Using Arsht Center FOH Ticket Scanners (Zebra TC25)

March 2019

FIRST STEPS

To activate screen, press “Power” button on top right-hand side of the device

FIRST STEPS

This can also be used to reset the device by pressing and holding the button and selecting “Reboot” (only if needed)

BUTTON OVERVIEW

BACK BUTTON

HOME BUTTON

APP TRAY (DO NOT USE)

TAKING TICKETS

If the screen is showing the “Desktop,” tap the NScan application to begin

TAKING TICKETS

As the NScan program loads, a dialogue box should appear stating “Device profile updated”

TAKING TICKETS

If it does not, tap the three vertical squares in the top right-hand corner of the NScan home screen. Then, tap “Reload Profile”

TAKING TICKETS

If it does not, tap the three vertical squares in the top right-hand corner of the NScan home screen. Then, tap “Reload Profile”

TAKING TICKETS

A dialogue box should appear stating

“Device profile updated”. The

scanner is now ready to scan tickets

for the event of that day. Tap the

screen to continue

TAKING TICKETS

From the NScan home screen, tap the blue “Track Tickets” circle. This should lead to a screen that is called the “Access Control Menu”

TAKING TICKETS

From the Access Control Menu, select “Ticketed Events” and the scanner will be ready to begin scanning

TAKING TICKETS

It is very important to ensure that the “Out” button is not accidentally pressed

TAKING TICKETS

This will cause the scanner to be in “EXIT” mode, which will not allow for proper scanning. If the scanner has been placed in EXIT mode, tap the grey “IN” button to return to continue scanning

TAKING TICKETS

To properly scan a ticket, ensure that the user is

holding the scanner at least 6-8 inches (and no more

than a foot) away from the barcode. The barcode will

not be scanned properly if the user is holding the

scanner too close or too far away

When a ticket has been scanned properly, the user will feel a vibration in the handle accompanied by a laser noise, and a dialogue box framed in GREEN will appear. Direct the guest to the proper area

TAKING TICKETS

If there is an issue with the scanned ticket, the user will also feel a vibration in the handle and hear an “error” noise but will instead see a RED-framed dialogue box along with an error message inside of it

COMMON ERROR CODES

• Ticket Number Not Found – This could be as simple as a misread barcode or as malicious as a fraudulent ticket. If a second ticket scan generates the same message, the guest should be directed to the box office or a house manager for resolution.

• Ticket Has Been Returned – This message is often received when a guest exchanges a ticket over the phone and then attempts to use the old ticket in error. In this case the guest often has arrived at the correct performance but has simply forgotten to pick the new tickets up from the box office. Training ushers to ask if guests have exchanged their tickets when this message is received can help to quickly solve problems and calm the guests.

COMMON ERROR CODES

• Event Not Authorized on Device – This message is generated if a guest comes on the wrong date or tries to enter the wrong venue when multiple performances are taking place at the same time. If the guest has come on the wrong date, they should be directed to the box office or a house manager for resolution. If the guest has come to the wrong venue, he or she can be directed to the correct venue.

• Ticket Superseded by Reprint – When a ticket is reprinted the ticket number or NScan number for the old ticket is invalidated, leading to this error message, and a new ticket number or N-Scan number is generated for the new, valid ticket. Often this message is received when guests request a reprint but then later find and use the original ticket. The guest should be directed to the box office. Frequently the guests have simply forgotten to pick up the reprint, but if that is not the case reprinting the tickets again will invalidate the first reprint and prevent them from being used fraudulently.

COMMON ERROR CODES

• Ticket Already Recorded – This message is generated when the same N-Scan number or ticket number has already been scanned. If the ticket is on official ticket stock, which is difficult to duplicate, the most likely cause is a guest leaving the scanned area without being scanned out and then being scanned on reentry. It may be acceptable for the usher to allow entry for the guest in this case. However, if print at home ticketing is in use, a guest could have printed the same ticket more than once, making it possible the same ticket be used by different people. When this message is received for a print at home ticket the guest should be directed to a house manager or the box office.

COMMON ERROR CODES

• Wrong Performance Date/Time – This message displays when a ticket is scanned before or after the performance or zone door open/close times (this is set by the box office manager). This may happen on days when there are matinee and evening performances, when tickets are scanned at a shared entry point for multiple venues with performances that start at different times, or when using timed admission tickets in museum settings. When this error is received, guests should be informed when they can take their seats or directed to the house manager.

CORRECT PERFORMANCE?

Begin at the NScan home screen. Tap the green “Monitor” icon

CORRECT PERFORMANCE?

Tap the “Sales” icon

CORRECT PERFORMANCE?Code Examples

ZBOH: M011119EZ Dances at a Gathering(Miami City Ballet, 01/11/19 Evening in the ZBOH)

ZBOH: M011319MZ Dances at a Gathering(Miami City Ballet, 01/13/19 Matinee in the ZBOH)

KCH: N011219EC Pinchas Zukerman Plays Bruch(New World Symphony, 01/12/19 Evening in the KCH)

KCH: P011919MC Creole For Kidz(Family Fest, 01/19/19 Matinee in the KCH)

CST: P011719ES The Curious Incident(Zoetic Stage, 01/17/19 Evening in the CST)

CST: P012019MS The Curious Incident(Zoetic Stage, 01/20/19 Matinee in the CST)

VIEWING TOTAL SCANS

It is possible to check how many successful scans a specific device has performed. To do so, tap the three vertical squares in the top right-hand corner of the Event Access Control (ticketing screen):

VIEWING TOTAL SCANS

Tap Device Scan Count

VIEWING TOTAL SCANS

A dialogue box will then appear

stating the number of successful

ticket scans that have been

performed

GUEST MESSAGES

Messages can be added ahead of time by Box Office that can be

accessed once a ticket has been scanned. When a ticket with a message

associated with it has been scanned, a box will appear on the bottom of

the screen stating “Unread Messages” and the scanner will emit a

“doorbell” sound

Upon tapping “Unread Messages,” a screen will appear

containing the message for the guest. Some examples

include “Happy Birthday!” or “Please check with the box

office to pick up parking voucher”

GUEST MESSAGES

Tap “Mark Read” to continue scanning. Scanning

more tickets within the same order will produce a

message at the bottom of the screen stating: “Read

Messages.” Continue scanning as normal

OFFLINE SCANNING

Offline scanning mode allows the scanner to function in off-site applications, or when there is no wireless network connectivity. When Offline mode is activated, the device will scan as usual –however, the data will not be uploaded into our box office system.

Scans made in Offline mode will produce inaccurate assessments on how many guests are inside the house.

Scanner in Offline mode

Please look for red lettering

OFFLINE SCANNING

To return to Online status, tap the three vertical squares in the top right-hand corner

• Tap “Set Online”

• The device will then display “Device Mode Online”

• Then tap anywhere outside the “Device Mode Online” box to continue scanning

OFFLINE SCANNING

If you think you may have scanned tickets in Offline mode, please alert your House Manager