using remote tools for customer development by holly dewolf - the lean startup conference 12/11/14
TRANSCRIPT
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Using Remote Tools for Customer Development
Holly DeWolf
http://www.hmdewolf.com
Twitter @hollymdewolf
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https://www.flickr.com/photos/mipsyretro/5593568015/
So all I need is the internet and I can do
this easy peasy?
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Steve BlankBody language
Environment
Distractions
https://www.flickr.com/photos/x-ray_delta_one/4059707002/https://www.flickr.com/photos/jbcurio/12122763304/
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https://www.flickr.com/photos/molinarius/5868581161/
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Customer Development Online
• Meeting online – a checklist
• Finding customers online
• Scheduling your customers
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Online Communication
• Greeting
• Recording
• Webcam
• Cross talk
• Team etiquette
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Logistics
• Microphone and speaker check
• Use headphones
• Screen sharing – window placement
• Distraction free
• Free up bandwidth
• Trouble shooting
• Backup plans
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Meeting Tools
• Ease of download/install
• User friendly
• International dial-in
• Recording
• Screen sharing
• Cost
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Finding Your Customers
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https://www.flickr.com/photos/st3f4n/3405287118/
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your grandma
complete and total stranger
double hourly rate
strength of your relationship
Ince
nti
ve c
ost
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Seek and Yee Shall Find
• Strengthened relationship
• Free customer development
• Knowing how to ask
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Scheduling Tools
• User friendly
• Clear time zones
• Complies with data privacy laws
• Flexible choices
• Fits with customer’s culture and time-zone
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Friday August 29th at 8:30am Eastern (12:30 UTC)
link to join the meeting
You will need a microphone and speakers What they need to attend
join a test WebEx meeting before hand
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http://www.loc.gov/pictures/item/96522674/
“Plans are worthless, but planning is everything.”Dwight Eisenhower, 1957
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http://www.hmdewolf.com
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Using Remote Tools for Customer Development
Holly DeWolf
http://www.hmdewolf.com
Twitter @hollymdewolf
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Questions?
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Special Offers
• YouCanBook.me
• deWolf Personal Trainer Program