user’s guide - brunswick bowlingincludes the control desk management operations user’s guide,...

User’s Guide

&21752/�'(6.�23(5$7,216

Center Management System6/99

BOWLING IS SOLD ON BRUNSWICK. WORLDWIDE.

This manual was based on Control Desk Software Version 3.5.3. Refer to the Release Notes sent with SoftwareUpdate diskettes for any changes or additional features that occurred after release of this manual.

AS-90®, and Frameworx™ are trademarks of Brunswick Indoor Recreation Group. Bowler Express is a registered trademark of Computer Sports Systems, Inc.

Copyright © June 1999 by Brunswick Indoor Recreation Group. All rights reserved.Past Revisions: July 1995, June 1996, November 1996, July 1997

CONTROL DESK OPERATIONS USER'S GUIDE

Vol. 1, Ver. 6

Reorder Part No. 57-900355-000(Includes the Control Desk Management Operations User’s Guide, the Daily Reporting System User’s Guide, and theCommunications Guide)

Confidential material under license.

DO NOT reproduce or disclose.

Brunswick Indoor Recreation GroupElectronics Documentation525 West Laketon AvenueP.O. Box 329Muskegon, MI 49443-0329

231.725.3300

Control Desk Operations Contents L

ContentsChapter 1: Introduction to the Center Management SystemHow It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1Equipment/Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Control Desk Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2The Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Payment Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3Sale Modifier Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3Bowling and Billiard Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4Bowler Express Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6Typing and Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6Other Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8Install a Cash Tray in the Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Office Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8Scoresheet Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8Receipt Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9Intercom Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Chapter 2: Cash TransactionsClosing the Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Non-Cash Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1Cash Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1Making Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

A Department Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2Displaying Bowling Center Departments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3Shoe Rental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3Cash a Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4Paid Out/Refund Cash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Pay Out Cash from Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4Pay Out Cash from a Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4Refund a Department Sale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4Refund a Shoe Rental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5Refund a League Payment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Voiding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Chapter 3: Open PlayWaiting List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Create a Waiting List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1Change Party Information on the Waiting List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3Delete a Party From the Waiting List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3Move a Group to the End of the Waiting List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Display Amounts Owed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

LL Contents Control Desk Operations

Display the Time Bowling Minimum Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4The Lanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Turn On a Lane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5Add Games, Frames, or Shoes to a Lane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7Collect a Partial Payment (Except for Pay By Bowler) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8Turn Off a Lane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8Changing from Crosslane Play to Single Lane Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Changing from Single Lane Play to Crosslane Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Activating BowlerTrack, Instant Replay, and Automated Bumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Chapter 4: League BowlingDisplay the Scheduled League List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1Supported Leagues/Unsupported Leagues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Turn On Lanes for a Supported League. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1Turn on the Lanes for an Unsupported League. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Pre-Bowling or Make-Up Game Bowling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4Turning Off League Lanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4Accepting a League Payment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Guaranteed Lineage League Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5Per-Game League Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5Per-Series League Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Activate Instant Replay After Lanes Have Been Issued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6Activate BowlerTrack After Lanes Have Been Issued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6Activate Automated Bumpers After Lanes Have Been Issued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Chapter 5: Tournament BowlingTurn On Lanes for a Tournament . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1Turn Off Tournament Lanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Tournament Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Chapter 6: Miscellaneous/Lane Control Desk FunctionsLane Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Put a Lane on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Take a Lane Off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Held Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2Turn Off Lanes for Original Bowling Party (Held Party) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2Turn On Lanes for Second Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2Payment from Original Bowlers (Held Party) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Emergency Lane Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3Lane On After an Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3Manual Lane Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3Cash Transactions in Manual Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4Supported Leagues in Manual Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4Transferring Lanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Single Lane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4Pair of Lanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Set-Up Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Control Desk Operations Contents LLL

Lane Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5To Display the Lane Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Correcting Bowler Scores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6Add or Change Lane Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7Delete a Bowler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8Move a Frame from One Bowler to Another . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8Print Bowler Scores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9Video Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Displaying a Video Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10Cancel a Video Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10Adjust the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

TV Only Monitors (Frameworx Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10Turn On the TV Only Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10Turn Off the TV Only Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11Frameworx Scorers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Display a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11Display a Message on the Lower Scorer Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

AS-90 Scorers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13Display a Message on the Overhead Monitors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13Display a Message on the Lower Scorer Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Cancel a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14Automatic Advertising Message for Frameworx Scorers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Storing a New Message in the Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15Automatic Advertising Message for AS-90 Scorers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Storing a New Message in the Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15Storing a Message from Another Lane in the Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Other Features Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17Restore Lane On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17Tournament View Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17

Set Tournament View Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17Turn Off Tournament View Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18

Temporarily Changing Overhead Display Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18

Chapter 7: Scorer StatusThe Scorer Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Help for Scorer Status Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2How to Set Scorer Status Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2How to Unset Scorer Status Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3Mode of Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Frameworx Scorer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3AS-90 Scorer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Chapter 8: Billiard OperationsAssigning Billiard Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1Transferring a Billiard Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3Adding Prepaid Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3Refunds/No Refunds for Unused Prepaid Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4Partial Payment for Postpaid Billiards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4Payment for Postpaid Billiards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5Returning Collateral for Prepaid Billiards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

LY Contents Control Desk Operations

Appendix A: Glossary

Appendix B: Customer Response CenterGeneral Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Appendix C: Training ServicesProduct Training Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Maintenance Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1Operational Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1Registration and More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Control Desk Operations Chapter 1: Introduction to the Center Management System ��

Chapter 1: Introduction to the Center Management System

+RZ�,W�:RUNVThe Center Management System (CMS) transfers information between theControl Desk and the Back Office, the pinsetters, and automatic scorers.

The CMS is made up of two parts. The Control Desk, located at the front desk,permits the operator to control the pinsetters, receive payments, rent shoes,maintain the scorer consoles, and oversee the billiards. Retail sales, bowling,and billiards are entered at the Control Desk terminal.

The Office system, located in the back office, enables the Manager to performspecial activities. Tournament and league recordkeeping are entered at theBack Office terminal.

The CMS operates the pinsetters in Scorer Mode if the bowling center hasautomatic scorer consoles. CMS can provide a variety of scorer consoleoperations if the bowling center has automatic scorer consoles.

This manual addresses the operation of the Control Desk.

(TXLSPHQW�6RIWZDUHThe CMS consists of:

• Control Desk terminal (with keyboard)• Cash drawer• Scoresheet printer• Intercom handset• CPU• Office terminal (with keyboard)• Daily Reporting System• Office printer• Modem

Optional equipment and programs include:

• Receipt printer• Customer Display• VCR• Additional intercom handset• LIU• League Record Service• Tournament System• Open Bowling Program• Bowler Database• Additional office terminals• CSS Business Applications• Cash Express

�� Chapter 1: Introduction to the Center Management System Control Desk Operations

• Bowler Express• Mechanic's Alert• Server Station• Audio/Video Box• Tape Backup

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The Control Desk Terminal is usually left on, even when the bowling center isclosed.

To turn the Control Desk Terminal On or Off:

1. Press the power button in the bottom front of the terminal.

When turning on the Control Desk Terminal:

2. Press MASTER RESET.

If no operator was logged on when the terminal was turned off, theoperator must log on before operating the terminal.

If an operator was logged on when the terminal was turned off, theoperator can continue using the Control Desk terminal at the LaneStatus screen.

NOTE: No data is lost when the Control Desk terminal power is turnedoff.

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There are six kinds of keys on the Control Desk keyboard:

• Payment keys• Sale Modifier keys• Bowling and Billiard keys• Bowler Express keys• Typing and Control keys• Other keys

NOTE: The actual location of keys described in this chapter may vary withthe model keyboard installed in your bowling center.


Payment Keys

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The operator can enter the payment type and open the cash drawer using thepayment keys.

Press CASH (1) to enter a cash payment. The CASH key is also the no-salekey.

Press PAYMENT TYPE (2) to enter other payment types, including creditcards and checks.

Press PAYMENT TYPE (3) (on Cashworx systems only) to enter otherpayment types, including credit cards and checks.

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The operator can enter or modify sales transactions using the Sale Modifierkeys.

Press DEPT (1) to ring up a sale to a department during a lane on/offtransaction.

Press TAX XCPT (2) to remove tax from a transaction or add tax to atransaction.

Press ADJUST (3) to:

• extend prepaid bowling.• add additional frames after the pinsetter has been turned off at the end of

prepaid bowling.• accept partial payments from a customer.• rent additional pairs of shoes to an active lane.• adjust the amount due in postpaid bowling.• select the tournament type.


Sale Modifier Keys

Press PAID OUT (4) to make a cash payment for vendors, a department, orfor a league.

Press VOID (5) to correct a transaction after finalizing the sale.

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The operator can control bowling and billiard operations using the bowlingand billiard keys. Use the bowling and billiard keys with the payment and salemodifier keys when turning lanes or billiard tables on and off.

Press SHOES (1) to rent shoes or billiard cues to customers.

Press THRU (2) to indicate a range of lanes.

Press LANE ON (3) to display the Check-In screen for bowling and billiards.

Press RATE (4) to display and use special bowling rates.

Press LEAGUE (5) to assign lanes to league bowlers, review the leagueschedule, and accept league payments.

Press TOURN (6) to assign lanes and accept payment for a tournament.

Press PREPAID (7) to accept payment for lanes or tables before the customerbegins play or while the customer is playing.

Press SHEET (8) to change the sheet number when turning lanes on or off orprint a receipt on demand.

Press PRACT (9) to turn the pinsetters and scorer consoles on in practicemode prior to league play.

Press CORRECT SCORES (10) to display and correct bowler scores, printthe scoresheet displayed on the Control Desk terminal, delete bowlers oncetheir scores have been removed, and enter/change bowler names andhandicaps.


Bowling and Billiard Keys

Press PRINT SCORES (11) to print a scoresheet for bowlers up to two daysafter the game is bowled.

Press SCORER (TV OFF) (12) to turn on scorer consoles and overheaddisplays and turn off the television and video displays.

Press SCORER STATUS (13) to set a variety of options that affect lanes withscorer consoles.

Press HOLD (14) to turn off the pinsetter and suspend the time of use for alane when the customer is paying by the hour, turn on a lane that was shut offwith the EMERG OFF key, and put a lane out of service.

Press EMERG OFF (15) to turn off a pinsetter in an emergency.

Press XFER (16) to transfer a bowler's score, time, or games to other lanes;transfer a frame score from one bowler to another; and transfer billiard tables.

Press SHOW (17) to display a variety of information.

Press LANE OFF (18) to display the Check-Out screen for bowling orbilliards.

Press TABLE (19) to display the Billiards Activity screen.


Typing and Control Keys

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The operator can perform Bowler Express functions using the Bowler Expresskeys.

See the Bowler Express System User's Guide for information on how to useBOWLER EXPRESS, CONCOURSE, LANE TERM , and TROUBLECALL .

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The operator can type letters and numbers and move the cursor around usingthe Typing and Control keys.

Press the typing keys (1) to type the letters needed to perform Control Deskoperations.

Press the number keys on the numeric keypad (2) to type the numbers neededto perform Control Desk operations.

Press the arrow keys (3) to move the cursor without entering information.

Press the backspace key (4) to erase characters.

Press ENTER or RETURN (5) to enter information into the computer. Insome cases, press ENTER to move the cursor down one line.

Press RESET (6) to cancel an entry or transaction.


Other Keys

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The operator can perform miscellaneous functions using the Other keys.

Press HELP (1) to get a list of departments, special rates, and scorer statusoperations.

Press MASTER RESET (2) to reset the screen and receipt printer after apower interruption.

Press INTERCOM ON/OFF (3) to turn the intercom handset on and offwhen talking to bowlers at the scorer consoles.

Press MESSAGE (4) to write and send messages to the overhead display andscorer console.

Press TV (5) to send a television or video program to the overhead display.

Press SPECIAL FUNCTION (TAB) key (6) to access setup procedures andmanagement operations.

Press OTHER FEATURES (7) to turn on a lane without erasing games inprogress, enable or disable tournament view mode, and temporarily change thescorer console colors.

Press SHIFT REPORT (8) to print and zero a report of the Control Deskactivities.


Scoresheet Printer

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The Cash Drawer works like the drawer on a cash register. It opens and closesupon commands by the CMS.

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At the Lane Status screen:

1. Press CASH to open the cash drawer.

2. Place the cash tray in the empty cash drawer with the bills section of thetray in the back.

3. Close the cash drawer.

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The Office Terminal is usually located in the bowling center's back office. The Office Terminal manages access to the Control Desk terminal and otherterminals connected to the CMS.

The Manager, Daily Reporting System operator, and League Record Serviceoperator will use the Office Terminal to perform their tasks.

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The Scoresheet Printer enables the operator to print scoresheets for bowlers.

The Scoresheet Printer should be checked to make sure it is operational at thebeginning of each shift.


Receipt Printer

1. Turn the POWER switch to the ON position.

2. Check the paper supply.

3. Make sure the printer is online. If you are unsure of how to do this, referto the documentation supplied with your printer.

4. Print a test scoresheet:

• Type a lane number.

• Press PRINT SCORES. A list is displayed of all the scoresbowled in the last 48 hours.

• Type 1 and press ENTER. The most recent scoresheet stored forthe lane is displayed.

• Press P.

• Press RESET two times.

If the print on the scoresheet is not dark and clear, refer to the printermanufacturer's manual for the procedures to change the ribbon.

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The Receipt Printer is an optional piece of equipment and prints receipts forcash transactions.

The Receipt Printer should be checked to make sure it is operational at thebeginning of each shift.

1. Turn the POWER switch to the ON position.

2. Check the paper supply.

3. Check whether or not the green light next to the ON LINE control is on. Press ON LINE to turn it on if the green light is not lit.


Intercom Handset

4. Print a test receipt.

• Press SHEET. The last cash transaction from that register isprinted.

If the print on the receipt is not dark and clear, refer to the ReceiptPrinter manual for the procedures to change the ribbon.

