Using interactions in real lifeModelsTransactional analysis

ParentParentAdultAdultChildChildConflict resolution

Win- LoseLose- LoseWin- WinHelping with problems

In his bookThe Instinct to Heal, David Servan-Schreiber, M.D., Ph.D., describes the BATHE technique of listening.This technique was developed by two doctors as a way to quickly get to the heart of a patients story in a busy doctors office and also show empathy at the same time.They have found that the BATHE technique works well outside the doctors office in regular conversation too.Here are the steps:B = Background. Ask the question, What happened to you? Listen with little interruption but dont let the person run on too long and get lost in the details.A = Affect. Ask the question, And how does that make you feel? This might be embarrassingly obvious but youll be amazed at what you learn.T = Trouble. Ask the question, And what troubles you the most now? This is the most effective of the questions because it helps focus the mind of the person in pain.H = Handling. Ask the question, And what helps you the most to handle this? That question focuses the attention on the resources around them that can help them to cope and take action.E = Empathy. Sincerely express the feelings you experienced as you listened to the other person. This lets the person know that you have shared their burden for a few minutes. They will feel a little less lonely and a little less daunted. Usually a few simple words are enough, like those my friend shared with me.Situations

Transactional Anaysis

Mobbing

Emotional manipulation: do this for me!

Conflict resolution

Work enviroment. Computer programming. We have worked at the same department for years. There is a very important opportunity coming up: directing a one-year project in California. We both want it.

Family enviroment. A couple with two small children. Both are working in Spain. One has been offered a very appealing job in South Africa. He/she wants to take it. The other wants to stay here; he/she likes her job and family and friend connections.

Helping others:batheingthe heart

Problem: I have broken up with my partner after 10 years together. She/he has left and I am feeling heartbroken

Problem: I am on the dole. After working very hard at studying architecture and doing a master, now I cant find a job. I feel depressed.

Escuela Oficial de Idiomas de MotrilDepartamento deInglsC1

Consejera de EducacinJunta de Andaluca