user’s manual - commercev3
TRANSCRIPT
User’s manualpart 2
© 2007 Advanced American Telephones. All rights reserved.AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures, licensed to
Advanced American Telephones. Printed in China. Issue 1.2 AT&T 03/07
1739 Digital answering systemThis manual contains information about thisproduct's installation and operation.please also read Part 1 - Importantproduct information
For customer service or product information, visit our website at www. telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268.
Installation
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Parts list• Telephonelinecord• 1739answeringsystem• Walletcard• Part1Importantproductinformation• Part2User’smanual
Before you installChoosealocationfortheansweringsystemnearamodulartelephonejackandastandardelectricaloutletnotcontrolledbyawallswitch.
Turn system on/offBeforeproceedingtofeaturesetup,pressON/OFFtoturnthesystemon.Toturnthesystemoff,pressON/OFFagain.Whenthesystemisoff,theON/OFFindicatorlightwillbeoffandthemessagewindowwillbeblank.
Use only the power adapter supplied with this product. To obtain a replacement, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268.
NOTES: 1. If you do not want to connect this answering system to a telephone, skip to step 3.
2. Power adapter Input: 120VAC, 60 Hz, 4.5W. Output: 6VAC, 350 mA.
3. If the message window is blank, make sure the power adapter is securely connected to both the answering system and an electrical outlet not controlled by a wall switch. Press ON/OFF to make sure the system is on.
ABCABC
JKLJKL MNOMNOGHIGHI
TUVTUV WXYZWXYZPQRSPQRS
TONETONE OPEROPER
DEFDEF
2
4
7 8 9
0* #
5 6
1 3
2 LINESPEAKERPHONE
CONFERENCE LINE 1
(AUTO) REDIAL FLASH PAUSE PROGRAM
VOLUME
LOWER
HEADSET
MUTE
SPEAKER
LINE 2 HOLD
1. Connectthepoweradapter.
2. Connectthetelephonelinecord.
3. Connectatelephone(optional).
Modular telephone jack
Strain-relief tab
Standard electrical outlet not controlled
by a wall switch
Feature setup
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Feature setup1. Toenterfeaturesetupmode,pressandholdSETUPuntilthesystemannounces“Voice is...”2. PressSETUPrepeatedlytoheareachfeature.3. Whenyouhearthefeatureyouwanttomodify,pressANNC/SKIPorMEMO/REPEATto
changethesetting.4. PressPLAY/STOPtoexitfeaturesetup.Thenewsettingswillbesaved.
Whenanyfeatureison,themessagewindowdisplays .Whenanyfeatureisoff,themessagewindowdisplays .
Feature summaryFEATURE SYSTEM OPTIONS ANNOUNCE
LANGUAGE • ChooseEnglishtohavethesystemannouncevoicepromptsinEnglish.ChooseFrancaistohavethesystemannouncevoicepromptsinFrench.
• Duringsetup,themessagewindowwilldisplaythecurrentlanguagesetting(EforEnglishandFforFrench).
RING SELECT • Choosethenumberoftimesthetelephonewillringbeforethesystemanswersacall.Youcansetitbetween2and7rings,tollsaver2/4ortollsaver4/6.
• Whensettotollsaver2/4,thesystemanswersafterfourringswhentherearenonewmessages,andaftertworingswhentherearenewmessages.Tollsaver4/6causesthesystemtoansweraftersixringswhentherearenonewmessagesandafterfourringswhentherearenewmessages.
• Duringsetup,themessagewindowwilldisplaythenumberofrings(8fortollsaver2/4,or9fortollsaver4/6).
“Number of ring is…”
REMOTE ACCESS CODE
• Changetheremoteaccesscodetoanythreedigitnumberbetween500and999.
• Theremoteaccesscodeispresetto500andallowsyoutoaccessmanyfeaturesofthisansweringsystemremotelyfromatouchtonetelephone.
• Thethreedigitsoftheremoteaccesscodearesetseparately.Thesystemwillpromptyoutosetthesecondandthirddigitsaftersettingthefirstdigit.SeeFeature setup,above.
“Remote access code is…”
“Voice is…”
Feature setup
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FEATURE SYSTEM OPTIONS ANNOUNCE
ANNOUNCEMENT MONITOR
• ChooseONtolistentotheannouncementwhenthesystemanswersacall.ChooseOFFtosilenceyourendofthecall.(Thecallerswillstillheartheannouncement.)
NOTE: Volume must be set to an audible level to use the announcement monitor.