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The optional intercom can be used to communicate between the control deskand the scorer console. The control desk operator can place a call to oranswer a call from the bowlers at the scorer console.

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1. Lift the intercom handset.

2. Type the lane number. Press INTERCOM .

To call a range of lanes (available only with Frameworx scorers):

• Type the beginning lane number.• Press THRU .• Type the ending lane number.• Press INTERCOM .• Press RESET.

Begin speaking.

3. Replace the intercom handset when you are finished talking.

4. Press INTERCOM to turn off the intercom.


If you have Frameworx scorers and more than one control desk terminal, eachterminal may use an intercom channel to talk to different lanes. Up to fourintercom channels may be active at one time.

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When a customer calls the control desk using the intercom, the monitor willdisplay “Intercom” and the lane number where he or she is bowling.

1. Lift the intercom handset.

2. Press INTERCOM. Begin speaking.

3. Replace the intercom handset when you are finished talking.

4. Press INTERCOM to turn off the intercom.

If more than one customer is trying to call the control desk, pressINTERCOM when you are finished speaking to one customer and you will beimmediately connected to the next call. The calls are answered in the orderthey are received.

Control Desk Operations Chapter 2: Cash Transactions ��

Chapter 2: Cash Transactions

&ORVLQJ�WKH�6DOHNOTE: For a list of payment types and their numbers, from the Lane Statusscreen, press HELP, then PAYMENT TYPE.

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1. Type the non-cash amount tendered. Press PAYMENT TYPE .

2. Type the number indicating the type of payment. Press ENTER.

Repeat these steps for each additional payment other than cash.

3. If paying with some cash, type the amount of cash tendered.

4. Press CASH.

5. Close the cash drawer or press RESET.

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1. Type the cash amount tendered.

2. Press CASH.

3. Close the cash drawer or press RESET.

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After CASH is pressed, the cash drawer opens and the display shows theamount of change due to the customer.

You may make change for the customer without a making a sale by simplypressing CASH at the Lane Status screen.

�� Chapter 2: Cash Transactions Control Desk Operations

$�'HSDUWPHQW�6DOHAt the Lane Status screen:

1. Type the price of the purchased item.

2. Type the letter indicating the department in which the sale was made.

NOTE: If you need a list of the departments, press HELP afterentering the amount of the item.

The total cost and tax added, if applicable, are displayed on the RetailSales screen.

3. Repeat steps 1 and 2 to enter additional department sales.

4. Close the sale.

Within a bowling transaction:

1. Type the price of the purchased item.

2. Press DEPT and then type the letter indicating the department in whichthe sale was made.

NOTE: If you need a list of the departments, press HELP afterentering the amount of the item.

The total cost and tax added, if applicable, are displayed on the RetailSales screen.

3. Repeat steps 1 and 2 to enter additional department sales.

4. Close the sale.

NOTE: An incorrect sale can be canceled at any time before CASH ispressed by pressing RESET. See the manager to correct an incorrectsale after CASH is pressed or to remove tax from a sale.


'LVSOD\LQJ�%RZOLQJ�&HQWHU�'HSDUWPHQWVA list of the bowling center's departments with their corresponding letters andtax rates can be displayed at the control desk.


1. Press HELP .

2. Press DEPTS. The department name, letter, tax rate, and an indicationas to whether or not tax is included in or added to the price ofdepartment items.

3. Press RESET to return to the Lane Status screen.

6KRH�5HQWDOShoes can be rented at one of three preset prices and may be included as partof a department sale, or on an open bowling transaction.


1. Type the number of pairs of shoes being rented, up to 20. PressSHOES.

2. Continue pressing SHOES until the correct price is charged.

3. Repeat steps 1 and 2 to rent additional pairs of shoes.

4. Close the sale.

If included with a “Pay By Bowler” transaction:

1. Select the “Pay By Bowler” position and press ENTER.

2a. Press SHOES, then THRU . This will assign a single pair of shoes,at the standard rate, to a single “Pay By Bowler” person, when therevenue will be collected after the bowling is completed.

2b. For prepaid shoes, press the number of pairs of shoes being rentedand press SHOES.

Continue pressing SHOES until the correct price is charged.

3. Close the sale.


&DVK�D�&KHFNYou may cash a check for a customer without making a sale.

At the Lane Status screen:1. Type the amount of the check. Press CASH.

2. Type your password, if needed. Press ENTER.

3. Enter the number that represents a check payment type. Press ENTER.

4. Press CASH to confirm the transaction.

5. Make change for the customer.

3DLG�2XW�5HIXQG�&DVKThe operator may pay out or refund cash for the following reasons.

• Simply taking cash from the drawer (i.e. to pay a vendor).• Taking cash from the drawer and attributing it to a specific department.• Refunding a department, shoe rental, or league payment transactions.

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1. Press PAIDOUT key.

2. Press 1.

3. Type password if necessary.

4. Press ENTER.

5. Type in the amount of payment and press ENTER.

6. Press CASH.

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2. Press 1.


4. Press ENTER.

5. Type in the amount of payment.

6. Press the department letter.

7. Press CASH.


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2. Press 2.


4. Press ENTER.

5. Type in the amount of refund.

6. Press the department letter.

7. Press CASH.

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2. Press 2.


4. Press ENTER.

5. Press the quantity of the shoes to be refunded.

6. Press the SHOE key.

7. Continue pressing SHOES until the correct rate is used.

8. Press CASH.

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2. Press 3.


4. Press ENTER.

5. Type the league number and press ENTER.

6. To refund a series of games, type the number of series to be refunded.Press S.ORTo refund a number of games, type the number of games to be refunded.Press GAMES.ORTo refund league lineage (flat fee), type the amount of the refund. PressL .


ORTo refund other fees, type the dollar amount of the refund. Press O.ORTo refund a prize fund, type the dollar amount of the prize fund to berefunded. Press P.

7. Press CASH.

9RLGLQJShould the Control Desk operator make a mistake during a transaction, theVOID key should be used to correct it. Voids may be used with departments,leagues, tournaments, or shoes.

1. Press VOID .


3. Press ENTER.

4. Repeat the mistaken transaction to be voided.

5. Make the transaction as originally intended.

NOTE: Bowling transactions cannot be voided at the Control Desk. Pleasesee your manager.

Control Desk Operations Chapter 3: Open Play ��

Chapter 3: Open Play The bowling center may offer the customer a choice of various methods ofpayment. The customer may be able to have prepaid or postpaid bowling;time or game bowling; special rates for specific bowlers, events, and times ofday; supported and unsupported league bowling; tournament bowling; andorganized open play bowling.

The steps for turning lanes on and off, monitoring the lanes, and acceptingpayments varies slightly, depending on the method of payment.

Open Play is available to bowlers when the lanes are not being used forleagues or tournaments. Bowlers come in and bowl for a period of time ornumber of games and either prepay or postpay for the bowling.

:DLWLQJ�/LVWIf the bowling center is experiencing a busy period, a waiting list can becreated to manage the waiting customers. Up to 252 parties of 12 bowlers perlane can be put on a waiting list.

Bowlers who have been entered into the Open Play program may have theirnames sent to the scorer through the waiting list for automatic updating. If thenames are not sent to the scorer automatically, the scores will have to beprocessed manually, into an Open Bowling file.

NOTE: Only complete games are updated into the Open Play program. Agame is considered complete when the tenth frame is bowled for all bowlers.

You may bring up the waiting list using the bowler's Open Play card (if amagnetic card reader is available). Once the waiting list is displayed, otherbowlers' names may be added. If no magnetic card reader is available, pressW for Waiting List at the Lane Status screen.

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At the Waiting List:

1. Press A to Add a Party to the list.

2. Type the party name. Press ENTER.

3. Type the number of bowlers in the party. Press ENTER.

4. If your center has multiple scorer types, use the arrow keys to highlightthe type of scoring unit available. Press ENTER.

�� Chapter 3: Open Play Control Desk Operations

5. Use the arrow keys to highlight any of the center services for this party.Press ENTER after each service needed is highlighted. Press ENTERSCREEN to proceed to the Bowler Entry screen.

6. Enter the bowler names.

For a bowler with an Open Play card:

• Slide the card through the card reader.

For bowlers in the Open Play program:

• Type the Bowler's ID. Press ENTER.• Select a preset bowling rate or press ENTER to default to the

Adult bowling rate. Press ENTER.

For all other bowlers:

• Type the Bowler's name. Press ENTER.• Select a preset bowling rate or press ENTER to default to the

Adult bowling rate. Press ENTER.

Repeat these steps for each bowler in the party.

Enter up to 12 bowlers per lane or 24 bowlers per crosslane pair. Theinformation will be sent to the selected scorer consoles when the lanes areturned on.

7. Make changes to the settings, if needed.

Press GAME to set the special game information regarding No Tapvalues and Free Strike Frames.

• For No Tap values, type the number of pins that must be bowledover for a strike. Press ENTER.

• For Free Strike Frames, type the number of the frame and pressENTER in each field a free strike will be given. There is amaximum of six free strikes per game.

Press XFER to alter the lineup order.

• Use the arrow keys to move the highlight bar to the item to bemoved.

• Press XFER.

• Use the arrow keys to move the highlight bar to the place the itemshould be moved to.

• Press XFER.


8. Press ENTER SCREEN to save the names and settings.

9. Press RESET to exit and return to the Lane Status screen.

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1. Press W for Waiting list.

2. Press C to change an entry.

3. Type the waiting list group number. Press ENTER.

4. Use the arrow keys to move the highlight bar to the item to be changed. Type the change. Press ENTER.

5. To make changes to the names and special game information, pressENTER SCREEN.

Use the arrow keys to move the highlight bar to the item to be changed.Type the change. Press ENTER.

6. Press ENTER SCREEN to save the changes.

7. Indicate whether or not the bowler information displayed on the screenis correct. If so, press ENTER SCREEN, otherwise C to make changes.


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1. Press W for Waiting List.

2. Press D to Delete an Entry.

3. Type the party number to be deleted. Press ENTER.

4. Press Y or N to indicate whether or not you are sure you want to deletethis entry.



0RYH�D�*URXS�WR�WKH�(QG�RI�WKH�:DLWLQJ�/LVW


1. Press W for Waiting List.

2. Press M to Move an Entry.

3. Type the party number to be moved. Press ENTER. The partyautomatically moves to the end of the list.


'LVSOD\�$PRXQWV�2ZHGAt the Lane Status screen:

1. Press SHOW.

2. Press CASH.

'LVSOD\�WKH�7LPH�%RZOLQJ�0LQLPXP�&KDUJHAt the Lane Status screen:

1. Press SHOW two times. The minimum time charge is the first entry onthe Misc Info screen.


7KH�/DQHVThe lanes must be turned on before bowlers can begin open play. This sectionincludes step-by-step instructions for:

• Turning On a Lane• Adding Games, Frames, or Shoes• Collecting a Partial Payment• Turning Off a Lane• Changing from Crosslane Play to Single Lane Play• Changing from Single Lane Play to Crosslane Play• Activating BowlerTrack and Instant Replay• Activating Automated Bumpers


7XUQ�2Q�D�/DQH


1. Type the numbers of the lanes you are turning on.

You may type the lane numbers for a single lane, lane pair, or a range oflanes. For a range of lanes:

• Type the beginning lane number.• Press THRU .• Type the ending lane number.

2. Press LANE ON . The lanes are turned on with default settings.

3. Change the default settings, if needed.

• To change the rate:

• Press one of the pre-programmed rate keys (Junior, Senior, RateB, etc.)

or

• Press RATE and type a special rate number or one of thefollowing letters.

T = timed bowlingG = game bowlingP = pay by bowler

To view a list of special rates, press RATE followed by HELP.

If you are using the Pay by Bowler rate:

• Type the bowler’s lineup number. Press ENTER.• Type the Bowler's ID number or bowler's name. Press ENTER.• Select a different bowling rate, if applicable.• Press SHOES, then THRU to assign a pair of rental shoes, at the

standard rate, but are not receiving any payment for the rental atthis time.

Repeat these steps for each bowler in the party and each rate being used.

• To select Special Games, press GAMES repeatedly until thedesired game is displayed.

• To activate Instant Replay, press I .

• To activate BowlerTrack, press B.

• To activate Automated Bumpers, press W.


• To change the sheet number:

• Press SHEET.

The current number increases by one each time SHEET is pressed. The sheet number can also be changed by typing in the requirednumber and pressing SHEET.

• To enter a shoe rental (except for Pay By Bowler):

• Type the number of pairs of shoes.• Press SHOES.

• To assign names to the scorer console from the waiting list (exceptfor Pay By Bowler):

• Press W.

The first group on the waiting list is displayed. If you want toassign a different group, press W until the correct group isdisplayed, or use the left and right arrow keys to move through thegroups on the waiting list.

• To assign names directly to the scorer consoles (except for Pay ByBowler):

• Press Ø (zero).• Press W. • Type the bowler's ID number or the bowler's name. • Press ENTER. • Select a preset bowling rate or press ENTER to default to the

Adult bowling rate. • Press ENTER.

Repeat these steps for each bowler in the party. When all thenames have been entered, press ENTER SCREEN two times.

To cancel transferring names to the scorers, press RESET.

• To enter sales transactions for open departments:

• Type the amount of the sale. • Press DEPT. • Press HELP to display a list of departments and assigned

letters, if needed.• Press the open department letter.


4. Turn on the lane:

For prepaid games using the rate displayed in the RATE box:

• Type the number of games to be bowled. • Press PREPAID. • Close the sale.

For prepaid games using more than one rate or changing the rate:

• Type the number of games to be bowled.• Press a specific rate key or a two-digit special rate, and then the

RATE key.

Repeat these steps for each different rate.

• Close the sale.

For prepaid time:

• Type the number of minutes to be bowled.• Press PREPAID.• Close the sale.

