using lean to positively impact patient safety
TRANSCRIPT
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Using Lean to Positively Impact
Patient Safety
Denver Health Medical Center
Jessica VastolaLean Facilitator
May 2010
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Denver Health Medical CenterDenver Health Medical Center
�� Community safety net Community safety net hospitalhospital
�� 500 beds500 beds
�� Approximately 5,000 Approximately 5,000 employeesemployees
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�� Worry 1
� One of DH’s greatest strength is its employees’ commitment to our mission
BUT
� The mission could be in jeopardy because of growing cost of uninsured and decreasing resources
Denver Health Medical CenterDenver Health Medical Center
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Denver Health Medical CenterDenver Health Medical Center
�� Worry 2� We are doing things essentially the
same way as when our CEO was an intern
BUT� Other successful industries have
changed their processes dramatically in the last three decades
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Denver Health Medical CenterDenver Health Medical Center
�� Worry 3
�We want to continuously improve the system to ensure quality of care/patient safety
BUT
�We haven’t developed a coordinated approach for system improvement
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Denver Health Medical CenterDenver Health Medical Center
�Worry 4
�We have issues with customer service
BUT
�Just repeating Press Ganey hadn’t been getting us where we needed to be
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Denver Health Medical CenterDenver Health Medical Center
�Worry 5
�We are facing local and national workforce shortages
BUT
�We haven’t developed an approach to be employer of choice
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Getting It RightGetting It RightPerfecting the Patient ExperiencePerfecting the Patient Experience
RightPeople
Right Communication
and Culture
Right Process
Right Reward
Right Environment
IT
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What is lean?What is lean?
A systematic approach of continuous improvement, utilizing specific tools and
techniques to identify and eliminate waste
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Why did we choose lean?Why did we choose lean?
� A philosophy, set of principles and a tool set
� Philosophy fits for health care
� Tool set is intuitive
� Meaningful employee engagement
� Initial rapid results
� Power to change culture
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Learn to See WasteLearn to See Waste
Most processes are NINE parts non-value added to ONE part value added
Definition of Non-Value Added� Anything that consumes time or
resources but the patient is not willing to pay for
Definition of Value Added� Any activity that directly contributes to
satisfying the needs of a patient
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Focus on removing the non-value added activities
The The ‘‘big ideabig idea’’ of of LEAN LEAN
THINKINGTHINKING
Total Lead Time to Customer
90 % 10%
VA
Need Identified
Need Met
It’s about adding value for our customersNVA
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8 Targeted Wastes
� Unused Human Talent
� Waiting
� Inventory
� Transportation
� Defects
� Motion
� Overproduction
� Processing
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�� Team Members:Team Members:�� Infection Control ManagerInfection Control Manager
�� Nurse Anesthetist SupervisorNurse Anesthetist Supervisor
�� Nursing Research CoordinatorNursing Research Coordinator
�� Medicine Service Line AdministratorMedicine Service Line Administrator
�� Industrial EngineerIndustrial Engineer
Rapid Improvement EventSurgical Site Infection Prevention
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Reason for Action
Improve the existing processes of Improve the existing processes of
administering prophylactic antibiotics within administering prophylactic antibiotics within
one hour prior to surgical incisionone hour prior to surgical incision
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Initial Condition
� Prophylactic antibiotics are given per the traditional physician order to “Give on call to the OR”
� RN responsible for administering prophylactic prophylactic
antibiotics; nonantibiotics; non--standardizedstandardized
�� Consistent with CDC guidelines in 67% of cases Consistent with CDC guidelines in 67% of cases
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Target Condition
� Percent antibiotic prophylaxis administered within one hour of the first surgical incision in 100% of cases
� Standard process for meeting CDC guidelines
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Gap Analysis
� “Moving target”
� APC RN “guesstimates” the one-hour time frame prior to the first incision
� Lack of communication between departments and staff
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Solution Approach
� Rapid Improvement Event � 4 days
� Multidisciplinary team with process focus
� Lean Tools and Techniques� Waste Walk
� Process Mapping
� Identification of Value Added vs. Non-Value Added Activities
� Communication Circle
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RIE – Rapid Improvement Event
� Report of issues, interventions, and results to executive staffDay 5
� Implemented new process� Observed new process in place
� Received positive feedback from APC nursing staff!
� Established methods for monitoring ongoing metrics� Created standard work for new process
Day 3 & 4
� Obtained feedback from front-line RNs and physicians� Developed “ideal state” and “future state” maps
� Confirmed with key stakeholders
Day 2
� Developed current state map indicating the pre-operative process for administration of prophylactic antibiotics
� Reviewed cases to establish baseline “success rate”
� Walked through the process (“waste walk”) and confirmed current state map
Day 1
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Rapid Experiments
� Anesthesiologist to administer prophylactic antibiotics to the patient in the operating room
� Revised the pre-operative written physician order form to facilitate the new process
� Communicated changes & trained staff
Successful changes and implementations!
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Confirmed State
SCIP-1 Antibiotics within 60 minutes prior to incision
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q1 06 Q2 06 Q3 06 Q4 06 Q1 07 Q2 07 Q3 07 Q4 07 Q1 08 Q2 08 Q3 08 Q4 08 Q1 09 Q2 09 Q3 09
DHMC UHC median National median
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Questions?