“Announcement monitor is…”
NUMBER ANNOUNCE (PleaseseeNOTEbelow)
• Whenthisfeatureison,thesystemwillannouncetheincomingtelephonenumberbetweenthesecondandthirdrings.
NOTE: When the number announce feature is on and ring select is set for two rings, the unit will answer after three rings to allow enough time for the system to announce the caller’s telephone number.
“Number announce is…”
STORE NUMBER (PleaseseeNOTEbelow)
• Whenthisfeatureison,thesystemannouncestheincomingtelephonenumberwhenitplaysbackamessage.
“Store number is…”
ACCEPT BLOCK CALLS (PleaseseeNOTEbelow)
• ChooseONtohavethesystemacceptallcalls.ChooseOFFtohavethesystemrespondtoblockedcallswiththepre-recordedannouncement,“We’re sorry, blocked calls to this number cannot be accepted,”andhangupwithoutrecordingamessage.
“Accept block calls is…”
AUDIBLE MESSAGE ALERT
• Whenthisfeatureison,thesystembeepsevery15secondswhentherearenewmessages.
“Message alert is…”
NOTE: For this feature to work, you must subscribe to the caller ID service from your local telephone company. There may be a fee for this service, and it may not be available in all areas.
Operation
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Listen to, save & delete messages• Thesystemautomaticallysavesallincomingmessagesuntilyoudeletethem.Youcanstore
approximately40minutesofmessages,memosandannouncements(uptoamaximumof99messages).
• Beforeplayingeachmessage,thesystemannouncesthedayandtimethemessagewasreceived.IfStore numberisactivated,thesystemalsoannouncesthecaller’stelephonenumber(seeStore numberunderFeature setuponpage3).Afterplayingthelastmessage,thesystemannounces“End of messages.”
• Messagescannotbedeleteduntiltheyhavebeenreviewed;deletedmessagescannotberetrieved.
Tooperatethesystem,followtheinstructionsbelow.
Press tolisten to newmessages.
Press duringplayback to stopplayback.
If there are nonew messages,press to listento old messages.
Message window.
Press to deletethe message that’s playing.
Press and hold todelete all messages ifno new messages.
Press to turn the system on or off.
Off when system is off.System will not answer calls.
On steadily when system ison with no new messages.
Flashes quickly when memory is full.(Delete messages to make room for new messages.)
Flashes when there are new messages.
Press to repeat all or part of a message.
Press during time/day announcement to repeat previous message.
Hold to play recorded messages at half speed when they are played.
Press and hold in idlemode to record memo.
Press to listen to the current setup.
Press and hold to start the setup
process.
Press to adjust volume. System beeps three times at highest or
lowest setting.
Press to listen to the current time.
Press and hold to start the setup the clock.
Press to skip all orpart of a message.
Press and hold toplay twice as fastwhen listening to
recorded messages.
Press to play backannouncement.
Press and hold in idle mode to record
announcement.
Operation
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Set the clockYoumustsettheclocksothatthesystemannouncesthecorrectdayandtimewithanyincomingmessages.Afterthis,ifyousubscribetothecallerIDservice,thesystemwillupdatetheclockeachtimenewcallinformationisreceived.PressPLAY/STOPtoexitatanytimewhilesettingtheclock.1. PressandholdCLOCKuntilthemessage
windowdisplaysCandthedefaultdayisannounced.
2. Tochangethedaysetting,pressMEMO/REPEATorANNC/SKIPuntilthecorrectdayisannounced.
3. PressCLOCK.Thecurrenthoursettingisannounced.Thecorrectdaysettingissaved.
4. Tochangethehoursetting,pressMEMO/REPEATorANNC/SKIPuntilthecorrecthourisannounced.
5. PressCLOCK.Thecurrentminutesettingisannounced.Thecorrecthoursettingissaved.
6. Tochangetheminutesetting,pressMEMO/REPEATorANNC/SKIPuntilthecorrectminutesettingisannounced.
7. PressCLOCK.Thecurrentyearisannounced.Thecorrectminutesettingissaved.
8. Tochangetheyearsetting,pressMEMO/REPEATorANNC/SKIPuntilthecorrectyearisannounced.
9. PressandreleaseCLOCK.Thenewday,timeandyearareannounced.Thecorrectyearsettingissaved.
Tochecktheclock,pressCLOCK.NOTE: In the event of a power failure,see the instructions on the bottom ofthe unit to reset the clock.