For postpaid games and time:

• Collect the amount due from shoe rental or department sales.• Close the sale. • Press LANE-ON if no money is due.

$GG�*DPHV��)UDPHV��RU�6KRHV�WR�D�/DQH

1. Type the lane numbers. Press ADJUST.

For Pay by Bowler, enter the player's position number. Press ENTER.

To add games:

• Type the number of games to be added. Press the specific rate keyor a two digit special rate number.

To add frames:

• Type the number of frames to be added. Press F.

NOTE: Added frames are provided free of charge to the customer. Addframes to the lane if a prepaid lane is turned off prematurely.

To add shoes:

• Type the number of pairs of shoes to be added. Press SHOES.


To add charged time:

• Type the number of minutes to be added. Press PREPAID.

NOTE: Additional prepaid time can only be added at the rate the lanewas issued, or at a free special rate.

To add free time:

• Type the number of minutes to be added.• Press RATE .• Press HELP .• Type the number of the special rate to be used.• Press ADJUST.

2. Close the sale.

&ROOHFW�D�3DUWLDO�3D\PHQW��([FHSW�IRU�3D\�%\�%RZOHU�

1. Type the lane numbers. Press ADJUST.

2. Type the number of games or minutes being paid for. Press PREPAIDor a rate key.

3. Close the sale.

7XUQ�2II�D�/DQH

For prepaid games, time, and Pay By Bowler:

The lanes will turn off automatically when the customer has finished bowling. If the customer quits bowling before the prepaid games or time is used:

1. Type the lane numbers. Press LANE-OFF.

For Pay by Bowler:

• Type the bowler's position number. Press ENTER.

2. Determine the customer’s refund.

If the bowling center provides its customers with refunds:

• Press CASH.

The change box is highlighted and the amount of refund due isdisplayed. The lane turns off automatically.

If the bowling center provides its customers with refunds and themembers of the bowling party were charged at different rates:

• Type the number of games charged at the same rate.


• Press the specific rate key.

Repeat for each rate used.

• Press CASH.

If the bowling center does not provide its customers refunds:

For prepaid games:

• Type the number of games displayed in the payment box. • Press GAMES.• Press LANE-OFF .

Repeat these steps for each bowler in Pay by Bowler.

For prepaid time:

• Press 0 (zero).• Press ADJUST.• If necessary, type your password and press ENTER.• Press LANE-OFF .

For postpaid games and time:

1. Type the lane numbers. Press LANE-OFF .

In postpaid games, if there is no activity on the lane for two or moreminutes before it is turned off:

• Type Ø (zero).• Press GAMES.• Press LANE-OFF .

You may change some of the options before closing the sale. See step 3in Turn On a Lane. Out of the total number of games, you may chargeeach customer a different rate for the games he or she played. Forexample, if a senior citizen, adult, and junior play a total of nine games,you may charge three games at the senior rate, three games at the adultrate, and three games at the junior rate.

2. Close the sale.

Repeat for each Pay by Bowler.


&KDQJLQJ�IURP�&URVVODQH�3OD\�WR�6LQJOH�/DQH�3OD\

CMS automatically turns on two lanes in crosslane play. Brunswickrecommends that the lanes be changed only for postpaid games or time.


1. Press SCORER STATUS. On the Scorer Status screen, a C is listednext to the lanes currently in crosslane play.

NOTE: Press HELP to display the Scorer Status Help screen. PressRESET to return to the Scorer Status screen.

2. Type the lane numbers to be changed to single lane play.

3. Press letter O. On the Scorer Status screen, an O is listed next to thelanes in single lane play.

4. Press RESET to exit to the Lane Status screen.

&KDQJLQJ�IURP�6LQJOH�/DQH�3OD\�WR�&URVVODQH�3OD\

Brunswick recommends that this change only be made for postpaid games ortime.

1. Turn on a second lane, if necessary. If the first lane in the bowlingcenter is an odd number, the lane pair must begin with an odd number. If the first lane in the bowling center is an even number, the lane pairmust begin with an even number.

2. At the Lane Status screen, press SCORER STATUS. On the ScorerStatus screen, an O is listed next to the lanes currently in single laneplay.

NOTE: Press HELP to display the Scorer Status Help screen. PressRESET to return to the Scorer Status screen.

3. Type the lane numbers to be changed to crosslane play.

4. Press C. On the Scorer Status screen, an O is listed next to the lanes insingle lane play and a C is listed next to the lanes in crosslane play.

5. Press RESET to exit to the Lane Status screen.


$FWLYDWLQJ�%RZOHU7UDFN��,QVWDQW�5HSOD\�DQG�$XWRPDWHG�%XPSHUV

See the following steps to activate BowlerTrack, Instant Replay andAutomated Bumpers after the lane has already been turned on.

Pay By Bowler:

1. Type the lane number.

2. Press ADJUST.

3. Type the bowler's sequence number.

4. Press ENTER.

5. Press the letter B and/or I .

6. Repeat steps 3 through 5 for each bowler who needs activation.

7. Press ADJUST.

All Other Open Bowling Modes:


2. Press ADJUST.

3. Press the letter B and/or I .

4. Press ADJUST.

To turn on Automated Bumpers after the lane has already been turned on:


2. Press ADJUST.

3. Press the UP arrow.

4. Press ENTER.

Control Desk Operations Chapter 4: League Bowling ��

Chapter 4: League BowlingLeagues are groups of bowlers who bowl at regularly scheduled times. Thebowling center may serve two types of leagues — supported leagues andunsupported leagues.

You may display the scheduled leagues list to know what leagues are bowling,when they are bowling, the league number, assigned lanes, and whether theleague is supported or unsupported.

'LVSOD\�WKH�6FKHGXOHG�/HDJXH�/LVWAt the Lane Status screen:

1. Press SHOW.

2. Press LEAGUE .

Continue to press LEAGUE to scroll through the league schedule forthe week.


6XSSRUWHG�/HDJXHV�8QVXSSRUWHG�/HDJXHVSupported leagues use League Record Service to manage the league. TheCMS transfers each team's lineup to the scorers and the scorers transfer thebowler's scores to the CMS to update the league's standings and schedule thenext week's lineup.

7XUQ�2Q�/DQHV�IRU�D�6XSSRUWHG�/HDJXH


1. Type the lane numbers.

• Type the beginning number of the group of lanes the league isusing.

• Press THRU .• Type the ending number of the group of lanes the league is using.

If the lanes to be used are divided, repeat steps 1-7 for each group oflanes.

2. Press LANE-ON .

3. Type the league number.

�� Chapter 4: League Bowling Control Desk Operations

4. Press LEAGUE .

The league number is displayed in the RATE box. If the league numberwas not defined in the League Program, the "LEAGUE XXX IS NOTDEFINED" message is displayed. Ask the Manager for assistance.

The Check-In screen displays the league's practice time, if defined, thecurrent week number, the league's assigned lanes, and the current teamassignments.

5. Verify the week number. If the week number is incorrect:

• Type the correct week number.• Press W.

6. Change the team lane assignments, if necessary.

NOTE: If any of the lane numbers do not have a team assigned to it, thenthat is an indication that either you entered the wrong lane numbers in step1, or that you plan on using lanes that are not normally assigned to thisleague.

• Type the lane number to be assigned. Press ENTER.• Type the team number for this lane. Press ENTER.

If you are changing the existing team lane assignments, press ENTER toskip lanes that have the correct team assignments.

Press SHOW to list any teams that have not yet been assigned.

Repeat for all teams.

7. Press SCORER (TV OFF) to provide bowlers access to the lineups andturn on the scorers.

8. Start the practice time.

• Type the league lane numbers. • Press PRACT.

9. If the amount of practice time was not defined in the league or thebowling center does not have scorer consoles, start the series manually.

• Type the league lane numbers.• Press LANE ON two times.

If a league bowler has pre-bowled the series or will make it up at a later time,change the bowler's status at the scorer console to "absent."


If a team forfeits a series, change the forfeiting team's status at the scorerconsoles to "absent." The opposing team can bowl the series as usual.

If a team is going to make up today’s bowling at a later date, remove all of thebowlers on the team at the scorer.

7XUQ�RQ�WKH�/DQHV�IRU�DQ�8QVXSSRUWHG�/HDJXH



• Type the beginning number of the group of lanes the league isusing.

• Press THRU .• Type the ending number of the group of lanes the league is using.


2. Press LANE-ON.

3. Type the league number.

4. Press LEAGUE.

The league number is displayed in the rate box. The practice time, ifavailable, is displayed at the top of the screen. If the league number isnot defined, see the Manager for instructions.

5. Press SCORER (TV OFF) to turn on the scorer consoles and allow thebowlers to enter the lineups.


• Type the league lane numbers. • Press PRACT.

7. If the amount of practice time was not defined in the league or thebowling center does not have scorer consoles, start the series manually.

• Type the league lane numbers.• Press LANE ON two times.


3UH�%RZOLQJ�RU�0DNH�8S�*DPH�%RZOLQJLeague rules may permit bowlers to pre-bowl games they are unable to bowlwith their league or make-up games when they do not bowl their regularlyscheduled match.

To turn on the lanes for Pre-Bowling or Make-Up Game Bowling, follow theprocedures for turning on lanes for an unsupported league. At step 3: Typethe League Number, type the number for Pre-Bowling/Make-up GameBowling, as the operator previously defined it in LRS.

7XUQLQJ�2II�/HDJXH�/DQHV�The lanes can turn off either automatically or manually. The automatic turnoff times are set by the bowling center and after the pre-determined amount oftime expires, the pinsetters and scorer consoles will turn off.

If the pinsetters and scorer consoles are not set to turn off, or if the lanes areneeded by other bowlers before the turn off time expires, the lanes can beturned off manually at the Control Desk. The lanes must be turned off in pairsor multiples of pairs.


1. Type the lane numbers:

• Type the beginning lane number• Press THRU• Type the ending lane number

2. Press LANE OFF . The Check-Out screen is displayed showing thetotal number of games bowled.

3. Check the lane number assignments listed in the top left corner of thescreen to make sure the correct lane pair will be turned off.

4. Press LANE OFF . The scorer consoles turn off. The cash drawer doesnot open.

$FFHSWLQJ�D�/HDJXH�3D\PHQWLeagues may pay their bowling charges at any time, not just at the end of theseries. There are three types of payments:

1. Guaranteed Lineage Payment. Guaranteed leagues pay the same amountof money each week, no matter how many games or series were bowled.

2. Per-Game Payment. Leagues pay for each game bowled.

3. Per-Series Payment. Leagues pay for each series bowled.


*XDUDQWHHG�/LQHDJH�/HDJXH�3D\PHQW


1. Type the league number. Press LEAGUE .

The last payment made, amount paid, and amount due is displayed.

To adjust the amount owed:

• Type the correct lineage rate.• Press L .

To adjust other items:

• Type the correct amount.• Press the letter O.

To adjust the prize fund amount:

• Type the correct amount.• Press P.

2. Close the sale.

3HU�*DPH�/HDJXH�3D\PHQW



The last payment made and amount paid is displayed.

2. Type the number of games being paid for. Press GAMES.

To adjust other items:

• Type the correct amount.• Press the letter O.



3. Close the sale.


3HU�6HULHV�/HDJXH�3D\PHQW



2. Type the number of bowlers being paid for. Press S.

The amount of lineage due is displayed.

To adjust for other items:

• Type the correct amount. • Press the letter O.



3. Close the sale.

$FWLYDWH�,QVWDQW�5HSOD\�$IWHU�/DQHV�+DYH�%HHQ�,VVXHG

1. Press SCORER STATUS.

2. Press lane number, THRU , lane number.

3. Press K .

4. Press 1, then ENTER.

5. Press RESET.

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3. Press K .

4. Press 5, then ENTER.

5. Press RESET.


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3. Press (�).

4. The prompt “ENABLE BUMPERS - LIFT THE BUMPER FOR EVERYONE” isdisplayed.

a. Enter Y and press ENTER to enable Automated Bumpers for eachbowler.

b. Enter N and press ENTER to make Automated Bumpers availableon the selected lane or lane range.

NOTE: Automated Bumpers must be enabled individually by bowler at thescorer when Item B is chosen.

5. Press RESET.

Control Desk Operations Chapter 5: Tournament Bowling ��

Chapter 5: Tournament BowlingTournament Bowling is a series of games participants bowl in to win achampionship. Leagues, product developers, and other organizations oftensponsor these events.

7XUQ�2Q�/DQHV�IRU�D�7RXUQDPHQWAt the Lane Status screen:

1. Type the lane numbers for this bowling event and squad number.



2. Press LANE ON .

3. Type the tournament number.

4. Press TOURN.

If the tournament was not defined in the Tournament program, the"TOURNAMENT XX CANNOT BE ACCESSED" message isdisplayed. Ask the Manager for assistance.

5. If necessary, select the type of bowling event for this tournament.

Press ADJUST to move the highlight bar to the correct bowling event. The highlighted box moves from event to event each time ADJUST ispressed.

The type of event is displayed in the RATE box instead of LG.

TT = Tournament TeamTD = Tournament DoublesTS = Tournament Singles

5. If the tournament is set up with squads, type the squad number. Press S.

6. If the tournament is set up with multiple series, type the series number. Press N.

�� Chapter 5: Tournament Bowling Control Desk Operations

NOTE: If the lanes are being turned on in the middle of a series, typethe number of the next game in the series. Press GAMES. (Be careful,there are no screen prompts for this!)

7. Press SCORER (TV OFF). The scorer consoles turn on and the lanesare put on hold. Tournament players can check the lane lineups foraccuracy.


• Type the lane numbers.• Press PRACT.

9. Start the tournament series.

If the tournament has a preset practice time, the scorers willautomatically start the tournament series after the practice time expires.

For centers without preset practice times:

• Type the lane numbers.• Press LANE ON twice.

7XUQ�2II�7RXUQDPHQW�/DQHVAt the Lane Status screen:


• Type the beginning number of the group of lanes being used.• Press THRU .• Type the ending number of the group of lanes being used.

