user research method case study- design for the blind
DESCRIPTION
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Website Navigation for the Blind Shreyasee Chand Jeff Erber Hongyuan Jiang Ryan Mochal
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Focus Points - Reduce Cognitive Overload - Provide Guidance - Empower Users
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Nav Access - Standardized Layout - Low-Level of Detail - ‘Main Link’ Availability - Preview to Potential Links - Textual Environment
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Prototypes Interface - Low Level of Detail - Macro Level Overview Standard Browser Interface - High Level of Detail - Difficult to Navigate - Existing Technology
Forms
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User Testing
- Semi-structured Interview - Observation Sessions - User Test Prototype
- 10 Participants
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Observ ation
User Given Task
Navigation of Site - Accidental Click
- Log-In Detour - Deliver Times Table
- Misinterpretation of Information
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- Confusing Second Interface - “Learning Phase” - Alternative Navigation Paths - Updated Layouts of Websites - Distracting Unfamiliar Sounds
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- Provide Guidance - Empower Users - Reduce Cognitive Overload
Revisited Focus Points
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Photo source: http://www.flickr.com/photos/jox1989/4764186425/sizes/o/in/photostream/ Research Mozilla Extension - Link-Lists - Duplicate Filters - Search Filter
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Critique
- More users - More time during user tests - No preliminary Research
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How would you give guidance to a blind person who was struggling to use the internet? What are some of the specific commands you would use to help them? How would you use these to implement a technological design?
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Should people concern themselves with different degrees of blindness when developing technology that aids in the navigation of the internet? Should they develop different technology for different degrees?
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Is there a better form of technology that would allow a blind user to quickly navigate through a website without using speech? What methods of interaction would the technology contain to help the user navigate?