OUTCOMES FOR THIS SESSION

• Agencies identify at least 3 key learnings relevant to their project

• Agencies identify at least 2 new strategies for using data to manage to results

• Agencies develop compelling re-applications that tell MHB what their learnings have been and how they are using them to improve their projects and achieve stronger results

USING DATA FORRESULTS AND LEARNING

Focusing on results, looking forinnovations, and learning increases

morale and productivity.

USING LEARNINGS vs. REPORTING REVELATIONS

• LEARNING A sustained change in behavior. Implies taking responsibility for what is not working and actively implementing a change in course that leads to improvement

•REVELATION Describing observations regarding new or previously unknown information. Does not imply responsibility and can lead to passing blame. Does not imply any action to change the circumstances

USE YOUR DATA!• Look for learning opportunities• Consider what the actual results vs. the

projected achievement tells them about what is working and what isn’t.

• Go back to your original proposal and revisit your consumer, product and milestone assumptions to find clues for course correction.

• Change what they are doing with consumers, staff and/or intermediaries in an effort to improve actual results.

• Verify over time that the change has had the intended impact.

THREE EASY STEPS:

• CLARIFY ASSUMPTIONS

• IDENTIFY COURSE CORRECTION(S)

• ANALYZE BROAD IMPLICATIONS

CLARIFY ASSUMPTIONS

• Go back to the original proposal

• Use the data on the Targetrak reports page

• Review the assumptions used on the 4caster page

IDENTIFY COURSE CORRECTION(S)

• What increased clarity do you have regarding the characteristics of and barriers experienced by your consumers

• How have your interventions evolved• What refinements are needed to your

product steps• What have you learned about the timing and flow of milestone achievement

ANALYZE BROAD IMPLICATIONS

• Operational• Staffing• Best Practices• Budget Adjustments

• Agency Wide• Internal Processes• Policy/Procedure Implications

• Systemic• Collaborations• Alliances• Partnerships

KEY PRACTICES OF A RESULTS & LEARNING ORGANIZATION

• Change their mindset from “silo” to holistic • Look at customers first & build the

program and organization around their needs• Share responsibility for success across the

organization• Increase teamwork - decrease territorial

tendencies• Increase the potency of managing to results • Incorporate quality improvement into the results-

management system; instead of as a separate focus and task

• Use results data as fodder for Marketing and PR