2. Press LANE OFF . The Check-Out screen is displayed showing thetotal number of games bowled.

3. Check the lane number assignments listed in the top left corner of thescreen to make sure the correct lane pair will be turned off.

4. Press LANE OFF . The scorer consoles turn off. The cash drawer doesnot open.

7RXUQDPHQW�3D\PHQWAt the Lane Status screen:

1. Type the tournament number. Press TOURN.

2. Type the amount of the tournament cost. Press ENTER.

3. Close the sale.

Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions ��

Chapter 6: Miscellaneous/Lane Control Desk FunctionsThe control desk operator can control the lanes using the CMS. Controloptions include:

• Putting a lane on hold.• Assigning new bowlers to a lane before collecting payment from the

original bowlers (Held Party).• Turning a lane off in an emergency.• Using the manual lane control panel.• Handling transactions with manual operations.• Changing scorer status options.• Transferring bowlers to other lanes.

/DQH�+ROGIf there is a need for bowlers to stop bowling for a while, the lanes can be puton hold so that prepaid or postpaid time is not charged. The scorers willremain turned on, but the pinsetters will turn off. Time does not beginaccumulating again until the lane is taken off hold.

3XW�D�/DQH�RQ�+ROG


1. Type the lane numbers to be put on hold.



2. Press HOLD .

�� Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations

7DNH�D�/DQH�2II�+ROG


1. Type the lane numbers to be taken off hold.


• Type the beginning lane number.• Press THRU.• Type the ending lane number.

2. Press HOLD .

+HOG�3DUW\Lanes can be turned off and reassigned to a second party before acceptingpayment from the original group of bowlers. The lanes cannot be returned tothe original bowlers once the payment is put on hold. If the original bowlerswould like to keep bowling, they will need to pay for their original games ortime and be reassigned to other lanes.

7XUQ�2II�/DQHV�IRU�2ULJLQDO�%RZOLQJ�3DUW\��+HOG�3DUW\�


1. Type the lane numbers. Press LANE OFF .

2. Press HOLD .

The lane numbers will flash until payment is received from the originalbowlers.

7XUQ�2Q�/DQHV�IRU�6HFRQG�3DUW\



2. Press LANE ON .

3. Proceed with the step-by-step instructions in the Lanes On section ofthis manual.


3D\PHQW�IURP�2ULJLQDO�%RZOHUV��+HOG�3DUW\�



2. Press LANE OFF .

3. Proceed with the step-by-step instructions in the Lanes Off section ofthis manual.

NOTE: Payment must be received from the original bowlers before thesecond party can check out.

(PHUJHQF\�/DQH�2IIIn an emergency, lanes can be turned off without affecting the lane charges. Only one lane of a pair should be selected, but this will always place bothlanes of the pair in Emergency Off.


1. Type a lane number.

2. Press EMERG OFF .

/DQH�2Q�$IWHU�DQ�(PHUJHQF\At the Lane Status screen:


2. Press HOLD . The lane returns to active status.

0DQXDO�/DQH�&RQWURO�3DQHOThe pinsetters can be turned on and off manually with the manual lane controlpanel in the event there are communication problems between the lanes andthe system computer or if the CMS is not working. The scorers can be placedinto a manual scoring mode.

To manually turn on the pinsetters:

1. Push the lane toggle switch to ON.

To manually turn off the pinsetters.

1. Push the lane toggle switch to OFF.


&DVK�7UDQVDFWLRQV�LQ�0DQXDO�2SHUDWLRQ1. Write each transaction on a slip of paper.

2. Collect the customer's money and place it with the slip of paper in thecash drawer.

You will need to open the cash drawer with the key. If you do not have thekey available, contact the manager.

6XSSRUWHG�/HDJXHV�LQ�0DQXDO�2SHUDWLRQ1. Ask supported leagues to record their scores manually after each game.

2. Manually process the scores in LRS.

7UDQVIHUULQJ�/DQHV

6LQJOH�/DQH


1. Type the lane number the customer is transferring from.

2. Press LANE OFF .

3. Type the lane number the customer is transferring to.

4. Press XFER.

3DLU�RI�/DQHV


1. Type the first lane number the customer is transferring from.

2. Press THRU .

3. Type the last lane number the customer is transferring from.

4. Press LANE-OFF.

5. Type the first lane number the customer is transferring to.

6. Press XFER.


6HW�8S�,QIRUPDWLRQInformation can be displayed regarding the bowling center’s set-up, including:

• The minimum amount of time charged for time bowling.• The preset slow bowler time.• The kind of pricing (weekday, weekend, or holiday) that is in effect.• Preset tax rates.• Preset shoe rates.• Preset open bowling rates. • Surcharges/practice fees.


1. Press SHOW two times to display the Miscellaneous Informationscreen, including slow bowler time, type of pricing, tax rates, and shoerates.

2. Press SHOW to display the different rates for open bowling.

3. Continue to press SHOW to advance through all of the preset openbowling prices.


/DQH�,QIRUPDWLRQThe lane display shows detailed information about an individual lane that is inuse, including:

• Bowling rate.• Sheet number.• Number of pairs of shoes rented to the lane.• Amount of prepaid money.• Total elapsed time.• Time elapsed since the last frame was bowled.• Time the lane has been on hold.• Number of frames, games, and extra frames bowled.• Amount due.• Software version of the scorer.• Whether or not Automated Bumper, BowlerTrack, or Instant Replay are

activated.


7R�'LVSOD\�WKH�/DQH�,QIRUPDWLRQ


1. Type the lane number. (Lane must be on.)

2. Press SHOW. One lane at a time is displayed in the Show screen.


&RUUHFWLQJ�%RZOHU�6FRUHVAt the Lane Status screen:

NOTE: Bowlers must stop bowling in order for a score correction to be madeat the Control Desk.

1. After bowling has stopped, type the lane number.

2. Press VIEW/CORRECT SCORES. The bowlers' scores are displayedand shows the scoring method.

3. Use the arrow keys to move the cursor to the frame to be corrected.

There are three lines of information on the Bowler Scores screen -- ablack line, a yellow line, and a shaded line. The black line indicates thescore recorded before corrections were made. The yellow line indicatesthe pinfall used to calculate the bowler's game score. The shaded line isthe bowler's running score.

4. Press the backspace key to erase the score or change the score.

5. Use arrow keys to highlight a score to correct, and enter the correctedscore.

Repeat these steps to correct other scores, if needed.

6. Press VIEW/CORRECT SCORES to transfer the corrected scores tothe scorers.


$GG�RU�&KDQJH�/DQH�,QIRUPDWLRQChanges can be made to the lane information regarding the bowlers’ names,handicaps, scores, etc. While changes are made at the Control Desk, bowlersmust refrain from bowling.


1. Type the lane number. Press VIEW/CORRECT SCORES.

2. To change the bowler type in league play, use the arrow keys to movethe cursor over the bowler's lineup number. Select one of the bowlertypes listed on the bottom of the screen.

3. Press N to change bowler names. The roster is displayed and the cursoris located in the ID# column.

NOTE: Pay By Bowler names must be changed using the ADJUST key,not the SCORE CORRECTION key.

4. Type the Bowler ID or bowler’s name for open play or the bowler'sname for league play. Press ENTER SCREEN.

NOTE: If you type a bowler’s name in the Bowler’s ID field, the namewill be entered into the Name column.

To delete a name, type 0.

For a list of Open Play bowler ID numbers, press HELP and beginentering a bowler’s name. A list of bowler ID numbers will bedisplayed, beginning with that bowler’s name.

5. Follow the instructions on the screen to edit names/handicaps, asnecessary.

You may not change the names of supported open play bowlers or theID numbers of league bowlers.

6. Press RESET when you are finished making changes to the bowlerroster.

If further changes are needed, press C.

7. Press ENTER SCREEN to save the changes and return to the BowlerScores Correction screen.

Press RESET to exit without saving the changes and return to theBowler Scores Correction screen.

8. Press VIEW/CORRECT SCORES to return to the Lane Status screenand transfer the changed information to the scorers.


'HOHWH�D�%RZOHUAt the Lane Status screen:


2. Press the arrow keys to move the cursor to the last scored frame for thebowler being deleted.

3. Press the backspace key to erase the score. Repeat for all scores beingerased.

4. Type Y or N to indicate whether or not the bowler’s name should bedeleted. Press ENTER.

NOTE: If the deleted bowler had the sequencer next to their name, usethe arrow keys to move the sequencer to another bowler and pressENTER.

5. Press VIEW/CORRECT SCORES to return to the Lane Status screenand transfer the changed information to the scorers.

Press RESET to exit without making the changes.

0RYH�D�)UDPH�IURP�2QH�%RZOHU�WR�$QRWKHUAt the Lane Status screen:


2. Press the arrow keys to move the cursor to the frame the score will bemoved from. Press XFER. You may only move the last frame bowledfor any bowler.

3. Press the arrow keys to move the cursor to the frame the score will bemoved to. Press XFER.

Repeat these steps to move any other frames.4. Press VIEW/CORRECT SCORES to transfer the corrected scoresheet

to the scorer and return to the Lane Status screen.

Press RESET to exit without making any changes.


3ULQW�%RZOHU�6FRUHVScores may be printed up to 48 hours after bowling. Scores must be printedone lane at a time.


1. Type the lane number. Press PRINT SCORES.

A list of all the scores bowled and available on this lane is displayed. The scores for the game most recently bowled is listed first.

2. Type the number indicating the scoresheet to be printed. Press ENTER.

3. For bowling centers with Frameworx scorers, to include statistics on theprintout, move the cursor to the bowler’s score. Press SPC (space bar).

To print BowlerTrack statistics, use the arrow keys to move to thebowler. Press B. Repeat as needed for each bowler.

4. Press P to print.

Press RESET to return to the Scoresheet selection.

You may print as many scoresheets as you would like. Press ENTERafter each selection.


9LGHR�3URJUDPVBowlers may watch a video program/television while they bowl. As long asthe video appears on the overhead display, the scores will only be displayedon the scorer consoles.

When the lanes are turned off, the video is canceled automatically. When avideo displays on the overhead of an unassigned lane, the CMS turns on theoverhead automatically.

The CMS can be set up to automatically display video on all the overheaddisplays when the lanes are turned off. See Special Functions for instructions.Automatic advertising messages take precedence over automatic video. Whenautomatic video and automatic advertising are turned on, the advertising willappear.


'LVSOD\LQJ�D�9LGHR�3URJUDP

1. Turn on the VCR.

2. Select the channel or insert a video tape.

3. At the Lane Status screen, type the lane numbers. Press TV .

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2. Press SCORER (TV OFF).

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Turn the Master Volume Control knob on the Audio/Video box (forFrameworx scorers), or the front of the SIU (for AS-90 scorers) to set themaximum volume for a lane. Bowlers with Frameworx scorers can adjust thevolume for their lane, but cannot exceed the set maximum volume.

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1. Press TV .

2. Type the number(s) of the TV Only monitors to be turned on.

3. Press TV .

4. Press RESET.

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1. Press TV OFF .

2. Type the number(s) of the TV Only monitors to be turned off.

3. Press TV OFF .

4. Press RESET.


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Messages can be displayed on the overhead monitors and automatic scorerconsoles. Messages can be displayed on lanes that are on or off (includinglower console). The operator can select a pre-defined message, create amessage, or resend the previous custom message. There are three types ofmessages: graphic, scrolling, and text.

NOTE: Graphic type messages are not available at this time.

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1. Type the lane numbers. Press MESSAGE.

2. Type the number indicating the type of message to be displayed. PressENTER.

• Choose 1-15 to display a pre-defined message.• Choose 16 to display the last custom message.• Choose 17 to create a new custom message.

NOTE: See the Manager's manual for defining an automatic advertisingmessage (#18).

3. For a pre-defined message or last custom message:

You may edit the message or change the length of time the message isdisplayed before displaying it on the overhead monitor.

• Press MESSAGES to display the message on the overheadmonitor.

For a Custom Message:

• Type the letter indicating the type of custom message you arecreating:

• Choose G to display a graphic file.

• Press SHOW to scroll to the graphic file you will display.• Press RESET to select the file.

NOTE: As of 7/97, this feature is not available.


• Choose T to create a text message.

• Type the message, up to 13 lines and 19 characters per line. To center the text on a line, press ENTER at the end of eachline.

• Press RESET when you are finished typing the message.

• Choose S to create a scrolling banner message across theoverhead monitors.

• Type the message, up to 80 characters.• Press RESET when you are finished typing the message.

4. Choose D to set the default number of times or length of time themessage will be displayed.

• Type the number of times between 1-99 or the length of timebetween 0-99 minutes and 0-59 seconds. If you do not choose “D,”the default time is “forever” and you will have to manually cancelthe message.

The message may be canceled at any time by typing the lanenumbers and pressing MESSAGE two times.

5. Press MESSAGE to display the message on the overhead monitor.

NOTE: If you press ENTER instead of RESET after typing themessage, the message will be erased.

For a single line of text, the message will be centered after pressingENTER. For more than one line of text, the message will automaticallywrap around to the next line without pressing return or ENTER.

Each line holds up to 19 characters, including spaces. In addition tonumbers and letters, the following symbols may be used in a message: +, -,%, $, #, “, and !. The message screen holds up to 13 lines, including blanklines.

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1. Type the lane number (or lane number THRU lane number for a rangeof lanes).

2. Press the down arrow key.

3. Press MESSAGE.

4. The cursor is in the top left corner of the empty message box. Use thearrow keys to move the cursor to the starting position of the message.


5. Type the message. The maximum size is 30 characters across by sevenlines long.

6. After the message is complete, press MESSAGE to send the message tothe console.

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Messages can be displayed on the overhead monitors and automatic scorerconsoles. The operator can select a pre-defined message, create a new custommessage, or resend the previous custom message.

