network and expect a rich client experience that can handle the broad range of tasks for which they are responsible. They use applications such as Microsoft Office and various line-of-business (LOB) applications that run on the local computer.
These users include analysts, architects, researchers, and doctors.
Mobile Worker
These types of users are highly mobile due to travel requirements, and frequently work outside the corporate network. They use a variety of applications that usually run locally on their mobile computer and, therefore, require a rich computing experience. These users need to be able to access applications and data offline, but also carry a higher risk of loss of data if their computer is lost or stolen.
These users include sales people and account executives.
Task Worker
These users perform a narrow set of tasks and use systems that are connected to the corporate network. Task workers usually do not have a dedicated desktop computer; instead, they leverage a pool of designated computers to access one or a few applications.
These users include call-center analysts, warehouse workers, and retail employees.
Contract Worker
These users are vendor or contract staff, often software developers, who perform a broad set of activities that require significant access to the local operating system. They work on corporate-owned intellectual property, but might be physically outside the realm of IT control. They typically use applications such as software development suites, testing tools, and project management tools.
These users include software developers and contingent staff.
Access from Home
This usage scenario is for non-mobile employees who are not able to get to the office and need access to their personalized computer work environment, including applications and data. The IT department needs to ensure that corporate data remains protected and that the computing environment remains well controlled.
Technology Options (1 of 2)
Virtual User State Virtualisation Presentation Virtualisation Applications Virtualisation Client Hosted Desktop Virtualisation Server Hosted Desktop Virtualisation
Technology Options (2 of 2)
Physical Operating System Local Application Installation
Security Encryption Rights Management Network Access Control
User State Virtualisation
Benefits: Data Backup Roaming Users Migration (hardware / operating system)
Technology: Roaming User Profiles Folder Redirection Client-side Caching
Presentation Virtualisation
Benefits: Secure Data and Applications Accelerate Application Deployment Remote Worker Accessibility
Technology: Windows Server 2008 Terminal Services Citrix XenServer Intelligent Access Gateway
Application Virtualisation
Benefits: Provisioning Continuity Accessibility Centralised Management
Technology: Microsoft Application Virtualisation Citrix XenApp VMware ThinApp
Client Hosted Desktop Virtualisation
Benefits: Legacy Application Support Secondary Desktop Environment
Technology: Microsoft Virtual PC VMware Workstation Microsoft Enterprise Desktop Virtualisation
Server Hosted Desktop Virtualisation
Benefits: Security Full Desktop Environment Centrally Managed Provisioning Accessibility
Technology: Windows Server 2008 with Hyper-V Citrix XenDesktop VMware View Connection Broker
Operating System
Windows Vista Enterprise Edition User Account Control Bitlocker Performance and Reliability Monitoring System Restore
Example User Profiling
Windows Optimized Desktop Scenario Selection Tool
Selecting the Most Appropriate Windows Optimized Desktop ScenarioScenario View Total Points Percentage
Office Worker 50 21.74% 150.00 Mobile Worker 0 0.00%Task Worker 150 65.22%Contract/Offshore Worker 30 13.04%Access from Home 0 0.00%
230
Suggested Scenario/s:Task Worker
Potential Scenario Variation:None
User Inputs Points Assigned to Each Scenario Based on User Input Responses
RelevanceOffice
WorkerOffice
Worker-VDIMobile Worker
Mobile Worker-TS
Mobile Worker-VDI Task Worker
Contract/ Offshore Worker
Access from Home
User Requirements Describe the users in your organization.
1Do they need rich, locally executing applications that require significant performance and capacity from disk, memory, and graphics on the desktop client computer? No 0 0 0 0 0 0 0 0
2Do they need to roam within the workplace from different computers to access their data and applications? Yes 50 0 0 0 0 0 0 0
3Do they work outside the office for a significant amount of time (for example, to visit customers, or travel) and require access to their applications and data? No 0 0 0 0 0 0 0 0
4Do they perform a single job function that is highly repetitive, require a single LOB application, and do not require personalized desktop settings? Yes 0 0 0 0 0 150 0 0
5 Are they vendor staff who work either at your local job site or remotely? No 0 0 0 0 0 0 0 0
6Does the organization require that no confidential information be stored on any contractor-owned computer? Yes 0 0 0 0 0 0 30 0
7If they are unable to get to their workplace, do they need to be able to use their home computer to access the important applications, data, and settings that their office or business computer provides? No 0 0 0 0 0 0 0 0
Business Requirements Describe the business requirements for the users in your organization.
8Do they need to travel abroad and use sensitive business data, but security policies prevent them from doing so? No 0 0 0 10 0 0 0 0
9Does your organization have regulatory compliance requirements or policies that require applications and data to remain on a server? No 0 0 0 0 0 0 0 0
10Does your organization have regulatory compliance requirements or policies that require applications and data to remain on a server, but the applications require a client operating system? No 0 0 0 0 0 0 0 0
11Does your organization have regulatory compliance requirements or policies that require applications to be run from a central server and data to be stored centrally, and the users require administrative permissions to perform their work? No 0 0 0 0 0 0 0 0
Solution Prerequisites Describe the current state of your environment.
12 Do you have consistent and reliable Active Directory Domain Services?Yes
13 Do you have a network that is reliable for network-intensive applications?Yes
14 Does your network have at least 10Mb/s access to the desktops in the corporation?Yes
15 Do your mobile and desktop computers have 20-25 GB of free disk space?Yes
16 Do your mobile and desktop computers have at least 2 GB of RAM?Yes
Total Points 50 0 0 10 0 150 30 0
Example User Profiling
0%
10%
20%
30%
40%
50%
60%
70%
Office Worker Mobile Worker Task Worker Contract/Offshore Worker Access from Home
Example User Profiling
Organisation Workers Kiosk Worker (e.g. Receptions)
Task Worker (e.g. Facilities)
Office Worker (e.g. Clerks)
Research Worker (e.g. Statisticians)
Development Worker (e.g. Technology Directorate)
Example Solution 1
Kiosk Worker User State Virtualisation Presentation Virtualisation Application Virtualisation
Example Solution 2
Task Worker User State Virtualisation Presentation Virtualisation Application Virtualisation
Example Solution 3
Office Worker User State Virtualisation Application Virtualisation Operating System Client Hosted Desktop Virtualisation