using the cloud to deploy quality management software

CONFIDENTIAL: This document contains information that is confidential and proprietary to EtQ, Inc. Disclosure, copying, distribution or use without the express permission of EtQ is prohibited. Copyright 2012 EtQ, Inc. All rights reserved.

Using the Cloud to Deploy Quality Management Software:What is Cloud Computing and how does QMS fit into the cloud dynamic

www.versesolutions.com

Agenda

• Overview on Cloud Computing• Types of deployment of Enterprise Software• Benefits of Cloud-based technology• What to look for in cloud deployment• How QMS fits into the cloud computing

scheme• How to go about selecting a solution, with

cloud in mind


What is Cloud Computing?

• Emerging IT deployment model that enables delivery of applications and solutions in real-time over the Internet

• Large Web Service firms (Google, Amazon, Rackspace, etc.) have created large virtual environments to store applications and data – there is no one single hardware point.

Applications, Databases, servers, software, etc.

Security Protocols – Firewall, data recovery, backups, etc.

Presentation Layer: Web page, “apps”

Access points: Computers, Tablets, Smartphone, etc.


Evolution of System DeploymentLe

vel o

f IT

Fle

xibi

lity

Time

Terminals – Each client had it’s own solution – “Fat Client”

Pre-90’s

Web Based Solutions – “thin client” – Still within Internal IT

90’s -- 2000

Externally Housed Cloud Applications, accessed on virtual environments in a managed hosted environment

2000 and beyond


Deployment Types for Software

Cloud Applications


Benefits of the Cloud

Cost• Pay as you go• Save $$$ on hardware

Focus on Business Process• Less IT overhead• Usage versus Admin

Security and Recovery• Top level security• Backup and Up Time

Scalable for Growth• Ability to expand use• Grows with your business

World Wide Access• Leverage the Web• Accessible anywhere

•SOC 1 Type II•US/EU Safeharbor•TrustE•ISO 27001


Growth of Cloud Computing

Courtesy of Awesome Cloud Services


Multi-tenant versus Dedicated Deployment?• Multi-Tenant or Dedicated Environment?

– Multi-tenant• Pros: Consistency, perceived value (value is vendor-centric)• Cons: Less Flexibility, security concerns, upgrades are controlled by

vendor

– Dedicated• Pros: Equally cost-effective, More flexibility, Better control• Cons: perceived cost (depending on the vendor)

• Also known as Public and Private Cloud

Dedicated SaaS EnvironmentMulti-Tenant SaaS Environment


Why Move the QMS to the Cloud?

• Flexibility – Process-based QMS relies on flexibility

• Scalability – Ability to impact multiple departments, go from site to site and beyond (e.g. suppliers, customers, etc.)

• Quality Management is pervasive to all operational areas, and to be effective, need to touch all areas of the business

• Having a cloud deployment can provide a greater degree of flexibility and touch points to operational areas, in a cost-effective manner

• Cost-effective for the business– Trend: IT consolidation and Integration– Ability to remove IT overhead from the equation


What Processes work for the Cloud?

Audits

Document Control

Corrective ActionTraining

Reporting / Reviews

• Variable Locations• Connection Points

• Multiple departments• External auditing

• Centralized Location• Multi-Dept. Access

• Variable Access methods

• Central location• Affects multiple

departments• Visibility in the

process• Potential for Secure,

external touches (SCAR)

• Potential for company-wide access• Links to Document

Control• Integration with other

systems

• No limitation on accessing data

• Immediate alerts on Quality events

• Company-wide reporting and mgmt

review


How to effectively Plan your QMS Project

Do YourResearch

Don’t Over think the RFP

Keep the Short list, “Short”

Control the Evaluation

Avoid Politics


Summary

• Understand the cloud – at least the basics• Know what type of deployment you want• Understand what’s involved• Determine if your QMS can benefit from the

cloud– Processes– Visibility– Technology– Scalability

• Plan your QMS project with all this in mind


Thank you! Questions?

[email protected]

CONFIDENTIAL: This document contains information that is confidential and proprietary to EtQ, Inc. Disclosure, copying, distribution or use without the express permission of EtQ is prohibited. Copyright 2012 EtQ, Inc. All rights reserved.

SUPPLEMENTAL SLIDES


What to Look For in a good QMS

Flexibility

Deployment

Look and Feel

Reporting

Scalability

End Users



Flexibility

Deployment

Look and Feel

Reporting

Scalability

End Users

• Adaptability to your existing business processes• Do not settle for “cookie-cutter” forms,

workflows• Configuration versus Customization

• Configuration – allows you to administer and adapt the solution

• Customization – requires a development effort = more $$$

• More Cost-Effective to self-configure, especially if configuration is simple and well-defined

• Cost-Savings in putting the flexibility in your hands over a development team



Flexibility

Deployment

Look and Feel

Reporting

Scalability

End Users

• Three common models of deployment:• On-Premises: You purchase the solution,

install it locally on your hardware $$$• Hosted or Co-Located: You purchase the

solution, but the vendor hosts it for you $$• Software as a Service (SaaS): You subscribe

to use the software, but do not own anything (only your data) $

• Multi-Tenant or Dedicated Environment?• Multi-tenant = less flexibility, security issues• Dedicated = more flexibility, secure database• Dedicated is usually the same cost as multi-

tenant from architecture standpoint – push for a dedicated environment!



Flexibility

Deployment

Look and Feel

Reporting

Scalability

End Users

• Look and Feel are important to End user adoption!• Users are more likely to adopt a solution that mimics

their way of doing things• Usually an afterthought, it is important to consider the

appearance of the system to the company• Mimicking your processes, forms, layouts

• Critical to success of the implementation• Needs to be easily adapted and changed



Flexibility

Deployment

Look and Feel

Reporting

Scalability

End Users

• A QMS Generates a lot of Data!• If you cannot organize and analyze, you’re missing a lot• Need a good Reporting tool to help make decisions

• Reporting can be expensive – especially if it’s an add-on• Look for built-in reporting tools• Look for strong searching/charting capabilities• Quickly create reports for management



Flexibility

Deployment

Look and Feel

Reporting

Scalability

End Users

• Scalability matters, even for a small operation!• Scalability is the flexibility to grow the solution – sites,

suppliers, etc.• System needs to be built to scale!

• What type of scalability?• Administration – site-specific processes• Corporate rollup – one corporate standard, with variable

site-level processes• Look for a scalability solution that allows you

to be common, but unique at the same time!



Flexibility

Deployment

Look and Feel

Reporting

Scalability

End Users

• End Users are the most important!• System hinges on their acceptance• If it doesn’t feel right – rejection may occur

• Users hate change – transition the change easier with a familiar solution• Process matching, look and feel, colors, etc• All will help ease the transition

• Look for a solution that has flexibility in the look and feel, and takes end user adoption into account


Software as a Service (SaaS)

• Also known as “On-Demand”• Software is centrally located by a vendor

(usually in the Cloud), and is accessed by subscribers

• You are paying a subscription to use the solution – you own access to the system, but not the system itself

• Why Go SaaS?– Flexibility: Less upfront investment, and the ability to switch

systems as needed– Save on Infrastructure Costs: No IT overhead involved– Transfers Risk to provider – Pros and Cons to thisCustomer(End User)

Hosting(Cloud, etc)

IT Admin(Vendor)

using the cloud to deploy quality management software

Software

flexibility deployment

scalability solution

decisions reporting

type of scalability

builtin reporting tools

good reporting tool

solution customization

dedicated environment