One type of message that can be displayed is an advertisement. Specialpromotional messages can be displayed on the overhead monitors wheneverthe lanes are turned off.

Automatic advertising messages take precedence over automatic video if bothoptions are set in special functions (see the Management Operations User'sGuide). When automatic video and automatic advertising are turned on, onlythe advertising will appear when the lane is turned off.

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NOTE: Messages can be downloaded to overheads that are turned onor off.

2. Press MESSAGE.

3. Type the number indicating the type of message to be displayed. PressENTER.

• Type 1-15 to display a pre-defined message. Go to step 4.• Type 16 to display the last custom message. Go to step 4.• Type 17 to create a new custom message. Go to step 6.• Type 18 to create or change an advertisement message. Go to the

Advertisement Message section in this chapter.

4. The cursor is in the top left corner of the message box. Use the arrowkeys to move to the text that needs to be changed. Type the new text, ifany.

5. After all changes have been made, press MESSAGE to send themessage to the overhead(s). The message is now sent.


6. The cursor is in the top left corner of a blank message box. Use thearrows to go to the location of the start of the message. Type themessage. After the message is complete, press RESET.

7. Press MESSAGE to send the message to the overhead(s). The messageis now sent.

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In order to send a message to the lower scorer console, the console must be on,and there must be no scorer instructions displayed below the scoresheet.




3. Press MESSAGE.

4. The cursor is in the top left corner of the empty message box. Use thearrow keys to move the cursor to the starting position of the message.

5. Type the message. The maximum size is 38 characters across by 10 lineslong.

6. After the message is complete, press MESSAGE to send the message tothe console.

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2. Press MESSAGE twice.

NOTE: If the message is sent to a lower console, any console activity willclear the message. It is not necessary to manually cancel the message.

To manually cancel a lower message, at the Lane Status screen:

1. Type the lane number(s).


3. Press MESSAGE twice.


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Advertising messages can be prepared and displayed on the overhead monitorsonly. Each lane is capable of storing a different message or the same messagemay be stored on multiple lanes.

Once the message is stored in the scorer, it may be activated by the operatorusing the Scorer Status screen. The letter Z will activate the feature and theletters U and Z will deactivate the feature. Messages may be test, scrolling, orboth. Although both text and scrolling messages may be used simultaneously,the process of activating or deactivating an automatic advertising messagerequires the operator to select text or scrolling individually. The duration maybe set for advertising messages the same as with a normal overhead message.

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2. Press MESSAGES.

3. Type 18 then press ENTER.

4. Enter your password if required, and press ENTER.

5. Create the message. For assistance with creating a message, see theControl Desk Operations User’s Guide.

6. When the message is created, press MESSAGE to send the message tothe lane for storage. The message will not appear at the lane unless theautomatic advertising feature has been enabled through Scorer Status.

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Advertising messages can be prepared and displayed on the overhead monitorsonly. Each lane is capable of storing a different message. It is also possible tostore the same message on multiple lanes.

Once the message is stored in the console, it is activated through the ScorerStatus function. See the letter Z instructions in Scorer Status for AS-90Scorers (Chapter 7).

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2. Press MESSAGES.


3. Type 18.

4. Press ENTER. Type your password and press ENTER.

5. The cursor will be in the top left corner of the empty message box. Move the cursor to the starting position of the message.

6. Type the message.

7. After the message is complete, press MESSAGE to store the message inthe console(s).

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2. Press MESSAGE.

3. Type 18.

4. Press ENTER. Type your password and press ENTER.

5. Type the lane number that contains the message you are copying.

6. Press ENTER.

7. The cursor will be in the top left corner of the message box. Ifnecessary, move the cursor to the position of the message that needs tobe changed.

8. If necessary, type the changes to the messages.

9. After the message is complete, press MESSAGE to store the message inthe console(s).


2WKHU�)HDWXUHV�.H\Using the Other Features key, you can restore a lane on, display tournamentscores, and temporarily change the display colors on the overhead monitors.

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Use Restore Lane On to turn a lane back on without erasing any of the bowleror team information currently stored at the scoring console. However, framecounts for the lane are not retained; only bowler information, teaminformation, and scores.


1. Press OTHER FEATURES .

2. Press 1: “Restore Lane On.”

3. Type the starting lane number. Press THRU.

4. Type the ending lane number. Press LANE ON .

5. Make any changes needed for shoes, rates, etc. Press LANE ON .

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NOTE: This function is not currently available for Frameworx scorers.

Use Tournament View Mode to display tournament bowling on severaloverhead monitors. This will allow the operator to show the scoresheetdisplay from one pair of lanes on more than one overhead monitor. (Forexample, scoresheets for lanes 15 and 16 may be shown on lanes 1 through24.)

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2. Press 2: “Tournament View Mode.”

3. Type the odd number of the lane pair of the score to be viewed. PressTOURN.

4. Type the beginning number of the lanes where the score will be viewed. Press THRU .

NOTE: Lanes that are to be used for display MUST BE OFF.


5. Type the ending number of the lanes where the score will be viewed. Press TOURN.

A “T” will appear next to the lane numbers of the viewing lanes selected. Thetournament scores are displayed on the overhead monitors of the lanes wherethe score will be viewed.

The Tournament View Mode must be cancelled prior to issue the lane forbowling.

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2. Press 2: “Tournament View Mode.”

3. Press U for Unset. Press TOURN.

The “T” next to the lane numbers of the viewing lanes will be removed andthe overhead monitors return to normal display.

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You may change the display colors on the overhead monitor temporarily.



2. Press 3: “Change Scorer Color.”

3. Type the beginning numbers of the lanes. Press THRU .

4. Type the ending numbers of the lanes.

5. Press a color key (A-W ) for the colors to be displayed on the overheadmonitors.


You may change the colors again using a different color key.

NOTE: This is a temporary color change. The overhead monitors display thedefault color settings after the lanes are turned off once. The default displaycolors are set in Special Functions.

Control Desk Operations Chapter 7: Scorer Status ��

Chapter 7: Scorer StatusScorer Status is used to check which features at the scorer are enabled (turnedon) and which mode of play is enabled. Letters are used to indicate whichfeatures are turned on. This display will also show the number of bowlers andthe current frame for a lane in separate columns.

The following terms are used to indicate that a feature is being turned on:

• Turn on• Enable• Set

The following terms are used to indicate that a feature is being turned off:

• Turn off• Disable• Unset

In order to turn on any of the features, the lane must have already been issuedto a customer. It is not necessary to turn off a feature when the customer isfinished, the system will automatically disable optional features when the laneis re-issued to the next customer, and enable the standard features.

7KH�6FRUHU�6WDWXV�6FUHHQAt the Lane Status screen, press SCORER STATUS to display the ScorerStatus screen. The following columns will always be displayed:

• Lane number (first column in every row)• Mode of play (see the section Mode of Play later in this chapter)• Two numbers or letters in the far right column of each row:

• The first digit is the number of active bowlers on the lane.• The second digit is the number of the current frame the lane is in.

This digit could be a number between 1 and 9 or one of thefollowing letters: T (tenth frame); F (game is finished, and scoresare still displayed); 0 (scores have been cleared, but the names arestill displayed and ready for a new game to start); or N (no namesor scores have been entered at the scorer).

In addition to the above items, the following columns are usually displayed inmost bowling centers:

• Exciters (E)• Quiet desk printer (Q)

�� Chapter 7: Scorer Status Control Desk Operations

For an explanation of exciters and quiet desk printers, refer to the letters E andQ under Frameworx Scorer Options later in this chapter.

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2. Press HELP . The first page of available scorer status options aredisplayed. Depending on the type of scorers you have, there may be asecond page of options. To access the second page of options, pressHELP .

3. When finished looking at the Help screen, press RESET to return to theScorer Status screen.

NOTE: Scorer status options cannot be set or unset while viewing the Helpscreen. The Scorer Status screen must be displayed to change an option.

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2. Type the lane number, or lane number THRU lane number for a rangeof lanes, where the option will be used.

3. Press the letter of the option to set.

NOTE: There may be some additional steps for some options at this point,i.e., No Tap, Singles-Doubles Display, Exciters, etc. Refer to the listing ofeach of the functions later in this chapter.



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2. Type the lane number, or lane number THRU lane number for a rangeof lanes, where the option will not be used.

3. Press U.

4. Type the letter of the option to be unset.


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Each lane pair must be in one of the modes listed below. No pair can be intwo different modes. The procedure used to turn a lane pair on will dictatewhat mode each lane pair will be in.

L League or Tournament PlayP League or Tournament Practice PlayO Open Play (Open Play bowlers stay on a single lane.)C Crosslane (Open Play bowlers use a lane pair, and bowl on both lanes.)

Lanes in “L” may only be changed to “P” and vice versa. Lanes in “O” mayonly be changed to “L” and vice versa.

)UDPHZRU[�6FRUHU�2SWLRQVA — Turns on or off only the audio signal for a lane. The audio signal

automatically turns on when the video signal is turned on. This is usedwhen the bowlers want to hear the sound, but not watch it. Select themaximum volume for the lane(s), from 1 to 99.

B — Enables or disables the frames for the free strikes. After setting theoption, type the frame numbers that the free strikes will be given (usezero for the first ball in the 10th frame). After all frames have beentyped in, press ENTER. Press F or S to indicate whether the bowlerswill have the ability to select the frames they want (S), or are forced toaccept the frames you typed (F).

D — Allows the operator to change the overhead display from the standarddisplay to the PBA display (large size marks).

E — Enables or disables the exciters. After setting, or unsetting, the option,a list of all of the exciters will be displayed. Type the number of theexciter you are turning on or off, or type 99 to select all of the standardexciters. From this screen, which shows the standard exciters, you canpress the letter E again and a list of special game exciters is displayed.These can be turned on in the same manner as the standard exciters.


F — When this option is set, it fills in the bowler's scores as they bowl whenthey have more than two strikes in a row. When this option is not set,the score for each of the frames that contain a strike, in the string ofstrikes, will not be filled in until the bowler bowls a frame less than astrike.

G — Enables or disables the bowlers' access to view their previous games.

H — When this option is set, the operator can change the assigned value ofthe high game exciter for the current customer. If a high game value of0 (zero) is set, the special high game exciter is turned off.

I — This option allows the operator to select the type of bowler sequencerthat will be on the lane. The choices are: color bar only or arrow only.By unsetting this option, the scorer will automatically default to botharrows and color bar.

J — When this option is set, the operator can choose an overhead display of4-6 frames or 7-9 frames, depending on the length of the bowler'snames. When this option is unset, the display will be in the 10 frameformat.

K — Enables or disables the lane coach, which shows the bowler how topick up spares. On lanes which have Instant Replay (IR) andBowlerTrack (BT), this option is used to activate IR/BT in league andtournament play. It is also used to change the default settings of IR/BT inall scoring modes.

M — When this option is set, it allows the operator to select T (the numberof frames a bowler takes during each turn [2, 5, 10]) or L (the numberof frames before changing lanes [1-10]). When the option is unset,each bowler receives one frame per turn.

N — When setting this option, the operator first selects the No Tap value,between 3 and 9. After the value is selected, the operator decides ifthis value is to be forced (all bowlers must use it); or default (no matterwhich value is selected, the default value programmed by the managerwill be in effect). When the option is unset, the bowlers cannot use theNo Tap game.

Q — When this option is set, no scoresheet will automatically be printed atthe end of the game. When this option is unset, every scoresheet forthis customer at this lane will automatically be printed on thescoresheet printer.

T — By turning this option on, the operator can enable the display of thebowler's cumulative series (in league mode) and allow the team's recapsheet to be displayed. In addition, the operator can choose to displaymarks in the running team total, instead of pinfall.


V — Turns on or off only the video signal for the lane. This is used if thebowlers want to watch the TV and not listen to it.

W — Enables or disables the bowler's access to view another lane in thebowling center.

X — This option reestablishes communications between the CMS and thescorer. It is used if a shaded bar appears in front of, or on, the lanenumber in the Lane or Scorer Status screens.

Y — When this option is set, the operator can allow the lane to have practiceduring open play. This option is also used to allow the bowlers' accessto download names from the CMS Open Bowling Program to thescorer.

Z — When set, this option turns on the automatic advertising that themanager programmed in each of the scorers. If a lane comes upwithout a message, then it either was not programmed with a specialmessage, or the scorer needs to be rebooted to activate the message.

$6��6FRUHU�2SWLRQVA — Turns on or off only the audio signal for a lane. The audio signal

automatically turns on when the video signal is turned on. This optionis used when the bowlers want to listen to TV, but not watch it.

B — Enables or disables the bonus game which gives free strikes in the 3rd,6th, and 9th frames. When this option is selected, each bowler canchoose whether or not to participate in the special game.

D — When this option is set, the operator chooses whether to display all tenframes on the overhead in the large size for just one bowler or twobowlers per lane. The system will automatically display the bowlers inlineup number one and two, regardless of how many bowlers are on thelane. It is recommended that this option only be used when there aretwo or less bowlers on each lane, and that the bowlers' names are inpositions one and two.

E — Enables or disables the exciters (spare, strike, double, turkey, etc.).

F — When this option is set, it fills in the bowler's scores as they bowl whenthey have more than two strikes in a row. When this option is not set,the score for each of the frames that contain a strike, in the string ofstrikes, will not be filled in until the bowler bowls a frame less than astrike.

H — When this option is set, the operator can change the assigned value ofthe high game exciter for the current customer. If a high game value of0 (zero) is set, the special high game exciter is turned off.


N — When this option is set, the operator chooses either 9 count No Tap, or8 count No Tap. If 8 count is selected, the bowlers have the option atthe scorer to select 9 count, 8 count, or regular bowling. (Use 9 for 9count, and 8 for 8 count.)

Q — When this option is set, a scoresheet will not automatically be printedat the end of the game. When this option is unset, every scoresheet forthis customer on this lane will automatically be printed on thescoresheet printer.