Record your announcementBeforeusingthisansweringsystem,youshouldrecordtheoutgoingannouncement(uptothreeminuteslong)thatcallerswillhearwhenthesystemanswersacall.Ifyouchoosenottorecordanannouncement,thesystemanswerswithapre-recordedannouncement:”Hello, please leave a message after the tone.”1. PressandholdANNC/SKIP.Whenthe
systembeeps,speaktowardthemicrophoneinthelowerrightcorneroftheansweringsystem,fromaboutnineinchesaway.Whilerecording,themessagewindowblinks .
2. Tostoprecording,releaseANNC/SKIP.Thesystemautomaticallyplaysbacktheoutgoingannouncement.
To review the outgoing announcement,pressANNC/SKI.
To erase the outgoing announcementandreturntothepre-recordedannouncement,pressDELETEwhiletheannouncementisplaying.Callerscanskiptheoutgoingannouncementbypressing#.
Record a memoAmemocanbeuptothreeminutesandwillbestoredasanincomingmessage.1. PressandholdMEMO/REPEATWhenthe
systembeeps,speaktowardthemicrophonelocatedinthelowerrightcorneroftheansweringsystem.
2. Tostoprecording,releaseMEMO/REPEAT.3. Toplaythememo,pressPLAY/STOP.
Answer callsWhenthesystemanswersacall,thecallerhearstheoutgoingannouncementfollowedbyabeep.Afterthebeep,thesystembeginsrecordingthecaller’smessage.Acallercanleaveamessageofuptothreeminutes.Ifthemessageislongerthanthreeminutes,orifthecallerissilentformorethansevenconsecutiveseconds,orifthesystemrunsoutofmemory,thesystembeepsonceandhangsup.Callerscanskiptheoutgoingannouncementbypressing#.
Call screening/interceptTurnontheansweringsystemandsetthevolumecontrolsoyoucanhearthecaller’smessage.Ifthenumberannouncefeatureison,thecaller’stelephonenumberwillbeannounced.
NOTE: If you listen to messages or change feature settings, the volume will automatically adjust to an audible level. It will be necessary to reset the volume to the lowest setting.
Ifyoudecidetospeakwiththecaller,liftthehandsetofanytelephoneonthesameline.Thesystemstopsrecordingandyoucananswercalls.Ifthesystemdoesnotdisconnectimmediately,pressandreleasethetelephoneswitchhook.
Caller ID number announceNOTE:For this feature to work, you must subscribe to the caller ID service from your local telephone company. There may be a fee for this service, and it may not be available in all areas.
Thissystemcanannouncethetelephonenumberofacallerbetweenthesecondandthirdring.(SeeFeature setupandFeature summaryonpages2-3toturnthisfeatureon).
Operation
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Store numberWhenthisfeatureison,thesystemwillannouncethecaller’snumberbeforeplayingbackamessage.
Accept blocked callsWhenthisfeatureisturnedoff,thesystemwillrespondtoblockedcalls(fromcallerswhohavechosentoblocktheirnumbersfromidentification)withthepre-recordedannouncement,“We’re sorry, blocked calls to this number cannot be accepted.”Thesystemthenhangsupwithoutrecordinganyincomingmessages.Whenthisfeatureisturnedon,itwillanswerandrecordmessagesfromanycaller.
Message windowThemessagewindowdisplaysthetotalnumberofmessagesrecorded.Iftherearemorethanninemessagesrecorded,themessagewindowdisplaysthefirstdigit,seconddigitanddashalternatively.IfthemessagewindowdisplaysF,thenthememoryisfullandsomemessagesmustbedeletedbeforenewmessagescanberecorded.
New message indicatorTheON/OFFlightblinkswhentherearenewmessages.
Listen to incoming messagesWhenthesystemplaysincomingmessages,themessagewindowdisplaysthenumberofthemessageplaying.Beforeplayingeachmessage,thesystemannouncesthedayandtimethemessagewasreceived.Iftheclockwasn’tsetwhenthemessagewasrecorded,ortherewasapowerfailureafteritwasset,thesytemwillannounce“Power failure”afterthetimeandday.Afterplayingthelastmessage,thesystemannounces“End of messages.”Ifyouwantthesystemtoansweracallwhenyouareplayingmessage,pressPLAY/STOPtoendmessageplayback.
Play messages—PressPLAY/STOP.Iftherearenewmessages,theywillbeplayed.Iftherearenonewmessages,theoldmessageswillbeplayed.Iftherearenomessagesinmemory,thesystemannounces“No messages.”Play message at half speed—PressandholdMEMO/REPEATwhilethemessageisplaying.Play message twice as fast—PressandholdANNC/SKIPwhilethemessageisplaying.Repeat entire message—PressMEMO/REPEAT.Repeat previous message—PressMEMO/REPEATtwice,continuethisprocesstolistentootherpreviousmessages.Skip to next message—PressANNC/SKIP.Stop message playback—PressPLAY/STOP.
