using data to improve dispute resolution system performance cadre webinar may 18, 2011 noon pdt 3 pm...
TRANSCRIPT
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Using Data to Improve Dispute Resolution System Performance
CADRE Webinar May 18, 2011
Noon PDT3 PM EDT
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Quick Table 7 Data Comparison- Illinois, Washington, 50 States -
CADRE WebinarDick Zeller, CADRE
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NOTE: The height of each bar cluster represents the total rate at which Due Process Complaints are filed.
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The lower percent resolved through mediation for 2005-06 is the result of one large state reporting no mediation activity that year and the substitution of resolution meetings for DP-related mediation in a number of other states.
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Data Review
Questions / Clarification
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Illinois~ ~ ~ ~ ~ ~ ~ ~ ~
Tracking the Elusive Resolution Meeting Timeline and Its Outcomes
Andy EulassDue Process Coordinator
Illinois State Board of Education
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Resolution Process in IL
• Prior to March 1, 2011
– Hearing Officers charged with tracking and reporting resolution data
– Ongoing problems over time with parties failing to provide resolution data, while hearing officers had little or no authority to obtain resolution data from parties
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Resolution Process in IL
• Following an OSEP verification visit in October 2010, IL has developed an ongoing process for monitoring the resolution process status for every due process case
• Using automated reminders, warnings and, as necessary, direct findings of non-compliance, IL has seen an increase in usable data concerning the resolution process
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Resolution Process in IL• New procedures since March 1, 2011
– SEA, instead of hearing officers, now tracks all resolution data
– Conspicuous “flags” in each initial hearing packet attracting the attention of the parties to documents that describe the resolution process
– Inclusion of a new “Resolution Session Tracking Form” that provides parties with step-by-step instructions for getting the resolution process under way and reported to the SEA
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Resolution Process in IL
• New procedures since March 1, 2011
– A separate reminder letter going to each party five days after the initial hearing packet asking them to make sure to schedule or waive the resolution, or to request mediation
– A “warning letter” issued to the LEA 3 days following the deadline for the initial resolution meeting advising the LEA to provide resolution meeting information or be subject to a finding of non-compliance
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Resolution Process in IL
• New procedures since March 1, 2011
– Following final steps by the SEA (email, phone calls or letter) to secure the needed information, issuance of a formal letter of non-compliance if the LEA cannot provide adequate evidence of good-faith efforts to comply with the 15-day meeting requirement
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Comparative Table 7 Resolution Data 2009-10 (all cases) Post 3/1/2011 cases
Total cases: 331 39*
Resolution Meetings 89 10
Full Resolution Agreements 39 4
Mediations (related to DP) 96 11
Mediations Agreements 70 6
Other Withdrawals** 107 7
*does not include 16 cases for which the resolution period is still pending
**withdrawals that do not appear attributable to the resolution or mediation process
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What additional data we know using the new tracking process
• In addition to data that is utilized in Table 7, the new tracking process tells us also:
– Waivers of all dispute resolution: 0– Cases for which no data has been reported: 11– Cases for which findings have been rendered or
are pending: 8
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What the new tracking process will tell us in the future (hopefully)
• Durability of agreements– Monitoring the recurrence of new DP or
complaint events following a resolution agreement
• LEA challenges to completing the process in a timely manner (scheduling, availability, etc.)
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Illinois – New Tracking System
Questions / Discussion
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Due Process Tracking in Washington State.
Pamela McPartlandDispute Resolution Coordinator
Special Education SectionOffice of the Superintendent of Public Instruction
State of Washington
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Tracking Form
Section I
2011 SPECIAL EDUCATION DUE PROCESSHEARING DATABASE
• Initiate data collection on filing date
• Timeline based on who filed
• Tracks activity related to mediation or written complaints
• Tracks withdrawals and disposition
• Includes “ticklers” for timeline events
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Case # Parent Name: Child’s Name Disability Category: Parent 2nd Last Name: Date of Request: Withdrawn?
ESD <File District Institution (if applicable): Dismissed? Presiding ALJ: Appeal? Date of Appeal:
Tracking Form Section II
Applies to written complaints and mediations as well as due process; tracks information on programmatic issues raised in complaint: child identification (disability), evaluation, placement
options, and types of service; also tracks issues by who prevails by issue (parent or district).
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Tracking Form Section III
Third section applies to written complaints and due process complaints; tracks information on
procedural issues raised and outcomes/corrective actions required of the
district).
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How the database is used• Summarizes required fields for Table 7.
• Gather and summarize other information:
If dismissal is filed by ALJ, the reason for dismissal
For withdrawals: resolution agreement, settlements after the resolution agreement timeline, mediation agreements, no agreements, and other.
Any additional information regarding agreements, or basis for dismissal, noted in our comments section.
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ALJs provide information to parties that assists OSPI
in setting and tracking timelinesALJs communicate timelines and requirements by:
• Send an initial scheduling letter to both parties, specifying the time line requirements
• Require that the district provide the date for the resolution meeting
• Require that the parties inform the ALJ of any settlement as a result of resolution
• Require that other matters are reported including: district failure to convene a resolution meeting, parent’s failure to participate in resolution, waiver of the resolution process, or an agreement to mediate.
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Planned Adjustments
• Specific resolution process tracking in addition to information provided by ALJs.
• Revise issues and outcomes to more accurately address current trends.
• Consider using form to assist in tracking corrective actions after a due process decision (currently require LEA to address through federal application.)
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Using WA data with the Data Tool
• Compare our results to national trends when responding to Annual Performance Report.
• Use the “drill down” to examine how many cases resulted in agreement even if that agreement was not reached within the resolution timeline.
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Washington State Due Process Tracking System
Questions / Discussion