T — Turns on or off the display of the bowler's cumulative series (in leaguemode). This option can also be used to activate the viewing of the teamrecap sheet and to select marks as the running team total, instead ofpinfall.

V — Turns on or off only the video signal for the lane. This is used if thebowlers just want to watch the TV and not listen to it.

X — This option reestablishes communications between the CMS and thescorer. It is used if a shaded bar appears in front of, or on, the lanenumber in the Lane or Scorer Status screens.

Z — When set, this option turns on the automatic advertising that themanager programmed in each of the scorers. If a lane comes upwithout a message, then it either was not programmed with a specialmessage, or the scorer needs to be double-cleared to activate themessage.

Control Desk Operations Chapter 8: Billiard Operations ��

Chapter 8: Billiard OperationsYou may perform the following billiard operations from the Control Desk:

• Assign billiard tables to players• Transfer players to different billiard tables• Rent cue sticks to players• Accept payment from players

$VVLJQLQJ�%LOOLDUG�7DEOHVAt the Lane Status screen:

1. Press TABLE .

2. Type the table number to be assigned.

3. Press LANE ON .

4. Change the rate, if needed.

The adult rate per hour is displayed in the RATE box as the defaultsetting.

Six rate keys can be used to charge billiards players and 90 special ratescan be set up using the number keys.

To change the rate:

• Press one of the six rate keys

or

• Press RATE and the rate number.

The rate is displayed in the RATE box. Only one rate can be usedfor the table.

5. If necessary, type the number of players and press P.

6. Turn on the table.

For Prepaid time:

• Type the number of minutes being purchased.• Press PREPAID.

�� Chapter 8: Billiard Operations Control Desk Operations

If the amount of time the players purchase is less than the bowlingcenter's minimum chargeable time, players are charged the minimumcharge.

For Postpaid time:

If the bowling center does not collect collateral and players do not rentcues:

• Press LANE ON .

7. Rent cues.

• Type the number of cues to be rented.• Press SHOES until the correct rate is displayed.

8. Collect collateral, if necessary.

For cash collateral:

• Type the amount of cash to be used as collateral.• Press C.

For other collateral:

• Press C for a list of collateral types.• Press the number indicating the type of collateral being collected.

9. Enter a Department sale, if necessary.

• Type the dollar amount of the sale.• Press DEPT and the department letter. If the department letter is

not known, press DEPT and HELP and then the department letter.

The price of the department sale is added to the total sale.

10. Close the sale.


7UDQVIHUULQJ�D�%LOOLDUG�7DEOHIf the wrong billiard table is assigned or there is a problem with the assignedbilliard table, a player can be transferred from one table to another.


1. Press TABLE .

2. Type the table number the customer is transferring from.

3. Press LANE OFF . The Check Out screen is displayed.

4. Type the table number the customer is transferring to.

5. Press XFER.


$GGLQJ�3UHSDLG�7LPHWhen prepaid time expires, CMS puts the table on hold. The customer is ableto purchase more time at the current rate while the table is on hold.


1. Press TABLE .

2. Type the table number. Press ADJUST.

3. Type the amount of time to be added in minutes. Press PREPAID.

The price for the additional time and total additional cost is displayed.

4. Add cues, if necessary.

• Press the number of cues to be added.• Press SHOES.

5. Close the sale.


5HIXQGV�1R�5HIXQGV�IRU�8QXVHG�3UHSDLG�7LPHIf the customer stops playing before the prepaid time expires, the bowlingcenter may provide a refund. Alternately, the bowling center may providesome other compensation, i.e., a free pass, or not provide any refunds.


1. Press TABLE .

2. Type the table number.

3. Press LANE OFF . The amount of money to be refunded is noted in theDUE box.

If the bowling center provides a cash refund:

• Press CASH. Refund the money to the customer and close thecash drawer.

If the bowling center does not provide a cash refund:

• Press 0.• Press ADJUST.• Type your password, if needed. Press ENTER.• Press CASH. Close the cash drawer.


3DUWLDO�3D\PHQW�IRU�3RVWSDLG�%LOOLDUGVThe bowling center may accept partial payment from a party when part of thebilliard party is finished playing but the other part of the billiard party is stillplaying. The partial payment will be subtracted from the total amount due. Adiscount or split rate cannot be used in partial payments.


1. Press TABLE .


3. Press ADJUST.

4. Type the amount of time in minutes the customer is paying for. PressPREPAID.

5. Close the sale.


3D\PHQW�IRU�3RVWSDLG�%LOOLDUGVAt the Lane Status screen:

1. Press TABLE .


3. Press LANE OFF . The Check-Out screen is displayed showing the starttime and elapsed time since the table was assigned, and the collateralcollected from the customer.

If no time accumulated from turning the lanes on to turning the lanesoff, press LANE OFF again to turn the table off.

If a rate change was made between turning the table on to turning thetable off, the customer will be charged the amount of time for each rateautomatically.

If a partial payment was made, the amount will be displayed in thePAYMENT box.

If cash collateral was collected, the amount will be deducted from thetotal time on the table. Any unused cash collateral will be displayed asa refund in the DUE box.

4. Change the rate, if needed.

• Press a rate key (Junior, Senior, etc.)

or

• Press RATE and a special rate number.

No more than one rate can be charged for time billiards.

A discount can be given when closing the sale for postpaid billiards.

5. Reduce the amount of time charged, if needed.

• Press ADJUST.

Each time you press ADJUST, the time displayed in the ELAPSE boxdecreases by one minute and the amount of money in the DUE box willalso decrease.

If the operator attempts to adjust the amount of time charged to anamount less than the minimum chargeable time, the amount due willremain the minimum time charge.

6. To reduce the amount of money due to less than the minimumchargeable amount:


• Type the new total amount due.• Press ADJUST.• Type your password, if necessary.• Press ENTER.

The DUE box will display the new amount due.

NOTE: Changing the amount of money due does not affect the elapsedtime.

7. Close the sale.

5HWXUQLQJ�&ROODWHUDO�IRU�3UHSDLG�%LOOLDUGVIf collateral was collected from the customer, it must be returned after closingthe sale.


1. Press TABLE .


3. Press LANE OFF .

For cash collateral, the cash amount is displayed as a refund in the DUEbox:

• Press CASH. Refund the collateral and close the cash drawer.• Press RESET to return to the Lane Status screen.

For other types of collateral, the type of collateral is highlighted:

• Press LANE OFF .

Control Desk Operations Appendix A: Glossary $��

Appendix A: GlossaryA

Access Level - See Special Function Access Level.

Accessible Programs - Center Management System software programs.

Accessible Utilities - Programs used to maintain the Center ManagementSystem.

Add League Screen - The Control Desk terminal screen that lets you enter anunsupported league in the system computer.

Adjust Screen - The screen that lets you add items to an assigned lane orchange check-out information. All adjustments are recorded in the CenterManagement System transaction journal.

Admit a User - Enter a user in the Center Management System.

Admit User Menu - The menu that is displayed when you select Admit Userfrom the Office Terminal menu.

Approach - The part of the lane behind the foul line where the bowler sapproach is made.

Arrow - Keys on the keyboard that enable you to move up, down, backwardsand forwards around the screen to correct typing mistakes.

Audio Signal - A scorer status option that sends sound to the overheaddisplays.

Automatic Scorer - A computer system at the lanes that calculates anddisplays bowler scores.

Automatic Scoresheet Printing - Automatic printing of a scoresheet at theControl Desk after a game or series.

B

Back Up Data - Copy information from the system computer to a disk or tape.

Backup Disk - A disk containing backup data. You can back up specificprogram information on disks.

Backup Menu - The menu that is displayed when you select Back Up Datafrom the Office Terminal menu.

Backup Tape - A tape containing backup data.

$�� Appendix A: Glossary Control Desk Operations

Bar Order Receipt Printer - An optional component that receives BowlerExpress orders at the bar.

Beer Frame - In league play, when all team members roll a strike except one.

Best Frame Game - Best Frame is a ten pin game where two to five bowlersparticipate and where the best score of all the bowlers for that frame is used toscore the frame in the “team game” which appears at the bottom of the screen.

Billiard Activity Screen - The screen that shows the status of the billiardtables in the bowling center.

Billiard Keys - Control Desk terminal keys that let the user control billiardoperations. Billiard keys are used with the bowling keys to assign and transferbilliard tables, and accept payment for billiards.

Billiard Rate - The rate your bowling center charges for billiards.

Billiard Rates Screen - The Control Desk terminal screen that lets you enteryour bowling center s billiard rates.

Black Background - A black background with no lane information on theLane Status screen means a lane is available to be issued.

Bonus Frames Per Game Screen - The Control Desk terminal screen thatlets you enter the minimum and maximum number of frames that make up agame.

Bowler Express Control Terminal - An optional component that lets you setup the Bowler Express Lan Terminals.

Bowler Express Keys - Control Desk terminal keys that are active when theterminal is used as a Bowler Express terminal.

Bowler Express Lane Terminal - An optional unit that lets bowlers ordersnacks without leaving the lanes.

Bowler Express System - An optional computer system that handlesrefreshment sales.

Bowler Type - Bowler type is used for scoring. There are four types:

Pacer: A pacer is used to keep two teams bowling at an even pace.This bowler s score is not added to the running team total.

Absent: A bowler who is not present. The absent bowler s absenteescore must be entered.


Regular: All regular team members present and ready to bowl at thescheduled time.

Substitute: A bowler who is substituting for a regular bowler.

Bowling Center Number - A number assigned to a satellite bowling center inorder to process its data.

Bowling Keys - Control Desk terminal keys that let the user control bowlingoperations.

Bowling Rate - A rate that is charged by pressing a bowling rate key. Thereare six bowling rate keys: SENIOR RATE, JUNIOR RATE, A (ADULT),SPEC B, SPEC C AND SPEC D.

Bowling Rates Screens - The Control Desk terminal screens that let you enteryour bowling center s weekday and weekend bowling rates.

C

Cash Drawer - The Control Desk component that works like the drawer on acash register.

Cash Tray - A tray with slots for cash and change that is placed in the cashdrawer.

Center Information Screen - The Control Desk terminal screen that lets youenter your Center Management System s starting lane.

Change League Screen - The Control Desk terminal screen that lets youchange unsupported league information.

Change Scorer Default Color Screen - The Control Desk terminal screenthat lets you change the colors that are shown on the overhead display.

Check In - Assign a lane.

Check-In Screen - The screen that lets the user assign lanes to bowlers andaccept payment for prepaid bowling.

Check Out - End a lane assignment.

Check-Out Screen - The screen that lets the user end lane assignments andaccept payment for postpaid bowling.

Check-Out Screen Time-Out - The period of time the Check-Out screen isdisplayed if no entry is made. The Check-Out screen time-out is threeminutes.


Clean Game - A complete game (10 frames) with no open frames.

Color Assignments Screen - The Control Desk terminal screen that lets youassign defined colors to events.

Center Management System - The computer system that controls yourbowling center s operations.

Center Management System Computer - The computer that runs the CenterManagement System. The computer is located in your bowling center soffice.

Center Management System Program - A group of operations that run onthe system computer.

Center Management System Set-Up - Preset values entered in the systemcomputer.

Command System Starting Lane - The first lane controlled by a CenterManagement System computer.

Computer Calendar - The calendar in the system computer that puts yourbowling center s weekday and weekend bowling and billiard rates into effect.

Computer Clock - The clock in the system computer that puts your bowlingcenter s weekday and weekend bowling rates into effect.

Computer Monitor - The screen component of the system computer.

Control Desk - The control center for the front of your bowling center. TheControl Desk consists of a Control Desk terminal, a pole display, a cashdrawer, a receipt printer, a lane interface unit and a manual lane control panel. If your bowling center has automatic scorers, the Control Desk also includes ascorer interface unit, an intercom handset, and a scoresheet printer.

Control Desk Terminal - The Control Desk component that lets you enterretail sales, assign lanes and billiard tables and control assigned lanes. TheControl Desk terminal is connected to the system computer.

Correct Scores Screen - The screen that lets the user correct bowler scoresand delete bowlers.

Crosslane Mode - A lane assignment mode in which two lanes operate as apair. Bowlers move from one lane to the other when bowling a game.

Current Printer Output - Information that has been sent to the printer and isstored in the printer s memory.


Cursor - A flashing line on the screen that indicates where to typeinformation.

Customer Display - A component of the Control Desk that displays dollaramounts for the customer(s).

D

Daily Reporting System (DRS) - The Center Management System programthat generates cash control reports.

Data Entry Screen - A screen that lets you enter the information required toperform an operation.

Default Setting - The setting that is used if another setting is not selected.

Department - A category for tracking and reporting sales, for example, thePro Shop. Your bowling center can have up to 20 departments.

Department Keys and Names Screen - The Control Desk terminal screenthat lets you enter your bowling center s departments and their tax rates.

Department Letter - The letter entered in a retail sale to associate the salewith a department.

Department Pay Out - A transaction that lets you pay out money from adepartment.

Directory Menu - The menu that is displayed when you enter the specialcommand, DIR.

Discount Rate - A special rate that subtracts a dollar amount from the amountdue.

Disk Backup - A copy of Center Management System information on a floppydisk.

Double - Two strikes in a row.

DRS - See Daily Reporting System.

E

Elapsed Time - The amount of time that has passed since a lane was assigned.

Emergency Lane Off - A lane operating mode in which the automatic scorerremains turned on but the pinsetter is turned off.


Erase Data Menu - The menu that is displayed when you select Erase Datafrom the Office Terminal menu.

Exciter Graphics - Graphics shown on the overhead displays for specialconditions, such as a strike, spare or high game.

Extra Frames - Frames over the minimum amount defined for a game that arebowled to complete the game.

Extra Rate - The rate charged for extra frames.

F

Fence - An imaginary line drawn after a bad frame.

Flashing Arrows - The arrows on the scorer display that indicate whichbowler should bowl next.