Save messagesThesystemautomaticallysavesallincomingmessagesifyoudonotdeletethem.Thesystemcansaveapproximately40minutesofmessages,includingtheoutgoingannouncement,foratotalofupto99messages.Whenthememoryisfull,somemessagesmustbedeletedbeforenewmessagescanberecorded.
Memory monitorTodeterminethesystem’sremainingrecordingtime:1. Ifthesystemison,pressON/OFFtoturn
thesystemoff.2. PressON/OFFagaintoturnthesystem
on.Thesystemannouncestheremainingrecordingtimeinminutes.(Iflessthanfiveminutesremain,thesystemannounces“The machine is on. Less than five minutes to record.”)
Operation
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Memory is fullWhenthememoryisfull,orwhen99messageshavebeenrecorded,Fflashesinthemessagewindow.Youwillthenneedtodeletemessagestomakeroomfornewones.Whenthememoryisfull,thesystemwillanswercallsafter10ringsandwillbeeptwicewithoutplayingtheoutgoingannouncement.Enteryourremoteaccesscodeanddeletesomeorallmessages.
Delete messagesDelete messages—PressandholdDELETE.Thesystemannounces“Messagesdeleted”andpermanentlydeletesallmessages.Themessagewindowdisplays0.Ifthereareunreviewedmessages,thesystemwillplayanerrortoneandwillnotdeleteanymessages.
Delete selected messages—PressDELETEwhilethedesiredmessageisbeingplayed.Thesystemwilldeletethemessageandplaythenextmessage.Ifyouwanttoreplayamessagebeforedeletingit,pressMEMO/REPEAT.Whenthesystemreachestheendofthelastmessage,themessagesnotdeletedarerenumberedandthemessagewindowwillthendisplaythetotalnumberofmessagesremaininginmemory.
Message window displaysDISPLAY FUNCTION
Clockneedstoberesetorthesystemisinclocksettingmode.
Flashing—Systemisrecordinganannouncementoramemo.Steady—Announcementplaying—Or—systemisrecordingamessage—Or—remoteaccessisinprogress.
Rotating—Deleting.
Flashing—Memoryisfull.
Tollsaverissetto2/4.
Tollsaverissetto4/6.
Featureison.
Featureisoff.
LanguageissettoEnglish.
LanguageissettoFrench.
Volumelevelappearswhenvolumeisadjusted.
Numberofmessages(whensystemisidle).
C
0F89
EF0-70-98
Remote operation
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Connect with the answering systemYoucanaccessmanyfeaturesremotelyfromatouchtonetelephone.1. Dialyourtelephonenumber.2. Whenthesystemanswers,enteryour
three-digitremoteaccesscodeduringoraftertheannouncement.Thesystemannouncesthenumberofmessages,thenbeginsplayingbackthemessages.Ifthe
Feature summaryFUNCTION COMMAND
VOICE HELP MENU
PLAY ALL MESSAGES
PLAY NEW MESSAGES
REPEAT A MESSAGE
STOP MESSAGE PLAYBACK
SKIP A MESSAGE
SAVE MESSAGE
DELETE MESSAGE
DELETE ALL MESSAGES
RECORD ANNOUNCEMENT
REVIEW ANNOUNCEMENT
RECORD MEMO
SET THE CLOCK
TURN SYSTEM OFF
TURN SYSTEM ON
END REMOTE ACCESS CALL
Press5.
Afterthetwobeeps,waitfoursecondsforthesystemtoautomaticallyplaybackallmessages,orpress�.
Press�.
Press�whilethemessageisplaying.
Press5whilethemessageisplaying.
Press�whilethemessageisplaying.
Hangup.
Press�whilethemessageisplaying.
Afterlisteningtoallmessagesandthesystemhasbeepedtwice,press�twice.
Press �.afterthebeep.Recordtheannouncement,andpress5tostop.Thesystemwillthenplaybacktheannouncement.
Press�.
Press#,andspeakafterthebeep.Press5toexit.
Press �.Followthepromptstosetday,time,andyear.
Press 0.
