© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.

Presentation Title Goes Here

Gianni Giacomelli, Senior Vice President, Product InnovationSubroto Gupta, Vice President, Corporate Innovation Initiatives

March 22, 2013

Palo Alto, CA

Using Industrialized Operations to create Critical-mass Communities

© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved. 2

How do we add capabilities to multiple different teams globally?

How do we create the liquidity to source the right capabilities?

© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.

Genpact has grown rapidly providing Industrialized Business Process Services to Global 1000

Over 4,500 processes managed, from simple invoice processing to complex statistical models, in 30 languages

From GE spin-off to 60,000+ staff, very profitable mid-cap, partially owned by Bain Capital – in 7 years

3

Heavy reliance on “factory-like” use of advanced metrics, data-driven processes, innovative HR, and specialized IT

© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.

Creating a centralized, managed global community of innovators and subject matter experts

6

Niche skills, specific briefs

Avoid serendipity

Experts driven by money

Actively manage the marketplace – from challenge design to search to payout

4,500+ EXPERTS

350+ CHALLENGES POSTED

>60% SOLVED

TIME TO SOLVE q 80%

MEMBERSHIP p 3X ANNUALLY

© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.

7

Challenge: Develop a Robust Equipment Contract Analytics product

Scope: Market assessment, identify KPIs and measurement systems

Solution: Generated Revenue of US $4m in year 1

Challenge: Innovate F&A Process for Retail Franchisee Client

Scope: Benchmarking study, competitive assessment in relevant geographies

Solution: Created differentiated point solution for store accounting

Challenge: Optimize Financials of Smart Meter Solution for large Utility Client

Scope: Devise a risk-reward model of past-due reduction

Solution: Generated US $40m of working capital improvement

© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.

Using Industrialized Operations to Create Crowdsourced Liquidity for Complex Problems

8

• Drive rapid awareness of contests

• Through social media

• Cost effectively

• Bench resources + workflow

• Data from Listening Tools

10X Output at 80% relevance Scalable Fast Inexpensive

© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.

Crowdsourcing can optimize global chain of labor and change how global businesses operate

9

+

+

Decentralized (and shared) + Global

+ third party “industrialized operations”

+ crowd

Re-engineered Processes

New Workforce Management Practices

Cloud based Process Applications

© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.

Presentation Title Goes Here

Thank You

Twitter @ggiacomelli

@subrotogupta

@SolutionXchange