Flashing Background - Flashing backgrounds on the Lane Status andBilliards Activity screens highlight special conditions and are designed toattract the user s attention. The Lane Status screen may display a flashingmedium intensity background or a flashing high intensity background bar.

Flashing Lane Information - Flashing lane information on the Lane Statusscreen is designed to attract the user s attention. Flashing lane information ona zero intensity background bar means a lane is on hold or a pinsetter has beenturned off in an emergency. A flashing lane number means there is a heldparty.

Flat Rate - A rate that is charged for lane use regardless of the amount of timeor number of games that were bowled.

Floppy Disk Drive - The device that writes information on a floppy disk.

Forced Mode - Requiring the bowlers to play a game in a certain format.

Format a Disk - Prepare a disk to receive data from the system computer.

Foul - The act of touching any part of the bowling lane beyond the approacharea.

Foul Detector - A component, located at the foul line, that indicates that afoul has occurred when a bowler steps on or beyond the foul line.

Foul Line - The line that separates the approach from the lane.


Four Frame Display The special feature of the scorer console that enablesyou to display four frames at a time on the scorer console and overheaddisplays.

Frame - One tenth of a game or match.

Frame Score for Strikes - A scorer status option that displays the frame scorewhen a series of strikes are bowled.

Free Rate - A special rate that charges $ .00 for time or games.

Free Strike Game - A game where the bowler may receive from zero to sixfree strikes per game.

Front Desk Privileges - See Special Function Access Levels.

G

Game - 10 frames that are bowled by one bowler.

Game Bowling - Bowling in which bowlers pay by the game.

Game-End Message - A message shown on the overhead display at the end ofprepaid bowling, a league or tournament series.

Game-End Message Color - The color shown on the overhead display whenthe game-end message is displayed.

Game Rate - A rate or special rate for game bowling or billiards.

General Pay Out - A transaction that lets you pay out money that is notassociated with a department.

Guaranteed League - A league that pays standard lineage fees.

Guaranteed Lineage - A fixed amount paid per week no matter how manygames are bowled.

H

Held Party - A bowler whose lane has been turned off and reassigned, butwho has not paid for bowling.

High Intensity Background Bar - A solid high intensity background bar onthe Lane Status screen means a lane is assigned for open play bowling. Aflashing high intensity background bar means there is a slow bowler.

Hold Status - A lane operating mode in which the pinsetters are off,automatic scorers remain on, but time does not accumulated.


Hold Status Time-Out - The period of time that elapses, after the CenterManagement System puts pre-paid or league lanes on hold, before the lanesturn off. The hold status time-out is set by the bowling center.

Holiday Rates - Game and time bowling or billiard rates that are charged bythe system for weekend or holiday customers. Holiday rates are in effect fromstart-of-business on Saturday to start-of-business on Monday.

Hot Key - A function key assigned to a program that lets you move back andforth among different programs without exiting them.

I

Information Screen - A screen that provides information but requires noentry.

Information Station - An optional component that lets bowlers viewinformation about special events and add their names to a sign-up list.

Install Software - Copy programs from a disk into the system computer.

Installation Questionnaire - The questionnaire completed for your bowlingcenter prior to the installation of your Center Management System.

Installed Default Prices - The prices entered in the system computer when itis installed in your bowling center. The installed default price is 99.99.

Intercom Handset - A Control Desk component that lets you talk to bowlersat their scorer console.

Intercom Message - A message at the top of the Lane Status or Scorer Statusscreen that indicates the intercom is turned on.

Intercom Tone - A tone generated by the Scorer Interface Unit when there isan incoming intercom call at the scorer console.

Item Number - A number that must be entered to move the cursor to an itemon a data entry screen.

J

Journal Transaction Log - An electronic record of all operations performedat the Control Desk terminal kept in the Center Management Systemcomputer.

Junior Rate - A bowler rate charged to students and children.

K


L

Lane Assignment - Activation of a lane for bowling.

Lane Interface Unit - A Control Desk component that providescommunication between Center Management System and the pinsetters.

Lane Number The number of an individual lane.

Lane Pair - Two adjacent lanes that are electronically connected. If the firstlane in the bowling center is odd, a lane pair must begin with an odd number. If the first lane in the bowling center is even, a lane pair must begin with aneven number. The system assigns a lane pair in crosslane mode.

Lane Range - Three or more lanes that are assigned together. Lane pairs areassigned in crosslane mode. An odd number of lanes (3 or more) are assignedin a single-lane mode.

Lane Status Screen - The Control Desk terminal screen that shows how thelanes in your bowling center are being used.

League - An organized group of bowlers who bowl according to league rulesat a specific day and time.

League Lane Warning - A message shown on the Control Desk terminalCheck-In screen when a league is scheduled to bowl on the lane beingassigned within 60 minutes.

League Lineup - The teams and bowlers that are scheduled to bowl.

League Match - The lane assignment mode that is used for leagues. Leaguemode is identified by the letters LG in the Check-In screen RATE box.

League Number - A one-, two- or three-digit number that identifies a league. The league number must be entered in the system computer before the lanescan be assigned in league mode.

League Payment Screen - The screen that lets a user accept a leaguepayment.

League Practice - The period of time during which a league can bowl withoutaccumulating scores.

League Practice Color - The color shown on the overhead or scorer displaywhen the scorer is in practice mode.

League President - The person designated by the league as president.


League Recap Sheet - A form generated by the League Record Service thatlists the league s scheduled lineup for the current week and where leaguebowler s record their league games.

League Record Service (LRS) - The Center Management System programthat maintains league records.

League Roster - A list of the bowlers that are scheduled to bowl on a team.

League Schedule - The schedule that determines which teams are matched foreach series.

League Secretary - The person designated by the league to manage financesand league records.

League Series - The number of games played by each team. Most leaguesbowl a three or four game series.

League Series Colors - The colors shown on the overhead display when lanesare assigned in league mode.

League Standings - A record of a league s team positions.

Lineage - Bowling fee paid by a league or tournament.

Load Software - Copy updated software from a disk to the system computer.

Local Mode - An operating mode that must be set at the automatic scorerwhen the Center Management System is used in stand-alone mode.

Low Ball Game - Low Ball is a ten pin game where the lowest possible scorewins. The bowler must knock down at least one pin for each ball thrown.Channel balls or misses are counted as 10 points. The lowest possible score is20 points.

Low Intensity Background Bar - A shaded low intensity background bar onthe Lane Status screen means a lane is assigned to a league. If a shaded lowintensity background bar is shown for a lane that is not assigned, it means thepinsetter is not on line.

LRS - See League Record Service.

LRS Keys - The office terminal keys that are used in the League RecordService program.

LRS League - See supported league.

LRS Operator - The person in your bowling center who runs the LeagueRecord Service.


M

Make-up Series - A league series bowled after the league s scheduled date ortime.

Management Keys - Control Desk terminal keys that are reserved formanagers. There are four management keys: SPECIAL FUNCTION, SHIFTREPORT, PAID OUT and VOID

Manual Backup - Copy Center Management System information to a tapeusing office terminal utilities.

Manual Lane Control Panel - A Control Desk component that lets youoverride the lane interface unit to turn the pinsetters on and off manually.

Match - 10 frames that are bowled by two or more bowlers.

Medium Intensity Background Bar - A flashing medium intensitybackground bar on the Lane Status screen means that pre-paid time or gamesare ready to end.

Menu - A screen that lets you select the operation you want to perform.

Minimum Chargeable Time - The minimum time that time bowlers orbilliard players must pay for once their lanes or tables are assigned.

Miscellaneous Information Screen - The Control Desk terminal screen thatlets you enter your bowling center s minimum chargeable time and the end ofthe business day for reporting purposes.

Modem - The device that lets you receive telephone assistance fromBrunswick Customer Response Center personnel.

Monte Carlo - Monte Carlo is a game of chance that uses colored pins in thepin deck. When the colored pins are “set” in a specific pin position and thebowler bowls a strike, spare, or split, prizes are awarded to the bowler asdefined by the bowling center.

Move Arrows A function that enables a late bowler to bowl the framemissed. Also used if a bowler must complete a game ahead of the rest of theteam.

N

Non-guaranteed League - A league that pays for each game bowled.

No-Sale Transaction - A transaction that opens the cash drawer but does nottake-in or pay-out money. This transaction is used to make change forcustomers.


No-Tap Scoring - A scorer status option that awards the bowler a strike whenfewer than 10 pins are knocked down. Bowlers can select 8 or 9 pin no-tapscoring at the scorer console (or 3 through 9 on Frameworx consoles).

No-Tap Value - When bowling the No-Tap game, the minimum number ofpins a bowler must knock down on his/her first delivery to receive a strike.

O

Odd/Even Game - Odd/Even is a ten pin open game where there is only oneball per frame. After a ball is thrown, if the pinfall is an even number, theframe is scored as a strike. If the pinfall is an odd number, the frame is scoredas a spare where the first score of the frame is assigned the pinfall value.Channel balls are scored as zero for the entire frame.

Off-Line - Not under control of the Center Management System computer.

Office Printer - The printer in your bowling center s office.

Office Terminal - A terminal connected to the system computer that is usedto perform office operations.

Office Terminal Menu - The menu that is displayed when you sign on to theoffice terminal.

On-Line - Under control of the Center Management System computer.

On-Line Assistance - Assistance from Brunswick Customer Response Centerpersonnel using the modem.

Open Frame - Failure to knock down all 10 pins on two consecutive throwsin the same frame (or all five pins down in 5-Pin bowling).

Open Play Bowling - Bowling in open play mode. Open play bowlers canpre-pay or post-pay, can pay for their time or games, and can bowl insingle-lane or crosslane mode.

Open Play Practice Mode - A mode where the Frameworx automatic scorercan be placed so no score is recorded. Frame count is still maintained by theCotrol Desk.

Organized Open Play - An organized event bowled in open play mode.

Other Activities - A fund that leagues can use to save money for trophies,fees and special events.

Out-of-Turn bowler A bowler who bowls out of his or her regular turn.


Overhead Display - A component of the automatic scorer that displaysbowler scores above the lane.

Overhead Display Message Color - The color shown on the overhead displaywhen a message is sent from the Control Desk terminal to the overheaddisplay.

Overhead Message Screen - The screen that lets a user send a message to theoverhead display.

P

Password - An up to 14-character word that you must enter to sign on to theControl Desk terminal.

Password Information Screen - The Control Desk terminal screen that letsthe operator set access levels for password protected operations.

Password-Protected Operation - An operation the user must enter his or herpassword to access.

Pay-Out - A transaction that lets a user pay money form the cash drawer. Thepay-out transaction is usually reserved for managers.

Pay-Out Screen - The Control Desk terminal screen that lets you pay moneyout from the cash drawer.

Payment Keys - Control Desk terminal keys that let the user enter thecustomer s type of payment, open the cash drawer and record the transactionin the Center Management System transaction journal.

Payment Type - Different forms of payment that a customer may use whenpaying for a purchase (i.e. check, bank card, gift certificate).

Pending Printer Output - Information waiting to be sent to the printer.

Perfect Game - Twelve consecutive strikes in the same game.

Per-Game League Payment - A league payment in which the league pays foreach game bowled. Non-guaranteed leagues pay per game.

Pin Queue - Pins in a pinsetter machine.

Pinsetter - The component at the lanes that sets the pins and returns the ball.

Pinsetter Inactivity - The shutting off of the pinsetter motor after adesignated amount of time with no usage.


Pole Display - A component of the Control Desk that displays dollar amountsfor customers.

Position The bowler s placement in the lineup.

Postpaid Bowling - Bowlers pay after they bowl.

Postpaid Bowling Color - The color shown on the overhead display whenlanes are assigned in postpaid mode.

Practice Mode - An operating mode in which the automatic scorers do notaccumulate scores when balls are bowled.

Pre-Bowl Series - A league series bowled before the league s scheduled dateor time.

Prepaid Bowling - Bowlers pay before they bowl.

Prepaid Bowling Lane-Off Time - The time that elapses after prepaidbowling ends before the scorers and pinsetters turn off.

Prepaid Bowling Screen - The Control Desk terminal screen that lets youenter the prepaid bowling warning and lane shutoff times.

Prepaid Bowling Warning Color - The color shown on the overhead displaywhen prepaid bowling is ready to end.

Prepaid Bowling Warning Indicator - A flashing medium intensitybackground bar that is shown on the Lane Status screen when prepaid bowlingis ready to end.

Prepaid Bowling Warning Time - The time before prepaid bowling ends thatthe prepaid bowling warning indicator and prepaid bowling warning color aredisplayed.

Prepaid Game Bowling - The mode in which bowlers pay for their gamesbefore bowling.

Prepaid Game Bowling Color - The color shown on the overhead displaywhen lanes are assigned in prepaid game bowling mode.

Prepaid Time Bowling - The mode in which bowlers pay for their timebefore bowling.

Prepaid Time Bowling Color - The color shown on the overhead displaywhen lanes are assigned in prepaid time bowling mode.

Preset Bowling Rate - A bowling rate that is charged by pressing a bowlingrate key.


Preset Shoe Rental Rate - A shoe rental rate that is charged by pressing theSHOES key.

Preset Tax Rate - A tax rate that can be automatically added to the price of anitem purchased from a department or shoes, or automatically included in theprice. You enter up to nine preset tax rates.

Preset Time-Out - A time-out that is put into effect by the system computer. If your bowling center has automatic scorers, you can set the prepaid bowlinglane-off time, league pinsetter-off time and league-scorer-off time.

Prize Fund - A fund that leagues can use to save money for prizes.

Postpaid Game Bowling - The mode in which bowlers pay by the game aftercompletion.

Postpaid Time Bowling - The mode in which bowlers pay by time aftercompletion.

Q

Quiet Printer - A scorer status option that allows the user to prevent thescoresheet printer from printing automatically after every game.

R

Receipt Printer - A Control Desk component that prints receipts forcustomers.