Whenthesystemisoff,itanswersafter10rings,andannounces“Themachineisoff,”thenbeepstwice.Youhavetwooptionstoturnthesystemon,1.Press 0 thesystemannounces“The machine is on, xx minutes to record,”thenbeepstwice,thesystemisnowturnedon,youcanleaveamessagebypressing#oryoucanhanguptoexit.2.Enteryourthree-digitremoteaccesscode,press5duringthemessageplayback,thenpress0.
Press 9.Thesystemannounces“The machine will now hang up,”anddisconnectsthecall.
announcementcontinuestoplayafteryouhaveenteredyourcode,waitfortheannouncementtoendorpress#tostoptheannouncement,thenre-enterthecode.
3. Tousearemoteaccesscommand(below),press5duringmessageplaybackandwaitforthetwo-beepsignal.
4. Enteraremoteaccesscommand.
In case of difficulty
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Ifyouhavedifficultyoperatingthistelephone,trythesuggestionsbelow.ForCustomerService,topurchaseaccessoriesortoobtainreplacementparts,visitourwebsiteatwww.telephones.att.comorcall1(800)222-3111.InCanadadial1(866)288-4268.Pleaseretainyourreceiptasyourproofofpurchase.
ANSWERING SYSTEM OPERATION
Messages are incomplete
• Thesystemcanacceptmessagesofuptothreeminutes.• Ifacallerleavesalongmessage,partofitmightbelost
whenthesystemdisconnectsthecallafterthreeminutes.• Ifthecallerpausesforlongerthansevenseconds,the
systemstopsrecordinganddisconnectsthecall.• Ifthesystem’smemoryfillsupwhenrecordingamessage,
thesystemstopsanddisconnectsthecall.
System does not answer after correct number of rings
• Ifthetollsaverfeatureison,thenumberofringschangesfromfourtotwo,orsixtofour,whentherearenewmessageswaiting.
• Insomecases,thesystemmightbeaffectedbytheringingsystemusedbythelocaltelephonecompany.
• Ifthesystem’smemoryisfullorthesystemisoff,thesystemanswersafter10rings.Ifthesetisinfeaturesetupmodeandacallcomesin,thesetwillnotanswerthecalluntilyoupressPLAY/STOPorthesetuptimeouthaselapsed.
System will not record messages
• Whenthememoryisfull,somesavedmessagesmustbedeletedbeforenewmessagescanberecorded.
Incoming messages are not heard during recording
• PressVOLUME untilthedesiredvolumeisreached.
In case of difficulty
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ANSWERING SYSTEM OPERATION
System does not respond to remote commands
• Makesureyouarecallingfromatouchtonetelephone.Whendialinganumber,thereshouldbeaudibletones.Ifthereareclicksinstead,thetelephoneisnotatouchtonetelephone.
• Theansweringsystemmaynotdetecttheremoteaccesscodewhiletheannouncementisplaying.Trywaitinguntiltheannouncementisoverbeforeenteringthecode.
• Theremaybenoiseinterferenceonthetelephoneline.Pressthedialbuttonsfirmly.
• Makesuretheremoteaccesscodeisenteredcorrectly.• Youmightbecallingfromatelephonewhichsendstones
tooshortfortheansweringsystemtodetect.• Iftherearemanymessagesrecorded,thesystemmaytake
longerthanusualtorespond.
Power failure recovery • IfthesystemisdisconnectedfromtheACpower,itwillnotoperate.Theannouncementandmessagesareretainedinmemoryduringapowerfailure,butitwillbenecessarytoresettheclock.Seetheinstructionsatthebottomoftheansweringmachine.
• Ifthesystemannounces,“Power failure”afterannouncingthetimeandday,itmaybenecessarytoresettheclock.Seetheinstructionsatthebottomoftheunit.
System takes longer than usual to respond
• Iftherearetoomanymessagesrecorded,thesystemmaytakelongerthanusualtorespond.
Message window is blank • Makesurethepowercordissecurelyconnectedtoboththeansweringsystemandanelectricaloutletnotcontrolledbyawallswitch.
• PressON/OFFtomakesurethesystemison.
General product care
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Tokeeptheansweringsystemworkingandlookinggood,followtheseguidelines:• Avoidputtingitnearheatingappliancesanddeviceswhichgenerateelectricalnoise(motors,
fluorescentlights,etc.).• DONOTexposeittodirectsunlightormoisture.• Avoiddroppingtheansweringsystemand/orotherroughtreatment.• Cleanwithasoftcloth.• Neveruseastrongcleaningagentorabrasivepowderbecausethiswilldamagethefinish.• Retaintheoriginalpackagingincaseitisnecessarytoshipitatalaterdate.