USER TRAININGS IN TALLINN CENTRAL LIBRARY

Kaie Holm

ESTONIA- population: 1 381 501 (2009)- area of Estonia 45 227 km²- public libraries: 559

TALLINN- population: 403 491- area of Tallinn - 159,2 km² - nationalities: Estonian 52.3%, Russian 38.5%, Ukrainian 3.9%, other 5,3%.

• 63% of Estonian households have internet access at home (First quarter 2009).

• 1,101 million valid ID-cards (May 2010).• more than 30% of all ID-card holders in

Estonia use ID-card electronically. More than 260 000 people has given digital signature (beginning of 2010).

• 90% of the bank transfers is made electronically.

• Mobile-ID - functions are similar to the electronic functions of the ID-card.

• eTax Office - a total of 92% of all tax-payers submitted their 2009 income tax returns electronically.

• eVoting - a total of 11% of voters used the e-Voting (local government elections in 2009).

• eSchool - is used by 300 000 persons (teachers, students and parents) daily.

TALLINN CENTRAL LIBRARYCentral library (the main building), the Department of Literature in Foreign Languages, 17 branch libraries and a mobile library “Katarina Jee”.Altogether 128 librarians (including administration)2009:readers: 70 672, inc. 13 243 childrenvisits: 997 010 , inc. 183 227 children’s visitsvirtual visits (homepage): 302 753loans: 1 717 357 , inc. 166 287 for children

www.keskraamatukogu.ee

2009• User trainings: 2992,

incl 2592 individual and 400 group trainings

• Participants in user trainings: 7140

• Participants in job seekers’ trainings (from March to December) : 454

Internet promotion projectOLE KAASAS! COME ALONG!

Over the next threeyears (2009-2012)• provide basic and

advanced computer training to 100 000 people

• connect 50 000 more families to the Internet

The target group includes members of the Estonianas well as Russian communities without the skillsand opportunities to use the Internet, primarily:• rural population;• older generation;• large families;• people on low and medium income.

Come Along! focuses on:1. Training (free of charge) 2. Reasonably-priced Internet connection3. Affordable computer for new Internet-users

Come Along! training projects:

Mobile training boxes (5)Mobile training box in Tallinn Central Library

Come Along! training projects:

Support centers for the use of e-services

Advising, training and obtaining feedback from potential users of e-services in service bureaus of organisations and enterprises providing public e-services, practical personal ID-training.

Support centers for the use of e-services in the service bureau of Tallinn City Office

Come Along! training projects:

eBus

Training on the use of e-services and ID matters in a bus/computer class riding through Estonia

Come Along! training projects:

Interactive web-based training course• practical and interactive self-training course

for all in Estonian and Russian• Ole Kaasas! veebikoolitus• Интерактивное обучение Будем Вместе!

Come Along! training projects

Classic classroom trainingsClassic classroom training for all throughout

Estonia (May 2009 – March 2010)• Mentor program (for almost 100 mentors in

and around Tallinn from May to Dec 2009)• Basic training for 10 000 people (incl 4055

people in Tallinn)• ID-training for 20 000 people (incl 7435 people

in Tallinn)

Come Along! Trainings in Tallinn Central Library

• 14 librarians-mentors• 80 basic courses for 480 people• 151 ID-trainings for 750 people

Statistics• At the end of 200869% of Estonians use internet once a week• At the end of 200974% of Estonians use internet once a week

1% of additional Internet users means 0,2-0,3% less unemployment (The Economist, 2009)

Thank You for Your attention!