Receipt Printer Screen - The Control Desk terminal screen that lets youdefine which transactions print receipts for customers.

Red Head Pin Game - When Red Head Pin is played, a computer generatedcolored pin will be placed on the pin deck in random locations. If the coloredpin appears in the head pin position (pin #1) and the bowler bowls a strike, thebowler wins a prize from the bowling center.

Refund Transaction - A transaction that returns money to a customer for aprior purchase.

Remote Terminal - See Office Terminal.

Renumber Menu - The menu that is displayed when changing the number ofa league or tournament with the special command, RENUMBER.

Restore Data - Copy information from a disk or tape to the system computer.

Restore Menu - The menu that is displayed when you select Restore Datafrom the Office Terminal menu.


Retail Sale - A sale that does not affect bowling or billiards. You can entertwo kinds of retail sales: a department sale and a shoe rental that is notassociated with a lane.

Round-Off of Cents Charged Screen - The Control Desk terminal screenthat lets you select the round-off method used for postpaid time bowling. Rounding-off avoids accumulating small denomination coins in the cashdrawer.

Running Team Total The total team score plus the handicap.

S

Sale Modifier Keys - Control Desk terminal keys that let you enter andmodify the information used to calculate a sale.

Scheduled Leagues Screen - The screen that lists the leagues that arescheduled to bowl.

Scorer Console - A component of the automatic scorer that lets bowlers entertheir names, calculates and displays the scores, and communicates with theCenter Management System.

Scorer Info Screen - Control Desk terminal screen that lets you enableautomatic scoresheet printing and enter automatic league scorer and pinsettershut-off times.

Scorer Message Screen - The screen that lets you send a message to thescorer console.

Scorer Mode - Operation of the Center Management System with automaticscorers.

Scorer Status Screen - The screen that display scorer status options which areset.

Scorer Status Help Screen - The screen that lists the available scorer statusoptions.

Scorer Status Options - Options that can be set at the Control Desk thataffect operation of the automatic scorers.

Scoring Mode - An operating mode in which the automatic scorersaccumulate scores when balls are bowled.

Scoresheet Printer - A Control Desk component that lets you printscoresheets for bowlers.


Screen-Saver Time-Out - The period of time that elapses, when no key ispressed, before the Control Desk terminal screen goes blank. To re-displaythe screen, press RESET.

Selectable - Allows the bowlers to choose several options when bowling someof the special games (for example, No-Tap and Free Strike games).

Senior Rate - The bowling rate charged to senior citizens.

Sheet - A numbered form used by bowling centers without automatic scorersto let bowlers record their scores. The bowling center uses sheets todetermine the amount of money due. The system allows the sheet number tobe entered when the lane is assigned. The system increases sheet numbers byone with each lane assignment.

Shift - An employee s work period.

Shift Report - A printed report that details cash transactions made during ashift.

Shoe Rental - Rent shoes to bowlers. A shoe rental can be included with anopen play lane assignment or can be entered separately.

Shoe Rates Screen - The Control Desk terminal screen that lets you enteryour bowling center s preset shoe rental rates.

Show Screen - The screen that shows detailed information about a laneassignment.

Slow Bowler Message - A message that appears on the automatic scorer whenthere has been no bowling for a designated amount of time.

Sign On - Enter your password in the system computer. After you sign on,you can perform Control Desk or office terminal operations.

Sign Off - Exit Control Desk terminal or office terminal operations.

Single-Lane Mode - Lane assignment mode in which each lane operatesindependently.

Slow Bowler - A bowler who takes longer to bowl than your bowling center spreset slow bowler time.

Slow Bowler Color - The color displayed on the overhead display when thereis a slow bowler.

Slow Bowler Message - A message that appears on the automatic scorer whenthere has been no bowling for a designated amount of time.


Slow Bowling Screen - The Control Desk terminal screen that lets you enteryour bowling center s slow bowler time.

Snack Bar Order Receipt Printer - An optional component that receivesBowler Express orders at the snack bar.

Software - The programs that run on the system computer.

Software Update Disk - A disk from Brunswick containing updated software.

Spare - Knocking down all 10 pins (five pins in 5-Pin bowling) on twoconsecutive throws in the same frame.

Special Bowling Rates Screen - The Control Desk terminal screen that letsyou enter your bowling center s special rates.

Special Commands Menu - The menu that is displayed when you selectSpecial Commands from the Office Terminal menu.

Special Function Access Level - A number from 1 through 6, assigned toControl Desk special functions and operations.

Special Functions Menu - The Control Desk terminal menu that lets youselect Control Desk special functions.

Special Rate - A rate used for special situations that is charged by typing aspecial rate number and pressing RATE. Special rates can be used for specialevents, to provide savings for multiple games (split rates), to enter free time orgames, or to deduct a discount amount from the amount due.

Split - Two or more pins standing (not including the number one pin), with atleast one missing pin between the standing pins.

Split Conversion - Knocking down all of the standing pins in a split.

Split Rate - A rate that charges a single price for multiple games, for example,three games for $5.00.

Stand-Alone Mode - Operation of the system without automatic scorers.

Standard Lineage - See Guaranteed lineage.

Star Frame - In league play, all of the members of the team bowl a strike orspare in the same frame.

Start Time - The time of day at which a lane is assigned.

Strike - Knocking down all 10 pins (five pins in 5-Pin bowling) on the firstthrow of a frame.


Supported League - A league that uses the bowling center s LRS. Whenlanes are assigned to a LRS league, the Center Management System sends theleague s line-ups to the automatic scorers. The automatic scorers send thebowlers scores back to the computer to update the league s standings andschedule the next week s line-ups.

System Maintenance Operations - Operations that let you back up, restoreand erase system data.

T

Table Number - The number assigned to a billiard table by your bowlingcenter.

Tape Backup - A copy of Center Management System information on a tape.

Tape Drive - The device that writes information on a tape.

Tax Rate - See Preset Tax Rate.

Tax Rate Number - A number from 1 through 9 assigned to your bowlingcenter s preset tax rates.

Tax Rates Screen - The Control Desk terminal screen that lets you enter up tonine preset tax rates.

Team - A group of bowlers. Six or fewer bowlers may bowl as a team forleague competition.

Ten frame display A special feature that enables you to display ten frames ata time.

Time Bowling - Bowling in which bowlers pay for their time.

Time Periods - Divisions of the business day that can be used toautomatically change bowling rates. You can enter a maximum of four timeperiods.

Time Rate - A bowler rate or special rate for time bowling.

Tournament - An organized event bowled where bowlers compete againsteach other as singles, doubles and/or teams.

Tournament Mode - The lane assignment mode that is used for tournaments. Tournament mode is identified by the letters TT, TD, or TS in the Check-Inscreen RATE box.


Tournament Number - The number that identifies a tournament. Thetournament number must be entered in the system computer before the lanescan be assigned in tournament mode.

Tournament Payment Screen - The screen that lets you accept a tournamentpayment.

Tournament Practice Color - The color shown on the overhead display whenthe scorer is in practice mode. The tournament practice color is the same asthe league practice color.

Tournament Series - The number of games played by each team. Atournament series can be up to 10 games.

Tournament Series Colors - The colors shown on the overhead display whenlanes are assigned in tournament mode.

Tournament Viewing Colors - The colors shown on the overhead displaywhen tournament scores are viewed on other lanes.

Transfer A Lane - Move a bowler s time, games, frame, names or scoresfrom one lane to another.

Transfer A Billiard Table - Move a player s time from one billiard table toanother.

Turkey - Three strikes in a row.

12-Hour Clock - A clock that displays hours from 1 through 12, adding AMor PM.

24-Hour Clock - A clock that displays hours from 1 through 24.

Typing and Control Keys - Control Desk terminal and office terminal keys. Typing keys let you type the letters and numbers needed to perform ControlDesk operations. Control keys let you move the cursor, erase information andenter information you have typed into the system computer.

U

Unattended Mode - An operating mode in which no operations can beperformed on the Control Desk terminal.

Unattended Terminal Screen - The Control Desk terminal screen that isdisplayed when no user is signed on to the Control Desk terminal.

Unsupported League - A league that does not use your bowling center sLeague Record Service.


User ID - The name the user must type to sign on to the office terminal.

User ID Screen - The office terminal screen that lets you enter the operationsusers are authorized to perform and the user s special function access level.

V

Value Added Tax (VAT) - A tax that is included in the price of an item.

Video Signal - A scorer status option that sends video to the overheaddisplays.

Void Transaction - A transaction that would cancel an incorrect transactionfrom the daily sales.

W

Weekday/Weekend/Holiday Rates Change Screen - The Control Deskterminal screen that lets you select the kind of bowling or billiard rate that isin effect. The screen is displayed through Special Functions.

Weekday/Weekend/Holiday Bowling Rates and Surcharge Screen - TheControl Desk terminal screen that displays all available bowling rates andsurcharges. This is generated by pressing the SHOW key several times in arow.

X

Y

Z

Zero a Report - Set the report totals to zero.

Control Desk Operations Appendix B: Customer Response Center %��

Appendix B: Customer Response Center

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The Brunswick Customer Response Center can be reached 24 hours a day,seven days a week at 800.323.3141. This number can be reached from alllocations within the United States, including Alaska and Hawaii.

Centers outside the United States and Canada should contact their localdistributor or regional office for assistance.

Normal business hours are:

Monday - Friday 8:00 a.m. - 10:00 p.m. (Eastern Time)Saturday and Sunday 10:00 a.m. - 10:00 p.m. (Eastern Time)

Please leave a message on the weekend or after 10:00 p.m.

Brunswick's Customer Response Center is your one stop for technicalassistance for all Brunswick electronic products. The Customer ResponseCenter provides hardware, software, and procedural assistance when you needit. The Customer Response Center is staffed with technicians trained on allBrunswick electronic products including, but not limited to:

� Scoring Systems - Frameworx, AS-90, AS-80, AS-K, andBowlerVision.

� Center Management Systems - Command Network, Desk Command,Cashworx, 1.5 Manager's Control, Source Command, and AlphaMicro.

� Cash Registers - DTS and NCR.

� Software Products - League Record Service, Daily Reporting System,Tournament System, and Open Play System.

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The following guidelines and suggestions will allow Brunswick to assist youin solving your problems or answering your questions in the fastest timepossible. Please post this information where all Center Personnel will haveaccess to it.

� To obtain full value and functionality from your Brunswick electronicproducts, all personnel who are responsible for using or maintainingthis equipment should be fully trained in its proper use and operation.

NOTE: For additional information about any of Brunswick's technicalschools or training services, please contact your Brunswick SalesRepresentative or call Brunswick at 1.800.998.BOWL.

%�� Appendix B: Customer Response Center Control Desk Operations

� Refer to all available documentation (Brunswick Service Bulletins,user manuals, etc.) and other center employees before calling theCustomer Response Center. Many questions are answered in thesemanuals or may previously have been answered for other members ofthe center's staff.

If you cannot find the answer to your questions or the solution to yourproblem, call the Brunswick Customer Response Center at 800.323.3141. Youwill be prompted to hold for a technician or leave a message. If you choose toleave a message, Brunswick's new Waitless Queue allows your message tohold your place in the queue and a technician will return your call as rapidlyas if you had waited yourself.

Brunswick will need the following information when you call:

� Your Brunswick customer number.� The business or trade name of your center.� A brief description of the symptoms you are experiencing.� Any other pertinent information, including any error codes.

If you choose to leave a message, Brunswick will need some additionalinformation:

� The center phone number, including area code and country code, ifapplicable.

� Name of contact person(s).� The best time and day to return the call.

If you call during normal business hours, a Brunswick Customer ResponseCenter technician will answer the call (unless you choose to leave a message).Please note that during peak periods you may experience a delay. Thetechnician will work with you to determine the problem(s), probable cause(s),and possible solution(s). Some problems may have multiple symptoms andmultiple possible solutions. Not all problems can be solved with a simple,single answer.

If you choose to leave a message, the more information you can provide, thegreater the possibility the technician can call back with a solution. If you leaveinsufficient information, the technician may have to call back for moreinformation and not be able to solve the problem right away.

If you call on weekends, we operate with reduced staffing and you will onlyhave the option of leaving a message. This is done to reduce your hold timeand allow you to perform other duties at your center. If you have anemergency situation (center down, lanes down), please note that in yourmessage. There is no time limit on the message you leave.

The Brunswick Customer Response Center is pleased to be able to provide theassistance you need to keep the most important customer happy - the bowler.

Control Desk Operations Appendix C: Training Services &��

Appendix C: Training Services

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Brunswick Academy Product Training Services offer maintenance andoperational training for bowling equipment. Customers may attendprescheduled schools or seminars, or hire Brunswick Training Instructors totrain in-center at hourly, daily, and package rates.

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Brunswick pinsetter and automatic scoring equipment requires maintenance bytrained and qualified personnel. Brunswick Academy Product Schools haveclasses for GS-Series and A-2 Pinsetters, as well as Frameworx, AS-90, andAS-80 Scorers. In North America, these regularly scheduled schools arelocated at the Brunswick manufacturing facility in Muskegon, Michigan, andoccasionally come to cities near you in seminars.

Bowling center mechanics learn how our equipment works, how to keep itworking, and how to fix it if it breaks. Preventive maintenance is the only wayto protect your capital equipment investment, reduce maintenance costs, andkeep your bowlers bowling.

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The Brunswick Center Management System requires knowledgeable peoplewho are trained by Brunswick to maximize the features, functions, andcontrols of the entire electronic system. From the league office, control desk,to bowling at the scoring console, Brunswick teaches you how to get the mostout of your system.

Brunswick Academy Product Training makes training available, on-site, orthrough regularly scheduled schools and seminars around the country.

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You may receive more information, call for on-site training, or register for aregularly scheduled school by calling Brunswick Academy at 1.800.998.2695.International customers, call your Brunswick representative for more details,or call USA 231.725.4624.

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