user survey fran wilson director resource sharing
TRANSCRIPT
Outline
Timing & Rationale Methodology
– Qualitative & Quantitative stages
Scope of Survey Qualitative findings Seeking your Participation
Timing & Rationale
Last survey - Kinetica 2002 New Libraries Australia service - end 2005 Benchmarking against previous surveys Development of the Libraries Australia
Business Plan 2007-2010
Methodology
Nielsen//NetRatings Methodology
– Qualitative & Quantitative stages
Interviews with 16 CEOs/Library Managers 2 Focus groups each with 8 participants
– Cataloguing and Interlending/Search
Across all library sectors & anonymous
Scope of Survey
Level of satisfaction with overall service Level of satisfaction & feedback on:
– LA Search– LA Cataloguing– LA Document Delivery– LA Administration
Subscription & Pricing Helpdesk/Communication/User Support/Training Future directions
Qualitative findings
Positive change– Improvement based on efficiency, speed, stability
and functionality– Cataloguing client and batch loading processes
Core component of library activities Major usefulness in area of cataloguing Difference b/w Free and Subscription End user access still not widely offered